2,358 Support Provider jobs in the Philippines

Company Description

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

The Strategic Account Director partners with our customers to secure their entire digital experience, managing key Service Provider account in Philippines. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention. You develop trusted relationships at a high, executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by Palo Alto Networks solutions.This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements.

Our solutions are best-in-breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that. Additionally, your credibility will guide your customers in their search to transition to a more secure online environment. You feel empowered by our product offerings – and love a technical challenge.

Your Impact

• You will specifically be responsible for acquiring and managing key Service Provider account in Philippines
• Employing world–class account management skills to identify cross–selling and up–selling opportunities within the target accounts
• Be a highly competent presenter, with a proven track record in selling to executives
• Facilitate communication on strategic and tactical issues facing our clients and partners
• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• Create clear goals and complete accurate forecasting through developing a detailed territory plan
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Travel as necessary within your territory, and to company-wide meetings

Qualifications

Your Experience

• At least 10+ years of quota carrying sales and account management experience in the Service Provider space in Philippines
• Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
• Technical aptitude for understanding how technology products and solutions solve business problems
• Ability to identify problems, reviews data, determines the root causes, and provides scalable solutions
• Strong ability to collaborate with partners and internal technical team to provide world class solutions to out customers.
• Self–motivated with strong experience selling into the Service Provider space
• Excellent time management skills, and work with high levels of autonomy and self-direction

Additional Information

The Team

Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers and help them understand how our products can protect their environments. This is where our sales teams come in. Our sales team members work hand-in-hand with large organizations to keep their digital information safe. Our passionate sales teams educate, inspire, and empower our potential clients.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are driven by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. You're an amazing sales person - you're just looking for something more substantial and challenging as your next step.

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

The Strategic Account Director partners with our customers to secure their entire digital experience, managing key Service Provider account in Philippines. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention. You develop trusted relationships at a high, executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by Palo Alto Networks solutions.This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements.

Our solutions are best-in-breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that. Additionally, your credibility will guide your customers in their search to transition to a more secure online environment. You feel empowered by our product offerings – and love a technical challenge.

Your Impact

• You will specifically be responsible for acquiring and managing key Service Provider account in Philippines
• Employing world–class account management skills to identify cross–selling and up–selling opportunities within the target accounts
• Be a highly competent presenter, with a proven track record in selling to executives
• Facilitate communication on strategic and tactical issues facing our clients and partners
• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• Create clear goals and complete accurate forecasting through developing a detailed territory plan
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Travel as necessary within your territory, and to company-wide meetings

Qualifications

Your Experience

• At least 10+ years of quota carrying sales and account management experience in the Service Provider space in Philippines
• Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
• Technical aptitude for understanding how technology products and solutions solve business problems
• Ability to identify problems, reviews data, determines the root causes, and provides scalable solutions
• Strong ability to collaborate with partners and internal technical team to provide world class solutions to out customers.
• Self–motivated with strong experience selling into the Service Provider space
• Excellent time management skills, and work with high levels of autonomy and self-direction

Additional Information

The Team

Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers and help them understand how our products can protect their environments. This is where our sales teams come in. Our sales team members work hand-in-hand with large organizations to keep their digital information safe. Our passionate sales teams educate, inspire, and empower our potential clients.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are driven by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. You're an amazing sales person - you're just looking for something more substantial and challenging as your next step.

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The Help Desk Support is responsible for handling and coordinating all service requests related to office facilities, administrative support, and general inquiries. The role requires excellent communication, organization, and customer service skills to ensure smooth day-to-day operations and efficient service delivery within the organization.

Qualifications:

• Bachelor's degree in Tourism, Hospitality Management, or any related field.
• Prior experience in facilities management, property management, hospitality, or a related field.
• Effective verbal and written communication skills.
• Ability to interact professionally with clients, staff, and vendors.
• Strong organizational and multitasking skills; able to manage conflicting priorities.
• Customer-oriented with a proactive and professional approach to service.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Knowledgeable in proper email etiquette.

Key Duties and Responsibilities:

• Manage and monitor requests from various departments through the ticketing system, including:
• a. Room reservationsb. Requests for set-up (projector, AV, sound system, etc.)c. Pedestal, room, or cabinet key requestsd. Other office-related service requests
• Process the printing of workstation nameplates for new, transferring, or existing employees.
• Handle and process access requests for office areas or systems.
• Endorse all messenger and shipping requests to the appropriate departments.
• Manage the release and monitoring of office and medical supplies.
• Coordinate with vendors, facilities staff, and internal departments to ensure timely resolution of requests.
• Maintain accurate records of requests and ensure proper documentation for all transactions.

Job Type: Full-time

Work Location: In person

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• Fixed weekend off
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

Pay: Php695.00 per day

Benefits:

• Life insurance

Work Location: In person

Economic Impact Catalyst (EIC) is the #1 solution for building and scaling economic development efforts through cutting-edge software and enterprise solutions. Our SaaS platform helps organizations drive economic growth through data-driven decisions and strategic interventions.

We are seeking a passionate Help Desk Coordinator who thrives on creating order from chaos and loves helping others succeed. This role is perfect for someone who gets excited about building systems, documenting processes, and training team members to be their best. You'll be the backbone of our customer support efforts, ensuring everything runs smoothly while empowering others through knowledge sharing.

• Build and optimize help desk workflows that make everyone's job easier and more effective
• Create and maintain documentation that actually helps people solve problems quickly
• Design training materials and knowledge base articles that turn complex processes into simple, actionable steps
• Identify opportunities to streamline operations and eliminate unnecessary friction

• Develop and deliver training programs for new team members and ongoing skill development
• Create engaging documentation, video tutorials, and process guides for both internal team and customers
• Mentor colleagues on platform features, troubleshooting techniques, and best practices
• Build a culture of continuous learning where knowledge sharing is natural and rewarding

• Maintain comprehensive, user-friendly documentation for our SaaS platform
• Create step-by-step guides, FAQ resources, and troubleshooting workflows
• Collaborate with product team to ensure documentation stays current with platform updates
• Transform customer questions into helpful resources that prevent future issues

• Provide exceptional technical support via email, chat, and phone
• Handle escalated customer issues with patience, empathy, and problem-solving creativity
• Track and analyze support metrics to identify improvement opportunities
• Maintain detailed records in our help desk system (experience with platforms like Zendesk or Freshdesk preferred)

• Continuously improve how we deliver support by questioning "why do we do it this way?"
• Work with team to implement new tools and processes that genuinely improve outcomes
• Create feedback loops that turn customer insights into better systems and documentation
• Champion solutions that are both efficient and delightfully helpful

• Shows Genuine Curiosity: Loves learning how things work and is always asking "what if we tried this differently?"
• Demonstrates Authenticity: Builds trust through honest, transparent communication and follows through on commitments
• Practices Deep Empathy: Truly cares about helping both teammates and customers succeed, taking time to understand their real needs
• Maintains Integrity: Does quality work even when no one is checking, and speaks up when something isn't right
• Takes Smart Risks: Willing to try new approaches to improve processes, learning from both successes and setbacks
• Creates Meaningful Impact: Gets energized by building practical solutions that genuinely make people's work easier
• Pursues Excellence: Takes pride in creating resources and processes that are not just functional, but truly helpful and well-crafted

• 2-4 years of experience in customer support, technical documentation, training, or related roles
• Natural teacher who enjoys helping others learn and grow
• Strong systems thinking with ability to see how individual processes connect to bigger goals
• Experience creating documentation, training materials, or process guides (portfolio examples welcome)
• Comfortable working with U.S.-based teams and customers across different time zones
• Excellent written and verbal English communication with ability to explain technical concepts clearly
• Self-motivated with strong attention to detail and follow-through
• Experience with help desk software, knowledge management systems, or CRM platforms preferred

• Background in technical writing, instructional design, or process improvement
• Experience with SaaS platforms or economic development/nonprofit sectors
• Familiarity with video creation tools for training content
• Basic understanding of web technologies or software troubleshooting

• Help organizations create positive economic impact in communities worldwide
• Build systems and documentation that directly improve customer success
• Work with cutting-edge technology that's making a real difference

• Opportunity to develop expertise in multiple areas: support, training, documentation, and process design
• Professional development support and learning resources
• Direct mentorship from experienced team members
• Room to grow into leadership roles as our team expands

• Flexible remote work designed for Philippines-based professionals
• Competitive compensation (rates open for discussion based on experience and skills)
• Collaborative team environment with supportive, values-driven culture
• Tools and resources you need to do your best work

We believe the best support comes from people who genuinely love helping others and take pride in creating systems that work. If you're someone who gets excited about turning chaos into clarity and helping people succeed, we'd love to hear from you.

We're especially interested in hearing about:

• A time when you created documentation or training that really helped people
• How you've improved a process or system in a previous role
• What gets you excited about helping others learn and grow
• Examples of your curiosity and problem-solving in action

At EIC, we hire for attitude and passion, then help you build the specific skills you need. We're looking for someone who shares our values and wants to grow with us as we help organizations worldwide create positive economic impact.

Summary

Qmulus Solutions is a Virtual Staffing Solution based in Victoria, BC, Canada. We continue to grow our offshore team in the Philippines, and we are looking for a Help Desk Engineer to join our team.

Job Description

• Provides technical support to users by troubleshooting problems and maintaining workstation and LAN performance
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
• Responding to queries on the phone, via email, in person, or through remote access
• Offers technical assistance on the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software
• Daily administrative tasks, documentation, reporting, and communicating with the relevant departments in the organization
• Running reports and analyzing common complaints and problems
• Trains other staff on troubleshooting and diagnosing problems
• Gains feedback from customers to improve training methods

Job Specification

• A background in Computer/Software Engineering or Computer Science is preferred, but open to non-conventional degrees and education if abilities can be demonstrated
• At least 5 years of help desk experience
• A strong working knowledge of computer systems, active directory, hardware, and software
• Good problem-solving, analytical, and teamwork skills
• Excellent communication and interpersonal skills
• An openness to learning new technologies
• Customer-oriented and patient
• In-depth knowledge of operating system internals and hardening
• Experience in deploying, installing, and configuring antivirus tools and applications
• Understanding of authentication, authorization, and directory services
• Strong understanding of cloud platforms and how they integrate into security models
• A high level of professionalism and the ability to collaborate and work effectively with all stakeholders
• Ability to maintain strict confidentiality, exercise initiative, diplomacy, and discretionary judgment
• Ability to work under pressure and manage competing priorities and demands
• Strong attention to detail with an analytical mind and outstanding problem-solving skills

Educational Background

' - Graduate in any discipline

• Basic computer knowledge required (MS- Office Applications)

• Proven ability to adapt to new tools by applying logical approach

• Work experience as per the job grade.

Work Experience

The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for

managing Tier 1 HR related queries from the client employees, line managers, vendors

and other 3rd parties basis the procedures defined, instructions provided and the

knowledge base available. These queries relate to HR Policies, Employee Data

Management, Payroll, Benefits, Learning and Development, T&A and other HR related

topics. These queries should be managed in the specified time and with mandated

level of accuracy with focus on first time closure. Responsible to ensure Service Levels

and contractual compliance are adhered to.

This role requires mandatory periodic rotational shifts on 24/7 basis

5 days Work from office is mandatory requirement of the role

Knowledge and Experience

'- Excellent understanding of various processes of core HR Operations

• Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US

Employees

• Should have experience in using Workflow / case management tools like ServiceNow,

Remedy etc.

• Good understanding of various HR Systems/ applications

• Basic understanding of MIS

• Good understanding of Quality Methodology and tools

• Good understanding of Service level agreements and contractual compliance

requirements

• Should have good Excel and Presentation skills

• Should have excellent client and stakeholder management skills

Behavioral Attributes

' - Excellent written and verbal communication skills

• Excellent probing, problem-solving, decision making and negotiation skills.

• Logical and efficient, with keen attention to detail.

• Strong customer service orientation.

• Effective Troubleshooting skills.

• Learning agility – Aptitude to venture in to unknown territories.

• Good researching skills

Core Role Responsibilities

' - Lead teams providing Tier HR helpdesk support to the Employees, Line Managers,

Vendors and 3rd parties

• Team management, Team engagement and Succession planning

• Ensure appropriate staffing as required

• Financial and contract Management

• Ensure policies and procedures are followed and Zero noncompliance across the

engagement

• Ensure the Service Levels are met consistently

• Ensure data privacy requirements are followed with upmost focus. Drive regular

awareness

• Maintains and improves quality results by adhering to standards and guidelines;

recommending improved procedures

• Manage expectations from client stakeholders and internal leadership

• Prepare and present data in internal and client governance forums.

• Ability to drive a culture of high performance, continuous improvement and motivate

the teams

• Gather insights from the customer regarding seasonal spike in volumes, forecasting

and arrange appropriate staffing

Language requirement

English