539 Support Positions jobs in the Philippines
Help Desk Operator
Cagayan de Oro, Misamis Oriental
CBRE
Posted 5 days ago
Job Viewed
Job Description
Help Desk Operator
Job ID
Posted
03-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Cagayan de Oro - Misamis Oriental - Philippines
**JOB SUMMARY**
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
**SUPERVISORY RESPONSIBILITIES**
None
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and EXPERIENCE**
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
**CERTIFICATES and/or LICENSES**
None
**COMMUNICATION SKILLS**
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
**FINANCIAL KNOWLEDGE**
Ability to calculate simple figures such as percentages.
**REASONING ABILITY**
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
**OTHER SKILLS and ABILITIES**
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
**SCOPE OF RESPONSIBILITY**
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
Posted
03-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Cagayan de Oro - Misamis Oriental - Philippines
**JOB SUMMARY**
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
**SUPERVISORY RESPONSIBILITIES**
None
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and EXPERIENCE**
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
**CERTIFICATES and/or LICENSES**
None
**COMMUNICATION SKILLS**
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
**FINANCIAL KNOWLEDGE**
Ability to calculate simple figures such as percentages.
**REASONING ABILITY**
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
**OTHER SKILLS and ABILITIES**
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
**SCOPE OF RESPONSIBILITY**
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.
0
Help Desk Representative
NCR Atleos
Posted 20 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
1
Msp Level 2 Help Desk Support Specialist Permanent
Manila, Metropolitan Manila
Tahche Outsourcing Services, Inc.
Posted 1 day ago
Job Viewed
Job Description
Tahche Outsourcing Services Inc’ partner is an IT Managed Service Provider located in New York, looking for an IT HELP DESK SPECIALIST to join our team. The company focus on both traditional on-premises infrastructure as well cloud technologies. We have over 300 clients and placed #2422 on the Inc. 5000 representing the fastest growing companies in America. We also have won the Smart CEO Future 50 Award representing the 50 fastest growing companies in New York.
- Acts as first point of contact when a user is facing hardware, software or system issues
- Monitor and respond quickly to incoming requests relate to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
Core Technologies:
- Experience with Continuum RMM and ConnectWise Manage is a huge plus
- Windows Server 2016/2019, Active Directory, Group Policy Management Console and other Server administrator
- Hyper-V Administration
- Cisco/Meraki Firewalls, Switches, and Access Points
- Sonicwall firewalls
- Cloud technologies including Google G Suite, Microsoft 365, Hosted Exchange and Amazon Web Services (EC2/S3)
- DNS/DHCP/VLANs
- Backup Methods and Products including Datto and Datto SAAS
- Disaster Recovery Planning and Simulation
- End-user support, customer service
**Job Types**: Full-time, Permanent
**Salary**: Php50,000.00 - Php65,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Acts as first point of contact when a user is facing hardware, software or system issues
- Monitor and respond quickly to incoming requests relate to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
Core Technologies:
- Experience with Continuum RMM and ConnectWise Manage is a huge plus
- Windows Server 2016/2019, Active Directory, Group Policy Management Console and other Server administrator
- Hyper-V Administration
- Cisco/Meraki Firewalls, Switches, and Access Points
- Sonicwall firewalls
- Cloud technologies including Google G Suite, Microsoft 365, Hosted Exchange and Amazon Web Services (EC2/S3)
- DNS/DHCP/VLANs
- Backup Methods and Products including Datto and Datto SAAS
- Disaster Recovery Planning and Simulation
- End-user support, customer service
**Job Types**: Full-time, Permanent
**Salary**: Php50,000.00 - Php65,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
2
Merchant Specialist-help Desk
Pasig, Palawan
Veritas Pay Philippines Inc.
Posted 1 day ago
Job Viewed
Job Description
DUTIES AND RESPONSIBILITIES
- Attends to queries/complaints from clients and coordinate matters for its immediate resolution
- Proper handling of client related problems, complaints, and troubleshooting
- Conducts training of merchants personnel for proper use and operation of related products, devices and solutions
- Conducts product and solution presentation to clients as needed
- Implements installation, programming and troubleshooting of POS terminals and back-office system as specified in the purchase order of clients
- Ensures seamless acceptance of credit, debit and alternative payment channels in all devices and solutions
- Provide pre-sales and after-sales support assistance to Sales Group
- Makes regular reporting to immediate superior
- Prepares itinerary report of the service activities of the group
- Performs other related functions that may be assigned/required by immediate superior from time to time or as needed
JOB SPECIFICATION
- College graduate of Engineering or Technical course
- Must with at least 2-to-3-year experience in customer services helpdesk or field support
- Client and merchant interaction experience preferred
- Strong knowledge in the field of payment solutions, payment provider or merchant services industry, products and services
- Excellent communication skill both in verbal and written
- With strong value on teamwork and personal relations capable of meeting strict SLA and deadlines
- Willing to work on weekends, holidays, and shifting schedules should the need arise
SKILLS
- Very good interpersonal relation skills
- Proper helpdesk and field support courtesy
- Product solutions and services competency
- Knowledge on project management
- Technical competency on the products and services marketed and sold
- Knowledge on the various product, solution and software packages in generating required reports
**Benefits**:
- Flextime
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
- Attends to queries/complaints from clients and coordinate matters for its immediate resolution
- Proper handling of client related problems, complaints, and troubleshooting
- Conducts training of merchants personnel for proper use and operation of related products, devices and solutions
- Conducts product and solution presentation to clients as needed
- Implements installation, programming and troubleshooting of POS terminals and back-office system as specified in the purchase order of clients
- Ensures seamless acceptance of credit, debit and alternative payment channels in all devices and solutions
- Provide pre-sales and after-sales support assistance to Sales Group
- Makes regular reporting to immediate superior
- Prepares itinerary report of the service activities of the group
- Performs other related functions that may be assigned/required by immediate superior from time to time or as needed
JOB SPECIFICATION
- College graduate of Engineering or Technical course
- Must with at least 2-to-3-year experience in customer services helpdesk or field support
- Client and merchant interaction experience preferred
- Strong knowledge in the field of payment solutions, payment provider or merchant services industry, products and services
- Excellent communication skill both in verbal and written
- With strong value on teamwork and personal relations capable of meeting strict SLA and deadlines
- Willing to work on weekends, holidays, and shifting schedules should the need arise
SKILLS
- Very good interpersonal relation skills
- Proper helpdesk and field support courtesy
- Product solutions and services competency
- Knowledge on project management
- Technical competency on the products and services marketed and sold
- Knowledge on the various product, solution and software packages in generating required reports
**Benefits**:
- Flextime
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
3
Customer Support
Gulliver Offshore Outsourcing Inc. Cebu
Posted 1 day ago
Job Viewed
Job Description
Handles inbound and outbound customer support.
- Provide consistent, superior service to every customer by utilizing available tools and resources
**Requirements**:
- With **excellent English communications skills** (both writing and speaking).
- Ability to demonstrate high degree of accuracy and must be keen to details
- With at least 6 months of call center experience
- Willing to work on holidays, weekends and shifting schedules
**Job Types**: Full-time, Permanent
**Salary**: Php12,000.00 - Php16,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
- Provide consistent, superior service to every customer by utilizing available tools and resources
**Requirements**:
- With **excellent English communications skills** (both writing and speaking).
- Ability to demonstrate high degree of accuracy and must be keen to details
- With at least 6 months of call center experience
- Willing to work on holidays, weekends and shifting schedules
**Job Types**: Full-time, Permanent
**Salary**: Php12,000.00 - Php16,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
4
IT Help Desk (with Monthly Allowances)
Makati, National Capital Region
Wishland Software Technology Inc.
Posted 1 day ago
Job Viewed
Job Description
**Responsibilities**:
- Interact with customers or clients about the project status and solve their technical issues and any
- Provide support to other programmers and developers
- Translate customer needs and requirements into applicant solutions
- Maintain manage and update technical system documentation.
**Job Requirements**:
- Has College/Bachelors degree
- Has related experience being an IT Support
- Must be keen to details
- Must be attentive in monitoring and reporting server issues
- Has good English communication skills both written and oral
- Willing to work in office, with Mondays to Fridays, 10am to 7pm work schedule
- Amenable to work either Makati or BGC location
- Can start ASAP
**WHY JOIN US?**
We offer competitive salary and we have incentives like the following:
- Meal allowance
- Transportation allowance
- Perfect attendance bonus
- HMO
- Sick leave
- Vacation leave that is convertible
**Salary**: Php18,000.00 - Php22,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Overtime pay
Application Question(s):
- Are you ok to work either Makati of BGC office?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
**Language**:
- English (preferred)
- Interact with customers or clients about the project status and solve their technical issues and any
- Provide support to other programmers and developers
- Translate customer needs and requirements into applicant solutions
- Maintain manage and update technical system documentation.
**Job Requirements**:
- Has College/Bachelors degree
- Has related experience being an IT Support
- Must be keen to details
- Must be attentive in monitoring and reporting server issues
- Has good English communication skills both written and oral
- Willing to work in office, with Mondays to Fridays, 10am to 7pm work schedule
- Amenable to work either Makati or BGC location
- Can start ASAP
**WHY JOIN US?**
We offer competitive salary and we have incentives like the following:
- Meal allowance
- Transportation allowance
- Perfect attendance bonus
- HMO
- Sick leave
- Vacation leave that is convertible
**Salary**: Php18,000.00 - Php22,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Overtime pay
Application Question(s):
- Are you ok to work either Makati of BGC office?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
Iloilo, Iloilo
RELX INC
Posted 6 days ago
Job Viewed
Job Description
Key Responsibilities
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
Manila, Metropolitan Manila
RELX INC
Posted 8 days ago
Job Viewed
Job Description
Key Responsibilities
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
Iloilo, Iloilo
RELX INC
Posted 28 days ago
Job Viewed
Job Description
Accountabilities:
+ Data validation via phone, spreadsheet or website.
+ Provide documentation for data and processes performed, convey/communicate information by statement or suggestion
+ Directly impacts business through responsibility for quality services provided by self or others.
+ Responsible for research, resolution and responding to questions and problems via emails, and callbacks/inbound and outbound calls in accordance with service level requirements, while providing an excellent customer experience
+ Adherence to the corporate policy regarding authentication, data security and record retention
+ Navigate multiple systems and internal tools for research and documentation
+ Research any client issues and escalate to Supervisor if a larger issue is identified
+ Instill confidence in customers through problem-solving skills and stronger customer service delivery
+ Keep records of customer interactions and transactions, recording and details or inquiries, complaints, and comments as well as actions taken for reporting purposes
Qualifications:
+ Bachelor's Degree preferred but not required.
+ At least 1 year experience with BPO/Shared Services.
+ Healthcare background preferred.
+ 10-key proficiency.
+ Siebel experience preferred.
+ Proficient computer skills with multi-tasking very important; specifically, research and document customer inquiries.
+ Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat.
+ Excellent English written and verbal communication skills.
+ Attention to detail is a must; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience.
+ Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints.
+ Must be extremely adaptable and be able to stay focused.
+ Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency.
+ Must be flexible to transition from mid-shift to night-shift schedule based on business needs.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a designated number of days.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
+ Data validation via phone, spreadsheet or website.
+ Provide documentation for data and processes performed, convey/communicate information by statement or suggestion
+ Directly impacts business through responsibility for quality services provided by self or others.
+ Responsible for research, resolution and responding to questions and problems via emails, and callbacks/inbound and outbound calls in accordance with service level requirements, while providing an excellent customer experience
+ Adherence to the corporate policy regarding authentication, data security and record retention
+ Navigate multiple systems and internal tools for research and documentation
+ Research any client issues and escalate to Supervisor if a larger issue is identified
+ Instill confidence in customers through problem-solving skills and stronger customer service delivery
+ Keep records of customer interactions and transactions, recording and details or inquiries, complaints, and comments as well as actions taken for reporting purposes
Qualifications:
+ Bachelor's Degree preferred but not required.
+ At least 1 year experience with BPO/Shared Services.
+ Healthcare background preferred.
+ 10-key proficiency.
+ Siebel experience preferred.
+ Proficient computer skills with multi-tasking very important; specifically, research and document customer inquiries.
+ Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat.
+ Excellent English written and verbal communication skills.
+ Attention to detail is a must; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience.
+ Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints.
+ Must be extremely adaptable and be able to stay focused.
+ Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency.
+ Must be flexible to transition from mid-shift to night-shift schedule based on business needs.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a designated number of days.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
Manila, Metropolitan Manila
Refocus
Posted 1 day ago
Job Viewed
Job Description
Hey, there! We’re Refocus. A family of determined enthusiasts who are inspired by the idea to build the new era of education. To do it, we’ve invited the strongest mentors from all over the world. We’ve produced mind changing courses which give skills needed to earn. Our huge goal is to educate 1 000 000 students in five years. With your help we’ll make education accessible and modern faster. On this way, you will:
get strong experience in the in-demand digital sphere (EdTech);
have growth perspectives;
get the salary which may grow;
upgrade your skills working with strong experts from the sphere.
Your future responsibilities
Perform detailed research into problems at all stages of the student's learning process and providing answers and solutions to students' questions/concerns
Ensure that necessary student information are saved into the database, including a student's contact information, special instructions, issues and/or complaints through a tracker accessible by the team
Create weekly/monthly report identifying existing issues faced by customer service thereby quantifying the problems that need fixing
Ensure healthy coordination with community managers, mentors, and sales to address needs sent by the students through tickets and customer service mailbox
Promote customer satisfaction by taking consistent and positive proactive/reactive steps to attend to student’s specific needs
Establish and maintain a highly professional and courteous client interaction environment
What we offer
competitive salary PHP);
free access to all Refocus educational programs;
100% work from home;
Career growth and internal promotion opportunities via a fast-paced development plan;
Official employment with government mandated benefits.
you love communications with people;
you enjoy helping people and provide best service to them;
you have 3+ year of experience of working as community/customer success/customer support specialist;
you know how to measure your work in terms of metrics;
Philippino and English C1 and above;
get strong experience in the in-demand digital sphere (EdTech);
have growth perspectives;
get the salary which may grow;
upgrade your skills working with strong experts from the sphere.
Your future responsibilities
Perform detailed research into problems at all stages of the student's learning process and providing answers and solutions to students' questions/concerns
Ensure that necessary student information are saved into the database, including a student's contact information, special instructions, issues and/or complaints through a tracker accessible by the team
Create weekly/monthly report identifying existing issues faced by customer service thereby quantifying the problems that need fixing
Ensure healthy coordination with community managers, mentors, and sales to address needs sent by the students through tickets and customer service mailbox
Promote customer satisfaction by taking consistent and positive proactive/reactive steps to attend to student’s specific needs
Establish and maintain a highly professional and courteous client interaction environment
What we offer
competitive salary PHP);
free access to all Refocus educational programs;
100% work from home;
Career growth and internal promotion opportunities via a fast-paced development plan;
Official employment with government mandated benefits.
you love communications with people;
you enjoy helping people and provide best service to them;
you have 3+ year of experience of working as community/customer success/customer support specialist;
you know how to measure your work in terms of metrics;
Philippino and English C1 and above;
This advertiser has chosen not to accept applicants from your region.
9