2,200 Support Officer jobs in the Philippines

REQUIREMENTS:

- At least 4 year(s) working experience in the related field is required for this position
- Proficient in Microsoft Word and Excel
- Good oral and written communication skills
- Highly organized and detail oriented
- Good interpersonal Skill
- Problem Solving Skill

RESPONSIBILITIES:
*
- Open and maintain customer accounts by recording account information
- Assist with placement of orders, refunds, or exchanges
- Keep records of customer interactions, process customer accounts, and file documents
- Take payment information and other pertinent information such as addresses and phone numbers
- Monitor client purchase order balance
- Compiles and cascade delivery schedules provided by the client
- Expediting requests rush orders and altering sales orders and shipping information as required
- Process Sales Invoice for every delivery
- Managing the correspondence between the sales team and their clients
- Monitoring customer accounts
- Providing data and reports to help the sales team
- Performing data entry duties in regards to metrics, sales figures and other key data
- Provide accurate, valid and complete information to clients
- Identify and assess customers’ needs to achieve satisfaction

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Opportunities for promotion
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Day shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Taytay, Rizal: Reliably commute or planning to relocate before starting work (preferred)

Must have in-depth knowledge and understanding of the Australian mortgage process (Initial Processing - Settlement)
Indexing and organizing supporting documents and identifying gaps
Follow up with Lenders to ensure the file progresses in a timely manner
Request pricing discounts from lenders and order valuations, organize property reports
Good understanding of Serviceability Calculators
Updating tracking worksheet and/or software to ensure brokers are aware of loan status at all times
Customer follow-up (if required) for any outstanding documents

The Engineering Institute of Technology (EIT) is a growing engineering educational institution. Our head office is in Perth, Western Australia.

We are looking to expand our operations in the Philippines and we are looking for motivated and organised Learning Support Officer (LSO) to join our VET department (remotely) in coordinating our online learning programs.

You will work from home initially, however, our long term plan is to open an office in Manila and the role will become office based (or a combination of home and office based).

This position would suit an enthusiastic person with a willingness to learn and work in a fast paced, team environment.

Your main responsibility will be in the coordination and administration of online training courses. The LSO will be liaising daily with multiple students, lecturers and staff. This role will also include duties such as course scheduling; data entry; course registrations and other administrative tasks.

You will need to be organised, pro-active and have a keen eye for detail and deadlines, as you will be coordinating multiple courses at once, whilst ensuring quality and compliance is maintained at all times.

Essential Criteria:

- Minimum 3 years Administration experience.
- Ability to work under pressure and keep to deadlines.
- Ability to juggle multiple tasks.
- Exceptional customer service skills.

**Desirable Criteria**:

- You must be willing to complete the Current Certificate IV in Training and Assessment
- EIT will cover the cost for this course.

You will work for EIT as a contractor and invoice us each month for 40 hours per week (Mon
- Friday)

**Job Types**: Full-time, Fixed term

**Salary**: Php430.00 - Php460.00 per hour

**Benefits**:

- Paid training
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental Pay:

- Overtime pay

JR-7371: Administration Support Officer
Start a new career at Cloudstaff. Be part of our premier client's A-team as an Administration Support Officer.
- Providing the information by answering questions and requests from Flick external customers and Branches. Ensuring all requests and queries are dealt with promptly and satisfactorily adhering to the department KPIs and Service Level Agreements.
- Assist with implementing and managing document and folder filing system in SharePoint for the National Finance and provide continuous maintenance and governance.

**Salary Range**
To be discussed

**Work Setup**
- Onsite
- Angeles City, Pampanga
- Morning Shift

**Qualifications and Requirements**:

- Minimum 2 years of administrative support experience in a high transactional volume B2B environment is a must.
- Account and Payment Reconciliation skills. Resolving payment misallocations and errors.
- Experience in working with spreadsheets and various MS Office software
- Excellent written skills and telephone manner
- Strong computer literacy, experience in using MS suites in particular Word and Excel. Intermediate level of skills working with excel spreadsheets
- Experience using SharePoint to navigate, upload and download reports, and organize information

**WHY WILL YOU LOVE WORKING WITH CLOUDSTAFF?**
Cloudstaff is a company that supports and empowers its people. We have an in-house Professional Training team that facilitates regular training programs, allowing
staff to continually advance in their respective careers.

**Perks and Benefits**
Competitive salary package and benefits
Fun and extravagant online and live events
Relaxation and recreational facilities
Overflowing quarterly perks
Ongoing career advancement opportunities
5-day work week
HMO + 1 free dependent on the 16th day of employment
Physical and mental wellness support

Make a move today! Join Cloudstaff now!

Schedule:

- 8 hour shift

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our values are a pivotal component to being the chosen real estate expert and strategic advisor to the leading owners, occupiers and investors around the world.

Support our People
Our employees are our most valuable resource.
We want to attract, develop and retain the best people.

Serve our Clients
We determine our success by the value we produce for our clients.
We want to be our client’s trusted advisor and preferred business partner.

Aspire to Leadership
We always strive to be the best in everything we do.

These values guide our conduct and behaviour towards everyone with whom we come into contact. Specifically, our expectations for all employees are that we will all behave in accordance with the following expectations:
Behave at all times in accordance with JLL’s policies and procedures and report any concerns to your line manager.
Work in a safe manner, in compliance with all relevant Occupational Health and Safety requirements.
Comply with JLL’s Quality and Risk Management Systems.
Proactively pursue ongoing personal growth and professional development
Behave in a manner that results in a workplace free of discrimination, harassment, and intimidation and bullying.
Carry out all duties as set out in this position description, and other work as directed by your Manager, in line with your ability to do so in a safe and competent mannerAt Propell we are committed to working together and value:
Integrity
Professionalism
Knowledge
Success
Teamwork
These values guide our conduct and behaviour towards everyone with whom we come into contact.
Specifically, our expectations for all employees are that we will all behave in accordance with the following expectations:
Behave at all times in accordance with Propell’s policies and procedures and report any concerns to your line manager.
Work in a safe manner, in compliance with all relevant Occupational Health and Safety requirements.
Comply with Propell’s Quality and Risk Management Systems.
Proactively pursue ongoing personal growth and professional development
Behave in a manner that results in a workplace free of discrimination, harassment, intimidation and bullying.
Conduct all activities in accordance with the quality management system.
Carry out all duties as set out in this position description, and other work as directed by your Manager, in line with your ability to do so in a safe manner.

Key Dimensions
Financial Delegation
The position has no set financial delegation. The Valuer Support Manager must approve all financial expenditure.
Key Internal Relationships

**The Valuer Support Officer VAST Member**:
Reports to the Assigned Manager Team Leader on daily issues/queries, identified risks or concerns or if requiring assistance.
Interacts with the Valuer Support Team VAST to share knowledge and contribute to continual improvement of the team.
Interacts and builds a high level of rapport with Valuers and Valuation Area Managers VAST Manager for Operations to achieve our vision and strategic goals.
Key External Relationships
The Valuer Support Officer
Liaises with clients regarding documentation or file clarification, scheduling of appointments and payment of private valuations.
Contacts external parties as directed by clients to make appointments for Valuers.

Key Accountabilities - “How we plan to get there” Key Accountabilities
EMPLOYING THE BEST PEOPLE
Provide advice and assistance to other VAST Members as requested, and escalate any identified risks to the VAST Manager for Operations or the VAST Lead.
Provide a higher level of administrative support and assistance to facilitate a smooth valuation process to all Valuers as required.
PROVIDING SUPERIOR CLIENT SERVICE
Efficiently manages time to meet required timeframes

Qualifications
- Bachelor’s Degree in Computer Science, Computer Engineering or any related field.
- With experience in Technology Infrastructure administration.
- Knowledgeable in IPv4 Network, Network Troubleshooting, Network Hardware Configuration and Network Performance Tuning.
- Proficient in configuring, provisioning and maintaining CISCO routers, CISCO switches, Fortinet Firewall, CISCO WLAN Access point and internet access circuits for office (ipv4)
- Familiarity in Administration of Windows AD, DHCP, File Server, Exchange, Syslog, Antivirus and Application Troubleshooting.
- Willing to work in Makati City

Job Duties
- Administer networking environment by reconfiguration; installation; documenting, and enforcing Technology standards and security.
- Enforce execute disaster recovery and failover policies and design for business continuity and sustainability.
- Establishes Technology infrastructure capacity management alongside network design and features.
- Secures technology infrastructure by administering and enforcing policies, monitoring, patching and reporting.
- Maximizes technology infrastructure performance by monitoring troubleshooting problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
- Updates job knowledge by participating in educational opportunities with engineers and peer support officers.
- Reporting technology infrastructure operational status by gathering, prioritizing information; managing organic projects.

Perks and Benefits
- Competitive Salary
- Quarterly incentives
- Free Meal
- Yearly Bonus
- First day HMO

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: From Php20,000.00 per month

**Benefits**:

- Company events
- Health insurance
- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus

**Strategic Imperative**

This position provides training and support to the franchise network to achieve consistent, sustainable replication of our brand promise to consumers and for the franchise system to be operationally successful at every level. You are responsible for addressing a wide range of operational and client service issues. Individuals in this role will need to develop a strong knowledge of systems, processes, policies, and procedures that impact day-to-day operations and preparation for client service.

This role requires you to be highly adaptable, analytical, detail-oriented, organized, supportive, and quickly learn new processes to support franchisees and their stores efficiently.

**Primary Objectives**
- Be responsible for developing effective training solutions and programs and managing all content creation and platforms
- Take a strategic approach to training, assessing the skills and knowledge within the franchise network and determining what training is needed to grow and retain these skills
- Provide professionalism in all franchisee communication and be a liaison to headquarters and franchisees.
- Be responsive while building relationships with our franchisees to establish trust in our systems.
- Resolve issues and educate franchisees in running their stores according to Suds’ operations manual instructions and standards.
- Work collaboratively and contribute to the team effort to deliver effective and efficient reactive support to franchisee inquiries.
- Have a thorough understanding of and the ability to support the company’s proprietary systems.

**Key Tasks and Responsibilities**

Design, implement and ensure all digital training courses are up-to-date for the training department over multiple platforms, including but not limited to virtual and in-person instructor-led training, compliance training, and store operations training for both corporate and franchise operations.
- Deliver training and coaching to all franchise stores on a range of operational best practices. This can be conducted on-site, virtual or HQ trainings.
- Administer needs assessments, gauge skills shortages, and then address these through tailored training programs.
- Ensures the effectiveness of instruction by monitoring performance post-intervention.
- Creates and manages operations manuals and training manuals
- Conduct store audits and visits as needed.
- Assists new franchisees in becoming operationally proficient
- Address franchisee inquiries with straightforward solutions and encourage future self-service support. Use a helpful tone, explain all action steps or recommendations, and confirm resolution with franchisees.
- Manage cases that involve identifying the cause of a reported issue.
- Gives the Franchisee timely updates on all developments initiated and/or implemented by the Franchisor.
- Provide support to store operations by ensuring safe, clean, well-managed, and maintaining store and ensuring compliance with brand standards.
- Collects and manages franchise-related data.

**Required Skills**:

- Excellent communication skills, both written and oral, as well as listening skills.
- Ability to multi-task, have strong organizational skills, and be detail-minded.
- Outstanding customer service.
- Ability to understand and articulate technical concepts and derive solutions.
- Ability to deal with complex and challenging client issues. Strong problem-solving skills.
- Strong work ethic and professionalism.
- Openness to receiving and incorporating feedback into work.
- Ability to work with other departments and willingness to learn systems.
- Quick learner of technological systems.
- Basic knowledge of Microsoft Office (i.e. Word, Powerpoint and Excel).
- Bachelor’s degree.

Willing to be assigned to different locations as necessary

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Pasig City: Reliably commute or planning to relocate before starting work (required)

We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

**IT Skills and Experience**
- Desired Experience:

- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems ( Windows 7/8 and 10)
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

**Personal Attributes**:

- Excellent End-user computing skills.
- Good knowledge of Infrastructure support.
- Strong analytical and problem-solving capabilities
- Well organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information

In-depth knowledge of:

- Windows OS (e.g. XP, Vista, Windows 7, 10)
- PCLaptop hardware
- PCLaptop peripherals, including printers
- Mobile devices

Basic knowledge of:

- Active Directory
- Exchange
- Apple OS
- SCCM

**IT Qualifications**

At least two of the following:

- PCLaptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification

**Experience in a similar role**
- 1+ Years of relevant experience.

**What next?

We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

**IT Skills and Experience**
- Desired Experience:

- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems ( Windows 7/8 and 10)
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

**Personal Attributes**:

- Excellent End-user computing skills.
- Good knowledge of Infrastructure support.
- Strong analytical and problem-solving capabilities
- Well organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information

In-depth knowledge of:

- Windows OS (e.g. XP, Vista, Windows 7, 10)
- PCLaptop hardware
- PCLaptop peripherals, including printers
- Mobile devices

Basic knowledge of:

- Active Directory
- Exchange
- Apple OS
- SCCM

**IT Qualifications**

At least two of the following:

- PCLaptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification

**Experience in a similar role**
- 1+ Years of relevant experience.

**What next?