2,429 Support Manager jobs in the Philippines

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• Fixed weekend off
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

Pay: Php695.00 per day

Benefits:

• Life insurance

Work Location: In person

Technical Support Manager

Philippines (Remote) - Will transition to full-time in Manila office once it opens in approximately 6 months

$60,000 USD (₱3,426,930 PHP) - $80,000 USD (₱4,570,200 PHP)

Our client, a leader in Unified Endpoint Management is seeking a Technical Support Manager. The client now works with organisations in over 100 countries with a centralized UEM platform for enterprise-wide applications, Identity & threat management, Device and Content management.

We are seeking a highly motivated and experienced Technical Support Manager to lead a global support team across L1, L2, and L3 tiers. The ideal candidate will have a strong background in MDM/UEM products, excellent leadership skills, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

• Lead and manage a distributed technical support team handling L1, L2, and L3 support functions.
• Ensure timely and high-quality resolution of customer issues related to MDM/UEM platforms.
  • Collaborate with Product, Engineering, and QA teams to escalate and resolve complex technical issues.
• Define and monitor KPIs, SLAs, and support metrics to drive performance and customer satisfaction.
• Develop and implement support processes, documentation, and training programs.
• Handle customer escalations with professionalism and urgency.
• Drive continuous improvement initiatives to enhance support efficiency and effectiveness.
• Participate in hiring, onboarding, and mentoring of support engineers.

Required Skills & Experience:

• Proven experience managing technical support teams across multiple tiers (L1–L3).
• Strong domain knowledge in MDM/UEM solutions (e.g., VMware Workspace ONE, Microsoft Intune, MobileIron, IBM MaaS360, etc.).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Experience with support tools like Zendesk, Freshdesk, Jira, Salesforce, etc.
• Ability to work in a fast-paced, customer-focused environment.

Preferred Qualifications:

• Technical certifications in MDM/UEM platforms.
• ITIL or similar service management certification.
• Experience working in SaaS or enterprise software environments.

Job Responsibilities:

• Team Management: Oversee and manage a diverse team of over 30 technical support professionals, ensuring effective collaboration between remote and onsite staff.
• Task Management: Monitor and manage day-to-day operations of the technical support team, ensuring timely resolution of issues and high-quality service delivery.
• Technical Expertise: Provide guidance and support in troubleshooting hardware and software issues, particularly related to POS systems, PC hardware setup, database troubleshooting, and basic networking.
• Training and Development: Develop and implement training programs for team members to enhance their technical skills and customer service capabilities.
• Performance Monitoring: Establish performance metrics and regularly review team performance, providing constructive feedback to team members to foster continuous improvement.
• Customer Communication: Serve as an escalation point for complex technical issues, communicating effectively with customers to ensure their concerns are addressed promptly.
• Analytical Skills: Utilize analytical skills to assess team performance, identify areas for improvement, and implement strategic solutions to enhance overall service quality.

Job Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Previous experience in a similar role within the technology or retail sectors.
• Proven experience in managing a technical support team of 30+ members.
• Strong background in task management and monitoring technical support operations.
• Technical knowledge of POS systems, PC hardware setup, database troubleshooting, and basic networking.
• Demonstrated experience in troubleshooting both hardware and software issues.
• Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts clearly.
• Strong analytical skills to assess team performance and implement improvements.

If you are a motivated leader with a passion for technology and a commitment to providing exceptional support, we invite you to apply for the Technical Support Manager position

The Technical Support Manager is responsible for the day-to-day operations of the Technical Support Group, providing end-user support to SMDC employees, ensuring that all IT equipment, productivity tools and services are available and accessible for use.

DUTIESANDRESPONSIBILITIES

1. Direct and coordinate a team of Technical Support Engineers
2. Prioritize IT-related problems as they come in SMITH and escalate when necessary
3. Assign problems/tasks to Technical Support Engineers
4. Regularly analyze and review logs to determine if problems are recurring or imminent and develop solutions before they occur
5. Analyze situations and determine resources needed to solve them
6. Make decisions quickly, often with limited information
7. Follow up with customers to gauge their satisfaction with problem resolution; identify technical support problem areas (i.e. negative trends) and, if warranted, implement corrective actions
8. Ensure ongoing training for technical support staff; advise technical support staff on career planning; maintain and analyze training records
9. Provide data, management reports and other relevant information necessary for IT-BPM Management in making informed decisions
10. Coordinate with ITSS and SMPHI to implement rapid problem resolution and service requests, and more importantly, corrective and preventive action to prevent the occurrence and recurrence of problems.

JOB
QUALIFICATIONS
AND
SKILLS
REQUIRED

1. A bachelor's degree in computer engineering or equivalent IT courses
2. Good oral and written communication skills and the ability to work well with people at all levels
3. Must be able to work quickly and methodically; problem solver
4. Customer focused; a positive, take-charge attitude
5. Strong computer, analytical and organizational skills
6. 10+yearsofexperience in technical support; Experience as a team leader in any area of IT will be considered

7.Appropriate project management and/or technical support management certification is preferred

Position Title:
Technical Support Manager

About Advanced Energy
Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

Responsibilities:

• Act as Key technical leader as to work with Sales, Customers, Marketing and Engineering team closely for all AE Products
• Prepare Product recommendations by reviewing customer spec/performance requirements, schematics, drawings, plans and related customer documents.
• Supervise TSE, and serve Global customers at Call centre via phone, emails and on-line chat for all Advanced Energy products, including technical and selling related queries.
• Utilize strong combination of technical and relationship skills to engage with customer, as to position and leverage AE's technology for new opportunities.
• Support Engineering on product sustaining for technical and application issues.
• Provide Solution selling and product testing, technical information/document to Sales/FAE, distributors and customers
• Collaborate and assist Sales/FAEs and Technical Support Engineers globally on common customer programs and issues
• Communicate with Marketing, Engineering team on Product and technical knowledge exchange
• Support Global Technical Support activities, such as Power Workshop, Trade Show/Exhibition, Power Seminar, Customer Solution day and training.
• Provide technical and product training to the distributors and local Sales team.

Qualifications
:

• BS Electrical or Electronics and Communications Engineering graduate
• 8 Years in Power Supply Design and Application Support
• Experience in Circuitry/Component trouble shooting and root cause analysis
• Knowledge of Mechanical and electronic assembly process
• Positive and initiative in dealing with challenging works and people
• Good sense on teamwork, positive working attitude & sense of responsibility
• Strong communication and presentation skills
• Able to work for afternoon and night shift

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.
We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No also known as the Data Privacy Act of 2012.

Economic Impact Catalyst (EIC) is the #1 solution for building and scaling economic development efforts through cutting-edge software and enterprise solutions. Our SaaS platform helps organizations drive economic growth through data-driven decisions and strategic interventions.

We are seeking a passionate Help Desk Coordinator who thrives on creating order from chaos and loves helping others succeed. This role is perfect for someone who gets excited about building systems, documenting processes, and training team members to be their best. You'll be the backbone of our customer support efforts, ensuring everything runs smoothly while empowering others through knowledge sharing.

• Build and optimize help desk workflows that make everyone's job easier and more effective
• Create and maintain documentation that actually helps people solve problems quickly
• Design training materials and knowledge base articles that turn complex processes into simple, actionable steps
• Identify opportunities to streamline operations and eliminate unnecessary friction

• Develop and deliver training programs for new team members and ongoing skill development
• Create engaging documentation, video tutorials, and process guides for both internal team and customers
• Mentor colleagues on platform features, troubleshooting techniques, and best practices
• Build a culture of continuous learning where knowledge sharing is natural and rewarding

• Maintain comprehensive, user-friendly documentation for our SaaS platform
• Create step-by-step guides, FAQ resources, and troubleshooting workflows
• Collaborate with product team to ensure documentation stays current with platform updates
• Transform customer questions into helpful resources that prevent future issues

• Provide exceptional technical support via email, chat, and phone
• Handle escalated customer issues with patience, empathy, and problem-solving creativity
• Track and analyze support metrics to identify improvement opportunities
• Maintain detailed records in our help desk system (experience with platforms like Zendesk or Freshdesk preferred)

• Continuously improve how we deliver support by questioning "why do we do it this way?"
• Work with team to implement new tools and processes that genuinely improve outcomes
• Create feedback loops that turn customer insights into better systems and documentation
• Champion solutions that are both efficient and delightfully helpful

• Shows Genuine Curiosity: Loves learning how things work and is always asking "what if we tried this differently?"
• Demonstrates Authenticity: Builds trust through honest, transparent communication and follows through on commitments
• Practices Deep Empathy: Truly cares about helping both teammates and customers succeed, taking time to understand their real needs
• Maintains Integrity: Does quality work even when no one is checking, and speaks up when something isn't right
• Takes Smart Risks: Willing to try new approaches to improve processes, learning from both successes and setbacks
• Creates Meaningful Impact: Gets energized by building practical solutions that genuinely make people's work easier
• Pursues Excellence: Takes pride in creating resources and processes that are not just functional, but truly helpful and well-crafted

• 2-4 years of experience in customer support, technical documentation, training, or related roles
• Natural teacher who enjoys helping others learn and grow
• Strong systems thinking with ability to see how individual processes connect to bigger goals
• Experience creating documentation, training materials, or process guides (portfolio examples welcome)
• Comfortable working with U.S.-based teams and customers across different time zones
• Excellent written and verbal English communication with ability to explain technical concepts clearly
• Self-motivated with strong attention to detail and follow-through
• Experience with help desk software, knowledge management systems, or CRM platforms preferred

• Background in technical writing, instructional design, or process improvement
• Experience with SaaS platforms or economic development/nonprofit sectors
• Familiarity with video creation tools for training content
• Basic understanding of web technologies or software troubleshooting

• Help organizations create positive economic impact in communities worldwide
• Build systems and documentation that directly improve customer success
• Work with cutting-edge technology that's making a real difference

• Opportunity to develop expertise in multiple areas: support, training, documentation, and process design
• Professional development support and learning resources
• Direct mentorship from experienced team members
• Room to grow into leadership roles as our team expands

• Flexible remote work designed for Philippines-based professionals
• Competitive compensation (rates open for discussion based on experience and skills)
• Collaborative team environment with supportive, values-driven culture
• Tools and resources you need to do your best work

We believe the best support comes from people who genuinely love helping others and take pride in creating systems that work. If you're someone who gets excited about turning chaos into clarity and helping people succeed, we'd love to hear from you.

We're especially interested in hearing about:

• A time when you created documentation or training that really helped people
• How you've improved a process or system in a previous role
• What gets you excited about helping others learn and grow
• Examples of your curiosity and problem-solving in action

At EIC, we hire for attitude and passion, then help you build the specific skills you need. We're looking for someone who shares our values and wants to grow with us as we help organizations worldwide create positive economic impact.