569 Support Leader jobs in the Philippines
Help Desk Representative
NCR Atleos
Posted 7 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
0
Finance Help Desk Agent
Sapient Solutions - SGS
Posted today
Job Viewed
Job Description
Easy and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Credit and Collection Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
1
Finance Help Desk Agent
Sapient Ph
Posted 8 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Credit and Collection Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
2
Finance Help Desk Agent
Sapient Global Services
Posted 10 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Credit and Collection Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
3
Technical Support & Delivery Leader - Customer
ANZ Banking Group
Posted today
Job Viewed
Job Description
About the role
Opportunity to work in a fast paced, performance-driven environment
Challenging role and development opportunities
Highly engaged culture aiming to support your development
What will your day look like
The Technical Support & Delivery Leader is responsible for managing a team of Technical Experts and Specialists, ensuring their level of skill and knowledge allows them to provide outstanding service, technical SME support and technical coaching to frontline bankers across the Customer Contact Centre (CCC) new and tenured.
This role is technical leadership role, responsible for a number of team management deliverables including, but not limited to, coordinating the day-to-day management of the team and workload, tracking team and individual performance, coaching direct reports for success, conducting performance management, and supporting career development plans.
**As a Technical Leader, you will also be responsible for**:
Oversight and timely management of customer escalations, ensuring they are managed within ANZ guidelines & protocols.
Coordinating, tracking and or supporting technical coaching of frontline bankers & others within CCC (tenured & inductions).
Representing the CCC as the technical lead/SME, working with key stakeholders, e.g. Delivery team, Governance, Tech, Tribes, Journey Experts, ABN
What will you bring?
To be successful in this role, you will ideally bring the following
Strong people leadership skills, managing people in a contact centre environment
Contact Centre / Banking expertise
Excellent communication skills
Change and Project Leadership experience
So, why join us?
At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
.
Opportunity to work in a fast paced, performance-driven environment
Challenging role and development opportunities
Highly engaged culture aiming to support your development
What will your day look like
The Technical Support & Delivery Leader is responsible for managing a team of Technical Experts and Specialists, ensuring their level of skill and knowledge allows them to provide outstanding service, technical SME support and technical coaching to frontline bankers across the Customer Contact Centre (CCC) new and tenured.
This role is technical leadership role, responsible for a number of team management deliverables including, but not limited to, coordinating the day-to-day management of the team and workload, tracking team and individual performance, coaching direct reports for success, conducting performance management, and supporting career development plans.
**As a Technical Leader, you will also be responsible for**:
Oversight and timely management of customer escalations, ensuring they are managed within ANZ guidelines & protocols.
Coordinating, tracking and or supporting technical coaching of frontline bankers & others within CCC (tenured & inductions).
Representing the CCC as the technical lead/SME, working with key stakeholders, e.g. Delivery team, Governance, Tech, Tribes, Journey Experts, ABN
What will you bring?
To be successful in this role, you will ideally bring the following
Strong people leadership skills, managing people in a contact centre environment
Contact Centre / Banking expertise
Excellent communication skills
Change and Project Leadership experience
So, why join us?
At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Team Leader
WEBHELP
Posted today
Job Viewed
Job Description
The Team Leader is responsible for managing a team of Customer Service Executives for in order to:
- Provide strategic, consultative advise and help solve technical issues
- Fast learner of new technical skills and proactive about staying up to date on EMMA products and/or process
- Providing support to EMMA across Australia, New Zealand, Malaysia, Singapore, and the United States of America.
**Responsibilities**:
- Manage day-to-day operations including service level management of queues, productivity of team members and the quality of service
- Assist with case volume to ensure service level adherence
- Coordinate outbound voice tasks, closely working with the client-EMMA
- Manage and resolve escalations from team on complex customer issues promptly and professionally
- Identify opportunities and work on action plans to improve team performance
- Build reports on key performance and share actionable insights for continuous improvement, collating feedback from team members
- Ensure business and individual agreed KPI’s are met on a day to day basis. Implement action plans to proactively address gaps on a ongoing basis.
- Provide statistical and improve area operations, efficiency and service to both internal and external performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement
- Performance Management out outliers in a prompt manner align to HR procedures and guidelines.
- Effectively communicate to all external client stakeholders on a regular basis.
- Responsible for preparing and presenting business reviews to the client on a weekly, monthly, quarterly and adhoc basis.
- Provide daily direction and communication to employees in a timely, efficient and knowledgeable manner.
- Support team member in handling difficult incidence with merchant’s dispute or consumers who have missed payments via outbound calls
- Provide continual evaluation of processes and procedures. Responsible for suggesting methods to customers.
- Drive daily operation of call center to include the development, analyses and implementation of staffing, training, and reward/recognition programs. Work as a member / leader of special or on-going projects that are important to area/process improvement
- Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives
- Work directly with teams to resolve all internal consults, resolve customer escalations and manage customer communications for service outages or known issues and more
- Address disciplinary and/or performance problems, according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required
- Recognizing growth opportunities, future oriented, building team skill sets, positive attitude, organized, proactive and a team player
**Requirements**:
- 1+ years of experience in a customer support role, preferably in financial services or online marketplace
- Good judgement and problem-solving skills
- Language fluency: C1 fluency in English (Written and Spoken)
- Willing to support operation functions on evenings, weekends and public holidays
- Minimum Diploma or Bachelor’s Degree
- Have prior Customer Service experience
- Have prior Account Management experience
- Have prior Supervisory experience
- Data analysis skills required
- Competency in speaking, reading and writing in required native language in business discipline
- Have good interpersonal and team-working skills, allowing them to engage positively with all members of their team and provide leadership and support, where required
- Goal oriented and innovative
- Have excellent organizational and administrative skills (including attention to detail)
- Have good presenting/training skills (for sharing standards with colleagues and team-members)
**Job Types**: Full-time, Permanent
**Salary**: Php42,000.00 - Php45,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
Schedule:
- Evening shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Provide strategic, consultative advise and help solve technical issues
- Fast learner of new technical skills and proactive about staying up to date on EMMA products and/or process
- Providing support to EMMA across Australia, New Zealand, Malaysia, Singapore, and the United States of America.
**Responsibilities**:
- Manage day-to-day operations including service level management of queues, productivity of team members and the quality of service
- Assist with case volume to ensure service level adherence
- Coordinate outbound voice tasks, closely working with the client-EMMA
- Manage and resolve escalations from team on complex customer issues promptly and professionally
- Identify opportunities and work on action plans to improve team performance
- Build reports on key performance and share actionable insights for continuous improvement, collating feedback from team members
- Ensure business and individual agreed KPI’s are met on a day to day basis. Implement action plans to proactively address gaps on a ongoing basis.
- Provide statistical and improve area operations, efficiency and service to both internal and external performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement
- Performance Management out outliers in a prompt manner align to HR procedures and guidelines.
- Effectively communicate to all external client stakeholders on a regular basis.
- Responsible for preparing and presenting business reviews to the client on a weekly, monthly, quarterly and adhoc basis.
- Provide daily direction and communication to employees in a timely, efficient and knowledgeable manner.
- Support team member in handling difficult incidence with merchant’s dispute or consumers who have missed payments via outbound calls
- Provide continual evaluation of processes and procedures. Responsible for suggesting methods to customers.
- Drive daily operation of call center to include the development, analyses and implementation of staffing, training, and reward/recognition programs. Work as a member / leader of special or on-going projects that are important to area/process improvement
- Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives
- Work directly with teams to resolve all internal consults, resolve customer escalations and manage customer communications for service outages or known issues and more
- Address disciplinary and/or performance problems, according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required
- Recognizing growth opportunities, future oriented, building team skill sets, positive attitude, organized, proactive and a team player
**Requirements**:
- 1+ years of experience in a customer support role, preferably in financial services or online marketplace
- Good judgement and problem-solving skills
- Language fluency: C1 fluency in English (Written and Spoken)
- Willing to support operation functions on evenings, weekends and public holidays
- Minimum Diploma or Bachelor’s Degree
- Have prior Customer Service experience
- Have prior Account Management experience
- Have prior Supervisory experience
- Data analysis skills required
- Competency in speaking, reading and writing in required native language in business discipline
- Have good interpersonal and team-working skills, allowing them to engage positively with all members of their team and provide leadership and support, where required
- Goal oriented and innovative
- Have excellent organizational and administrative skills (including attention to detail)
- Have good presenting/training skills (for sharing standards with colleagues and team-members)
**Job Types**: Full-time, Permanent
**Salary**: Php42,000.00 - Php45,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
Schedule:
- Evening shift
- Rotational shift
Supplemental Pay:
- 13th month salary
This advertiser has chosen not to accept applicants from your region.
5
IT Help Desk Technician (Remote)
Makati, National Capital Region
Intelligent Technical Solutions (ITS)
Posted 5 days ago
Job Viewed
Job Description
Start Date: January 2025
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
This advertiser has chosen not to accept applicants from your region.
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6
Level 2 Help Desk Support Specialist Wfh
Tahche Outsourcing Services, Inc.
Posted today
Job Viewed
Job Description
Tahche Outsourcing Services Inc’ partner is an IT Managed Service Provider located in New York, looking for a IT HELP DESK SPECIALIST to join our team. The company focus on both traditional on-premises infrastructure as well cloud technologies.
**The Role Needs Someone with**:
- Strong technical knowledge
- Excellent solution finding and analytical abilities
- Ingrained customer service orientation to do what’s right
- Experienced business acumen
- Passionate about technology and has a thirst for new knowledge in the field
- Previous experience creating detailed and easy to follow technical documentation
- Willingness to create internal knowledgebase articles
- Ability to work both in the office and from client sites
- 3+ Years IT Support (Min 1 year MSP Industry experience)
**Technical Requirements**:
- 1st and 2nd Level information systems services problem resolution: problem definition, research, and resolution
- Windows Active Directory / 365 AD user management
- Expert in Windows 10/11 Desktops
- MSP Tools, PSA, RMM, patching and backup Administration
- ITIL V4 or 365 Certification are assets
**Salary**: Php45,000.00 - Php60,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Night shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Home Based: Reliably commute or planning to relocate before starting work (required)
**The Role Needs Someone with**:
- Strong technical knowledge
- Excellent solution finding and analytical abilities
- Ingrained customer service orientation to do what’s right
- Experienced business acumen
- Passionate about technology and has a thirst for new knowledge in the field
- Previous experience creating detailed and easy to follow technical documentation
- Willingness to create internal knowledgebase articles
- Ability to work both in the office and from client sites
- 3+ Years IT Support (Min 1 year MSP Industry experience)
**Technical Requirements**:
- 1st and 2nd Level information systems services problem resolution: problem definition, research, and resolution
- Windows Active Directory / 365 AD user management
- Expert in Windows 10/11 Desktops
- MSP Tools, PSA, RMM, patching and backup Administration
- ITIL V4 or 365 Certification are assets
**Salary**: Php45,000.00 - Php60,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Night shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Home Based: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
7
Team Leader for Customer Support
Carpediem Outsourcing Services
Posted today
Job Viewed
Job Description
**About Us**: Carpediem Outsourcing Services and BBC Global Services have a Premier Partnership to address the ever-growing demand for quality outsourcing personnel. The partnership matches U.S. Campaign requirements with local talent in the Philippines, providing both a meaningful client experience and an excellent quality of life for team members.
**Call Center Team Leader**
We are looking for a competent Call Center Team Leader to help organize and direct the teams in our call center. We provide virtual assistants as well as customer service representatives to companies in the US.
**Responsibilities**
- Work in campaign to gain understanding of the campaign’s process
- Act as a Team Leader to oversee the performance of the team
- Answer questions from the team and provide guidance and feedback
- Devise ways to optimize procedures and keep team motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Ensure adherence to policies for attendance, established procedures, etc.
- Keep upper management informed on issues and problems
**Skills**
- Proven experience as call center leader or similar supervisory position
- Call Center experience is essential
- Proficient in English;
- Knowledge of performance evaluation procedures
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
**Salary**: From Php20,000.00 per month
**Benefits**:
- Staff meals provided
- Transportation service provided
Schedule:
- Night shift
Supplemental Pay:
- 13th month salary
COVID-19 considerations:
Necessary COVID safety protocols are being closely followed when an employee works on site.
**Experience**:
- Team Leader: 3 years (required)
**Language**:
- English (required)
**Call Center Team Leader**
We are looking for a competent Call Center Team Leader to help organize and direct the teams in our call center. We provide virtual assistants as well as customer service representatives to companies in the US.
**Responsibilities**
- Work in campaign to gain understanding of the campaign’s process
- Act as a Team Leader to oversee the performance of the team
- Answer questions from the team and provide guidance and feedback
- Devise ways to optimize procedures and keep team motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Ensure adherence to policies for attendance, established procedures, etc.
- Keep upper management informed on issues and problems
**Skills**
- Proven experience as call center leader or similar supervisory position
- Call Center experience is essential
- Proficient in English;
- Knowledge of performance evaluation procedures
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
**Salary**: From Php20,000.00 per month
**Benefits**:
- Staff meals provided
- Transportation service provided
Schedule:
- Night shift
Supplemental Pay:
- 13th month salary
COVID-19 considerations:
Necessary COVID safety protocols are being closely followed when an employee works on site.
**Experience**:
- Team Leader: 3 years (required)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
8
Team Leader, Customer Service Support
Makati, National Capital Region
Grundfos Holding A/S
Posted today
Job Viewed
Job Description
**Purpose of the Job**
**Why Grundfos?**
- Global values-driven organization
- Great team culture and positive work environment
- Wide range of employee benefits
- Access to extensive internal training with global career development opportunities
**Responsibilities**:
- Coordinate and schedule service operations (using Service Management System).
- Liaise and build trust with customers, service staff, and contractors (Authorized Service Partners) regarding any scope of on-site work, including Health &Safety aspects.
- Organize travels and site visits.
- Handle customer requests (phone calls, orders, etc.) and prepare simple quotations
- Enter credit memos, returns, and warrant credits
- Coordinate return of defective material from customers, distributors, and service centers,
Assist in implementing plans, policies, and projects
- Support in follow-ups and coordination with customers, where required, for ongoing repairs & maintenance. Assist in service training for customers.
- Liaise with other Sections in consultation with the LM on all aspects of repair and ensure a high level of coordination. Assist in providing technical support to sales
**Skills and Experience Required**:
- Associate degree or equivalent work experience
- Most likely to have at least 5 years of relevant work experience before entering level besides formal education
- Industry, market, and business environment
- Experience driving well-defined processes within the service environment
- Ability to lead minor processes or projects
- Ability to lead a well-defined business process within the service environment
- Preference will be given to an individual with experience in handling repairs of pumps, hydraulics, motor controls, or rotating equipment (engine, fans, conveyors).
- Intermediate written and spoken English skills
- Accurate assembly and completion of pump tests
- Familiarity or experience with SAP System is an advantage
**More Information**
**We look forward to hearing from you.**
**_Please note that we will only prioritize local citizens/permanent residency visa holders of the country._**
- Grundfos is an Equal Opportunity Employer._
**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.
**Why Grundfos?**
- Global values-driven organization
- Great team culture and positive work environment
- Wide range of employee benefits
- Access to extensive internal training with global career development opportunities
**Responsibilities**:
- Coordinate and schedule service operations (using Service Management System).
- Liaise and build trust with customers, service staff, and contractors (Authorized Service Partners) regarding any scope of on-site work, including Health &Safety aspects.
- Organize travels and site visits.
- Handle customer requests (phone calls, orders, etc.) and prepare simple quotations
- Enter credit memos, returns, and warrant credits
- Coordinate return of defective material from customers, distributors, and service centers,
Assist in implementing plans, policies, and projects
- Support in follow-ups and coordination with customers, where required, for ongoing repairs & maintenance. Assist in service training for customers.
- Liaise with other Sections in consultation with the LM on all aspects of repair and ensure a high level of coordination. Assist in providing technical support to sales
**Skills and Experience Required**:
- Associate degree or equivalent work experience
- Most likely to have at least 5 years of relevant work experience before entering level besides formal education
- Industry, market, and business environment
- Experience driving well-defined processes within the service environment
- Ability to lead minor processes or projects
- Ability to lead a well-defined business process within the service environment
- Preference will be given to an individual with experience in handling repairs of pumps, hydraulics, motor controls, or rotating equipment (engine, fans, conveyors).
- Intermediate written and spoken English skills
- Accurate assembly and completion of pump tests
- Familiarity or experience with SAP System is an advantage
**More Information**
**We look forward to hearing from you.**
**_Please note that we will only prioritize local citizens/permanent residency visa holders of the country._**
- Grundfos is an Equal Opportunity Employer._
**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.
This advertiser has chosen not to accept applicants from your region.
9