588 Support Engineer jobs in the Philippines
Support Engineer
Posted 22 days ago
Job Viewed
Job Description
About the Role
A fast-growing tech company is seeking a proactive and technically skilled Support Engineer to join its Customer Support team. This is a client-facing role where you will provide first- and second-tier technical support, troubleshoot issues across various platforms, and work closely with internal teams to ensure customers receive world-class service.
If you enjoy solving complex problems, thrive in fast-paced environments, and have excellent communication skills, we’d love to hear from you.
Key ResponsibilitiesProvide first and second-line technical support to customers via email, chat, and video calls.
Troubleshoot and resolve technical issues related to Windows environments, networking, SQL queries, and hardware setups (e.g., switches, cameras).
Maintain clear, professional, and polite communication in fluent English (spoken and written).
Collaborate with internal teams to escalate and resolve complex cases.
Analyze and think creatively to solve edge-case or duplicate issues efficiently.
Document solutions and maintain internal knowledge bases.
Work independently while contributing actively as a team player.
RequirementsRequirementsFluent in English with strong written and verbal communication skills.
Availability to work during US business hours (EST or PST).
Previous customer-facing experience, preferably in technical support or IT.
Strong technical knowledge in:
Windows OS and systems administration
Networking concepts (IP, switches, DNS, firewalls)
SQL queries and basic database troubleshooting
A natural problem-solver with a strong analytical mindset.
Friendly, patient, and professional personality with a passion for helping customers.
Experience with support ticketing systems is a plus.
BenefitsWhy Join Us?Be part of an innovative company at the forefront of technology.
Work with a passionate, global team that values collaboration and growth.
Ready to join? Apply now and help deliver a world-class customer experience.
Support Engineer
Posted 541 days ago
Job Viewed
Job Description
Technical Support Engineer
Posted 7 days ago
Job Viewed
Job Description
br>We are looking for versatile and solutions-driven TECHNICAL SUPPORT ENGINEERS to join our growing workforce!
If you are a Licensed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician, who has analytical skills to troubleshoot and provide technical solutions, and a heart for customer service at the same time, YOU BELONG TO US!
The Technical Support Engineers are responsible for diagnosing, troubleshooting, and resolving wifi configuration and system issues on solar energy inverters. They combine deep technical expertise with strong communication skills to support internal teams and external clients. Their day-to-day tasks involve answering hotline calls, responding to tickets, escalating complex issues, documenting solutions, and continuously improving support processes.
JAV Resource Corporation is a fast-growing Business Process Outsourcing (BPO) Company, with robust clientele in Australia offering affordable and quality energy solutions to Australian businesses and residents seeking clean energy supply in a cost-effective way. We aim to provide back office support to our valued clients, ranging from Administrative tasks, Technical Support, Accounting and Financial Services, Property Management, Digital Marketing and Customer Service. We are every business’ partner to achieving their market targets and business goals. < r>
What we Offer?
• A competitive package depending on meeting the qualification requirements stipulated above < r>• ull-time, permanent employment < r>• A ove standard leave credits upon regularization < r>• P id trainings related to the job < r>• T ols necessary in the delivery of output will be company-provided < r>• A niversary increase < r>• P rformance incentives < r>• H liday and overtime payment if incurred < r>• O fice-based, rotational schedule (6am to 3pm and 7am to 4pm), 5 days a week work schedule < r>
Please note that this is a FULL TIME, ON-SITE OFFICE JOB
Should you be interested to grow your career in the BPO industry, send us your comprehensive curriculum vitae and our Human Resource Professional will connect with you for the schedule and details of the screening process.
Pay: Php20,000.00 - Php25,000.00 per month (starting rate, depending on meeting the qualification requirements)
Benefits:
• A ditional leave < r>• C mpany Christmas gift < r>• C mpany events < r>• O portunities for promotion < r>• P id training < r>• P y raise < r>• P omotion to permanent employee < r>
Schedule:
• 8 hour shift < r>• D y shift < r>
Supplemental Pay:
• 1 th month salary < r>• A niversary bonus < r>• H liday Pay < r>• O ertime pay < r>• P rformance incentive < r>• Y arly bonus < r>
License/Certification:
• L censed Electrical Engineer, Master Electrician, Licensed Electronics Engineer, Electronics Technician (Preferred) < r>
Requirements
• L censed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician < r>• K owledge in solar panels, batteries and inverters is a deal breaker < r>• H s prowess in English communication, oral and written < r>• C n confidently speak with all types and levels of people < r>• H s active listening skills < r>• A le to multi-task - maneuver computer from one application to another while talking to the customer over call < r>• P ssionate about providing customer service < r>• A aptable, organized, patient and empathetic < r>• C mfortable working with a team of Engineers, collaborative and dynamic
Technical Support Engineer
Posted 20 days ago
Job Viewed
Job Description
At least 1 year experience related to technical support br>Knowledgeable in using Total Station, GNSS and other surveying equipment's
Ability to relate well to others in a professional and courteous manner.
Must be a team player
Self-motivating and proactive
Fresh graduates are welcome to apply
Willing to travel
Willing to assign in Greenhills, San Juan City, Metro Manila
Technical Support Engineer
Posted today
Job Viewed
Job Description
**Position Title:** Technical Support Engineer
**About Advanced Energy**
Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.
**Responsibilities:**
+ Serve Americas and Europe customers at Call Center via phone, email or online chat for all Advanced Energy products, including technical or selling related query
+ Identify & record all inquiries clearly, and response on time accordingly
+ Provide technical documents and related information to customers
+ Recognize customer real needs and promote product & peripheral solution to most fit for customers requirement
+ Recommend our products cross to competitors, collect application/commercial information, track & follow up on selling potential
+ Support online remote/field trouble shooting for end customer
**Qualifications** :
+ BS Electrical or Electronics and Communications Engineering graduate
+ 3 years or above electronic product design or related tech-support/customer service experience
+ AC/DC or DC/DC power supply, photonics, PCM, ESD, ESVM or other related experience preferred
+ Overcome difficulty to accomplish work independently
+ Good interpersonal communication capability
+ Power design & application ability
+ Good customer service consciousness
+ Good written & oral expression skill
+ Good elaborative faculty, especially for trouble shooting & critical issue
+ Proficient computer skill, like MS Word, Excel, PPT etc；
+ Good sense on teamwork, positive working attitude & sense of responsibility
+ Good English communication skills
+ Able to work for afternoon and night shift
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.
**Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.**
**We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.**
Help Desk Representative
Posted 7 days ago
Job Viewed
Job Description
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Support Engineer Analyst
Posted 27 days ago
Job Viewed
Job Description
Job Description
**What is the Job all about?**
The Grundfos IS Support Engineer is responsible for providing a positive and professional customer service experience for the 1st line support and resolution of computer incidents and service requests.
Through the use of documented Global IS processes including incident management, service request management, problem management, and change management, the IS Support Engineer provides best in class, support solutions to ensure consistency and reliability of support services.
**Your main responsibilities:**
The major tasks for the Support Engineer include but are not limited to the following:
+ Interact with Grundfos computer users with a professional, positive customer service attitude
+ Support all IS Solutions documented in the Global IS Service Catalog
+ Accurate and timely recording of all incidents, service requests, and requests for standard changes
+ First line support, troubleshooting, and resolution of all incidents, service requests, and requests for standard changes
+ Provide information and assist in creation of knowledgebase articles for use by all IS Support personnel and end users
+ When required, assist in root cause analysis of documented problems
+ Recommend changes to procedures within the IS Service Desk to improve service delivery
**Your background:**
+ You have at least 2 years' experience from a similar position
+ Information Technology, Computer Science, Computer Engineering Degree or equivalent work experience
+ The following IT Certifications are a definite advantage: CompTIA A+; CompTIA Network+; Microsoft Certifications, (e.g. MTA/MOS/MCSE); ITIL certifications
+ Experience in a Service Desk/Helpdesk/Call Center environment is a plus
+ Experience with ServiceNow ticketing tool, mobile devices, Android, Windows, and iOS operating systems a plus
+ Demonstrated experience with MS Office 365 Products (Word, Excel, PowerPoint, SharePoint) and MS Operating systems (Win7/8/10)
+ Familiarity with support of SAP applications a plus
+ Knowledge within ITIL will be an advantage
+ The right candidate demonstrates accountability, collaboration, customer centricity, service-mindedness, and good communication skills.
+ A high degree of self-motivational and self-dependence is a must
**What's in it for you?**
Whether it's developing skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.
+ Development opportunities in an international environment
+ People- and value-focused organization culture
+ Social-, team and sport events
+ Training opportunities
**Do you want to learn more?**
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".
To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.
**We look forward to hearing from you.**
Information at a Glance
**Job Details**
Workplace: Hybrid (office and home-working)
Job Location: Pasig City, National Capital Region, Philippines
Contract Type: Full-Time
Employment Type: Regular
Be The First To Know
About the latest Support engineer Jobs in Philippines !
IT Support Engineer
Posted 10 days ago
Job Viewed
Job Description
The IT Support Engineer is a key member of the team responsible for ensuring the smooth operation of IT systems, networks, telephony, and data-related services. This role provides technical support to both internal staff and clients, resolving issues efficiently while delivering excellent customer service. The IT Support Engineer will leverage ticketing platforms and monitoring dashboards to manage requests, track progress, and ensure timely resolution. They will collaborate with teammates to expand their technical knowledge, share best practices, and contribute to a culture of continuous learning.
The ideal candidate will strive to resolve issues quickly, escalate when necessary, and proactively seek training opportunities to strengthen technical expertise. They will also contribute to knowledge sharing by facilitating one-on-one or group training sessions when they identify common challenges or solutions.
Essential Knowledge, Skills, and CompetenciesTo successfully perform in this role, an individual must consistently demonstrate the following:
Purpose Driven
Ability to diagnose issues based on gathered information from clients.
Communicate attentively and patiently with clients and peers.
Build strong, trust-based relationships with staff, customers, and vendor partners.
Personalized Support
Develop an in-depth understanding of client infrastructure, processes, and communication styles.
Keep users informed of progress, updates, and resolutions in alignment with SLA standards.
Maintain accurate documentation in client systems according to established procedures.
Tenacious Execution
Respect time by efficiently troubleshooting and escalating issues when needed.
Self-motivated and capable of prioritizing multiple issues at once.
Actively pursue professional development through training and knowledge sharing.
Thrive in a fast-paced, deadline-driven environment with a solutions-oriented mindset.
Embrace challenges and view setbacks as opportunities for growth.
RequirementsRequirementsThe IT Support Engineer is expected to diagnose and resolve issues across a wide range of technologies, including:
Familiarity with network architecture, protocols, and standards.
Knowledge of LAN/WAN environments.
Understanding of network security protocols and procedures.
Experience with VoIP solutions, SIP hosting, and trunking (Adtran, EdgeMarc, Netsapiens) is a plus.
Troubleshooting of hardware, software, operating systems, and end-user devices.
BenefitsBenefitsPaid Leaves & Birthday Off: Take time when you need it, and convert unused leave into cash! Plus, enjoy an extra day off on your birthday.
Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
Performance-Based Salary Increase: Enjoy a raise after regularization
Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.
Employee Recognition: Be rewarded for your hard work with incentives and recognition.
Engaging Team Activities: Join in on Family Days, Summer Splash, and other fun events that strengthen the iReply community.aptos
Open for Full-Time and Part-Time opportunity
Technical Support Engineer (TSE)
Posted 24 days ago
Job Viewed
Job Description
Work Setup: On-site br>
The TSE will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives.
Key Responsibilities:
- Troubleshoot software, hardware, and connectivity issues with minimal supervision
- esolve tickets escalated by the Service Desk within SLA timelines
- Provide guidance to end-users on systems, applications, and updates
- Ensure audit-ready documentation aligned with ITIL processes
- Collaborate with internal teams and external vendors for issue resolution
- Utilize ticketing and endpoint management tools effectively
- Support IT governance, data privacy, and compliance efforts
- Coordinate compliance with documentation and approval protocols
- Qualifications:
- Graduate of Information Technology, Computer Engineering, or any related technical course
- At least 6 months of relevant work experience in IT support or a similar role
Key Skills:
- Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
- Familiarity with ITSM and endpoint management systems such as OSTicket, Freshservice, Jira, ServiceNow, SOTI, and ManageEngine
- Strong communication, problem-solving, and customer service skills
Think you're the right fit? Apply now and be part of a company that delivers service with a heart for over 75 years!