2,756 Support Engineer jobs in the Philippines

The Help Desk Support is responsible for handling and coordinating all service requests related to office facilities, administrative support, and general inquiries. The role requires excellent communication, organization, and customer service skills to ensure smooth day-to-day operations and efficient service delivery within the organization.

Qualifications:

• Bachelor's degree in Tourism, Hospitality Management, or any related field.
• Prior experience in facilities management, property management, hospitality, or a related field.
• Effective verbal and written communication skills.
• Ability to interact professionally with clients, staff, and vendors.
• Strong organizational and multitasking skills; able to manage conflicting priorities.
• Customer-oriented with a proactive and professional approach to service.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Knowledgeable in proper email etiquette.

Key Duties and Responsibilities:

• Manage and monitor requests from various departments through the ticketing system, including:
• a. Room reservationsb. Requests for set-up (projector, AV, sound system, etc.)c. Pedestal, room, or cabinet key requestsd. Other office-related service requests
• Process the printing of workstation nameplates for new, transferring, or existing employees.
• Handle and process access requests for office areas or systems.
• Endorse all messenger and shipping requests to the appropriate departments.
• Manage the release and monitoring of office and medical supplies.
• Coordinate with vendors, facilities staff, and internal departments to ensure timely resolution of requests.
• Maintain accurate records of requests and ensure proper documentation for all transactions.

Job Type: Full-time

Work Location: In person

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• Fixed weekend off
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

Pay: Php695.00 per day

Benefits:

• Life insurance

Work Location: In person

• Provide technical support to the security solutions for our customers.
• Resolving tickets under security solutions such as, but not limited to, firewalls, UTM, email security, web security, cloud security, network access control, endpoint security.
• Responsible for creating and presenting technical documentations to the customers such as, but not limited to, Incident Report, Root Cause Analysis, Method of Procedure
• Handle the following principals such as, but not limited to: Trend Micro, Checkpoint

Qualifications

• Candidates must possess a Bachelor's/College Degree in ECE, Computer Engineering, Computer Science, IT or equivalent.
• Candidates must have at least a 1-year experience deploying, administering, or troubleshooting security solutions.
• Checkpoint Certified Security Administrator or Trend Micro Apex One Certification is an advantage.
• Must have working knowledge of security solutions from Trend Micro, Checkpoint or equivalent brand.

Responsibilities:

• Serves as first point of contact with customers regarding their machine issues after installation.
• Provides prompt and accurate feedback to customers.
• Provides initial diagnoses, analyses, and troubleshoots machine issues.
• Asks customers targeted questions to quickly understand the root of the problem.
• Guides customers through a series of actions by phone, email or other communication channels until issue is addressed or solved.
• Coordinates, escalates, monitors, and follows up unresolved or open issues to/with appropriate colleagues locally and in the head office.
• Ensures all issues and communications with customers are properly logged and updated in the internal CRM system.
• Follows up with customers to ensure that their machines are fully functional after troubleshooting.
• Provides technical support to Service Engineers during installation, service visits and trainings.
• Prepares and submits accurate and timely reports.
• Documents technical knowledge, including findings, analyses, solutions, recommendations, and learnings in the form of notes and manuals.
• Performs other tasks that may be assigned from time to time.

Qualifications:

· Good understanding of technology products

· Familiarity with remote desktop applications

· Excellent problem-solving skills

· Superb communication skills, both written and verbal

· Self-motivation and positive disposition

· Confidence and composure in handling multiple tasks and customer issues at one time

· Applicants must be willing to work in Bajada, Davao City

Education and Experience:

· BS degree in Electrical or Electronics Engineering or relevant field, preferably with PRC license;

· Proven work experience as a Technical Service Coordinator or similar role; and

· Has call center experience as Customer/Technical Support.

Interested candidates with suitable qualifications and relevant experience are encouraged to email their current/updated resumes, transcript of records, relevant certifications or licenses, as well as with other pertinent documents, and kindly indicate in the subject line the preferred position title applied at:

HGG PROFILING SPECIALISTS PHILIPPINES, INC. is a subsidiary of HGG Profiling Equipment B.V. based in the Netherlands. It has been in the business for more than 30 years and is the first to design and develop a special high-precision mobile CNC (Computerized Numerical Control) pipe cutting machines. After several innovative solutions, HGG Profiling Equipment has grown to a leading company in the market of pipe cutting.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

Responsibilities:

• Serves as first point of contact with customers regarding their machine issues after installation.
• Provides prompt and accurate feedback to customers.
• Provides initial diagnoses, analyses, and troubleshoots machine issues.
• Asks customers targeted questions to quickly understand the root of the problem.
• Guides customers through a series of actions by phone, email or other communication channels until issue is addressed or solved.
• Coordinates, escalates, monitors, and follows up unresolved or open issues to/with appropriate colleagues locally and in the head office.
• Ensures all issues and communications with customers are properly logged and updated in the internal CRM system.
• Follows up with customers to ensure that their machines are fully functional after troubleshooting.
• Provides technical support to Service Engineers during installation, service visits and trainings.
• Prepares and submits accurate and timely reports.
• Documents technical knowledge, including findings, analyses, solutions, recommendations, and learnings in the form of notes and manuals.
• Performs other tasks that may be assigned from time to time.

Qualifications:

·    Good understanding of technology products

·    Familiarity with remote desktop applications

·    Excellent problem-solving skills

·    Superb communication skills, both written and verbal

·    Self-motivation and positive disposition

·    Confidence and composure in handling multiple tasks and customer issues at one time

·    Applicants must be willing to work in Bajada, Davao City

Education and Experience:

·    BS degree in Electrical or Electronics Engineering or relevant field, preferably with PRC license;

·    Proven work experience as a Technical Service Coordinator or similar role; and

·    Has call center experience as Customer/Technical Support.

Interested candidates with suitable qualifications and relevant experience are encouraged to email their current/updated resumes, transcript of records, relevant certifications or licenses, as well as with other pertinent documents, and kindly indicate in the subject line the preferred position title applied at:

HGG PROFILING SPECIALISTS PHILIPPINES, a subsidiary of HGG Profiling Equipment B.V. based in the Netherlands. It has been in the business for more than 30 years and is the first to design and develop a special high-precision mobile CNC (Computerized Numerical Control) pipe cutting machines. After several innovative solutions, HGG Profiling Equipment has grown to a leading company in the market of pipe cutting.

Company Description

Starburst, founded by the inventors of OS Trino, provides a full-featured open data lakehouse platform powered by the #1 SQL analytics engine. Our end-to-end analytics platform allows teams to discover, organize, consume, and share data efficiently for both cloud and on-premises workloads. With clients such as Apache Corporation, Comcast, Doordash, DBS Bank, and VMware, Starburst supports scalable analytics while helping companies lower infrastructure costs and avoid vendor lock-in. We believe in providing modern solutions to alleviate data silo problems, aiming to help businesses make better decisions through scalable, fast analytics on all their data.

Role Description

This is a full-time on-site role for a Customer Support Engineer based in Metro Manila. The Customer Support Engineer will be responsible for providing exceptional customer support, troubleshooting issues, delivering technical support, and performing field service tasks as needed. This role requires excellent communication skills to interact effectively with clients, addressing their needs and resolving technical problems swiftly.

Qualifications

• Skills in Customer Support and Technical Support
• Proficiency in Troubleshooting and Field Service
• Strong Communication skills for client interaction
• Ability to work independently and as part of a team
• Relevant experience in the IT or software industry is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field preferred

1. Incident Management & Resolution

2. Handle and resolve escalated incidents from L1 support.

3. Support the Support team in troubleshooting and resolving production issues.
4. Analyze incidents, recommend corrective actions, and ensure timely resolution.
5. Implement necessary code or configuration changes to fix incidents.

6. Conduct unit testing and document changes before deployment into production.

7. SLA Compliance & Performance Optimization

8. Ensure adherence to SLAs and maintain high-quality support standards.

9. Improve key performance indicators (KPIs) to enhance team efficiency.
10. Ensure compliance with company standards, security policies, and industry best practices.

11. Contribute to defining maintenance procedures and development guidelines.

12. Continuous Improvement

13. Assist in production and provide technical consultation.

14. Validate deliverables and deployment procedures.
15. Provide technical training and knowledge transfer sessions to the new team members.

16. Conduct regression testing and network performance enhancements.

17. On-Call Support & Emergency Handling

18. Participate in on-call duty as per the schedule.

19. Respond to urgent incidents and provide resolution outside working hours.

Key Requirements

Technical Skills:

• Strong knowledge of PL/SQL, C, Oracle Database.
• Experience in incident management and troubleshooting critical production issues.
• Hands-on expertise in payment domain systems and transaction processing.
• Functional knowledge of Acquiring, Switch, and Issuing domains is a plus, with expertise in at least one being highly desirable.
• Familiarity with IT infrastructure, networking, and system monitoring tools.

Soft Skills:

• Results-driven mindset with a focus on delivery.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills to collaborate across teams.
• Ability to work in high-pressure situations and provide clarity in critical scenarios.

Job Types: Full-time, Permanent

Pay: Php50, Php70,000.00 per month

Work Location: Remote

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Overview:

Broadridge is seeking a proactive and skilled Technical Support Engineer to join our Global FIX Support team. This role involves supporting multiple products, collaborating with a global team that operates 24x7, and effectively engaging with internal stakeholders and external clients.

Key Responsibilities:

• Provide high-level support for multiple Broadridge Trading and Connectivity Services products.
• Handle internal and external customer inquiries via email and phone.
• Offer technical feedback to R&D for product improvement.
• Maintain and update technical documentation.
• Conduct diagnostic tests to quickly identify and resolve issues.
• Collaborate with cross-functional teams to meet customer needs efficiently.
• Prioritize and escalate critical issues while ensuring quality service.

Minimum Qualifications:

• Experience: New graduate to 2 Years working experience
• Technical Skills: Proficiency in JAVA is a must. Basic knowledge of Linux/Unix environments are advantageous.
• Industry Experience: Familiarity with financial trading support and a general understanding of the financial industry.
• Communication: Excellent English communication skills, both written and verbal.
• Problem-Solving: Strong critical thinking and analytical skills, with experience in managing multiple issues.
• Education: Bachelor's degree in Computer Science, Engineering, or a related field.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.