573 Support Coordinator jobs in the Philippines

The Home Based Sales Support Coordinator that will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

**Summary**

Responsible for the coordination and management of all project logistics from the point an order is entered into our system to client delivery. They provide critical support to their Sales Teams by understanding each project’s key deliverables, working with vendors to oversee order production, and assisting with complex or special projects.
- Is a highly skilled communicator
- Is comfortable working in a deadline centric role
- Possesses strong multi-tasking and prioritization skill sets
- Accurate with detailing information
- A proven history of being adapt when the unexpected happens
- Execute tasks and listen to guidance
- Is very intuitive with computers and is comfortable learning various software
- Enjoys the idea of a jack of all trades position. Your tasks will be highly varied

**Role Details**
- Industry: Promotional
- Work Shift: Varied USA time zone hours, primarily will be either PST, CST or EST dependent on assigned sales team
- Work Days: Monday through Friday
- Written and spoken English skill: Very Proficient
- Salary: 23-27k PHP / Month

**Daily Responsibilities**
- Effectively prioritizing multiple projects with varying levels of urgency and timelines in a high-volume, interrupt-driven environment
- Understanding in-depth order lifecycle and logistics, including production timelines, profit margins and freight costs
- Managing project specifics which may incorporate complex documentation, detailed design direction, and logístical details in order to ensure all projects are delivered on time and have met or exceeded client expectations
- Proactive and resourceful problem solving through thorough understanding of processes and utilization of available resources
- Representing sales teams in supplier meetings, seeking out account and project-relevant merchandise and learning about product case studies
- Providing exceptional service as the liaison between internal departments and external vendors
- Generating quotes from pre-selected vendors
- Resolving invoicing and billing issues as needed
- Other duties as assigned

**Job Requirements**
- Bachelor's degree in marketing, communications, business or related field, or equivalent combination of experience and education
- Excellent oral, written and interpersonal communication skills
- Detail oriented, strong organizational skills and the ability to deliver under deadlines with a high level of accuracy
- Strong work ethic that supports working independently, under mínimal supervision as well as the ability to work effectively in a collaborative team environment with a dynamic range of people
- Ability to handle sensitive situations with tact and well-reasoned judgment
- Proven ability to provide outstanding client service
- Curious, flexible and good humored with a positive “can do” attitude
- Ability to effectively provide, receive and respond positively to constructive feedback
- Preferred: 2+ years of promotional products experience

**About DCX**

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

This position has primary responsibilities for providing hands-on troubleshooting, feature explanation, and best practice guidance for our product. The work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.
A successful Customer Support Advocate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.
Responsibilities:
+ Provide support to customers via phone, email and chat
+ Respond to customer inquiries and alerts in a timely and professional manners in accordance with the agreed SLAs
+ Diagnose, address and resolve technical issues efficiently and accurately
+ Escalate complex issues to higher-level support
+ Keep up to date with ever-changing technologies including adapting quickly to process changes
+ Participate in training sessions to enhance technical skills and knowledge
+ Knowledge-sharing sessions with the team and assist in training new team members
+ Gain a deep understanding of the client's products and services
+ Respond promptly to customer service inquiries or questions to ensure satisfaction.
+ Collaborate with and support team members when assistance is needed.
+ Take on additional tasks or responsibilities when required to meet team objectives.
Qualifications
+ Bachelor's/College Degree in any field
+ At least 2 years of technical support experience: Primarily supporting customers via email and chat
+ Has general knowledge of how web-based and mobile apps work.
+ Has general knowledge and experience of SaaS Products - Software as a Service
+ Passionate in creating exceptional customer experiences and can use challenging situations as an opportunity to exceed customer expectations.
+ Ability to thrive in a dynamic and evolving environment
+ Metrics-driven and proven ability to handle a high volume of customer interactions.
+ Strong conflict resolution skills and even temperament in challenging situations.
+ Ability to properly understand and convey tone via written communications.
+ Creative problem-solving skills.
+ Impeccable judgment - the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations Loads of empathy - you genuinely care!
+ Proactive attitude and ability to work with limited supervision.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

The primary focus of the role is to ensure our scholars and university clients have the best possible experience using Interfolio products and services. You will answer all questions related to Interfolio, educating and empowering customers to become better Interfolio users. As a member of our support team, you proactively look for solutions to problems and propose improvements if something could work better. You're an ambassador for all internal departments, helping them be successful in their roles while driving product change.
A big part of your day is going to be spent taking action on support tickets and calls, planning new outreach efforts, or putting out fires behind the scenes. Our users expect extremely high quality support and we strive to provide that in every interaction we have. We need someone with the ability to treat each issue with dedication, professionalism and fervor.
Responsibilities
+ Triage and resolve support cases across all our products from University administrators, faculty, and staff
+ Coordinate and manage product escalations with stakeholders in Engineering, Sales, and Professional Services
+ Deliver periodic virtual trainings to University clients
+ Be a leader on the support team and act as mentor for newer team members
+ Develop a deep understanding of Interfolio's suite of products; help create best practices for customer success (e.g. toolkits; prioritized enhancements, etc.)
+ Escalation ownership for complex cases routed from Support
Requirements
+ 1-5 years experience working in customer support helpdesk or similar role for a Software-as-a-Service (SaaS) platform
+ Excellent organization, project management, time management, and communication skills
+ Demonstrated ability to troubleshoot and diagnose customer issues
+ Experience providing technical and/or training support for technology
+ Salesforce, Zendesk, JIRA, Slack or similar CRM experience
+ Experience testing and reporting software bugs to engineering
+ Demonstrated ability to cultivate strong relationships with external parties
+ Tenacious and entrepreneurial approach to working through product, process, and client challenges
+ Possess a strong interest in higher education, startups, and/or SaaS technology
+ Bachelor's degree in any course
+ Exceptional communication and presentation skills (both written and verbal)
About You / Ideal Candidate Qualities
+ You're smart. You're a problem-solver who doesn't shy away from puzzles that require extra research. You're able to not only answer a user's direct question, but also understand where they're coming from and what questions they're likely to have next. You can think critically and creatively about situations you're presented with to ensure our users receive high-quality support across the board. You like to experiment, test, build, and tinker on your own to learn more.
+ You're skilled. You write and speak well. You have the demonstrated ability to convey empathy, compassion, patience, and urgency in both written and verbal form. You take pride in the quality of your writing and are well-versed in phone etiquette with experience carrying on professional conversations.
+ You're tech-savvy. You're familiar with technology based applications. You're familiar with different operating systems across various platforms: Windows, Mac, tablets, and phones! You're can easily understand and learn a new interface or process.
+ You're team-oriented. You're comfortable working in groups and happy to put ego aside when searching for the best ideas. Our team is a combination of introverts, extroverts, right brains, and left brains all working hard to deliver products that scholars love to use. You enjoy working on small, agile teams and thinking creatively to find solutions
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

This is a remote position.

**About the Client**:
They make learning support accessible and convenient so that tutoring can be booked at a time that suits each child’s schedule. Learning sessions take place
**live and online **via our learning platform, which means students can log in from the comfort of home and work with their expert tutor without interrupting the family schedule.

All of their content is mapped to the
**Australian National Curriculum **and is based on the unique learning needs of each individual. In this way, Cluey programs cover the topics each student is learning in class and specifically address each child’s challenges.
**All sessions are recorded and can be re-watched** for future reference, and parents can see what their child has learned.

Thanks to the online nature of our approach, they’re able to source, train and quality check the best tutors from around Australia and make them available to any student, regardless of whether they live on a farm, in a big city, or in a small town between Milly Milly and Murgoo.

**Job Summary**:
Session Technical Support Officers are energetic team members who successfully
**manage and resolve **customer and tutor technical issues that arise while using the Cluey Learning platform.

Session Technical Support Officer will also focus on driving a
**self-service customer and tutor experience,** resolving the source of the queries and bugs with product and technology teams. The role is expected to be
**proactive in resolving risks **before they become issues. In this role, you will also be expected to provide
**general customer and tutor support **and continually look for ways to improve outcomes for customers and tutors.

**Responsibilities**:

- **Support **new and existing students and tutors to successfully start and complete tutoring sessions.
- Use **decision trees for diagnosing, resolving, and documenting** common hardware and software issues.
- Ensure notes and follow-ups related to customer and tutor inquiries are managed per process and recorded in Salesforce in a timely, accurate, and professional manner.
- Actively suggest improvements to streamline and automate workflows.
- **Educate **tutors and customers on the benefits of self-service interactions.
- Contribute to the maintenance of session support knowledge base articles, FAQs, and chat canned responses.

**Requirements**:

- Experience working with and supporting various operating systems for _Android, iOS, Windows, and Linux._
- Experience working with and supporting various browsers such as_ Chrome, Firefox, Safari, and Explorer/Edge._
- Familiarity with** system firewalls, and anti-virus software** with the knowledge to address any issues preventing access to Cluey sessions.
- Familiarity with **camera/microphone access and permissions** on devices and web browsers.
- Familiarity with **remote-access software.**
- Excellent communicator, capable of explaining complex technical issues to customers quickly and easily, ensuring timely resolution of problems.
- Minimum **2 years** experience in customer service
- Minimum **2 years **experience in 1st and/or 2nd level IT support
- _Must have Fiber Optic internet with at least _**_25 Mbps_**_ bandwidth _
- _Must have a _**_backup desktop or laptop _**_with the_**_ latest OS_**

**Benefits**:
**WHAT WE OFFER**:
Above-Industry Standard Compensation Package

Premium Healthcare Coverage and Life Insurance

Fun Monthly Employee Engagement Activities

Opportunities for Learning, Personality Development, and Career Advancement

** Permanent Work from Home Opportunity**

Work Experience

4-5 years

**Responsibilities**
· Manage learner assignments on our OnPoint platform based LMS across assigned customers. This includes management of resources, systems, and processes (SOPs/work instructions):
o Create and deploy of training journey and aligned content to specific audiences while ensuring content compliance and firewalls are maintained
o Ensure employee training compliance through monitoring, reporting and communication of LMS results
o Maintain and audit training resources within the LMS for updating and expiration
o Provide compliance and regulatory reports on training to external customers and internal stakeholders
o Triage and troubleshoot system and user issues associated with talent onboarding and training
o Manage Field Manager and Project Level Dashboards and associated reporting for projects
· Design and create training programs using eLearning creation tools as needed (e.g., Storyline 360) as needed
· Remain current on trends and developments in the fields of training, performance improvement, and organizational learning, while maintaining/building contacts with training vendors/training professionals
**Qualifications:**
· Bachelor's degree and 4+ years in training and/or operations; or equivalent combination of education, training, and experience
· Experience with systems training and/or LMS management preferred
· Experience operating with customer and/or internal cross-functional teams preferred
· Strong software and computer skills, Smartsheet, and MS Office applications (Proficient in PowerPoint, Teams, Word, Excel) preferred
· Experience in the design, development, and deployment of eLearning and virtual training programs preferred (e.g., Storyline 360, HTML, etc.)
**Required knowledge, skills, and abilities:**
· Excellent interpersonal, project management, organizational and leadership skills
· Strong foundation in virtual engagement platforms (e.g. MS Teams & Zoom)
· Excellent verbal and written communication skills
· Excellent presentation/facilitation skills (virtual and live)
· Excellent problem solving and critical thinking skills
· Proactive and positive approach to providing solutions
· Ability to operate independently and to make informed decisions
· Follow direction and demonstrate a strong attention to detail
· High degree of discretion and confidentiality
· Ability to work within a matrix team environment
· Ability to establish and maintain effective working relationships with coworkers, managers, and clients
· Willing to work in a night shift
· Amenable to work in Mckinley, Taguig
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

HIRING
TECHNICAL SUPPORT br>
Salary: up to 80,000
Location: Mandaluyong
Set up: Hybrid (2 days a week onsite)
Schedule: 8AM - 5PM (M-F)

QUALIFICATIONS:

A minimum of 3-5 years’ proficiency and actual experience in Backup administration, with familiarity with enterprise backup software such as Veritas NetBackup, Azure native, Windows native, or UNIX/Linux backup/archive tools, database and application backups, LAN-free solutions, disk-based, cloud blob-based and SaaS backups < r>Storage administration, with familiarity and understanding of SAN, SAN switches, and NAS technologies, including Dell EMC, HP SAN/NAS products, Brocade SAN switches and technologies such as snapshot, clones, data replication, SAN zoning and host connectivity.
Bachelor Graduate

**Qualifications**:
4 years IT or any related course

1-2 years exposure in IT Field

Familiarity with Cloud Based Application

Experienced with IT Support(Calls)

**Responsibilities**:
Application operations support

Provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution

Providing onsite installation and other professional services as needed

Responsible for Applications, Data, Runtime, Middleware, Operating System, Virtualization, Servers, Storage, and Networking and etc.

**Salary**: Php18,000.00 - Php20,000.00 per month

**Benefits**:

- Paid training

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Work from Home: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you experienced in Cloud Applications?

**Experience**:

- Technical Support: 1 year (preferred)

**Desktop Support Engineer**

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.

**Qualifications**:

- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Ormoc City, Leyte**:

- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)

Schedule:

- 8 hour shift

**Desktop Support Engineer**

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.

**Qualifications**:

- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Gapan, Nueva Ecija**:

- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Gapan, Nueva Ecija: Reliably commute or planning to relocate before starting work (required)