3,247 Support Coordinator jobs in the Philippines

. Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv , we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure , we are scaling up to meet the demands of AI, data centers, and next-gen technology —and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact . Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership . Our leaders engage and drive with collaboration, innovation, and customer-centric thinking , setting the foundation for an action-focused culture .
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects , you'll have the opportunity to expand your expertise and grow your career .
• A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Brief Job Description:

• Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
• Provides high-quality and valuable support in all service administrative processes.
• Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness.
• Ensures that information logged in the designated databases and systems is accurate and updated.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Ensures that information needed by internal and external customers are provided accurately and on time.
• Adherence on SLAs for all SSA Transactions (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
• Timely submission of SSA Reports (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
• Improvement on Productivity and Efficiency.
• Individual Development.
  Adhoc/ Stretch Assignments

Qualifications:

• College graduate of any course
• With 1-3 years of related experience
• Previous experience within a service environment performing administrative functions.
• Previous experience on supply chain (order management, purchasing and logistics)
• Focused with strong administration, analytical and organizational skills.
• Possesses initiative and a strong sense of ownership and responsibility.
• Keen attention to details.
• Comprehensive administrative/clerical/back office experience.
• Time management skills.
• Must be able to work with minimal supervision.
• Works well with others; team player.
• Strong sense/knowledge of the service business.
• Fluent English written and verbal skills.
• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

Job Description
Join a High-Performance Culture That Drives Innovation and Excellence

At
Vertiv
, we don't just hire talent—

we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in
critical digital infrastructure
, we are scaling up to meet the demands of
AI, data centers, and next-gen technology
—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

The Service Support Coordinator (Warranty Administrator) is responsible for managing complex warranty claims from initial receipt to delivery, followed by system processing in accordance with established rules and procedures. The Warranty Administrator coordinates with internal stakeholders across EMEA, NA, LATAM, and APAC regions, identifies the issue, documents it and defines severity. Maintains a strong customer focus to ensure high satisfaction levels and timely resolution of claims.

Responsibilities

• Provide first-line support for internal and external requests via phone and email (50% of working time), logging all details into the CRM.
• End-to-end handling of warranty cases: verify warranty status, manage RMAs (40% of working time), ensure compliance with OEM and internal requirements, and issue accurate invoices.
• Coordinate with internal stakeholders (Quality, Technical Support, Shipping, Warranty) and support regional teams and distributors across EMEA, NA, LATAM, and APAC.
• Track and resolve customer support requests, escalating delays as needed, and maintain a strong customer focus to ensure high satisfaction levels and timely resolution of claims.
• Document customer-reported problems, define severity, and ensure timely follow-up on agreed actions.
• Monitor and maintain warranty claim data in Oracle Engagement Cloud and Oracle Donna, ensuring high data quality.
• Manage support requests coming by e-mail
• Audit service standards, assign incidents correctly, and provide parametric data to customers
• Generate and issue necessary reports.
• Verify warranty status
• Promote process improvements to reduce warranty claims and support business objectives.
• Foster clear communication, a positive customer experience, and effective collaboration with all levels of internal personnel.
• Deliver high-quality service to customers consistently.

Qualifications

• General knowledge of at least one of the following: CRM, Microsoft Excel, PowerPoint, Word.
• Education: Minimum high school diploma with leaving exam.
• English proficiency: minimum upper-intermediate (B2) level
• 2+ years' experience in customer relations.
• Strong ability to provide prompt, clear, and accurate information.
• Professional, adaptable, and able to prioritize according to customer needs and available resources.
• Detail-oriented, motivated, and deadline-driven
• Excellent communication and interpersonal skills with a diplomatic, customer-focused approach.
• Capable of working independently while meeting deadlines.
• Flexible to perform additional administrative duties assigned.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS:
Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES **

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example

About The Team
Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

The Support Coordinator plays a key role in ensuring smooth day-to-day support operations for the Centralized Internet Project. You will handle the scheduling of technical support teams, track service concerns, manage project documentation, and serve as the communication bridge between field teams, administrators, and vendors to keep everything running efficiently.

Hired candidates will have the following opportunities:

• Competitive salary based on relevant skills and work experience
• Learning and development opportunities
• Career development opportunities for high potential and top performing employees

QUALIFICATIONS:

• Graduate of Information Technology, Business Administration, or a related field
• With at least one (1) year of experience in technical coordination, support dispatching, or IT administration
• With strong organizational and multitasking skills
• Familiar with basic IT/network support workflows and documentation processes
• Must be willing to work at the Head Office in Bangkal, Makati City

DUTIES AND RESPONSIBILITIES:

• Coordinates and schedules field-based technical support for internet services across properties
• Acts as the first point of contact for support requests, assigning tasks and tracking resolution
• Maintains documentation, reports, and centralized calendars for support activities
• Processes billing documents, route contracts, and manage project-related files
• Communicates with internal teams, vendors, and stakeholders to ensure smooth support operations
• Ensures service uptime and SLA compliance through timely issue tracking and escalation

Job Types: Full-time, Permanent

Work Location: In person

Responsibilities

• Ensure outgoing and incoming shipments are completed on time, within budget and to the exact location.
• Preparing shipping documents (eg. Airway bills, delivery orders, packing list and commercial invoice, etc).
• Familiar with shipping incoterms and apply them accurately as required.
• Liaise with shipping companies, transport contractors and inter-department to ensure timely clearance and smooth flow of shipments.
• Responsible for procurement process and sourcing in a timely manner.
• Effectively acquire the most relevant and cost-effective deals.
• Work closely with Field Service Engineers on customer quotations and prepare purchase requisitions.
• Sourcing and managing suppliers, vendors and freight forwarders, and maintaining good business relationships.
• Coordinate with suppliers regarding parts availability, pricing, shipment status and delivery schedules.
• Work closely with customers, suppliers and HQ Admin on any revisions requested by the customer.
• Prepare and submit documents to HQ for supplier payments.
• Assist Field Service Engineers in preparing quotations when required.
• Assist in monthly reporting on service revenue performance and forecasts.

Requirements

• Must be a college graduate or have completed at least a 2-year technical course.
• At least 2 years of relevant experience in providing field technical customer service or technical support.
• Excellent organisational and time management skills.
• Meticulous and able to work independently.
• Good communication skills.
• Strong negotiation skills.
• Proficiency in MS Word and MS Excel.
• Refrigeration knowledge or background will be an added advantage.

• Facilitate clear communication between the technical support team and other departments, ensuring that all are informed about ongoing issues and resolutions.
• Exhibit a strong customer service mindset, ensuring that all interactions with users are professional, empathetic, and focused on delivering a positive experience.
• Oversee the daily operations of the technical support team, ensuring that all inquiries and issues are addressed promptly and efficiently.
• Act as a point of escalation for complex technical issues. Provide hands-on support and guidance to both customers and team members to ensure effective problem resolution.
• Maintain accurate records of support requests, resolutions, and customer feedback.

Qualifications:

- Graduate of BS Electrical Engineering

- Willing to learn and take on site coordination tasks

- Good communication and organizational skills

- Licensed or non-licensed (both welcome)

Job Type: Full-time

Work Location: In person

ROLE SUMMARY

Our client is seeking an experienced Customer Support Coordinator to join their dynamic team. In this role, you will be responsible for managing the full onboarding lifecycle for their temporary education professionals, including credentialing, background checks, documentation, and compliance with district and state requirements. The ideal candidate will have a keen eye for detail, a deep understanding of onboarding processes in the education sector, and a proactive mindset for supporting both candidates and internal teams

WORK SCHEDULE: 8:30 AM – 5:30 PM Eastern Daylight Time (8:30 PM – 5:30 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS:

• Perform the following responsibilities related to compliance and onboarding:
• Manage onboarding workflows for contractors (e.g., special education teachers, paras, social workers) from offer to start date
• Verify state licensure, credentials, and certifications for school personnel
• Coordinate and track background checks, TB tests, fingerprinting, and other pre-employment requirements
• Maintain accurate and up-to-date records in our internal systems and with client portals
• Communicate with contractors regularly to ensure timely submission of onboarding documents
• Liaise with recruiters, account managers, and school district contacts to meet onboarding deadlines
• Conduct routine audits to ensure contractor files remain compliant throughout assignments
• Keep up to date with state-specific school staffing regulations and adjust processes as needed
• Perform the following payroll support tasks:
• Ensure all contractor information (tax forms, direct deposit, rate confirmations) is complete and accurate for payroll processing
• Review weekly timesheets for completeness and accuracy and flag discrepancies for resolution
• Coordinate with the payroll team to ensure timely and accurate payment to contractors
• Serve as the primary point of contact for contractor pay-related questions
• Assist with pay rate updates, stipend tracking, and contractor time off documentation
• Help maintain compliance with wage and hour laws across multiple states
• Perform the following client management responsibilities:
• Prepare and send client contracts to school district contacts for review and signature
• Track the status of outgoing contracts and follow up to ensure timely return
• Maintain organized records of signed contracts and related documentation
• Coordinate with internal teams to ensure contract terms are accurately reflected in billing and compliance workflows
• Serve as a liaison between sales, HR and Operation teams regarding client contract status and updates

QUALIFICATIONS:

• A bachelor's degree in the related field is preferred
• Minimum 2+ years of experience in an onboarding, compliance, or credentialing role is required
• Strong knowledge of school district onboarding and credentialing requirements is preferred
• Experience onboarding temporary employees across multiple states is preferred
• Familiarity with background check processes, fingerprinting requirements, and state-specific compliance laws
• Knowledge of education compliance and credentialing regulations, including state departments of education is also preferred
• Proficiency in using applicant tracking systems (e.g., Bullhorn) and credential management tools
• Excellent organizational skills with the ability to handle multiple priorities in a fast-paced environment
• Clear written and verbal communication skills
• Detail-oriented and process-driven, with a proactive approach to problem-solving
• Ability to work independently and collaboratively across teams

What awaits you upon securing the position?

• Attractive compensation
• Assured allowances
• Leave credits
• Overtime Pay
• Night differential benefits
• Comprehensive health and life insurance
• 13th-month salary bonus
• We provide the necessary equipment

Other Details

• Full Time
• Permanent WFH set-up
• Job Type: Full-time

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Work Location: Remote

Are you a proactive communicator who thrives on helping others and keeping things organized? Join our team as a part-time Customer Service Coordinator, working from the comfort of your own home. You'll be the vital link between our customers and field representatives, managing communications and scheduling with flexibility and purpose.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and text through our CRM system.
• Schedule customer appointments for field representatives using CRM and mapping tools.
• Communicate effectively with customers across multiple channels, ensuring they are directed to the right department.
• Process orders, forms, applications, and requests accurately and efficiently.
• Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM.
• Coordinate and communicate with colleagues and field representatives regarding appointment updates, rescheduling, or cancellations.
• Provide feedback to improve the customer service process and enhance customer satisfaction.
• Ensure every customer interaction reflects professionalism and commitment to excellent service.

Service Hours:

• Saturday: 9:00 AM – 5:00 PM EST
• Sunday: 12:00 PM – 5:00 PM EST
• Weekdays (Monday to Friday): 5:00 PM – 8:00 PM EST

The above hours represent the agreed-upon service hours for this role to ensure timely customer support and coordination. Consistent availability during these times is expected to fulfill your contractual obligations related to this project. This does not constitute an employment schedule or entitlement to employee benefits.

Work From Home Requirements:

• Must have your own reliable computer or device capable of performing job duties.
• A stable, high-speed internet connection is essential to maintain smooth communication and access CRM tools.
• A quiet, distraction-free workspace to provide professional customer support.

Desired Qualifications:

• Strong communication skills and a customer-focused mindset.
• Ability to manage multiple communication channels and scheduling tools.
• Detail-oriented with excellent organizational skills.
• Comfortable working independently during scheduled hours.
• Previous experience with CRM systems is an advantage, but not required.

Job Type: Full-time

Pay: Up to Php250.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Company Christmas gift
• Flexible schedule
• Work from home

Work Location: Remote

Minimum Requirements:

• Must be a Medical Benefits Enquiries Representative for 6 months
• Must meet minimum requirements for Medical Benefits Enquiries certification as prescribed by operations management
• Applicants must be willing to work and relocate to Clark, Pampanga.
• Applicants must be a Filipino citizen or have a relevant residence status
• Bachelor's Degree in a relevant nursing and allied medicine field
• Clinical medical experience is an advantage

Key Responsibilities and Accountabilities:

• Will work with the Medical Benefits Team and will be responsible for the provision of accurate policy clarification and guidance to Emirates Group employees and their families.
• Manage emergency telephone approvals and be responsible for confirming cover based on an individual's medical history
• Respond and communicate effectively to queries from members with regard to the medical benefits policy. Ensure accuracy of all communication whether verbal or in writing whilst maintaining agreed levels of service and correct reference to policy
• Support members with updates and information related to status of claims, pre-approvals and appeals
• Undertake preliminary appeal investigations for specialist review
• Assist with data input and preliminary review of system and telephone pre-approvals system, co-ordinate appropriate information from the requestor and medical service providers to ensure a smooth process.
• Assist with data input and preliminary review of system and telephone pre-approvals system, co-ordinate appropriate information from the requestor and medical service providers to ensure a smooth process.
• Administrate eligibility documentation (pre-employment declarations, waivers to cover, case management history)
• Perform related duties may be assigned.

Key Competencies:

• Must be detail oriented with utmost focus on quality and efficiency
• Results orientation with bias for action, versatility, and adaptability.
• Willing to work in shifting schedules that includes possible graveyard shifts.
• Excellent written and communication skills
• Excellent customer service skills
• Proficiency in the MS Office Suite of Software. (Excel/Word/Power Point)
• Keen sense in providing detailed instructions to clients
• Understanding of Middle East culture is very critical
• Must be able to effectively communicate with colleagues and peers from other departments

Minimum Requirements:

• Must be a Medical Benefits Enquiries Representative for 6 months
• Must meet minimum requirements for Medical Benefits Enquiries certification as prescribed by operations management
• Applicants must be willing to work and relocate to Clark, Pampanga.
• Applicants must be a Filipino citizen or have a relevant residence status
• Bachelor's Degree in a relevant nursing and allied medicine field
• Clinical medical experience is an advantage

Key Responsibilities and Accountabilities:

• Will work with the Medical Benefits Team and will be responsible for the provision of accurate policy clarification and guidance to Emirates Group employees and their families.
• Manage emergency telephone approvals and be responsible for confirming cover based on an individual's medical history
• Respond and communicate effectively to queries from members with regard to the medical benefits policy. Ensure accuracy of all communication whether verbal or in writing whilst maintaining agreed levels of service and correct reference to policy
• Support members with updates and information related to status of claims, pre-approvals and appeals
• Undertake preliminary appeal investigations for specialist review
• Assist with data input and preliminary review of system and telephone pre-approvals system, co-ordinate appropriate information from the requestor and medical service providers to ensure a smooth process.
• Assist with data input and preliminary review of system and telephone pre-approvals system, co-ordinate appropriate information from the requestor and medical service providers to ensure a smooth process.
• Administrate eligibility documentation (pre-employment declarations, waivers to cover, case management history)
• Perform related duties may be assigned.

Key Competencies:

• Must be detail oriented with utmost focus on quality and efficiency
• Results orientation with bias for action, versatility, and adaptability.
• Willing to work in shifting schedules that includes possible graveyard shifts.
• Excellent written and communication skills
• Excellent customer service skills
• Proficiency in the MS Office Suite of Software. (Excel/Word/Power Point)
• Keen sense in providing detailed instructions to clients
• Understanding of Middle East culture is very critical
• Must be able to effectively communicate with colleagues and peers from other departments

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

• Health insurance
• Life insurance
• On-site parking
• Transportation service provided

Work Location: In person