14 Support Consultant Associate jobs in the Philippines
Project Delivery Fulfillment Analyst
Posted 1 day ago
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Job Description
**Job Family Group:**
Downstream Supply Chain
**Worker Type:**
Regular (FTC) (Fixed Term)
**Posting Start Date:**
August 26, 2025
**Business unit:**
Trading and Supply
**Experience Level:**
Early Careers
**Job Description:**
**What's the role?**
The Delivery Fulfillment Analyst will be processing all bulk fuels truck deliveries (automatic and manual) in a timely, accurate and efficient manner until status is completed and ready for invoicing, including monitoring, analyzing, investigating and clearing any errors captured in the system or connected application (CAPS). In addition, the role also supports the Customer Disputes investigation and makes necessary adjustments if needed.
**What you'll be doing:**
+ Comply with Health, Safety, Security, and Environment (HSSE) policies and guidelines set by the company.
+ Ensure timely compliance with all Mandatory Training and other Business Requirements.
+ Collaborate and work with internal and external customers in order to deliver organizational targets.
+ Support and participate in Continuous Improvement activities that aim to improve HSSE, service-, and cost- effectiveness and efficiency.
+ Ensure all truck movement transactions are recorded in GSAP without errors, incorporating all amendments and corrections before invoicing.
+ Monitor, analyze, and investigate all customer disputes/inquiries and process any necessary adjustments using required systems, i.e. SAP-CRM and GSAP.
+ Investigate all inconsistent transactions to ensure that the right quantity is invoiced to the right customer.
+ Manage day-to-day business interfaces with business partners in OTC, Finance Operations, Supply, Distribution, Retail and B2B.
+ Support all focal roles and activities that will be beneficial in meeting day to day targets/deliverables.
+ Deliver all month-end activity commitments.
+ Ensure documentation and filing is accurate, up to date and accessible.
**What we need from you**
+ Education background: Bachelor's Degree in Mathematics, Engineering or any Business related course.
+ Work experience: Preferably minimum 1-2 years of work experience in Logistics, Petroleum and Manufacturing Planning industries.
+ Technical skills: Proficient in Excel and other Microsoft Office tools. Experience with SAP is preferred.
+ Communication skills: Proficiency in the English language, both oral and written, is required.
+ Soft skills required: Attention to detail, analytical approach to problems, ability to collaborate and work in a team.
+ Work hours: willing to work flexible shifts (mid or night) and render overtime especially during month-end.
**What we offer**
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.
+ Progress as a person as we work on the energy transition together.
+ Continuously grow the transferable skills you need to get ahead.
+ Work at the forefront of technology, trends, and practices.
+ Collaborate with experienced colleagues with unique expertise.
+ Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
+ Benefit from flexible working hours, and the possibility of remote/mobile working.
+ Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world.
+ Take advantage of paid parental leave, including for non-birthing parents.
+ Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
+ Grow as you progress through diverse career opportunities in national and
+ international teams.
+ Gain access to a wide range of training and development programmes.
We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here ( .
We are committed to attracting a broader and more diverse pool of candidates. If this position doesn't feel like the perfect fit for your qualifications right now, we'd still love to hear from you. Consider creating a profile in our Talent Community ( so we can keep you in mind for future opportunities that may align with your skills.
**Shell Business Operations Manila**
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.
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**DISCLAIMER:**
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
You can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you'll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.
#PowerYourProgress
**Visit our careers site ( has a bold goal: to become one of the world's most diverse and inclusive companies, a place where everyone - from our employees to our customers, partners and suppliers - feels valued, respected, and has a strong sense of belonging.
Find out more about DE&I at Shell ( is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries.
Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people.
Learn more about our purpose and strategy ( **_If you need any assistance or support while applying for a job, please contact us at_** ** ** _"_
IT Project Delivery Manager
Posted today
Job Viewed
Job Description
With that purpose, high level responsibilities include (but are not limited to):
- Manage, review and improve our project delivery frameworks, in close coordination with PMO and our Delivery Transformation team.
- Define, establish and implement a fit for purpose end to end Enterprise Test and Quality Assurance Strategy / framework for Aurecon, fully coordinated with the key IT stakeholders. Ensure these are used across our Projects and Continuous Delivery activities to achieve structure, consistency, repeatability, and continuous process improvement in software testing.
- Manage, mentor and guide the project delivery team in Manila, currently/initially comprising of the IT Project Managers and the IT Testing team, to ensure that the initiatives are delivered as conceived, within timeline, on budget and of quality. Set team direction, manage performance, skill development, recruitment, onboarding and pastoral care.
- Build strong and effective relationships with your team and on the projects assigned. Have a clear focus on “adding value” through the services provided. Focus on bringing the global team together.
- Maintain compliance with applicable laws, regulations and corporate governance objectives. Ensure appropriate compliance reporting, issue escalation and stage-gating approvals.
Essential skills and experience
- Experience in managing delivery and testing of IT projects
- Experience on setting up and leading a test practice or portfolio including: Functional, Non-functional, Regression, UAT and Performance
- Proven ability to lead and manage a team of project managers and testers
- Experience with agile and waterfall methodologies
- Experience in test automation; testing On Premises, SAAS, PAAS & IAAS
- Comfortable with being flexible and adaptable in a changing environment
- Track record of contributing to a positive and collaborative culture
- Ability to effectively prioritize and assign work to meet deadlines
- Self-driven and capable of working independently. The person in this role will need to drive it as a service and provide a service of high quality
- Excellent stakeholder management skills with strong written and verbal communication skills and an ability to communicate complex technical information to technical and lay audiences.
- Background in working in a regional/global organization
- Experience in using different PPM tools like MSP, Service Now, et al.
- Experience preparing visually engaging artefacts/presentations to support process embedding and adoption is desired
- Disciplined approach to planning, budgeting, execution, monitoring activities against plan and financial reconciliation
- Ability to build and maintain effective relationships with key stakeholders and drive stakeholders to deliver on committed outcomes
- Proven ability to consult and facilitate discussions regarding alternative approaches and to broker consensus across stakeholder teams.
**Qualifications**:
- Strong program/project management skills
- Strong hands on software testing experience
- 5+ years in leading a team
- Prince / PMP certified (desirable)
- ITSQB certified (desirable)
- Experience in global shared services organisation desirable)
IT Project Delivery Manager
Posted today
Job Viewed
Job Description
- This role may deliver one single project or be responsible for managing multiple projects concurrently.
- Manage, review and improve our project delivery frameworks, in close coordination with PMO and our Delivery Transformation team.
- Define, establish and implement a fit for purpose end to end Enterprise Test and Quality Assurance Strategy / framework for Aurecon, fully coordinated with the key IT stakeholders. Ensure these are used across our Projects and Continuous Delivery activities to achieve structure, consistency, repeatability, and continuous process improvement in software testing.
The core purpose of the IT Project Delivery Manager role is to
oversee, lead and manage the project management and quality
assurance services provided in Manila.
Program Specialist - Project Delivery Excellence
Posted today
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Job Description
We are looking for an exceptional Project Management professional to join our APAC COE team and work for the diverse regions and team in our organization. This role will help in handling, supporting, planning and executing, and supervising a wide variety of site-level, regional and cross-regional, as well as mega-region projects.
From design to data management and from strategy to development, you need to love to get into the weeds of problems and figure out how to break down barriers, improve our organizational capabilities and build sustainable solutions. You will also be expected to think creatively, identify data trends, suggest improvements and help in the creation of efficient processes.
- Handle, support, implement, document, and supervise various regional and site level projects, across multiple teams dealing with e.g. quality and service improvements, creating and improving capabilities, data analytics, migrations, people initiatives, reporting improvements, process standardization and keeping track of plans, quality and timelines for such activities
- Estimate work efforts, define breakthroughs and handle resources accordingly, while driving adherence and compliance with deadlines on deliverables as assigned to projects
- Track progress, understand dependencies, communicate status to upper management and project partners, and facilitate and coordinate schedules for meeting either locally or across sites
- Meticulously document project plans and progress, imploring project management techniques, principles and using different software and equipment
- Proactively work to remove obstacles and enable forward momentum and progress. Manage issue partner concerns and provide support to teams balancing competing priorities.
- You will also need analytical skills to be able to solve problems that may come up during a typical work day. You will be analyzing data and making decisions that affect the project on a regular basis.
- Develop communications strategies and concepts around the projects and initiatives we need to roll out. Lead strategies and operations to ensure content is polished and submitted on time
**- Basic Qualifications -—**
- Should have been performing the current role/ level for at least 6 months
- Positive influencer and strong Uber culture advocate
- Proven track record to be organised and detailed in completion of tasks
- Been a POC for the senior leadership when it comes to reporting and/or creation of decks to represent projects
- Strong interpersonal skills and ability to influence and empower people at all levels across a broad variety of job functions
- Excellent written and verbal communication skills
- Demonstrated analytical success and the capacity for developing / understanding strategy
- Hands-on experience implementing an initiative from start to finish. Achieves project goals while handling scope, time, quality and risk. Learn from failures as well as successes.
- Ability to work with remote teams and across time zones to develop strategies and cultivate a cohesive and creative work environment
- Excellent organizational skills to juggle many tasks without losing sight of the highest priority items. Ability to stay focused under pressure, prioritizing and leading and/or supporting multiple projects simultaneously in a fast-paced environment
- Ability to understand sophisticated concepts and work across multiple functions and teams, demonstrate initiative, persistence, ability to problem solve, and passion for learning new skills.
- Flexibility and adaptability to changing shift schedules and working night hours as required.
- Prior experience in both project and portfolio management in a scaled services organisation
- COPC Certification, Six Sigma training or certification, experience in BPO Operations, BPO Quality Assurance, and BPO L&DAt Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have
Business Analyst, Project Delivery & Process Improvement (Philippines)
Posted 13 days ago
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Job Description
CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a **Business Analyst** role available.
**Only candidates located in the Philippines to apply.**
**Job summary:**
+ The role is responsible for supporting business process improvement projects as well as change requests for systems and processes; responsible for screening and analyzing business requests, and identifying, assessing the related change needs requiring system enhancements and/or process changes; responsible for gathering complete business requirements by conducting elicitation workshops and other related activities; captures, documents and develop business requirements documentation including use cases, as-is and to-be state process mapping and modeling; assists in creating proposals for improved or new operational design; conducts analysis to understand impacts of process and system changes to business; provides support to the business during the implementation process of projects from initiation to post go live; supports the creation of business cases outlining cost impacts and value drivers of proposed changes and solutions.
**Essential Functions:**
+ Handling all process change / systems enhancement requests from the business, including gathering requirements, conducting impact analysis, creating use cases, creating test cases and executing systems testing, process mapping and modelling, and other needed business requirement documentations as required.
+ Supporting the delivery of process improvement projects with process design/changes and system development components, owning the execution and completion of business analysis tasks and deliverables needed for the projects from initiation to post go live implementation stages. The responsibilities include developing the following documentation as needed on the projects: business cases, project charters, as-is and to-be process models, impact analysis, gap analysis, data analysis, business process viewpoints, business function viewpoints, business requirement documents with use cases, creating test cases and conducting systems testing. The user is also expected to support business teams by: writing system user guides, process manuals, presentation decks, and delivering trainings.
+ Provides support to business operational teams in conducting process reviews, identifying non-value adding steps, assessing areas for improvement to create lean processes, and supporting the adoption of process changes. The responsibilities include facilitating process review workshops, value stream mapping, data analysis, and process modelling.
+ Conducts interactive workshops for employees to generate process improvement ideas, identify opportunities, develops recommendations and propose solutions
+ Conducts business analytics that identifies actionable business insights; conducting data analysis to recognize trends and opportunities for operational improvements in terms of cost, quality, or efficiency.
**Qualifications:**
+ Bachelor's Degree preferably from Industrial Engineering, Computer Science, or Information Technology.
+ At least **5 years of relevant experience** in the following areas:
+ ArchiMate modeling and BPMN (Business Process Model and Notation)
+ Software Development Life Cycle (SDLC)
+ Lean Six Sigma methodologies
+ IT Business Analysis, Project Delivery, or Agile frameworks (e.g., Scrum)
+ Proficient in **AWS** , **Microsoft Office Suite** , and **Microsoft Visio**
+ Strong analytical thinking, with a collaborative mindset and excellent communication and presentation skills
**Knowledge, Skills & Abilities:**
+ Business Requirements Elicitation, Business Requirements Documentation Development, Process Mapping and Modeling, Value Stream Mapping, Stakeholder Management, Systems Testing, Data Analysis
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Travel: Less than 25% with shipboard travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. May be requested to work a different shift.
#LI-SH1
#LI-HYBRID
Client Financial Management
Posted today
Job Viewed
Job Description
- Must have at least 2 years of **ANY** Finance and Accounting related experience
- Willing to work in a Hybrid Set-Up (Eastwood City, Manila)
- Willing to work in a Night Shift
**Salary**: Php25,000.00 - Php35,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
- Night shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Eastwood City: Reliably commute or planning to relocate before starting work (required)
Technical Project Manager (Agile Delivery) - 180,000
Posted 16 days ago
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Job Description
br> Technical Project Manager (Agile Delivery)
Job Details:
Set up: Hybrid Set up, 2 days onsite
Location: Makati City
Schedule: Night Shift (M-F)
Salary: 180,000
Qualifications:
- Must have 5 years experience in Project Management
- Agile Framework such as Scaled Agile, Scrum and Kanban.
- SDLC
- IT Solutions Delivery/ Service Delivery
- Change Management and Business Readiness
- Risk Management, Conflict Resolution, and Resource Management
- PM Tools such as MS Project, SharePoint, Clarity, JIRA, Version One, Mural and Confluence.
- Nice-to-have: Banking, Finance or Payments industry experience
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Senior Analyst, Client Success Management
Posted 14 days ago
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Senior Analyst, Client Success Management
Job Description
The Voice of the Customer (VOC) Analytics division of Concentrix is expanding and is looking for talented, analytical individuals with a strong client orientation. We are a vibrant team and we welcome candidates who will help us drive growth for our clients and the VOC business.
**Key Job Functions:**
**Survey Design and Project Management**
* Develops survey instruments, leveraging established materials and custom enhancements
* Performs quality control functions, ensuring minimal/no errors
* Effectively manages projects through all phases, including initial launch
* Collaborates effectively with project team members across functions
**Client Servicing**
* Monitors and communicates status (quality, timing, budget) of survey research programs to clients and internal stakeholders through all phases
* Provides support to more senior team members on complex programs
* Contributes to best practice development and download of best practices to clients
Location:
PHL Makati City - Glorietta
Language Requirements:
Time Type:
Full time
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Delivery Rider - Davao (Project-based) Urgent Hiring
Posted today
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Job Description
Critical Accountabilities
- Ensure target delivery SLA being followed
- Perform FIFO on daily dispatch
**Requirements**:
- High School graduate or College level
- Has valid driver's license (Pro or Non-pro)
- Good driving experience not less than 2 years
- Experience working as delivery driver is an advantage
**Job Types**: Full-time, Temporary
Contract length: 6 months
**Salary**: Php12,000.00 - Php15,000.00 per month
Schedule:
- 8 hour shift
**Experience**:
- Delivery Driver: 1 year (required)
License/Certification:
- Professional / Non-professional License (required)
Delivery Rider - Cdo (Project-based) Urgent Hiring
Posted today
Job Viewed
Job Description
Critical Accountabilities
- Ensure target delivery SLA being followed
- Perform FIFO on daily dispatch
**Requirements**:
- High School graduate or College level
- Has valid driver's license (Pro or Non-pro)
- Good driving experience not less than 2 years
- Experience working as delivery driver is an advantage
**Job Types**: Full-time, Temporary
Contract length: 6 months
**Salary**: Php12,000.00 - Php15,000.00 per month
Schedule:
- 8 hour shift
**Experience**:
- Delivery Driver: 1 year (required)
License/Certification:
- Professional / Non-professional License (required)