2,287 Support Consultant jobs in the Philippines

Turning Conversations Into Connections That Matter

Deliver world-class support that transforms customer experiences while growing your career in a global digital platform. Experience a global career where every interaction creates real impact. In this role, you'll connect with international teams, build meaningful customer relationships, and refine your skills in a dynamic digital environment-all while staying close to home. Grow your expertise, make your mark, and thrive with a company that values excellence and empathy.

Job Description

As a Customer Support Consultant, you'll be the first point of contact for customers across phone, email, and web chat. You'll provide expert assistance, solve inquiries efficiently, and deliver service that fosters trust, loyalty, and advocacy-all while collaborating with a passionate, high-performing global team.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Hybrid, Megatower, Ortigas (2 to 3 days onsite work)

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment
• The Qualifications We Seek
• 3 years of experience in a customer-facing environment that is fast-paced and ever-changing
• Exceptional communication skills with proven ability to promote customer loyalty and advocacy
• Strong customer centricity and resilience when handling challenging situations
• Ownership mindset with accountability for customer experience and continuous improvement
• Strong analytical and problem-resolution skills for timely inquiry handling
• Tech-savvy, adaptable, and eager to learn new tools and systems
• Team player with a collaborative spirit and positive attitude
• Minimum 1 year commitment to the role

Core Competencies:

• Communication: Delivering service that promotes loyalty through clear communication, active listening, and empathy.
• Problem Resolution: Demonstrating strong analysis, adaptability, and persuasion to resolve customer issues effectively.
• Customer Centricity: Taking ownership of customer experiences with a mindset of continuous improvement and care.

Your Daily Tasks

• Utilize your passion for customer service and strong problem-solving abilities.
• Resolve customer inquiries via phone, email, and web chat in an empathetic and professional manner.
• Balance customer demand while multitasking in a dynamic environment.
• Collaborate with a high-performing team to achieve excellence and personal growth.
• Drive customer loyalty, advocacy, and retention through quality interactions.
• Communicate with colleagues across all levels to deliver the best outcomes.
• Proactively identify ways to improve customer and employee experiences.
• Work collaboratively to eliminate roadblocks in meeting customer needs.
• Provide valuable feedback to enhance products and services.
• Manage digital systems such as Zendesk and Slack for efficient support.

About the Client

Our client is a leading digital platform that connects millions of people with property insights, helping them buy, sell, or rent with confidence. With cutting-edge technology and customer-centric solutions, they have transformed the real estate experience, empowering users to make informed decisions. Their mission is to make property transactions simpler, smarter, and more meaningful.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra

Who We Are
For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.

As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico. SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

Why this is important to us
SimCorp is a leading supplier of highly specialized software and expertise for financial institutions and corporations. Our main product SimCorp Dimension is a modular system that offers a complete solution for the investment management of banks, asset managers and insurance companies. The basis for our complex software is comprehensive financial services know-how and a very good understanding of the individual requirements of our customers. More than 200 financial institutions all over the world use our software. As a global partner, we are consistently enhancing our position as a leading supplier.

SimCorp is experiencing a substantial increase in business globally and to support our growth we are looking for a Global Support consultant. This is a truly global role, based in our Manila office. In this key role you will work with all our clients across the world and provide business support and solutions to overcome issues encountered by these clients. You will also prepare examples for our developers to work on in our internal systems in case of code defects and cooperate with them to resolve the issues.

This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us

What you will be responsible for:

• Defining, communicating and solving issues by liaising with, and acting as, the intermediary between the customer and their support teams, and SimCorp developers and consultants.
• Investigating customer issues with a large focus on replicating issues internally and solving problems with the SimCorp technical teams.
• Verifying for and proposing workarounds for customers while their issue is being resolved.
• Documenting solutions to recurring issues in the internal knowledge base.
• You will maintain close contact and communicate errors & enhancement requests with local development staff and our colleagues in our central Development Division.
• You will have solid experience in either Front Office, Portfolio Analytics, Financial instruments (incl. instrument pricing), Corporate Actions, Settlement, Accounting/Fund Accounting or Data Management/Integration.
• You will be trained and mentored to become a specialist in your field.
• You will be based in Manila and will be required to work on weekends/Public Holidays from time to time. Working extended hours might also be required on occasion.

What We Value

• A degree in finance/economics/mathematics/computer science.
• 5 years' experience within asset management, insurance, superannuation funds, funds management or custodian (experience with SimCorp Dimension is a good addition)
• Good communication & organization skills.
• Your analytical skills are well-developed, and you work effectively within a structured framework.
• You are good at working on & prioritizing multiple tasks at the same time.
• Knowledge or high interest in financial issues - theoretical as well as practical.
• You are service-minded and have the ability to thrive in a time-sensitive setting.
• You enjoy working in a team.

Other Requirements

• APAC / EMEA shift hours (May change depending on business needs)
• Hybrid working arrangement (2x a week in office)

Next Steps:
Please click the "Apply" button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.If you are interested in being part of SimCorp but are not sure this role is a good addition, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone's experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and welcoming colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, creating a truly inclusive and empowering environment

**SimCorp proudly announces the official certification of its Manila Delivery Center as a Great Place To Work, a remarkable achievement within just two and a half years of operations. This certification which was acquired in November 2023, underscores SimCorp's commitment to nurturing a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees.**

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**

Redefining Real Estate Support Through Exceptional Service

In real estate, every question is a doorway and you'll be the key. From clarifying listings to guiding users through digital platforms, you'll help customers navigate their property journey. While they search for their dream home, you'll be building yours: a global career without leaving the Philippines.

What You'll Do

Be part of our client's team as a Customer Support Consultant and serve as the first point of contact for customers, consumers, and internal teams. You will resolve inquiries across phone, email, and chat while guiding users through digital platforms. This is a fast-paced environment where no two days are ever the same.

Role Snapshot

Employment type: Full-time

Shift: Day Shift (Mon-Fri, 7 AM-4 PM)

Work setup: Hybrid, Ortigas

Perks and Benefits

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Hybrid work arrangement
• Prime office location in Ortigas (easy access to MRT, restaurants, banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 office gym access (Ortigas and Makati) with fitness trainer
• Exclusive lifestyle perks (hotel and restaurant discounts, and more)
• Employee referral incentives
• Standard government and Emapta benefits
• 20 annual leaves (5 convertible to cash)
• Fun employee engagement activities
• Mentorship and exposure to global leaders
• Career growth opportunities
• Diverse and supportive work environment

What You'll Bring

• At least 3 years of customer service experience in a BPO setting handling high-volume calls
• Preferably with experience serving Australian-based customers
• Willingness to work on weekends and holidays
• Willingness to work onsite
• Proven experience in fast-paced, customer-facing environments
• Excellent communication skills with the ability to build loyalty and trust
• Strong customer focus and resilience in handling challenges
• High sense of accountability and continuous improvement mindset
• Strong analytical and decision-making skills
• Tech-savvy and eager to learn digital tools
• Team-oriented mindset with a positive, fun approach
• Commitment to stay in the role for at least 12 months

What You'll Be Doing

• Demonstrate genuine passion for customer service and strong problem-solving skills
• Resolve customer inquiries via phone, email, and web chat with empathy and speed
• Balance customer demand while multitasking in a fast-paced environment
• Collaborate with a high-performing team for continuous growth
• Drive customer loyalty, advocacy, and retention through exceptional service
• Communicate effectively across all levels to achieve customer outcomes
• Identify opportunities to innovate and improve customer experiences
• Collaborate cross-functionally to remove barriers in delivering customer needs
• Provide thoughtful feedback to enhance products and services
• Navigate digital tools with ease (Zendesk, Slack, etc.)

About the Client

Our client is Australia's leading digital property platform, connecting millions of people each month through Since 1995, they have empowered individuals and businesses to make smarter property decisions, from finding a first home to securing major investments. As part of the ASX-listed REA Group, they operate globally with a reputation for innovation, sustainability, and award-winning culture. Recognized among Australia's Best Workplaces and a top employer for graduates, they continue to shape the future of real estate worldwide.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

Are you interested in the world of cloud, networking, and security?

For over 10 years, our partners have helped their clients fill IT service gaps by offering a variety of solutions from data management and storage virtualization to cloud, security, and network optimization.

Join a team of passionate experts and create tailored solutions that handle day-to-day activities, lifecycle management, while tackling innovative projects.

What you will do:

• Handle customers' requests via email and phone
• Design email templates as needed
• Conduct research and analysis on products
• Communicate with the client's internal team
• Work on team projects
• Keeping track of technological advancements and trends in IT support

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience with AWS or other cloud platforms is a must
• Strong networking knowledge
• Customer support experience with cloud products
• Analytical & research skills
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Will be a great plus:

• Experience working with Google Cloud and Azure
• AWS certificate
• Proficiency in Salesforce

What we offer:

• Fixed schedule: Sunday to Thursday, 12 PM – 8 PM Philippines time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends and referral contests
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome, positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice .

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide exceptional technical support via calls, chats, and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure the resolution of complex cases
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client's products and services
• Securely work with customers' sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Prior experience in tech support, desktop support, or a similar role is a must
• Strong troubleshooting and problem-solving skills, attention to detail
• Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must
• Basic understanding of cybersecurity, working experience with ISP
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Will be a great plus:

• Experience with Zendesk or similar CRM systems
• Experience with engineers
• Degree in computer science or information technology
• Certification in Microsoft, Linux, or Cisco
• Experience with remote desktop applications and help desk software

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice .

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide exceptional technical support via calls, chats, and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure the resolution of complex cases
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client's products and services
• Securely work with customers' sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Prior experience in tech support, desktop support, or a similar role is a must
• Strong troubleshooting and problem-solving skills, attention to detail
• Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must
• Basic understanding of cybersecurity, working experience with ISP
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Will be a great plus:

• Experience with Zendesk or similar CRM systems
• Experience with engineers
• Degree in computer science or information technology
• Certification in Microsoft, Linux, or Cisco
• Experience with remote desktop applications and help desk software

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice .

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide exceptional technical support via calls, chats, and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure the resolution of complex cases
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client's products and services
• Securely work with customers' sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Prior experience in tech support, desktop support, or a similar role is a must
• Strong troubleshooting and problem-solving skills, attention to detail
• Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must
• Basic understanding of cybersecurity, working experience with ISP
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Will be a great plus:

• Experience with Zendesk or similar CRM systems
• Experience with engineers
• Degree in computer science or information technology
• Certification in Microsoft, Linux, or Cisco
• Experience with remote desktop applications and help desk software

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice .

Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a
Technical Support Consultant
today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide exceptional technical support via calls, chats, and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure the resolution of complex cases
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client's products and services
• Securely work with customers' sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Prior experience in tech support, desktop support, or a similar role is a must
• Strong troubleshooting and problem-solving skills, attention to detail
• Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must
• Basic understanding of cybersecurity, working experience with ISP
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Will be a great plus:

• Experience with Zendesk or similar CRM systems
• Experience with engineers
• Degree in computer science or information technology
• Certification in Microsoft, Linux, or Cisco
• Experience with remote desktop applications and help desk software

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English
, pointing out your outstanding skills

Visit our website:

DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

At Ivoclar, we're passionate about "Making People Smile," and we're seeking a detail-oriented Support Consultant (Digital) to join our dynamic global team. As a key member of our customer support team, you will play a crucial role in providing exceptional service and addressing customer inquiries.

We believe in investing in our employees and fostering a culture of respect and integrity. You'll have the opportunity to make a real difference by ensuring our customers have the information and support they need to succeed.

Engage with a diverse range of customers worldwide, providing insightful support and guidance.

As a key member of our Customer Care team, you'll play a vital role in ensuring our customers have a positive and seamless experience. You'll be responsible for:

• Proactively Resolving Customer Issues: You'll be the first point of contact for customers seeking support, expertly handling inquiries received through various channels, including phone, email, and online platforms. You'll use your problem-solving skills to identify solutions and escalate complex cases as needed.
• Mastering Our CRM Systems: You'll be proficient in using our CRM systems for ticket creation and manage customer support cases efficiently, ensuring a smooth and organized workflow.
• Providing Multilingual Support: You'll communicate effectively with customers in both English and local languages, offering personalized guidance and support. You'll also have the opportunity to collaborate with colleagues in other locations to expand your language skills.
• Collaborating for Success: You'll work closely with internal teams, including developers and external partners, to resolve complex issues and ensure customer satisfaction.
• Championing Process Excellence: You'll adhere to established processes and procedures, ensuring that all customer interactions are handled efficiently and effectively.
• Going the Extra Mile: You'll be available to provide support outside of regular business hours, ensuring that our customers always have access to the help they need.

This role offers a unique opportunity to:

• Make a direct impact on customer satisfaction.
• Develop your expertise in global customer service.
• Collaborate with a diverse team of professionals.
• Gain valuable experience in a fast-paced and dynamic environment.

What You'll Bring:

• Minimum 3 years of proven experience in a production engineering role, with a focus on machine or equipment troubleshooting
• Completed bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related field
• Familiarity with CAD software and other engineering tools
• Excellent communication and interpersonal skills, with experience interacting with diverse customers.
• Flexibility and willingness to work in various shifts to support our global customer base.
• Strong problem-solving skills and the ability to manage multiple tasks effectively.
• Proficient in Microsoft Office

What We Provide:

• TRAINING: You will work with various members of our team locally and onshore to ensure you are set up for success.
• SUPPORT: A close-knit coaching and mentoring system to help you ease into the company and into your role with confidence.
• COMP & BEN: Ivoclar believes in compensating employees fairly for their skills and experience and has designed the total rewards package for long-term relationships.
• TOOLS: Everything you need to help you do your work will be provided.
• WORKING ENVIRONMENT: Ivoclar prides itself on being a family-owned company with strong values so everyone we bring in becomes part of that global family.