575 Support Consultant jobs in the Philippines
Application Support Consultant
KSearch Asia Consulting
Posted today
Job Viewed
Job Description
See more job openings in Information Technology
**CLIENT**
A global digital agency delivering innovative digital and creative solutions with technology delivery centers in Switzerland and other countries.
**JOB DESCRIPTION**
- Liaise with the support teams to communicate issues raised by the business.
- Coordinate with other internal teams, Brokers and vendors in order to respond to incidents and resolve issues promptly so as to restore normal services to the business.
- Track issues effectively using ITIL approved methodology ﴾incidents, changes, requests and problems﴿.
- Ensure root cause analysis is undertaken for all incidents.
- Manage problem and action tickets.
- Maintain a knowledge base regarding support issues and their resolution using SharePoint, wiki, jira and ITSM collaboration tools.
- Build a working knowledge of the systems and business area in order to provide a high level of support.
- Perform BAU tasks with very good quality Incident management.
- Open to flexible shift, including weekends
**JOB QUALIFICATION**
- Knowledgeable in ITIL methodology and ITSM
- Ticket management and customer oriented
- Experience in any of the following: Salesforce, SharePoint, Wiki, JIRA
- Good problem solving skills
- Good communication skills
- Client focused and attention to details
**ACTIVE DATES**
Urgent hiring!
**CLIENT**
A global digital agency delivering innovative digital and creative solutions with technology delivery centers in Switzerland and other countries.
**JOB DESCRIPTION**
- Liaise with the support teams to communicate issues raised by the business.
- Coordinate with other internal teams, Brokers and vendors in order to respond to incidents and resolve issues promptly so as to restore normal services to the business.
- Track issues effectively using ITIL approved methodology ﴾incidents, changes, requests and problems﴿.
- Ensure root cause analysis is undertaken for all incidents.
- Manage problem and action tickets.
- Maintain a knowledge base regarding support issues and their resolution using SharePoint, wiki, jira and ITSM collaboration tools.
- Build a working knowledge of the systems and business area in order to provide a high level of support.
- Perform BAU tasks with very good quality Incident management.
- Open to flexible shift, including weekends
**JOB QUALIFICATION**
- Knowledgeable in ITIL methodology and ITSM
- Ticket management and customer oriented
- Experience in any of the following: Salesforce, SharePoint, Wiki, JIRA
- Good problem solving skills
- Good communication skills
- Client focused and attention to details
**ACTIVE DATES**
Urgent hiring!
This advertiser has chosen not to accept applicants from your region.
0
Application Support Consultant
KSearch Asia Consulting
Posted today
Job Viewed
Job Description
See more job openings in Information Technology
**CLIENT**
A global digital agency delivering innovative digital and creative solutions with technology delivery centers in Switzerland and other countries.
**JOB DESCRIPTION**
- Liaise with the support teams to communicate issues raised by the business.
- Coordinate with other internal teams, Brokers and vendors in order to respond to incidents and resolve issues promptly so as to restore normal services to the business.
- Track issues effectively using ITIL approved methodology ﴾incidents, changes, requests and problems﴿.
- Ensure root cause analysis is undertaken for all incidents.
- Manage problem and action tickets.
- Maintain a knowledge base regarding support issues and their resolution using SharePoint, wiki, jira and ITSM collaboration tools.
- Build a working knowledge of the systems and business area in order to provide a high level of support.
- Perform BAU tasks with very good quality Incident management.
- Open to flexible shift, including weekends
**JOB QUALIFICATION**
- Knowledgeable in ITIL methodology and ITSM
- Ticket management and customer oriented
- Experience in any of the following: Salesforce, SharePoint, Wiki, JIRA
- Good problem solving skills
- Good communication skills
- Client focused and attention to details
**ACTIVE DATES**
Urgent hiring!
**CLIENT**
A global digital agency delivering innovative digital and creative solutions with technology delivery centers in Switzerland and other countries.
**JOB DESCRIPTION**
- Liaise with the support teams to communicate issues raised by the business.
- Coordinate with other internal teams, Brokers and vendors in order to respond to incidents and resolve issues promptly so as to restore normal services to the business.
- Track issues effectively using ITIL approved methodology ﴾incidents, changes, requests and problems﴿.
- Ensure root cause analysis is undertaken for all incidents.
- Manage problem and action tickets.
- Maintain a knowledge base regarding support issues and their resolution using SharePoint, wiki, jira and ITSM collaboration tools.
- Build a working knowledge of the systems and business area in order to provide a high level of support.
- Perform BAU tasks with very good quality Incident management.
- Open to flexible shift, including weekends
**JOB QUALIFICATION**
- Knowledgeable in ITIL methodology and ITSM
- Ticket management and customer oriented
- Experience in any of the following: Salesforce, SharePoint, Wiki, JIRA
- Good problem solving skills
- Good communication skills
- Client focused and attention to details
**ACTIVE DATES**
Urgent hiring!
This advertiser has chosen not to accept applicants from your region.
1
Lead Application Support Consultant
KSearch Asia Consulting
Posted today
Job Viewed
Job Description
**CLIENT**
A global digital agency delivering innovative digital and creative solutions with technology delivery centers in Switzerland and other countries.
**JOB DESCRIPTION**
- Liaise with the support teams to communicate issues raised by the business.
- Coordinate with other internal teams, Brokers and vendors in order to respond to incidents and resolve issues promptly so as to restore normal services to the business.
- Track issues effectively using ITIL approved methodology ﴾incidents, changes, requests and problems﴿.
- Ensure root cause analysis is undertaken for all incidents.
- Manage problem and action tickets.
- Maintain a knowledge base regarding support issues and their resolution using SharePoint, wiki, jira and ITSM collaboration tools.
- Build a working knowledge of the systems and business area in order to provide a high level of support.
- Perform BAU tasks with very good quality Incident management.
- Open to flexible shift, including weekends
**JOB QUALIFICATION**
- People management experience
- Knowledgeable in ITIL methodology and ITSM
- Ticket management and customer oriented
- Experience in any of the following: Salesforce, SharePoint, Wiki, JIRA
- Good problem solving skills
- Good communication skills
- Client focused and attention to details
**ACTIVE DATES**
Urgent hiring!
A global digital agency delivering innovative digital and creative solutions with technology delivery centers in Switzerland and other countries.
**JOB DESCRIPTION**
- Liaise with the support teams to communicate issues raised by the business.
- Coordinate with other internal teams, Brokers and vendors in order to respond to incidents and resolve issues promptly so as to restore normal services to the business.
- Track issues effectively using ITIL approved methodology ﴾incidents, changes, requests and problems﴿.
- Ensure root cause analysis is undertaken for all incidents.
- Manage problem and action tickets.
- Maintain a knowledge base regarding support issues and their resolution using SharePoint, wiki, jira and ITSM collaboration tools.
- Build a working knowledge of the systems and business area in order to provide a high level of support.
- Perform BAU tasks with very good quality Incident management.
- Open to flexible shift, including weekends
**JOB QUALIFICATION**
- People management experience
- Knowledgeable in ITIL methodology and ITSM
- Ticket management and customer oriented
- Experience in any of the following: Salesforce, SharePoint, Wiki, JIRA
- Good problem solving skills
- Good communication skills
- Client focused and attention to details
**ACTIVE DATES**
Urgent hiring!
This advertiser has chosen not to accept applicants from your region.
2
Help Desk Representative
NCR Atleos
Posted 7 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
3
Finance Help Desk Agent
Sapient Solutions - SGS
Posted today
Job Viewed
Job Description
Easy and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Credit and Collection Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
4
Finance Help Desk Agent
Sapient Ph
Posted 8 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Credit and Collection Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
5
Finance Help Desk Agent
Sapient Global Services
Posted 10 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Credit and Collection Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
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6
Digital Platforms Systems and Support Consultant
AIA
Posted today
Job Viewed
Job Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives._
- To get there, we need people with_
- tech/digital/analytics_
- expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone._
If you believe in developing a better tomorrow, read on.
WE ARE LOOKING FOR.
The Digital Platforms Systems Support Consultant is responsible for guiding a team of process and systems engineers in their effort to support company projects and initiatives. He/she is tasked in ensuring the quality and timely delivery of technology, systems and procedural changes. He/she may also conduct manpower studies, provide options analysis, do exploratory research or review the business requirements or specifications prepared by his/her team. The Digital Platforms Systems Support Consultant makes sure that all checks and balances are in place, that the systems development life cycle is enforced, and that the continuity of work in the team is secured.
Roles and Responsibilities:
- Continuously analyze processes and procedures and ensure that business process manuals are developed and continuously maintained. He/ she should take the lead in identifying gaps or problem points and guide process engineers appropriately so that the solutions provided matches the problems to be solved.
- Execute a communication and deployment strategy whenever there are new technologies or processes to be implemented. He should be able to ensure that all stakeholders are consulted and properly informed of the impending changes and that they are aware, and have prepared for, the effects of such changes.
- Spearhead the review of the capabilities of systems and processes being used and propose the necessary enhancements. He/she should validate the output of solutions developed by IT against defined processes and user specifications prepared by his team of Process Engineers.
- Design strategies and implementation plan to ensure that for User Acceptance Testing, the following has been duly developed and analyzed: A User Test Plan - to determine the strategy of the testing; A User Test Script to ensure that all possible scenarios have been identified and ; User Test Result documentation to ensure that the results are acceptable. In the end, the Digital Platforms Systems Support Manager will sign off to any system development results.
- Manage the time and cost spent on each project making sure that the prioritization for all activities have been set and they have been properly imputed into the budget for the year. He/she should manage each activity with as little variance from the target timeline as possible and with as little variance from the budget as possible.
- Act as a reliable SME for systems and processes that are being implemented in the company. As such he/she is expected to understand the nature of each activity, the context as to why it is being done, the basis upon which it is being implemented and the logic as to how it is being done. On the other hand he/she should be able to know how to reverse and correct issues or prevent them if possible.
- Spearhead communications with other departments to ensure that their requirements are considered in the implementation of new processes and system enhancements Manage his/her Business Process and Sytems Engineers’ career by ensuring that they undergo a proper development plan and continuously keep them engaged
Minimum Job Requirements:
- A graduate of a 4 year business related course, preferably, a graduate of BS Industrial Engineering
- 6 years of experience in business analysis, process reengineering or systems and control implementation
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
- As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives._
- To get there, we need people with_
- tech/digital/analytics_
- expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone._
If you believe in developing a better tomorrow, read on.
WE ARE LOOKING FOR.
The Digital Platforms Systems Support Consultant is responsible for guiding a team of process and systems engineers in their effort to support company projects and initiatives. He/she is tasked in ensuring the quality and timely delivery of technology, systems and procedural changes. He/she may also conduct manpower studies, provide options analysis, do exploratory research or review the business requirements or specifications prepared by his/her team. The Digital Platforms Systems Support Consultant makes sure that all checks and balances are in place, that the systems development life cycle is enforced, and that the continuity of work in the team is secured.
Roles and Responsibilities:
- Continuously analyze processes and procedures and ensure that business process manuals are developed and continuously maintained. He/ she should take the lead in identifying gaps or problem points and guide process engineers appropriately so that the solutions provided matches the problems to be solved.
- Execute a communication and deployment strategy whenever there are new technologies or processes to be implemented. He should be able to ensure that all stakeholders are consulted and properly informed of the impending changes and that they are aware, and have prepared for, the effects of such changes.
- Spearhead the review of the capabilities of systems and processes being used and propose the necessary enhancements. He/she should validate the output of solutions developed by IT against defined processes and user specifications prepared by his team of Process Engineers.
- Design strategies and implementation plan to ensure that for User Acceptance Testing, the following has been duly developed and analyzed: A User Test Plan - to determine the strategy of the testing; A User Test Script to ensure that all possible scenarios have been identified and ; User Test Result documentation to ensure that the results are acceptable. In the end, the Digital Platforms Systems Support Manager will sign off to any system development results.
- Manage the time and cost spent on each project making sure that the prioritization for all activities have been set and they have been properly imputed into the budget for the year. He/she should manage each activity with as little variance from the target timeline as possible and with as little variance from the budget as possible.
- Act as a reliable SME for systems and processes that are being implemented in the company. As such he/she is expected to understand the nature of each activity, the context as to why it is being done, the basis upon which it is being implemented and the logic as to how it is being done. On the other hand he/she should be able to know how to reverse and correct issues or prevent them if possible.
- Spearhead communications with other departments to ensure that their requirements are considered in the implementation of new processes and system enhancements Manage his/her Business Process and Sytems Engineers’ career by ensuring that they undergo a proper development plan and continuously keep them engaged
Minimum Job Requirements:
- A graduate of a 4 year business related course, preferably, a graduate of BS Industrial Engineering
- 6 years of experience in business analysis, process reengineering or systems and control implementation
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
This advertiser has chosen not to accept applicants from your region.
7
IT Help Desk Technician (Remote)
Makati, National Capital Region
Intelligent Technical Solutions (ITS)
Posted 5 days ago
Job Viewed
Job Description
Start Date: January 2025
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
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Compliance Solutions TCOE SBS Client Support Consultant
Makati City, National Capital Region
ADP
Posted 25 days ago
Job Viewed
Job Description
Serve as a consultant in servicing ADPs products/technologies. Use breadth of expertise to service ADPs clients. Solve client problems; take a broad perspective to identify solutions. Work with direction to resolve issues and provide solutions, with-in guidance. Creative solutions must be reviewed by Manager/Director. Leverage deep understanding of ADPs products and services to provide solutions to clients issues and questions, exceeding clients expectations and ensuring that clients understand the value of our products. Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience Proven ability to produce positive results.
At least 1 year in a customer service environment, with proven ability to produce positive results. A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required At least 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization Strong client relationship skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards Ability to demonstrate learning agility and critical thinking skills. Including sophisticated Human Capital (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment The ability to learn and apply basic concepts in new situations Initiative: the ability to seek out answers, solutions, and positive outcomes for both the client and ADP Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner Proficiency in the latest web technologies and working knowledge of various operating systems A history of successful performance in one of the following operational, implementation or service positions: Service/Implementation Support Coordinator, Service/Implementation Specialist roles, Tax Service Coordinator, Account Executive (note to Cheryle, Jon and Jessica it was recommended to make this less ADPese to me these seem like common terms externally as well thoughts? The ability to collaborate and work in a team environment as well as work independently and make sound decisions Good knowledge of industry tools Excellent analytical skills and time management skills Excellent Communication skills both verbal and written Bachelors Degree is required or equivalent in education and experience
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
At least 1 year in a customer service environment, with proven ability to produce positive results. A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required At least 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization Strong client relationship skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards Ability to demonstrate learning agility and critical thinking skills. Including sophisticated Human Capital (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment The ability to learn and apply basic concepts in new situations Initiative: the ability to seek out answers, solutions, and positive outcomes for both the client and ADP Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner Proficiency in the latest web technologies and working knowledge of various operating systems A history of successful performance in one of the following operational, implementation or service positions: Service/Implementation Support Coordinator, Service/Implementation Specialist roles, Tax Service Coordinator, Account Executive (note to Cheryle, Jon and Jessica it was recommended to make this less ADPese to me these seem like common terms externally as well thoughts? The ability to collaborate and work in a team environment as well as work independently and make sound decisions Good knowledge of industry tools Excellent analytical skills and time management skills Excellent Communication skills both verbal and written Bachelors Degree is required or equivalent in education and experience
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
This advertiser has chosen not to accept applicants from your region.
9