2,696 Support Associate jobs in the Philippines

Job Summary

We are seeking a motivated IT Support Services Associate with a strong understanding of cloud technologies, particularly Microsoft 365 and Amazon Web Services (AWS). The ideal candidate will provide technical support to end-users, troubleshoot and resolve complex problems, and proactively contribute to the administration and maintenance of our cloud infrastructure.

Key Responsibilities/Duties

Cloud Support (M365, AWS, etc.)

• Provide first and second-level support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.)
• Troubleshoot common AWS service issues (EC2, S3, RDS, etc.) and escalate complex problems to senior engineers.
• Assist with user account creation, management, and permissions within cloud environments.
• Maintain up-to-date knowledge of best practices and emerging trends in cloud technologies.

Cloud Administration

• Assist with routine cloud infrastructure maintenance, including patching, backup, and resource monitoring.
• Help implement and enforce cloud security policies and procedures.
• Collaborate with IT team members on cloud migration and optimization projects.

End-User Support

• Respond to support requests received via phone, email, ticketing system, or in-person interactions.
• Diagnose and troubleshoot software and hardware issues related to workstations, laptops, mobile devices, and network connectivity.
• Install, configure, and upgrade software applications and operating systems.
• Document support cases and resolutions for knowledge base development.

Requirements

• Associate or bachelor's degree in computer science, Information Systems, or a related field or equivalent experience.
• 1-2 years of experience in an IT support role, with demonstrable cloud support experience.
• Working knowledge of Microsoft 365 administration and troubleshooting.
• Basic familiarity with AWS services and concepts.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and take ownership of tasks as well as collaborate effectively within a team.

Delve Recruitment is a full-service recruitment agency with a mission to provide the most efficient and effective recruitment for all our clients and to positively impact people's lives by facilitating accurate pairings between employment opportunities and their talents.

This is regarding a full-time, remote opportunity with working hours from 10:45 pm to 7 am Philippines Standard Time, Monday to Friday.

Support Associate:

As a Support Associate, you will be an integral part of our operations, ensuring that recruitment processes run smoothly and efficiently. Your responsibilities will include organizing data, supporting communication efforts, and assisting the team with key administrative tasks.

Responsibilities:

• Keep trackers, spreadsheets, and ATS/CRM records organized and up to date
• Prepare simple reports and dashboards to ensure organization
• Handle candidate and client communications with the use of templates
• Assist with scheduling and logistics

Ideal Qualifications:

• Experience in a B2B environment is ideal
• Strong written and verbal communication skills
• Exceptional attention to detail and organizational abilities
• Proficiency with tools like CRM systems or applicant tracking platforms is preferred
• A proactive mindset with a focus on problem-solving and delivering high-quality outcomes.

Job Type: Full-time

Pay: Php20, Php40,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Work from home

Work Location: Remote

Join a purpose-driven company helping OFWs achieve their dreams. Global SME Loans Inc. offers a supportive team, professional growth, and a chance to make a real difference.

KEY RESPONSIBILITIES:

• Conductbacktracking and reassessment of client-submitted loan requirements to verify accuracy, completeness, andauthenticity.
• Ensure all documentsare properly filed, updated, and tagged in the system according to internal protocols.
• Coordinate with the team forany missing, incorrect, or outdated requirements.
• Provide timely updates andreports regarding documentation status to the Loans Department Supervisor or Manager.
• Assist in data encoding, documentscanning, and maintaining digital records of loan applications.
• Helpmonitortheprogress of applications and ensure that all client submissions meet internal compliance checklists.
• Flag any irregularities or inconsistencies in documents for further review and investigation.
• Support the teaminmeeting daily productivity targets and maintaining service level agreements (SLAs).
• Perform otheradministrative tasks as may be assigned by the departmenthead.

KEY QUALIFICATIONS:

• At least High School Graduate; College level or graduate preferred.
• With background or interest in loans, finance, or customer service is an advantage. Strong organizational skills and attention to detail.
• Good communication and interpersonal skills.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook). Ability to multitask and work in a fast-paced environment.

ADDITIONAL BENEFITS

• Mid Year Bonus
• Performance Bonus
• 13th Month Pay
• Bereavement Assistance
• Financial Assistance
• HMO
• Paid Leaves
• Company Events
• Training Programs
• Opportunities for Promotion

At GSLI, we foster a positive and disciplined work culture where your contributions truly matter. Our team lives by our core values — integrity, focus, and care — and we empower employees to grow with us.

Job Type: Full-time

Pay: Php Php710.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Marikina: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Willing to be assigned in Cebu City.

1. Bachelor's Degree graduate

2. Fresh graduates are encouraged to apply.

3. Strong interpersonal and communication skills.

4. Knowledge of advertising and sales promotion techniques.

5. Strong presentation skills and professional appearance.

6. Strong organizational skills.

7. Ability to succeed in an entrepreneurial environment.

8. Microsoft Office proficiency.

9. Attention to detail.

10. Ability to work in a fast paced and dynamic work environment.

Job Type: Full-time

Application Question(s):

• Birthdate:
• Salary Expectation:
• Willing to be assigned in Minglanilla, Cebu

Work Location: In person

Willing to be assigned in Minganilla Cebu

1. Bachelor's Degree graduate

2. Fresh graduates are encouraged to apply.

3. Strong interpersonal and communication skills.

4. Knowledge of advertising and sales promotion techniques.

5. Strong presentation skills and professional appearance.

6. Strong organizational skills.

7. Ability to succeed in an entrepreneurial environment.

8. Microsoft Office proficiency.

9. Attention to detail.

10. Ability to work in a fast paced and dynamic work environment.

Company Description

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we service the consumer products, food, and life sciences industries, and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimers live and make decisions every day by our QIMA Values, which client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

Job Description

The Support Associate will have two priorities: Service Quality and Good Client Relation. This position will report directly to the Customer Success Supervisor.

Key Responsibilities include:

• Book orders of our clients
• Handle ticket dispatch
• Follow-up unpaid client invoices and
• Handle ad-hoc assignments as required and finish other tasks assigned by manager/supervisor on time and meet requirement

Qualifications

In order to succeed in this role, you have:

• A graduate of Business Administration or any related course
• Good communication skills (written and verbal)
• Self-initiated, independent and a good team player
• Fresh graduates are welcome to APPLY

Additional Information

PERKS YOU CAN GET BY JOINING QIMA PHILIPPINES

• HMO (Medical insurance) 100% for Employee and 100% for first dependent;
• 15 days paid leave;
• Team-building activities
• Free coffee
• Game room
• Performance-based salary adjustments
• Employee recognition awards
• Social Awareness and Community
• Involvement Activities

Neurality Health is transforming the healthcare front office with its human-like, AI-powered solutions, creating seamless patient interactions and enhancing administrative efficiency. We're seeking a motivated Technical Client Support Associate to join our team. This role directly supports onboarded customers to ensure they have the best experience when reaching out for help. You will be responsible for triaging tickets, conducting initial reviews, coordinating internally for updates, communicating those updates externally, and guiding clients as required.

Responsibilities

Client Support

• Help clients with their questions about post-onboarding, including rules around practice management systems, launching recall campaigns, and connecting telephony/VOIP solutions.
• Provide hands-on assistance to ensure smooth client setup and adoption.
• Maintain transparent and proactive communication with clients throughout the onboarding process.
• Gather and document client feedback to inform product and process enhancements.
• Act as the first point of contact for onboarding related inquiries, ensuring timely issue resolution or escalation.

AI Agent Customization & Training

• Tailor Neurality Health's AI agents by gathering inputs, synthesizing them, and implementing workflow protocols (e.g., scheduling, payments).
• Design, test, and optimize AI agent prompts for accurate and human-like responses.

Technical Configuration & Management

• Ensure successful integration of Neurality Health AI with client systems, troubleshooting and addressing technical challenges.
• Update and maintain YAML files to align AI configurations with client workflows.

Quality Assurance & Testing

• Conduct thorough testing of AI workflows to ensure reliability, accuracy, and alignment with client requirements.
• Troubleshoot issues and implement fixes or escalate them to the appropriate team as necessary.
• Regularly audit AI performance and provide actionable feedback for continuous improvement.

Qualifications

Education & Experience

• Bachelor's degree in Business Administration, Management, or a related field (or equivalent work experience).
• 2–4 years of experience in customer support, onboarding, or a similar role (experience in healthcare or health tech is a plus).

Skills

• Fluent English language skills, both written and verbal, with the ability to convey technical concepts clearly to non-technical audiences.
• Strong organizational skills with excellent time management and multitasking abilities.
• Familiarity with CRM or customer success tools is a bonus.

Technical Proficiency

• Experience with prompt engineering and conversational AI logic.
• Proficiency in reading, creating, and modifying YAML files.
• Familiarity with AI-driven platforms and basic troubleshooting of system integrations.
• Experience with testing and quality assurance, particularly for AI systems.
• Working knowledge of healthcare practice management systems is a strong advantage.

POSITION: TECHNICAL SUPPORT ASSOCIATE

Responsible for ensuring efficient operation and maintenance of air conditioning and ventilation systems in various settings. He must oversee the installation, repair, and maintenance of equipment from small tonnage up to large capacity systems including chiller units. He must be knowledgeable in training and supervising personnel and to ensure quality work and operation standards are met.

Qualifications

· Diploma in Refrigeration and Air Conditioning course NCII

· Computer literate with knowledge in Microsoft Office Works and Software

· With driver's license with DL Codes A & B

· Must have at least 1-3 years work experience in Mechanical, Ventilation and Air Conditioning maintenance, start-up and commissioning

· Trained and knowledgeable in various equipment testing and system balancing

· Knowledgeable in VRF/VRV System (Carrier, Midea, Toshiba, Daikin, Samsung, Mitsubishi, etc.); Precision Air Conditioning Units (Delta, Vertiv, Huawer, etc.)

· Technical competence including well developed diagnostic skills and good time management

· Basic knowledge and familiarization with Building Management System and integration to various equipment

· Knowledgeable in using engineering apparatus and tools such as clamp tester, thermos gun, airflow meter, thermohygrometer, and air balancing equipment.

· Well versed in electrical diagram reading and analyzation.

· Willing to work in Cubao, Quezon City and other assigned areas nationwide.

Job Type: Full-time

Benefits:

• Company events
• Pay raise
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided

Education:

• Bachelor's (Preferred)

Work Location: In person

Key Responsibilities:

Responsible for assembly and maintenance of PCs, VR headsets and gaming controllers, soldering, wiring, small electronics maintenance and repair

3D printer setup, maintenance, repairs, etc.

Ability to diagnose problems and troubleshoot independently

Managing inventory, surfacing alerts about low stock to site management

Communicating & troubleshooting remotely with US-based engineers

Requirements & Qualifications:

College degree in Mechanical or Electrical Engineering

1–2 years of technical experience including electronic and mechanical assembly and repair, soldering, wiring, etc.

Exceptional technical communication: fluency in English, technical/engineering related English skills are necessary, capable of effectively reporting operational status

Technical Aptitude: Comfortable with advanced technology such as VR systems, drone control, and other interactive hardware

Problem-Solving: Quick and efficient troubleshooting abilities to manage real-time challenges

Attention to Detail: High level of accuracy and meticulousness in handling controls and operational processes

Work Environment Fit: Ability to thrive in structured, high-tech operational environments

Preferred Skills (Nice-to-Have):

Familiarity with robotics, automation platforms (VEX robotics, First robotics, Arduino, Raspberry Pi, hobby projects, etc.)

IT management, network device troubleshooting, internet configuration and setup

Python or C coding experience

Own or have used 3D printers, CAD modeling software (SolidWorks, Fusion 360, Onshape)

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training

Work Location: In person