473 Support Analyst jobs in the Philippines

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We are continuously looking for top talents to join our team as Data Encoder | NON-VOICE AGENT | CSR. We achieve stability in our organization by treating our employees the same way we treat our valued clients, with utmost care. br>List of vacancies we have for you:
• Customer Service Representative < r>• Technical Support Representative < r>• Sales Representative < r>• Travel Associate < r>• Healthcare Specialist < r>• Financial Associate < r>• Telemarketer < r>• Non-Voice Agent (limited slots) < r>Qualifications:
• Amenable to working onsite(office-based) < r>• Filipino Citizen, or hold relevant residence status < r>• 18 years old and above < r>• Completed High school (old or new curriculum) < r>• Good to excellent in verbal, listening, and communication skills. < r>• with BPO experience is a plus but NOT required < r>
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We're looking for a **Support Analyst** to join our team at MBPS. In this role, you'll be instrumental in providing responsive and effective support to users across GWAM. You'll handle issue resolution, user and application administration, batch job monitoring, help optimize workflows and create process improvements. Your contributions will support business continuity and drive improvements through collaboration and data-informed decision-making.
**Position Responsibilities:**
+ Identify Improvement Opportunities, Analyze current workflows, and procedures to identify inefficiencies or bottlenecks and initiate process improvements and automation.
+ Perform higher level analysis and troubleshooting by coordinating with L2 Support to resolve application issues.
+ Conduct/attend knowledge transfer, shadow training, reverse shadow training, cross training, coaching, quality checking, queue managing and updating team's documents.
+ Generate, monitor, and provide hourly, daily, weekly, and monthly reports to business managers.
+ Perform Ad Hoc tasks and fulfill special projects and process improvements like automation assigned by Onshore and Offshore Leads.
+ Identify issues and apply necessary corrective action or ensure request, incident and change tickets are assigned to the correct resolver group.
+ **_Amenable to work UP Ayala Technohub (Quezon City) or Manulife Center, Mactan Newtown (Cebu)_**
+ **_Amenable to work on a hybrid set-up (3x a week onsite)_**
+ **_Amenable to work in any shift schedule assigned (night shift; but flexible depending on business need)_**
**Required Qualifications:**
+ Education: Bachelor's Degree holders are welcome to apply.
+ Experience: At least one to two years of relevant experience in L1 or L1.5.
+ Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
+ Minimum Skills to Hire/Must Haves:Excellent working knowledge in the following applications and ticketing system tools listed:
**Required Application Specific Knowledge:**
+ ServiceNow
+ Power Apps
+ Power BI / Power Automate
+ JIRA
+ Voyager
+ Confluence
+ Sharepoint
+ MPS
+ Simcorp
+ FINDUR
+ E!LMS
**Preferred Qualifications:**
+ CAWLA
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

We're looking for a **Support Analyst** to join our team at MBPS. In this role, you'll be instrumental in providing responsive and effective support to users across GWAM. You'll handle issue resolution, user and application administration, batch job monitoring, help optimize workflows and create process improvements. Your contributions will support business continuity and drive improvements through collaboration and data-informed decision-making.
**Position Responsibilities:**
+ Identify Improvement Opportunities, Analyze current workflows, and procedures to identify inefficiencies or bottlenecks and initiate process improvements and automation.
+ Perform higher level analysis and troubleshooting by coordinating with L2 Support to resolve application issues.
+ Conduct/attend knowledge transfer, shadow training, reverse shadow training, cross training, coaching, quality checking, queue managing and updating team's documents.
+ Generate, monitor, and provide hourly, daily, weekly, and monthly reports to business managers.
+ Perform Ad Hoc tasks and fulfill special projects and process improvements like automation assigned by Onshore and Offshore Leads.
+ Identify issues and apply necessary corrective action or ensure request, incident and change tickets are assigned to the correct resolver group.
+ **_Amenable to work UP Ayala Technohub (Quezon City) or Manulife Center, Mactan Newtown (Cebu)_**
+ **_Amenable to work on a hybrid set-up (3x a week onsite)_**
+ **_Amenable to work in any shift schedule assigned (night shift; but flexible depending on business need)_**
**Required Qualifications:**
+ Education: Bachelor's Degree holders are welcome to apply.
+ Experience: At least one to two years of relevant experience in L1 or L1.5.
+ Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
+ Minimum Skills to Hire/Must Haves:Excellent working knowledge in the following applications and ticketing system tools listed:
**Required Application Specific Knowledge:**
+ ServiceNow
+ Power Apps
+ Power BI / Power Automate
+ JIRA
+ Voyager
+ Confluence
+ Sharepoint
+ MPS
+ Simcorp
+ FINDUR
+ E!LMS
**Preferred Qualifications:**
+ CAWLA
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
As an Analyst for Specialty Support, you will support a dynamic team focused on providing on-demand technical expertise and assist in issue resolution for various care delivery functions and locations throughout the United States. You will be the first point of contact for technical support needs raised through voice and digital intake channels. Using published knowledge, you will assist with a variety of technical issues and partner with other work groups as needed to attain resolution. Passion for serving others and enabling the delivery of patient care will serve you well as you strive to resolve issues as efficiently and effectively as possible.
**Primary Responsibilities:**
+ Answer and resolve technical issues through calls that operates 24X7
+ Diagnose hardware, software, network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions over the phone
+ Troubleshoot product specific applications and corporate applications (MS Office Suite, Tableau, Rightfax, Enterprise supported browsers, Java Plug-ins etc.) with the use of a Knowledge Base and assign issues to the appropriate support group as needed
+ Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented customers
+ Accurately, quickly, and efficiently typing record all interactions with customers in an incident management tracking tool
+ Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems
+ Adhere to a solid regimented schedule (start/end times, lunches, breaks, non-production time, etc.)
+ Meet or exceed statistical metrics regarding; ticket and contact quality, first call resolution, schedule adherence, and call handle time
+ Enjoy challenging troubleshooting situations and pays attention to details
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ 3+ years of experience in a call center environment or equivalent
+ 1+ years of experience in Service Desk with experience supporting from a level 1 perspective. Level 2 is an advantage
+ Extensive experience with operating system support including but not limited to Windows 10
+ Knowledge and experience with end-user devices and computer peripherals troubleshooting (input device like mouse and keyboard, output devices like monitors and projectors, docking stations, printers, cameras etc.)
+ Experience with service ticketing/tracking systems
+ Experience with Remote Control/Remote Assistance tools
+ Experience with Knowledge Management systems
+ Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal
+ Demonstrate a highly developed sense of integrity and commitment to customer satisfaction
+ Amenable to shifting schedule
**Preferred Qualifications:**
+ Bachelor's degree
+ HDI Service Desk Certification
+ Experience working in environment where success was gauged by balancing first call resolution, call handle time, and/or other specific metrics
+ Experience with handheld devices
+ Experience in a large corporate environment
+ Proven exposure to or knowledge of ITIL practices
+ Typing speed of 50 WPM
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.'_
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

Recommended Skills Functional Knowledge:
Applies analytical and technical skills to perform a variety of activities
Business Expertise: Has good understanding of how the team integrates with others
Leadership: Has no supervisory responsibilities
Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures
Impact: Impacts the quality and quantity of own work
Interpersonal Skills: Uses communication skills and common courtesy to exchange information
Qualifications:
+ Bachelor's degree graduate of any course
+ at least completed 2 years in college with no back subjects.
+ 1-year Technical Support Experience
+ 2-years Customer Support Experience
+ Above Average Communication Skills
+ Can work on a shifting schedule
+ Amendable to work in a hybrid work set up
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Job Description:
This role supports the accounting team in technical troubleshooting and process improvements. A basic accounting foundation is essential. br>
Must Have:
Technical troubleshooting skills
Basic accounting knowledge
Average communication skills

We’re seeking a proactive and analytical Business Analyst (Support) to support corporate planning for our internal support teams (Accounting, Treasury, HR, and IT). You will be responsible for analyzing operational data, monitoring key performance indicators (KPIs), and contributing to strategic planning and process improvement initiatives. This role is ideal for early-career professionals or fresh graduates with a strong foundation in business, finance, or data analysis.
br>Key Responsibilities:
Analyze performance data to identify trends and opportunities for improvement across support departments.
Manage and monitor the balanced scorecard and departmental KPIs, ensuring timely, accurate reporting.
Assist in strategic planning, forecasting, and resource allocation using historical and operational data.
Recommend and support process improvements and automation initiatives to improve efficiency.
Prepare regular reports on budget adherence, staffing efficiency, and project milestones.
Conduct market research and competitor analysis to support operational decision-making.
Support compliance initiatives by ensuring policy adherence and assisting with internal audits.
Collaborate with cross-functional teams to ensure data accuracy and alignment with business goals.

Qualifications:
Bachelor’s degree in Business, Finance, Accounting, Economics, Information Technology, or a related field. < r>0–3 years of relevant experience (internships or academic projects in business analysis a plus). < r>Proficiency in Microsoft Excel; knowledge of Tableau, Power BI, or similar tools is an advantage.
Strong analytical, problem-solving, and communication skills.
Ability to work with multiple stakeholders and present data-driven insights clearly.

Benefits:
Paid training
Promotion to permanent employee
Opportunities for promotion
Company events

Supplemental pay:
13th month pay
Overtime pay
Bonus pay
Performance bonus

**Roles and Responsibilities:**
- Flexibility to changes in shift schedules, as dictated by Management
- Communicates with end users to clarify and define requirements
- Provide comprehensive Customer/Technical support services to support center customers
- Work within Service Level Agreements
- Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements
- Take all steps to resolve issues reported to them and or escalate to the appropriate contact
- Use all available reference materials to help resolve the customer's issue/s
- Take all necessary steps to ensure customer satisfaction at the end of the service
- Create and submit detailed call/email logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call /email logging components
- Promptly notify management of any potentially "dissatisfied" customers
- Follow all documented escalation procedures, including hand off times, for issues requiring immediate management intervention.
- Follow all documented procedures to handle open calls/tickets, including monitoring open call/ticket queues, etc. - Confer with Supervisor to identify trending problems and work to develop solutions to open issues.
- Maintains call information in database using commercial software.
**Requirements** :
- Qualified candidates must have a bachelor's in science nursing (BSN) with 2+ years' experience.
- At least with 2 years of call center and clinical experience.
- Strong command of the English Language both spoken and written.
- Must have clinical experience and understands medical terminologies.
o Example: Laboratory Result: CBC, Hematology, Creatinine, etc.
- Amenable in shifting schedules and ability to multi - task and work on holidays / Saturdays and Sundays.
- Understands his / her key performance indicators.
- Understand the relationship of work quality and how it impacts efficiency
- Dedicated at work - no Attendance issue with previous employers
- Had a good stint in the from previous organizations - not a call center hopper
o Example: Call center hoppers move from one organization to another in a span of 1 year or less.
- Has good critical thinking
- Strong logic formulation or thought process
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

Position Details
• Position Title: Senior Technical Support Analyst br>• Work Setup: Onsite < r>• Location: Makati City < r>• Salary Range: PHP 55,000 – 60,000 (depending on experience and qualifications)

Candidate Preferences
• With strong corporate/enterprise-level IT support experience < r>• Excellent problem-solving and communication skills < r>
Technical Requirements
Experience in:
• Windows Server administration and lifecycle management < r> Technical support (Level 3) < r> • Active Directory, Office 365, remote access tools < r> br>Preferred Certifications:
• Azure Fundamentals (AZ-900) < r> • MCSA or MCP (a plus)