647 Support Analyst jobs in the Philippines

Role:

- Manages Netsuite, iPOS, HRIS/Payroll System
- Ensures system stability
- Manages system customization
- Cater system concerns raised by end user
- Conduct user's training

Qualifications:

- Graduate of any computer or accounting related courses, like Accounting Technology or IT related studies.
- At least 1 year working experience with any accounting system administration
- Proficient in Microsoft Excel
- Can communicate effectively to all levels in the organization

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Employee discount
- Health insurance
- Paid training

Schedule:

- 8 hour shift
- Day shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

COVID-19 considerations:
Remote interview process
Personal protective equipment provided or required
Plastic shield at work stations
Temperature screenings
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place

Ability to commute/relocate:

- Mandaue, Cebu: Reliably commute or planning to relocate before starting work (preferred)

As part of the team, this member supports all activities related to Warehouse Technology solutions -Manhattan Integration Framework and Manhattan Active WM, Mobile Applications; applications connecting end to end order flow. This also includes data prep and config, test execution, documentation, and end to end validations. Also work with ServiceNow, JIRA, GitHub, Postman, GCP, PCF, Version Control (Git/SVN) and other tools needed to complete the tasks.
**Qualifications**
+ Bachelor's degree in related field or equivalent work experience.
+ Warehouse Management Application experience, Manhattan Active or WMOS preferred.
+ Up to 2 years of experience of successful production support, testing, deployment, and validation in a corporate environment.
+ Problem Solving Skills -ability to assess, contain, and resolve service disruptions. Ability to follow a structured approach to solving a problem.
+ Ability to synthesize insights from data to drive system and/or process improvements.
+ Communication Skills - Ability to interact at all layers of the organization and communicate the impact and resolution steps effectively.
+ Business Acumen - Broad understanding of the business functions, business applications, and site-specific requirements.
+ Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of external and internal stakeholders.
**Additional Preferred Qualifications:**
+ Experience with ServiceNow, Jira, GitHub, Postman
+ Familiarity with managing/solutioning applications in GCP Cloud
**_Responsibilities:_**
+ Help improve incident response times, decrease SRT duration and eliminate incident root cause.
+ Partners with internal IT solution owners and Managed Services Partners to drive process improvements and reduce risk of service disruptions.
+ Provide streamlined support for root cause analysis, permanent corrective actions and problem resolution.
+ Applies governance policy standards consistently with respect to SLA performance.
+ Demonstrates knowledge of core ITIL framework and the application of methodologies within area of concentration.
+ Ensures 24X7 coverage for SRT support.
+ Participate in daily operational stand-up meetings with team.
+ work with SRT Coordinators, SRT Managers, Root Cause Issue team, BA, Developer and Testing team.
+ Reporting tasks at stated cadence: Daily, monthly
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**Summary:**
Iron Mountain's Enterprise IT organization is seeking a talented Platform Engineer (Level 3 Support) to join our team. This role involves supporting our digital solutions and global clients, with a focus on delivering world-class operational excellence and customer experience. Our team manages the full lifecycle of customers' physical and digital records, offering predictive insights into their data. We are expanding and developing innovative products using cutting-edge technology in machine learning and cloud services, while also supporting existing digital solutions across various platforms and architectures.
The ideal candidate is a self-driven support engineer who understands the technical and functional landscape and is adept at creating tools to automate monitoring, alerting, and application self-healing. This role aims to improve SLAs, and boost productivity and efficiency within the team. The candidate will design and implement automation tools, assist in root cause analysis, and participate in troubleshooting and application monitoring to enhance our Global Service Delivery team's performance.
**Responsibilities:**
+ Conduct deep analysis of solutions, client requests, and operational procedures to identify opportunities for tooling and automation.
+ Participate in root cause analysis, troubleshooting, and application monitoring to discover automation opportunities.
+ Troubleshoot and analyze system issues, finding permanent or automated solutions.
+ Assist in tuning and scaling the application by joining critical incident calls when necessary.
+ Proactively communicate with engineers and devops teams to resolve issues.
+ Manage application monitor notifications and review systems to proactively address problems, ensuring optimal performance.
+ Participate in on-camera team meetings and contribute actively.
+ Assist with escalated requests or issues to ensure high customer satisfaction and stay involved until resolution.
+ Onboard and configure new clients onto our digital solutions and applications.
+ Document previous "tribal knowledge" and work to eliminate technical debt.
+ Maintain a customer-focused mindset to provide exemplary customer service.
+ Participate in on-call duty rotation.
**Qualifications:**
+ Bachelor's Degree in Engineering or MCA, or equivalent with 3+ years of relevant work experience.
+ Minimum of 3+ years experience creating tools for automation, debugging, and monitoring for enterprise-level applications.
+ Deep understanding of common scripting languages (Python, Bash) to create tools for automation, enablement, and monitoring.
+ Experience in troubleshooting enterprise-level applications.
+ Proficiency in Linux/Unix operating systems.
+ Experience using REST APIs and/or Postman.
+ Ability to write basic SQL and Elasticsearch queries.
+ Experience with HTML, JavaScript.
+ Experience in full-stack troubleshooting.
+ Strong preference for experience with Google Cloud Platform or other cloud platforms.
+ Capability to work in a fast-paced, collaborative environment with minimal supervision.
+ Strong written and verbal communication skills.
+ Ability to thrive in a 100% remote, collaborative, and cross-functional team environment.
Category: Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0084416

We're looking for a **Support Analyst** to join our team at MBPS. In this role, you'll be instrumental in providing responsive and effective support to users across GWAM. You'll handle issue resolution, user and application administration, batch job monitoring, help optimize workflows and create process improvements. Your contributions will support business continuity and drive improvements through collaboration and data-informed decision-making.
**Position Responsibilities:**
+ Identify Improvement Opportunities, Analyze current workflows, and procedures to identify inefficiencies or bottlenecks and initiate process improvements and automation.
+ Perform higher level analysis and troubleshooting by coordinating with L2 Support to resolve application issues.
+ Conduct/attend knowledge transfer, shadow training, reverse shadow training, cross training, coaching, quality checking, queue managing and updating team's documents.
+ Generate, monitor, and provide hourly, daily, weekly, and monthly reports to business managers.
+ Perform Ad Hoc tasks and fulfill special projects and process improvements like automation assigned by Onshore and Offshore Leads.
+ Identify issues and apply necessary corrective action or ensure request, incident and change tickets are assigned to the correct resolver group.
+ **_Amenable to work UP Ayala Technohub (Quezon City) or Manulife Center, Mactan Newtown (Cebu)_**
+ **_Amenable to work on a hybrid set-up (3x a week onsite)_**
+ **_Amenable to work in any shift schedule assigned (night shift; but flexible depending on business need)_**
**Required Qualifications:**
+ Education: Bachelor's Degree holders are welcome to apply.
+ Experience: At least one to two years of relevant experience in L1 or L1.5.
+ Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
+ Minimum Skills to Hire/Must Haves:Excellent working knowledge in the following applications and ticketing system tools listed:
**Required Application Specific Knowledge:**
+ ServiceNow
+ Power Apps
+ Power BI / Power Automate
+ JIRA
+ Voyager
+ Confluence
+ Sharepoint
+ MPS
+ Simcorp
+ FINDUR
+ E!LMS
**Preferred Qualifications:**
+ CAWLA
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

We're looking for a **Support Analyst** to join our team at MBPS. In this role, you'll be instrumental in providing responsive and effective support to users across GWAM. You'll handle issue resolution, user and application administration, batch job monitoring, help optimize workflows and create process improvements. Your contributions will support business continuity and drive improvements through collaboration and data-informed decision-making.
**Position Responsibilities:**
+ Identify Improvement Opportunities, Analyze current workflows, and procedures to identify inefficiencies or bottlenecks and initiate process improvements and automation.
+ Perform higher level analysis and troubleshooting by coordinating with L2 Support to resolve application issues.
+ Conduct/attend knowledge transfer, shadow training, reverse shadow training, cross training, coaching, quality checking, queue managing and updating team's documents.
+ Generate, monitor, and provide hourly, daily, weekly, and monthly reports to business managers.
+ Perform Ad Hoc tasks and fulfill special projects and process improvements like automation assigned by Onshore and Offshore Leads.
+ Identify issues and apply necessary corrective action or ensure request, incident and change tickets are assigned to the correct resolver group.
+ **_Amenable to work UP Ayala Technohub (Quezon City) or Manulife Center, Mactan Newtown (Cebu)_**
+ **_Amenable to work on a hybrid set-up (3x a week onsite)_**
+ **_Amenable to work in any shift schedule assigned (night shift; but flexible depending on business need)_**
**Required Qualifications:**
+ Education: Bachelor's Degree holders are welcome to apply.
+ Experience: At least one to two years of relevant experience in L1 or L1.5.
+ Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
+ Minimum Skills to Hire/Must Haves:Excellent working knowledge in the following applications and ticketing system tools listed:
**Required Application Specific Knowledge:**
+ ServiceNow
+ Power Apps
+ Power BI / Power Automate
+ JIRA
+ Voyager
+ Confluence
+ Sharepoint
+ MPS
+ Simcorp
+ FINDUR
+ E!LMS
**Preferred Qualifications:**
+ CAWLA
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The client is building a new Centre of Execution (COEx) in Manila and urgently needs IT Support Analyst.

See more job openings in Information Technology

**CLIENT**

Our client is a leading global digital marketing agency.

**JOB DESCRIPTION**
- Focuses on improving the customer experience and sales by developing a deep understanding of customer behavior across client’s commerce experiences through analytics.
- Integrate disparate data sources that capture performance of online and offline media
- Create measurement frameworks, dashboards and reports.
- Establish new and evaluate existing KPIs and benchmarks based on client goals, customer trends.
- Detect root causes of changes in metrics and effectively communicate these insights.
- Provide analysis to optimize website, channel performance and customer segmentation.
- Support in designing segmentation and tracking studies.
- Collaborate with media team to build activation audiences for campaigns.
- Execute holistic A/B testing plans in the shopping journey with reporting and recommendations.
- Develop an understanding and/or have knowledge of SEO best practices and its impact on metrics.
- Implement tagging strategy for tracking customer behavior across online experiences.
- Work with technology team to implement analytics based on requirements.
- Assist in eCommerce investment decisions by evaluating and forecasting digital behavior
- Scope the impact of strategic initiatives as an input into eCommerce roadmap
- Manage quality assurance testing related to tracking and analytics.
- Stay up-to-date on trends, explore new analytics tools to improve reporting.

**JOB QUALIFICATION**
- Bachelor’s degree required (major in Business, Economics/Finance, Engineering, Statistics, Computer Science, Mathematics).
- Strong analytical skills with solid foundation in statistical techniques.
- 1+years’ experiencein developing and managing eCommerce measurement strategy, data strategy, and reporting.
- Advanced use of Google Analytics 360 for an eCommerce Business (use of Segments, Custom Dimensions, enhanced eCom dimensions and metrics, Custom Reports).
- Web Analytics (SiteCatalyst, Google Analytics, Omniture, WebTrends) and digital media analytics (Doubleclick, Atlas) a plus.
- Advanced Excel and PowerPoint skills required.
- Experience with Business Intelligence & reporting tools such as Power BI, Tableau, Qlik.
- Understanding of data management, forecasting, optimization, predictive modeling.
- Resourceful, collaborative and a creative solution-seeker.

**ACTIVE DATES**

Urgent hiring!

The client is building a new Centre of Execution (COEx) in Manila and urgently needs IT Support Analyst.

See more job openings in Information Technology

**CLIENT**

Our client is a leading global digital marketing agency.

**JOB DESCRIPTION**
- Focuses on improving the customer experience and sales by developing a deep understanding of customer behavior across client’s commerce experiences through analytics.
- Integrate disparate data sources that capture performance of online and offline media
- Create measurement frameworks, dashboards and reports.
- Establish new and evaluate existing KPIs and benchmarks based on client goals, customer trends.
- Detect root causes of changes in metrics and effectively communicate these insights.
- Provide analysis to optimize website, channel performance and customer segmentation.
- Support in designing segmentation and tracking studies.
- Collaborate with media team to build activation audiences for campaigns.
- Execute holistic A/B testing plans in the shopping journey with reporting and recommendations.
- Develop an understanding and/or have knowledge of SEO best practices and its impact on metrics.
- Implement tagging strategy for tracking customer behavior across online experiences.
- Work with technology team to implement analytics based on requirements.
- Assist in eCommerce investment decisions by evaluating and forecasting digital behavior
- Scope the impact of strategic initiatives as an input into eCommerce roadmap
- Manage quality assurance testing related to tracking and analytics.
- Stay up-to-date on trends, explore new analytics tools to improve reporting.

**JOB QUALIFICATION**
- Bachelor’s degree required (major in Business, Economics/Finance, Engineering, Statistics, Computer Science, Mathematics).
- Strong analytical skills with solid foundation in statistical techniques.
- 1+years’ experiencein developing and managing eCommerce measurement strategy, data strategy, and reporting.
- Advanced use of Google Analytics 360 for an eCommerce Business (use of Segments, Custom Dimensions, enhanced eCom dimensions and metrics, Custom Reports).
- Web Analytics (SiteCatalyst, Google Analytics, Omniture, WebTrends) and digital media analytics (Doubleclick, Atlas) a plus.
- Advanced Excel and PowerPoint skills required.
- Experience with Business Intelligence & reporting tools such as Power BI, Tableau, Qlik.
- Understanding of data management, forecasting, optimization, predictive modeling.
- Resourceful, collaborative and a creative solution-seeker.

**ACTIVE DATES**

Urgent hiring!

Recommended Skills Functional Knowledge:
Applies analytical and technical skills to perform a variety of activities
Business Expertise: Has good understanding of how the team integrates with others
Leadership: Has no supervisory responsibilities
Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures
Impact: Impacts the quality and quantity of own work
Interpersonal Skills: Uses communication skills and common courtesy to exchange information
Qualifications:
+ Bachelor's degree graduate of any course
+ at least completed 2 years in college with no back subjects.
+ 1-year Technical Support Experience
+ 2-years Customer Support Experience
+ Above Average Communication Skills
+ Can work on a shifting schedule
+ Amendable to work in a hybrid work set up
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Provides technical support to the enterprise, third-party vendors, patients, and clients through various support channels: email, chat, self-service, inbound/outbound calls
+ Empathize with end-user needs and provide technology guidance
+ Provides reliable and consistent service to end-users
+ Act as an advocate for end-users by anticipating, identifying, and addressing their concerns
+ Uses existing procedures and facts to solve routine problems or conduct routine analyses
+ Performs incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution
+ Data center construction, operations, and maintenance by properly documenting troubleshooting performed, resolution provided, and all pertinent information necessary to improve the service are recorded in a timely manner
+ Understand technology functionalities, standard operating procedures, common issues, and solutions
+ Maintain up-to-date knowledge about deployed technology trends and how they affect the business
+ Practice process gap analysis and recommend continuous service improvements
+ Promotes healthy working environment by exercising healthy working relationship with peers, leaders, counterparts
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Undergraduate degree or equivalent experience
+ 2+ years of experience as IT Service Desk analyst
+ Knowledgeable in ticketing tools like ServiceNow
+ Knowledgeable in remote tool applications, O365 applications, and telephony system
+ In-depth knowledge and hands-on experience supporting various applications and/or IT Service Desk tools and systems
+ Has basic knowledge of theories, practices and procedures in a function or skill
+ Proven solid interpersonal, and communication skills with the ability to cross between technical and non-technical audiences
+ Can report onsite
**Preferred Qualification:**
+ Healthcare background
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._