597 Success Manager jobs in the Philippines

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together.

As a Pro Success Manager, you bring our Thumbtack mission to life This leadership role is a part of our outbound sales and success efforts, where you would work specifically with a team to drive pro satisfaction and usage while minimizing churn on our platform. By coaching your team in handling pro concerns, through our users' different channels (phone, chat, SMS, and email), you navigate these challenges with education, business partnering, and establishing trust. Our best Managers are enthusiastic individuals who know how to coach and build talent within their teams.  They will understand how to be truly consultative with businesses in the home service industry.

The ideal candidate will have a proven track record in outbound sales efforts, with experience in recovery and expansion programs. Must also be adaptable in your sales pitch to meet customer and departmental needs.

• Oversee a team of 8-10 Success Associates that work with our pros directly and the revenue goals tied to each.
• Be an advocate for your team along with the growth and expansion of our pro's requests.
• Manage a team that works with some of our top pros in high-demand areas on Thumbtack, to drive long-term retention and growth. Coaching your team to understand your pro's project goals, needs, and challenges so you can help them extract the full value of their Thumbtack experience.
• Creating moments of thoughtful recognition for our pros to show them how appreciative we are of our partnership and how our tool can change the process of completing home projects.
• Provide appropriate education, actionable advice, useful content, and clear communication as needed to your associates.
• Become an expert of the Thumbtack product and clearly articulate how we will help your customers complete their projects.
• Act as a bridge between the customer, our pros, and Thumbtack, providing feedback about the product to our internal product teams.
• Leverage a new revenue and sales-focused experience for our agents driving to company goals.

• Must have a background with revenue and growth-driving teams.
• Minimum 2+ years of experience in customer success, B2B, sales, account management, consulting, leadership roles or similar customer-facing roles.
• Demonstrated ability to manage a portfolio of accounts, build strong customer relationships and deliver a customer-centric solution that met defined KPIs.
• Technology enthusiast, positively curious, and eager to build and learn.
• Proven ability to manage, utilize, and prioritize your time and efforts.
• Ability to work cross-functionally within an organization to drive results
• Exceptional verbal and written communication: clear, on point and confident
• Strong empathic leadership skills, with the ability to inspire, motivate, and influence others while building trust and belonging.
• Sales, Success, or GTM leadership, with a focus on revenue-driving teams.
• Experience working for a company offering services through an online Marketplace
• Salesforce or similar CRM experience
• Quick learner that can incorporate industry and vertical-specific jargon in your communication with customers.

Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together.

About The Role
As a Pro Success Manager, you bring our Thumbtack mission to life This leadership role is a part of our outbound sales and success efforts, where you would work specifically with a team to drive pro satisfaction and usage while minimizing churn on our platform. By coaching your team in handling pro concerns, through our users' different channels (phone, chat, SMS, and email), you navigate these challenges with education, business partnering, and establishing trust. Our best Managers are enthusiastic individuals who know how to coach and build talent within their teams. They will understand how to be truly consultative with businesses in the home service industry.

The ideal candidate will have a proven track record in outbound sales efforts, with experience in recovery and expansion programs. Must also be adaptable in your sales pitch to meet customer and departmental needs.

What You'll Do

• Oversee a team of 8-10 Success Associates that work with our pros directly and the revenue goals tied to each.
• Be an advocate for your team along with the growth and expansion of our pro's requests.
• Manage a team that works with some of our top pros in high-demand areas on Thumbtack, to drive long-term retention and growth. Coaching your team to understand your pro's project goals, needs, and challenges so you can help them extract the full value of their Thumbtack experience.
• Creating moments of thoughtful recognition for our pros to show them how appreciative we are of our partnership and how our tool can change the process of completing home projects.
• Provide appropriate education, actionable advice, useful content, and clear communication as needed to your associates.
• Become an expert of the Thumbtack product and clearly articulate how we will help your customers complete their projects.
• Act as a bridge between the customer, our pros, and Thumbtack, providing feedback about the product to our internal product teams.
• Leverage a new revenue and sales-focused experience for our agents driving to company goals.

In order to be successful, you must bring

• Must have a background with revenue and growth-driving teams.
• Minimum 2+ years of experience in customer success, B2B, sales, account management, consulting, leadership roles or similar customer-facing roles.
• Demonstrated ability to manage a portfolio of accounts, build strong customer relationships and deliver a customer-centric solution that met defined KPIs.
• Technology enthusiast, positively curious, and eager to build and learn.
• Proven ability to manage, utilize, and prioritize your time and efforts.
• Ability to work cross-functionally within an organization to drive results
• Exceptional verbal and written communication: clear, on point and confident
• Strong empathic leadership skills, with the ability to inspire, motivate, and influence others while building trust and belonging.
• Sales, Success, or GTM leadership, with a focus on revenue-driving teams.
• Experience working for a company offering services through an online Marketplace
• Salesforce or similar CRM experience
• Quick learner that can incorporate industry and vertical-specific jargon in your communication with customers.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact:

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we'll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Customer Success Manager - AEM

About the Role:

• Renewal ownership: lead renewal strategy and negotiations; ensure price yield targets are met; proactively mitigate churn and at-risk accounts.
• Customer lifecycle management: define success plans with measurable outcomes and execute engagement cadences to drive adoption and retention.
• Growth identification: surface cross-sell and upsell opportunities based on business needs and product fit; partner with Business Development to progress expansion.
• Executive and stakeholder engagement: build multi-threaded relationships; tailor value narratives that position our solutions vs. competitors.
• Training and enablement: diagnose customer training needs; coordinate with Training Specialists to deliver targeted enablement that boosts usage and proficiency.
• Territory and account planning: maintain account plans, health scores, and risk/expansion hypotheses; execute territory strategies aligned to segment goals.
• Forecasting and reporting: deliver accurate renewal and expansion forecasts; reforecast as needed; maintain dashboards and documentation.
• Salesforce discipline: ensure complete, timely, and accurate CSM data, including activities, health indicators, renewal dates, and opportunity details.
• Product and industry expertise: maintain current product knowledge and competitive positioning; develop industry understanding to align use cases with customer outcomes.
• Cross-functional collaboration: partner with Product, Support, Order Management, Marketing, and Sales to resolve issues, share insights, and enhance customer experience

Key Deliverables:

• Renewal outcomes, meeting or exceeding retention and price yield targets for assigned accounts.
• Regular customer touchpoints highlighting value realized, usage trends, roadmap relevance, and next-step commitments.
• Accurate monthly and quarterly forecasts for renewals and identified expansion opportunities.
• Clean, up-to-date Salesforce records and reporting dashboards.
• Customer training plans and completion outcomes that correlate to increased adoption/usage.
• Actionable customer and competitive insights shared with internal teams.

About You:

Qualifications and Experience

• Bachelor's degree in Business, Finance/Accounting, Commerce, Law, or related field preferred.
• Background in Account Management, Customer Success, or Sales within Technology/SaaS or IT preferred; proven track record driving renewals and retention.

Skills

• Commercial acumen
• Relationship leadership: strong stakeholder management
• Communication: excellent English written and verbal skills; other languages as required
• Customer orientation
• Planning and organization: strong territory/account planning, prioritization, and time management skills.
• Collaboration: effective cross-functional partner

Job Title: Customer Success Manager (CSM)

Location: Remote

Role Type: Full-Time

Who Are We?At Reef, we connect elite revenue talent with high-growth B2B companies building world-class customer success and revenue teams.

We work exclusively with the top 3% of candidates and match you with established companies across Australia, New Zealand, the US, and UK who invest seriously in their customer retention and growth infrastructure.

We support your integration into these companies by providing you with additional training, admin/HR support, and adding you to our community of high-performing customer success and revenue professionals.

About the RoleWe're seeking an experienced CSM to drive client retention and expansion for a scaling B2B company. You'll work directly with the client team, owning complete customer lifecycle management from onboarding through renewal and expansion.

You'll manage a portfolio of key accounts, ensuring they achieve their desired outcomes while identifying growth opportunities. The company provides comprehensive customer data, proven success frameworks, and clear retention targets.

What success looks like: 95%+ client retention rate with consistent account expansion revenue. You'll work with established business owners who value strategic partnerships and long-term growth. You'll be part of an integrated revenue team with direct access to senior leadership and clear progression opportunities within the organisation.

This role suits people who've consistently driven client success and revenue growth in complex B2B environments and want to join a company serious about scaling through customer excellence.

• Excellent spoken and written English
• 3+ years experience in customer success or account management roles
• Proven track record of managing client relationships and driving renewals
• Comfortable presenting to business owners and senior stakeholders
• Strong problem-solving and consultative communication skills
• Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment; a good quality microphone or headset.

• Competitive salary with uncapped commission structure for high achievers
• Direct employment with established, rapidly growing company agency
• Growth potential as the company scales to higher revenue targets
• Access to other job opportunities through Reef.

HIRING | Client Onboarding Specialist / Customer Success Manager

QUALIFICATIONS

• Bachelor's Degree with Business or Accounting related courses
• Provide exceptional customer service and support
• Respond to customer inquiries and resolve issues promptly
• Handle customer complaints and escalate issues when necessary
• Team player and can collaborate with different type of people to ensure solutions
• Teachable

RESPONSIBILITIES

• Conduct software training sessions for clients
• Troubleshoot and resolve customer inquiries and issues
• Proactively engage with customers to understand their needs
• Offer appropriate solutions and alternatives to meet customer needs

BENEFITS

• Basic pay + Commission
• Mandatory Statutory Benefits + HMO
• Statutory Incentive Leave + Paid-Time-Off
• Opportunity to travel
• Promotions (with qualifications)
• Culture-focused environment

*** FRESH GRADUATES ARE OPEN TO APPLY***

Job Types: Full-time, Permanent

Pay: Php14, Php20,000.00 per month

Benefits:

• Flextime
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Course Graduated

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 1 year (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

We're looking for an Account Manager to join our Manila office. This role is ideal for someone who enjoys building relationships, solving problems, and helping customers grow their business with us. Each Account Manager will be the dedicated point of contact for several key clients (typically resellers and high-value hosting customers spending over $300/month).

Your focus will be to maintain strong relationships, ensure customer satisfaction, and identify opportunities to grow client accounts through additional services, upgrades, and better adoption of our platform.

Key Responsibilities

• Act as the main point of contact for key assigned clients.
• Build strong, long-term relationships with customers, ensuring they feel supported and valued.
• Maintain and grow revenue per client by identifying opportunities for upselling and cross-selling hosting products, domains, and related services.
• Proactively monitor client health metrics, such as:
• Monthly revenue per client
• Number of active products per client
• Number of domains under management
• Cancellation trends
• NPS / CSAT scores
• Work closely with the support and sales teams to ensure clients receive timely care.
• Provide periodic check-ins and account reviews to identify areas for improvement or growth.
• Manage client retention efforts, addressing potential churn risks before they escalate.

About You

• Prior experience in account management, customer success, or hosting industry support preferred.
• Excellent communication and relationship-building skills.
• Strong understanding of web hosting, domains, and related technologies (or willingness to learn).
• Comfortable working with data to track KPIs and make decisions.
• Proactive, self-motivated, and customer-focused mindset.

What We Offer

• An exciting opportunity to shape lasting client relationships and elevate their web hosting experience.
• A supportive, collaborative culture where your expertise drives customer satisfaction and retention.
• Competitive compensation with growth opportunities in a truly global business.

Join us to build the team that builds

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Location:
Remote, UK-aligned time zone preferred

Start:
ASAP

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Job Description:

• Build and maintain strong, long-lasting customer relationships.
• Serve as the primary point of contact for client needs, inquiries, and escalations.
• Guide new clients through onboarding to ensure smooth adoption of products or services.
• Conduct product demonstrations, training sessions, and workshops tailored to client needs.
• Act as the customer's voice within the company by sharing feedback with product, sales, and support teams.
• Identify opportunities to improve the customer experience.
• Drive customer satisfaction and retention through proactive engagement.
• Identify upsell and cross-sell opportunities aligned with customer goals.
• Track customer usage, engagement, and performance metrics.
• Provide regular reports and business reviews to clients and management.
• Collaborate with technical and support teams to resolve customer issues promptly.
• Provide guidance on best practices to maximize product value.
• Understand client business goals and align them with company solutions.
• Position the organization as a trusted advisor and partner in the customer's success journey.

Qualifications:

• At least 2 years of Team/People Management Experience
• Amenable to work onsite in Alabang, Muntinlupa.
• Flawless communication skills, both written and oral, with extensive public speaking experience
• Have a strong work ethic and are eager to learn and make new connections with prospects
• Have experience using LinkedIn Sales Navigator or other similar prospecting applications while keeping track of dead-end leads
• Must be an excellent problem-solver and willing to collaborate in an exceedingly competitive environment.

PLEASE DON'T APPLY IF YOU ARE OUTSIDE THE PHILIPPINES. We are located in Muntinlupa City.

Sr. Specialist, Customer Success

We're building collaboration sof tware to help teams work more ef fectively together and achieve their goals. Our Customer Success team is committed to helping clients adopt our platform as both a technology product and a holistic approach to teamwork. We aim to ensure all customers—across countries, industries, and functions—start strong and continue getting maximum value over time.

We are launching a Scaled Customer Success program to drive adoption and retention across a broader customer base. We're looking for a Customer Success Manager (CSM), Scaled, to partner with clients on how to best leverage our work management solution to meet their unique business objectives. Your engagements—though time bound—will boost customer satisfaction and confidence in the platform. Equipped with the knowledge of what it takes for customers to succeed, you will serve as a thought partner and trusted advisor.

Responsibilities

•Engage with customers across industries, functions, and customer journey stages in both 1:1 and scaled formats.

• Drive customer outcomes and value by consulting on change management, leading design workshops, and using storytelling in business reviews.

• Empower customers to become self-sufficient platform champions, solving immediate needs while focusing on long-term success, value realization, and retention.

• Collaborate with the Scaled CS team to design strategies and plays for broad engagement, ef fective tactics, and strong adoption and retention results.

• Partner cross-functionally with Sales and Renewals to flag at-risk accounts, provide customer insights, and identify expansion opportunities and retention risks.

• Coordinate with Support and Finance to facilitate resolutions for customer issues.

• Act as the voice of the customer across teams, providing feedback to Product and the broader organization.

• Develop strong relationships with assigned accounts, acting as their main point of contact.

• Guide customers through onboarding, training, and adoption.

• Monitor account health and proactively address concerns to reduce churn.

• Drive product usage through best practices and strategic recommendations.

• Partner with Sales and Support to identify and pursue growth opportunities.

• Maintain customer data and interaction history in CRM tools (e.g., Salesforce).

• Analyze customer metrics and prepare quarterly business reviews (QBRs).

About You

•3+ years of proven success in Account Management or Customer Success.

• Experience in SaaS or B2B environments strongly preferred.

• Excellent communication and interpersonal skills.

• Strong problem-solving, time management, and organizational abilities.

• Familiarity with tools like Salesforce, Gainsight, or HubSpot.

• Skilled communicator able to engage confidently and concisely across multiple channels and with diverse audiences, from cross-functional teams to executive stakeholders