102 Subject Specialists jobs in the Philippines

Some careers shine brighter than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role ofSubject Matter Expert - Settlements Operations - FUNDS SETTLEMENTS.

Job Responsibilities:

· Guaranty the efficient and timely processing of all orders (subscriptions and redemptions) received from the Dealing in respect of existing procedures.

· Verify, store all kind of documents (contract notes, statements)  and perform a proper follow-up when required.

· Process call backs in a timely manner and raise issues as quickly as possible.

· Validate the payment instructions for subscriptions

· Provide efficient, timely and precise responses to all inquiries raised by external counterparties and internal departments.

· Ensure polyvalence and provide required training to new employee.

· As a senior team member display the right behavior and maintain working environment compliant with corporate rules.

Job Requirements:

· Extensive experience in end to end settlement processing.

· Understanding the complexity of the Private Banking systems and controls.

· Complete processes within timeframes set.

· Strong communication and interpersonal skills

· Ability to grasp concepts and processes quickly and accurately

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

What you will be doing:

• Answer inbound/place outbound calls within guidelines established by the client and contact center management.
• Act as liaison between the Supervisor and in/outbound associates as directed.
• Maintain campaign Knowledge Center as directed by supervisor or client.
• Assist in training and coaching in/outbound associates on product/services and campaign changes.
• Provide customers accurate answers and solutions to their questions and problems.
• Determine information to add to the knowledge center.
• Identify trends of issues and make recommendations for solutions to Supervisor.
• Lead or participate in weekly meetings with client counterparts / PIC.
• Participate in client-led training sessions in center or in client facilities.
• Perform other duties as assigned.

What we're looking for:

• At least 2 years BPO experience with 1 year experience as SME in a technical account
• Must be CEFR B2 Level

Some careers shine brighter than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of
Subject Matter Expert - Settlements Operations - Cash Management Treasury Support.

Job Responsibilities:

• Provide accurate Nostro Balances to assist with maintaining the banks balances within set tolerances.
• Accurate recording/monitoring of daily currency flows across all of the business Nostro Accounts.
• Settle Treasury Deals accurately and efficiently escalating any errors promptly and with clarity.
• Good working relationship with colleagues within both Onshore and Offshore Teams.
• Working in conjunction with the Onshore team actively review and maintain departmental Desk Instructions/Procedures.
• Ensure desk instructions and business procedure manuals are proactively read and updated.
• Liaise effectively with both internal and external parties; demonstrate an awareness of the 'end client'

Job Requirements:

• Knowledge of Cash Management, FX & Money Market
• Understanding the complexity of the Private Banking systems and controls.
• Complete processes within timeframes set.
• Strong communication and interpersonal skills
• Ability to grasp concepts and processes quickly and accurately

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

Y
ou'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

About DigiPlus Interactive Corp.

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.

For more information, visit:

JOB OVERVIEW

The Subject Matter Expert (SME) plays a pivotal role in delivering exceptional customer experience by handling complex inquiries, mentoring team members and new hires. This role requires a proactive approach to resolving customer issues and contributing to the continuous improvement of processes and most especially of team members (CSR).

RESPONSIBILITIES

• Provide real-time support to our SRs and handle escalated or complex customer inquiries and provide timely, accurate resolutions.
• Serve as a role model for team members (CSR) by demonstrating best practices in customer service and communication.
• Collaborate with supervisors and managers to identify trends in customer feedback and suggest process improvements.
• Assist with onboarding and training of new hires, ensuring they have a strong foundation in company policies and customer service standards.
• Monitor team performance metrics and provide coaching or support to improve outcomes.
• Participate in quality assurance reviews, offering feedback to maintain and enhance service standards.
• Stay updated on company products, policies, and procedures to ensure accurate and consistent information is provided to customers.

QUALIFICATIONS

• At least one (1)year of tenure in the Customer Service Department with good standing and no current warnings
• Strong interpersonal and problem-solving skills
• Ability to coach, mentor, and inspire team members to achieve high performance
• Proficiency in our Standard Operating Procedures
• Detail-oriented with strong organizational skills

• REQ
• 26/08/2025
• Financial Crime Prevention Operations
• Taguig, Filipijnen
• ING Hubs

Subject Matter Epert

As part of this role, you will be the go-to epert in terms of knowledge about assigned KYC service and its related topics – Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and rigorous Customer Due Diligence compliance. This role shall cover quality, knowledge, risk and control management to ensure that Know Your Customer - Customer Due Diligence for new account opening and maintenance of eisting customer accounts or transaction monitoring activities are completed and signed off by operations in compliance with local regulations as well as ING's global procedures.

If you are good at:

Interpreting procedures and policies subsequently aligning the operations team for corresponding e

• ecution of such requirements.
  Handling queries and managing intermediate to comple- scenarios encountered by operations supported including resolving process/knowledge gaps, if any .
• Facilitating sessions for process updates and ops calibration as needed.
• Conducting thematic analysis on quality and remediation reporting of KYC/TM by identifying roadblocks and applying solutions mindset which translates to the identification of preventive and corrective actions in partnership with management teams of the assigned area/business line.
• Providing general consultancy and advisory service on projects and initiatives that may impact quality improvement by ensuring adherence to policies and procedures.
• Applying quality management framework or equivalent boosting circle's performance and enhancing QA/QR/QC collaboration.
  Self-organizing and can deliver comple- work independently.
  Coaching & mentoring junior e- perts.
• Implementing controls and related documentations to audit, testing, migration, and quality.

If you are:

A professional and mature individual displaying the following behaviours:

• Has high analytical skills, multitasking skills and can use a wide range of analytical tools and systems.
• Has proactive critical thinking, decision making and problem-solving skills.
• Has influencing and persuasiveness skills to steer discussions relating to the scope above.

• Has a background/knowledge in Wholesale and Retail banking KYC.

• A candidate that has at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.

• 2-3 / 3-4 years banking operations background or equivalent, preferred.

If you can:

Understand and effectively e

• ecute elements of quality management between first and second line of defense in identifying root cause(s) to help solve/prevent recurrence and impact to the organization's risk appetite.
  Coach operations staff & junior e- perts for any quality and knowledge improvements leading to a sustenance and consistency on performance.
• Articulate and challenge changes where applicable and dispute findings/work on proposals from respective counterparts.
• Perform ad hoc tasks as per business need.

If you'd like to work with:

• Operations Staff, Leadership, Design & Implementation (COE) teams, 1st and 2nd line control/compliance teams, project teams.

If you want to:

• Work in downtown BGC, the country's economic center or OAT just at the corner of EDSA-Ayala (depending on business line assignment)
• Enjoy competitive compensation and allowances.
  Be part of one of the most innovative and e- citing digital banks in the world
• Be part of a diverse, creative, and energized team

Subject Matter Epert

As part of this role, you will be the go-to epert in terms of knowledge about assigned KYC service and its related topics – Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and rigorous Customer Due Diligence compliance. This role shall cover quality, knowledge, risk and control management to ensure that Know Your Customer - Customer Due Diligence for new account opening and maintenance of eisting customer accounts or transaction monitoring activities are completed and signed off by operations in compliance with local regulations as well as ING's global procedures.

If you are good at:

Interpreting procedures and policies subsequently aligning the operations team for corresponding e

• ecution of such requirements.
  Handling queries and managing intermediate to comple- scenarios encountered by operations supported including resolving process/knowledge gaps, if any .
• Facilitating sessions for process updates and ops calibration as needed.
• Conducting thematic analysis on quality and remediation reporting of KYC/TM by identifying roadblocks and applying solutions mindset which translates to the identification of preventive and corrective actions in partnership with management teams of the assigned area/business line.
• Providing general consultancy and advisory service on projects and initiatives that may impact quality improvement by ensuring adherence to policies and procedures.
• Applying quality management framework or equivalent boosting circle's performance and enhancing QA/QR/QC collaboration.
  Self-organizing and can deliver comple- work independently.
  Coaching & mentoring junior e- perts.
• Implementing controls and related documentations to audit, testing, migration, and quality.

If you are:

A professional and mature individual displaying the following behaviours:

• Has high analytical skills, multitasking skills and can use a wide range of analytical tools and systems.
• Has proactive critical thinking, decision making and problem-solving skills.
• Has influencing and persuasiveness skills to steer discussions relating to the scope above.

• Has a background/knowledge in Wholesale and Retail banking KYC.

• A candidate that has at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.

• 2-3 / 3-4 years banking operations background or equivalent, preferred.

If you can:

Understand and effectively e

• ecute elements of quality management between first and second line of defense in identifying root cause(s) to help solve/prevent recurrence and impact to the organization's risk appetite.
  Coach operations staff & junior e- perts for any quality and knowledge improvements leading to a sustenance and consistency on performance.
• Articulate and challenge changes where applicable and dispute findings/work on proposals from respective counterparts.
• Perform ad hoc tasks as per business need.

If you'd like to work with:

• Operations Staff, Leadership, Design & Implementation (COE) teams, 1st and 2nd line control/compliance teams, project teams.

If you want to:

• Work in downtown BGC, the country's economic center or OAT just at the corner of EDSA-Ayala (depending on business line assignment)
• Enjoy competitive compensation and allowances.
  Be part of one of the most innovative and e- citing digital banks in the world
• Be part of a diverse, creative, and energized team

Your place of work

Eplore the area

Questions? Just ask

ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

The Subject Matter Expert – Record to Report is accountable for delivering accurate and timely financial reporting activities, including Journal Entry Processing, Month-End Close, Balance Sheet Reconciliations, Fixed Assets Management, and Compliance. Working closely with the Team Leader, Service Delivery Manager, and other process teams, the SME ensures compliance with accounting standards (IFRS/GAAP), company policies, and audit requirements. The SME serves as the escalation point for complex accounting issues, drives process improvements, and provides training to Analysts to enhance their technical knowledge and operational performance.

JOB ROLE AND RESPONSIBILITIES:

The scope of the role will continue to broaden, but key areas of responsibility are as follows:

People

• Serve as a technical mentor to Analysts, providing guidance on accounting processes.
• Share knowledge through structured training and informal coaching.
• Deliver targeted workshops.
• Support Team Leader in performance coaching for the RTR team.

Partnership

• Collaborate with cross-functional teams to ensure accuracy and completeness in reporting.
• Engage with auditors, both internal and external, to address queries.
• Work with Order to Cash & Procure to Pay SMEs to ensure end-to-end accounting integrity

Operational

• Manage or process high-value, priority, complex or exception journals & reconciliations, and/or be a functional expert in a technology within the IT Landscape.
• Monitor closing activities to ensure adherence to deadlines.
• Maintain compliance with accounting standards, tax laws, and internal policies.
• Analyze KPIs and identify areas for performance improvement.
• Participate in automation and reporting enhancement initiatives.

Other

• Prepare audit schedules and respond to audit requests.
• Keep RTR process documentation current and accurate.
• Contribute to finance transformation projects.

SKILLS AND EXPERIENCE REQUIRED:

• Minimum 3 - 5 years' experience in accounting, preferably Record-to-Report in Shared Services or corporate finance.
• Solid technical accounting knowledge (IFRS & local GAAP) and experience with month-end close activities.
• Experience with ERP GL modules (SAP FI-GL preferred) and reconciliation tools (BlackLine).
• Strong analytical skills, attention to detail and ability to explain technical accounting issues to nonaccountants.
• Advanced Excel skills (pivot tables, lookups); exposure to Power BI or reporting tools helpful.
• Customer service mindset and solid problem-solving/analytical ability.
• Professional accounting qualification (CPA, ACCA, CIMA) desirable.
• Strong Excel skills; familiarity with consolidation/reporting tools advantageous.

We're Hiring: Subject Matter Expert (SME) – AI Technologies | Remote

We are seeking a Subject Matter Expert in AI Technologies to provide technical leadership and strategic guidance as we design, deploy, and optimize cutting-edge AI solutions.

This role is ideal for a seasoned professional with deep expertise in AI/ML and a passion for shaping impactful innovation.

The Role – Key Responsibilities

• Advise and guide teams on AI/ML model development, deployment, and integration.
• Provide architectural insight, performance optimization, and best practice recommendations.
• Consult on the use of generative AI and large language models (LLMs), including fine-tuning and prompt engineering.
• Collaborate with engineering and product teams to align AI initiatives with business strategy.
• Act as a technical advisor and trainer when needed.

Ideal Profile – Key Requirements

• Deep expertise in AI/ML technologies (model development, deployment, integration).
• Hands-on experience with cloud-based AI services (Azure AI, AWS SageMaker, GCP Vertex AI).
• Strong knowledge of generative AI and LLMs, including fine-tuning and prompt engineering.
• Ability to consult on architecture, scalability, and optimization.
• Experience advising or collaborating with cross-functional teams on AI strategy and execution.

Nice to Have

• Exposure to MLOps practices (model monitoring, retraining pipelines).
• Familiarity with vector databases and retrieval-augmented generation (RAG).
• Strong communication skills for technical advisory and training.

Location: Remote

Type: Full-Time / Part-time/ Contract

To Apply: Please send your updated CV or portfolio to

Job Types: Full-time, Part-time

Pay: From Php250.00 per hour

Work Location: Remote

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced BPO TRAINER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Primary Responsibilities

• Managing employees by providing feedback and coaching sessions within the purview of account processes.
• Facilitate training based on the approved outline/curriculum for the account.
• Evaluate the trainee's speed to competency through CFU sessions, activities, and assessments.
• Provides post-training support.
• Document processes through recorded sessions.
• Material development creating: Process Guide, Process Maps, Training Outline, Calibration Logs, and Knowledge

• Minimum of 6 months in the BPO industry as a TRAINER
• Strong computer skills with knowledge of Microsoft Excel/Google Sheets
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Excellent analytical skills
• Strong problem-solving skills
• Strong organizational skills
• Ability to work well in a team environment.
• Ability to work independently
• Willing to work in a Nightshift
• Willing to work onsite in Buendia, Makati and Shaw, Mandaluyong

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Roles and Responsibilities

The Subject Matter Expert (SME) is responsible for providing process expertise, real-time operational support, and performance guidance to the operations team. Acting as a bridge between frontline agents, quality, and training teams, the SME ensures service excellence, process compliance, and continuous improvement in line with client expectations.

Skills

• In-depth knowledge of the specific process, product, or client account handled.
• Strong understanding of CRM systems, ticketing tools, and reporting dashboards.
• Ability to interpret and explain SLAs, KPIs, and compliance requirements.
• Clear verbal and written skills for explaining complex topics simply.
• Capability to train and mentor team members effectively.
• Quick thinking for resolving escalations and workflow issues.
• Accuracy in monitoring processes and identifying discrepancies.
• Ability to work cross-functionally with various teams.

Behavioral Attributes

• Proactive and approachable in providing support.
• Strong ownership and accountability.
• Resilient under high-pressure and fast-paced environments.

Requirements & Qualifications

· 2 years Diploma Course or Highschool graduate but with strong relevant experience

· Good analytical and problem-solving skills

· Good documentation skills and proficient in MS Excel, MS Word and MS PowerPoint

· Amenable to work on 24/7 shifting schedule, holidays, weekends and rest days

· Strong adaptability to new tools, technologies, and workflows.

Job Type: Full-time

Pay: Php29, Php30,000.00 per month

Work Location: On the road