What Jobs are available for Store Supervisor Manila in Manila?

• Respond to customer inquiries and complaints through various channels (phone, email, chat).
• Provide accurate information about products or services.
• Resolve customer issues and complaints in a professional and timely manner.
• Process orders, returns, and refunds according to company policies.
• Maintain detailed and accurate records of customer interactions.
• Follow up with customers to ensure satisfaction.
• Collaborate with internal teams to resolve complex issues.
• Identify customer needs and provide solutions to enhance their experience.
• Stay updated on product knowledge and company policies.
• Handle high-volume customer interactions efficiently and professionally.

• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and patience.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to handle high-stress situations with professionalism.
• Empathetic and customer-focused attitude.
• High school diploma or equivalent; a Bachelor's degree is a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities.

• Providing introductory information, such as a product manual explanation, to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

The Store Supervisor will pay a key role in ensuring our store's smooth and efficient operations. She is mainly responsible for overseeing day-to-day store activities, leading a team of sales personnel, and actively contribute to our sales and customer service goals.

Qualifications:

• At least 6 months of supervisory experience OR 6 months of cashier experience
• Sales and customer-oriented
• Can lead a team of skilled workers (waxing, brow or nail technicians)
• Amenable to work in mall working hours
• Experience in retail, beauty, wellness and other related industries is an advantage

What We Offer:

• Full-time job
• Job stability
• Competitive salary
• Training allowance
• Transportation allowance
• 13th-month pay
• Statutory benefit
• Supportive work environment
• Career growth and development

Work Assignment:

• Our company is hiring for multiple stores that are located nationwide. Identified candidates will be assigned to stores near their location.

Be part of the country's leading company in the beauty, wellness and grooming industry. What are you waiting for? Join our growing team now.

Key Responsibilities:

• Provide excellent customer service through clear verbal and written communication.
• Handle distributor inquiries with professionalism, active listening, and empathy.
• Review and validate contract pricing, rebate agreements, and distributor claims.
• Identify and resolve discrepancies between contracts and distributor invoices.
• Apply conflict resolution and negotiation skills to address pricing or rebate issues.
• Manage rebate/contract escalations and ensure timely resolutions.
• Coordinate with internal stakeholders (finance, contracts, supply chain, legal, and pricing teams).
• Document workflows, gaps, and suggest process improvements.
• Manage multiple contracts, rebate requests, and distributor queries simultaneously.
• Ensure compliance with healthcare industry regulations, SOPs, and risk awareness protocols.

Core Skills & Qualifications:

• Strong communication skills (verbal & written) with excellent customer service orientation.
• Knowledge of supply chain processes (manufacturers > distributors > customers).
• Familiarity with contract terms, rebate agreements, and pricing structures.
• Analytical mindset with strong attention to detail in reviewing pricing and eligibility.
• Strong Excel and data management abilities for reporting and tracking.
• Email management and comfort with contract/rebate management tools.
• Ability to prioritize workload and meet deadlines in a fast-paced environment.
• Experience in process improvement and continuous workflow enhancement.
• Knowledge of healthcare industry regulations is a plus (GPO contracts, distributor agreements, rebate compliance) preferred.
• Fresh graduates are welcome to apply.
• Amenable to work onsite and night shift in Lipa City, Batangas.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php20,000.00 per month

Ability to commute/relocate:

• Batangas: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• B2B account: 1 year (Preferred)

Work Location: In person

Qualifications:

• Bachelor / College Degree in Customs Ad., Marketing, Sales, Transportation, Logistics
• 2-3 working year in related field.
• with 2-3 existing clients.
• Knowledgeable in Air & Sea is an advantage.
• Computer literate with Sales Ability, good communication and negotiation ability
• Can conduct cold calls and can set meeting for presentation of services.

Job Type: Full-time

Pay: From Php40,000.00 per month

Benefits:

• Paid training
• Promotion to permanent employee
• Work from home

Work Location: In person

The Customer Service Representative (CSR) is responsible for providing efficient and professional support to clients by handling inquiries, bookings, documentation, and shipment updates. The role ensures smooth communication between clients, operations, and other departments to guarantee customer satisfaction and timely delivery of services.

Duties and Responsibilities:

• Handle customer inquiries via phone, email, or in person regarding shipping schedules, rates, and services.
• Process booking requests, shipping instructions, and documentation requirements.
• Coordinate with operations, logistics, and warehouse teams to ensure accurate shipment handling.
• Prepare and verify shipping documents (e.g., Bill of Lading, Delivery Receipts, Booking Confirmations).
• Monitor shipment status and provide timely updates to clients.
• Assist in resolving customer complaints or service issues promptly and professionally.
• Maintain customer records and ensure all transactions are properly documented.
• Coordinate billing and collection concerns with the accounting department.
• Support marketing efforts by maintaining good client relationships and providing feedback on service performance.
• Perform other related duties as assigned by the immediate superior.

• Bachelor's degree in Business Administration, Customs Administration, Maritime Studies, or related field.
• At least 1–2 years of experience in customer service, logistics, or shipping industry (fresh graduates are welcome to apply).
• Knowledge of shipping operations, documentation, and port procedures is an advantage.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to handle multiple tasks.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Can work under pressure and with minimal supervision.
• Willing to work flexible hours when required.

Job Description:

• Answers phones and directs all incoming calls to appropriate party promptly and efficiently;
• Receives and interacts with incoming visitors and determine whether they should be given access to specific people;
• Interacts with external clients;
• Manages travel arrangements (booking, trip file, cash advance, itinerary, materials, and expense report);
• Arranges and coordinates meetings and marketing events;
• Pre-underwrites received insurance applications;
• Pre-evaluates received filed claims;
• Cultivates and maintains good relationship with existing customers;
• Follows up collection of remittances and pending underwriting and claims requirements;
• Communicates with agents status of their cooperative's insurance applications and filed claims;
• Monitors region's sales production and trends;
• Collates monthly/quarterly/annual sales performance reports against monthly/quarterly/annual sales goals;
• Assists in identifying opportunities for sales;
• Promotes products to new and existing customers through telemarketing and other means with proper coordination with agents in the region;
• Keeps records of telemarketing sales campaigns;
• Keeps record, updates, and coordinates the following with the Marketing Unit:
• Complete cooperative client listing, active and inactive cooperative client for three consecutive years and their respective premium contributions;
• New cooperative clients and their business;
• Monthly premium contributions of cooperatives in the region per plan;
• Status report on stop remittance or non-remittance of cooperative client in the region;
• Issued, cancelled, and unissued billing statement forms for the month;
• Maintains listing of Agents in the region;
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken; and
• Performs other related tasks that may be assigned from time to time.

Job Requirements:

• Candidate must possess at least Bachelor's/College Degree Holder.
• Fresh graduate to at least 1 Year of working experience.
• Preferably 1 year experience in Customer Service.
• Must be willing to relocate to undergo training and temporarily report in our Quezon City Head Office (Transportation & Accommodation included) before being deployed to our Batangas Satellite Office.

Job Type: Full-time

Pay: Php16, Php18,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Employee stock ownership plan
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)
• Insurance: 1 year (Preferred)
• Cooperative: 1 year (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Jumpstart your #RidiculouslyCool career with TaksUS Batangas with our Food Delivery Campaign (Work From Home Setup) as a Customer Service Representative

We're currently on the lookout for awesome individuals with the following qualifications-

• Must have 1 year BPO working experience or 1 year customer service related job experience (can be combined);
• Must completed two (2) years in college or Associate graduate;
• Amenable to long term work from home setup.

Join TaskUs, Business Intelligence's 2022 "Best Place to Work," and experience a workplace that truly commits to being #PeopleFirst These Ridiculously Good perks and benefits* are available for you

• Scholarship program for your children
• HMO benefits for you and up to 2 dependents after 2 weeks of employment
• Wellness programs
• Retirement savings program with company matching

On-site perks:

• World-class, Ridiculously Refreshing workspaces
• Gym and recreational areas
• Unlimited coffee
• Free healthy lunch
• Daycare for your kids while you're on shift
• Happy Hours, Time Outs, and other on-site events to enjoy

*Terms & Conditions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

About Us

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India.

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