54 Storage Engineer jobs in the Philippines

The Infrastructure Team is a global organization responsible for all critical infrastructure and cloud services, operating with a security- and automation-first mindset. We are at the forefront of enhancing our services, defining operational standards, and setting best practices across the companys infrastructure landscape.

Where You Come In

As a key leader in the Infrastructure Team, you will:

• Lead regional IT service operations, ensuring high availability, security, and operational excellence. You and your team will be held accountable for consistently delivering high-quality outcomes.
• Own and lead complex 2nd and 3rd tier support as a technical escalation point and subject matter expert across infrastructure platforms.
• Drive strategic initiatives to simplify and modernize infrastructure based on reduce, retire, re-platform principles.
• Partner with the Director of IT to maintain the IT roadmap, risk register, project plans, and service portfolio, ensuring they are always accurate and aligned with business goals.
• Lead regional IT projects, managing budgets, risks, timelines, and team deliverables.
• Prepare and deliver executive-level presentations and updates, showcasing excellent communication and influence at the senior leadership level.
• Work closely with Finance to ensure all initiatives are cost-effective, accurately budgeted, and demonstrate clear ROI and efficiency gains.
• Ensure full compliance with internal policies, procedures, and external regulationspersonally and across your team.

Must-Have Skills and Qualifications (Non-Negotiable)

• 12+ years of technical management experience across the following core areas:
  • Active Directory Administration
  • Windows Server (including Active Directory)
  • VMware
  • Computer Networks, TCP/IP, Routing, Switching
  • Firewalls, WAN Optimization
• Bachelors degree in a technical discipline (Computer Science, Information Systems, etc.)
• 13+ years of overall industry experience
• Minimum of 58 years of experience leading people and managing teams
• Demonstrated ability to own, manage, and deliver infrastructure support and modernization projects at scale.

What Makes You Successful

• Strong sense of ownership and accountability in your leadership and technical execution.
• Exceptional problem-solving, critical thinking, and analytical skills.
• Proven ability to multi-task and prioritize in fast-paced environments while meeting deadlines.
• Superior interpersonal and communication skillsable to engage with technical and non-technical stakeholders at all levels.
• Strong collaborator with a track record of holding cross-functional teams accountable for successful delivery.
• Ability to troubleshoot and resolve complex infrastructure issues independently and effectively.

What Youll Get

• A front-row seat to life-changing CGM (Continuous Glucose Monitoring) technology
• A full and comprehensive benefits package.
• Global growth and career advancement opportunities.
• Access to learning programs and tuition reimbursement.
• A chance to join an innovative, mission-driven company with a strong commitment to its employees, customers, and communities.

Also open to Senior Cloud Engineers!
br>Work setup: Full-time WFH (must be based in the Philippines)
Work Schedule: 5 PM - 1 AM

What We Seek:
For Lead Cloud Engineers: At least 4 years of Leadership experience
For Senior Cloud Engineers: 3-5 years of relevant cloud infrastructure experience, preferably in Azure Cloud.
Strong understanding of Cloud Infrastructure solutions and the delivery/execution of how they are implemented using IaC using Terraform (and/or Bicep).
Broad deep technical knowledge across Azure technologies inclusive of: Log Analytics (KQL), Application Insights, Azure Site Recovery, Azure Backup, Azure Security, Azure Networking (App Gateways, Front Door, Firewall, VWAN), Azure Storage, Azure Automation (IaC), Azure Sentinel, App Services, Containers (AKS), Managed Instances, Azure SQL, Azure DNS, Azure Virtual Desktop + Nerdio, Azure Files
AZ-305 Cloud Architect certification

Job Highlights
The organization has a strong technology focus on Azure, offering you plenty of exciting opportunities to grow your skills in Microsoft and Azure in an environment committed to technical excellence and client experience in a very specific, defined space. Six months of experience on our team is worth years somewhere else. Microsoft Partnerships: The company maintains a strong global relationship with Microsoft, providing access to cutting-edge Azure projects and direct engagement with the teams behind the platform. You won't find this at other places. The company offers a competitive compensation package, which includes a base salary, allowances, standard benefits, and performance-based bonuses on a quarterly and annual basis. The work environment is known for its collaborative culture and offers flexible work location options to support work-life balance.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Key Responsibilities:**
+ Troubleshoot and resolve network issues escalated from frontline support, using strong analytical and diagnostic skills.
+ Collaborate with engineering and operations teams to implement network changes, maintenance activities, and incident response plans.
+ Maintain and update network documentation, including topology diagrams, configuration records, and support procedures.
+ Assist in testing and validating network upgrades, patches, and new deployments in a support capacity.
+ Participate in support planning sessions, daily team syncs, and backlog grooming to ensure timely issue resolution.
+ Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements or automation opportunities.
+ Support other operational and project-based tasks assigned.
**Required Qualifications:**
+ Associate's degree in computer science, information technology, or related field, or equivalent hands-on experience.
+ Minimum 1 year of experience supporting enterprise networks in a technical or operational role.
+ CCST certification or equivalent networking expertise.
+ hands-on experience with at least one of the following:
+ Routing and switching (Cisco routers and switches, VMware SD-WAN)
+ Firewalls (Cisco ASA, Palo Alto, NSX)
+ Load balancers (F5, AVI)
**Preferred Qualifications:**
+ Palo Alto PCNSE certification
+ F5 or related load balancing certifications
+ Microsoft Azure certification
+ Familiarity with project or incident management practices (e.g., ITIL, Agile)
+ Experience automating network support tasks using Python or scripting tools
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .

**The Opportunity**
To provide BAU support for MongoDB across Asia. The MongoDB DBA brings 7 plus years of experience in MongoDB installation, Configuration and administration. Possess technical skills and experience in monitoring, troubleshooting, maintenance of MongoDB databases.
**Position Responsibilities:**
+ Provides day-to-day support including installation, configuration, troubleshooting, performance tuning, backup and recovery of Mongo database
+ Installation, configuration and maintenance of MongoDB clusters on-premise and Atlas
+ Evaluate, Plan and perform Mongo DB major/minor upgrades
+ MongoDB scaling across data centres and/or in - depth understanding of MongoDB, including replica sets. Schema using Mongos.
+ Backup & Recovery, Database optimization, hardening and Security maintenance.
+ Backup and restore databases, collections as needed between environments using mongo utilities
**Required Qualifications:**
+ Minimum 7 years of experience in MongoDB and Database Administration
+ Must have worked on production support with hands on experience on standalone, replication, sharding, clustering
+ Experience in upgrading database versions, migrating data across multiple databases/Mongo Atlas and performed CRUD operations.
+ Possess strong experience on query SQL tuning, performance optimization and data realignments
+ Knowledge of managing a MongoDB cluster using Mongo's OpsManager tool
+ Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures
+ Must be willing to work on rotational 24x7 Oncall support, planned/adhoc weekend support/changes and flexible to meet current and future business needs
+ Good communication skills with Positive attitude, problem solving skills, multi-tasking and self-initiative qualities
**Preferred Qualifications:**
+ Postgre
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**The Opportunity**
We are seeking a highly skilled and collaborative Senior Infrastructure Reliability Engineer to join our team in Manila. This is a permanent, hands-on technical role focused on ensuring the reliability, performance, and scalability of middleware systems and cloud-based infrastructure. The ideal candidate will have strong experience in WebSphere, Azure, automation scripting, and certificate management, along with excellent troubleshooting skills and a team-oriented mindset. The role includes participation in a rotational weekend on-call support schedule.
**Position Responsibilities:**
Middleware Administration & Support
+ Install, configure, maintain, and troubleshoot WebSphere Application Server and WebSphere Portal.
+ Deploy and support applications and portlets in WebSphere environments.
+ Integrate LDAP with TDS and TDI, including version upgrades.
+ Perform patching, hardening, SSL setup, and certificate renewals in line with security standards.
+ Provide escalation support for middleware-related issues.
Cloud & Azure Operations
+ Manage and optimize Azure services: App Services, Logic Apps, Azure Functions, and API Management.
+ Support integration of middleware with cloud-native applications.
+ Contribute to cloud migration and optimization initiatives.
Portal Management
+ Configure and maintain WebSphere Portal clusters, virtual portals, and backend database integrations.
+ Manage portal themes, skins, portlets, and content syndication.
+ Execute ConfigEngine tasks and support high availability configurations.
Automation & Scripting
+ Develop and maintain Shell and Batch scripts for infrastructure automation.
+ Use Ansible to automate deployment and configuration tasks.
Performance Monitoring & Troubleshooting
+ Monitor system performance and proactively resolve issues.
+ Implement logging, alerting, and diagnostic tools to ensure system health and uptime.
+ Apply strong troubleshooting skills to quickly identify and resolve infrastructure and middleware issues.
Project Participation & Team Collaboration
+ Collaborate with cross-functional teams on middleware and infrastructure projects.
+ Contribute to documentation, testing, and deployment activities.
+ Support project timelines and deliverables.
+ Be a proactive team player, contributing to a positive and productive team environment.
**Required Qualifications:**
+ Bachelor's or master's degree in computer science, Information Technology, or a related field.
+ 7+ years of experience in middleware and cloud infrastructure roles.
+ Strong hands-on experience with WebSphere, WebLogic, and Oracle Forms/Reports.
+ Proficient in Microsoft Azure (PaaS/IaaS).
+ Familiar with DevOps practices, CI/CD pipelines, and automation tools.
+ Strong analytical and troubleshooting skills.
+ Willingness to participate in rotational weekend on-call support.
**Preferred Qualifications:**
+ Experience with IBM Sterling, SDS, BPM, WODM, and IIS.
+ Exposure to Docker, Kubernetes, and container technologies.
+ Experience working in Agile/Scrum environments.
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Our Purpose:
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview:
Are you prepared to embrace the challenge of shaping the future of one of the most unique and dynamic IT infrastructure support teams? Join our innovative tools and technology support group and collaborate with esteemed professionals in both software and hardware engineering. As enablers of future SW and HW engineering technologies, you will excel in our highly dynamic, customer-focused environment, and be part of an interdisciplinary team responsible for maintaining all aspects of engineering development infrastructure.
This full-time role operates under the principles of Agile methodology and involves working closely with software and hardware development engineers and managers. We emphasize automation in every step as we transition our complex flagship product toward a continuous integration and continuous delivery DevSecOps model.
The ideal candidate in this role will be a critical technical support resource responsible for:
- assisting internal customers on development tools used in both SW and HW engineering groups
- triaging and troubleshooting IT incidents affecting engineering development
- collaborating with various core IT teams on infrastructure improvement projects
- performance benchmarking, monitoring key systems and services, and automating metrics collection processes
- maintaining technical support documentation.
You are also:
- self-motivated continuously striving to grow and to keep up with modern technologies
- an excellent communicator and able to work without direct supervision
- highly organized and skilled in effective task prioritization and always ahead of others
- an innovative thinker unafraid of failure and passionate about embracing challenges
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
- Must be able to work during weekends on rotations and flexible hours
- 3+ years of related experience with a bachelor's degree related to information technology
- Automation/orchestration experience (Jenkins preferred)
- Linux administration experience (RedHat preferred)
- Experience with Python, Groovy, Perl, Bash, and PowerShell
- Working knowledge in GitHub and Jira
- Working knowledge in different types of RDBMS (PostgreSQL preferred)
- Working knowledge of Windows administration.
- Strong customer service skills with previous HelpDesk experience
Nice to have:
- Experience with CloudBees CD/RO
- Proficiency in various Source Control Management systems (e.g., Git, AccuRev, ClearCase, SVN)
- Expertise in Kubernetes deployment and compute virtualization technologies such as VMWare
- Familiarity with Azure and AWS cloud computing
- Knowledge of FlexLM License management
- Background in Software Build and Release processes
We are only considering candidates local to position location and are unable to provide relocation for this position. This position is not eligible for visa sponsorship.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
#LI-CP1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Our Purpose:
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview:
Are you prepared to embrace the challenge of shaping the future of one of the most unique and dynamic IT infrastructure support teams? Join our innovative tools and technology support group and collaborate with esteemed professionals in both software and hardware engineering. As enablers of future SW and HW engineering technologies, you will excel in our highly dynamic, customer-focused environment, and be part of an interdisciplinary team responsible for maintaining all aspects of engineering development infrastructure.
This full-time role operates under the principles of Agile methodology and involves working closely with software and hardware development engineers and managers. We emphasize automation in every step as we transition our complex flagship product toward a continuous integration and continuous delivery DevSecOps model.
The ideal candidate in this role will be a critical technical support resource responsible for:
- assisting internal customers on development tools used in both SW and HW engineering groups
- triaging and troubleshooting IT incidents affecting engineering development
- collaborating with various core IT teams on infrastructure improvement projects
- performance benchmarking, monitoring key systems and services, and automating metrics collection processes
- maintaining technical support documentation.
You are also:
- self-motivated continuously striving to grow and to keep up with modern technologies
- an excellent communicator and able to work without direct supervision
- highly organized and skilled in effective task prioritization and always ahead of others
- an innovative thinker unafraid of failure and passionate about embracing challenges
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
- Must be able to work during weekends on rotations and flexible hours
- 3+ years of related experience with a bachelor's degree related to information technology
- Automation/orchestration experience (Jenkins preferred)
- Linux administration experience (RedHat preferred)
- Experience with Python, Groovy, Perl, Bash, and PowerShell
- Working knowledge in GitHub and Jira
- Working knowledge in different types of RDBMS (PostgreSQL preferred)
- Working knowledge of Windows administration.
- Strong customer service skills with previous HelpDesk experience
Nice to have:
- Experience with CloudBees CD/RO
- Proficiency in various Source Control Management systems (e.g., Git, AccuRev, ClearCase, SVN)
- Expertise in Kubernetes deployment and compute virtualization technologies such as VMWare
- Familiarity with Azure and AWS cloud computing
- Knowledge of FlexLM License management
- Background in Software Build and Release processes
We are only considering candidates local to position location and are unable to provide relocation for this position. This position is not eligible for visa sponsorship.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
#LI-CP1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Our Purpose:
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview:
Are you prepared to embrace the challenge of shaping the future of one of the most unique and dynamic IT infrastructure support teams? Join our innovative tools and technology support group and collaborate with esteemed professionals in both software and hardware engineering. As enablers of future SW and HW engineering technologies, you will excel in our highly dynamic, customer-focused environment, and be part of an interdisciplinary team responsible for maintaining all aspects of engineering development infrastructure.
This full-time role operates under the principles of Agile methodology and involves working closely with software and hardware development engineers and managers. We emphasize automation in every step as we transition our complex flagship product toward a continuous integration and continuous delivery DevSecOps model.
The ideal candidate in this role will be a critical technical support resource responsible for:
- assisting internal customers on development tools used in both SW and HW engineering groups
- triaging and troubleshooting IT incidents affecting engineering development
- collaborating with various core IT teams on infrastructure improvement projects
- performance benchmarking, monitoring key systems and services, and automating metrics collection processes
- maintaining technical support documentation
You are also:
- self-motivated continuously striving to grow and to keep up with modern technologies
- an excellent communicator and able to work without direct supervision
- highly organized and skilled in effective task prioritization and always ahead of others
- an innovative thinker unafraid of failure and passionate about embracing challenges
All About You:
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
- Must be able to work during weekends on rotations and flexible hours
- 5+ years of related experience with a bachelor's degree related to information technology
- Strong automation/orchestration experience (Jenkins preferred)
- Strong knowledge with Linux administration (RedHat preferred)
- Proven experience with Python, Groovy, Perl, Bash, and PowerShell
- Working knowledge in GitHub and Jira
- Working knowledge in different types of RDBMS (PostgreSQL preferred)
- Working knowledge of Windows administration.
- Strong customer service skills with previous HelpDesk experience
Nice to have:
- Experience with CloudBees CD/RO
- Proficiency in various Source Control Management systems (e.g., Git, AccuRev, ClearCase, SVN)
- Expertise in Kubernetes deployment and compute virtualization technologies such as VMWare
- Familiarity with Azure and AWS cloud computing
- Knowledge of FlexLM License management
- Background in Software Build and Release processes.
We are only considering candidates local to position location and are unable to provide relocation for this position. This position is not eligible for visa sponsorship.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
#LI-CP1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

**Job Summary**
The resource will be performing Service Desk role for a global real estate services company during regular business hours. There will be fixed weekend off and no phone support during holidays for Japanese speaking countries
**Responsibilities**
+ Answer client calls requesting for Japanese TSC support
+ Process Japanese Self-service tickets
+ Familiar with Active Directory
+ Has basic knowledge with O365
+ Preferably has Service Desk background and knowledge with SNOW
+ Develop and maintain AI-enabled chatbot solutions to improve customer interaction and support.
+ Manage and resolve incidents efficiently ensuring minimal disruption to service desk operations.
+ Collaborate with networking teams to ensure seamless connectivity and system performance.
+ Utilize ServiceNow to streamline service desk processes and enhance user experience.
+ Monitor Windows systems to ensure optimal performance and security.
+ Provide technical support and guidance to service desk staff enhancing their problem-solving capabilities.
+ Implement best practices in incident management to reduce response times and improve resolution rates.
+ Analyze service desk data to identify trends and recommend improvements.
+ Coordinate with cross-functional teams to ensure alignment of IT services with business objectives.
+ Conduct regular system audits to ensure compliance with company policies and standards.
+ Develop documentation and training materials to support service desk operations.
+ Engage in continuous learning to stay updated with the latest technologies and industry trends.
+ Contribute to the companys mission by ensuring reliable and efficient IT services.
**Qualifications**
+ Possess strong expertise in AI-enabled chatbots and their application in service desk environments.
+ Demonstrate proficiency in networking concepts and their implementation in a corporate setting.
+ Exhibit experience in incident management with a focus on rapid resolution and user satisfaction.
+ Have hands-on experience with ServiceNow leveraging its capabilities to enhance service desk operations.
+ Show proficiency in Windows systems ensuring their stability and security.
+ Display excellent communication skills facilitating effective collaboration with team members.
+ Hold a degree in Computer Science Information Technology or a related field.
**Certifications Required**
ITIL Foundation Certification is a plus
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.