4 Staff Supervision jobs in the Philippines
Director, Service and Performance Management
Cardinal Health
Posted 2 days ago
Job Viewed
Job Description
This role will ensure that GBFS delivers services that are efficient, scalable, knowledge-enabled and continuously improving. The Director will also own the function's budget, ensuring resources are deployed effectively to support performance goals.
While this role does not manage outsourced partners directly, it will work closely with the Director of Vendor Management (also under Enablement & Governance) to ensure performance alignment across all delivery channels.
**_Qualifications_**
+ 10+ years of experience in service delivery, performance management, shared services, or workforce/quality operations
+ Proven experience leading multi-functional teams, with a strong track record in quality, workforce, analytics, or KM
+ Strong understanding of service delivery models in captive and global environments
+ Ability to translate data into insights and business recommendations
+ Strong budget management and organizational planning capabilities
+ Exceptional collaboration and communication skills
**_Preferred Tools/Systems Experience:_**
+ Workforce management systems (e.g. Verint)
+ Reporting tools (e.g., PowerBI, Tableau)
+ KM platforms (e.g., SharePoint, Confluence, or equivalent)
+ Quality monitoring tools and service management systems
**_What is expected of you and others at this level_**
+ Provides leadership to managers and experienced professional staff; may also manage front line supervisors
+ Manages an organizational budget
+ Develops and implements policies and procedures to achieve organizational goals
+ Assists in the development of functional strategy
+ Decisions have an extended impact on work processes, outcomes, and customers
+ Interacts with internal and/or external leaders, including senior management
+ Persuades others into agreement in sensitive situations while maintaining positive relationships
**Service Performance & Quality Oversight**
+ Develop and manage a GBFS-wide performance management framework across service lines
+ Define and monitor SLAs, KPIs, and business outcome metrics
+ Lead the quality assurance program and ensure integration with performance root cause analysis
**Workforce Optimization & Planning**
+ Oversee workforce planning, forecasting, and real-time service monitoring
+ Enable proactive staffing adjustments aligned with demand and service-level goals
+ Drive improvements in productivity, utilization, and workforce efficiency
**Performance Insights & Analytics**
+ Build and lead a performance insights team delivering executive-ready dashboards and trends
+ Establish data-driven routines for surfacing service risks and opportunities
+ Provide forward-looking views to inform operational and strategic decision-making
**Knowledge Management**
+ Own the GBFS knowledge management strategy, tools, and governance
+ Ensure SOPs, process documentation, and knowledge assets are current, accessible, and embedded in operations
+ Partner with delivery and transformation teams to drive continuous learning and onboarding enablement
**Change & Transformation Support**
+ Support the integration of GBS and GFSS into GBFS through standardized performance practices
+ Drive continuous improvement initiatives through performance root cause data and best practice sharing
+ Collaborate across operations, transformation, and vendor management teams to enable systemic improvements
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
While this role does not manage outsourced partners directly, it will work closely with the Director of Vendor Management (also under Enablement & Governance) to ensure performance alignment across all delivery channels.
**_Qualifications_**
+ 10+ years of experience in service delivery, performance management, shared services, or workforce/quality operations
+ Proven experience leading multi-functional teams, with a strong track record in quality, workforce, analytics, or KM
+ Strong understanding of service delivery models in captive and global environments
+ Ability to translate data into insights and business recommendations
+ Strong budget management and organizational planning capabilities
+ Exceptional collaboration and communication skills
**_Preferred Tools/Systems Experience:_**
+ Workforce management systems (e.g. Verint)
+ Reporting tools (e.g., PowerBI, Tableau)
+ KM platforms (e.g., SharePoint, Confluence, or equivalent)
+ Quality monitoring tools and service management systems
**_What is expected of you and others at this level_**
+ Provides leadership to managers and experienced professional staff; may also manage front line supervisors
+ Manages an organizational budget
+ Develops and implements policies and procedures to achieve organizational goals
+ Assists in the development of functional strategy
+ Decisions have an extended impact on work processes, outcomes, and customers
+ Interacts with internal and/or external leaders, including senior management
+ Persuades others into agreement in sensitive situations while maintaining positive relationships
**Service Performance & Quality Oversight**
+ Develop and manage a GBFS-wide performance management framework across service lines
+ Define and monitor SLAs, KPIs, and business outcome metrics
+ Lead the quality assurance program and ensure integration with performance root cause analysis
**Workforce Optimization & Planning**
+ Oversee workforce planning, forecasting, and real-time service monitoring
+ Enable proactive staffing adjustments aligned with demand and service-level goals
+ Drive improvements in productivity, utilization, and workforce efficiency
**Performance Insights & Analytics**
+ Build and lead a performance insights team delivering executive-ready dashboards and trends
+ Establish data-driven routines for surfacing service risks and opportunities
+ Provide forward-looking views to inform operational and strategic decision-making
**Knowledge Management**
+ Own the GBFS knowledge management strategy, tools, and governance
+ Ensure SOPs, process documentation, and knowledge assets are current, accessible, and embedded in operations
+ Partner with delivery and transformation teams to drive continuous learning and onboarding enablement
**Change & Transformation Support**
+ Support the integration of GBS and GFSS into GBFS through standardized performance practices
+ Drive continuous improvement initiatives through performance root cause data and best practice sharing
+ Collaborate across operations, transformation, and vendor management teams to enable systemic improvements
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
This advertiser has chosen not to accept applicants from your region.
0
Oracle Enterprise Performance Management (EPM) Manager (Makati) | Hybrid
Makati City, National Capital Region
TASQ Staffing Solutions
Posted 16 days ago
Job Viewed
Job Description
Work Schedule: Morning Shift
Work Setup: Hybrid (3x onsite per week) | Makati
Eligibility: Open to local and expat candidates currently residing in the Philippines
Responsibilities:
- Lead Oracle EPM projects from initiation to completion, ensuring timely delivery and high-quality results.
- Develop and maintain strategic relationships with key clients.
- Lead requirement gathering, system design, and delivery of EPM solutions.
- Lead and participate in Oracle EPM implementations, providing expertise across EPM moules including Planning and Budgeting, Financial Consolidation, Account Reconciliation, Profitability and Cost Management, and Enterprise Data Management.
- Ensure all deliverables adhere to best practices and quality standards.
Requirements:
- Bachelor's degree in Finance, Accounting, Information Systems, or a related field.
- More than 10 years of hands-on experience with Oracle EPM.
- At least 5 full lifecycle Oracle EPM implementations.
- Proven experience in people management and leadership roles.
- Demonstrated ability to drive business development and presales activities.
- Strong strategic planning and problem-solving abilities.
- Exceptional communication, negotiation, and client management skills.
- Ability to manage multiple projects and priorities effectively.
This advertiser has chosen not to accept applicants from your region.
1
Oracle Enterprise Performance Management (EPM) Manager (Makati) | Hybrid
Makati City, National Capital Region
TASQ Staffing Solutions
Posted 16 days ago
Job Viewed
Job Description
Work Schedule: Morning Shift
Work Setup: Hybrid (3x onsite per week) | Makati
Eligibility: Open to local and expat candidates currently residing in the Philippines
Responsibilities:
- Lead Oracle EPM projects from initiation to completion, ensuring timely delivery and high-quality results.
- Develop and maintain strategic relationships with key clients.
- Lead requirement gathering, system design, and delivery of EPM solutions.
- Lead and participate in Oracle EPM implementations, providing expertise across EPM moules including Planning and Budgeting, Financial Consolidation, Account Reconciliation, Profitability and Cost Management, and Enterprise Data Management.
- Ensure all deliverables adhere to best practices and quality standards.
Requirements:
- Bachelor's degree in Finance, Accounting, Information Systems, or a related field.
- More than 10 years of hands-on experience with Oracle EPM.
- At least 5 full lifecycle Oracle EPM implementations.
- Proven experience in people management and leadership roles.
- Demonstrated ability to drive business development and presales activities.
- Strong strategic planning and problem-solving abilities.
- Exceptional communication, negotiation, and client management skills.
- Ability to manage multiple projects and priorities effectively.
This advertiser has chosen not to accept applicants from your region.
2
Quality Engineer-Performance & Resilience Management
IBM
Posted 2 days ago
Job Viewed
Job Description
**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
Must Have: Performance Centre, Load Runner Enterprise, Excellent Communication skills
Knowledge on Performance Engineering and J Meter
Performance Tester with 3+ years of experience in Web, UI and API protocols. The resource should be well versed with all performance testing methodologies. Should be proficient in LoadRunner Enterprise or Performance Center and handle performance scripting and analysis independently.
**Required technical and professional expertise**
Must Have: Performance Centre, Load Runner Enterprise, Excellent Communication skills
Knowledge on Performance Engineering and J Meter
Performance Tester with 3+ years of experience in Web, UI and API protocols. The resource should be well versed with all performance testing methodologies. Should be proficient in LoadRunner Enterprise or Performance Center and handle performance scripting and analysis independently.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
Must Have: Performance Centre, Load Runner Enterprise, Excellent Communication skills
Knowledge on Performance Engineering and J Meter
Performance Tester with 3+ years of experience in Web, UI and API protocols. The resource should be well versed with all performance testing methodologies. Should be proficient in LoadRunner Enterprise or Performance Center and handle performance scripting and analysis independently.
**Required technical and professional expertise**
Must Have: Performance Centre, Load Runner Enterprise, Excellent Communication skills
Knowledge on Performance Engineering and J Meter
Performance Tester with 3+ years of experience in Web, UI and API protocols. The resource should be well versed with all performance testing methodologies. Should be proficient in LoadRunner Enterprise or Performance Center and handle performance scripting and analysis independently.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Staff supervision Jobs in Philippines !
3