506 Staff Development jobs in the Philippines
Learning & Development Manager
Pasig, Palawan
Etaily
Posted today
Job Viewed
Job Description
**About Etaily**:
At **Etaily**, we are re-imagining retail every day. We are proud to reach millions of consumers and have developed us as the home of lifestyle brands in beauty, fashion, consumer electronics and home categories. We are providing powerful end-to-end, data-driven, and tailored services that solve years of frustration among leading retail brands in bringing their businesses to the 21st century.
Our culture is fast
- paced and unique, we recognize great achievements with great rewards. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to Etaily and play a part in driving us forward on our truly exciting journey. Etaily believes in the power of meritocracy. We invest in the development of our people to help everyone achieve their full potential.
**Be part of our mission**:
We’re looking for passionate people to join us on our mission. We value flat hierarchies, clear communication, and full ownership and responsibility.
**Benefits include**
- Quality-driven environment
- Competitive compensation
- Health Insurance
- Company-wide Recognition (Values & Results Champion)
- Mental Health Program
- Remote-friendly environment
- Great company culture
**We are looking for a**:
**Learning & Development Manager**
**Principal Duties and Responsibilities**:
As Etaily’s Learning and Development Manager, you will be responsible for the training and professional development of etaily employees. You will spearhead the development and implementation of learning strategies and programs which also includes designing e-learning courses, career roadmaps, succession plans, workshops and progression.
The role reports directly to the Head of HR - People and Culture.
**Responsibilities**:
- Creating learning programs that are aligned with etaily’s objectives and having a strong understanding of the company’s goals and direction.
- Working closely with various leaders and stakeholders across the organization and having a full understanding of each unit’s and department’s training needs and requirements.
- Lead the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals.
- Conduct assessments and analyses to define performance, skill and knowledge gaps and recommend training and development to drive individual and company-wide capability and performance improvement.
- Establish and maintain individual and organizational performance evaluation methods for training content, delivery, activities, engagement and outcomes. Utilize metrics to validate knowledge transfer and return on investment.
- Manages training budget and collaborates with internal and external resource speakers and training providers to deploy learning initiatives for etaily.
- Creates and implements a comprehensive career pathing and succession planning for etaily employees.
**Your profile**:
After earning your outstanding degree at a top university, you have gained work experience in a top-tier e-commerce player, consulting companies and/or in start-ups Moreover, you have a proven track record of personal, academic and professional achievements. Your knowledge of the internet and e-commerce sector in the region is impressive as well as your high drive and ambition to perform. Independence, flexibility and speed are as important to you as geographical mobility and international experience. Entrepreneurial drive, sales attitude and the ability to achieve goals in a fast-paced environment complete your profile.
**Key Qualifications**:
- Bachelor's degree in Human Resources, Business Administration, Psychology or related field required
- Minimum of 2 years’ experience in relevant industries** (ecommerce and Tech Background)**:
- Proven experience 3- 5 years as an L&D Manager, Training and Development lead or similar
- Solid knowledge of effective learning and development methods
- Excellent organizational skills and attention to detail; excellent communication and negotiation skills
- Ability to act with integrity, professionalism, and confidentiality
- With relevant experience in deploying learning and development initiatives both local and regional
- Familiarity with e-learning content creation and LMS or Learning Management System
**Etaily is proud to be recognized as a Great Place To Work® Certified organization**.
At **Etaily**, we are re-imagining retail every day. We are proud to reach millions of consumers and have developed us as the home of lifestyle brands in beauty, fashion, consumer electronics and home categories. We are providing powerful end-to-end, data-driven, and tailored services that solve years of frustration among leading retail brands in bringing their businesses to the 21st century.
Our culture is fast
- paced and unique, we recognize great achievements with great rewards. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to Etaily and play a part in driving us forward on our truly exciting journey. Etaily believes in the power of meritocracy. We invest in the development of our people to help everyone achieve their full potential.
**Be part of our mission**:
We’re looking for passionate people to join us on our mission. We value flat hierarchies, clear communication, and full ownership and responsibility.
**Benefits include**
- Quality-driven environment
- Competitive compensation
- Health Insurance
- Company-wide Recognition (Values & Results Champion)
- Mental Health Program
- Remote-friendly environment
- Great company culture
**We are looking for a**:
**Learning & Development Manager**
**Principal Duties and Responsibilities**:
As Etaily’s Learning and Development Manager, you will be responsible for the training and professional development of etaily employees. You will spearhead the development and implementation of learning strategies and programs which also includes designing e-learning courses, career roadmaps, succession plans, workshops and progression.
The role reports directly to the Head of HR - People and Culture.
**Responsibilities**:
- Creating learning programs that are aligned with etaily’s objectives and having a strong understanding of the company’s goals and direction.
- Working closely with various leaders and stakeholders across the organization and having a full understanding of each unit’s and department’s training needs and requirements.
- Lead the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals.
- Conduct assessments and analyses to define performance, skill and knowledge gaps and recommend training and development to drive individual and company-wide capability and performance improvement.
- Establish and maintain individual and organizational performance evaluation methods for training content, delivery, activities, engagement and outcomes. Utilize metrics to validate knowledge transfer and return on investment.
- Manages training budget and collaborates with internal and external resource speakers and training providers to deploy learning initiatives for etaily.
- Creates and implements a comprehensive career pathing and succession planning for etaily employees.
**Your profile**:
After earning your outstanding degree at a top university, you have gained work experience in a top-tier e-commerce player, consulting companies and/or in start-ups Moreover, you have a proven track record of personal, academic and professional achievements. Your knowledge of the internet and e-commerce sector in the region is impressive as well as your high drive and ambition to perform. Independence, flexibility and speed are as important to you as geographical mobility and international experience. Entrepreneurial drive, sales attitude and the ability to achieve goals in a fast-paced environment complete your profile.
**Key Qualifications**:
- Bachelor's degree in Human Resources, Business Administration, Psychology or related field required
- Minimum of 2 years’ experience in relevant industries** (ecommerce and Tech Background)**:
- Proven experience 3- 5 years as an L&D Manager, Training and Development lead or similar
- Solid knowledge of effective learning and development methods
- Excellent organizational skills and attention to detail; excellent communication and negotiation skills
- Ability to act with integrity, professionalism, and confidentiality
- With relevant experience in deploying learning and development initiatives both local and regional
- Familiarity with e-learning content creation and LMS or Learning Management System
**Etaily is proud to be recognized as a Great Place To Work® Certified organization**.
This advertiser has chosen not to accept applicants from your region.
0
Learning & Development Trainer
TDCX
Posted today
Job Viewed
Job Description
**#BeMore**
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
**Top Reasons to work with TDCX**
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 340+ industry awards
**What is your mission?**
- Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires
- Develop new training programs / manuals, multimedia visual aids, and other educational materials
- Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness
- Evaluate the effectiveness of existing training programs and provide recommendations for improvement
- Conduct Training Needs Analysis and develop programs to improve existing staff performance
- Drive / co-drive service quality initiatives for continuous service standards improvement
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
**Who are we looking for?**
- Preferable with 2 years of working experience in the related field is required for this position
- Proficient in the use of Microsoft Office programs
- Strong communication and interpersonal skills
- Excellent presentation skills and training delivery, with knowledge of various training methodologies
- Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies
- Excellent verbal and written communication skills in English and the language of the supporting market.
**Who is TDCX?**
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 340 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
**Top Reasons to work with TDCX**
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 340+ industry awards
**What is your mission?**
- Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires
- Develop new training programs / manuals, multimedia visual aids, and other educational materials
- Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness
- Evaluate the effectiveness of existing training programs and provide recommendations for improvement
- Conduct Training Needs Analysis and develop programs to improve existing staff performance
- Drive / co-drive service quality initiatives for continuous service standards improvement
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
**Who are we looking for?**
- Preferable with 2 years of working experience in the related field is required for this position
- Proficient in the use of Microsoft Office programs
- Strong communication and interpersonal skills
- Excellent presentation skills and training delivery, with knowledge of various training methodologies
- Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies
- Excellent verbal and written communication skills in English and the language of the supporting market.
**Who is TDCX?**
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 340 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
This advertiser has chosen not to accept applicants from your region.
1
Supervisor, Learning & Development
Cainta, Rizal
TTEC
Posted today
Job Viewed
Job Description
Supervisor, Learning & Development
At TTEC, we're all about the Human Experience. Elevated. As a Supervisor, Learning and Development in Cainta, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing
Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? In this role, you'll provide coaching, motivation and support to enhance the engagement and success of your team of training specialists in attaining targets and goals. You'll evaluate trainers, curriculum and processes. You'll lead the team to attain productivity and quality goals.
You'll report to the L&D Director. In this role, you'll impact your team and learners through managing the training programs.
During a Typical Day, You'll
- Achieve training completion goals
- Manage day-to-day operations, processes, and reporting
- Improve the key success metrics associated with training goals
- Deliver excellent employee experiences
- Develop, coach, support, and evaluate the team to help them reach for amazing
- Ensure your team has the tools, systems, and support needed to perform trainings
What You Bring to the Role
- Experience in training and/or adult learning programs
- Nurturing an inclusive learning environment
- Encouraging and engaging coaching skills
- Data analysis and reporting skills
- Customer and employee focused mindset
- Call center experience
What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- And yes. all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
**Primary Location**: : PH-Calabarzon-Cainta
** Job**: : Learning & Development
** Other Locations**: : PH-Calabarzon-Cainta, PH-National Capital-Quezon City, Metro Manila, PH-Southern Tagalog-Rizal, PH-National Capital-Mandaluyong, Metro Manila
JSGYM-TE
At TTEC, we're all about the Human Experience. Elevated. As a Supervisor, Learning and Development in Cainta, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing
Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? In this role, you'll provide coaching, motivation and support to enhance the engagement and success of your team of training specialists in attaining targets and goals. You'll evaluate trainers, curriculum and processes. You'll lead the team to attain productivity and quality goals.
You'll report to the L&D Director. In this role, you'll impact your team and learners through managing the training programs.
During a Typical Day, You'll
- Achieve training completion goals
- Manage day-to-day operations, processes, and reporting
- Improve the key success metrics associated with training goals
- Deliver excellent employee experiences
- Develop, coach, support, and evaluate the team to help them reach for amazing
- Ensure your team has the tools, systems, and support needed to perform trainings
What You Bring to the Role
- Experience in training and/or adult learning programs
- Nurturing an inclusive learning environment
- Encouraging and engaging coaching skills
- Data analysis and reporting skills
- Customer and employee focused mindset
- Call center experience
What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- And yes. all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
**Primary Location**: : PH-Calabarzon-Cainta
** Job**: : Learning & Development
** Other Locations**: : PH-Calabarzon-Cainta, PH-National Capital-Quezon City, Metro Manila, PH-Southern Tagalog-Rizal, PH-National Capital-Mandaluyong, Metro Manila
JSGYM-TE
This advertiser has chosen not to accept applicants from your region.
2
Learning & Development Specialist
Pasig, Palawan
Branders, Inc - ROHQ
Posted today
Job Viewed
Job Description
**Functions**:
Quality and Training Expectations
- ** **Monitoring various transactions
- ** **Reporting trends
- ** **Other Quality-related tasks
- ** **Training - Facilitation, module creation and all other training related tasks.
**Contact Center Expectations**
- Supports where assistance is needed and will adjust accordingly to do so.
**Requirements**:
- Minimum two years of college education
- Minimum one year experience in a BPO company preferably in a Quality or Training
- position
**Competencies**
Knowledge of:
- Customer experience expectations, selling skills and customer care.
**Skills**:
- Presentation and facilitation skills
- Advanced knowledge in the following computer programs: Microsoft Word, Excel, and PowerPoint.
- Excellent communication skills; written and verbal required
- Strong organizational skills also required
- Basic sales and negotiation skills required
Ability to:
- Multi-task
- Responds to rapid change
- Able to handle pressure
- Perform duties with accuracy and with a strong degree of urgency
- Prioritize and perform work with detailed supervision
- Provide and support a vision and direction.
- Exceptional listening and analytical skills.
- Time Management for self and others.
- Strong knowledge & dedication of customer care processes, services and techniques.
- Understanding the business.
**Experience**: Required
- No Attendance Issues
- No Active CA
Quality and Training Expectations
- ** **Monitoring various transactions
- ** **Reporting trends
- ** **Other Quality-related tasks
- ** **Training - Facilitation, module creation and all other training related tasks.
**Contact Center Expectations**
- Supports where assistance is needed and will adjust accordingly to do so.
**Requirements**:
- Minimum two years of college education
- Minimum one year experience in a BPO company preferably in a Quality or Training
- position
**Competencies**
Knowledge of:
- Customer experience expectations, selling skills and customer care.
**Skills**:
- Presentation and facilitation skills
- Advanced knowledge in the following computer programs: Microsoft Word, Excel, and PowerPoint.
- Excellent communication skills; written and verbal required
- Strong organizational skills also required
- Basic sales and negotiation skills required
Ability to:
- Multi-task
- Responds to rapid change
- Able to handle pressure
- Perform duties with accuracy and with a strong degree of urgency
- Prioritize and perform work with detailed supervision
- Provide and support a vision and direction.
- Exceptional listening and analytical skills.
- Time Management for self and others.
- Strong knowledge & dedication of customer care processes, services and techniques.
- Understanding the business.
**Experience**: Required
- No Attendance Issues
- No Active CA
This advertiser has chosen not to accept applicants from your region.
3
Learning & Development Lead I
Concentrix
Posted today
Job Viewed
Job Description
Job Title:
Learning & Development Lead I
Job Description
The Learning and Development Leader will partner with regional business leaders and stakeholders in the development and implementation of learning programs, processes, curriculum, content and tools that align with global strategies and standards but also relevant and specific to the needs of the region.
- Facilitate onboarding, coaching, management, leader onboarding and leadership development programs for various sites/resource units
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities to include both live and virtual classroom training
- Accountable for achieving individual, site, departmental and organizational training performance metrics
- Maintain accurate measurement and reporting of all assigned training metrics
- Develop and implement country-specific programs customized according to cultural, generational or functional needs of country-specific programs for needs/ opportunity areas such as onboarding, skills development, leadership development
- Identification, development, and testing of alternative learning modes to increase engagement and streamline materials
- Strategic planning and optimization of resources by managing the learning environment (logistics, materials, media, equipment, etc) and ensures the delivery of excellent learner experience
*Identify gaps in existing training materials and structures to respond to current and future learning needs, and proactively offers solutions and recommendations
- Work closely with the team to monitor and evaluate learning programs and ensure that they meet set quality and design standards and deliver expected learning outcome and results
- Measures and evaluates effectiveness of learning programs, plans for data collection and analysis and uses appropriate tools to measure effectiveness for each level of the evaluation
- Proactively engage the business in learning initiatives and value add strategies
- Serves as an effective business partner to their stakeholders, supporting the development, implementation and delivery of learning solutions
- Gathers and analyzes conditions affecting performance; identifies root causes and plans appropriate intervention; outlines the implementation and monitors the execution of the action
- Design, develop and deliver programs that enhance the learning experience with respect to business constraints and supports relevant knowledge transfer. Ability to evaluate, enhance, update or create apt learning curriculum based on stakeholder needs
- Evaluates results against goals and stakeholder needs, assesses how well the results of the action match intentions and result in change in performance; provides reporting and recommendations for improvement
Location:
PHL Quezon City - EXXA Tower
Language Requirements:
Time Type:
Full time2025-09-30
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Learning & Development Lead I
Job Description
The Learning and Development Leader will partner with regional business leaders and stakeholders in the development and implementation of learning programs, processes, curriculum, content and tools that align with global strategies and standards but also relevant and specific to the needs of the region.
- Facilitate onboarding, coaching, management, leader onboarding and leadership development programs for various sites/resource units
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities to include both live and virtual classroom training
- Accountable for achieving individual, site, departmental and organizational training performance metrics
- Maintain accurate measurement and reporting of all assigned training metrics
- Develop and implement country-specific programs customized according to cultural, generational or functional needs of country-specific programs for needs/ opportunity areas such as onboarding, skills development, leadership development
- Identification, development, and testing of alternative learning modes to increase engagement and streamline materials
- Strategic planning and optimization of resources by managing the learning environment (logistics, materials, media, equipment, etc) and ensures the delivery of excellent learner experience
*Identify gaps in existing training materials and structures to respond to current and future learning needs, and proactively offers solutions and recommendations
- Work closely with the team to monitor and evaluate learning programs and ensure that they meet set quality and design standards and deliver expected learning outcome and results
- Measures and evaluates effectiveness of learning programs, plans for data collection and analysis and uses appropriate tools to measure effectiveness for each level of the evaluation
- Proactively engage the business in learning initiatives and value add strategies
- Serves as an effective business partner to their stakeholders, supporting the development, implementation and delivery of learning solutions
- Gathers and analyzes conditions affecting performance; identifies root causes and plans appropriate intervention; outlines the implementation and monitors the execution of the action
- Design, develop and deliver programs that enhance the learning experience with respect to business constraints and supports relevant knowledge transfer. Ability to evaluate, enhance, update or create apt learning curriculum based on stakeholder needs
- Evaluates results against goals and stakeholder needs, assesses how well the results of the action match intentions and result in change in performance; provides reporting and recommendations for improvement
Location:
PHL Quezon City - EXXA Tower
Language Requirements:
Time Type:
Full time2025-09-30
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
4
Project Manager, Learning & Development
Pampanga, Davao del Sur
TTEC
Posted 5 days ago
Job Viewed
Job Description
Your potential has a place here with TTEC's award-winning employment experience. As a Project Management working remotely in the Philippines, you'll be a part of bringing humanity to business.
What You'll be Doing
As the primary liaison overseeing projects at our customer experience centers, you'll be the Learning & Development point of contact as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you'll build plans, establish project deadlines, assign functional responsibilities, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives.
You'll report to the Director of Learning & Development who is responsible for Project Management and department governance. You'll contribute to the success of the business as you are the primary point of contact overseeing the various internal initiatives.
During a Typical Day, You'll
- Build, manage and maintain master project documentation
- Partner with internal teams, senior executive level partners and external clients and vendors
- Communicate and document program requirements and status to clients, internal team members and other partners
- Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives
- Identify risk and mitigation, and escalate when necessary
What You Bring to the Role
- BA/BS or equivalent relevant experience
- 2 years' experience in a project management role leading the deployment of medium to large scale global projects
- Comfortable facilitating meetings and effectively completing project plans and deliverables for client facing, senior and executive level management
- Experience with project management and word processing software, spreadsheet, and flowcharting applications (MS Project, Asana, MS Office, Excel and Visio)
- Travel Requirement: 25%, Must have or be able to obtain a valid passport and be willing to travel internationally
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Title:** _Project Manager, Learning & Development_
**Location:** _PH-Central Luzon-Pampanga_
**Requisition ID:** _045N1_
What You'll be Doing
As the primary liaison overseeing projects at our customer experience centers, you'll be the Learning & Development point of contact as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you'll build plans, establish project deadlines, assign functional responsibilities, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives.
You'll report to the Director of Learning & Development who is responsible for Project Management and department governance. You'll contribute to the success of the business as you are the primary point of contact overseeing the various internal initiatives.
During a Typical Day, You'll
- Build, manage and maintain master project documentation
- Partner with internal teams, senior executive level partners and external clients and vendors
- Communicate and document program requirements and status to clients, internal team members and other partners
- Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives
- Identify risk and mitigation, and escalate when necessary
What You Bring to the Role
- BA/BS or equivalent relevant experience
- 2 years' experience in a project management role leading the deployment of medium to large scale global projects
- Comfortable facilitating meetings and effectively completing project plans and deliverables for client facing, senior and executive level management
- Experience with project management and word processing software, spreadsheet, and flowcharting applications (MS Project, Asana, MS Office, Excel and Visio)
- Travel Requirement: 25%, Must have or be able to obtain a valid passport and be willing to travel internationally
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Title:** _Project Manager, Learning & Development_
**Location:** _PH-Central Luzon-Pampanga_
**Requisition ID:** _045N1_
This advertiser has chosen not to accept applicants from your region.
5
Senior Manager, Learning & Development
Pampanga, Davao del Sur
TTEC
Posted 6 days ago
Job Viewed
Job Description
Your potential has a place here with TTEC's award-winning employment experience. As a Senior Manager, Learning and Development working onsite in Pampanga, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC
*if certified in country, use this paragraph and update Country in Red otherwise, please remove: Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in says it all!
What You'll Do you have a passion for helping others and giving them peace of mind? In this role, you will provide coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals.
You'll report to Director, Learning and Development. You'll contribute to the success of the customer experience and the team's overall success.
During a Typical Day, You'll
· Achieve 100% of training completion goals
· Manage day-to-day operations, processes, and reporting
· Improve the key success metrics associated with training goals
· Deliver excellent customer service and communication
· Develop, coach, support, and evaluate the team
· Ensure the team has tools, systems, and support needed to perform training
What You Bring to the Role
· 2-3 years' experience managing training and/or adult learning programs
· 6 years' experience in training and/or adult learning
· US Telco Background is required
· An immediate joiner is preferred
· Strong coaching shills
· D US Telco Background is required ata analysis and reporting skills
· High customer service orientation
· Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
· Call center experience
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Use if US based role: Visit for more information.
Use if Non US based role: Visit for more information.
The anticipated range is (Update Compensation/Range). Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
**Title:** _Senior Manager, Learning & Development_
**Location:** _PH-Central Luzon-Pampanga_
**Requisition ID:** _046UB_
*if certified in country, use this paragraph and update Country in Red otherwise, please remove: Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in says it all!
What You'll Do you have a passion for helping others and giving them peace of mind? In this role, you will provide coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals.
You'll report to Director, Learning and Development. You'll contribute to the success of the customer experience and the team's overall success.
During a Typical Day, You'll
· Achieve 100% of training completion goals
· Manage day-to-day operations, processes, and reporting
· Improve the key success metrics associated with training goals
· Deliver excellent customer service and communication
· Develop, coach, support, and evaluate the team
· Ensure the team has tools, systems, and support needed to perform training
What You Bring to the Role
· 2-3 years' experience managing training and/or adult learning programs
· 6 years' experience in training and/or adult learning
· US Telco Background is required
· An immediate joiner is preferred
· Strong coaching shills
· D US Telco Background is required ata analysis and reporting skills
· High customer service orientation
· Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
· Call center experience
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Use if US based role: Visit for more information.
Use if Non US based role: Visit for more information.
The anticipated range is (Update Compensation/Range). Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
**Title:** _Senior Manager, Learning & Development_
**Location:** _PH-Central Luzon-Pampanga_
**Requisition ID:** _046UB_
This advertiser has chosen not to accept applicants from your region.
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6
Assistant Manager - Learning & Development
IHG
Posted 13 days ago
Job Viewed
Job Description
**Responsibilities**
+ Integrate multiple learning approaches throughout the organization.
+ Create and offer training seminars, online learning, and other educational materials.
+ Evaluate the effectiveness of development strategies and assist staff in maximizing learning opportunities.
+ Assist managers in developing their team members through career paths.
+ Create, implement, and assess competency/skill development efforts across many platforms.
+ Create and implement innovative media or technology to foster an energizing learning and organizational development environment.
+ Using a variety of training strategies, such as e-learning, open communication channels, or mentoring.
+ Handling the training aspect of the growth of the HR team.
+ Maintaining tight relationships with various organizational leaders and being fully aware of their training needs and organizational units.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
+ Integrate multiple learning approaches throughout the organization.
+ Create and offer training seminars, online learning, and other educational materials.
+ Evaluate the effectiveness of development strategies and assist staff in maximizing learning opportunities.
+ Assist managers in developing their team members through career paths.
+ Create, implement, and assess competency/skill development efforts across many platforms.
+ Create and implement innovative media or technology to foster an energizing learning and organizational development environment.
+ Using a variety of training strategies, such as e-learning, open communication channels, or mentoring.
+ Handling the training aspect of the growth of the HR team.
+ Maintaining tight relationships with various organizational leaders and being fully aware of their training needs and organizational units.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
7
Learning & Development Team Lead
Pasig, Palawan
Global Dominion Financing, Inc.
Posted today
Job Viewed
Job Description
**HR LEAD - LEARNING & DEVELOPMENT**
**People Department**
The HR Lead - Learning & Development is responsible in end-to-end training and development, preparation and implementation of engagement programs, and assistance in organization development and analytics of the company.
**DUTIES AND RESPONSIBILITIES**
**LEARNING AND PERFORMANCE MANAGEMENT**
- Coordinate with respective departments on training needs analysis, design instruments and tools for data gathering and training needs analysis
- Conduct New Employee Orientation and in-house programs as needed
- Facilitate and coordinate employee development intervention requirements in accordance to approved Training needs assessment
- Maintain professional and technical knowledge by attending educational workshops, review of professional publications, establish personal networks and participate in professional societies
- Assist in the coordination with training providers as required
- Prepare and coordinate Training Agreements as necessary
- Implement and coordinate learning value assurance through surveys and/or follow through sessions
- Maintain employee training records
- Facilitate the implementation of performance management system for probationary employees (3rd and 5th month)
**TALENT ENGAGEMENT**
- Prepare engagement calendar as aligned with GDFI’s counterpart/s
- Facilitate and coordinate Employee Engagement initiatives
- Implement and coordinate company events evaluation through surveys and/or follow through sessions
- Prepare and implement HR materials and/or announcements for Internal Communication
**OD AND ANALYTICS**
- Conduct, analyze and report exit interviews results and recommend solutions as needed across specified Positions
- Assist in the conduct of periodic surveys to measure employee satisfaction and employee engagement
- Assist in the implementation and of succession and career development plan
**QUALIFICATIONS**
- Bachelor’s Degree in Human Resources, AB Psychology, Training and Development or related field
- At least 2-3 years of solid work experience in Talent Development
- Must possess the ff.: Organizational Development and Analytics, Project Management, Training Facilitation, Interpersonal skills, Strong Presentation skills, active listening skills, Proficient in MS Office programs, Knowledge in various LMS platforms, Detail-oriented, can work individually or with a team.
**Salary**: Php25,000.00 - Php35,000.00 per month
**Benefits**:
- Flextime
- Paid training
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
**People Department**
The HR Lead - Learning & Development is responsible in end-to-end training and development, preparation and implementation of engagement programs, and assistance in organization development and analytics of the company.
**DUTIES AND RESPONSIBILITIES**
**LEARNING AND PERFORMANCE MANAGEMENT**
- Coordinate with respective departments on training needs analysis, design instruments and tools for data gathering and training needs analysis
- Conduct New Employee Orientation and in-house programs as needed
- Facilitate and coordinate employee development intervention requirements in accordance to approved Training needs assessment
- Maintain professional and technical knowledge by attending educational workshops, review of professional publications, establish personal networks and participate in professional societies
- Assist in the coordination with training providers as required
- Prepare and coordinate Training Agreements as necessary
- Implement and coordinate learning value assurance through surveys and/or follow through sessions
- Maintain employee training records
- Facilitate the implementation of performance management system for probationary employees (3rd and 5th month)
**TALENT ENGAGEMENT**
- Prepare engagement calendar as aligned with GDFI’s counterpart/s
- Facilitate and coordinate Employee Engagement initiatives
- Implement and coordinate company events evaluation through surveys and/or follow through sessions
- Prepare and implement HR materials and/or announcements for Internal Communication
**OD AND ANALYTICS**
- Conduct, analyze and report exit interviews results and recommend solutions as needed across specified Positions
- Assist in the conduct of periodic surveys to measure employee satisfaction and employee engagement
- Assist in the implementation and of succession and career development plan
**QUALIFICATIONS**
- Bachelor’s Degree in Human Resources, AB Psychology, Training and Development or related field
- At least 2-3 years of solid work experience in Talent Development
- Must possess the ff.: Organizational Development and Analytics, Project Management, Training Facilitation, Interpersonal skills, Strong Presentation skills, active listening skills, Proficient in MS Office programs, Knowledge in various LMS platforms, Detail-oriented, can work individually or with a team.
**Salary**: Php25,000.00 - Php35,000.00 per month
**Benefits**:
- Flextime
- Paid training
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
8
Learning & Development Trainer (Manila)
Teledirect Pte Ltd
Posted today
Job Viewed
Job Description
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
Premium workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company with 26 years of experience and more than 340+ industry awards
What is your mission
Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires
Develop new training programs / manuals, multimedia visual aids, and other educational materials
Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness
Evaluate the effectiveness of existing training programs and provide recommendations for improvement
Conduct Training Needs Analysis and develop programs to improve existing staff performance
Drive / co-drive service quality initiatives for continuous service standards improvement
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for
Preferable with 2 years of working experience in the related field is required for this position
Proficient in the use of Microsoft Office programs
Strong communication and interpersonal skills
Excellent presentation skills and training delivery, with knowledge of various training methodologies
Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies
Excellent verbal and written communication skills in English and the language of the supporting market.
BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse
Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
Premium workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company with 26 years of experience and more than 340+ industry awards
What is your mission
Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires
Develop new training programs / manuals, multimedia visual aids, and other educational materials
Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness
Evaluate the effectiveness of existing training programs and provide recommendations for improvement
Conduct Training Needs Analysis and develop programs to improve existing staff performance
Drive / co-drive service quality initiatives for continuous service standards improvement
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for
Preferable with 2 years of working experience in the related field is required for this position
Proficient in the use of Microsoft Office programs
Strong communication and interpersonal skills
Excellent presentation skills and training delivery, with knowledge of various training methodologies
Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies
Excellent verbal and written communication skills in English and the language of the supporting market.
BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse
This advertiser has chosen not to accept applicants from your region.
9