97 Clinical Services jobs in the Philippines
Clinical Services Manager
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The Manager, Clinical Services will be responsible for the day-to-day leadership of the direct reports, including members of the Clinical Services team. The manager will support the core values of the company while ensuring they are supporting quality and efficiency through our Clinical Services offering. The Manager participates in driving decisions regarding best practices, plans, procedures, team growth and development. This is an exempt position.
Job Responsibilities:
Participates in hiring, evaluating, developing, and coaching employees in
conjunction with human resources as applicable.
Participates in annual evaluations/reviews of direct report employees.
egular one to one meeting cadence with direct report employees to ensure
professional growth and development plans are determined and set steps for
progression.
anage interview and clinical queues to promote prompt turnaround time (TAT)
esponsible for day-to-day operations of all clinical services processes and
activities as assigned.
anage daily challenges of team members.
ollaboration with Clinical, Credentialing and Quality team members to maintain continual Joint Commission readiness.
rend clinical issues that yield opportunity for education/training and facilitate subsequent training development.
ollaborate with recruiters and client care managers to resolve clinical or competency requirements.
rive effective and efficient process improvements.
ollaborate with IT department to drive quality and efficiency.
bility to present to clients and drive conversations with senior client leadership.
reate education and training for team members inside and outside of the
clinical services team.
oordinates and facilitates educational opportunities for internal and external clinical team members.
oordinate and managing in conjunction with Learning and Development team the orientation schedule for new hires that is consistent, effective and eliminates redundancy.
Job Qualifications:
N degree from accredited school of nursing
ctive PRC License, USRN
even years of acute clinical care setting experience
hree years of progressive leadership experience
horough understanding of policy and procedure interpretation, writing and
teaching
nderstanding of process improvement
ust be self-directed in improving and acquiring the abilities and skills
necessary to enhance job performance
uperior organizational skills
bility to stay on task with minimal direction
bility to meet tight deadlines and handle multiple distractions
bility to handle large workload, while maintaining high level of quality work
xcellent leadership and communication skills
trong analytical skills and exceptional attention to detail
trong computer skills. Proficient utilizing Microsoft Outlook and Office
programs
bility to track/trend data utilizing Excel
bility to navigate custom designed platforms and databases
onfident with internet research capabilities and skills
bility to research and critically think to find solutions for issues
trong team player
onfident in decision making and able to make decisions at times with limited information
bility to work with others inside and outside the team.
ersonable, friendly, and upbeat personality.
Preferences:
xperience handling people
nowledge of US healthcare system, travel industry and hospital standards is an advantage
ne year of healthcare travel industry experience
Clinical Services Manager
Posted today
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Job Title: Clinical Services Manager
Location: McKinley, Taguig
Work set-up: Onsite
Company Overview:
AGS Health is more than a revenue cycle management company - we're a strategic partner for growth. With expert services complemented by AI-enabled technologies and high-touch support, AGS Health is the premier revenue cycle partner for leading health systems, physician groups, and academic medical centers in the U.S. With expert insight into modern revenue cycle practices, the company pairs cutting-edge technology with college-educated, trained RCM experts to help clients optimize workflow, maintain compliance, prevent revenue leakage, and achieve a high-performance revenue cycle. AGS health employs more than 14,000 team members globally and partners with more than 150 clients across a variety of care settings, specialties, and billing systems.
For more details, please visit
You can also visit us at
SCOPE OF WORK:
· The position will report directly to the Vice President of Coding and Clinical Service Line. This is an Individual Contributor role focusing on independent work and expertise within a specific area, rather than managing a team or having managerial responsibilities. The individual will be responsible for delivering improved performance/results through key stakeholder engagement and problem-solving skills.
· This role will support service line leadership collaboration with AGS teams including Operations, Sales, Customer Success, Marketing, Talent Development, and Quality Audit teams. Examples include:
o Drive quality improvement initiatives within the clinical service line
o Refine AGS's quality audit framework as industry trends and regulatory requirements evolve
o Create case studies from clinical projects utilizing "real time" key outcomes and data
o Participate in general go-to-market initiatives as needed
· The individual will monitor clinical pipeline to build thoughtful presentations for leadership meetings, strategic initiatives and other efforts. Navigate sales platform, quantify relevant pipeline, and assist with prioritizing pursuits.
· The individual will work adjacent to the Sales / Customer Success teams to build compelling value propositions and customized solutions during the sales cycle. May require researching competition and updates on global market trends within the clinical RCM domain.
· This position will also support the Director – Clinical Education with development and refinement of education and training content for AGS resources within the clinical service lines (Clinical Authorizations, Clinical Denials & Appeals, Physician Advisory Services, Clinical Documentation Integrity, and Utilization Review) across global locations
· This role will also support the expansion into new clinical administrative service lines such as care management and coordination, pharmacovigilance, etc.
JOBS-TO-BE-DONE (JTBDs):
- Serve as clinical SME in support of the following:
a. Support VP of Coding and Clinical Service Line – Drive operational excellence and collaboratively assist the VP with tasks to execute the organization's strategy for the relevant service lines.
b. Go to Market Support – Be able to communicate effectively to internally and externally with clinical domain acumen. Support AGS's thought leadership by researching and creating content for market-focused communications (e.g., white papers, collaterals, case studies, clinical sections of the website, webinars). Help ensure the content remains current with industry-leading solutions and delivery locations.
c. Clinical analytics – assist with the identification and collection of key performance indicators for the clinical service lines; utilize current project data to generate insights related to production, quality, and outcomes for both external and internal uses.
d. Education and Training – Support the Director Clinical Education to develop and refresh clinical services training content. Assist with the collaboration among AGS internal teams, including Talent Development and Operations, for a comprehensive approach. Knowledge of industry trends and regulatory compliance matters will be important.
Support the refinement, further development, and implementation of the company's Clinical Solutions strategy in line with AGS's long-term (5+ year) strategic plan
Support other clinical service line initiatives as requested.
KEY SELECTION CRITERIA:
Candidate qualifications:
- Minimum of 5+ years combined experience in direct patient care and/or a clinical administrator role such as: utilization management, clinical authorization, clinical denials or clinical documentation integrity with a professional history in reputable companies.
a. Registered Nurse (RN) or other clinical patient care designation
b. BS/BA is required and a graduate degree in health, medicine, or nursing is preferred
c. Adjacent experience with US revenue cycle is a plus
Knowledge of the US healthcare industry, including a broad understanding of both the payor and provider ecosystems and how they interrelate. Grasp of clinical RCM vendors / services / trends / disruptions / service differentiators.
Strong understanding and experience working with revenue cycle-related technology in the clinical revenue cycle, including computer-assisted CDI, auditing, utilization management review, clinical appeal automation, etc.
Global Experience – preferred experience of 2+ years of working in/with global RCM business process outsourcing delivery models
Ability to constantly learn and synthesize – active listener with intellectual curiosity. Keep up to date on industry trends to shape the Solutions framework and intellectual property for the service line.
Product knowledge – broad understanding of AGS products/services and how they interplay, coupled with strong knowledge of technology solutions and platforms
Demonstrates initiative and strives for excellence for him/herself and his/her team.
Compliance:
Awareness and adherence to all applicable organization-wide policies and procedures, including but not limited to Information security, HIPAA, and HR policies
· Should adhere to applicable Do's & Don'ts of implemented Information Security Management System, including HIPAA, HITRUST, and NIST regulations
· Adherence to the rules and regulations as outlined by the management
KEY SUCCESS FACTORS:
· Fluent in English. Professional and polished written and verbal communication skills
· Analytical thinking
· Desire to operate in a fast-paced environment and work with a cross-functional team spread across different geographical locations
· BPO industry knowledge, including an understanding of enabling functions (quality, training, hiring, technology, pricing, etc.) and operating environment
· Ability to work seamlessly with virtual teams
Clinical Services Team Leader
Posted today
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Clinical Services Team Leader (Philippines)
About Interstaff
Interstaff is an international healthcare staffing company that recruits nurses from all over the world and
places them in hospitals throughout the United States. Founded in 1998, Interstaff has a strong track
record and was a pioneer of the international staffing model. As we look ahead to celebrating our 22nd
year in business we also look forward to adapting to the growing needs of the U.S. healthcare system.
Our team culture is one of passion and mutual support. You can expect to feel truly supported and
empowered to do your job well. At Interstaff, we take pride in serving our nurses and client hospitals.
Job Description Summary:
The Clinical Services Team Leader role is a full-time, Philippines based position, whose job is to facilitate
document collection and processing for registered nurse credentialing (licensing, compliance &
onboarding), and facilitate nurse support activities. The team leader communicates daily with nurses
regarding their outstanding credentialing documents and facilitates the team's continuous improvement of
the same. Great communication skills and an overwhelming sense of responsibility is critical for success
in this position.This is a fully-remote, work-from-home role.
Job Responsibilities
Work within ISI systems (Zoho, Canvas, Basecamp, Google)
Attain expertise in external client hospital document collection and onboarding systems
Oversee the maintenance of working nurse compliance records in client systems
Facilitate document review, submission, and processing of nurse documents for onboarding and
ongoing compliance
Escalate deficiencies to Credentialing Manager for follow-up
Document all communication with working nurses, clients, and ISI team in ISI systems
Collaborate with the onboarding and compliance team to suggest improvements to internal
processes
- Assist the Clinical Services team in other areas when time allows as requested by leadership.
Team leadership:
Participate in the hiring process for new Clinical Services team members.
Provide training to new team members joining the Clinical Services team.
Provide feedback to the team members for continuous improvement in the credentialing
processes.
- Provide feedback to the Credentialing Manager regarding team member performance during
semi-annual performance reviews, and as necessary.
- Assist with process improvement for credentialing.
Education, Training, and Experience
Minimum of 2 years experience in a related field
Minimum of Associate's Degree in related field
Strong English proficiency
Data entry and/or database experience
High level of accountability, proven ability to take ownership and solve problems
Demonstrated ability to work in a team-oriented, collaborative environment
Time management skills and self-efficiency
Analytical thinker with strong conceptual and problem-solving skills
Meticulous attention to detail with the ability to multitask
Ability to work under pressure and meet deadlines
Excellent documentation, communication, and computer skills
High level of integrity and trustworthiness.
Job Type: Full-time
Pay: Php29, Php35,000.00 per month
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Work from home
Application Question(s):
- Do you have advanced proficiency in using CRM platforms? What CRM tools have you used? (answer is required)
- What internal systems or databases have you used before for data entry or tracking documents? (answer is required)
- Do you have advanced proficiency in using Google Suite- form, work, excel? (answer is required)
Experience:
- Credentialing or related: 2 years (Required)
Work Location: Remote
Expected Start Date: 10/01/2025
DE030660 -Health Clinical Services Manager
Posted today
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---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Health Clinical Services Manager
WORK SETUP: Return to Office
RESPONSIBILITIES:
- Lead and manage the clinical training strategy for global BPO teams supporting utilization management, case management, and health management processes.
- Develop, implement, and evaluate training programs that ensure compliance with healthcare industry standards, regulations, and best practices.
- Create and deliver engaging training materials (e.g., e-learning modules, instructor-led training, job aids) tailored to the needs of global BPO teams.
- Assess the skill levels and performance of clinical staff, identifying areas for improvement and implementing targeted training solutions.
- Monitor and ensure the quality of training delivery across multiple regions, ensuring consistency in content and effectiveness.
- Collaborate with cross-functional teams (e.g., operations, quality assurance, clinical management) to align training efforts with organizational goals and compliance requirements.
- Provide ongoing coaching and mentoring to clinical trainers and BPO staff, fostering a culture of continuous learning and development.
- Evaluate training effectiveness through assessments, feedback surveys, and performance metrics, making data-driven improvements to training programs.
- Develop and manage a comprehensive knowledge base for clinical processes, procedures, and best practices to be accessed by BPO teams.
- Ensure that clinical training programs align with client needs, adapting content as necessary to meet specific client requirements and regulations.
- Support the integration of new technologies and tools into training programs, ensuring clinical staff are proficient in using the latest healthcare management systems.
- Stay current on industry trends, regulations, and best practices in utilization management, case management, and health management to continuously improve training content.
- Track and report on training progress, providing regular updates to senior management regarding program outcomes and team performance.
- Manage relationships with external vendors and training partners, ensuring that third-party training content aligns with organizational and regulatory requirements.
OTHERS:
Project Shift Schedule: Night shift
Project Rest Day: Weekends Off
Project/Team Location: Taguig Uptown Bonifacio Tower 3
SKILLS AND QUALIFICATIONS:
- 8 to 12 years of solid experience as Health trainer,
- Individual contributor role
- Experience in BPO Health accounts
- Must be open to BPO & Non-BPO Experience
Good to have only:
- Registered Nurse License
- Physician License
DE029835 - Health Clinical Services Senior Manager
Posted today
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Job Description
- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Health Clinical Services Senior Manager WORK SETUP: RTO Responsibilities:
- Oversees staff whose teams' primary duties may include, but are not limited to:
- Conducts pre-service, concurrent, retrospective, out of network and appropriateness of treatment setting reviews to ensure compliance with applicable criteria, medical policy, and member eligibility, benefits, and contracts.
- Service requests may be from inbound calls and facsimile.
- Outbound calls to the provider may be required to gather additional information that may be needed.
- Other staff responsibilities may be review and analysis of post service claims utilizing the member's benefit contract and health plan guidelines.
Completes review of pended claims post service for either Medical Necessity or Contractual Reviews. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Project/Team Location: Taguig Uptown Bonifacio Tower 3
SKILL AND QUALIFICATIONS:At least 12 years relevant experience and 10 years supervisory
- Holds current and unrestricted US Registered Nurse license. No state specific RN licensure required.
- BPO experience should be any account (Health account experience is only a plus, but not required)
- Work Background/Experience in General: Must be open to BPO & Non-BPO Experience
Deputy Non Clinical Support Services Manager Grade VII 25UHWM1210
Posted today
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Job Description
Before you apply
This job is only open to employees of the HSE, TUSLA, Section 38 agencies, or statutory health agencies per WRC Agreement
Reference
25UHWM1210
Category
Management/Admin/ICT
Grade
Grade VII 0582
Advertisement source
HSE
Advertisement Type
Internal
Important Information
This job is in the HSE.
Health region
HSE South West
County
- Waterford
Location
University Hospital Waterford
Recruiter
HSE Dublin and South East: Tipperary South, Waterford, Kilkenny, Carlow, Wexford, Wicklow, part of South Dublin
Contract type
- Permanent Wholetime
Post specific related information
Please ensure you download, save and read the Job Specification, Additional Campaign
Information as well the Application Form. All of these documents are located at the bottom of this advertisement. We strongly recommend that you read the Job Specification before completing your application form.
Closing date
24/10/ :00:00
Proposed interview date
To be confirmed
Informal enquiries
Ms. Deirdre Latimer, Non Clinical Support Services Manger
University Hospital Waterford & Kilcreene Regional Orthopaedic Hospital
Tel:
External link
Clinical Applications Services Quality Assurance
Posted today
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Job Description
Job Description:
Primary Responsibility:
The Clinical Applications Services Quality Assurance (CASQA) Analyst is responsible for ensuring that all system enhancements, process changes, and related documentation meet the highest standards of quality, functionality, and compliance before deployment. This role focuses on validating that the developed solution aligns with clinical requirements, is free of defects, and adheres to established protocols and best practices.
Key Functions:
1. Test Planning and Design:
a. Collaborate with the Clinical Applications Services Functional Business Analyst (CASFBA) to review enhancement specifications and define testing scope and objectives.
b. Develop comprehensive test plans, test cases, and test scripts based on the finalized requirements to ensure full coverage of the system's functionality.
c. Prepare and stage appropriate test data required for various testing scenarios.
2. Testing and Validation:
a. Execute System Integration Testing (SIT) in collaboration with the CASFBA and Clinical Applications Services Configuration Business Analyst (CASCBA) to identify, document, and report bugs and issues.
b. Conduct regression testing to ensure that new enhancements do not negatively impact existing system functionalities.
c. Support the Medical Informatics Department (MID) and end-users during User Acceptance Testing (UAT), providing clarification on test cases and expected outcomes.
d. Certifies that a system enhancement has passed all required SIT scenarios before it is endorsed for UAT.
e. Determines if a discovered issue is a "process-blocking scenario" that must be resolved before deployment can proceed.
Job Type: Full-time
Pay: Php60, Php65,000.00 per month
Benefits:
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
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Clinical Application Services Quality Assurance
Posted today
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Job Title: Clinical Applications Services Quality Assurance (CASQA)
Job Description:
Primary Responsibility:
The Clinical Applications Services Quality Assurance (CASQA) Analyst is responsible for ensuring that all system enhancements, process changes, and related documentation meet the highest standards of quality, functionality, and compliance before deployment. This role focuses on validating that the developed solution aligns with clinical requirements, is free of defects, and adheres to established protocols and best practices.
Key Functions:
- Test Planning and Design:
a. Collaborate with the Clinical Applications Services Functional Business Analyst (CASFBA) to review enhancement specifications and define testing scope and objectives.
b. Develop comprehensive test plans, test cases, and test scripts based on the finalized requirements to ensure full coverage of the system's functionality.
c. Prepare and stage appropriate test data required for various testing scenarios.
- Testing and Validation:
a. Execute System Integration Testing (SIT) in collaboration with the CASFBA and Clinical Applications Services Configuration Business Analyst (CASCBA) to identify, document, and report bugs and issues.
b. Conduct regression testing to ensure that new enhancements do not negatively impact existing system functionalities.
c. Support the Medical Informatics Department (MID) and end-users during User Acceptance Testing (UAT), providing clarification on test cases and expected outcomes.
d. Certifies that a system enhancement has passed all required SIT scenarios before it is endorsed for UAT.
e. Determines if a discovered issue is a "process-blocking scenario" that must be resolved before deployment can proceed.
Job Type: Full-time
Pay: Php60, Php65,000.00 per month
Benefits:
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
Clinical Applications Services Quality Assurance
Posted today
Job Viewed
Job Description
The Clinical Applications Services Quality Assurance (CASQA) Analyst is responsible for ensuring that all system enhancements, process changes, and related documentation meet the highest standards of quality, functionality, and compliance before deployment. This role focuses on validating that the developed solution aligns with clinical requirements, is free of defects, and adheres to established protocols and best practices.
Key Functions:
Test Planning and Design:
Collaborate with the Clinical Applications Services Functional Business Analyst (CASFBA) to review enhancement specifications and define testing scope and objectives.
- Develop comprehensive test plans, test cases, and test scripts based on the finalized requirements to ensure full coverage of the system's functionality.
Prepare and stage appropriate test data required for various testing scenarios.
Testing and Validation:
Execute System Integration Testing (SIT) in collaboration with the CASFBA and Clinical Applications Services Configuration Business Analyst (CASCBA) to identify, document, and report bugs and issues.
- Conduct regression testing to ensure that new enhancements do not negatively impact existing system functionalities.
- Support the Medical Informatics Department (MID) and end-users during User Acceptance Testing (UAT), providing clarification on test cases and expected outcomes.
- Certifies that a system enhancement has passed all required SIT scenarios before it is endorsed for UAT.
- Determines if a discovered issue is a process-blocking scenario that must be resolved before deployment can proceed.
- Health Insurance
- Standard Statutory Benefits (SSS, Pagibig, Philhealth, 13th Month)
- Allowance
Clinical Applications Services Quality Assurance
Posted today
Job Viewed
Job Description
The Clinical Applications Services Quality Assurance (CASQA) Analyst is responsible for ensuring that all system enhancements, process changes, and related documentation meet the highest standards of quality, functionality, and compliance before deployment. This role focuses on validating that the developed solution aligns with clinical requirements, is free of defects, and adheres to established protocols and best practices.
Key Functions:
Test Planning and Design:
Collaborate with the Clinical Applications Services Functional Business Analyst (CASFBA) to review enhancement specifications and define testing scope and objectives.
- Develop comprehensive test plans, test cases, and test scripts based on the finalized requirements to ensure full coverage of the system's functionality.
Prepare and stage appropriate test data required for various testing scenarios.
Testing and Validation:
Execute System Integration Testing (SIT) in collaboration with the CASFBA and Clinical Applications Services Configuration Business Analyst (CASCBA) to identify, document, and report bugs and issues.
- Conduct regression testing to ensure that new enhancements do not negatively impact existing system functionalities.
- Support the Medical Informatics Department (MID) and end-users during User Acceptance Testing (UAT), providing clarification on test cases and expected outcomes.
- Certifies that a system enhancement has passed all required SIT scenarios before it is endorsed for UAT.
- Determines if a discovered issue is a process-blocking scenario that must be resolved before deployment can proceed.
- Health Insurance
- Standard Statutory Benefits (SSS, Pagibig, Philhealth, 13th Month)
- Allowance