86 Clinical Services jobs in the Philippines

Job Title: Clinical Services Manager

Location: McKinley, Taguig

Work set-up: Onsite

Company Overview:

AGS Health is more than a revenue cycle management company - we're a strategic partner for growth. With expert services complemented by AI-enabled technologies and high-touch support, AGS Health is the premier revenue cycle partner for leading health systems, physician groups, and academic medical centers in the U.S. With expert insight into modern revenue cycle practices, the company pairs cutting-edge technology with college-educated, trained RCM experts to help clients optimize workflow, maintain compliance, prevent revenue leakage, and achieve a high-performance revenue cycle. AGS health employs more than 14,000 team members globally and partners with more than 150 clients across a variety of care settings, specialties, and billing systems.

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SCOPE OF WORK:

· The position will report directly to the Vice President of Coding and Clinical Service Line. This is an Individual Contributor role focusing on independent work and expertise within a specific area, rather than managing a team or having managerial responsibilities. The individual will be responsible for delivering improved performance/results through key stakeholder engagement and problem-solving skills.

· This role will support service line leadership collaboration with AGS teams including Operations, Sales, Customer Success, Marketing, Talent Development, and Quality Audit teams. Examples include:

o Drive quality improvement initiatives within the clinical service line

o Refine AGS's quality audit framework as industry trends and regulatory requirements evolve

o Create case studies from clinical projects utilizing "real time" key outcomes and data

o Participate in general go-to-market initiatives as needed

· The individual will monitor clinical pipeline to build thoughtful presentations for leadership meetings, strategic initiatives and other efforts. Navigate sales platform, quantify relevant pipeline, and assist with prioritizing pursuits.

· The individual will work adjacent to the Sales / Customer Success teams to build compelling value propositions and customized solutions during the sales cycle. May require researching competition and updates on global market trends within the clinical RCM domain.

· This position will also support the Director – Clinical Education with development and refinement of education and training content for AGS resources within the clinical service lines (Clinical Authorizations, Clinical Denials & Appeals, Physician Advisory Services, Clinical Documentation Integrity, and Utilization Review) across global locations

· This role will also support the expansion into new clinical administrative service lines such as care management and coordination, pharmacovigilance, etc.

JOBS-TO-BE-DONE (JTBDs):

1. Serve as clinical SME in support of the following:

a. Support VP of Coding and Clinical Service Line – Drive operational excellence and collaboratively assist the VP with tasks to execute the organization's strategy for the relevant service lines.

b. Go to Market Support – Be able to communicate effectively to internally and externally with clinical domain acumen. Support AGS's thought leadership by researching and creating content for market-focused communications (e.g., white papers, collaterals, case studies, clinical sections of the website, webinars). Help ensure the content remains current with industry-leading solutions and delivery locations.

c. Clinical analytics – assist with the identification and collection of key performance indicators for the clinical service lines; utilize current project data to generate insights related to production, quality, and outcomes for both external and internal uses.

d. Education and Training – Support the Director Clinical Education to develop and refresh clinical services training content. Assist with the collaboration among AGS internal teams, including Talent Development and Operations, for a comprehensive approach. Knowledge of industry trends and regulatory compliance matters will be important.

1. Support the refinement, further development, and implementation of the company's Clinical Solutions strategy in line with AGS's long-term (5+ year) strategic plan

2. Support other clinical service line initiatives as requested.

KEY SELECTION CRITERIA:

Candidate qualifications:

1. Minimum of 5+ years combined experience in direct patient care and/or a clinical administrator role such as: utilization management, clinical authorization, clinical denials or clinical documentation integrity with a professional history in reputable companies.

a. Registered Nurse (RN) or other clinical patient care designation

b. BS/BA is required and a graduate degree in health, medicine, or nursing is preferred

c. Adjacent experience with US revenue cycle is a plus

1. Knowledge of the US healthcare industry, including a broad understanding of both the payor and provider ecosystems and how they interrelate. Grasp of clinical RCM vendors / services / trends / disruptions / service differentiators.

2. Strong understanding and experience working with revenue cycle-related technology in the clinical revenue cycle, including computer-assisted CDI, auditing, utilization management review, clinical appeal automation, etc.

3. Global Experience – preferred experience of 2+ years of working in/with global RCM business process outsourcing delivery models

4. Ability to constantly learn and synthesize – active listener with intellectual curiosity. Keep up to date on industry trends to shape the Solutions framework and intellectual property for the service line.

5. Product knowledge – broad understanding of AGS products/services and how they interplay, coupled with strong knowledge of technology solutions and platforms

6. Demonstrates initiative and strives for excellence for him/herself and his/her team.

Compliance:

Awareness and adherence to all applicable organization-wide policies and procedures, including but not limited to Information security, HIPAA, and HR policies

· Should adhere to applicable Do's & Don'ts of implemented Information Security Management System, including HIPAA, HITRUST, and NIST regulations

· Adherence to the rules and regulations as outlined by the management

KEY SUCCESS FACTORS:

· Fluent in English. Professional and polished written and verbal communication skills

· Analytical thinking

· Desire to operate in a fast-paced environment and work with a cross-functional team spread across different geographical locations

· BPO industry knowledge, including an understanding of enabling functions (quality, training, hiring, technology, pricing, etc.) and operating environment

· Ability to work seamlessly with virtual teams

Clinical Services Team Leader (Philippines)

About Interstaff

Interstaff is an international healthcare staffing company that recruits nurses from all over the world and

places them in hospitals throughout the United States. Founded in 1998, Interstaff has a strong track

record and was a pioneer of the international staffing model. As we look ahead to celebrating our 22nd

year in business we also look forward to adapting to the growing needs of the U.S. healthcare system.

Our team culture is one of passion and mutual support. You can expect to feel truly supported and

empowered to do your job well. At Interstaff, we take pride in serving our nurses and client hospitals.

Job Description Summary:

The Clinical Services Team Leader role is a full-time, Philippines based position, whose job is to facilitate

document collection and processing for registered nurse credentialing (licensing, compliance &

onboarding), and facilitate nurse support activities. The team leader communicates daily with nurses

regarding their outstanding credentialing documents and facilitates the team's continuous improvement of

the same. Great communication skills and an overwhelming sense of responsibility is critical for success

in this position.This is a fully-remote, work-from-home role.

Job Responsibilities

• Work within ISI systems (Zoho, Canvas, Basecamp, Google)

• Attain expertise in external client hospital document collection and onboarding systems

• Oversee the maintenance of working nurse compliance records in client systems

• Facilitate document review, submission, and processing of nurse documents for onboarding and

ongoing compliance

• Escalate deficiencies to Credentialing Manager for follow-up

• Document all communication with working nurses, clients, and ISI team in ISI systems

• Collaborate with the onboarding and compliance team to suggest improvements to internal

processes

• Assist the Clinical Services team in other areas when time allows as requested by leadership.

Team leadership:

• Participate in the hiring process for new Clinical Services team members.

• Provide training to new team members joining the Clinical Services team.

• Provide feedback to the team members for continuous improvement in the credentialing

processes.

• Provide feedback to the Credentialing Manager regarding team member performance during

semi-annual performance reviews, and as necessary.

• Assist with process improvement for credentialing.

Education, Training, and Experience

• Minimum of 2 years experience in a related field

• Minimum of Associate's Degree in related field

• Strong English proficiency

• Data entry and/or database experience

• High level of accountability, proven ability to take ownership and solve problems

• Demonstrated ability to work in a team-oriented, collaborative environment

• Time management skills and self-efficiency

• Analytical thinker with strong conceptual and problem-solving skills

• Meticulous attention to detail with the ability to multitask

• Ability to work under pressure and meet deadlines

• Excellent documentation, communication, and computer skills

• High level of integrity and trustworthiness.

Job Type: Full-time

Pay: Php29, Php35,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Work from home

Application Question(s):

• Do you have advanced proficiency in using CRM platforms? What CRM tools have you used? (answer is required)
• What internal systems or databases have you used before for data entry or tracking documents? (answer is required)
• Do you have advanced proficiency in using Google Suite- form, work, excel? (answer is required)

Experience:

• Credentialing or related: 2 years (Required)

Work Location: Remote

Expected Start Date: 10/01/2025

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Health Clinical Services Senior Manager WORK SETUP: RTO Responsibilities:
• Oversees staff whose teams' primary duties may include, but are not limited to:
• Conducts pre-service, concurrent, retrospective, out of network and appropriateness of treatment setting reviews to ensure compliance with applicable criteria, medical policy, and member eligibility, benefits, and contracts.
• Service requests may be from inbound calls and facsimile.
• Outbound calls to the provider may be required to gather additional information that may be needed.
• Other staff responsibilities may be review and analysis of post service claims utilizing the member's benefit contract and health plan guidelines.

• Completes review of pended claims post service for either Medical Necessity or Contractual Reviews. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Project/Team Location: Taguig Uptown Bonifacio Tower 3
  SKILL AND QUALIFICATIONS:

• At least 12 years relevant experience and 10 years supervisory

• Holds current and unrestricted US Registered Nurse license. No state specific RN licensure required.
• BPO experience should be any account (Health account experience is only a plus, but not required)
• Work Background/Experience in General: Must be open to BPO & Non-BPO Experience

Position: Clinical Support Specialist

Location: Cebu City (Onsite)

WE ARE HIRING 15 APPLICANTS ONLY

Compensation and Benefits:

• Earn up to ₱24,000 plus monthly salary
• ₱2,000 Monthly Allowance
• 20% Night Differential
• Day 1 HMO
• Attendance Bonus
• Clothing Allowance
• Other account allowances (to be discussed during your initial interview)

Minimum Qualifications:

• Open to fresh graduates of

ANY MEDICAL ALLIED COURSES

• Excellent communication and customer service skills
• Willing to work on shifting schedules and holidays
• Willing to work onsite in Cebu City
• Willing to work ASAP

START DATE EVERY FRIDAY OR MONDAY OF THE WEEK ONCE YOU'RE HIRED

How to Apply: Interested applicants may apply via Indeed or send your updated CV or resume

Use the subject line: CEBU CLINICAL - YOUR SURNAME

Job Types: Full-time, Fresh graduate

Pay: Php16, Php24,000.00 per month

Benefits:

• Health insurance
• Paid training
• Pay raise

Application Question(s):

• Are you willing to start ASAP?

Work Location: In person

Medical Allied Graduates – Start Your Healthcare Career (Cebu IT Park)

Location: Cebu IT Park (Work Onsite)

Schedule: Night Shift | Fixed Weekends Off

Salary Package: ₱20,600 + Competitive Benefits

Qualifications:

• Graduate of any Medical Allied Course (BSN, MedTech, Pharmacy, PT, RadTech, Psych, etc.)
• With or without work experience (Fresh graduates and board passers are welcome)
• Good to Excellent communication skills
• Amenable to work onsite in Cebu IT Park
• Can start ASAP

Perks & Benefits:

• HMO coverage on Day 1 (with dependent)
• Life Insurance
• Annual Appraisal & Career Growth Opportunities
• Fixed Weekends Off for work-life balance

How to Apply:

Send your updated CV to

Subject line: Medical Allied Cebu

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php25,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Cebu City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Course Taken?
• Expected Salary Package?
• Name/Email/Viber/Can start asap

Work Location: In person

Training and Marketing Professionals Inc.(TMPI) is looking for (3) Clinical Supply Support Associate (CSSA) - CSSM

• Fully WFH set-up
• Working on night shift/graveyard shift
• With competitive salary

Overview:

- The role of the Clinical Supply Support Associate (CSSA) is to support and lead the project management for the provision of clinical supplies distributed by Global Clinical Supply (GCS) for clinical studies involving Pfizer-Sponsored Studies, investigational research, research collaboration and expanded access programs. This role will require translating supply demand into effective supply chain strategies. This strategy is reflected in operating plans, inclusive of scope, time, cost, risk, and communication plans which balance the needs of the study sponsors and expanded access patients. This work requires individuals to be change agile and demonstrate initiative-taking project and time management skills to meet program and study deliverables. This role also provides support to CSSM Office in delivering metrics, tracking performance, and developing tools to drive visibility of the CSSM program management. This role is required to provide support in other global time zones.

SKILLS:

• Excellent organizational skills required.
• Fluent in written and spoken English.
• Fluent in MS Office 365 applications.
• Exposure to working in a GMP/GCP environment and with regulatory audit teams.
• Strong analytical and problem-solving skills, with the ability to collaborate effectively with colleagues and customers in a matrix environment.
• Demonstrated experience in project management and implementation techniques.
• Strong working knowledge and understanding of drug development processes, database structures, relational database management software, and analysis tools.

QUALIFICATIONS:

• BA/BS in supply chain, scientific, computer science or business field with at least 2 years experience in pharmaceutical industry and/or supply chain management.
• Proven ability to effectively develop, communicate, and execute project plans with multiple stakeholders.
• Strong interpersonal skills with a demonstrated ability to manage stakeholders in different levels of technical and business roles.

JOB DESCRIPTION:

• Serve as a point of contact in providing broad consult on different aspects of clinical drug supply to clinical, medical and GPD customers.
• Review and assess GCS ability to support new and existing studies. Review study proposals and provide input on supply strategy, feasibility, and cost estimates.
• Responsible for liaising with other teams such as Global Product Development (GPD), medical affairs and clinical colleagues when coordinating operational activities within GCS and our partners.
• Translate early and late development product strategies into effective Supply Chain (SC) strategies (operating plans, scope, time, cost, risk, and communication plans) for the duration of each clinical trial or grant/compassionate study which balance the need of patients and SC.
• Project manage from study start through to study close out. Ensure all systems and tools in project managing assigned studies are up to date and monitored.
• Enter study specific jobs into a scheduling system and project manage each job from initial entry to final release of the job. Ensure supply are delivered timely to meet study timeline and patient needs
• Partner with the Supply Chain Lead (SCL) to communicate program level investigational material and support activities to ensure supply provision and continuity for assigned study.
• Act as a member of the Clinical Supply Team (CST) with a network of partners (internal and external) to ensure GCS meets customer expectations and prioritizes patient safety and supply requirements .
• Support CSSM office by reviewing, assessing, and developing reports (including data visualization and other tools) and metrics related to resourcing, project timelines, protocol deliverables and evaluate improvements and compliance.
• Work with CSSM Office Lead in developing metrics and timely submission of reports driving operational compliance, supporting workforce planning and change management.
• Ensure systems are being updated on a regular basis by CSSM colleagues to ensure data is contemporaneous.
• Support regular communication of CSSM Office initiatives throughout the organization to foster awareness and engagement.
• Support knowledge management and any other initiative of CSSM office

HOW TO APPLY?

Please submit your updated resume via email: and

Email Subject Format: (CSSA) - CSSM Applicant: Last Name, First Name

Job Type: Fixed term

Contract length: 12 months

Pay: Php38, Php40,000.00 per month

Benefits:

• Company events
• Work from home

Education:

• Bachelor's (Required)

Experience:

• Manufacturing: 2 years (Preferred)
• Microsoft Office 360: 2 years (Preferred)
• Pharmaceutical: 2 years (Preferred)
• project management and implementation techniques: 1 year (Preferred)
• GMP/GCP environment: 2 years (Preferred)

Work Location: Remote

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

___

CLINICAL OPERATIONS SUPPORT COORDINATOR

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent

ROLE OVERVIEW

We are looking for a Clinical Operations Support Coordinator to be part of our team.

• This role is responsible will be responsible for the coordination of the administrative procedures needed to facilitate daily clinical operations of the Company Specialty Clinic Service Line. This position coordinates operations of the eCare Service Line as outlined below.

MAIN RESPONSIBILITIES

• Participate in the development of operational and clinical workflow. Assist and educate hub staff on new implementations.
• Work in conjunction with Clinical Informaticist and Quality Partner to manage paperwork and activities necessary to establish remote access with external EHRs and assist with activation/deactivation of accounts, software upgrades, staff training, etc.
• Manage all equipment and connectivity testing, troubleshoot, and issue resolution. This includes filing IT tickets, following up on issues, education of other employees, working with individual site personnel, communicating with IT personnel, etc.
• Assist with implementation tasks and go-live events.
• Assist with data analysis to determine quality improvement opportunities related to the key performance indicators of the service line.
• Assist with month-end data compilation and processing.
• Coordinate with management of physician scheduling and communication.
• Assist in development and maintenance of policy and procedure to ensure compliant and efficient workflow.
• Coordinate and track scheduling of patient visits and on-demand assessment to facilitate efficient workflow.
• Receive data and input information into various computer systems, databases, and spreadsheets as directed. Performs duties in an efficient, accurate and timely manner.
• Manage incoming phones calls from patients, clinical sites, or providers; demonstrating professionalism and excellent customer service.
• Complete video equipment checks per unit specific guidelines and troubleshoots as necessary.
• Performs generalized secretarial duties in an accurate and timely manner to include, but not limited to: transpose handwritten or verbal communication to a typed format, edits all typing for typos and correct as necessary, makes copies of products as requested, collate, assemble, and distribute information as directed.
• Performs tasks, as directed by supervisor/director, to assist in efficient operation of the Service Line to include, but not limited to: supply ordering and equipment maintenance.
• Assist with internal and external customer service activities, including planning and coordinating events, facilitating communication with service line.
• Other duties as may be assigned.

REQUIREMENTS

• At least three (3) years of Healthcare BPO experience is a must.
• Excellent Customer service skills and Technical skills are preferred
• Willing to work on a shifting schedule
• Willing to work at Tower 1, Rockwell Business Center, Ortigas (beside Medical City)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

(Associate) Clinical Systems Support Specialist

We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.

We Are Currently Looking For Professionals To Join Our IT Support Team In Sofia, Whose Primary Responsibility Is To Provide Support For Different Clinical Systems To End Users On The Position Of

(Associate) Clinical Systems Support Specialist

To be successful you will have experience in an IT support centre environment and you would be able to demonstrate strong verbal and written communication skills in English.

You should have customer oriented approach and possess excellent organizational skills and multitasking abilities.

Having worked in an IT environment you will have a good knowledge of Microsoft Office suite applications and ability to support and troubleshoot web-based applications and software related issues.

Responsibilities

• Working in a global team environment to troubleshoot and resolve clinical application and clinical system issues.
• Providing technical support to Investigator Site staff, Sponsor users and PPD's Clinical Development teams;
• Performing administrative tasks such providing system accesses and granting corresponding privileges
• Working closely with life-science organizations personnel (doctors, nurses, clinical trial associates and etc.)
• Partnering with other departments within PPD's IT division and operational departments to provide system resolutions.
• Ensuring consistency, accuracy and high quality of data input by adhering the relevant Service Level Agreements and Key Performance Indicators
• Participating in the development and regular maintenance of the internal work instructions and knowledge base articles
• Interest and motivation to develop in the field of healthcare information technology and system support

Qualifications - External

Job Qualification:

• Basic knowledge of Oracle based Remote Data Capture systems and/or Medidata Rave software will be considered as an advantage but not mandatory
• Experience with Microsoft Office suite including MS Outlook, Word, Excel, and Power Point.
• Ability investigate and resolve problems with software applications
• Excellent verbal and written communication skills in English
• Outstanding customer service skills are required
• Excellent organizational skills and multitasking abilities
• Flexibility to work on shifts