1,280 Sr Quality Evaluator jobs in the Philippines

Sr. Quality Evaluator

Job Profile Summary

The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.

Job Description

Essential Functions/Core Responsibilities

• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email

• Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)

• Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices

• Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes

• Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies

• Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)

• Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)

• Complete phone time to keep current on programs (as applicable)

• Contribute to maintaining forms and legends documents

• Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred

• Effective communication skills, both written and verbal

• Proficient in Microsoft Office

• Ability to multi-task and meet timelines on deliverables

• Detail-oriented

Career Framework Role

Entry level job with little or no prior relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Sr. Quality Evaluator

Job Profile Summary

The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.

Job Description

Essential Functions/Core Responsibilities

• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email

• Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)

• Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices

• Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes

• Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies

• Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)

• Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)

• Complete phone time to keep current on programs (as applicable)

• Contribute to maintaining forms and legends documents

• Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred

• Effective communication skills, both written and verbal

• Proficient in Microsoft Office

• Ability to multi-task and meet timelines on deliverables

• Detail-oriented

Career Framework Role

Entry level job with little or no prior relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Sr. Quality Evaluator

Job Profile Summary

The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.

Job Description

Essential Functions/Core Responsibilities

• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email

• Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)

• Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices

• Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes

• Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies

• Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)

• Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)

• Complete phone time to keep current on programs (as applicable)

• Contribute to maintaining forms and legends documents

• Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred

• Effective communication skills, both written and verbal

• Proficient in Microsoft Office

• Ability to multi-task and meet timelines on deliverables

• Detail-oriented

Career Framework Role

Entry level job with little or no prior relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Beauty Elements Ventures Manufacturing Inc. is hiring a Full time Quality Control/Quality Assurance Analyst role in San Pablo City, Calabarzon. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Friday: Morning, Afternoon
• 1 year of relevant work experience required for this role

Responsibilities:

• Ensures the production premises are confirming to QA/QC standards as reference for start-up of production run.
• Approves in-process production by confirming specifications; conducting visual and measurement tests; communicating required adjustments to production supervisor.
• Approves finished products by confirming specifications; conducting visual and measurement tests; returning products for re-work.
• Documents inspection results by completing reports and logs.
• Maintains safe and healthy work environment by following standards and procedures; complying with legal regulations;
• Accomplishes quality and organization mission by completing related results as needed.

Qualification:

• Candidate must possess at least Bachelor's/College Degree in Biology, Chemistry, Chemical Engineering, and Food Technology.
• Preferably 1-2 years experience as QA/QC.

Job Duties and Responsibilities

• Prioritize incoming authorization and referral requests according to queue urgency
• Review patient's clinical and chart documentation related to the service submitted by the provider's office
• Obtain and/or follow up on authorization and referral requests from the patient's payer/s through any of the following methods—depending on the payer's policy:
• Perform outbound calls to payer's authorization department
• Access payer's authorization online portal
• Submit faxes to payer's authorization department
• Respond to payer's clinical questions to be able to proceed with the authorization and referral requests
• Obtain and/or follow up payer's peer-to-peer review requirements and send them back to provider's office for the actual initiation
• Cater inbound calls from payers and perform necessary actions required for the task
• Listen and review voicemail messages from payers then perform necessary actions required for the task
• Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.
• Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.
• Delivers required number of QA Monitors on a timely manner
• Provide quality metric analysis on compliance scores
• Participates in call calibration to understand and identify targets
• Generates and trends daily/weekly/monthly QA related reports
• Performs side-by-side sessions and provide real-time feedback
• Skilled in pinpointing root cause/s for performance variance
• Provide recommended intervention activities to address quality metric opportunities identified

Required Skills

• Solid understanding of anatomy & physiology, including how body systems function and an understanding of disease processes
• Comprehensive understanding of Medical Terminology
• Prior experience in processing multispecialty authorizations including contact with payers
• Experience in prior authorization process
• Experience with general computer software (Internet, Word, Outlook, PDF required)
• Proficiency to learn new software programs quickly
• Excellent customer service skills: communicates clearly and effectively
• Excellent verbal and written communication skills
• Professional and effective interaction skills with co-workers, clients, providers, and vendors
• Proven ability to work well individually and as a team member
• Strong attention to detail
• Ability to follow company and account-specific standard operating procedures and policies
• Ability to adapt to constantly changing environment
• Ability to prioritize and organize multiple tasks by remaining focused and quality-driven at all tasks at hand
• Ability to remain organized with multiple interruptions
• Ability to make decisions independently without bypassing any company and account-specific standard operating procedures and policies
• Ability to comfortably receive constructive feedback

Required Experience

• Graduate of Bachelor of Science in Nursing with active PH registered nurse license
• 1 year of experience of US healthcare authorization business
• At least 2 years of experience in the BPO/Healthcare industry is an advantage
• Bachelor's Degree in Nursing with active PH Registered Nurse license
• Minimum 2 years of Quality Analyst experience in a US Healthcare account (Prior Authorization or Claims/Denial/Appeal)
• Excellent Leadership & Interpersonal relationship
• Strong Process Management & planning skills
• Embrace change and think operationally to achieve business goals
• Proven process improvement experience

Lay Bare Waxing Philippines Inc. is the Philippines' first-ever unwanted hair removal specialist. We are a chain with over 150 locations nationwide and continue to look to grow our 5 existing brands making the experience more comfortable and affordable for our clients. Our team is young, dynamic, and constantly innovating to ensure the maximum value for our stakeholders and prioritizes customer experience above all else.

Role Description

The Quality Control Analyst ensures that all products meet established quality and regulatory standards by performing inspections, laboratory testing, and data analysis throughout the production process. The QC Analyst safeguards product integrity, compliance with company specifications, and adherence to applicable laws such as FDA and GMP guidelines.

Duties and Responsibilities

• Product Testing and Inspection

• Conduct physical, chemical, and microbiological tests on raw materials, in-process samples, and finished goods.

• Inspect packaging materials to ensure conformity with specifications.

• Documentation and Reporting

• Record and analyze test data accurately, ensuring traceability and compliance with documentation requirements.

• Prepare and submit test reports to relevant departments for review.

• Compliance Monitoring

• Ensure all testing procedures follow standard operating procedures (SOPs), Good Manufacturing Practices (GMP), and regulatory guidelines.

• Report and document non-conformances, deviations, and product defects.

• Process Support

• Collaborate with production and R&D teams to resolve quality issues.

• Participate in investigations for product complaints or batch failures.

• Equipment and Laboratory Maintenance

• Calibrate, maintain, and operate laboratory equipment according to SOPs.

• Maintain cleanliness and orderliness of the QC laboratory.

Collect information about the composition of chemical substances, and process and communicate this information through the principles of science, engineering, and mathematics. Develop and improve processes, equipment, and formulas, and prepare compounds and solutions to conduct tests.

• Sampling and testing of raw materials, intermediates, and finished products
• Preparing Quality reports, including analytical reports (for raw materials and finished products)
• Calibrating analytical equipment when required.
• Creating and executing method development and validation test protocols for finished products and generating the appropriate analytical methods.
• Perform routine and non-routine chemical analysis of products using standard operating procedures.
• Write and execute chemical testing procedures.
• Maintain up-to-date documents for chemical testing methods and activities.
• Operate laboratory equipment safely and effectively to conduct testing.
• Record, analyse and report test results to Managers.
• Maintain inventory of chemicals and supplies in the laboratory.
• Supporting all Quality Control activities.
• Ensuring good relations and communications with all members of the team and responding politely and in a timely fashion to internal and external customers.
• Perform various techniques like HPLC.
• Observing and complying with Good Manufacturing Practices (GMP) and Good Distribution Practices (GDP).
• Perform other related duties that may be assigned from time to time.

Job Qualifications:

• BS degree in Chemistry, Chemical Engineering, or Chemical Technology/Pharmacist
• At least two (2) years of direct lab experience in an FDA-regulated pharmaceutical firm as an advanced but not required.
• Must be a Registered Chemical Engineer or Registered Chemical Technician.
• Strong knowledge of Standard Operating Procedures and compliance with Good Laboratory Practices, Good Documentation Practices, and Current Good Manufacturing Practices.
• Strong working knowledge of technical and quality concepts of the manufacturing and testing of pharmaceutical products.
• Experience in participating in deviation investigations, determining root cause, and developing corrective action plans.
• Team player with strong interpersonal, organizational, and communication skills.
• Willing to work in Bancal, Carmona Cavite
• Working schedule will be from Mondays to Fridays

Job Type: Full-time

Benefits:

• Company Christmas gift
• Employee discount
• Free parking

Ability to commute/relocate:

• Carmona, Cavite: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Manufacturing: 2 years (Preferred)

License/Certification:

• Licensed Chemist (Preferred)

Work Location: In person

JOB DESCRIPTION

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment?

As a Quality Control Analyst within the COE Spreading and Document Intake team, you will have the opportunity to provide coaching and monitoring of the team's daily performance. You will assess the quality of financial statement spreads and ensure compliance with established policies and procedures. This role allows you to leverage your advanced knowledge of financial statement analysis to train and guide the team, ensuring high-quality standards are met.

Job responsibilities:

• Provide training to the Credit Support Specialist team, partner with Managers on new initiatives and system enhancements to include procedure updates, communications, and post implementation monitoring, oversee daily production and inventory as well as conduct quality monitoring
• Provide ongoing coaching and assistance to Credit Support Specialists (I, II & Sr.) on a daily basis.
• Process Financial Statements, Appraisal reports, Borrowing Base Certificate, Compliance Certificate, Mortgage documents, Credit Agreement and abstract critical data, perform analysis of Financial Statements and complete spreading as per the guidelines
• Performs required research on the received request within stipulated timelines, interpret data, analyze results using bank's operating systems
• Act as an SME in the process and understand the upstream and downstream process
• Meet and exceed the turnaround time and accuracy rate as per the specified target, ensure adherence to the quality control standards that have been set for the process
• Generate and publish daily reports

Required qualifications, capabilities, and skills:

• Minimum 3 years of work experience in Banking/Mortgage/Financial Analysis and Loan Operations
• Strong verbal & written communication to effectively communicate with various stake-holders and across levels
• Manage the complex requests with minimum supervision and independently make the decisions related to the process
• Good understanding of Financial Statements, Lease Agreement, Mortgage documents, Accounts Receivable reporting, Accounts Payable reporting, Rent Rolls Credit Agreement and other loan documents
• Attention to detail and problem solving skills
• Client relationship and time management
• High level of proficiency in organizing, priority setting, and issues management

Preferred qualifications, capabilities, and skills:

• Ability to work through large Excel base data and perform complex calculation
• Bachelor's degree in Commerce/Accounting preferred, Advanced Excel & MS Access
• Demonstrate the attributes of flexibility and accountability, candidate should be open to work in shifts
• Excellent interpersonal skills to work effectively in team environment

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.