22 Splunk Administrator jobs in the Philippines
System Administrator
Cebu, Cebu
Shipnow Information Technology PTY. LTD.
Posted 7 days ago
Job Viewed
Job Description
About the Role
br>We are looking for a highly organized and tech-savvy System Administrator to join our remote team. The successful candidate will provide day-to-day support and administration of Microsoft Dynamics D365 and other third-party systems. This role also involves order processing, inventory management, and creating process documentation to support business operations. We are seeking someone who can start immediately.
Key Responsibilities
Provide operational and functional support for Microsoft Dynamics 365 (D365) and other related software systems
Assist in Sales Order and Purchase Order creation and posting
Process warehouse transactions including inbound/outbound and inventory adjustments
Manage inventory control within the system
Handle Sales Credit/Adjustment Notes creation and posting
Create and update user manuals, and deliver user coaching/training (especially within Microsoft Dynamics – FinOps) < r>Assist in developing and maintaining policies, procedures, and documentation for business processes
Conduct master file maintenance and ensure data accuracy
Identify and recommend process improvements to increase efficiency
Perform other administrative or ad-hoc tasks as needed
br>We are looking for a highly organized and tech-savvy System Administrator to join our remote team. The successful candidate will provide day-to-day support and administration of Microsoft Dynamics D365 and other third-party systems. This role also involves order processing, inventory management, and creating process documentation to support business operations. We are seeking someone who can start immediately.
Key Responsibilities
Provide operational and functional support for Microsoft Dynamics 365 (D365) and other related software systems
Assist in Sales Order and Purchase Order creation and posting
Process warehouse transactions including inbound/outbound and inventory adjustments
Manage inventory control within the system
Handle Sales Credit/Adjustment Notes creation and posting
Create and update user manuals, and deliver user coaching/training (especially within Microsoft Dynamics – FinOps) < r>Assist in developing and maintaining policies, procedures, and documentation for business processes
Conduct master file maintenance and ensure data accuracy
Identify and recommend process improvements to increase efficiency
Perform other administrative or ad-hoc tasks as needed
This advertiser has chosen not to accept applicants from your region.
0
System Administrator
National Capital Region, National Capital Region
METROGLOBAL SERVICES, INC.
Posted 17 days ago
Job Viewed
Job Description
- Graduate of any IT related course
- Minimum of 3 years IT related experience br>
Principal Duties and Responsibilities
1. Establish and control systems access and security.
2. oordinate protocols for operation within multi-user IT networks that provide voice, data and text transmissions.
3. Check systems in order to optimize performance and to initiate recovery action after system failures
4. Implement regular housekeeping procedures, including data backup.
5. Manage the distribution and retention of data on various storage devices.
6. Coordinate system updates and replacement of 'old' versions.
7. Provide assistance in testing new equipment and systems.
8. Prepare technical reports on the operation of systems.
9. Prepare systems cost estimates and cost-benefit analyses.
10. Provide training in systems use and access.
11. Oversee the daily performance of computer systems
12. Prepare evaluations of software or hardware, and recommend improvements or upgrades
13. Coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software
14. Conducts preventive and corrective maintenance of all server-related hardware.
- Minimum of 3 years IT related experience br>
Principal Duties and Responsibilities
1. Establish and control systems access and security.
2. oordinate protocols for operation within multi-user IT networks that provide voice, data and text transmissions.
3. Check systems in order to optimize performance and to initiate recovery action after system failures
4. Implement regular housekeeping procedures, including data backup.
5. Manage the distribution and retention of data on various storage devices.
6. Coordinate system updates and replacement of 'old' versions.
7. Provide assistance in testing new equipment and systems.
8. Prepare technical reports on the operation of systems.
9. Prepare systems cost estimates and cost-benefit analyses.
10. Provide training in systems use and access.
11. Oversee the daily performance of computer systems
12. Prepare evaluations of software or hardware, and recommend improvements or upgrades
13. Coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software
14. Conducts preventive and corrective maintenance of all server-related hardware.
This advertiser has chosen not to accept applicants from your region.
1
System Administrator
Cebu, Cebu
Intelligent Technical Solutions (ITS)
Posted 18 days ago
Job Viewed
Job Description
Job Description:
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. br>
Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Server issues of any kind.
Basic and intermediate networking issues.
Escalation point for technicians
Job Qualifications:
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2012 to 2022.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Minimum of three to five years experience in IT Support or a similar role.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Server Certifications are preferred.
Job KPIs:
First-touch closed: Each ticket that is completed with only one time entry contributes to this number
Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets
Job Requirements:
A home office set up that meets the following:
A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
Stable internet connection with at least 5mbps download and upload.
A quality headset with noise cancellation feature for meetings.
A mobile phone that has the capacity to install the Microsoft Authentication app.
HD webcam
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
Able to pass our online behavior and cognitive assessments.
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
Able to provide NBI Clearance (for PH applicants).
Compensation:
Pay rate starts at $8.70/hr and may vary by experience and location.
Benefits:
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. br>
Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Server issues of any kind.
Basic and intermediate networking issues.
Escalation point for technicians
Job Qualifications:
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2012 to 2022.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Minimum of three to five years experience in IT Support or a similar role.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Server Certifications are preferred.
Job KPIs:
First-touch closed: Each ticket that is completed with only one time entry contributes to this number
Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets
Job Requirements:
A home office set up that meets the following:
A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
Stable internet connection with at least 5mbps download and upload.
A quality headset with noise cancellation feature for meetings.
A mobile phone that has the capacity to install the Microsoft Authentication app.
HD webcam
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
Able to pass our online behavior and cognitive assessments.
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
Able to provide NBI Clearance (for PH applicants).
Compensation:
Pay rate starts at $8.70/hr and may vary by experience and location.
Benefits:
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
This advertiser has chosen not to accept applicants from your region.
2
System Administrator
Muntinlupa, National Capital Region
Groworx
Posted today
Job Viewed
Job Description
**Job Role**
**Responsibilities**
- Identify known issues and communicate any existing workarounds to the employees and clients.
- Update Knowledge Base as required
- Provide reporter updates throughout the investigation and resolution process
- Review feedback and feature requests
- Ticket triage (inc. assignment of Priority based on the agreed guidelines)
- Initial review of incidents and initial engagement with the customer
- Identify user error issues
- Respond to business inquiries
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Follow-up and update customer on the status of the reported incident
- Identify and suggest improvements in the processes and procedures
- Constant communication with employees regarding tools outage, usage and other related tasks involving hardware and software issues.
- Must be willing to learn innovative technologies revolving computer systems such as CRM, HRIS, and Service Desk.
- Responsible for asset inventory, provisioning, procurement, and maintenance.
- Implement security protocols and procedures when it comes to access management and permissions.
**Requirements**:
- Proven experience as a help desk technician or other customer support role
- Portray strong organization skills like folder management, user management, inventory and alike.
- Can work with minimum supervision and possesses “can do” attitude.
- Tech-savvy with working knowledge of office automation products and databases.
- Knowledge of Network configuration. ISP, WAN, LAN, and others.
- Passion for learning things involving software and hardware.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Amenable to work in Alabang
- Can start ASAP
**Technical Requirements**
- Software: Office 365 Administration, JIRA Administration, Azure Active Directory Administration, Meta Workplace, Office 365 Suite, Airtable, and Zoom Meetings
- Operating System: Microsoft 10 and 11, MacOS, Chrome OS and knowledge of Linux is a plus!
- Cloud: MS Azure and AWS (Amazon Web Services)
- Hardware: TV, Laptops, Cameras, Sound System, and Mic
**Responsibilities**
- Identify known issues and communicate any existing workarounds to the employees and clients.
- Update Knowledge Base as required
- Provide reporter updates throughout the investigation and resolution process
- Review feedback and feature requests
- Ticket triage (inc. assignment of Priority based on the agreed guidelines)
- Initial review of incidents and initial engagement with the customer
- Identify user error issues
- Respond to business inquiries
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Follow-up and update customer on the status of the reported incident
- Identify and suggest improvements in the processes and procedures
- Constant communication with employees regarding tools outage, usage and other related tasks involving hardware and software issues.
- Must be willing to learn innovative technologies revolving computer systems such as CRM, HRIS, and Service Desk.
- Responsible for asset inventory, provisioning, procurement, and maintenance.
- Implement security protocols and procedures when it comes to access management and permissions.
**Requirements**:
- Proven experience as a help desk technician or other customer support role
- Portray strong organization skills like folder management, user management, inventory and alike.
- Can work with minimum supervision and possesses “can do” attitude.
- Tech-savvy with working knowledge of office automation products and databases.
- Knowledge of Network configuration. ISP, WAN, LAN, and others.
- Passion for learning things involving software and hardware.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Amenable to work in Alabang
- Can start ASAP
**Technical Requirements**
- Software: Office 365 Administration, JIRA Administration, Azure Active Directory Administration, Meta Workplace, Office 365 Suite, Airtable, and Zoom Meetings
- Operating System: Microsoft 10 and 11, MacOS, Chrome OS and knowledge of Linux is a plus!
- Cloud: MS Azure and AWS (Amazon Web Services)
- Hardware: TV, Laptops, Cameras, Sound System, and Mic
This advertiser has chosen not to accept applicants from your region.
3
System Administrator
SLI Consulting Inc
Posted today
Job Viewed
Job Description
**Keywords on top of the usual linux sys ad exp**:
- Nginx, HAProxy, container runtime like Docker, Kubernetes /Openshift
- Nginx/Haproxy
- Docker/Kubernetes/Openshift
- Willing to Work onsite in BGC
**Salary**: Php45,000.00 - Php50,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Fort Bonifacio: Reliably commute or planning to relocate before starting work (required)
- Nginx, HAProxy, container runtime like Docker, Kubernetes /Openshift
- Nginx/Haproxy
- Docker/Kubernetes/Openshift
- Willing to Work onsite in BGC
**Salary**: Php45,000.00 - Php50,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Fort Bonifacio: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
4
System Administrator
Makati, National Capital Region
Avaloq
Posted today
Job Viewed
Job Description
Company Description
**Writing the future. Together.**
Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.
**Job Description**:
The Corporate IT Workplace Operations Team is a group of individuals working together to deliver optimum day-to-day operations performance of the Corporate Workplace and its surrounding infrastructure. We exist to provide fellow our colleagues and stakeholders a productive environment where you can forget about IT as we take care of the rest.
**Your mission**
- Proactive - Monitoring, maintaining, and improving various IT services and underlying systems
- Courageous - Quick to adapt in a fast-paced working environment and be flexible enough to handle new tasks beyond your comfort zone
- Document master - Document systems, processes, and procedures you have responsibility for and keeping them up to date
- Task Finisher - Complete tasks and/or projects on time and within budget
- Have fun while doing all the above!
**Qualifications**:
**What you need**:
- Advanced scripting and automation tools know-how is a must (PowerShell, VBS., etc.)
- Knowledge and experience in supporting various Microsoft Server technologies (e.g. Active Directory, DNS, DHCP, Fileserver, etc.)
- Experience in managing O365 cloud services (e.g. Exchange, Teams, SharePoint, OneDrive, Azure AD, ADFS etc.)
- Structured and goal-oriented method of working
**You will get extra points for the following**:
- Understands the ITIL framework and holds any IT certification
- Knowledge and experience in Citrix environment
- Knowhow on Nexthink
Additional Information
Now lets talk about perks and compensation
We offer competitive base salaries and if you prove to be a superstar, you might be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out “Success Share Units” depending on its performance in a given year.
Don’t be shy - apply!
Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.
**Writing the future. Together.**
Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.
**Job Description**:
The Corporate IT Workplace Operations Team is a group of individuals working together to deliver optimum day-to-day operations performance of the Corporate Workplace and its surrounding infrastructure. We exist to provide fellow our colleagues and stakeholders a productive environment where you can forget about IT as we take care of the rest.
**Your mission**
- Proactive - Monitoring, maintaining, and improving various IT services and underlying systems
- Courageous - Quick to adapt in a fast-paced working environment and be flexible enough to handle new tasks beyond your comfort zone
- Document master - Document systems, processes, and procedures you have responsibility for and keeping them up to date
- Task Finisher - Complete tasks and/or projects on time and within budget
- Have fun while doing all the above!
**Qualifications**:
**What you need**:
- Advanced scripting and automation tools know-how is a must (PowerShell, VBS., etc.)
- Knowledge and experience in supporting various Microsoft Server technologies (e.g. Active Directory, DNS, DHCP, Fileserver, etc.)
- Experience in managing O365 cloud services (e.g. Exchange, Teams, SharePoint, OneDrive, Azure AD, ADFS etc.)
- Structured and goal-oriented method of working
**You will get extra points for the following**:
- Understands the ITIL framework and holds any IT certification
- Knowledge and experience in Citrix environment
- Knowhow on Nexthink
Additional Information
Now lets talk about perks and compensation
We offer competitive base salaries and if you prove to be a superstar, you might be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out “Success Share Units” depending on its performance in a given year.
Don’t be shy - apply!
Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.
This advertiser has chosen not to accept applicants from your region.
5
System Administrator
MCX International Inc
Posted today
Job Viewed
Job Description
Excellent English Communication Skills
- At least 2 years of experience working With Microsoft Server: both initial setup & config, and ongoing troubleshooting and maintenance.
- Highly skilled on active directory and group policy
- developer (website) back end, front end
- Experience in Office 365 suite and administrative functions
- Working knowledge of Microsoft Azure Server infrastructure
- VCP Certification
- Office365 and/or Microsoft Azure certifications
- Working knowledge of Microsoft Hyper-V
- Experience working in odoo
- e
- commerce, social media
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
- At least 2 years of experience working With Microsoft Server: both initial setup & config, and ongoing troubleshooting and maintenance.
- Highly skilled on active directory and group policy
- developer (website) back end, front end
- Experience in Office 365 suite and administrative functions
- Working knowledge of Microsoft Azure Server infrastructure
- VCP Certification
- Office365 and/or Microsoft Azure certifications
- Working knowledge of Microsoft Hyper-V
- Experience working in odoo
- e
- commerce, social media
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
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6
System Administrator L2
Cebu, Cebu
WHR Global Consulting
Posted 7 days ago
Job Viewed
Job Description
System Administrator L2
br>Work Arrangement: Remote
Schedule: Rotating Shift
Location: Cebu
Employment Type: Full-time
Salary: ₱80,000 – ₱100,000
br>About the Role:
The System Administrator L2 is responsible for resolving Level 1 and Level 2 incidents, ensuring timely and exceptional customer service, maintaining accurate documentation, and continuously developing technical skills. This role requires strong technical expertise, proactive problem-solving, and the ability to provide efficient support in a dynamic IT environment.
Key Responsibilities:
Resolve Level 1 and Level 2 incidents and follow escalation protocols
● Continuously review all tickets and statuses in your queue. < r> ● Respond promptly to colleagues, end users, and partners. < r> ● Follow company, partner, and customer security protocols at all times. < r> ● Assess tickets, escalate when necessary, and document steps thoroughly. < r> ● Ensure issues are fully resolved and verified with customers before closing tickets. < r>
Provide timely and exceptional customer service
● Attend appointments and meetings on time. < r> ● Set clear expectations with colleagues, partners, and end users. < r> ● Communicate clearly via chat, email, and phone using professional language. < r> ● Keep users updated frequently and provide proactive follow-ups. < r> ● Deliver warm, friendly, and solution-focused customer service. < r>
Maintain accurate records and documentation
● Record all time spent on issues against relevant tickets. < r> ● Update notes with clear, detailed, and secure information. < r> ● Ensure consistent communication with end users, partners, and colleagues. < r> ● Avoid disclosing sensitive internal information. < r>
Proactive learning and development
● Enhance knowledge by reviewing escalated tickets and documentation. < r> ● Attend webinars and training sessions to strengthen technical skills. < r> ● Share knowledge, tips, and best practices with colleagues. < r> ● Engage in self-paced learning to develop expertise. < r>
Level 1 Incident Examples
● Credential management (password resets, account unlocks). < r> ● Microsoft Windows, Office, and Office 365 desktop support. < r> ● User connectivity and application support. < r> ● New user setup and deactivation in AD/Azure AD and Office 365. < r> ● VPN account setup and email configuration. < r> ● Device provisioning (workstations, laptops, smartphones). < r> ● Virus/malware scanning and general performance optimization. < r>
Level 2 Incident Examples
● Partial service outages affecting subsets of staff. < r> ● Server-level support impacting limited users. < r> ● Group permissions and printer support. < r> ● Troubleshooting desktop/terminal server applications. < r> ● Proactive server maintenance and monitoring. < r>
Qualifications:
● Minimum IT diploma level education and relevant Microsoft IT certification. < r> ● Minimum 1 year in a Level 2 role or 2+ years in Level 1 with proven L2 skills. < r> ● Minimum 2 years in a B2B IT support role. < r> ● Strong knowledge of Microsoft desktop OS, Microsoft 365/Office 365, virtualization, and networking. < r> ● Experience with FortiGate Firewalls, remote desktop tools (e.g., TeamViewer), and documentation/IT diagrams. < r> ● Strong customer service skills and fluent verbal/written English. < r> ● Certifications (e.g., Microsoft, Cisco) are a plus. < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.
br>Work Arrangement: Remote
Schedule: Rotating Shift
Location: Cebu
Employment Type: Full-time
Salary: ₱80,000 – ₱100,000
br>About the Role:
The System Administrator L2 is responsible for resolving Level 1 and Level 2 incidents, ensuring timely and exceptional customer service, maintaining accurate documentation, and continuously developing technical skills. This role requires strong technical expertise, proactive problem-solving, and the ability to provide efficient support in a dynamic IT environment.
Key Responsibilities:
Resolve Level 1 and Level 2 incidents and follow escalation protocols
● Continuously review all tickets and statuses in your queue. < r> ● Respond promptly to colleagues, end users, and partners. < r> ● Follow company, partner, and customer security protocols at all times. < r> ● Assess tickets, escalate when necessary, and document steps thoroughly. < r> ● Ensure issues are fully resolved and verified with customers before closing tickets. < r>
Provide timely and exceptional customer service
● Attend appointments and meetings on time. < r> ● Set clear expectations with colleagues, partners, and end users. < r> ● Communicate clearly via chat, email, and phone using professional language. < r> ● Keep users updated frequently and provide proactive follow-ups. < r> ● Deliver warm, friendly, and solution-focused customer service. < r>
Maintain accurate records and documentation
● Record all time spent on issues against relevant tickets. < r> ● Update notes with clear, detailed, and secure information. < r> ● Ensure consistent communication with end users, partners, and colleagues. < r> ● Avoid disclosing sensitive internal information. < r>
Proactive learning and development
● Enhance knowledge by reviewing escalated tickets and documentation. < r> ● Attend webinars and training sessions to strengthen technical skills. < r> ● Share knowledge, tips, and best practices with colleagues. < r> ● Engage in self-paced learning to develop expertise. < r>
Level 1 Incident Examples
● Credential management (password resets, account unlocks). < r> ● Microsoft Windows, Office, and Office 365 desktop support. < r> ● User connectivity and application support. < r> ● New user setup and deactivation in AD/Azure AD and Office 365. < r> ● VPN account setup and email configuration. < r> ● Device provisioning (workstations, laptops, smartphones). < r> ● Virus/malware scanning and general performance optimization. < r>
Level 2 Incident Examples
● Partial service outages affecting subsets of staff. < r> ● Server-level support impacting limited users. < r> ● Group permissions and printer support. < r> ● Troubleshooting desktop/terminal server applications. < r> ● Proactive server maintenance and monitoring. < r>
Qualifications:
● Minimum IT diploma level education and relevant Microsoft IT certification. < r> ● Minimum 1 year in a Level 2 role or 2+ years in Level 1 with proven L2 skills. < r> ● Minimum 2 years in a B2B IT support role. < r> ● Strong knowledge of Microsoft desktop OS, Microsoft 365/Office 365, virtualization, and networking. < r> ● Experience with FortiGate Firewalls, remote desktop tools (e.g., TeamViewer), and documentation/IT diagrams. < r> ● Strong customer service skills and fluent verbal/written English. < r> ● Certifications (e.g., Microsoft, Cisco) are a plus. < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.
This advertiser has chosen not to accept applicants from your region.
7
System Administrator L2
Cebu, Cebu
WHR Global Consulting
Posted 9 days ago
Job Viewed
Job Description
System Administrator L2
br>Work Arrangement: Remote
Schedule: Rotating Shift
Location: Cebu
Employment Type: Full-time
Salary: ₱80,000 – ₱100,000
br>About the Role:
The System Administrator L2 is responsible for resolving Level 1 and Level 2 incidents, ensuring timely and exceptional customer service, maintaining accurate documentation, and continuously developing technical skills. This role requires strong technical expertise, proactive problem-solving, and the ability to provide efficient support in a dynamic IT environment.
Key Responsibilities:
Resolve Level 1 and Level 2 incidents and follow escalation protocols
● Continuously review all tickets and statuses in your queue. < r>● Respond promptly to colleagues, end users, and partners. < r>● Follow company, partner, and customer security protocols at all times. < r>● Assess tickets, escalate when necessary, and document steps thoroughly. < r>● Ensure issues are fully resolved and verified with customers before closing tickets. < r>
Provide timely and exceptional customer service
● Attend appointments and meetings on time. < r>● Set clear expectations with colleagues, partners, and end users. < r>● Communicate clearly via chat, email, and phone using professional language. < r>● Keep users updated frequently and provide proactive follow-ups. < r>● Deliver warm, friendly, and solution-focused customer service. < r>
Maintain accurate records and documentation
● Record all time spent on issues against relevant tickets. < r>● Update notes with clear, detailed, and secure information. < r>● Ensure consistent communication with end users, partners, and colleagues. < r>● Avoid disclosing sensitive internal information. < r>
Proactive learning and development
● Enhance knowledge by reviewing escalated tickets and documentation. < r>● Attend webinars and training sessions to strengthen technical skills. < r>● Share knowledge, tips, and best practices with colleagues. < r>● Engage in self-paced learning to develop expertise. < r>
Level 1 Incident Examples
● Credential management (password resets, account unlocks). < r>● Microsoft Windows, Office, and Office 365 desktop support. < r>● User connectivity and application support. < r>● New user setup and deactivation in AD/Azure AD and Office 365. < r>● VPN account setup and email configuration. < r>● Device provisioning (workstations, laptops, smartphones). < r>● Virus/malware scanning and general performance optimization. < r>
Level 2 Incident Examples
● Partial service outages affecting subsets of staff. < r>● Server-level support impacting limited users. < r>● Group permissions and printer support. < r>● Troubleshooting desktop/terminal server applications. < r>● Proactive server maintenance and monitoring. < r>
Qualifications:
● Minimum IT diploma level education and relevant Microsoft IT certification. < r>● Minimum 1 year in a Level 2 role or 2+ years in Level 1 with proven L2 skills. < r>● Minimum 2 years in a B2B IT support role. < r>● Strong knowledge of Microsoft desktop OS, Microsoft 365/Office 365, virtualization, and networking. < r>● Experience with FortiGate Firewalls, remote desktop tools (e.g., TeamViewer), and documentation/IT diagrams. < r>● Strong customer service skills and fluent verbal/written English. < r>● Certifications (e.g., Microsoft, Cisco) are a plus. < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.
br>Work Arrangement: Remote
Schedule: Rotating Shift
Location: Cebu
Employment Type: Full-time
Salary: ₱80,000 – ₱100,000
br>About the Role:
The System Administrator L2 is responsible for resolving Level 1 and Level 2 incidents, ensuring timely and exceptional customer service, maintaining accurate documentation, and continuously developing technical skills. This role requires strong technical expertise, proactive problem-solving, and the ability to provide efficient support in a dynamic IT environment.
Key Responsibilities:
Resolve Level 1 and Level 2 incidents and follow escalation protocols
● Continuously review all tickets and statuses in your queue. < r>● Respond promptly to colleagues, end users, and partners. < r>● Follow company, partner, and customer security protocols at all times. < r>● Assess tickets, escalate when necessary, and document steps thoroughly. < r>● Ensure issues are fully resolved and verified with customers before closing tickets. < r>
Provide timely and exceptional customer service
● Attend appointments and meetings on time. < r>● Set clear expectations with colleagues, partners, and end users. < r>● Communicate clearly via chat, email, and phone using professional language. < r>● Keep users updated frequently and provide proactive follow-ups. < r>● Deliver warm, friendly, and solution-focused customer service. < r>
Maintain accurate records and documentation
● Record all time spent on issues against relevant tickets. < r>● Update notes with clear, detailed, and secure information. < r>● Ensure consistent communication with end users, partners, and colleagues. < r>● Avoid disclosing sensitive internal information. < r>
Proactive learning and development
● Enhance knowledge by reviewing escalated tickets and documentation. < r>● Attend webinars and training sessions to strengthen technical skills. < r>● Share knowledge, tips, and best practices with colleagues. < r>● Engage in self-paced learning to develop expertise. < r>
Level 1 Incident Examples
● Credential management (password resets, account unlocks). < r>● Microsoft Windows, Office, and Office 365 desktop support. < r>● User connectivity and application support. < r>● New user setup and deactivation in AD/Azure AD and Office 365. < r>● VPN account setup and email configuration. < r>● Device provisioning (workstations, laptops, smartphones). < r>● Virus/malware scanning and general performance optimization. < r>
Level 2 Incident Examples
● Partial service outages affecting subsets of staff. < r>● Server-level support impacting limited users. < r>● Group permissions and printer support. < r>● Troubleshooting desktop/terminal server applications. < r>● Proactive server maintenance and monitoring. < r>
Qualifications:
● Minimum IT diploma level education and relevant Microsoft IT certification. < r>● Minimum 1 year in a Level 2 role or 2+ years in Level 1 with proven L2 skills. < r>● Minimum 2 years in a B2B IT support role. < r>● Strong knowledge of Microsoft desktop OS, Microsoft 365/Office 365, virtualization, and networking. < r>● Experience with FortiGate Firewalls, remote desktop tools (e.g., TeamViewer), and documentation/IT diagrams. < r>● Strong customer service skills and fluent verbal/written English. < r>● Certifications (e.g., Microsoft, Cisco) are a plus. < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.
This advertiser has chosen not to accept applicants from your region.
8
Junior System Administrator
Taguig, National Capital Region
Hunter's Hub Inc
Posted 10 days ago
Job Viewed
Job Description
Qualifications
Bachelor’s Degree in Information Technology, Computer Science, or a related field. br>
Must have minimum 6 months of experience in System Administration. (Non negotiable)
Must have minimum 6 months of experience in Windows Server (2016/2019/2022). (Non negotiable)
Must have experience in Linux Server (RHEL/OEL/CentOS). (Non negotiable)
Must have experience in Windows and Linux system administration tasks. (Non negotiable)
Must have understanding of networking principles, including LAN/WAN configuration, Active Directory, email systems, and web-based applications. (Non negotiable)
Must have knowledge in virtualization environments (VMWare, Hyper‑V, Oracle VM (OVM)) (Non negotiable) < r>
Exposure to server and storage hardware setup, backup solutions, and system monitoring tools. (Non negotiable)
Knowledge of basic database administration using Microsoft SQL Server or Oracle is an advantage.
Experience or familiarity with scripting and automation tools such as PowerShell, Cron, Visual Basic, or batch scripts.
Awareness of ITIL framework and compliance standards such as PCI-DSS is preferred
Exposure to banking systems or financial IT environments is an advantage.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Willingness to learn new technologies and adapt to evolving IT environments
Good communication and documentation skills.
Job Description
Installing, configuring, maintaining, and operating server hardware, operating systems, and system utilities
Handling routine tasks such as provisioning, patching, monitoring, capacity planning, and performance tuning
Maintaining infrastructure performance and availability
Collaborating with cross‑functional teams across IT infrastructure, applications, and support groups < r>
Working within enterprise environments, including virtualization, clustering, system upgrades, and cloud transition frameworks
Bachelor’s Degree in Information Technology, Computer Science, or a related field. br>
Must have minimum 6 months of experience in System Administration. (Non negotiable)
Must have minimum 6 months of experience in Windows Server (2016/2019/2022). (Non negotiable)
Must have experience in Linux Server (RHEL/OEL/CentOS). (Non negotiable)
Must have experience in Windows and Linux system administration tasks. (Non negotiable)
Must have understanding of networking principles, including LAN/WAN configuration, Active Directory, email systems, and web-based applications. (Non negotiable)
Must have knowledge in virtualization environments (VMWare, Hyper‑V, Oracle VM (OVM)) (Non negotiable) < r>
Exposure to server and storage hardware setup, backup solutions, and system monitoring tools. (Non negotiable)
Knowledge of basic database administration using Microsoft SQL Server or Oracle is an advantage.
Experience or familiarity with scripting and automation tools such as PowerShell, Cron, Visual Basic, or batch scripts.
Awareness of ITIL framework and compliance standards such as PCI-DSS is preferred
Exposure to banking systems or financial IT environments is an advantage.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Willingness to learn new technologies and adapt to evolving IT environments
Good communication and documentation skills.
Job Description
Installing, configuring, maintaining, and operating server hardware, operating systems, and system utilities
Handling routine tasks such as provisioning, patching, monitoring, capacity planning, and performance tuning
Maintaining infrastructure performance and availability
Collaborating with cross‑functional teams across IT infrastructure, applications, and support groups < r>
Working within enterprise environments, including virtualization, clustering, system upgrades, and cloud transition frameworks
This advertiser has chosen not to accept applicants from your region.
9