2 Specialized Technical jobs in Mexico
Customer Care / Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Remote Employee BPO has an outstanding opportunity for you!
Role: Customer Care / Technical Support Specialist
Compensation: Competitive Basic Salary
Perks & Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable), Free Meals, Free Uniform, and Government Mandated Benefits
Work Schedule: 5-day work week, 5PM to 2AM Philippine time
Work Setup: Permanent Work-from-Office
Job Duties and Responsibilities:
- Provide timely, professional support to client's customers via phone, email, chat and remote-control sessions
- Troubleshoot technical issues, escalating when necessary
- Document customer interactions and solutions in our system
- Collaborate with the support team to share knowledge and improve processes
- Stay up-to-date on new features and system updates to better assist customers
Qualifications:
Required
- 1-2+ years in a technical support, IT helpdesk, or customer service role (preferably software/SaaS).
- Strong troubleshooting skills with hardware/software, networking, or cloud-based applications.
- Excellent communication skills (written and verbal) able to explain technical concepts to non-technical users.
- Comfortable handling support via phone, email, chat, and remote tools.
- Ability to multitask and prioritize in a fast-paced environment.
- Flexible schedule availability between 5am - 9pm EST (including some weekends).
- Strong documentation and organizational skills.
Preferred/Nice to Have
- Experience with POS systems or retail technology.
- Familiarity with CRM, ticketing, or support platforms (Zendesk, Freshdesk, Salesforce, etc.).
- Basic knowledge of networking (routers, firewalls, Wi-Fi).
- SaaS or cloud-based software support experience.
Personal Qualities
- Tech-savvy, curious, and quick learner.
- Patient and customer-focused enjoys problem-solving with people.
- Collaborative team player who shares knowledge.
- Self-motivated and able to work with autonomy
IT Technical Support
Posted 16 days ago
Job Viewed
Job Description
br>- At least 1 year of experience in Hardware and Software troubleshooting
- Required Skills: Virtual Machine, Imaging, HW/SW Troubleshooting
- Knowledge of IOS and Android OS
Requirements:
- College graduates or Fresh graduates are welcome to apply
- Willing to be trained
Location:
Near UNIQLO SM CITY Pampanga
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