178 Specialized Technical jobs in the Philippines

Overview:
We are seeking a proactive and technically skilled Technical Support Specialist to support our internal IT operations and assist in delivering client-facing technical solutions. This role will work closely under the guidance of our Full-Time IT Lead and will play a key part in supporting our software deployment and maintenance services, particularly around WeSuite applications.

Key Responsibilities:

• Assist in installing WeSuite applications on client environments, whether on-premises or via 3rd-party IT providers

• Provision and deploy WeSuite hosted services, including application configuration and environment setup

• Support application deployment processes and CI/CD workflows

• Perform pre-deployment testing and validation of applications to ensure readiness

• Provide technical troubleshooting and support to both internal teams and clients

• Assist in managing internal network configurations and systems as needed

• Document installation, deployment, and support processes for internal use and client reference

Required Skills and Experience:

• Proficient in SQL (queries, basic administration, troubleshooting)

• Experience installing software applications in both hosted and on-prem environments

• Strong understanding of server administration (Windows/Linux), including system configuration, security, and performance tuning

• Familiarity with deployment tools and CI/CD processes

• Strong general knowledge of networking and IT infrastructure (e.g., firewalls, DNS, VPNs, etc.)

• Excellent problem-solving skills and ability to troubleshoot in varied technical environments

• Clear and professional communication skills; experience working in client-facing roles

Preferred but Not Required:

• Experience with Octopus Deploy is a plus, but not mandatory . A candidate doesnt need to be well-versed in itwe can provide training. The key is familiarity with deployment workflows and CI/CD concepts.

• Experience with WeSuite applications

• Familiarity with IT service management tools and ticketing systems

What Were Looking For:
A team player who is detail-oriented, responsive, and comfortable juggling multiple technical priorities in a fast-paced environment. The ideal candidate has a strong technical foundation and enjoys working with clients to implement and support software solutions.

Why Join Us:

• Work with a collaborative and supportive team.

• Gain experience working with diverse technical environments.

• Contribute to building scalable support processes and knowledge management systems.

Working Conditions:

• Work setup preferred: Fully Remote

• Working Hours: Eastern Timezone, Monday to Friday, must be amenable to shifting schedule

About the Company

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.

We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.

Remote Employee BPO has an outstanding opportunity for you!

Role: Customer Care / Technical Support Specialist

Compensation: Competitive Basic Salary

Perks & Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable), Free Meals, Free Uniform, and Government Mandated Benefits

Work Schedule: 5-day work week, 5PM to 2AM Philippine time

Work Setup: Permanent Work-from-Office

Job Duties and Responsibilities:

• Provide timely, professional support to client's customers via phone, email, chat and remote-control sessions
• Troubleshoot technical issues, escalating when necessary
• Document customer interactions and solutions in our system
• Collaborate with the support team to share knowledge and improve processes
• Stay up-to-date on new features and system updates to better assist customers

Qualifications:

Required

• 1-2+ years in a technical support, IT helpdesk, or customer service role (preferably software/SaaS).
• Strong troubleshooting skills with hardware/software, networking, or cloud-based applications.
• Excellent communication skills (written and verbal) able to explain technical concepts to non-technical users.
• Comfortable handling support via phone, email, chat, and remote tools.
• Ability to multitask and prioritize in a fast-paced environment.
• Flexible schedule availability between 5am - 9pm EST (including some weekends).
• Strong documentation and organizational skills.

Preferred/Nice to Have

• Experience with POS systems or retail technology.
• Familiarity with CRM, ticketing, or support platforms (Zendesk, Freshdesk, Salesforce, etc.).
• Basic knowledge of networking (routers, firewalls, Wi-Fi).
• SaaS or cloud-based software support experience.

Personal Qualities

• Tech-savvy, curious, and quick learner.
• Patient and customer-focused enjoys problem-solving with people.
• Collaborative team player who shares knowledge.
• Self-motivated and able to work with autonomy