21 Solution Design jobs in the Philippines
BPO Senior Consultant - Solution Design - Taguig
Posted 24 days ago
Job Viewed
Job Description
br>Benefits:
HMO for Employee and 2 Free Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities and exposure to multiple accounts
Requirements:
Minimum 8 years BPO/BPM experience. It is mandatory to have worked in customer service operations in a managerial role. Prior solution design experience will be preferred.
Must be knowledgeable on contact center operations along with the RFP process and bid management.
Must be willing to work on-site in BGC Taguig
Responsibilities:
Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions
Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domainket and and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies, etc.
Call Center Solution Design Senior Consultant - (Taguig)
Posted 3 days ago
Job Viewed
Job Description
br>Benefits:
Health coverage for the employee and two dependents from Day 1
Quarterly performance bonuses
Excellent opportunities for career growth and exposure to multiple accounts
Requirements:
At least 8 years of experience in BPO/BPM, with a proven track record in customer service operations in a managerial capacity
Prior experience in solution design is preferred
Knowledgeable about contact center operations, RFP processes, and bid management
Willing to work onsite in BGC, Taguig
Responsibilities:
Client Engagement: Develop tailored solutions specific to client needs to facilitate client interaction sessions
Market and Competitive Analysis: Collect, analyze, and synthesize market intelligence within a particular domain or market, providing insights on gaps to contribute to market intelligence and gap analysis reports
Ongoing Process Improvement: Participate in continuous improvement initiatives to meet project objectives
Contract Negotiation: Prepare and review the Statement of Work (SOW) to define contractual terms for specific solutions
Collateral Development: Lead and guide team members in creating marketing materials such as flyers, case studies, and other collateral
Associate Iii, Pre-sales Solution Design-phl
Posted today
Job Viewed
Job Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.
With $46 billion in revenue, we have become the world's largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
**Position Summary**:
- Respond or initiate outbound calls within established service level parameters.
- Provide partner resellers and end-users with full technology solutions meeting business needs with an emphasis on customer service and facilitation of sales.
- Records all information accurately in the solution quote during customer dealings.
- Ensuring the accuracy of the solutions provided.
- Enroll opportunities for special pricing, deal registrations, and/or available pricing schemes as appropriate.
- Process electronic/ BID requests from customers within established turnaround time.
- Attend all scheduled training; participate in vendor refresher sessions and communication enhancements.
- Work with supervisor in identifying knowledge and communication gaps and obtain the required information or necessary training.
- Develop a clear understanding of internal & vendor resources and be able to use them efficiently.
- Develop an understanding of products to ensure quality catalog descriptions and attached options.
- Accomplish assigned tasks timely and effectively. Complete add-on assignments within the established deadline and with 100% accuracy.
**Qualifications**:
- Good English verbal and written communication skills, including listening & comprehension
- Proficient in the use of basic Microsoft Office
- Process specific tool navigation skills and keyboarding
- Skilled in basic sales & time management
- Technical Requirements
- Minimum AA degree or 2 years of University studies required. Technical certifications and/or Bachelor's degree in computer-related studies preferred.
- Able to: Learn complex proprietary systems, Work as a team member or independently, Relay/share information accurately
- Must be: Able to work on flexible, shifting hours, as needed
- Previous work experience required for regular hire:
- Two (2) years of related experience in help desk, network technician, or technical sales (hardware).
- For fresh graduates: Bachelor's degree in any IT/ Computer-related course
- Basic knowledge of technology for corresponding product line being profiled for (e.g. servers, networking, hardware and peripherals, etc)
Associate Iii, Pre-sales Solution Design-phl
Posted today
Job Viewed
Job Description
Associate Iii, Pre-sales Solution Design-phl
Posted today
Job Viewed
Job Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.
With $46 billion in revenue, we have become the world's largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
**Position Summary**:
- Respond or initiate outbound calls within established service level parameters.
- Provide partner resellers and end-users with full technology solutions meeting business needs with an emphasis on customer service and facilitation of sales.
- Records all information accurately in the solution quote during customer dealings.
- Ensuring the accuracy of the solutions provided.
- Enroll opportunities for special pricing, deal registrations, and/or available pricing schemes as appropriate.
- Process electronic/ BID requests from customers within established turnaround time.
- Attend all scheduled training; participate in vendor refresher sessions and communication enhancements.
- Work with supervisor in identifying knowledge and communication gaps and obtain the required information or necessary training.
- Develop a clear understanding of internal & vendor resources and be able to use them efficiently.
- Develop an understanding of products to ensure quality catalog descriptions and attached options.
- Accomplish assigned tasks timely and effectively. Complete add-on assignments within the established deadline and with 100% accuracy.
**Qualifications**:
- Good English verbal and written communication skills, including listening & comprehension
- Proficient in the use of basic Microsoft Office
- Process specific tool navigation skills and keyboarding
- Skilled in basic sales & time management
- Technical Requirements
- Minimum AA degree or 2 years of University studies required. Technical certifications and/or Bachelor's degree in computer-related studies preferred.
- Able to: Learn complex proprietary systems, Work as a team member or independently, Relay/share information accurately
- Must be: Able to work on flexible, shifting hours, as needed
- Previous work experience required for regular hire:
- Two (2) years of related experience in help desk, network technician, or technical sales (hardware).
- For fresh graduates: Bachelor's degree in any IT/ Computer-related course
- Basic knowledge of technology for corresponding product line being profiled for (e.g. servers, networking, hardware and peripherals, etc)
System Design Engineer
Posted 1 day ago
Job Viewed
Job Description
We are seeking skilled System Design Engineers to join our team. The ideal candidates will support system design activities with a focus on CAD schematics, Excel automation, and working within an EDS environment. Strong communication skills and a background in electrical or electronics engineering are essential for success in this role. br>
Job Qualifications:
- Experience with 2D CAD Schematics tools (desirable but not mandatory).
- Familiarity with E3 and Saber tools (desirable but not mandatory).
- Advanced Excel skills, including macro creation and efficient worksheet management.
- Working knowledge within an Electrical Distribution Systems (EDS) environment (desirable but not mandatory).
- Proficient in both verbal and written English for effective communication and report writing.
- Graduate of a Bachelor’s Degree in Electrical Engineering or Electronics and Communications Engineering. < r>
Location: Onsite | Clark Freeport, Pampanga
Work Schedule: Monday to Friday | Morning Shift
Genesys Solution Architect

Posted 28 days ago
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Job Description
Genesys Solution Architect
Job Description
Overview
The Genesys Architect - Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures that business requirements are translated into scalable, secure, and optimized contact center solutions. The architect works collaboratively with stakeholders across delivery, pre-sales, product, and client teams to ensure high-quality deployments and seamless integrations across technology ecosystems.
Client Engagement
- Collaborate with enterprise clients and solution teams to understand business objectives and define scalable architecture.
- Lead discovery and technical design workshops, translating complex business requirements into Genesys Cloud solution architectures.
- Support pre-sales efforts through technical assessments, solution scoping, and proposal design.
Solution Design and Implementation
- Own end-to-end architecture across Genesys Cloud CX components including IVR flows, digital channels, routing strategies, and APIs.
- Define platform integration strategies across CRMs (Salesforce, Zendesk), WEM platforms, legacy systems, and partner tools.
- Establish architectural best practices and lead technical validation during implementation lifecycles.
- Ensure that solutions are secure, compliant, and optimized for multi-region delivery.
Project and Delivery Support
- Partner with project managers, implementation consultants, and developers to ensure architectural alignment throughout delivery.
- Review technical designs, configurations, and integrations for accuracy and scalability.
- Participate in technical QA, go-live readiness checks, and issue resolution during delivery.
Post-Implementation Enablement
- Act as the senior technical escalation point for architecture-related issues and optimization requests.
- Contribute to continuous improvement initiatives by capturing lessons learned and reusable assets.
- Mentor delivery teams on platform capabilities, integrations, and solutioning frameworks.
Key Responsibilities
Architecture Ownership
- Design and document Genesys Cloud CX architectures aligned to client environments and use cases.
- Define integration blueprints and oversee alignment to security, performance, and scalability standards.
Platform Governance
- Lead technical validation, platform reviews, and compliance assessments during the delivery lifecycle.
- Stay current on Genesys Cloud releases, roadmap updates, and emerging architecture trends.
Client Advisory
- Provide technical thought leadership and guidance to executive stakeholders and internal teams.
- Lead knowledge transfer and enablement sessions to scale architectural excellence across the team.
Qualifications
- Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field.
- 6+ years of experience in enterprise contact center environments; 3+ years in Genesys Cloud CX architecture.
- Strong understanding of platform configuration, IVR, ACD, routing, API integrations, and data actions.
- Experience integrating Genesys Cloud with Salesforce, Zendesk, and other enterprise systems.
- Genesys certifications (GCX-D, GCX-Engage, GCX-Architect) preferred.
- Excellent client-facing communication and documentation skills.
- Ability to work flexible hours across global teams and clients.
Key Competencies & Skills
Technical Leadership: Ability to design and validate scalable Genesys Cloud CX solutions for enterprise clients.
Solution Design: Skilled in aligning architecture with business goals and platform capabilities.
Integration Expertise: Deep understanding of system interconnectivity and API frameworks.
Stakeholder Engagement: Comfortable leading technical discussions with C-level and delivery teams.
Governance & Quality: Detail-oriented in reviewing solution designs and ensuring delivery consistency.
Location:
PHL Quezon City - EXXA Tower
Language Requirements:
Time Type:
Full time
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Solution Architect - Insurance
Posted today
Job Viewed
Job Description
- Critical client-facing consulting role that interprets and translates client requirements into a technology solution that can be configured from a standard set of offerings.
- Have a good understanding of policy making and strategic decision-making with regards to insurance products in the markets
- Understand the current trends in the industry - especially the impact of InsureTech
- Solutioning and support RFP from domain point of view
- Acts as a key member of the deal/sales team to represent the technology solution offering to the client/internal groups.
- Drives the sign off on the technology solution and acts as an interface with the delivery organization to ensure effective transition, shape services and determine appropriate structure, delivery locations and related costs.
**Qualifications**:
- Must have at least 5 years' relevant experience
- Should have led large client delivery in the Insurance Industry
- Have significant knowledge of the Regulatory environment and the challenge it presents
- Interacted with technology solution providers in selecting / implementing insurance solutions for their company
- Expert in formulating and bringing the story live to articulate client value propositions
- Insurance Industry Domain Knowledge
- Good hustling ability
- Product/concept selling
- Excellent in communication/articulation, Pre-sales/Solution Architecting,
- Proven client facing skills, Executive Presence, responding to RFP / RFI requests, delivering demonstrations and customer presentations and helping to secure new business
**What we offer**:
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan
- Company-sponsored trainings, upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environmentx
- Work from home set-up until end of the year or depends on project assignment*
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:
- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate
**Salary**: Php42,000.00 - Php178,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
Solution Architect - Utilities
Posted today
Job Viewed
Job Description
- Critical client-facing consulting role that interprets and translates client requirements into a technology solution that can be configured from a standard set of offerings.
- Subject matter expert in any of the Utilities Industry domains - has at least a high-level expertise in 1-2 of following:
- Generation
- Transmission and Distribution,
- Retail
- Corporate Services and Nuclear
- Solutioning and support RFP from industry point-of-view.
- Acts as a key member of the deal/sales team to represent the technology solution offering to the client/internal groups.
- Drives the sign off on the technology solution and acts as an interface with the delivery organization to ensure effective transition, shape services and determine appropriate structure, delivery locations and related costs.
**Qualifications**:
- Must have at least 5 years of relevant experience
- Proven experience in Utilities domain
- Experience in leading client delivery projects in the under the Utilities Industry.
- Expert in formulating and bringing the story live to articulate client value propositions
- Utilities Domain Knowledge
- Ability to understand new industry assets and offering to be able to articulate clearly in conversations.
- Intermediate understanding and analysis of the Utilities Industry trends and business processes.
- Excellent in communication/articulation, Pre-sales/Solution Architecting, Product/concept selling.
- Proven client facing skills, executive presence, responding to RFP / RFI requests, delivering demonstrations and customer presentations and helping to secure new business.
**What we offer**:
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan
- Company-sponsored trainings, upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environmentx
- Work from home set-up until end of the year or depends on project assignment*
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:
- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate
**Salary**: Php42,000.00 - Php178,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
Hcm Solution Architect
Posted today
Job Viewed
Job Description
1. With 10+ years of experience with the business processes HR Core, Payroll, Benefits, Self Service, OTL, Compensation, and Recruitment.
2. With the ability to focus on details and consult financial executives
3. Successful track record working with RAMCO HCM Applications and technology in a Solution Architect role.
4. Proven track record of design, implementation, and completion of HR transformation projects (process and technology)
5. Proven ability to build, manage and foster a team-oriented environment
6. Proven ability to work creatively and analytically in a problem-solving environment
**Role Requirements/Responsibilities**:
1. Lead brainstorming sessions to develop potential solutions for business needs or problems
2. Identify opportunities for process improvements
3. Prepare and document testing requirements
4. Identify areas where IT can support business needs and goals
6. Work with business units to develop IT strategies and improve current IT implementations
7. Enforce conformance to the Application Architecture
8. Work with Vendor to develop scalable solutions and products
9. Communicate and consult with stakeholders to develop appropriate solutions
Schedule:
- Day shift
Ability to commute/relocate:
- Malate, Manila: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Human resources: 10 years (required)