22 Solution Architect jobs in the Philippines

**The Opportunity:**
Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.
As the Lead Solution Architect, you will be responsible for overseeing the architectural design and integration of complex systems and applications. You will work closely with cross-functional teams to ensure that solutions align with business objectives and technical requirements. Your expertise will guide the development of innovative solutions that enhance our competitive edge and meet the evolving needs of our clients.
**Position Responsibilities:**
+ Responsible for architectural design, issues and solutions considerations; apply industry best practices to create scalable and secure solutions that have superior technical performance
+ Responsible for product architectural design, issues and solutions considerations for value streams
+ Recommends architectural standards for complex infrastructure based on standards
+ Builds and maintains complex system architectures
+ Troubleshoots mis-specified architectures and rapidly corrects them
+ Has positive impact to specific organizational entities & understands nature of impact
+ Top contributor and often enables others to contribute as well ?
**Required Qualifications:**
+ Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
+ 16 years of professional experience with 5 or more years of proven experience as a Solution Architect or similar role, with a strong track record of successful project delivery.
+ Deep understanding of business strategy and ability to craft software/platform/infrastructure architecture plans to support business outcomes
+ Evaluates and builds a network of third-party suppliers
+ Reflects on and improves behavior
+ Needs to attend conferences to learn from others
+ Writes tutorials and gives training
+ Demonstrates all core skills, and some interpersonal skills beyond requirements for role
+ High level of discipline knowledge and understanding of area of practice
+ Able to combine knowledge of discipline and the market, some perspective on customer requirements
+ Fit for purpose and usually refined quality
+ Understands the overall 'picture' in most situations
+ Understands the political landscape and informal hierarchy within the firm
+ Strong knowledge of the business, some expertise
+ Collaborative attitude, willingness to work with team members; able to coach, participate in code reviews, share skills and methods
+ Constantly learns from both success and failure
+ Good organizational and problem-solving abilities that enable you to manage through creative abrasion
+ Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
+ Experiments with emerging technologies and understanding how they will impact what comes next
**Preferred Qualifications:**
+ Able to achieve all tasks using own judgement
+ Can lead small to medium sized groups where required
+ Foresees problems instead of solving them, recognizes the needs for flexibility and diverse solutions
**_When you join our team:_**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
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**Modalidades de Trabajo**
Híbrido

Ericsson Philippines

Location:Taguig, Philippines

Work rights: Local Employment Contract

Travel requirement: None

**About this opportunity**

We are now looking for a **BSS** **Solution Architect**, who will be responsible for analyzing, crafting and developing commercially viable end-to-end technical solutions based on our customer specifications and business needs. Responsible for profitable business for Ericsson by being part of or working closely with the presales team (Core 3 team) to translate the customer need and technology opportunities into detailed technical offerings, solutions, and proposals.

**What you will do**
- Assume Customer Solution Responsible (CSR) role or Lead Solution Architect within Sales & Delivery Life cycle of projects/programs.
- Analyze customer technology, define business requirements, and participate in risk analysis.
- Develop technical presentations and proposals and perform customer presentations.
- Responsible for Business Support Systems Solutions/Products Pre-Sales & Delivery.
- Be responsible for scope, defining and crafting solution offerings; driving end-to-end technical solutions.
- Work with core team on list of potential activities and solutions.
- Lead or Support deployment of a solution.
- Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build.
- Participate in knowledge transfer, documentation, and information sharing.
- Provide feedback to R&D for product improvements.

**You will bring**
- Education: Degree in Computer Science/IT, Engineering, or equivalent, with 10 years of experience out of which at least 7 years as a Solution Architect in Telecommunications, and minimum 5 years of experience in Ericsson Billing and Mediation and BSS Domain solutioning.
- Demonstrated ability: area of expertise - Billing, Mediation.
- Experience from technical job roles is required, e.g., experience from work as an Integration Engineer or Software Developer.
- Experience in virtualization and cloud technologies (Good to Have).
- Problem Solving and Tactical / Creative / Innovative thinking.
- Proven experience in leading consulting, pre-sales, and solutions implementation of end-to-end telecom business solution.
- Consultative behavior, business driven and self-motivated.
- Strong passion for improving, growth mentality, with Flexibility and adaptability.
- Pragmatic approach to various situations and reliable team player.

**What´s in it for you?**

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

**What happens once you apply?**

**What's in it for you?**

Here at Ericsson, our culture is built on over a century of courageous decisions With us, you will no longer be dreaming of what the future holds you will be redefining it You won’t develop for the status quo but will build what replaces it Joining us is a way to move your career in any direction you want with hundreds of career opportunities in locations all over the world, in a place where co creation and collaboration are embedded into the walls You will find yourself in a speak up environment where empathy and humanness serve as cornerstones for how we work, and where work life balance is a priority Welcome to an inclusive, global company where your opportunity to make an impact is endless.

“**We are proud to announce at Ericsson Philippines has been name #8 in the country and**, our employees have once again voted us as a Great Place to Work® and we have been officially Certified in 2021. **Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

**What happens once you apply**

What happens next once you apply? Read about the next steps here

For your interview preparation, here are a few "Tips&Tricks" from our recruiters

For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G

Ericsson is continuing to hire for all open roles with all interviewing and on boarding done virtually due to COVID 19. Everyone new to the team, along with our current staff, will temporarily work from

Ericsson Philippines

Location:Taguig, Philippines

Work rights: Local Employment Contract

Travel requirement: None

**About this opportunity**

We are now looking for a **BSS** **Solution Architect**, who will be responsible for analyzing, crafting and developing commercially viable end-to-end technical solutions based on our customer specifications and business needs. Responsible for profitable business for Ericsson by being part of or working closely with the presales team (Core 3 team) to translate the customer need and technology opportunities into detailed technical offerings, solutions, and proposals.

**What you will do**
- Assume Customer Solution Responsible (CSR) role or Lead Solution Architect within Sales & Delivery Life cycle of projects/programs.
- Analyze customer technology, define business requirements, and participate in risk analysis.
- Develop technical presentations and proposals and perform customer presentations.
- Responsible for Business Support Systems Solutions/Products Pre-Sales & Delivery.
- Be responsible for scope, defining and crafting solution offerings; driving end-to-end technical solutions.
- Work with core team on list of potential activities and solutions.
- Lead or Support deployment of a solution.
- Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build.
- Participate in knowledge transfer, documentation, and information sharing.
- Provide feedback to R&D for product improvements.

**You will bring**
- Education: Degree in Computer Science/IT, Engineering, or equivalent, with 10 years of experience out of which at least 7 years as a Solution Architect in Telecommunications, and minimum 5 years of experience in Ericsson Billing and Mediation and BSS Domain solutioning.
- Demonstrated ability: area of expertise - Billing, Mediation.
- Experience from technical job roles is required, e.g., experience from work as an Integration Engineer or Software Developer.
- Experience in virtualization and cloud technologies (Good to Have).
- Problem Solving and Tactical / Creative / Innovative thinking.
- Proven experience in leading consulting, pre-sales, and solutions implementation of end-to-end telecom business solution.
- Consultative behavior, business driven and self-motivated.
- Strong passion for improving, growth mentality, with Flexibility and adaptability.
- Pragmatic approach to various situations and reliable team player.

**What´s in it for you?**

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

**What happens once you apply?**

**What's in it for you?**

Here at Ericsson, our culture is built on over a century of courageous decisions With us, you will no longer be dreaming of what the future holds you will be redefining it You won’t develop for the status quo but will build what replaces it Joining us is a way to move your career in any direction you want with hundreds of career opportunities in locations all over the world, in a place where co creation and collaboration are embedded into the walls You will find yourself in a speak up environment where empathy and humanness serve as cornerstones for how we work, and where work life balance is a priority Welcome to an inclusive, global company where your opportunity to make an impact is endless.

“**We are proud to announce at Ericsson Philippines has been name #8 in the country and**, our employees have once again voted us as a Great Place to Work® and we have been officially Certified in 2021. **Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

**What happens once you apply**

What happens next once you apply? Read about the next steps here

For your interview preparation, here are a few "Tips&Tricks" from our recruiters

For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G

Ericsson is continuing to hire for all open roles with all interviewing and on boarding done virtually due to COVID 19. Everyone new to the team, along with our current staff, will temporarily work from

• Prior Experience of bid and delivery solutioning as well as core delivery must in the relevant technology area
• Expertise in SAP S/4 HANA br> • Experience in more than one of the functional workstream (EWM, FICO, SD, SF, Ariba, Customer, IBP) or over-all < r> solution architect
• Worked on implementation RFP’s as a solution architect responsible for designing solutions end to end
SAP and integration with other applications/systems in an IT landscape
• Strong verbal and written communication with out of box thinking abilities. < r> • Ability to understand Methodologies (Activate, Agile, SDLC, SCRUM) and other industry business fundamentals and < r> ability to showcase a quick learning curve.
• Should have worked with onsite teams in business development or delivery. < r> • Proficient in MS Office products (Project, Word, Excel, PowerPoint)

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for Dynamics and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Planning and delivering proactive and reactive support including onsite presence as needed.
+ You will work with a larger customer account team to strengthen customer relationships and to work on mobile-first cloud-first strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs.
+ You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across Dynamics 365 CE and Power Platform to improve the quality, consumption, and health of the customer's messaging solution.
+ You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution.
+ You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience.
+ You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers.
+ You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans.
+ You will share and gain knowledge through technical communities.
+ You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.
**Qualifications**
Required Qualifications
+ 5+ years of Dynamics 365 CE or Power Platform related experience.
+ Clear understanding of how Dynamics 365 CE interacts with other technologies and platforms (e.g. Azure, Exchange Online).
+ Experience and confidence engaging with Senior customer resources, handling complex and challenging scenarios.
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
+ Must have experience leading and driving projects as well as motivating others.
+ Must be self-motivated, resourceful and able to handle multiple responsibilities as a Microsoft Cloud Solution Architect and Support for Mission Critical professional.
Preferred Qualifications
+ Need to demonstrate the ability to develop strong strategic customer relationships that gain the trust and respect of customers.
+ Need the ability to handle critical technical issues and work in difficult support situations.
+ Need a proven ability to handle difficult or sensitive situations with exasperated customers.
+ Certification in Microsoft and competing Cloud Technologies.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for Azure PaaS/IaaS and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions)
+ You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft cloud and application innovation strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
+ You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across Azure PaaS to improve the quality, consumption, and health of the customer's solution
+ You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
+ You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
+ You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
+ You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
+ You will share and gain knowledge through technical communities
+ You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
Required Qualifications
+ 5+ years of technical engineering experience with coding in C#, Java, Typescript, JavaScript, or Python OR equivalent
+ 5+ years of experience architecting and building enterprise services on Azure or AWS
+ 5+ years of Azure PaaS experience with SME-level depth in:
+ Azure Container Services (AKS, ACA, ACI)
+ Azure API Management
+ Azure App Service
+ Azure Function
+ Application Development
+ Strong expertise in designing and implementing Azure PaaS solutions
+ Skilled in writing secure, reliable, maintainable code with testing/debugging
+ Proficient in GitHub and/or Azure DevOps
+ Proven experience delivering complex enterprise software
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
Preferred Qualifications
+ Familiar with Microsoft Cloud Adoption and Well-Architected Frameworks
+ Deep knowledge of .NET Core, .NET Framework, and C#
+ Strong background in DevSecOps and Site Reliability Engineering
+ Proficient in application monitoring tools (App Insights, Prometheus, Grafana)
+ Experienced in microservice design and container ecosystems (Kubernetes, Docker, Service Mesh)
+ Strong experience in Azure storage, networking, and compute solutions
+ Knowledge of high availability and disaster recovery for IaaS
+ Familiar with Azure security services/features
+ Skilled in infra-as-code using Azure Bicep, ARM templates, Terraform, Ansible
+ Experience in systems management, network operations, software support, IT consulting, or related roles.
+ Solid understanding of client/server, networking, and Internet technologies fundamentals.
+ Knowledge and experience in multi-cloud platforms like AWS, GCP etc.
+ Knowledge and experience in Microsoft Copilot products, AI, and Machine Learning
+ Knowledge and experience in Azure relational databases and NoSQL database services
+ Knowledge and experience in open-source technology like LAMP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

In **Small, Medium Enterprises & Channel (SME&C)** , we are driven by the purpose of empowering customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organisation aligned with partners, with SME&C being one of Microsoft's fastest-growing customer segments.
With a vision to "Build and sell Microsoft AI, Cloud applications, services, and devices with partners, empowering people and organisations to achieve more," **Global Channel Partner Sales** (GCPS) within SME&C is responsible for driving revenue outcomes with partners through innovative solutions-at scale, and this is where you come in.
We are looking for a **Partner Solution Architect (PSA), specialising in AI Business Process (Dynamics 365 and Power Platform)** , who is passionate about enabling partner transformation. This is a partner-facing role, owning the technical relationship between the partner and Microsoft.
You will be responsible for guiding our partners' transformation in AI Business Process, helping them identify and achieve their business objectives through best-in-class engagement and partner co-selling, while also working cross-collaboratively and embracing our SME&C Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning.
**Responsibilities**
+ **Partner Transformation, Strategic Programs and Solution Development:** Accelerate partner transformation and growth by leveraging the Microsoft value proposition and increase partner portfolio capabilities with key Microsoft innovations. Aid partners to develop and implement high quality solutions and/or services leveraging Microsoft's latest technologies?
+ **Technical Leadership:** Develop and maintain depth and breadth of technical and professional skills, along with business acumen and industry knowledge. Exhibit a deep level of knowledge in the AI Business Process Solution area. ?
+ **Enablement Execution:** Lead and/or contribute to the delivery of workshops, bootcamps, and trainings necessary to build partners' technical skills.
+ **Technical Engagement:** Lead technical engagements, including Briefings, Proof of Concepts, Architectural Design Sessions, and Hackathons.
+ **Best Practice Sharing:** Collaborate with Microsoft's Engineering teams to generate technical insight and enable best practices sharing.
+ **Other** : Embody our? culture ?and? values ?
**Qualifications**
+ Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience
+ Experience working in a partner-facing role
+ Experience working on technical projects
+ Proven ability in designing and deploying solutions in the AI Business Process solution area, specifically Dynamics 365 and Power Platform, with experience in ERP.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

COMPANY PROFILE: IT firm that is a reliable partner for businesses in the public and commercial sectors undergoing digital transformation.
br>Position: AI Technical/Solution Architect
Company Industry: IT Company
Work Location: Taguig City
Work Schedule: Shifting Sched (1-2 days/week onsite)
Salary: Php 180,000 - Php 200,000 gros
Work Set Up: Hybrid Setup

JOB REQUIREMENTS:
Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or related field.
Proficiency in AI/ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and cloud platforms (Azure, AWS, GCP).
Experience with architecture design patterns, model deployment, and MLOps practices.
Strong client-facing, leadership, and solution presentation skills.

JOB RESPONSIBILITIES:
Architect end-to-end AI solutions, from data ingestion and model training to deployment and monitoring.
Collaborate with business stakeholders to gather requirements and translate them into technical architectures.
Define scalable, secure, and cost-effective AI/ML infrastructure on cloud or hybrid platforms.
Guide and mentor development teams in model implementation, testing, and operationalization (MLOps).
Ensure AI solutions align with business goals, performance standards, and ethical AI practices.

RECRUITMENT PROCESS: (ONLINE)

This is Direct Hirings!

**#DiscoverYourMark and Be part of our highly dynamic team to enjoy the following benefits**:

- HMO coverage from day 1 of employment for you and your dependents with Maternity coverage
- Expanded Medical Benefit
- Accident and life insurance
- Dental and optical reimbursements
- Free medical consultation with Lexmark’s in-house doctors
- Employee privilege access to lactating, gaming, music and sleeping room
- Health and wellness activities
- Work-life balance
- Semi flex schedule and alternative work arrangements
- Dress down Friday and Shift Allowance
- Company-sponsored team bonding activities
- Career advancement opportunities
- Unlimited access to online learning

**eligibility guidelines apply**

**JOB FUNCTION**

The position requires strong technical, troubleshooting, communication, and organizational skills to fulfill the responsibilities outlined below.

**ROLES AND RESPONSIBILITIES**
- Act as an internal escalation point for Solution teams for issues that require an upgrade, move or enabling additional features on an existing installation of a Lexmark Software Solution
- Quickly leverage information about customer environment, configuration, history of troubleshooting.
- Guide customers through steps required for problem resolution or required modification of the Installation.
- Provide methods for safe and reliable changes on production environment on customer side, assist the customer setting up backup and restore options, manage the process end-to-end until production is up and running in the desired future state.
- Manage critical restores and corrective measures for the customer in case of unexpected downtime or errors during the changes to the installed configuration.
- Escalate to and liaise with the Customer Success team if necessary and drive cross-functional resolution efforts to minimize customer downtime.
- Assist Lexmark Business Partners in installation and maintenance of our Software Solution products to their customers.

**COMPETENCIES, SKILLS, KNOWLEDGE AND ABILITIES**:

- Solid understanding of TCP/IP networking, particularly network security approaches - such as firewalls and proxies is a must.
- Understanding additional information technology protocols, including SMTP, SMB, DNS, HTTP and TLS/SSL
- Strong communication skills.
- Fluent in both written and spoken English.
- Ability to write business correspondence, and procedures/manuals.
- Ability to present information effectively and respond to questions from customers, managers, and other Lexmark personnel.
- Ability to understand complex solution products and rapidly learn complex technology and troubleshooting techniques.

**EDUCATION, EXPERIENCE, AND CERTIFICATIONS BASIC REQUIREMENTS**:

- A Bachelor’s degree or equivalent higher level education degree is required. Preferably in Computer Information Systems, Information Technology, or Computer Science, including course work in these areas: operating systems, security, networking and network protocols, databases.
- Print release and/or Fleet Management background is an advantage.
- Work experience with non-Windows operating systems, especially Linux, Active Directory and LDAP Protocols.
- Experience with SQL, or similar database administration software.
- Experience with common troubleshooting tools such as Wireshark and Hex/XML/Json editors.
- 3rd party certification is an advantage: CCENT, CCNA, CompTIA Security+, Microsoft certification (MCSA, MTA).

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Overtime pay