302 Software Support jobs in the Philippines
Associate Software Support Specialist
NCR Atleos
Posted today
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Who You Are**
You are a curious and driven individual with a passion for technology and problem-solving. You thrive in dynamic environments, enjoy tackling technical challenges, and are eager to learn and grow. You believe every issue has a solution and are motivated by the opportunity to make a meaningful impact through your work.
**Position Summary**
As an **Associate Software Support Specialist** , you will be part of our global Level 2 and Level 3 Software Support team. This entry-level role is ideal for individuals looking to launch a career in software support and technology services. You will work closely with customers, internal teams, and technical experts to diagnose issues, identify bugs, provide configuration assistance, and ensure optimal product usage.
Comprehensive training and mentorship will be provided to help you become proficient in NCR Atleos' proprietary software solutions.
**Key Responsibilities**
**Product Knowledge & Support**
+ Develop foundational knowledge of NCR Atleos' software products and services.
+ Provide first-line support for common product issues and configurations.
+ Investigate and resolve technical issues with guidance from senior team members.
+ Understand and explain basic product functionalities and features.
**Troubleshooting & Issue Resolution**
+ Collect and analyze technical data to identify root causes of issues.
+ Formulate and test hypotheses to validate solutions.
+ Recreate customer-reported issues in test environments with minimal assistance.
+ Apply basic troubleshooting tools and techniques effectively.
**Process & Communication**
+ Adhere to established incident management processes and service level agreements (SLAs).
+ Maintain clear and timely communication with customers regarding issue status and resolution.
+ Document findings and contribute to the internal knowledge base.
**Collaboration & Teamwork**
+ Work closely with peers and cross-functional teams to resolve technical problems.
+ Participate in team meetings, knowledge-sharing sessions, and collaborative projects.
+ Follow communication protocols when escalating issues or coordinating with other departments.
**Technical Qualifications**
+ Proficiency in Web Applications (Java), Tomcat, and Web Services (SOAP/REST)
+ Strong understanding of relational databases and data structures
+ Ability to write and troubleshoot SQL queries
+ Experience with Microsoft Windows operating systems
+ Familiarity with Linux OS and basic command-line operations
+ Understanding of client/server architecture and networking protocols
+ Basic knowledge of cloud platforms such as AWS and Microsoft Azure
+ Exposure to audio/video technologies and solutions
+ Experience or familiarity with ATM/ITM systems is a plus
**Basic Qualifications**
+ Educational qualifications in any recognized discipline
+ Proficiency in English (written and spoken)
**Additional Skills & Attributes**
+ Excellent verbal and written communication skills
+ Strong analytical and problem-solving abilities
+ High attention to detail and commitment to quality
+ Ability to work independently and as part of a team
+ Positive, proactive attitude with a willingness to learn
+ Capable of multitasking and managing time effectively
+ Demonstrates tact, diplomacy, and professionalism
+ Comfortable working in a fast-paced, evolving environment
+ Flexible with work hours to support global operations
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Who You Are**
You are a curious and driven individual with a passion for technology and problem-solving. You thrive in dynamic environments, enjoy tackling technical challenges, and are eager to learn and grow. You believe every issue has a solution and are motivated by the opportunity to make a meaningful impact through your work.
**Position Summary**
As an **Associate Software Support Specialist** , you will be part of our global Level 2 and Level 3 Software Support team. This entry-level role is ideal for individuals looking to launch a career in software support and technology services. You will work closely with customers, internal teams, and technical experts to diagnose issues, identify bugs, provide configuration assistance, and ensure optimal product usage.
Comprehensive training and mentorship will be provided to help you become proficient in NCR Atleos' proprietary software solutions.
**Key Responsibilities**
**Product Knowledge & Support**
+ Develop foundational knowledge of NCR Atleos' software products and services.
+ Provide first-line support for common product issues and configurations.
+ Investigate and resolve technical issues with guidance from senior team members.
+ Understand and explain basic product functionalities and features.
**Troubleshooting & Issue Resolution**
+ Collect and analyze technical data to identify root causes of issues.
+ Formulate and test hypotheses to validate solutions.
+ Recreate customer-reported issues in test environments with minimal assistance.
+ Apply basic troubleshooting tools and techniques effectively.
**Process & Communication**
+ Adhere to established incident management processes and service level agreements (SLAs).
+ Maintain clear and timely communication with customers regarding issue status and resolution.
+ Document findings and contribute to the internal knowledge base.
**Collaboration & Teamwork**
+ Work closely with peers and cross-functional teams to resolve technical problems.
+ Participate in team meetings, knowledge-sharing sessions, and collaborative projects.
+ Follow communication protocols when escalating issues or coordinating with other departments.
**Technical Qualifications**
+ Proficiency in Web Applications (Java), Tomcat, and Web Services (SOAP/REST)
+ Strong understanding of relational databases and data structures
+ Ability to write and troubleshoot SQL queries
+ Experience with Microsoft Windows operating systems
+ Familiarity with Linux OS and basic command-line operations
+ Understanding of client/server architecture and networking protocols
+ Basic knowledge of cloud platforms such as AWS and Microsoft Azure
+ Exposure to audio/video technologies and solutions
+ Experience or familiarity with ATM/ITM systems is a plus
**Basic Qualifications**
+ Educational qualifications in any recognized discipline
+ Proficiency in English (written and spoken)
**Additional Skills & Attributes**
+ Excellent verbal and written communication skills
+ Strong analytical and problem-solving abilities
+ High attention to detail and commitment to quality
+ Ability to work independently and as part of a team
+ Positive, proactive attitude with a willingness to learn
+ Capable of multitasking and managing time effectively
+ Demonstrates tact, diplomacy, and professionalism
+ Comfortable working in a fast-paced, evolving environment
+ Flexible with work hours to support global operations
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
0
Help Desk Representative
NCR Atleos
Posted 7 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
1
Finance Help Desk Agent
Sapient Ph
Posted 8 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Credit and Collection Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
2
Finance Help Desk Agent
Sapient Global Services
Posted 10 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Credit and Collection Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
3
IT Help Desk Technician (Remote)
Makati, National Capital Region
Intelligent Technical Solutions (ITS)
Posted 5 days ago
Job Viewed
Job Description
Start Date: January 2025
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
This advertiser has chosen not to accept applicants from your region.
4
Software Analyst Support
Baguio, Benguet
BPOJobOpenings
Posted 12 days ago
Job Viewed
Job Description
Job Description:
We are looking for a Software Analyst Support professional with a foundational understanding of SQL and experience supporting backend systems and CRMs. The role requires strong problem-solving skills, scripting language familiarity, and the ability to handle XML transformations. The candidate must exhibit excellent analytical thinking, client-facing professionalism, and a solid employment record. br>
Must Have:
Basic SQL knowledge
Experience with back-end system support and CRMs
Scripting language & XML transformation familiarity
Strong analytical & communication skills
Client-facing professionalism
We are looking for a Software Analyst Support professional with a foundational understanding of SQL and experience supporting backend systems and CRMs. The role requires strong problem-solving skills, scripting language familiarity, and the ability to handle XML transformations. The candidate must exhibit excellent analytical thinking, client-facing professionalism, and a solid employment record. br>
Must Have:
Basic SQL knowledge
Experience with back-end system support and CRMs
Scripting language & XML transformation familiarity
Strong analytical & communication skills
Client-facing professionalism
This advertiser has chosen not to accept applicants from your region.
5
Level 2 Help Desk Support Specialist Wfh
Tahche Outsourcing Services, Inc.
Posted today
Job Viewed
Job Description
Tahche Outsourcing Services Inc’ partner is an IT Managed Service Provider located in New York, looking for a IT HELP DESK SPECIALIST to join our team. The company focus on both traditional on-premises infrastructure as well cloud technologies.
**The Role Needs Someone with**:
- Strong technical knowledge
- Excellent solution finding and analytical abilities
- Ingrained customer service orientation to do what’s right
- Experienced business acumen
- Passionate about technology and has a thirst for new knowledge in the field
- Previous experience creating detailed and easy to follow technical documentation
- Willingness to create internal knowledgebase articles
- Ability to work both in the office and from client sites
- 3+ Years IT Support (Min 1 year MSP Industry experience)
**Technical Requirements**:
- 1st and 2nd Level information systems services problem resolution: problem definition, research, and resolution
- Windows Active Directory / 365 AD user management
- Expert in Windows 10/11 Desktops
- MSP Tools, PSA, RMM, patching and backup Administration
- ITIL V4 or 365 Certification are assets
**Salary**: Php45,000.00 - Php60,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Night shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Home Based: Reliably commute or planning to relocate before starting work (required)
**The Role Needs Someone with**:
- Strong technical knowledge
- Excellent solution finding and analytical abilities
- Ingrained customer service orientation to do what’s right
- Experienced business acumen
- Passionate about technology and has a thirst for new knowledge in the field
- Previous experience creating detailed and easy to follow technical documentation
- Willingness to create internal knowledgebase articles
- Ability to work both in the office and from client sites
- 3+ Years IT Support (Min 1 year MSP Industry experience)
**Technical Requirements**:
- 1st and 2nd Level information systems services problem resolution: problem definition, research, and resolution
- Windows Active Directory / 365 AD user management
- Expert in Windows 10/11 Desktops
- MSP Tools, PSA, RMM, patching and backup Administration
- ITIL V4 or 365 Certification are assets
**Salary**: Php45,000.00 - Php60,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Night shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Home Based: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
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6
We are looking for a Software Analyst Support
Baguio, Benguet
NEKSJOB CORPORATION
Posted 12 days ago
Job Viewed
Job Description
We are looking for a Software Analyst Support professional with a foundational understanding of SQL and experience supporting backend systems and CRMs. The role requires strong problem-solving skills, scripting language familiarity, and the ability to handle XML transformations. The candidate must exhibit excellent analytical thinking, client-facing professionalism, and a solid employment record.
Must Have: br>Basic SQL knowledge
Experience with back-end system support and CRMs
Scripting language & XML transformation familiarity
Strong analytical & communication skills
Client-facing professionalism
Must Have: br>Basic SQL knowledge
Experience with back-end system support and CRMs
Scripting language & XML transformation familiarity
Strong analytical & communication skills
Client-facing professionalism
This advertiser has chosen not to accept applicants from your region.
7
Support Analyst IWMS Software
Neksjob Philippines
Posted 12 days ago
Job Viewed
Job Description
About the Role:
We are looking for a detail-oriented and client-focused Technical Support Specialist to join our growing global team. This role is critical in delivering high-quality support to clients using our Integrated Workplace Management System (IWMS) software. You will work hands-on to resolve complex technical issues and ensure smooth, efficient client experiences. br>
Key Responsibilities:
Manage and resolve support cases end-to-end, ensuring professional communication and adherence to SLAs.
Provide advanced support for IWMS software modules and deployment environments.
Troubleshoot and resolve complex issues using Microsoft SQL and support API integrations (REST/SOAP).
Escalate critical or unresolved issues to appropriate teams while maintaining client satisfaction.
Document all case activities, client communications, and resolutions in the CRM system.
Mentor junior support team members and contribute to continuous process improvement.
Ensure compliance with ISO standards and GDPR regulations.
Collaborate with development, QA, and implementation teams to deliver timely resolutions.
Qualifications:
At least 6 months experience in a software support or SaaS environment.
Solid knowledge of Microsoft SQL (e.g., writing queries, troubleshooting).
Familiarity with API integrations (REST or SOAP).
Strong communication and interpersonal skills.
Ability to troubleshoot and resolve technical issues independently.
Comfortable in a fast-paced, client-facing environment.
Eagerness to learn and contribute to a collaborative team culture.
Desirable Skills:
Knowledge of Facilities Management software or operations.
Experience with cloud-based platforms.
Basic understanding of workflow configuration or scripting.
We are looking for a detail-oriented and client-focused Technical Support Specialist to join our growing global team. This role is critical in delivering high-quality support to clients using our Integrated Workplace Management System (IWMS) software. You will work hands-on to resolve complex technical issues and ensure smooth, efficient client experiences. br>
Key Responsibilities:
Manage and resolve support cases end-to-end, ensuring professional communication and adherence to SLAs.
Provide advanced support for IWMS software modules and deployment environments.
Troubleshoot and resolve complex issues using Microsoft SQL and support API integrations (REST/SOAP).
Escalate critical or unresolved issues to appropriate teams while maintaining client satisfaction.
Document all case activities, client communications, and resolutions in the CRM system.
Mentor junior support team members and contribute to continuous process improvement.
Ensure compliance with ISO standards and GDPR regulations.
Collaborate with development, QA, and implementation teams to deliver timely resolutions.
Qualifications:
At least 6 months experience in a software support or SaaS environment.
Solid knowledge of Microsoft SQL (e.g., writing queries, troubleshooting).
Familiarity with API integrations (REST or SOAP).
Strong communication and interpersonal skills.
Ability to troubleshoot and resolve technical issues independently.
Comfortable in a fast-paced, client-facing environment.
Eagerness to learn and contribute to a collaborative team culture.
Desirable Skills:
Knowledge of Facilities Management software or operations.
Experience with cloud-based platforms.
Basic understanding of workflow configuration or scripting.
This advertiser has chosen not to accept applicants from your region.
8
Support Analyst IWMS Software
Neksjob Philippines
Posted 12 days ago
Job Viewed
Job Description
About the Role:
We are looking for a detail-oriented and client-focused Technical Support Specialist to join our growing global team. This role is critical in delivering high-quality support to clients using our Integrated Workplace Management System (IWMS) software. You will work hands-on to resolve complex technical issues and ensure smooth, efficient client experiences. br>
Key Responsibilities:
Manage and resolve support cases end-to-end, ensuring professional communication and adherence to SLAs.
Provide advanced support for IWMS software modules and deployment environments.
Troubleshoot and resolve complex issues using Microsoft SQL and support API integrations (REST/SOAP).
Escalate critical or unresolved issues to appropriate teams while maintaining client satisfaction.
Document all case activities, client communications, and resolutions in the CRM system.
Mentor junior support team members and contribute to continuous process improvement.
Ensure compliance with ISO standards and GDPR regulations.
Collaborate with development, QA, and implementation teams to deliver timely resolutions.
Qualifications:
At least 6 months experience in a software support or SaaS environment.
Solid knowledge of Microsoft SQL (e.g., writing queries, troubleshooting).
Familiarity with API integrations (REST or SOAP).
Strong communication and interpersonal skills.
Ability to troubleshoot and resolve technical issues independently.
Comfortable in a fast-paced, client-facing environment.
Eagerness to learn and contribute to a collaborative team culture.
Desirable Skills:
Knowledge of Facilities Management software or operations.
Experience with cloud-based platforms.
Basic understanding of workflow configuration or scripting.
We are looking for a detail-oriented and client-focused Technical Support Specialist to join our growing global team. This role is critical in delivering high-quality support to clients using our Integrated Workplace Management System (IWMS) software. You will work hands-on to resolve complex technical issues and ensure smooth, efficient client experiences. br>
Key Responsibilities:
Manage and resolve support cases end-to-end, ensuring professional communication and adherence to SLAs.
Provide advanced support for IWMS software modules and deployment environments.
Troubleshoot and resolve complex issues using Microsoft SQL and support API integrations (REST/SOAP).
Escalate critical or unresolved issues to appropriate teams while maintaining client satisfaction.
Document all case activities, client communications, and resolutions in the CRM system.
Mentor junior support team members and contribute to continuous process improvement.
Ensure compliance with ISO standards and GDPR regulations.
Collaborate with development, QA, and implementation teams to deliver timely resolutions.
Qualifications:
At least 6 months experience in a software support or SaaS environment.
Solid knowledge of Microsoft SQL (e.g., writing queries, troubleshooting).
Familiarity with API integrations (REST or SOAP).
Strong communication and interpersonal skills.
Ability to troubleshoot and resolve technical issues independently.
Comfortable in a fast-paced, client-facing environment.
Eagerness to learn and contribute to a collaborative team culture.
Desirable Skills:
Knowledge of Facilities Management software or operations.
Experience with cloud-based platforms.
Basic understanding of workflow configuration or scripting.
This advertiser has chosen not to accept applicants from your region.
9