1,077 Software Solutions Crm jobs in the Philippines

Key Objective
Support the execution of customer marketing campaigns across all owned channels, including email, SMS, app push, web push and on-site messaging, to optimise campaign performance and customer engagement. This role will also contribute to the evolution of our contact strategy, helping to deliver timely, relevant and seamless communications across touchpoints.

Relationships And Interactions
Internal

• Head of Acquisition & Retention
• Senior CRM & Loyalty Manager
• Lifecycle Marketing Manager
• Loyalty & Retention Team
• Marketing Team
• Customer Experience Team
• People and Culture Team
• Tech Team
• External
• Existing and prospective suppliers & vendors

DECISION MAKING (Freedom to Act) & POSITION DIMENSIONS
This role works under the direction of the Lifecycle Marketing Manager, within the Marketing team. This role conducts tasks, and activities requiring the use of acquired skills through having experience in this work area. This role will perform duties consistent with defined scope of work set by Adore Beauty & the Line Manager. This role has some limited scope to work outside the parameters set by the line manager and cannot make decisions without consultation with the direct manager. This role is not responsible for a budget and does not have direct reports.

Qualifications
KNOWLEDGE AND EXPERIENCE REQUIREMENTS

• Degree qualified (Marketing, Business/Commerce or similar discipline)
• Knowledge and demonstrated experience in:
• An interest in CRM, loyalty, and customer lifecycle marketing, ideally within the beauty or retail

space

• Some hands-on experience building and sending campaigns across owned channels such as email,

app push, SMS, or web overlays (either through past work, internships, or coursework)

• Basic knowledge of email marketing platforms or marketing automation tools (e.g. Emarsys,
• Salesforce Marketing Cloud, Klaviyo, etc. Emarsys preferred)
• An understanding of how automated and trigger-based programs (e.g. welcome series, cart

reminders, loyalty updates) enhance the customer journey

• Comfortable working with templates and following brand guidelines to build and test marketing

assets

• An eye for detail, with a proactive approach to QA and campaign accuracy
• Willingness to learn about customer engagement metrics and marketing effectiveness.
• Ability to manage multiple campaign deadlines and coordinate with cross-functional teams to deliver on time
• A passion for beauty and an understanding of how customers engage with content, promotions,

and personalised recommendations across channels.

Join the Pioneer Crypto Brand in the Philippines

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

We are seeking a proactive CRM Specialist to join our marketing team remotely on a temporary 3-month contract, with the potential to extend up to 1 year. The successful candidate will manage and optimize customer engagement strategies, oversee the customer journey, ensure data-driven decision-making, and provide regular reports and insights to the Head of Marketing in Brazil.

Responsibilities

• Manage customer journeys, including onboarding, retention, and reactivation.
• Execute email, push, and SMS campaigns accurately and on time.
• Maintain data quality and segmentation for targeted campaigns.
• Monitor and report key performance indicators such as open rates, CTR, conversions, churn, and LTV.
• Provide actionable insights and recommendations to the Head of Marketing in Brazil.
• Collaborate with Marketing, Product, and Growth teams across time zones.

• Continuously optimize campaigns to improve performance.

• Experience with CRM platforms such as Braze, HubSpot, Salesforce, LeadConnector and/or Homio.

• Experience in crypto products, exchanges, blockchain protocols, or digital assets.
• Fluent in Portuguese and English; Spanish is a plus.
• Proactive, results-oriented, and able to work independently.
• Able to follow instructions and collaborate effectively within a team.
• Willing to go beyond basic responsibilities.
• Flexible to work across global time zones, including collaboration with Asia.

Join the Coins Team Now

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes Coins culture welcomes new ideas backed up by data to create an impact.

The
CRM Specialist
is responsible for providing data collection and analysis, rendering administrative work, and assisting in the implementation of marketing and sales activities. As the first point of contact for our Marketing and Sales Team, he/she works closely with the team and directly reports to the Marketing Manager.

Responsibilities:

• Proactively records data from leads generated, wins and losses
• Manages, maintains, and tracks the marketing and sales databases, does list building and data entry, and ensures that data is clean and up-to-date
• Assists in aligning marketing and sales data with CRM data
• Provides basic data analysis from data gathered
• Prepares marketing and sales reports based from data gathered
• Performs research tasks based on specifications and organizes research output for presentation
• Assists in defining and continuously improving data recording process, procedures, guidelines, trackers and tools
• Assists in the preparation of marketing collaterals when appropriate
• Provides administrative support to the marketing and sales teams
• Assists in coordinating activities among marketing and sales managers and representatives across the globe
• Performs other sales and marketing-related tasks based on specifications

Qualifications:

• Bachelors degree in any field
• Flexible and can work under pressure
• Can multi-task
• Methodical, meticulous, and well-organized
• Good working knowledge of MS Word and Excel, Google Sheets and Google Docs
• Strong analytical abilities
• Persistent and resourceful
• Excellent English written and oral communication skills; good in business correspondence
• Can work with minimum supervision
• Can render overtime whenever needed

Full-Time inQuezon City, PH -Remote (any location)

CRM Specialist

Pronto Pilates is redefining boutique fitness with premium, on-screen Pilates classes delivered in beautifully designed self-service studios. Open from 5:15am until late, our global network of studios offers convenience, quality, and community at an unbeatable price point. With rapid international growth, we're seeking a CRM Specialist to build and optimize our lifecycle marketing strategy, driving engagement, retention, and long-term customer value through personalized communications.

This role contributes to meeting our marketing team's studio launch KPIs:

• 100+ launch party attendees
• 300+ founding members at launch
• 480 members within 6 months

This role is perfect for a detail-oriented, data-driven marketer who is passionate about lifecycle communication. You'll own the setup and optimization of automated campaigns, develop dynamic workflows that scale, and use customer data to deliver the right message at the right time, via email, SMS, and in-app channels as we scale.

Strategy & Planning

• Develop and execute a CRM strategy that supports acquisition, onboarding, retention, and win-back campaigns.
• Map and optimize customer journeys to maximize engagement and lifetime value.
• Partner with the marketing team to align CRM initiatives with studio launches, promotions, and seasonal campaigns.
• Ensure compliance with global communication preferences and opt-in regulations.

Campaign Execution

• Build, launch, and manage automated workflows, triggers, and dynamic content across email, SMS, and in-app.
• Use (and supporting tools such as Formstack, Zapier, APIs) to integrate customer data and personalize campaigns.
• Collaborate with creative and content teams to ensure communications are visually polished and on-brand.

Data & Optimization

• Define and monitor CRM KPIs, including open rates, CTR, conversions, churn, and retention metrics.
• Analyze customer segments and campaign performance to identify growth opportunities.
• Conduct A/B testing and continuously optimize workflows, content, and targeting.

Collaboration & Scaling

• Work cross-functionally with marketing, operations, and product teams to ensure seamless execution of lifecycle campaigns.
• Support regional teams in adapting CRM campaigns for new international markets.
• Document processes, workflows, and best practices as the CRM function scales.

To Secure an Interview, You Should Possess:

• 1+ years of experience in email/SMS marketing or CRM platforms strongly preferred).
• Strong understanding of lifecycle marketing, retention strategies, and customer segmentation.
• Proficiency in building logic-based workflows, campaign triggers, and dynamic personalization.
• Comfortable working with customer data platforms, tagging tools, and integrations (e.g., Formstack, Zapier, APIs).
• Excellent attention to detail, time management, and organizational skills.
• Analytical mindset with the ability to draw insights from data and translate them into action.
• Flexibility in your schedule to ensure that at least two hours of your day overlap with Eastern US time.

Bonus if You Have:

• Experience in boutique fitness, wellness, or lifestyle brands.
• HTML or template editing knowledge for email optimization.
• Familiarity with Twilio SMS or similar platforms.
• Experience with retention modeling or churn prediction.

Ready to make an impact?

Although the hours are flexible, we will need at least two hours of your day to overlap Eastern US time. This is a full-time remote position where you'll help shape how the world experiences Pronto Pilates online. If you're a social media native who knows how to drive engagement and tell a compelling brand story, we'd love to hear from you.

Summary of job role and place in organization

The CRM Specialist reports to the Application Manager and works closely with the CX Technology & Innovation team and the Customer Service Operations team.

The CRM Specialist is responsible for configuring, maintaining and optimizing our Zendesk instance in alignment with the Application Manager's requirements. The CRM Specialist uses out of the box functionalities but also collaborates with the development team to implement custom built features. The CRM Specialist ensures seamless integration of Zendesk with third party applications, including but not limited to: Chatbot, IVR, Nexus, third party sales channels.

Additionally, the CRM Specialist handles day-to-day change requests, prioritizing tasks according to provided deadlines, to maintain user satisfaction while ensuring reliability and scalability.

Purpose of the job

The CRM Specialist is tasked with optimizing Zendesk's performance through proactive maintenance, effective configuration, and the introduction of new functionalities. This role emphasizes the continuous improvement of operational processes and the implementation of tools that enhance Zendesk's usability and efficiency. The CRM Specialist collaborates with cross-functional teams to understand business requirements and translate them into effective solutions.

Responsibilities/core tasks, authorizations

Responsibilities:

• Keep track of user needs and requirements.

• Optimize existing functionalities in line with user requirements.

• Implement new features based on user needs and optimization opportunities.

• Collaborate with other teams to ensure continuous development of Zendesk's functionalities.

• Collaborate with Zendesk to ensure we make most out of our Zendesk products, following best practices.

• Troubleshoot and resolve technical issues related to Zendesk's functionality and performance.

• Monitor daily performance of Zendesk and alert Application Manager of any abnormalities.

• Monitor and maximize Customer and Agent satisfaction.

• Stay up to date with latest CRM technologies and AI advancements.

• Role : CRM Specialist (Zendesk) - Customer Experience
• Company : One of the Global Client
• Location: Mandaluyong City
• Schedule: Monday-Friday
• Work Setup: Onsite & ( Later Hybrid - But This setup Still not yet confirmed yet )
• Shift: Day Shift

Job Skills :

• Exp in configuration, support
• Keep track of user needs and requirements.
• Optimize existing functionalities in line with user requirements.
• Implement new features based on user needs and optimization opportunities.
• Collaborate with other teams to ensure continuous development of Zendesk's functionalities.
• Collaborate with Zendesk to ensure we make most out of our Zendesk products, following best practices.
• Troubleshoot and resolve technical issues related to Zendesk's functionality and performance.
• Monitor daily performance of Zendesk and alert Application Manager of any abnormalities.
• Monitor and maximize Customer and Agent satisfaction.
• Stay up to date with latest CRM technologies and AI advancements.

Authorization level:

· All access rights to CX / CS data for performance assessments as well as business cases.

· Admin access to CRM for configuration and maintenance purposes.

Job Type: Full-time

Pay: Php30, Php50,000.00 per month

Benefits:

• Health insurance
• Life insurance

Application Question(s):

• • Monitor daily performance of Zendesk and alert Application Manager of any abnormalities.
• • Stay up to date with latest CRM technologies and AI advancements.
• Experience in to Zendesk configuration, support
• Collaborate with other teams to ensure continuous development of Zendesk's functionalities.

*

Collaborate with Zendesk to ensure we make most out of our Zendesk products, following best practices.

• • Troubleshoot and resolve technical issues related to Zendesk's functionality and performance.

Work Location: On the road

Discover your 100% YOU with MicroSourcing

Position: CRM Data Specialist

Location: Global One, Eastwood, Libis, Quezon City

Work setup & shift: WFH / Night shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

We are seeking a detail-oriented CRM Data Cleaning Specialist to lead the charge in ensuring the accuracy, relevance, and cleanliness of our CRM data. The primary focus of this role is to clean, organize, and optimize our contact lists to support effective marketing, sales, and business operations. Secondary responsibilities include maintaining CRM use-ability and collaborating with other team members.

Primary Responsibilities:

• Conduct daily reviews and cleaning of all new inbound leads via phone call.
• Identify and resolve data deficiencies, such as incomplete addresses, missing phone numbers, and inaccurate company information.
• Eliminate duplicate data by running duplicate checks and merging contact and company records.
• Monitor and clean bounced, non-marketable, and unsubscribed email addresses to improve email deliverability.
• Remove spam bots, invalid contacts, and competitors from the system.
• Perform regular maintenance to keep data accurate, searchable, and actionable.

Additional Responsibilities:

• Standardize data formats and fix formatting issues to ensure consistency throughout our Excel contact list and CRM platform.
• Perform contact imports for our weekly campaigns, and exports for the associated mailing lists.
• Continuously build the Farm List by sourcing and scrubbing contacts from Google, LinkedIn, Purchased Lists, and other list sources.
• Track email status health and ensure deliverability metrics are optimized.
• Train other employees on CRM processes and data cleaning best practices.
• Work closely with the Marketing Assistant to maintain client information, including services, review appointments, and other key details.

Qualifications:

• At least 2 years of prior experience of telemarketing and working in CRMs.
• Extremely clear communication skills for cleaning the list via phone call.
• Proven experience in CRM data cleaning, management, or a similar role.
• Excellent attention to detail with a passion for data accuracy.
• Proficiency in CRM platforms (e.g. Keap) and data tools (e.g. Excel).
• Strong organizational skills with the ability to manage multiple tasks effectively.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self — we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply.

Key Responsibilities

Strategy & Planning

Design and own the quarterly/monthly email roadmap to drive acquisition, re-activation, VIP retention, and cross-sell.

Campaign Creation & Execution

• Write high-impact subject lines, body copy, and CTAs.
• Build responsive email templates (desktop + mobile) either in-house or in collaboration with a designer.

Segmentation & Automation

• Use an ESP (e.g. Mailchimp, Klaviyo, SendGrid) to define audience segments and trigger workflows (drip, win-back, VIP upsell).

Data Analysis & Optimization

• Track Open Rate, CTR, Conversion Rate, Unsubscribe Rate, deliver regular performance reports
• Run A/B tests on subject lines, send times, content blocks—and iterate based on data.

Deliverability & Compliance

• Maintain list hygiene (suppression, bounce handling), manage IP/domain warm-up.
• Ensure GDPR/Data Privacy Act compliance: clear opt-ins, unsubscribe links, privacy notices.

Required Qualifications

• Have 2+ years experience in B2C email marketing—ideally in ecommerce, online gaming, or casino.
• Hands-on with at least one major ESP (Mailchimp, Klaviyo, SendGrid, etc.).

Technical Skills

• Strong copywriting skills in English (localization a plus).
• Comfortable with basic HTML/CSS for template tweaks.
• Advanced Excel (or SQL/BI tools) for cohort analysis and reporting.

Soft Skills

• Excellent project management: juggle multiple campaigns and stakeholders.
• Cross-functional communicator: align with Ops, Design, Product, Legal.
• Proactive learner: stays on top of deliverability best practices, privacy regulations, and new ESP features.

Advantage if you have:

• Prior work in regulated industries (e.g. gambling/casino compliance).
• Hands-on experience with customer-lifecycle management (CLM) and LTV optimization.
• SMS or push-notification marketing experience for multi-channel drip.
• Deep familiarity with Philippine market and telco SMS rules.

Job Type: Full-time

Benefits:

• On-site parking
• Opportunities for promotion
• Paid training

Job Type: Full-time

Pay: Php25, Php40,000.00 per month

Benefits:

• On-site parking
• Paid training

Work Location: In person

We are hiring a
CRM Specialist
for a
private equity
company in the
software
industry. This is a
full-time
remote role for a
US-based
company. This role is ideal for someone who is highly skilled in CRM implementation, migration, and integration, with a strong ability to collaborate directly with founders and executives while maintaining technical precision and process consistency.

Key Responsibilities:

• Lead CRM implementations and migrations, primarily from legacy systems to HubSpot.
• Configure HubSpot instances based on standardized funnel definitions and KPI tracking requirements.
• Set up automated workflows, lead scoring, and sales process automation.
• Implement data validation rules and maintain data quality standards.
• Work within existing CRMs across portfolio companies, including non-HubSpot platforms.
• Build and maintain integrations between CRM systems and other tools (e.g., Aircall, Clay, Apollo, Lob).
• Create custom reports and dashboards for portfolio-wide KPI tracking.
• Troubleshoot technical issues and provide ongoing maintenance.
• Document configurations and processes for knowledge transfer.
• Conduct CRM training sessions for founders and their teams.
• Perform data cleanup and enrichment for migrated and existing CRM data.
• Establish standardized reporting structures across finance, sales, and product.
• Monitor and maintain high data quality standards.
• Support ad-hoc reporting requests from leadership.

Required Qualifications:

• 3+ years of experience with HubSpot administration and configuration.
• Strong expertise in CRM data migration and system integrations.
• Proficiency in API integrations and automation workflows.
• Advanced Excel/Google Sheets skills for data manipulation and analysis.
• Familiarity with sales funnel management and lead scoring methodologies.
• Excellent written and verbal English communication skills.
• Experience collaborating with executives and founders.
• Strong project management and organizational skills.
• Ability to explain technical concepts to non-technical stakeholders.
• Comfortable with video calls and screen sharing sessions.
• Flexible for urgent requests and deadlines.

Preferred Qualifications:

• HubSpot certifications (Sales Software, Marketing Software, Service Software).
• Experience with other CRM platforms (Salesforce, Pipedrive, etc.).
• Background in B2B software or SaaS industries.
• Familiarity with CRM best practices.

Required Skills & Tools:

• HubSpot
• API integration tools
• Aircall, Clay, Apollo, Lob
• Excel / Google Sheets
• CRM reporting tools

Schedule & Pay:

• Full-time
  position
• US Eastern Time hours (9 AM – 6 PM EST).
• This is a fully remote job for a US-based company.
• PH - ₱43,000 – ₱78,500 PHP per month
  , depending on experience and skills.
• Performance-based bonuses for successful project completions*
• Annual raises, bonuses, and paid holidays/PTO.

System Requirements:

• Internet speed of at least 20 Mbps upload and download.
• Computer with a 2.4 GHz processor or higher
• 8 GB of RAM or higher
• Windows 10 or newer, or Mac OS X 10.10 or newer
• HD 720p webcam
• Headset with a microphone

Benefits:

• Competitive pay rates
• The company provides a US phone number and business email address
• Consistent hours and pay
• Enjoy the flexibility of working remotely, from home or any location of your choice
• Eliminating commute time
• Consistent work with the same clients, fostering long-term professional relationships

If you are passionate about CRM systems, have strong technical skills, and enjoy working in a fast-paced, founder-driven environment, we want to hear from you