93 Software Maintenance jobs in the Philippines

**Position**: Application Support

**Location**:Quezon City (WFH) until further notice

**Skill set**:

- Know how to create basic TSQL queries
- Experience in using Oracle Query tool such as sqlplus, SQL Developer or Toad
- Experience in Application support
- Working knowledge on SAP and Kofax Process Director is an advantage

**Salary**: Php30,000.00 - Php60,000.00 per month

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Quezon City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- create basic TSQL queries: 2 years (required)
- Oracle Query: 2 years (required)
- Application support: 2 years (required)

● Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology, and/or related field. Other degrees are welcome, as long as the individual has extensive related experience.
br>b. Experience

● Has at least (3) years of experience in computer programming, analysis, and troubleshooting applications < r>● Has at least one (1) year of experience in Level 2 Application Support, Incident < r>Management, Problem, and Change Management
● Experience in business domain processes is preferred but not required < r>Must have experience with the JAVA

● Last level of application support that performs deep analysis, troubleshoots, modifies the
br>code and data of applications used by end customers in production environments

applying knowledge in programming techniques and experience in specific technology

platforms following agreed service level agreement timelines.

● Follows the Standard Operation Procedures (SOP) in order to support system application < r>
of end customers

● Provides continuous service improvements to eliminate or prevent incidents or problems < r>
and improve service quality for end customers.

● Contributes to the team’s continuous service improvements to eliminate or prevent
incidents or problems.

● Leads a project in defining tasks, project deliverable and schedules of the resources < r>
assigned to the project.

● Can directly communicate with end customers for support requirements. < r>
● They are the last level of Application Support. < r>
II. KEY RESULTS AREAS/JOB RESPONSIBILITIES: (Describes the results for which the

position has an on-going accountability. Accountabilities are statements of the important end

results, which the job needs to achieve to justify its existence. Each accountability statement

should relate to a single end result which must be accomplished and to which some

measurement of performance can be applied.)

1. Incident Management

a. Receives incidents from the L2 Application Support for resolution and support and

works continuously with them to gain information beneficial to the resolution of the

incident.

b. Performs deep analysis and investigation of the incident received from the L2

Application Support.

c. Diagnose faults and determine whether new incidents are related to known errors

or existing incident records.

d. Consults and works with his or her Immediate Superior regarding the incident as

well as the business domain processes.

e. In case of P1 incidents and being the final level of application support, L3

application support is expected to diagnose and to identify root cause and provide

a workaround or solution to the incident as quickly as possible.

f. If a P1 incident occurs after working hours then he or she would have to be

available to resolve the issue on priority.

g. Directly communicates with end customers for additional information of the

incident.

h. Contributes to the knowledge base essential for continuous process improvement

of Application Support.

2. Problem Management

a. Identifies, reports and submits details of potential problems to Problem Manager

for his or her review.

b. Reviews, analyzes, and investigates the problem in order to identify its root cause

and provide corrective action/permanent solution or preventive action.

c. Consults and works with his or her Immediate Superior regarding the problem.

d. Creates and documents root cause analysis details, workaround, and

corrective/preventive actions.

e. Implements corrective/preventive actions to the problem

f. Verifies if the action has addressed the root cause. Additionally, ensures that the

implemented action does not result in another incident.

g. Provides an update to the Problem Manager and Immediate Superior regarding the

outcome of the implementation.

3. Change Management

a. Identifies the incident or problem if it requires a change request to resolve the

issue.

b. Understands and analyzes business processes and provides inputs to further

enhance or improve and to clarify the change request requirements.

c. Evaluates change requests to determine feasibility, time required, compatibility and

dependencies with current system(s).

d. Consults with Immediate Superior or directly communicates with end users to

clarify change request requirements

e. Must ensure that best practice is followed and must always be applied on all

projects.

f. Converts change request requirements into sequence of detailed instructions and

logical steps for coding into language that will be processed by computer, applying

knowledge of computer programming techniques and languages.

g. Codes computer programs following standard coding procedures defined and

performs unit testing.

4. Customer Service

a. Manages customer relationships and maintains high quality service ensuring

customer satisfaction.

b. Assists users to resolve major and complex problems in running computer programs.

c. Assists in the knowledge transfer during project turn-over.

d. Proactively provides updates to the customer on the progress of the initiative.

5. Administrative

a. Understands and complies with CMMI standards of the organization.

b. Maintains and updates daily monitoring of service deliverables;

c. Prepares and submits of needed reports;

d. Can conduct technical assessment of applicants;

6. Teamwork

a. Consults with his or her Immediate Lead for direction, guidance, work and

performance details, career development and also raises issues, concerns and

suggestions for his or her own betterment as well as for team and organization.

b. Ensure continuity of providing service by flexibly adjusting to help other team

members.

c. Assists in the knowledge transfer during project turn-over.

7. Learning and Development

a. Expand knowledge on business process and IT related information;

b. Stay abreast of current technology, systems information, problems, changes and

updates relevant to the team;

c. Extends help or conducts training to Application Support members as well as Analyst

Programmers in giving technical expertise or know how

8. Performance of other tasks as may be assigned

Qualifications:
br>a. Education

● Bachelor’s or College degree in Computer Science, Computer Engineering,
Information Technology and/or related field. Other degrees are welcome as long as

he or she has extensive related experience.

b. Experience

● Has at least (3) years of experience in computer programming, analysis and < r>
troubleshooting application

● Has at least one (1) year of experience in Level 2 Application Support, Incident < r>
Management, Problem and Change Management

● Experience in business domain processes is preferred but not required < r>
Must have experience in Java

c. Skills

● Strong Analytical and Problem solving skills < r>
● Knowledge in different programming languages (will depend on the project < r>
specification and need) available in the industry.

● Ability to analyze complex problems, interprets operational needs, and develops < r>
integrated, creative solutions.

● Ability to analyze user requirements and specifications and translate into program < r>
codes.

● Ability to test and debug program codes. < r>
● Ability to handle support in the context of current user specification. < r>
● Ability to prepare detailed written instructions and documentation. < r>
d. Desirable Traits

● Professional, Honest and with Integrity < r>
● Resourceful and self-motivated < r>
● Team oriented person < r>
● Persevering and patient < r>
● Strong attention to detail < r>
● Sense of urgency and commitment < r>
● Passionate and Fast learner < r>
● Logical Person < r>
● Knows how to work smart < r>
● Can work well under pressure and minimal supervision < r>
● Caring Person and desire to mentor other colleagues < r>
e. Work hours and working conditions

● To provide and deliver solutions within the defined timeline across regions, may need < r>
to go on different shifts or extended working hours.

● Some days may be heavy while others may be light. Longer hours may be required < r>
when a need arises.

● May require travel to other sites. < r>
Job Description

I. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists or

the overall purpose of the job.)

● Last level of application support that performs deep analysis, troubleshoots, modifies the < r>
code and data of applications used by end customers in production environments

applying knowledge in programming techniques and experience in specific technology

platforms following agreed service level agreement timelines.

● Follows the Standard Operation Procedures (SOP) in order to support system application < r>
of end customers

● Provides continuous service improvements to eliminate or prevent incidents or problems < r>
and improve service quality for end customers.

● Contributes to the team’s continuous service improvements to eliminate or prevent
incidents or problems.

● Leads a project in defining tasks, project deliverable and schedules of the resources < r>
assigned to the project.

● Can directly communicate with end customers for support requirements. < r>
● They are the last level of Application Support. < r>
II. KEY RESULTS AREAS/JOB RESPONSIBILITIES: (Describes the results for which the

position has an on-going accountability. Accountabilities are statements of the important end

results, which the job needs to achieve to justify its existence. Each accountability statement

should relate to a single end result which must be accomplished and to which some

measurement of performance can be applied.)

1. Incident Management

a. Receives incidents from the L2 Application Support for resolution and support and

works continuously with them to gain information beneficial to the resolution of the

incident.

b. Performs deep analysis and investigation of the incident received from the L2

Application Support.

c. Diagnose faults and determine whether new incidents are related to known errors

or existing incident records.

d. Consults and works with his or her Immediate Superior regarding the incident as

well as the business domain processes.

e. In case of P1 incidents and being the final level of application support, L3

application support is expected to diagnose and to identify root cause and provide

a workaround or solution to the incident as quickly as possible.

f. If a P1 incident occurs after working hours then he or she would have to be

available to resolve the issue on priority.

g. Directly communicates with end customers for additional information of the

incident.

h. Contributes to the knowledge base essential for continuous process improvement

of Application Support.

2. Problem Management

a. Identifies, reports and submits details of potential problems to Problem Manager

for his or her review.

b. Reviews, analyzes, and investigates the problem in order to identify its root cause

and provide corrective action/permanent solution or preventive action.

c. Consults and works with his or her Immediate Superior regarding the problem.

d. Creates and documents root cause analysis details, workaround, and

corrective/preventive actions.

e. Implements corrective/preventive actions to the problem

f. Verifies if the action has addressed the root cause. Additionally, ensures that the

implemented action does not result in another incident.

g. Provides an update to the Problem Manager and Immediate Superior regarding the

outcome of the implementation.

3. Change Management

a. Identifies the incident or problem if it requires a change request to resolve the

issue.

b. Understands and analyzes business processes and provides inputs to further

enhance or improve and to clarify the change request requirements.

c. Evaluates change requests to determine feasibility, time required, compatibility and

dependencies with current system(s).

d. Consults with Immediate Superior or directly communicates with end users to

clarify change request requirements

e. Must ensure that best practice is followed and must always be applied on all

projects.

f. Converts change request requirements into sequence of detailed instructions and

logical steps for coding into language that will be processed by computer, applying

knowledge of computer programming techniques and languages.

g. Codes computer programs following standard coding procedures defined and

performs unit testing.

4. Customer Service

a. Manages customer relationships and maintains high quality service ensuring

customer satisfaction.

b. Assists users to resolve major and complex problems in running computer programs.

c. Assists in the knowledge transfer during project turn-over.

d. Proactively provides updates to the customer on the progress of the initiative.

5. Administrative

a. Understands and complies with CMMI standards of the organization.

b. Maintains and updates daily monitoring of service deliverables;

c. Prepares and submits of needed reports;

d. Can conduct technical assessment of applicants;

6. Teamwork

a. Consults with his or her Immediate Lead for direction, guidance, work and

performance details, career development and also raises issues, concerns and

suggestions for his or her own betterment as well as for team and organization.

b. Ensure continuity of providing service by flexibly adjusting to help other team

members.

c. Assists in the knowledge transfer during project turn-over.

7. Learning and Development

a. Expand knowledge on business process and IT related information;

b. Stay abreast of current technology, systems information, problems, changes and

updates relevant to the team;

c. Extends help or conducts training to Application Support members as well as Analyst

Programmers in giving technical expertise or know how

8. Performance of other tasks as may be assigned

III. PRINCIPAL RELATIONSHIPS: (Persons/institutions with whom the position has direct

contact:

a. Internal – e.g., Immediate Supervisor, Immediate Subordinates, etc. < r>
● Level 2 Support < r>
● Level 1 Support < r>
● Level 3 Support < r>
● Incident Manager < r>
● Problem Manager < r>
● Project Manager < r>
● Analyst Programmers < r>
● QA Analyst < r>
● Immediate Superior < r>
● Other ESSPI Team Members < r>
● ESSPI Heads and Management < r>
b. External – e.g., Customers, consultants, applicants,, etc.) < r>
● Business users < r>
● Customer’s ’ IT Team
br>● External Consultants < r>
● Applicants

HIRING
IT Application Support br>(Open for at least 6 mos experience)
- Salary: 25,000
- Set up: Full Onsite
- Location: MOA Pasay
- Schedule: 9:00 am - 7:30 pm (Monday - Friday)
Qualifications:
- At least 6 months experience in PC Troubleshooting Hardware, Software
- Experience in SQL
- Bachelor Graduate
- Can start anytime
Interested applicants

- Salary: 35,000
br>- Location: Makati City

- Work Set up – Hybrid (3D RTO) < r>
- Work Sched – 5 working days no definite rest day (Nightshift) < r>
- 1 month training – full onsite < r>
- 2 Headcounts needed


QUALIFICATIONS:


- 3 HC needed

- Project management experience is a plus

- Has technical experience/ IT background (ideally T2 or level 2 roles and up)

- The role entails working on time configuration platform and database management

- Will be managing their own clients; not heavy on calls, but we need someone who has strong facilitation skills as well

- Strong command of the English language

Application Support Analyst
**Req number:**
R5922
**Employment type:**
Full time
**Worksite flexibility:**
Remote
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As the Application Support Analyst, you will be assigned in supporting and maintaining the health of shipboard and shoreside applications, with a strong emphasis on the OHC (Fidelio) Property Management System.
**Job Description**
We are looking for an **Application Support Analyst** to serve as the primary technical expert for the OHC (Fidelio) PMS, supporting shipboard and shoreside operations. This position will be **full-time** and **remote.**
**What You'll Do**
+ **Application Expertise & Support**
+ Serve as the primary technical expert for the OHC (Fidelio) PMS, supporting shipboard and shoreside operations
+ Provide Tier 2/3 support, troubleshooting complex issues and ensuring timely resolution
+ Collaborate with vendors and internal teams to manage escalations and system updates
+ **System Administration**
+ Provide medium to expert-level support for Windows Server 2022 and workstations
+ Perform basic Linux administration tasks
+ Monitor system performance and ensure optimal uptime and reliability
+ **Database & Analytics**
+ Utilize SQL Server for diagnostics and support, with a focus on stored procedures and relational database principles
+ Analyze incident trends and system performance to identify root causes and improvement opportunities
+ **Incident & Problem Management**
+ Apply incident management principles to manage and resolve issues efficiently
+ Use tools such as ServiceNow and/or PagerDuty for ticketing, escalation, and communication
+ **Collaboration & Communication**
+ Work closely with shipboard teams, IT, and cross-functional stakeholders to ensure alignment and support
+ Communicate clearly and effectively across technical and non-technical audiences
+ **Continuous Learning & Adaptability**
+ Stay current with emerging technologies and cruise industry trends
+ Demonstrate flexibility and a willingness to learn new systems and processes
+ **Travel & Global Support**
+ Provide support across time zones and geographies
+ Be available for occasional travel to ships or offices as needed
**What You'll Need**
**Required:**
+ Cruise line experience in a similar role is strongly preferred
+ Proven expertise in the OHC (Fidelio) Property Management System is essential
+ Strong knowledge of Windows Server 2022, workstation support, and basic Linux administration
+ Experience with SQL Server, especially stored procedures and relational database concepts
+ Familiarity with ServiceNow, PagerDuty, or similar incident management platforms
+ Excellent analytical, problem-solving, and communication skills
+ Ability to work independently and collaboratively in a fast-paced, global environment
**Preferred:**
+ ITIL certification or similar process-oriented frameworks
+ Experience supporting shipboard environments and hospitality systems
+ Multilingual communication skills are a plus
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.

_We're looking for a talented and passionate_ **_Application Support Developer (for Derivatives Operations)_** _to join our Information Systems team at MBPS._ The ideal candidate will have a strong background in software development with expertise in Java, .NET, SQL, PL/SQL, Informatica, IIS, and Azure Cloud technologies. They should have a passion for problem-solving and a drive to innovate.
_Have the skills and experience for the job? Learn more about it below!_
**Position Responsibilities:**
+ - Collaborate with cross-functional teams to design, develop, and maintain software solutions- Write clean, efficient, and maintainable code using Java, .NET, SQL, PL/SQL, Informatica and other relevant technologies- Deploy and manage applications on IIS and Azure Cloud platform- Participate in code reviews and provide constructive feedback- Troubleshoot and debug issues to ensure optimal performance and reliability- Stay up-to-date with the latest technologies and trends in software development
+ **_Amenable to work at UP Ayala Technohub (Quezon City)_**
+ **_Amenable to work on a hybrid set-up (3x a week onsite)_**
+ **_Amenable to work in any shift schedule assigned (night shift; but flexible depending on business need)_**
**Required Qualifications:**
+ Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience)
+ 3-5 years of experience in software development (front end and back end)
+ Proficiency in Java, .NET, SQL (code reading and code fixing)
+ Strong problem-solving skills and attention to detail
+ Excellent communication and collaboration skills
+ Ability to work effectively in a fast-paced environment
**Preferred Qualifications:**
+ Investments background/Investments knowledge
+ Experience with Agile methodologies
+ Previous experience working in Finance domain
+ Excellent knowledge of the derivatives and variable annuity business operations and issues, along with a strong understanding of the Company's various businesses
+ Previous experience in Incident/Change Management
+ PL/SQL, IIS, Azure Cloud Technologies
**Tools Specific Knowledge:**
+ Findur
+ CAWLA
+ APEX is a plus
+ Microsoft SQL Server Management Studio
+ Acadia
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**Description**:
Finstro is an award-winning B2B FinTech Partner in Trade Payments. Established for 7 years and now with over 100 staff working across 3 countries, Finstro has served 7,000+ businesses with $1b+ of funding.

Finstro is approved under Visa’s FinTech Fastrack Program and recently gained the support of multiple banking and enterprise partners.

Finstro combines financial technology, innovative thinking, and experienced leadership to deliver solutions that facilitate B2B trade and inspire growth.

Our vision is to deliver trade credit and payment solutions that support business and inspire growth. In the pursuit of that vision, we are recruiting an Application Support Specialist, to be based in Manila Philippines.

If you have energy and ambition to achieve your personal and professional goals, then talk to one of our recruitment team members.

The role is responsible for creating, delivering, and maintaining world-class FinTech digital products.

As Application Support Specialist, you will work closely with the Product Owners, scrum team, and all associated stakeholders to define requirements for all raised issues from production, provide guidance to the scrum team on all related issues. You are bridging the gap between technical solutions and business requirements. You will help manage expectations in a development standpoint to stakeholders and identify areas for improvement through data analysis.

**Roles and responsibilities**:

- Validate issues raised by the L1 support team and check if this is in product scope
- Identify if the issue is valid and should be considered as a bugfix or change request
- Consolidate all related issue/s to a single bugfix or CR ticket
- Replicate issues from the client’s standpoint before raising a bugfix or CR ticket to the development team
- Obtain formal agreement by stakeholders and recipients to scope and requirements and establish a baseline on which delivery of a solution can commence
- Recognize the urgency of issues based on the identified SLAs and business prioritization
- Support stakeholders in each team to engage, inform, influence, and negotiate with stakeholders using SLAs and prioritization scenarios as the basis for discussions.
- Liaise with the stakeholders in the form of handover and check the feasibility and impact of the fix or change in the functionality/product feature.
- Work alongside the Scrum Master and development team who is hands-on and will assist in providing a technical solution

**Skills and Qualifications**:

- Working knowledge with JIRA and/or Salesforce is a plus.
- Understands technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches.
- Needs to understand architecture and technical areas well enough so they understand how the requirements can be implemented in the current system. Provide mentoring support to Product Owners and team members to refine their understanding of Agile practices
- Capable of creating reports and dashboards for ticket status updates
- Finance or payments experience and detailed technical writing capabilities
- Ideally some product management experience and past or current experience with product management, Kanban, SCRUM, or associated frameworks

**MUST-HAVES**:

- Amenable to support US time zone
- Strong communication skill
- Knowledgeable in using JIRA as the main tool for ticket monitoring
- Technically equipped in terms of identifying if issues are for bugfix/change request
- Knowledgeable in agile project management frameworks: SCRUM or Kanban

**NICE TO HAVE**:

- Knowledgeable in using Salesforce as a tool for sales in tracking client transactions and accounts
- Capable of creating reports and dashboards for issue ticket status updates