213 Software Analyst jobs in the Philippines

We are looking for a Software Analyst Support professional with a foundational understanding of SQL and experience supporting backend systems and CRMs. The role requires strong problem-solving skills, scripting language familiarity, and the ability to handle XML transformations. The candidate must exhibit excellent analytical thinking, client-facing professionalism, and a solid employment record.
Must Have: br>Basic SQL knowledge
Experience with back-end system support and CRMs
Scripting language & XML transformation familiarity
Strong analytical & communication skills
Client-facing professionalism

This opportunity is for a Software Quality Assurance role that plays a vital part in ensuring the reliability and performance of Manulife's IT applications and services. By maintaining and enhancing existing systems, this role directly supports our mission to deliver seamless and secure digital experiences to our customers. Candidates will gain hands-on experience with the latest technology stacks, opening doors to exciting career growth. They'll also thrive in an inclusive, collaborative environment that values continuous learning and innovation.
**Position Responsibilities:**
+ Reviews user stories, specifications and technical design documents and translates to provide meaningful feedback to product developers
+ Designs detailed and comprehensive test cases
+ Conduct functional testing and system integration testing
+ Perform SIT, User Acceptance Testing (UAT), rehearsal testing and post deployment checking
+ Demo testing based on the acceptance criteria of the user stories
+ Identifies KPIs for product quality
+ Tracks quality assurance metrics such as defect densities, defect frequency first time pass rate
+ Keeps up-to-date on latest test software and frameworks
+ Drives software development process to quality-centric methodologies
+ Identifies Quality Assurance process bottlenecks and design and implement solutions
+ Controls, updates and distributes new and revised quality standards and technical changes
+ Prepares and deliver formal quality audit reports
+ Assist the product owner in formulating or revising user stories as needed
+ Join Scrum meetings, Sprint Planning, Sprint Retro and other related sessions as needed
+ Support change team in preparing training materials, process manuals etc.
**Required Qualifications:**
+ Minimum of 5 to 6 years of hands-on experience in Software Quality Assurance (SQA).
+ Solid understanding of the Software Development Life Cycle (SDLC), Agile methodologies, and DevOps toolchains (e.g., Jira, Confluence).
+ Strong background in designing and executing comprehensive, detailed, and effective test cases.
+ Demonstrated expertise in QA methodologies, tools, and best practices.
+ Proven ability to analyze complex systems with a keen attention to detail and critical thinking.
+ Growth mindset with a willingness to learn from both successes and setbacks.
+ Excellent organizational and problem-solving skills, with a collaborative and creative approach to overcoming challenges.
**Preferred Qualifications:**
+ Experience in testing platforms such as Salesforce, Oracle, and Microservices is a strong advantage
+ ISTQB certification is a plus
+ Background in the insurance industry is preferred but not required
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Nityo Infotech Services is looking for:
br>Application Product Analyst / Custom Software Engineer Analyst (Oracle)

Location: Makati City
Schedule: M-F; Morning Shift
Set up: Hybrid, 1x onsite per week only - every Wednesday
Salary: up to 60,000

Qualifications:

▪ Oracle Business Intelligence Publisher (BI Publisher) (desirable) < r>▪ Oracle SQL/PLSQL (desirable) < r>▪ Microsoft Office Tools < r>▪ Familiarity/competence with querying relational databases with SQL < r>▪ Experience of working on risk and risk related problems with different client segments (desirable) < r>▪ Bachelor’s degree or equivalent in Comp Science or Technology related field
▪ Demonstrable experience in data analysis < r>▪ Evidence of being a successful influencer across different teams and cultures < r>▪ Experience of working on general insurance risk related problems (desirable) < r>▪ Experience within Insurance broking is a distinct advantage < r>▪ Experience with ledger-based accounting systems and familiarity with bookkeeping concept

What you'll be doing
br>Build test cases and test plans.
Verify and revise regression test plans
Perform unit and regression testing, testing of software builds/bug fixes, and documentation of tests performed
Monitor existing web applications/projects.
Reproduced reported issues, documenting steps needed to reproduce for other developer/team members
Document identified bugs and set priority
Track open bugs and ensure that identified issues are resolved.

What we're looking for

Must have keen attention to details
Knowledgeable in Automation testing tools like Sellenium Webdriver is advantage but not required
Knowledgeable in Java but not required
Any 4-year course is welcome to apply. IT related course is an advantage

Nityo Infotech is looking for a skilled and detail-oriented Application Product Analyst to join our growing team. If you have strong data analysis skills and experience working with enterprise platforms, especially in insurance or finance, we’d love to connect with you.
br>Qualifications:
-- Bachelor’s degree in Computer Science, Information Technology, or related field < r>-- At least 3 years of IT experience with proven data analysis expertise
-- Strong experience with Microsoft Office and relational databases (SQL)
-- Ability to create and interpret data mapping/layout artefacts
-- Skilled in configuring systems or platforms (e.g., insurance or financial systems)
-- Familiarity with Oracle BI Publisher and Oracle SQL/PLSQL (preferred)
-- Strong written and verbal communication skills
-- Excellent problem-solving, time management, and stakeholder management skills
-- Experience working cross-functionally with developers, testers, and business teams
-- Comfortable documenting test scripts, identifying defects (e.g., in JIRA), and supporting UAT
-- Self-driven with a mindset for continuous improvement
-- Insurance or financial services industry background is a plus
-- Understanding of general insurance risk and bookkeeping concepts is a bonus

Job Summary:
The Software Asset Management Analyst is a pivotal role responsible for optimizing and managing software assets for Elsevier. This multifaceted position involves coordinating software requests, liaising with vendors, ensuring compliance, and contributing to cost-saving initiatives. The analyst will collaborate closely with internal teams and external vendors to support the complete software asset management lifecycle.
Responsibilities:
+ Assist in maintaining Software Asset Management processes by meticulously documenting software licensing records, conducting ad-hoc research, and generating insightful reports on software entitlements.
+ Ensure meticulous documentation of all software purchase requests and that completed entitlement-related records are efficiently conveyed to the SAM Entitlements team.
+ Efficiently handle email inquiries related to Software Asset Management activities within Elsevier, providing timely and responsive support.
+ Proactively manage the FreshService ticketing systems, updating status changes and pertinent information, and ensuring prompt and accurate responses to software requests.
+ Collaborate with internal stakeholders to understand and meet software needs and liaise with end users to collect necessary information for software procurement and allocation.
+ Interact with various software vendors to obtain and analyze quotes, ensuring cost-effectiveness and compatibility, and maintaining professional relationships to facilitate efficient procurement processes.
+ Generate purchase requisitions for the SAM and technology sourcing, ensuring all requirements are accurately captured and documented in the Oracle financial system.
+ Expertly use the Oracle financial system to generate purchase requisitions for approved software requests.
+ Manage software expiration notifications within the ELSSAM mailbox, offering timely guidance to end users on subscription renewals.
+ Work with the team to resolve general queries related to account or software issues, including payment inquiries managed by internal accounts teams.
+ Perform additional duties as assigned, contributing to a flexible and comprehensive approach to SAM within Elsevier.
Skills & Experience:
+ Bachelor's Degree holder.
+ Knowledgeable in software asset management practices.
+ Proficient with ticketing systems like FreshService and financial systems like Oracle.
+ Excellent communication and interpersonal skills for interacting with internal teams and external vendors.
+ Ability to manage multiple tasks and adapt to changing priorities.
Career Path Opportunities:
+ This role provides a pathway to more senior SAM roles, including responsibilities for developing software acquisition, maintenance, and retention strategies that align with IT standards.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About the Role:
We are looking for a detail-oriented and client-focused Technical Support Specialist to join our growing global team. This role is critical in delivering high-quality support to clients using our Integrated Workplace Management System (IWMS) software. You will work hands-on to resolve complex technical issues and ensure smooth, efficient client experiences. br>
Key Responsibilities:
Manage and resolve support cases end-to-end, ensuring professional communication and adherence to SLAs.
Provide advanced support for IWMS software modules and deployment environments.
Troubleshoot and resolve complex issues using Microsoft SQL and support API integrations (REST/SOAP).
Escalate critical or unresolved issues to appropriate teams while maintaining client satisfaction.
Document all case activities, client communications, and resolutions in the CRM system.
Mentor junior support team members and contribute to continuous process improvement.
Ensure compliance with ISO standards and GDPR regulations.
Collaborate with development, QA, and implementation teams to deliver timely resolutions.


Qualifications:
At least 6 months experience in a software support or SaaS environment.
Solid knowledge of Microsoft SQL (e.g., writing queries, troubleshooting).
Familiarity with API integrations (REST or SOAP).
Strong communication and interpersonal skills.
Ability to troubleshoot and resolve technical issues independently.
Comfortable in a fast-paced, client-facing environment.
Eagerness to learn and contribute to a collaborative team culture.

Desirable Skills:
Knowledge of Facilities Management software or operations.
Experience with cloud-based platforms.
Basic understanding of workflow configuration or scripting.

About the Role:
We are looking for a detail-oriented and client-focused Technical Support Specialist to join our growing global team. This role is critical in delivering high-quality support to clients using our Integrated Workplace Management System (IWMS) software. You will work hands-on to resolve complex technical issues and ensure smooth, efficient client experiences. br>
Key Responsibilities:
Manage and resolve support cases end-to-end, ensuring professional communication and adherence to SLAs.
Provide advanced support for IWMS software modules and deployment environments.
Troubleshoot and resolve complex issues using Microsoft SQL and support API integrations (REST/SOAP).
Escalate critical or unresolved issues to appropriate teams while maintaining client satisfaction.
Document all case activities, client communications, and resolutions in the CRM system.
Mentor junior support team members and contribute to continuous process improvement.
Ensure compliance with ISO standards and GDPR regulations.
Collaborate with development, QA, and implementation teams to deliver timely resolutions.


Qualifications:
At least 6 months experience in a software support or SaaS environment.
Solid knowledge of Microsoft SQL (e.g., writing queries, troubleshooting).
Familiarity with API integrations (REST or SOAP).
Strong communication and interpersonal skills.
Ability to troubleshoot and resolve technical issues independently.
Comfortable in a fast-paced, client-facing environment.
Eagerness to learn and contribute to a collaborative team culture.

Desirable Skills:
Knowledge of Facilities Management software or operations.
Experience with cloud-based platforms.
Basic understanding of workflow configuration or scripting.

About the Role:
We are looking for a detail-oriented and client-focused Technical Support Specialist to join our growing global team. This role is critical in delivering high-quality support to clients using our Integrated Workplace Management System (IWMS) software. You will work hands-on to resolve complex technical issues and ensure smooth, efficient client experiences. br>
Key Responsibilities:
Manage and resolve support cases end-to-end, ensuring professional communication and adherence to SLAs.
Provide advanced support for IWMS software modules and deployment environments.
Troubleshoot and resolve complex issues using Microsoft SQL and support API integrations (REST/SOAP).
Escalate critical or unresolved issues to appropriate teams while maintaining client satisfaction.
Document all case activities, client communications, and resolutions in the CRM system.
Mentor junior support team members and contribute to continuous process improvement.
Ensure compliance with ISO standards and GDPR regulations.
Collaborate with development, QA, and implementation teams to deliver timely resolutions.


Qualifications:
At least 6 months experience in a software support or SaaS environment.
Solid knowledge of Microsoft SQL (e.g., writing queries, troubleshooting).
Familiarity with API integrations (REST or SOAP).
Strong communication and interpersonal skills.
Ability to troubleshoot and resolve technical issues independently.
Comfortable in a fast-paced, client-facing environment.
Eagerness to learn and contribute to a collaborative team culture.

Desirable Skills:
Knowledge of Facilities Management software or operations.
Experience with cloud-based platforms.
Basic understanding of workflow configuration or scripting.