2,343 Social Media Officer jobs in the Philippines

A Social Media Officer manages an organization's online presence by creating and posting engaging content, developing social media strategies, and monitoring analytics to increase brand awareness and engagement.

As
SOCIAL MEDIA OFFICER (CHAT SUPPORT)
will be in charge of the following responsibilities:

Guest Feedback Collation

• Search different sources and channels of communication - email, SMS, chat, call, social media and word-of-mouth--to check Guest Feedback.
• Communicate with the guests according to scripts designed by the Social Media Manager and comply with policies and procedures of Social Media Team and other Departments.

Guest Feedback Handling and Resolution

• Receive and clarify the guest's feedback from different sources and channels used by Shakey's.
• Provide initial response (within 12 hours) and call back for guest feedback acknowledgement.
• Document all communications with guests and other parties concerned.
• Assist in the investigation to determine root cause of guests' problems and coordinate with involved parties for appropriate action.
• Ensure timely feedback resolution by giving recommendations of best possible solution, following-up and/or escalating to immediate managers or directors if necessary.
• Facilitate guest recovery activities (e.g. compensation) according to set standards, if needed.
• Anticipate and address guest needs online and guide them how to do it offline as well.

Reports Creation

• Provide inputs and necessary assistance to the Social Media Manager in the preparation of weekly and monthly reports.

Qualifications:

To apply for the role, here are the requirements:

• At least 2 years experience in Restaurant Industry and/or Customer relationship management related work.
• Graduate of any 4-year course
• Adept in the use of Microsoft Office Word, PowerPoint, and Excel. Must also be familiar with Photoshop, Google Analytics, Facebook, Instagram, YouTube, Twitter, and LinkedIn, with innate copywriting skills.
• Knowledgeable in Market and industry knowledge, Data Analytics, CRM systems, marketing campaigns, business recovery planning, emergency/incident response plans, data management protection and disclosure approaches, continuity of operations plans, Call Center Operations Standards, Call Center Infrastructure, Social Media Management, Guest Service Management Standards
• Adaptable, careful, responsible, assertive, people-oriented, productive, resourceful.

Please click apply and we will let you know the next steps should you be fit for the role.

For more information about our openings and events, please follow us on LinkedIn: Shakey's Pizza Asia Ventures, Inc.

Lily & Co is looking for a dynamic and creative Social Media Manager to handle our brand's digital presence & design engaging content. This role combines social media strategy, content creation, community engagement, and graphic design to enhance brand awareness, drive engagement, and support marketing campaigns.

Key Responsibilities

• Develop and implement social media strategies aligned with company goals.
• Manage and oversee content calendars across platforms (Facebook, Instagram, TikTok, etc.).
• Create engaging posts, captions, and campaigns to boost online presence.
• Monitor social media trends, competitor activity, and industry insights.
• Track and analyze performance metrics, providing reports and recommendations.
• Collaborate with the marketing team to align social media campaigns with promotions and events such as participation in bridal fairs, expos, and lifestyle events.

Qualifications

• Bachelor's degree in Communications, Marketing, Multimedia Arts or related field;
• Proven experience in social medial management or similar role;
• Strong written and verbal communication skills;
• Analytical mindset with deep understanding of digital marketing strategy and engagement tactics;
• Proficient in graphic design tools and techniques - Canva, Adobe Creative Suite, or Figma (portfolio required)
• Ability to work independently, meet deadlines and balance multiple projects at once
• Must be able to work on-site; this is not a remote role

Experience Advantage

• Proven experience with Events coordination such as Fairs (e.g. Bridal)

Ready to make our brand sparkle? Send your Updated resume w/ photo and creative portfolio to with the subject "Applicant - Social Media Manager"

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Employee discount
• Health insurance
• On-site parking
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Angeles: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• If hired, how soon can you start for work?

Experience:

• Social media management: 1 year (Preferred)

Work Location: In person

Additional Information

Job Number

Job CategorySales & Marketing

LocationSheraton Cebu Mactan Resort, Punta Engano Road, Cebu, Philippines, Philippines, 6015

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Promote awareness of brand image internally and externally. Develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps) for promotional events, property tours, and conferences. Prepare or edit letters, invitations, monthly and quarterly press reports, and news releases, using word processing, spreadsheet, database, or presentation software. Make updates to property website. Respond to all daily general media inquiries or refer to an appropriate spokesperson. Monitor media coverage and other external factors to identify potential or actual problem areas and opportunities. Support media relations outreach efforts and other activities to bolster the property's reputation and image in the community. Coordinate on-property visits from media, including reservations, amenities, special requests, and dining. File and update press database, digital library, and press clippings.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: Bachelor's degree from accredited university or college.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job description:

Social Media Officer is expected to:

• Work in association with marketing executives towards developing and improving the company's marketing programs (Both Digital and non-digital)
• Assist with building and implementing viable marketing strategies for the company
• Writes captions and short articles to help market the brand.
• Utilize the various online tools to promote company's online image and brand

Requirements:

• At least High School graduate (college level or graduate is a plus)
• Minimum of 1 year experience in photo/video editing or graphic design
• Creative, detail-oriented, and willing to learn
• Can work independently and as part of a team
• An advantage: possess good knowledge of Canva, Photoshop, social media platform's management.
• possess positive attitude, sound judgement, and top level professionalism.
• Prior experience in performing the above responsibilities are great advantage.

Job Type: Full-time

Pay: Php17, Php20,000.00 per month

Work Location: In person

Expected Start Date: 10/16/2025

Main Duties and Responsibilities

• Manage and monitor social media platforms to ensure compliance with community guidelines.
• Create engaging captions and content ideas to boost online presence.
• Respond to inquiries, comments, and complaints in a timely and professional manner.
• Engage with followers to build strong community relationships.
• Collaborate with marketing and customer service teams for content and issue resolution.
• Track social media performance and provide insights for improvement.
• Ensure all content aligns with the company's brand voice and values.

Qualifications

• Bachelor's degree in Marketing, Communications, or related field.
• Strong written and verbal communication skills.
• Proficient in social media management and analytics tools.

Job Type: Full-time

Work Location: In person

Job description

• Stream Regularly: Conduct live streaming sessions on various platforms (e.g., Twitch, YouTube, Facebook Gaming), with a focus on maintaining a consistent schedule.
• Engage Viewers: Build and engage a community of viewers by interacting with them via chat, responding to comments, and hosting Q&A sessions during streams.
• Monitor Analytics: Track viewership data and other analytics to evaluate the success of streams and adapt content strategies to grow your audience.
• Moderation: Ensure that the chat and online community remain positive, respectful, and free of inappropriate behavior by utilizing moderators or moderating the chat yourself.
• Stay Current: Keep up with trends in the streaming industry and stay informed on the latest tools, technologies, and best practices for creating high-quality live streams.
• Collaborate: Work with other content creators, brands, and teams to collaborate on joint live stream events, promotions, and partnerships.

Qualifications:

• Proven experience in live streaming or content creation.
• Strong communication skills with the ability to engage and entertain an audience.
• A passion for online entertainment and community-building.
• A good understanding of social media marketing and how to leverage platforms like Twitter, Instagram, and TikTok to promote streams.
• Ability to work independently, manage time effectively, and maintain a regular streaming schedule.
• Comfortable with multitasking and handling technical issues during live broadcasts.
• A positive, engaging personality with a strong desire to grow an online presence

l. Job Description:

• Stream Regularly: Host live streaming sessions on platforms such as Twitch, YouTube, or Facebook Gaming, maintaining a consistent and reliable schedule.
• Engage Viewers: Build and nurture a community by interacting with viewers through chat, responding to comments, and conducting live Q&A sessions.
• Monitor Analytics: Analyze viewership data and performance metrics to assess the effectiveness of streams and refine content strategies for audience growth.
• Moderate Content: Ensure a safe and positive community environment by managing chat activity—either independently or with the help of moderators.
• Stay Updated: Keep up with the latest streaming trends, tools, and technologies to enhance stream quality and audience engagement.Collaborate: Partner with other content creators, brands, or internal teams to produce joint live streams, cross-promotions, and collaborative events.

ll. Qualifications:

• Proven experience in live streaming or content creation.
• Excellent communication skills with the ability to engage and entertain a live audience.
• Passion for online entertainment and community building.
• Strong understanding of social media marketing and experience using platforms like Twitter, Instagram, and TikTok to promote content.
• Self-motivated with the ability to work independently, manage time efficiently, and adhere to a regular streaming schedule.
• Comfortable multitasking and troubleshooting technical issues during live broadcasts.
• Positive, charismatic personality with a genuine interest in growing and maintaining an online presence.

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Work Location: In person

Job Description:

- Develop clear, compelling and high engagement content that reflects the voice of our brand in a wide variety of medium, including company blogs, websites, social media posts or marketing materials

Duties:

• Perform research on current benchmark trends and audience preferences
• Design and implement social media strategy to align with business goals
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
• Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews
• Oversee social media accounts' design (e.g. Facebook timeline cover, profile pictures and blog layout)
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Stay up-to-date with current technologies and trends in social media, design tools and applications

Job Type: Full-time

Benefits:

• Company Christmas gift
• Employee discount
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Quezon City Central Post Office 1153 P00: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person