30 Social Care jobs in the Philippines

The CXC Specialist (Omni Channel) is a vital member of our Customer Experience Center team responsible for addressing a wide range of guest inquiries and concerns across multiple channels This includes handling post-cruise calls loyalty program inquiries chat email correspondence River and managing social media interactions This role focuses on delivering world-class service that aligns with our brand vision ensuring each guest interaction is personalized and efficient while meticulously recording guest preferences and history

Multi-Channel Support

Handle inbound inquiries from guests travel advisors and shipboard personnel via phone chat and email

• providing timely and accurate responses and resolutions in alignment with brand standards
• Provide exceptional post-cruise support by addressing any exemplary inquiries or issues related to guest experiences

Social Media Management

Monitor and respond to guest concerns and escalations on Celebrity Cruises' social media platforms ensuring high-quality service and productivity levels for the North America UK

• and Australia markets

Monitor and respond to guest concerns and escalations on Celebrity Cruises' social media platforms ensuring high-quality service and productivity levels for the North America UK

• and Australia markets

Receives and responds to complex customer service inquiries on social media as outlined in the subsections below

General:

• Constantly monitors social media platforms to identify and respond to servicing inquiries/escalations
• Constantly monitors social media platforms to identify and execute engagement opportunities
• Responsible for achieving individual metrics and service level agreements within departmental parameters
• Formulates accurate and efficient responses across all social platforms in a timely manner
  Handles situations that require the adaptation of responses extensive research- and advanced problem-solving skills based on the information provided by the customer
  Responsible for communicating with all relevant shipboard and shoreside departments external vendors- and providing appropriate follow-up
• Responsible for taking ownership of all customer concerns and ensuring a full and appropriate resolution is reached within departmental timelines
  Facilitate appropriate compensation and resolution options based on department standards and assist them in making exceptions to company policy upgrades special air arrangements etc while keeping aligned with the best interest of both the company and the customer- Also owns all escalated matters regardless of topic
  Must also possess the knowledge and ability to back-up other areas of the Engagement Center departments as needed- including but not limited to escalations
• Meet and exceed departmental targets
  Partners with the shipboard team to create a seamless pre in-cruise and post-cruise vacation experience
  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position- Employees will be required to perform any other job-related duties assigned by their supervisor or management

Execution:

• Review user-generated comments and posts in a quick and timely manner
  Respond to comments when appropriate- to foster a positive community and add value to the users' experience
• Enforce the Social Care Guidelines as defined

QUALIFICATIONS AND EDUCATION

Understanding of popular social networks - design functionality

• users
• Proficiency in social listening tools
• Exceptional communication skills within the team
• Elevate attention to detail
  Excellent verbal written- and presentation skills
• Proficiency in written English
• Understanding of Customer Care guidelines
• Bachelor's Degree preferred
• Experience: 2 years of customer service

FINANCIAL/QUANTITIVE RESPONSIBILITIES

• The ability to issue refunds
• The ability to offer/issue Letters of Credit up to the full value of the original booking
• The ability to offer Onboard Credits and other Amenities

HOW HAS THE JOB CHANGED/GROWN

The Social Care team will be knowledgeable in all pre and post cruise job responsibilities for the North America

• UK and AUS markets
  Must also possess the knowledge and ability to back-up all other areas of the Engagement Center departments as needed- including but not limited to escalations and River expertise
  Facilitate appropriate compensation and resolution options based on department standards and assist them in making exceptions to company policy upgrades special air arrangements etc while keeping aligned with the best interest of both the company and the customer- Also owns all escalated matters regardless of topic
  The Celebrity Way is an industry defining service culture of the brand's unwavering commitment to elevating every moment for our customers guests and each other alike It drives us to continuously pursue excellence- uphold the highest standards and foster an environment of inclusion and mutual growth
  
  Through the Celebrity Way and in conjunction with Propelled by People we nurture a global community of passionate professionals dedicated to going above and beyond in every interaction By delivering Consistent Elevated and Hospitality-driven experiences we nurture employee and guest loyalty forging lasting relationships and building a legacy of exceptional service that distinguishes The Celebrity Way as the benchmark in luxury hospitality

INTERNAL/ EXTERNAL RELATIONSHIPS

Internal: including but not limited to Celebrity Engagement Center Leadership Marketing Global Communications Shipboard Teams Consumer Outreach Leadership TS&S Leadership Casino Leadership/Resolutions

External: Guests (pre-cruise post-cruise onboard future guests & escalated guests)

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation While performing job functions the employee is regularly required to sit stand write review and type reports compile data operate a PC communicate listen

• and assess information
  The employee may move about the office complex may travel to other office locations and may lift push pull or move 10 to15 pounds Visual requirements include distant close and color vision- and ability to adjust focus

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job The environment includes work inside and outside the office

We're Hiring: Social Media Associate

Do you live on TikTok trends, scroll Meta Ads Manager for fun, and geek out on campaign data? We're looking for a Social Media Associate who's equal parts creative storyteller and data detective. If you love experimenting, testing, and finding that magic formula that makes people click, engage, and convert — we want you on our team.

What You'll Do

• Bring our brand to life on Meta (FB + IG), TikTok, and LinkedIn.
• Launch and manage paid campaigns (yep, boosting, targeting, retargeting — all that good stuff).
• Run A/B tests to figure out which creatives and messages actually work.
• Dive into the backend dashboards (Meta Business Suite, TikTok Analytics, LinkedIn Campaign Manager) and turn raw numbers into smart actions.
• Share insights that help us grow smarter and faster.
• Stay on top of social trends before they even trend.

What We're Looking For

• 1–3 years of experience running social media ads and campaigns.
• Hands-on skills with Meta Ads Manager, TikTok Ads, LinkedIn Campaigns.
• Someone who can read the data AND make the creative pop.
• A curious mind that loves testing, learning, and improving.
• Organized, proactive, and ready to hustle in a fast-paced team.

Bonus Points If You…

• Have dabbled in Canva, Photoshop, or video editing tools.
• Know how to work both B2C vibes and B2B professionalism.
• Love brainstorming wild ideas just as much as analyzing numbers.

And must be willing to work in BGC.

Job Type: Full-time

Pay: Php29, Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion

Work Location: In person

Social Media Associate

Do you live on TikTok trends, scroll Meta Ads Manager for fun, and geek out on campaign data? We're looking for a Social Media Associate who's equal parts creative storyteller and data detective. If you love experimenting, testing, and finding that magic formula that makes people click, engage, and convert — we want you on our team.

• Bring our brand to life on Meta (FB + IG), TikTok, and LinkedIn.
• Launch and manage paid campaigns (yep, boosting, targeting, retargeting — all that good stuff).
• Run A/B tests to figure out which creatives and messages actually work.
• Dive into the backend dashboards (Meta Business Suite, TikTok Analytics, LinkedIn Campaign Manager) and turn raw numbers into smart actions.
• Share insights that help us grow smarter and faster.
• Stay on top of social trends before they even trend.

• 1–3 years of experience running social media ads and campaigns.
• Hands-on skills with Meta Ads Manager, TikTok Ads, LinkedIn Campaigns.
• Someone who can read the data AND make the creative pop.
• A curious mind that loves testing, learning, and improving.
• Organized, proactive, and ready to hustle in a fast-paced team.

• Have dabbled in Canva, Photoshop, or video editing tools.
• Know how to work both B2C vibes and B2B professionalism.
• Love brainstorming wild ideas just as much as analyzing numbers.

And must be willing to work in BGC.

About Us

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at

Are you passionate about Cybersecurity and interested in the future of online Support and self-service through platformsliketheSophos Community,Reddit, and YouTube?

Sophos is looking for passionate and highly motivated candidates for the Community Support Engineer role.

As a Community Support Engineer, you will have the opportunity to proactively support our customers by engaging usersonline and producing valuable self-service support content.

An expertin the Sophos'voice',you are a Support brand ambassador for Sophos, conveying the company's values and personality through our online communications,including timely responses to posts and comments.

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

·   Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

·   Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

·   Employee-led diversity and inclusion networks that build community and provide education and advocacy

·   Annual charity and fundraising initiatives and volunteer days for employees to support local communities

·   Global employee sustainability initiatives to reduce our environmental footprint

·   Global fitness and trivia competitions to keep our bodies and minds sharp

·   Global wellbeing days for employees to relax and recharge

·   Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

Start Up Digital is hiring a Casual/Temporary Community Support Worker role in Sorsogon City, Bicol. Apply now to be part of our team.

Job summary:

• Flexible hours available

Job Summary: The Community Support Officer will act as the main point of contact between Kagaanan Helping Hands Inc. and its members. This role involves a combination of fieldwork and office tasks, ensuring smooth communication, accurate collection and remittance of funds, coordination of member needs, and proper documentation of office records. Key Responsibilities:

• Represent the organization in transactions and communications with the

community, partner institutions, and service providers.

• Deliver flowers and grocery assistance to the member's family on the first

day of the wake.

• Provide and distribute water to the member's family and relatives during the

interment.

• Assist in processing documents, permits, or other requirements needed by the

organization.

• Build and maintain good relationships with members and stakeholders.
• Collect contributions, dues, or payments from members as scheduled.
• Issue official receipts and maintain accurate collection records.
• Safely remit collected funds to the office/treasurer following company

policy.

• Act as the first point of contact for members in need of assistance (e.g.,

funeral services, benefits).

• Coordinate with families and service providers to ensure timely delivery of

support.

• Assist in organizing community programs and member activities.
• Maintain and update member records, collection reports, and office files.
• Answer calls, messages, and inquiries from members.
• Prepare reports for management on collections, services, and member support.
• Perform basic administrative tasks such as filing, encoding, and scheduling.

Qualifications:

• At least a high school graduate (college level or graduate preferred).
• Experience in collections, coordination, or clerical work is an advantage.
• Must be trustworthy, honest, and organized.
• Good communication and interpersonal skills.
• Willing to do both fieldwork and office tasks.
• Can work with minimal supervision.

Questions for Applicants: 1. Do you have experience in collections or any work related to coordination or clerical tasks? 2. Are you willing to work both in the office and in the field (fieldwork)?

1. How do you maintain organization and trustworthiness in handling responsibilities assigned to you? 4. What is your approach in interacting with members and how do you assist members in need? 5. Are you comfortable working with minimal supervision and occasionally reporting on your tasks?

If you're interested, apply now and become part of Kagaanan Helping Hands Inc.

Job Requirements:

• Proficiency in remote work tools similar with Cliq, Google Suite, chatGPT, Outlook, Bluemail, Canva etc
• Relevant experience in social media/digital marketing
• Proven ability to manage multiple priorities/projects
• Strong English communication skills verbal and written
• Strong commitment to company values and operating principles
• Graduate of any 4-year course preferably Communications/Business related
• With stable high-speed internet connection and own reliable laptop/computer capable of running multiple applications at the same time
• Based in the Philippines

Terms & Conditions

• Work Setup: Remote, reporting to Community Support Team Lead and/or VP for Operations / CEO
• Payment: starting offer up to 28k ; payment increase to 30k on third month
• Work Hours: Rotating schedule based on business demands 9AM-10PM, weekday off
• Contract length & type: one (1) year renewable overseas contract, independent contractor

Job Types: Full-time, Fresh graduate

Pay: Php28, Php30,000.00 per month

Benefits:

• Pay raise
• Work from home

Application Question(s):

• When can you start a new job?

Experience:

• Social Media Marketing: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: Remote

Job Requirements:

• Experience in sales and/or marketing
• Proven ability to manage multiple priorities/projects
• Proficient in graphic design tools like Canva, an advantage
• Strong English communication skills verbal and written
• Strong commitment to company values and operating principles
• Graduate of any 4-year course preferably Communications/Business related
• With stable high-speed internet connection and own reliable laptop/computer capable of running multiple applications at the same time
• Based in the Philippines

Responsibilities:

Booking Management

• Facilitate end-to-end booking cycle from taking bookings from clients/students, understanding what each booking is meant to achieve and if the booking actually achieved the objective; matching the best tutor for the booking
• Answer client/student enquiries about bookings or specific products, advise client/student on suitable tutors whose characteristics better meet the products' goal and client/student needs
• Audit invoice and other tutor payment records for assigned case group ; maintain and audit invoice records of students

Sales & Marketing

• Write content for product's marketing materials, and do basic design work (brochure, poster, etc)
• Support marketing efforts to promote products and services with the goal of growing monthly sales
• Create and execute social media marketing strategies, including but not limited to content planning, posting, and engagement on platforms such as Facebook, YouTube, Instagram, and TikTok

Other tasks relevant to bookings and sales marketing may be assigned as needed

Terms & Conditions

Work Setup: Remote, reporting to Community Support Team Lead and/or VP for Operations / CEO

Payment: starting offer up to 28k ; payment increase to 30k on fourth month ; 35k for Level 2 Senior B2B

Work Hours: Rotating schedule 9AM-6PM, 11AM-8PM, 12PM-9PM ; weekday off; based on business demands

Contract length & type: one (1) year renewable overseas contract, independent contractor

About VIPTutors

VIPTutors was launched in 2019 out of City Launch Lab in London with the mission to empower the education industry by providing education firms with an online platform for on-demand tutor sourcing and collaboration tools. Education organisations can use VIPTutors to launch new courses, save costs and improve student satisfaction with best-in-class tutors.

Job Type: Full-time

Pay: Php28, Php30,000.00 per month

Work Location: Remote

Job Requirements:

• Minimum 1 year experience in sales and/or marketing
• Proven ability to manage multiple priorities/projects
• Experience in social media marketing
• Proficient in graphic design tools like Canva, an advantage
• Strong English communication skills verbal and written
• Strong commitment to company values and operating principles
• Graduate of any 4-year course preferably Communications/Business related
• With stable high-speed internet connection and own reliable laptop/computer capable of running multiple applications at the same time
• Based in the Philippines

Terms & Conditions

Work Setup: Remote, reporting to Community Support Team Lead and/or VP for Operations / CEO

Payment: starting offer up to 28k ; payment increase to 30k on fourth month ; 35k for Level 2 Senior B2B

Role Levels: Level 1 Associate for B2B clients ; Level 2 Senior Staff for B2B ; Level 3 Case Manager for ASL ; Level 4 Senior Case Manager for ASL ; Level 5 Product Manager ; Level 6 Team Leader

Work Hours: Rotating schedule 9AM-6PM, 11AM-8PM, 12PM-9PM ; weekday off; based on business demands

Contract length & type: one (1) year renewable overseas contract, independent contractor

Job Type: Full-time

Pay: Php28, Php30,000.00 per month

Work Location: Remote