138 Social Care jobs in the Philippines

The CXC Specialist (Omni Channel) is a vital member of our Customer Experience Center team, responsible for addressing a wide range of guest inquiries and concerns across multiple channels. This includes handling post-cruise calls, loyalty program inquiries, chat, email correspondence, River, and managing social media interactions. This role focuses on delivering world-class service that aligns with our brand vision, ensuring each guest interaction is personalized and efficient while meticulously recording guest preferences and history.

Multi-Channel Support

• Handle inbound inquiries from guests, travel advisors, and shipboard personnel via phone, chat, and email, providing timely and accurate responses and resolutions in alignment with brand standards.
• Provide exceptional post-cruise support by addressing any exemplary inquiries or issues related to guest experiences.

Social Media Management

• Monitor and respond to guest concerns and escalations on Celebrity Cruises' social media platforms, ensuring high-quality service and productivity levels for the North America, UK, and Australia markets.
• Monitor and respond to guest concerns and escalations on Celebrity Cruises' social media platforms, ensuring high-quality service and productivity levels for the North America, UK, and Australia markets.

Receives and responds to complex customer service inquiries on social media as outlined in the subsections below.
General

• Constantly monitors social media platforms to identify and respond to servicing inquiries/escalations.
• Constantly monitors social media platforms to identify and execute engagement opportunities.
• Responsible for achieving individual metrics and service level agreements within departmental parameters.
• Formulates accurate and efficient responses across all social platforms in a timely manner.
• Handles situations that require the adaptation of responses, extensive research, and advanced problem-solving skills based on the information provided by the customer.
• Responsible for communicating with all relevant shipboard and shoreside departments, external vendors, and providing appropriate follow-up.
• Responsible for taking ownership of all customer concerns and ensuring a full and appropriate resolution is reached within departmental timelines.
• Facilitate appropriate compensation and resolution options based on department standards, and assist them in making exceptions to company policy, upgrades, special air arrangements, etc., while keeping aligned with the best interest of both the company and the customer. Also owns all escalated matters regardless of topic.
• Must also possess the knowledge and ability to back-up other areas of the Engagement Center departments as needed, including but not limited to escalations.
• Meet and exceed departmental targets.
• Partners with the shipboard team to create a seamless pre, in-cruise and post-cruise vacation experience.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Execution

• Review user-generated comments and posts in a quick and timely manner.
• Respond to comments, when appropriate, to foster a positive community and add value to the users' experience.
• Enforce the Social Care Guidelines as defined.

Qualifications And Education

• Understanding of popular social networks - design, functionality, users
• Proficiency in social listening tools.
• Exceptional communication skills within the team.
• Elevate attention to detail.
• Excellent verbal, written, and presentation skills.
• Proficiency in written English.
• Understanding of Customer Care guidelines.
• Bachelor's Degree preferred.
• Experience: 2 years of customer service

Financial/Quantitive Responsibilities

• The ability to issue refunds.
• The ability to offer/issue Letters of Credit up to the full value of the original booking.
• The ability to offer Onboard Credits and other Amenities.

How Has The Job Changed/Grown

• The Social Care team will be knowledgeable in all pre and post cruise job responsibilities for the North America, UK and AUS markets.
• Must also possess the knowledge and ability to back-up all other areas of the Engagement Center departments as needed, including but not limited to escalations and River expertise.
• Facilitate appropriate compensation and resolution options based on department standards, and assist them in making exceptions to company policy, upgrades, special air arrangements, etc., while keeping aligned with the best interest of both the company and the customer. Also owns all escalated matters regardless of topic.
• The Celebrity Way is an industry defining service culture of the brand's unwavering commitment to elevating every moment for our customers, guests and each other alike. It drives us to continuously pursue excellence, uphold the highest standards and foster an environment of inclusion and mutual growth. Through the Celebrity Way and in conjunction with Propelled by People we nurture a global community of passionate professionals dedicated to going above and beyond in every interaction. By delivering Consistent, Elevated, and Hospitality-driven experiences, we nurture employee and guest loyalty, forging lasting relationships and building a legacy of exceptional service that distinguishes The Celebrity Way as the benchmark in luxury hospitality.

INTERNAL/ EXTERNAL RELATIONSHIPS
Internal: including but not limited to Celebrity Engagement Center Leadership, Marketing, Global Communications, Shipboard Teams, Consumer Outreach Leadership, TS&S Leadership, Casino Leadership/Resolutions.

External: Guests (pre-cruise, post-cruise, onboard, future guests & escalated guests)

Physical Requirements

• The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation. While performing job functions, the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a PC, communicate, listen, and assess information.
• The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10 to15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside and outside the office.

The CXC Specialist (Omni Channel) is a vital member of our Customer Experience Center team responsible for addressing a wide range of guest inquiries and concerns across multiple channels This includes handling post-cruise calls loyalty program inquiries chat email correspondence River and managing social media interactions This role focuses on delivering world-class service that aligns with our brand vision ensuring each guest interaction is personalized and efficient while meticulously recording guest preferences and history

Multi-Channel Support

Handle inbound inquiries from guests travel advisors and shipboard personnel via phone chat and email

• providing timely and accurate responses and resolutions in alignment with brand standards
• Provide exceptional post-cruise support by addressing any exemplary inquiries or issues related to guest experiences

Social Media Management

Monitor and respond to guest concerns and escalations on Celebrity Cruises' social media platforms ensuring high-quality service and productivity levels for the North America UK

• and Australia markets

Monitor and respond to guest concerns and escalations on Celebrity Cruises' social media platforms ensuring high-quality service and productivity levels for the North America UK

• and Australia markets

Receives and responds to complex customer service inquiries on social media as outlined in the subsections below

General:

• Constantly monitors social media platforms to identify and respond to servicing inquiries/escalations
• Constantly monitors social media platforms to identify and execute engagement opportunities
• Responsible for achieving individual metrics and service level agreements within departmental parameters
• Formulates accurate and efficient responses across all social platforms in a timely manner
  Handles situations that require the adaptation of responses extensive research- and advanced problem-solving skills based on the information provided by the customer
  Responsible for communicating with all relevant shipboard and shoreside departments external vendors- and providing appropriate follow-up
• Responsible for taking ownership of all customer concerns and ensuring a full and appropriate resolution is reached within departmental timelines
  Facilitate appropriate compensation and resolution options based on department standards and assist them in making exceptions to company policy upgrades special air arrangements etc while keeping aligned with the best interest of both the company and the customer- Also owns all escalated matters regardless of topic
  Must also possess the knowledge and ability to back-up other areas of the Engagement Center departments as needed- including but not limited to escalations
• Meet and exceed departmental targets
  Partners with the shipboard team to create a seamless pre in-cruise and post-cruise vacation experience
  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position- Employees will be required to perform any other job-related duties assigned by their supervisor or management

Execution:

• Review user-generated comments and posts in a quick and timely manner
  Respond to comments when appropriate- to foster a positive community and add value to the users' experience
• Enforce the Social Care Guidelines as defined

QUALIFICATIONS AND EDUCATION

Understanding of popular social networks - design functionality

• users
• Proficiency in social listening tools
• Exceptional communication skills within the team
• Elevate attention to detail
  Excellent verbal written- and presentation skills
• Proficiency in written English
• Understanding of Customer Care guidelines
• Bachelor's Degree preferred
• Experience: 2 years of customer service

FINANCIAL/QUANTITIVE RESPONSIBILITIES

• The ability to issue refunds
• The ability to offer/issue Letters of Credit up to the full value of the original booking
• The ability to offer Onboard Credits and other Amenities

HOW HAS THE JOB CHANGED/GROWN

The Social Care team will be knowledgeable in all pre and post cruise job responsibilities for the North America

• UK and AUS markets
  Must also possess the knowledge and ability to back-up all other areas of the Engagement Center departments as needed- including but not limited to escalations and River expertise
  Facilitate appropriate compensation and resolution options based on department standards and assist them in making exceptions to company policy upgrades special air arrangements etc while keeping aligned with the best interest of both the company and the customer- Also owns all escalated matters regardless of topic
  The Celebrity Way is an industry defining service culture of the brand's unwavering commitment to elevating every moment for our customers guests and each other alike It drives us to continuously pursue excellence- uphold the highest standards and foster an environment of inclusion and mutual growth
  
  Through the Celebrity Way and in conjunction with Propelled by People we nurture a global community of passionate professionals dedicated to going above and beyond in every interaction By delivering Consistent Elevated and Hospitality-driven experiences we nurture employee and guest loyalty forging lasting relationships and building a legacy of exceptional service that distinguishes The Celebrity Way as the benchmark in luxury hospitality

INTERNAL/ EXTERNAL RELATIONSHIPS

Internal: including but not limited to Celebrity Engagement Center Leadership Marketing Global Communications Shipboard Teams Consumer Outreach Leadership TS&S Leadership Casino Leadership/Resolutions

External: Guests (pre-cruise post-cruise onboard future guests & escalated guests)

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation While performing job functions the employee is regularly required to sit stand write review and type reports compile data operate a PC communicate listen

• and assess information
  The employee may move about the office complex may travel to other office locations and may lift push pull or move 10 to15 pounds Visual requirements include distant close and color vision- and ability to adjust focus

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job The environment includes work inside and outside the office

We're Hiring: Social Media Associate

Do you live on TikTok trends, scroll Meta Ads Manager for fun, and geek out on campaign data? We're looking for a Social Media Associate who's equal parts creative storyteller and data detective. If you love experimenting, testing, and finding that magic formula that makes people click, engage, and convert — we want you on our team.

What You'll Do

• Bring our brand to life on Meta (FB + IG), TikTok, and LinkedIn.
• Launch and manage paid campaigns (yep, boosting, targeting, retargeting — all that good stuff).
• Run A/B tests to figure out which creatives and messages actually work.
• Dive into the backend dashboards (Meta Business Suite, TikTok Analytics, LinkedIn Campaign Manager) and turn raw numbers into smart actions.
• Share insights that help us grow smarter and faster.
• Stay on top of social trends before they even trend.

What We're Looking For

• 1–3 years of experience running social media ads and campaigns.
• Hands-on skills with Meta Ads Manager, TikTok Ads, LinkedIn Campaigns.
• Someone who can read the data AND make the creative pop.
• A curious mind that loves testing, learning, and improving.
• Organized, proactive, and ready to hustle in a fast-paced team.

Bonus Points If You…

• Have dabbled in Canva, Photoshop, or video editing tools.
• Know how to work both B2C vibes and B2B professionalism.
• Love brainstorming wild ideas just as much as analyzing numbers.

And must be willing to work in BGC.

Job Type: Full-time

Pay: Php29, Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion

Work Location: In person

Social Media Associate

Do you live on TikTok trends, scroll Meta Ads Manager for fun, and geek out on campaign data? We're looking for a Social Media Associate who's equal parts creative storyteller and data detective. If you love experimenting, testing, and finding that magic formula that makes people click, engage, and convert — we want you on our team.

• Bring our brand to life on Meta (FB + IG), TikTok, and LinkedIn.
• Launch and manage paid campaigns (yep, boosting, targeting, retargeting — all that good stuff).
• Run A/B tests to figure out which creatives and messages actually work.
• Dive into the backend dashboards (Meta Business Suite, TikTok Analytics, LinkedIn Campaign Manager) and turn raw numbers into smart actions.
• Share insights that help us grow smarter and faster.
• Stay on top of social trends before they even trend.

• 1–3 years of experience running social media ads and campaigns.
• Hands-on skills with Meta Ads Manager, TikTok Ads, LinkedIn Campaigns.
• Someone who can read the data AND make the creative pop.
• A curious mind that loves testing, learning, and improving.
• Organized, proactive, and ready to hustle in a fast-paced team.

• Have dabbled in Canva, Photoshop, or video editing tools.
• Know how to work both B2C vibes and B2B professionalism.
• Love brainstorming wild ideas just as much as analyzing numbers.

And must be willing to work in BGC.

Job Type: Casual

Location: Northern Metro

Job Category: Community Services and Development

About Novita
Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.

Novita is South Australia's most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we're evolving every day.

Novita brings you the benefits of structure along with the freedom to grow within an environment that's big, but personal. We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential. Our leaders remain by your side, respectful of your autonomy, because they care about you accomplishing your professional goals. And the sheer variety of Novita's offerings means opportunities to take your career where you want it to go.

Work at a place that supports you to achieve your best, so you can support others to achieve theirs.

Job Description
About You
You are a compassionate and skilled professional with demonstrated experience supporting people with disability. You bring strong communication skills, a collaborative mindset, and a commitment to person-centred care. You understand the importance of dignity, independence, and inclusion, and you're confident in delivering high-quality support across a range of environments.

About The Role
We have multiple Casual positions available, in our supported independent living accommodation, located across the North Eastern suburbs. A wide range of shifts are available, including weekdays, weekends, overnight shifts and 24/7 rosters.

As a Support Worker, You Will Be Working With Our Clients To Promote Independence, Skill Development And Community Engagement Through a Person-centered Approach. You'll Be

• Delivering tailored support to individuals with low to high-level needs, based on training and program outcomes
• Assisting with daily living activities such as personal care, medication, cooking, cleaning, appointments, and recreational outings
• Promoting community inclusion and helping clients build meaningful relationships and interests
• Monitoring and supporting individual program plans and report outcomes
• Safely assisting with mobility and physical support needs

Desired Skills And Experience
Knowledge, skills and experience
To succeed in this role, you'll bring a strong foundation of practical experience, relevant qualifications, and a genuine commitment to supporting people living with disability.

• Minimum Certificate III in Disability or equivalent
• A current driver's license (minimum P2 required)
• Current First Aid Certificate with CPR
• NDIS Worker Screening Check
• Willingness to complete all mandatory training requirements
• Experience supporting clients of all ages in varied settings
• Ability to work independently and within a multidisciplinary team
• Strong communication and interpersonal skills
• Knowledge of National Disability Standards and safeguarding practices
• Confidence using Microsoft Office and maintaining accurate records
• Familiarity with behaviour support strategies and health needs

We're serious about safeguarding our clients. If you don't have a current NDIS Worker Check and SA Working with Children Check, we'll let you know how to obtain these prior to starting work with us.

Why join Novita?
At Novita, you'll be part of a passionate team making a real difference in the lives of people with disability. We offer a supportive environment, diverse programs, and genuine opportunities for career growth.

• Variety of shifts to suit your lifestyle
• Start casual and grow your career with potential opportunities for permanent work and long-term career development
• Supportive team culture with a strong values-driven approach

You'll Also Enjoy a Range Of Other Benefits

• Hourly rate paid in accordance with the SCHADS Award and 12% superannuation
• Shift variation and flexibility
• Mandatory training and professional development provided
• Further maximise your take home pay with additional salary packaging benefits

Apply Now
For a confidential conversation before applying, contact Rahul Singh on

We are looking to undertake interviews as applications are submitted. So, don't delay if you are wanting to join our team
Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.
Potentially successful candidates will be required to complete background checks prior to confirmation of employment.
Work at a place that supports you to achieve your best so you can support others to achieve theirs.
Achieve your amazing at Novita.

Job Type: Casual

Location: Northern Metro

Job Category: Community Services and Development

About Novita
Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.

Novita is South Australia's most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we're evolving every day.

Novita brings you the benefits of structure along with the freedom to grow within an environment that's big, but personal. We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential. Our leaders remain by your side, respectful of your autonomy, because they care about you accomplishing your professional goals. And the sheer variety of Novita's offerings means opportunities to take your career where you want it to go.

Work at a place that supports you to achieve your best, so you can support others to achieve theirs.

Job Description
About You
You are a compassionate and skilled professional with demonstrated experience supporting people with disability. You bring strong communication skills, a collaborative mindset, and a commitment to person-centred care. You understand the importance of dignity, independence, and inclusion, and you're confident in delivering high-quality support across a range of environments.

About The Role
We have multiple Casual positions available, in our supported independent living accommodation, located across the North and Northeastern suburbs. A wide range of shifts are available, including weekdays, weekends, overnight shifts and 24/7 rosters.

As a Support Worker, You Will Be Working With Our Clients To Promote Independence, Skill Development And Community Engagement Through a Person-centered Approach. You'll Be

• Delivering tailored support to individuals with low to high-level needs, based on training and program outcomes
• Assisting with daily living activities such as personal care, medication, cooking, cleaning, appointments, and recreational outings
• Promoting community inclusion and helping clients build meaningful relationships and interests
• Monitoring and supporting individual program plans and report outcomes
• Safely assisting with mobility and physical support needs

Desired Skills And Experience
Knowledge, skills and experience
To succeed in this role, you'll bring a strong foundation of practical experience, relevant qualifications, and a genuine commitment to supporting people living with disability.

• Minimum Certificate III in Disability or equivalent
• A current driver's license (minimum P2 required)
• Current First Aid Certificate with CPR
• NDIS Worker Screening Check
• Willingness to complete all mandatory training requirements
• Experience supporting clients of all ages in varied settings
• Ability to work independently and within a multidisciplinary team
• Strong communication and interpersonal skills
• Knowledge of National Disability Standards and safeguarding practices
• Confidence using Microsoft Office and maintaining accurate records
• Familiarity with behaviour support strategies and health needs

We're serious about safeguarding our clients. If you don't have a current NDIS Worker Check and SA Working with Children Check, we'll let you know how to obtain these prior to starting work with us.

Why join Novita?
At Novita, you'll be part of a passionate team making a real difference in the lives of people with disability. We offer a supportive environment, diverse programs, and genuine opportunities for career growth.

• Variety of shifts to suit your lifestyle
• Start casual and grow your career with potential opportunities for permanent work and long-term career development
• Supportive team culture with a strong values-driven approach

You'll Also Enjoy a Range Of Other Benefits

• Hourly rate paid in accordance with the SCHADS Award and 12% superannuation
• Shift variation and flexibility
• Mandatory training and professional development provided
• Further maximise your take home pay with additional salary packaging benefits

Apply Now
For a confidential conversation before applying, contact Rahul Singh on

We are looking to undertake interviews as applications are submitted. So, don't delay if you are wanting to join our team
Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.
Potentially successful candidates will be required to complete background checks prior to confirmation of employment.
Work at a place that supports you to achieve your best so you can support others to achieve theirs.
Achieve your amazing at Novita.

Start Up Digital is hiring a Casual/Temporary Community Support Worker role in Sorsogon City, Bicol. Apply now to be part of our team.

Job summary:

• Flexible hours available

Job Summary: The Community Support Officer will act as the main point of contact between Kagaanan Helping Hands Inc. and its members. This role involves a combination of fieldwork and office tasks, ensuring smooth communication, accurate collection and remittance of funds, coordination of member needs, and proper documentation of office records. Key Responsibilities:

• Represent the organization in transactions and communications with the

community, partner institutions, and service providers.

• Deliver flowers and grocery assistance to the member's family on the first

day of the wake.

• Provide and distribute water to the member's family and relatives during the

interment.

• Assist in processing documents, permits, or other requirements needed by the

organization.

• Build and maintain good relationships with members and stakeholders.
• Collect contributions, dues, or payments from members as scheduled.
• Issue official receipts and maintain accurate collection records.
• Safely remit collected funds to the office/treasurer following company

policy.

• Act as the first point of contact for members in need of assistance (e.g.,

funeral services, benefits).

• Coordinate with families and service providers to ensure timely delivery of

support.

• Assist in organizing community programs and member activities.
• Maintain and update member records, collection reports, and office files.
• Answer calls, messages, and inquiries from members.
• Prepare reports for management on collections, services, and member support.
• Perform basic administrative tasks such as filing, encoding, and scheduling.

Qualifications:

• At least a high school graduate (college level or graduate preferred).
• Experience in collections, coordination, or clerical work is an advantage.
• Must be trustworthy, honest, and organized.
• Good communication and interpersonal skills.
• Willing to do both fieldwork and office tasks.
• Can work with minimal supervision.

Questions for Applicants: 1. Do you have experience in collections or any work related to coordination or clerical tasks? 2. Are you willing to work both in the office and in the field (fieldwork)?

1. How do you maintain organization and trustworthiness in handling responsibilities assigned to you? 4. What is your approach in interacting with members and how do you assist members in need? 5. Are you comfortable working with minimal supervision and occasionally reporting on your tasks?

If you're interested, apply now and become part of Kagaanan Helping Hands Inc.

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A DAY IN THE LIFE …

• Monitoring of digital and social media channels, collecting, structuring, analyzing data, generating insights and giving actionable recommendations that contribute to the digital strategy of the Market, Brands and relevant functions.
• Omnichannel analysis to deliver data-driven conclusions in reports/ dashboards/ presentations to address business questions, including but not limited to owned digital and social channels measurement, analysis of marketing campaign performance, analysis and insight on brand ecosystem and crisis listening.
• Gather business requirements and feedback, analyze them, and transform into actionable recommendation to ensure accurate and timely delivery of reports and ad-hoc requests.
• Perform independently ad-hoc analysis/ research as required by business to deliver clear, concise and actionable insights and findings to relevant stakeholders. Present findings to internal and external stakeholders.
• Social listening to identify potential reputational risks and giving timely report to help Market/Brands to help prevent issue escalation, provide support in issue management
• Maintain PowerBI reports by extracting, collecting, and consolidating the data to save it on repository location like SharePoint. Refresh the report on a periodic basis as aligned with Market. Contact POC if there is any issues and challenges on the reports.
• Keep track of trending conversations in our community and across our competitors to provide actionable insights to Partners that will improve messaging and content creation.
• Set alignment calls with Market Partners, Brand Teams and eBusiness Lead to present the report, insights, and recommendations.
• Work closely with Brand teams/Businesses/Functions on the day-to-day execution of analytics projects and initiatives to support them in meeting their performance objectives.
• Attend and facilitate alignment calls with Market Partners to monitor action items and ensure that all needed support are being addressed.
• Ensure all relevant data is processed, labelled/tagged, and structured accurately in corresponding digital and media analytics tool

ARE YOU A FIT?

• Bachelor's degree in Communications and other related courses
• 6-12 months of experience working in Digital and Social Media
• Strong knowledge of how Social Media platforms work (Twitter, Facebook, LinkedIn, Instagram, YouTube, TikTok)
• Knowledge in different digital metrics across social media platforms
• Specific hands-on experience with social media listening tools (Social Studio, Socialbakers, Sprinklr, TalkWalker, Google Analytics or similar)
• Ability to work with large volumes of data and find the story in the metrics, create and communicate findings by analyzing data from variety of sources, both quantitative and qualitative.
• Proficient user of MS Word, PowerPoint and Excel
• Data visualization experience with Power BI or similar tools is a plus
• Strong data analysis and problem-solving skills.
• Background working with analytical tasks
• Proficiency in English language for both written and oral.
• Working with high-volume, multi-platform, complex tasks
• Exposure to working in a corporate and multi-cultural setting