Quality Control

Taguig, National Capital Region Digiplus Interactive Corp.

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Job Description

Key Responsibilities

  1. Service Quality Monitoring

  2. Review and assess VIP host communications (chat, calls, emails, in-app messages) for tone, accuracy, compliance, and professionalism.

  3. Ensure VIP service interactions meet internal SOPs.
  4. Identify deviations and provide actionable feedback to hosts.

  5. Compliance & Risk Control

  6. Ensure all VIP interactions comply with AML, KYC, and responsible gaming regulations.

  7. Monitor sensitive cases (high-value transactions, unusual betting behavior, or disputes) for service integrity.
  8. Escalate non-compliance or high-risk cases to management.

  9. Training & Coaching Support

  10. Provide regular feedback and coaching to VIP hosts to improve service quality.

  11. Collaborate with the training team to develop learning modules based on QC findings.
  12. Support onboarding of new hosts with quality benchmarks and best practices.

  13. Data & Reporting

  14. Track and analyze host performance metrics (CSAT, NPS, response time, resolution rate, revenue impact).

  15. Prepare quality assessment reports for management and improvement.
  16. Recommend process optimizations to enhance player satisfaction and host efficiency.

  17. Cross-Functional Collaboration

  18. Work with the VIP operations team to ensure reward offers, events, and campaigns are executed with quality.

  19. Provide feedback loops to product, compliance, and customer service teams based on VIP interactions.
  20. Align with business strategy to ensure QC supports player growth and retention.

Qualifications & Skills

  • 2-3 years of experience in customer service QA/QC, preferably in gaming, iGaming, or hospitality.
  • Strong analytical skills with attention to detail.
  • Excellent written and verbal communication skills.

Job Types: Full-time, Permanent

Pay: Php35, Php40,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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Quality Control

Pasig City, National Capital Region ₱246000 - ₱313200 Y People First Labor Service Cooperative

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Job Description

  • Previous experience in QA/QC within manufacturing/production environment.
  • Knowledge of quality tools, standards, and systems (e.g., ISO, GMP, HACCP).
  • Strong attention to detail and problem-solving skills.
  • Good communication and teamwork skills.
  • Ability to work under pressure and meet deadlines.
  • Basic computer skills (MS Office, spreadsheets, QA software).

Area of deployment is: Jenny's Pasig, Brgy Maybunga Pasig City.

- Marigold Manufacturing/ Mamasitas

Job Type: Full-time

Pay: Php20, Php26,500.00 per month

Benefits:

  • Paid training

Work Location: In person

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Quality Control

Mandaluyong, National Capital Region ₱180900 Y H&K Business Support Inc.

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Job Description

Responsibilities:

  • Inspect raw materials, in-process components, and finished products for quality and compliance with specifications.
  • Document inspection results and maintain accurate quality records.
  • Identify and report defects, non-conformances, or deviations from standards.
  • Work closely with production teams to resolve quality issues and recommend improvements.
  • Conduct line audits and monitor ongoing production for adherence to quality standards.
  • Ensure compliance with company policies, industry regulations, and safety guidelines.
  • Assist in investigations of customer complaints or internal quality concerns.
  • Support continuous improvement initiatives and participate in quality meetings.

Qualifications:

  • Previous experience in a QC or inspection role in a manufacturing or industrial environment preferred.
  • Knowledge of quality standards and inspection techniques.
  • Willing to start ASAP
  • Amenable to work in Barangka Ilaya, Mandaluyong

Job Type: Full-time

Pay: Php695.00 per day

Work Location: In person

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Quality Control Inspector

Antipolo, Rizal ₱25000 - ₱50000 Y Ponderosa Leather Goods

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Job Description

Qualifications:

  • Graduate of any business course
  • With at least one (1) year experience
  • Good observant and keen to details
  • Basic knowledge in any common software application

Interested applicants may visit our office at

002 Sumulong Highway, Barangay Mayamot, Antipolo City, Rizal

Monday to Friday, 8:00AM-10:00AM

or send your updated resume / cv to or , contact us or

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Antipolo City A: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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Quality Control Inspectors

San Pedro, Laguna ₱180000 - ₱300000 Y 168 Plastic Corp

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What we're looking for

  • With or without experience
  • Fast learner
  • At least college level
  • Physically fit
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Quality Control Analyst

Pasig City, National Capital Region ₱1200000 - ₱2400000 Y Omega Healthcare Management Services

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Job Duties and Responsibilities

  • Prioritize incoming authorization and referral requests according to queue urgency
  • Review patient's clinical and chart documentation related to the service submitted by the provider's office
  • Obtain and/or follow up on authorization and referral requests from the patient's payer/s through any of the following methods—depending on the payer's policy:
  • Perform outbound calls to payer's authorization department
  • Access payer's authorization online portal
  • Submit faxes to payer's authorization department
  • Respond to payer's clinical questions to be able to proceed with the authorization and referral requests
  • Obtain and/or follow up payer's peer-to-peer review requirements and send them back to provider's office for the actual initiation
  • Cater inbound calls from payers and perform necessary actions required for the task
  • Listen and review voicemail messages from payers then perform necessary actions required for the task
  • Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.
  • Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.
  • Delivers required number of QA Monitors on a timely manner
  • Provide quality metric analysis on compliance scores
  • Participates in call calibration to understand and identify targets
  • Generates and trends daily/weekly/monthly QA related reports
  • Performs side-by-side sessions and provide real-time feedback
  • Skilled in pinpointing root cause/s for performance variance
  • Provide recommended intervention activities to address quality metric opportunities identified

Required Skills

  • Solid understanding of anatomy & physiology, including how body systems function and an understanding of disease processes
  • Comprehensive understanding of Medical Terminology
  • Prior experience in processing multispecialty authorizations including contact with payers
  • Experience in prior authorization process
  • Experience with general computer software (Internet, Word, Outlook, PDF required)
  • Proficiency to learn new software programs quickly
  • Excellent customer service skills: communicates clearly and effectively
  • Excellent verbal and written communication skills
  • Professional and effective interaction skills with co-workers, clients, providers, and vendors
  • Proven ability to work well individually and as a team member
  • Strong attention to detail
  • Ability to follow company and account-specific standard operating procedures and policies
  • Ability to adapt to constantly changing environment
  • Ability to prioritize and organize multiple tasks by remaining focused and quality-driven at all tasks at hand
  • Ability to remain organized with multiple interruptions
  • Ability to make decisions independently without bypassing any company and account-specific standard operating procedures and policies
  • Ability to comfortably receive constructive feedback

Required Experience

  • Graduate of Bachelor of Science in Nursing with active PH registered nurse license
  • 1 year of experience of US healthcare authorization business
  • At least 2 years of experience in the BPO/Healthcare industry is an advantage
  • Bachelor's Degree in Nursing with active PH Registered Nurse license
  • Minimum 2 years of Quality Analyst experience in a US Healthcare account (Prior Authorization or Claims/Denial/Appeal)
  • Excellent Leadership & Interpersonal relationship
  • Strong Process Management & planning skills
  • Embrace change and think operationally to achieve business goals
  • Proven process improvement experience
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Quality Control Specialist –

Pasig City, National Capital Region ₱900000 - ₱1200000 Y The Studio Bridge

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Job Summary

We are looking for a detail-oriented and proactive Quality Control Specialist to join our Production team in a fast-paced creative agency environment. This role will focus on ensuring the accuracy, consistency, and regulatory compliance of final packaging artworks. The successful candidate will collaborate closely with designers, production artists, and project managers to uphold design integrity from concept to final file delivery.

Key Responsibilities

  • Support the production team in executing high-quality packaging artworks.
  • Perform detailed checks to ensure that final artworks adhere to design intent, brand guidelines, and client specifications.
  • Apply and verify Pantone colors, ink swatches, and technical specifications on packaging files.
  • Cross-check final artworks with printer-supplied die lines and ensure correct layout alignment.
  • Confirm that artworks meet all regulatory specifications and are compliant with local market requirements.
  • Flag and resolve any inconsistencies or errors in artwork files.
  • Maintain clear documentation of revisions, approvals, and version history.
  • Organize and prepare artwork files according to established server structures and archiving standards.
  • Ensure each project passes thorough quality checks before release and delivery.
  • Collaborate with project managers and production artists to maintain workflow efficiency and hit deadlines.

Qualifications & Experience

  • 2–3 years of hands-on experience in final artwork creation, preferably for food or FMCG packaging.
  • Strong working knowledge of Adobe Creative Suite, particularly Illustrator, InDesign, and Photoshop.
  • Solid understanding of printing processes, color management, and file preparation.
  • Familiarity with regulatory guidelines for packaging artwork (especially for the AUS market).
  • Ability to handle multiple projects simultaneously in a deadline-driven environment.
  • Exceptional attention to detail, organizational skills, and technical accuracy.
  • Proactive, self-motivated, and able to work both independently and collaboratively.
  • Clear and professional communication skills, both written and verbal

Preferred Skills

  • Previous experience in a creative or production agency environment is a plus.
  • Exposure to prepress or print production processes.

Basic knowledge of file management systems and artwork archiving practices

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Quality Control Manager

Taguig, National Capital Region ₱1200000 - ₱2400000 Y JPMorganChase

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JOB DESCRIPTION

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As the Quality Control Manager within the WLS Dealer Services LOB, you will be tasked with performing quality reviews and reporting. The reviews will be across various functional teams and comprise difficult, complex, or multilayered deals and transactions.

Job Responsibilities:

  • Develop reporting tools for the Quality Control team.
  • Perform reviews of customer files and transactions against pre-established criteria for quality control.
  • Enter information accurately in quality system of record for tracking and reporting.
  • Ensure all quality-related requests are completed within service level agreement (SLA). Ensure testing job aids and procedures are kept current.
  • Follows documented quality policies and procedures.
  • Identify and escalate error trending for training/coaching opportunities.
  • Develop documentation of results and activity, which can include the preparation of standard reports, process updates, and issue logs and tracking. Develop a strong knowledge of the Operational processes.
  • Collaborate with fellow Quality Managers and Analysts to determine best practices.
  • Provide feedback to processor regarding errors.
  • Participate in quality related projects, control testing which includes control walk through discussion and sample gathering, departmental projects as assigned.

Required qualifications, skills and capabilities

  • Detail oriented with ability to work independently.
  • Proactive/self-motivated including ability to work with moderate supervision.
  • Strong organizational and multi-tasking skills with demonstrated ability to manage expectations.
  • Ability to deliver on projects and tasks with competing priorities.
  • Excellent written and verbal communication skills. Excellent computer skills; proficiency in MS Excel, Alteryx, SQL.
  • Problem solving/Analytical skills – critical thinking.
  • Ability to manage and research on projects as needed. Ability to work in a team environment. Ability to partner with colleagues and develop positive working relationships for sharing risk identification & resolution practices.

Preferred qualifications, skills and capabilities

  • Quality Analyst/Business Analyst experience (preferred)
  • Knowledge of Floor Plan lending (preferred)
  • Knowledge of the Datascan System (preferred)

Shift Schedule: 9pm-6am PHT

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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Quality Control Inspector

Pasig City, National Capital Region ₱228000 - ₱288000 Y People First Labor Service Cooperative

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Job Description

  • Previous experience in QA/QC within manufacturing/production environment.
  • Knowledge of quality tools, standards, and systems (e.g., ISO, GMP, HACCP).
  • Strong attention to detail and problem-solving skills.
  • Good communication and teamwork skills.
  • Ability to work under pressure and meet deadlines.
  • Basic computer skills (MS Office, spreadsheets, QA software).

Job Type: Full-time

Pay: Php19, Php24,000.00 per month

Work Location: In person

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Quality Control Analyst

Antipolo, Rizal ₱104000 - ₱130878 Y CONFECTIONERY DREAM VENTURES, INC.

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Quality Control Analyst

San Luis, Antipolo City

We are seeking a meticulous and detail-oriented Quality Control Analyst to join our team. The successful candidate will play a key role in ensuring that our products consistently meet quality, safety, and regulatory standards.

Key Responsibilities
  • Conduct routine inspections and testing of raw materials, in-process products, and finished goods.
  • Ensure compliance with FDA, HACCP, GMP, and other food safety regulations.
  • Monitor sanitation procedures, equipment cleanliness, and adherence to hygiene protocols.
  • Prepare and maintain accurate documentation of test results and quality control reports.
  • Identify and report any deviations from quality standards; recommend corrective actions.
  • Assist in internal and external audits, including regulatory compliance checks.

Qualifications:

  1. Bachelor's degree in Food Technology, Microbiology, Chemistry, or a related field.
  2. Minimum of 1 year experience in quality control within the food manufacturing industry.
  3. Knowledge of food safety regulations and quality management systems.
  4. Strong analytical skills and attention to detail.
  5. Demonstrated professionalism, integrity, and leadership qualities in handling cross-functional teams and quality concerns.
  6. Ability to work independently and effectively within a team environment.
  7. Excellent documentation and communication skills.
  8. Must be willing to work on-site in San Luis, Antipolo City.
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