What Jobs are available for Sm Supermalls in Cagayan de Oro?
Showing 37 Sm Supermalls jobs in Cagayan de Oro
Customer Service Representative
Cagayan de Oro, Misamis Oriental
ETeam
Posted 11 days ago
Job Viewed
Job Description
Urgent Hiring for CSR Agents
Please take note of our minimum requirements:
• Applicant must be at least 18 years old
• Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)
• Above Average English communication skills
• Good computer navigational skills on multiple systems
• Typing speed of 25 - 30 WPM
Please take note of our minimum requirements:
• Applicant must be at least 18 years old
• Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)
• Above Average English communication skills
• Good computer navigational skills on multiple systems
• Typing speed of 25 - 30 WPM
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0
Customer Service Representatives
Cagayan de Oro, Misamis Oriental
Talent Outsourcing Channel Solutions
Posted 11 days ago
Job Viewed
Job Description
Urgently Hiring!
We are in need of Customer Service Representatives for work on Site
Qualifications:
• At least HS/SHS graduate
• At least 18 years old and above
• With excellent English Communication skills
• Experience is preferred but not required
• Computer literate
• Must be fully vaccinated
• Willing to work on-site and in shifting schedules
We are in need of Customer Service Representatives for work on Site
Qualifications:
• At least HS/SHS graduate
• At least 18 years old and above
• With excellent English Communication skills
• Experience is preferred but not required
• Computer literate
• Must be fully vaccinated
• Willing to work on-site and in shifting schedules
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This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Cagayan de Oro, Misamis Oriental
Career Professionals Inc.
Posted 11 days ago
Job Viewed
Job Description
- Respond to customer inquiries via phone, email, chat, or in person.
- Resolve customer complaints efficiently and professionally.
- Process orders, forms, applications, and requests.
- Follow communication procedures, guidelines, and policies.
- Identify and assess customers' needs to achieve satisfaction.
- Provide product and service information to customers.
- Meet personal/team performance targets and customer service goals.
- Resolve customer complaints efficiently and professionally.
- Process orders, forms, applications, and requests.
- Follow communication procedures, guidelines, and policies.
- Identify and assess customers' needs to achieve satisfaction.
- Provide product and service information to customers.
- Meet personal/team performance targets and customer service goals.
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This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Cagayan de Oro, Misamis Oriental
Metacom
Posted 11 days ago
Job Viewed
Job Description
Telecommunications and Blended Accounts
Location: Downtown Cagayan de Oro City
Job Type: Full-Time
Schedule: Shifting (may include mornings, evenings, weekends, and/or holidays)
About the Role
We’re looking for friendly, reliable, and customer-focused individuals to join our Customer Support Team. As a Customer Support Representative, you'll be the first point of contact for our customers — helping them with their questions, concerns, and issues through phone, chat, or email.
This role is ideal for people who enjoy solving problems, working with a team, and making a difference in someone’s day. Shifting schedules are part of the job, so we’re looking for candidates who are flexible and open to working various shifts, including weekends and holidays.
What You’ll Be Doing (Scope & Responsibilities):
Handle customer inquiries via phone, chat, or email in a polite, timely, and professional manner.
Resolve product or service issues by clarifying customer complaints, identifying the cause, and finding the best solution.
Provide accurate information about products, services, promotions, and company policies.
Log interactions and follow up on unresolved issues to ensure complete customer satisfaction.
Collaborate with other departments to solve more complex or technical problems.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Follow all company guidelines, processes, and quality standards during interactions.
Adapt to schedule changes, handle multiple tasks, and stay organized in a fast-paced environment.
What We’re Looking For:
Excellent communication and problem-solving skills.
Comfortable using computers and learning new systems.
Ability to stay calm under pressure and handle difficult conversations professionally.
Willingness to work shifting schedules, including nights, weekends, and holidays.
Previous customer service or call center experience is a plus, but not required.
At least high school diploma or equivalent required.
Location: Downtown Cagayan de Oro City
Job Type: Full-Time
Schedule: Shifting (may include mornings, evenings, weekends, and/or holidays)
About the Role
We’re looking for friendly, reliable, and customer-focused individuals to join our Customer Support Team. As a Customer Support Representative, you'll be the first point of contact for our customers — helping them with their questions, concerns, and issues through phone, chat, or email.
This role is ideal for people who enjoy solving problems, working with a team, and making a difference in someone’s day. Shifting schedules are part of the job, so we’re looking for candidates who are flexible and open to working various shifts, including weekends and holidays.
What You’ll Be Doing (Scope & Responsibilities):
Handle customer inquiries via phone, chat, or email in a polite, timely, and professional manner.
Resolve product or service issues by clarifying customer complaints, identifying the cause, and finding the best solution.
Provide accurate information about products, services, promotions, and company policies.
Log interactions and follow up on unresolved issues to ensure complete customer satisfaction.
Collaborate with other departments to solve more complex or technical problems.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Follow all company guidelines, processes, and quality standards during interactions.
Adapt to schedule changes, handle multiple tasks, and stay organized in a fast-paced environment.
What We’re Looking For:
Excellent communication and problem-solving skills.
Comfortable using computers and learning new systems.
Ability to stay calm under pressure and handle difficult conversations professionally.
Willingness to work shifting schedules, including nights, weekends, and holidays.
Previous customer service or call center experience is a plus, but not required.
At least high school diploma or equivalent required.
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This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Cagayan de Oro, Misamis Oriental
Metacom
Posted 11 days ago
Job Viewed
Job Description
We are looking for enthusiastic and customer-focused individuals to join our team as Call Center Agents for a telecommunications account. Your main responsibility will be to handle inbound and outbound calls, assist customers with inquiries, resolve concerns, and provide excellent service that meets company standards.
Qualifications:
High school graduate (old or new curriculum) or higher
Strong English communication skills (verbal and written)
Customer service or call center experience is a plus, but not required
Willingness to work in shifting schedules
Perks & Benefits:
Competitive salary package
HMO coverage
13th month pay
Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
Paid training
Paid leaves
Career growth opportunities
And more!
Qualifications:
High school graduate (old or new curriculum) or higher
Strong English communication skills (verbal and written)
Customer service or call center experience is a plus, but not required
Willingness to work in shifting schedules
Perks & Benefits:
Competitive salary package
HMO coverage
13th month pay
Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
Paid training
Paid leaves
Career growth opportunities
And more!
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This advertiser has chosen not to accept applicants from your region.
4
General Customer Service Representative
Cagayan de Oro, Misamis Oriental
Metacom Careers
Posted 11 days ago
Job Viewed
Job Description
• 6 Months of BPO experience
• High School Graduate (Old curriculum) / ALS Graduate
• Good communication skills (verbal, listening, and written)
• Neutral Accent
• Attention to detail
• Not a job hopper
• High School Graduate (Old curriculum) / ALS Graduate
• Good communication skills (verbal, listening, and written)
• Neutral Accent
• Attention to detail
• Not a job hopper
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative for Ecommerce
Cagayan de Oro, Misamis Oriental
Metacom Careers
Posted 11 days ago
Job Viewed
Job Description
Ecommerce
Call, Email, and Chat Support
Max Earning Potential > 16000 package
Requirements
- College Graduate with 1 to 3months BPO experience
- 1st Year College Undergraduate with 1 year BPO experience
• Proven experience in account management, sales or pitching, preferably in an e-commerce or retail environment.
• Strong communication and interpersonal skills.
• Problem-solving mindset with a focus on results.
• Self-motivated and able to work independently.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects simultaneously
Call, Email, and Chat Support
Max Earning Potential > 16000 package
Requirements
- College Graduate with 1 to 3months BPO experience
- 1st Year College Undergraduate with 1 year BPO experience
• Proven experience in account management, sales or pitching, preferably in an e-commerce or retail environment.
• Strong communication and interpersonal skills.
• Problem-solving mindset with a focus on results.
• Self-motivated and able to work independently.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects simultaneously
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Advisor - Baguio 2025
Cagayan de Oro, Misamis Oriental
Concentrix
Posted 16 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Baguio 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Baguio City - TechnoHub B
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Baguio 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Baguio City - TechnoHub B
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Advisor - Baguio 2023
Cagayan de Oro, Misamis Oriental
Concentrix
Posted 16 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Baguio 2023
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Baguio City - TechnoHub B
Language Requirements:
Time Type:
Full time :00
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Baguio 2023
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Baguio City - TechnoHub B
Language Requirements:
Time Type:
Full time :00
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Advisor - Taguig 2025
Cagayan de Oro, Misamis Oriental
Concentrix
Posted 8 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Taguig 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Fort Bonifacio - Uptown Mall
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Taguig 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Fort Bonifacio - Uptown Mall
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9