1613 Sm Supermalls jobs in Bacoor

Retail Operations Manager will oversee the full operations of SharkNinja's own retail network in the Philippines, consisting of a flagship store and kiosks. This role is responsible for ensuring smooth day-to-day operations, delivering an exceptional consumer experience, managing personnel, and achieving sales targets across the retail network. The Retail Operations Manager will work closely with Sales, Trade Marketing, and Supply Chain teams to ensure alignment with SharkNinja's growth objectives.

Retail Operations Management

• Oversee day-to-day operations of the flagship store and kiosk network, ensuring operational efficiency, compliance with company policies, and alignment with brand standards.
• Develop and implement SOPs (standard operating procedures) for kiosks to maintain consistency in service, merchandising, and store presentation.
• Monitor inventory levels, product availability, and manage stock replenishment in coordination with Supply Chain.
• Ensure kiosks comply with mall/retail partner regulations.

Sales & Performance Management

• Own the retail P&L and drive sales performance across kiosks to meet or exceed annual revenue targets.
• Develop and execute sales initiatives, in coordination with Trade Marketing Activations, to maximize sell-out performance.
• Track, analyze, and report sales KPIs and take corrective actions when needed.
• Set clear sales goals for kiosk managers and monitor individual/store performance.

Team Leadership & Development

• Recruit, train, and manage kiosk managers and retail staff, ensuring they deliver premium consumer experiences.
• Conduct regular performance reviews, coaching, and development programs.
• ·Build a strong retail culture anchored on customer obsession, accountability, and performance-driven mindset.

Customer Experience & Brand Standards

• Ensure consistent delivery of SharkNinja's brand experience at all touchpoints.
• Handle escalated customer service issues and ensure resolution aligned with brand values.
• Oversee retail training programs for staff on product knowledge, upselling, and customer engagement.

Collaboration & Strategy

• Partner with Sales and Marketing teams to design and execute in-store promotions, activations, and product launches.
• Provide consumer and retail insights to guide strategy on product assortment, pricing, and merchandising.
• Work with Finance and HR on budgeting, payroll, and manpower planning.

Qualifications

Education

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.

Work Experience

• 5+ years of retail management experience, preferably in consumer appliances, FMCG, or lifestyle brands.
• Proven track record of achieving sales targets in multi-site retail operations.
• Strong leadership skills with experience managing teams of 50+ people.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in sales analysis, KPI tracking, and reporting.
• Ability to thrive in a fast-paced, entrepreneurial, and results-driven environment.

About Us

We are an emerging player in the tire retail and automotive servicing industry in the Philippines. We provide high-quality tires and professional car care services, with an expanding network of retail branches.

Role Overview

The Retail Operations Supervisor will be responsible for overseeing day-to-day operations of our retail branch. This role ensures operational excellence, consistent service delivery, and strong branch performance. The ideal candidate has prior experience in automotive, tire, or car servicing operations and is capable of balancing hands-on management with planning.

Key Responsibilities

· Manage and oversee the daily operations of multiple branches.

· Ensure compliance with company standards on service quality, safety, and operations.

· Monitor sales, profitability, inventory management, and customer satisfaction.

· Train, coach, and supervise branch staff to deliver excellent service.

· Implement operational improvements to enhance efficiency and customer experience.

· Work with suppliers and partners for product availability and promotions.

· Handle escalated customer concerns and ensure positive resolution.

· Prepare operational reports and present performance updates to management.

· Support expansion by assisting in the setup and launch of new branches.

Qualifications

· Experience in retail operations, preferably in automotive services, tires, or related industries.

· Strong leadership, team management, and customer service skills.

· Analytical thinker with problem-solving abilities.

· Able to manage both day-to-day details and long-term operational strategy.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Work Location: In person

Responsibilities:

Operations

• Monitor daily operations of assigned retail stores to ensure efficiency and alignment with company standards
• Support the operators in achieving sales targets and improving satisfaction
• Conducts on site visits to identify operational challenges and implement corrective actions
• Oversee inventory management, ensuring proper stock levels and minimizing losses

Audit and Compliance

• Conducts regular store audits to ensure compliance with set standards
• Reviews sales transactions and inventory records
• Prepares audit reports with findings, recommendations and action plans
• Follows up on previous audit findings to ensure corrective actions are implemented

Staff Training and Development

• Provide guidance and training to retail staff on company policies, operational procedures and customer service
• Mentor operators or store managers and assists in performance evaluations

Local Store Marketing and Events Participation

• Ensures that all merchandising materials are correctly distributed and displayed
• Assists the operator in planning and implementing specific marketing initiatives and promotions
• Coordinate with the store team to ensure proper execution of the promotion including setting up of materials and tracking progress
• Scouts for potential events in the assigned area, organizes sponsorship with local organizations and businesses to maximize sales in the area
• Build relationships with local communities, schools and organizations to promote the store and the brand

Reporting and Analysis

• Track store performance and metrics, including sales, customer feedback and operational efficiency
• Monitors and reports the performance of local marketing initiatives (Ingress and Egress reports)
• Analyze data to identify current trends, innovations, challenges and opportunities to improve outlet sales and operations
• Submits regular reports to management with actionable insights

Qualifications:

• Bachelor's degree in Business Administration, or a related field.
• At least 1-2 years relevant experience.
• Strong organizational skills with high attention to detail.
• Proficiency in MS Office applications.
• Ability to work independently and manage multiple tasks effectively.
• Strong communication and collaboration skills.

Retail Operations Manager

About the Role

We are seeking a dynamic and results-driven Retail Operations Manager to oversee the daily operations of multiple branches within our (F&B / Restaurant) group. This role is responsible for ensuring each location consistently delivers operational excellence and outstanding guest experiences and meets financial targets. The ideal candidate has a strong background in food & beverage operations, a passion for service, and the ability to lead and inspire teams across different locations.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operations of multiple branches, ensuring compliance with brand standards, sequence of service, SOPs, and local regulations.
• Monitor and optimize service quality, food safety, and cleanliness across all locations.
• Implement systems and processes that improve efficiency, reduce waste, and enhance profitability.

People Management

• Lead, train, and mentor branch managers and their teams to achieve operational and sales targets.
• Conduct regular performance reviews and create development plans for branch leadership.
• Foster a culture of accountability, teamwork, and service excellence.

Sales & Financial Performance

• Review and analyze sales reports, labor costs, and other KPIs to identify areas for improvement.
• Develop and execute strategies to meet revenue and profit goals.
• Collaborate with marketing and other departments to drive foot traffic, upselling, and seasonal promotions.

Customer Experience

• Ensure each branch consistently delivers exceptional guest service.
• Address customer feedback promptly and professionally to maintain high satisfaction ratings.
• Implement initiatives to increase repeat business and brand loyalty.

Operational Projects

• Oversee new branch openings, renovations, and rebranding projects.
• Coordinate with procurement and supply chain teams to maintain optimal inventory levels.
• Ensure all branches are compliant with licensing, safety, and labor requirements.

Qualifications

• Bachelor's degree in 
  Hospitality Management or
  a related field preferred.
• Minimum 
  5 years
   of progressive experience in multi-branch F&B or restaurant operations management.
• Strong leadership skills with experience managing and motivating large teams.
• Proven track record of meeting or exceeding operational and financial targets.
• Excellent organizational, analytical, and problem-solving abilities.
• Proficient in MS Office / Google Workspace; experience with POS and inventory systems preferred.
• Willingness to travel regularly to branch locations.

LUXASIA
is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us
At LUXASIA, we believe there is beauty within every talent - that is
you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Requirements
The
Retail Operations Executive
is responsible for ensuring the smooth day-to-day operations of a designated category or product line within LUXASIA's retail network. This role supports sales performance, stock management, and visual merchandising while ensuring a seamless customer experience. As an individual contributor, the Retail Operations Executive works closely with internal teams and external partners to drive operational excellence and execute retail strategies.

Main Roles And Responsibilities
Sales Performance Management

• Own and drive key KPIs to achieve sales targets for all stores.
• Cascade monthly sales targets to Area Supervisors (AS) and Customer Engagement Officers (CEO).
• Monitor weekly and monthly sales performance to identify trends and areas for improvement.
• Ensure timely and accurate encoding of retail sales data into MIM (Management Information System) daily.
• Collaborate with Brand and Key Account teams to plan and execute monthly animations, events, and sales initiatives.
• Align with the Brand/Marketing team to strategize promotional activities and ensure seamless implementation.

Stock Management

• Maintain optimal stock levels months of inventory) to prevent stockouts or overstocking.
• Ensure the availability of all key SKUs in stores at all times.
• Verify inventory accuracy in SAP and MIM systems.
• Coordinate regular stock audits with Finance and oversee reconciliation processes with agencies.
• Enforce FEFO (First Expiry, First Out) practices in stores.
• Monitor expiring/expired products and coordinate with Sales Operations for promotions or pull-outs.
• Conducts in-depth analysis of sales off take and product allocation.
• Communicate promptly with Brand teams to address out-of-stock (OOS) situations.

Customer Engagement Officer (CEO) Management

• Oversee the recruitment, training, and onboarding of CEOs in retail operations systems (MIM and CE App).
• Monitor and ensure adherence to grooming standards per company guidelines.
• Evaluate CEO performance in collaboration with agency partners.
• Ensure adequate manpower allocation in stores during operational hours.
• Validate and approve daily records submitted by agencies.
• Align and execute sales incentive programs with cross-functional teams, ensuring accurate crediting and compensation payouts.

Visual Merchandising (VM)

• Ensure compliance with brand-specific planograms and visual merchandising guidelines.
• Collaborate with Brand teams to execute in-store launches of new products.
• Conduct regular store visits to verify adherence to VM standards.
• Ensure availability of testers and remove outdated or unnecessary POSMs.
• Maintain an organized and visually appealing in-store environment.

Customer Relationship Management (CRM)

• Achieve CRM-related KPIs, including new customer acquisition, email capture, and DOB tracking.
• Ensure CEOs are aligned with CRM targets and monitor progress regularly.
• Drive customer engagement and loyalty through CRM initiatives.

Sales Recording and Reconciliation

• Implement and enforce processes to maintain the accuracy and integrity of sales data.
• Validate monthly sales figures in partnership with agency teams.
• Collaborate with the Marketing team to ensure accurate campaign code usage for sales recording.
• Monitor and manage the submission of manual order slips for proper tracking.

Retail Excellence and Audit

• Coordinate with regional retail operations to roll out the Retail Excellence framework and conduct periodic audits.
• Ensure high standards of execution for all processes, aligning with audit requirements.

Qualifications And Experience

• Bachelor's degree in business administration, Retail Management, or a related field.
• 3-5 years of experience in retail operations, preferably in luxury or beauty brands.
• Strong leadership skills and ability to manage cross-functional teams effectively.
• Excellent organizational and analytical skills with attention to detail.
• Proficiency in SAP, MIM, or equivalent systems.
• Strong communication and interpersonal skills.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let's grow together.

Championing Diversity, Equity and Inclusion
LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit our careers page . If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice
By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note To Staffing Agencies
Please DO NOT contact LUXASIA's employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA's T&E team before you submit candidates' resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

DUTIES AND RESPONSIBILITIES:

• Campaign planning and execution

• Implement marketing campaigns across multiple channels like consumer engagement & events, ensuring alignment with brand identity and target audience.

• Team leadership

• Monitoring the team by cascading the tasks, provide feedback to management about the team performance, and fostering collaboration.

• Performance tracking

• Analyses campaign data to measure success, identify areas for improvement and make data-driver adjustment.

• Reporting and communication

• Prepare regular reports on campaigns, branding kiosk performance, key metrics, and insights to stakeholders.

REQUIRED SKILLS/ABILITIES:

• Marketing concept: Basic understanding of marketing principles, strategies, and channels
• Analytical skills: Proficiency in data analysis, interpreting metrics, and drawing actionable insights
• Communication skills: Excellent written and verbal communication to convey marketing concepts and collaborate with cross-functional teams.

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business Administration or any related field.
• With at least 1 year proven working experience as Retail Operations Associate.
• An effective communicator at all levels in the organization, with strong oral and written skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks.
• Ability to act with integrity, professionalism, and confidentiality.
• Can start ASAP.

Duties / Responsibilities:

• Campaign planning and execution

• Implement marketing campaigns across multiple channels like

consumer engagement & events, ensuring alignment with brand identity

and target audience.

• Team leadership

• Monitoring the team by cascading the tasks, provide feedback to

management about the team performance, and fostering collaboration.

• Performance tracking

• Analyses campaign data to measure success, identify areas for

improvement and make data-driver adjustment.

• Reporting and communication

• Prepare regular reports on campaigns, branding kiosk performance,

key metrics, and insights to stakeholders.

Required Skills / Ablities:

• Marketing concept: Basic understanding of marketing principles, strategies, and channels
• Analytical skills: Proficiency in data analysis, interpreting metrics, and drawing actionable insights
• Communication skills: Excellent written and verbal communication to convey marketing concepts and collaborate with cross-functional teams.

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business Administration or any related field.
• With atleast 1 year proven working experience as Retail Operations Associate.
• An effective communicator at all levels in the organization, with strong oral and written skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks.
• Ability to act with integrity, professionalism, and confidentiality.
• Can start ASAP.

Job Type: Full-time

Pay: From Php26,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Promotion to permanent employee

Experience:

• Retail Operations: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Job Summary:

The Retail Operations Lead will oversee the operations of existing retail stores while leading the strategic planning and execution of new store openings. This role requires strong leadership, operational expertise, and a sharp eye for business opportunities and retail development.

Key Responsibilities:

Store Operations & Management:

• Supervise and support the performance of existing stores to ensure operational excellence
• Develop and implement SOPs and best practices across all retail locations
• Monitor KPIs and drive initiatives to improve sales, customer satisfaction, and efficiency
• Conduct regular store visits and provide coaching to store managers and teams

Expansion & New Store Development:

• Identify and evaluate potential new store locations based on market research and business strategy
• Lead the end-to-end process of store expansion, from site selection and lease negotiation to fit-out and opening
• Collaborate with design, marketing, and operations teams to ensure successful store launches
• Establish timelines and budgets for new store projects and ensure execution within scope

Team Leadership & Cross-functional Collaboration:

• Coordinate with buying, marketing, and HR teams to align retail strategies with company goals
• Manage recruitment and training for new store teams
• Build a scalable infrastructure to support growth and maintain brand standards

Qualifications:

• At least 5 years of experience in retail operations or expansion management, preferably in a multi-store setup
• Strong track record in opening and managing retail locations
• Excellent leadership, organizational, and project management skills
• Analytical mindset with the ability to interpret sales data and market trends
• Strong communication and negotiation skills
• Passion for the pet industry and a deep understanding of customer experience

Job Type: Full-time

Pay: From Php30,000.00 per month

Application Question(s):

• How much is your current compensation?

Experience:

• Retail management: 1 year (Preferred)

Work Location: In person

Duties and Responsibilities:

1. Overseeing daily store operations and ensuring that customer service standards are consistently met.
2. Overseeing the opening and closing procedures of the store.
3. Conducting regular store visits, relieving duties, staff meetings and training sessions to enhance team performance.
4. Responsible with the monthly scheduling of operation team and sales associates to ensure adequate coverage.
5. Training, and managing sales associates, including conducting performance appraisals and providing professional development opportunities.
6. Lead and motivate the retail operations team to deliver the plan, constantly reviewing capability and capacity to ensure objectives are delivered, individuals grow, and a succession plan is in place.
7. Set a positive example for the retail team in terms of commitment, work ethics, and personal character.
8. Analyzing sales figures and reports, market trends, and financial reports to inform strategic planning and decision-making.
9. Setting and monitoring sales targets, as well as planning and executing strategies to achieve them.
10. Coordinating with merchandising for overseeing merchandise and product display, optimizing store layout for customer flow, and ensuring seamless customer service.
11. Coordinating inventory levels and logistics to respective department heads to optimize stock availability and minimize losses.
12. Coordinating with HR to ensure staff compliance with health and safety regulations and internal controls.
13. Coordinating with HR on manpower requirements of each store and performance evaluation of sales associates.

Qualifications and Requirements:

• Bachelor's degree in any Business courses, or any related field.
• Proven 5 - 8 years of experience as an retail operations manager or in a similar managerial role.
• Working knowledge of SM and other Department Store consignment processes and Boutique operations.
• Excellent leadership and organizational abilities.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic retail environment.
• Proactive and results-driven with a focus on continuous improvement.
• Strong understanding of retail operations, merchandising, and customer service principles.
• Knowledge of inventory management and logistics, a plus.
• Organizational skills and the flexibility to jump from priority to priority.
• Interpersonal skills to communicate with executives and staff employees.
• No problem with field works and provincial travels.
• Must be residing in Manila or willing to be assigned in this area.
• Can start immediately