1,617 Site Operations jobs in the Philippines

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means
:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Position Overview:
The incumbent will provide Leadership while maintaining and improving service levels as it relates to turn around time and quality. Work alongside other operational leaders to assist in workload and effectively lead and develop Team Leaders in their roles of managing day-to-day operational and staff activities. Effectively manage operational budgets to plan and ongoing review of processes for efficiency gains and improvement to client service level and satisfaction.

Position:
Operations Manager

Position Status:
Full Time – On Site

Hours of Work:
Monday – Friday – EST Day Time Hours

Location:
10 Brixton Technology Center, Brixton Street Brgy Kapitolyo Pasig City, 1603 & 1800 Bldg – 3&4/F 1800 Building Eastwood Ave. Eastwood Cyberpark 188 E. Rodriguez Jr. Avenue, Bagumbayan, Quezon City1110

Responsibilities:

• To provide an efficient and accurate service offering to one of our major clients, seeking to become a subject matter expert for the line of business.
• Manage a high transaction area through the review of service levels, turnaround time and quality levels.
• Maintain and develop a customer service approach in partnership with Client Director to best serve the client's needs while managing the operation effectively.
• Very strong people management skills, engaging and motivating all levels of the team.
• Appropriate use of Human Resources tools, practices, and resources to assist in staff management.
• To ensure that recruiting practices meet the need of the department, attracting the right skill to match the functional job profile.
• Performance coach and manage all employees across all types of performance indicators (i.e., productivity, quality, commitment to client satisfaction, teamwork, etc.)
• Ensure adequate training and tools are in place for people to perform their jobs effectively.
• Ongoing reviews of operational procedures as they relate to operational activities.
• Accountable for consistent roll out of all practices and maintenance of the practices
• Promote the "continuous improvement/operational efficiency" approach to all staff.
• Accountable for the consistent processing of transactions
• To ensure staff are effectively trained and have the current knowledge about work processes and standard operating procedures, business rules, client products and provisions, and regulatory requirements.
• Continually seek efficiency opportunities through process and procedure review, system enhancements and talent management
• Ongoing review of performance plan to operational budgets
• Ongoing review of staffing levels and volume levels
• Working with our client to understand key volume drivers and forecasts.

Requirements:

• Business management experience is required.
• Excellent people management and leadership skills with ability to manage fluctuating workloads.
• Experience in managing an operational area of 30 to 50 FTEs and 3 direct reports.
• Excellent oral and written communication skills with the ability to confidently present to the client
• Well-developed research, planning, and analytical skills.
• Excellent negotiation and influencing skills.
• Well-developed relationship building and relationship management skills.
• Excellent customer service skills
• Good grasp of project management process including analysis and project management functions
• Ability to think strategically.
• Ability to work independently.
• Excellent change management skills
• Excellent time management skills
• Well-developed skills in networking both internally and externally with service providers, field staff and senior management.

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.

The People Site Operations (HR) Project Staff will assist the Staffing team in sourcing, initial screening and onboarding of the candidates; compiles and updates applicants records in database to ensure smooth flow of application process. Assists in planning, organizing, and implementing employee engagement activities for the Site.

• Graduate of Psychology, Human Resource or any Business-related courses
• With excellent interpersonal and communication skills
• Strong organizational and planning skills
• Work location: Davao City
• Work Set-up: Full-onsite

By submitting your application, you expressly agree, consent, and authorize the Company to collect, process, store, share/transfer and retain the Personal Data for any of the purposes stated in this Notice and in accordance with the Data Privacy Act;

You may view the Privacy Notice for Job Applicants of Monde Nissin Corporation:

Job Type: Full-time

Benefits:

• Staff meals provided

Work Location: In person

Expected Start Date: 09/01/2025

Job Responsibilities:

1. Management and supervision
2. Ensure performance of the work is in strict accordance with the plans and specifications
3. Provide oversight of the daily contractor's activities and ensure that the approved schedule of works is strictly implemented and immediately inform the CM possible instances that may lead to negative slippage
4. Coordinate and address with the CM and/or Technical Design Supervisor instances wherein implementation of detailed plans and drawings are inapplicable
5. Monitor and ensure coordination of works with the Materials Engineer, QC Supervisor, or QC inspectors to assure that sampling, testing, and quality of works are satisfactorily met
6. Monitor and ensure coordination of works with the Surveyors to assure that the lines and grades of works are in conformance with the plans and specifications
7. Maintain coordination with the QESH inspectors to assure that works are in strict compliance with the approved safety plan
8. Coordinate daily with the Contractor's supervisor, and engineer in charge of the work to assure the proper execution of the work
9. Report to and address with the CM any failure of the Contractor to conform with the plans and specifications or failure to provide good workmanship
10. Coordinate and address with the CM and/or Technical Design Supervisor conditions that render it impractical or unreasonable to enforce the specifications
11. Coordinate and address with the CM and/or QC Supervisor questionable methods of operation by the Contractor
12. Monitor, coordinate, and ensure that failed works are replaced or reworked and retested for compliance
13. Keep records of possible cause of delays and unforeseen and marginal conditions that will affect timely delivery of the project
14. Maintain records and monitoring of completed works for interim and final payment and as-built plans
15. Recognize potential cost increase and coordinate possible cost control with CM; record and document the Contractor's activities that may lead to claims
16. Maintain coordination with and assistance to the other project stakeholders such as Right-of-Way department for the timely delivery of the project
17. Coordinate and address concerns raised by other departments or stakeholders
18. Provide assistance to Planning and Monitoring in schedule preparation and review
19. Provide assistance to QSCE and/or CAD on variations, and claims review
20. Provide assistance to QSCE on business case preparations for RSC approval
21. Other works as instructed by PM, Deputy PM, and/or CM

Why Join Us?

We know that your time and well-being are important to you, so we offer a comprehensive benefits package that is designed to support your physical, financial, and emotional health.

Our benefits package includes:

• Health card for employees and dependents
• Life insurance
• Retirement savings plan with company match
• On-site gym and fitness classes
• Employee assistance program
• Guaranteed 14th-month pay upon regularization
• Paid Vacation Leave
• Sick Leave Conversion
• Rice allowance
• Christmas Basket
• Training and opportunities for Career Development and growth
• Employee Wellness Program

What is it like to be part of MPTC?

Our people are at the core of our business and our success. We are honored that our commitment has been recognized by Investors in People, an internationally respected accreditor, with the Gold Standard certification and the prestigious Employer of the Year 2020 award for NLEX Corporation.

We're a group of visionary and dynamic individuals working together to provide the ultimate mobility experience. Our team members all share a positive attitude, problem-solving abilities, and patience, enabling them to provide excellent customer service even during fast-paced shifts. We're committed to giving you every opportunity to grow as you build your winning career with us.

Be part of our next move to progress and share the vision of transforming lives through unparalleled road infrastructures with us.

The Operations/Site Director (Cyberpark) will be responsible for managing the offshore customer services operation for various clients. This individual will work with the Client and will be responsible for the successful implementation and migration of the Client's customer services. The Director will ultimately manage these accounts and oversee the operation of several hundred highly skilled positions related to customer service, sales, client and project implementation, HR and administrative functions, and call center representatives.

The Director will be responsible for successful service delivery within the prescribed SLA, and will be accountable for Client account health and internal team performance.

Responsibilities

• Manage all aspects of technology delivery in support of a client for the complete landscape including day to day operations, application enhancements and project support.
• Ensure that organizational structure and staffing plans are adequate to attain organizational objectives while maintaining budget requirements.
• Responsible for the development, implementation and coordination of customer support programs and standard operating procedures to drive efficiency and effectiveness of support operations.
• Management of escalated issues and collaboration with other department leaders, as necessary, to expedite resolution.
• Accountable for the development and achievement of organizational KPIs, Metrics and management reporting.
• Management of a global product support teams that may include both on-shore and off-shore employees and/or contractors.
• Maintain an understanding client's technologies and strategic direction and apply that knowledge to the customer support process.
• Collaborates with other internal teams to integrate communication, technology, people and process with client counterparts.

Qualifications

• Combined 10 years of experience in the Call Center Industry (Operations and Client Services), directing large scale programs with multiple lines of business with an emphasis on customer service and sales. Preferably director level in current capacity.
• Bachelor's degree; MBA a plus
• Strong knowledge of various CRM tools
• Strong knowledge of QA and WFM related tools
• Strong knowledge of Microsoft Office
• Significant relevant experience in client relationship management
• Strong communication skills
• Excellent presentation skills
• Effective organizational skills and time management skills
• Demonstrated ability to migrate highly complex customer service functions to an offshore model while maintaining quality of delivery.
• Ability to come up with sound and accurate decisions in any given circumstance
• Ability to exhibit professionalism
• Demonstrated ability to communicate effectively with internal and external associates

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description

The Data Center Site Operations Manager is tasked with managing the day-to-day operations of a specific data center site, ensuring optimal performance, reliability, and efficiency. The role demands a highly detail-oriented and experienced professional with extensive knowledge in data center operations. Reporting directly to the Head of Regional Operations, this position plays a vital role in maintaining operational excellence and delivering top-tier services to clients.

The role is characterized by leadership in team management, facility oversight, client support, and strict adherence to compliance and risk management standards. The primary objectives are to ensure continuous site performance, foster a high-performing operations team, and uphold the highest standards of client satisfaction and service delivery. DUTIES AND RESPONSIBILITIES: Site Operations Management Oversee the daily operations of the data center site.

Ensure optimal performance, reliability, and uptime. Achieve the highest standards of service delivery and client satisfaction. Team Leadership and Management Lead and manage the site operations team.

Foster a culture of collaboration, innovation, and excellence. Maintain a high-performing and motivated team capable of delivering exceptional results. Facility Management Maintain the data center facility to the highest standards.

Ensure the facility's power, cooling, and security systems operate effectively. Provide a safe and secure environment, minimizing downtime and disruptions. Client Support and Fulfillment Manage client fulfillment processes at the site level.

Ensure timely and accurate delivery of services to clients. Build strong client relationships and promptly address any issues or concerns. Compliance and Risk Management Ensure all site operations comply with relevant regulations, standards, and policies.

Implement risk management strategies to mitigate potential operational risks. Maintain operational integrity and reduce the likelihood of non-compliance and associated risks. Technology and Innovation Oversee the implementation and maintenance of technologies supporting site operations.

Drive innovation and enhance operational efficiency through the adoption of new technologies. Stay competitive and incorporate best practices into site operations. Technical Skills: A strong understanding of data center infrastructure, including power, cooling, and security systems.

Leadership: Proven ability to lead and manage a high-performing site operations team. Leadership and Team Management: Ability to lead and inspire a high-performing site operations team, fostering collaboration and driving high standards of performance. Operational Expertise: Deep understanding of data center operations principles, best practices, and the ability to manage the facility's infrastructure effectively.

Client Focus: Strong focus on fulfilling client requirements and ensuring high levels of client satisfaction. Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to identifying and addressing operational issues. Communication: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and engage stakeholders.

Stakeholder Management: Strong relationship-building skills and the ability to manage and align stakeholder expectations. Integrity and Ethical Standards: High level of integrity and commitment to ethical business practices. Adaptability: Ability to thrive in a dynamic and rapidly changing environment, adapting to new challenges and changes in technology.

Equal Opportunity Employer Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here Make

Your Passion Part of Your Profession.

Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie's New York.

Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose

In everything we do, we treat people right to create a Globe of Good. Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Data Center Site Operations Manager is tasked with managing the day-to-day operations of a specific data center site, ensuring optimal performance, reliability, and efficiency.

The role demands a highly detail-oriented and experienced professional with extensive knowledge in data center operations. Reporting directly to the Head of Regional Operations, this position plays a vital role in maintaining operational excellence and delivering top-tier services to clients.

The role is characterized by leadership in team management, facility oversight, client support, and strict adherence to compliance and risk management standards. The primary objectives are to ensure continuous site performance, foster a high-performing operations team, and uphold the highest standards of client satisfaction and service delivery.

DUTIES AND RESPONSIBILITIES:

Site Operations Management

Oversee the daily operations of the data center site. Ensure optimal performance, reliability, and uptime. Achieve the highest standards of service delivery and client satisfaction.

Team Leadership and Management

Lead and manage the site operations team. Foster a culture of collaboration, innovation, and excellence. Maintain a high-performing and motivated team capable of delivering exceptional results.

Facility Management

Maintain the data center facility to the highest standards. Ensure the facility's power, cooling, and security systems operate effectively. Provide a safe and secure environment, minimizing downtime and disruptions.

Client Support and Fulfillment

Manage client fulfillment processes at the site level. Ensure timely and accurate delivery of services to clients. Build strong client relationships and promptly address any issues or concerns.

Compliance and Risk Management

Ensure all site operations comply with relevant regulations, standards, and policies. Implement risk management strategies to mitigate potential operational risks. Maintain operational integrity and reduce the likelihood of non-compliance and associated risks.

Technology and Innovation

Oversee the implementation and maintenance of technologies supporting site operations. Drive innovation and enhance operational efficiency through the adoption of new technologies. Stay competitive and incorporate best practices into site operations.

Technical Skills: A strong understanding of data center infrastructure, including power, cooling, and security systems.

Leadership: Proven ability to lead and manage a high-performing site operations team.

Leadership and Team Management: Ability to lead and inspire a high-performing site operations team, fostering collaboration and driving high standards of performance.

Operational Expertise: Deep understanding of data center operations principles, best practices, and the ability to manage the facility's infrastructure effectively.

Client Focus: Strong focus on fulfilling client requirements and ensuring high levels of client satisfaction.

Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to identifying and addressing operational issues.

Communication: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and engage stakeholders.

Stakeholder Management: Strong relationship-building skills and the ability to manage and align stakeholder expectations.

Integrity and Ethical Standards: High level of integrity and commitment to ethical business practices.

Adaptability: Ability to thrive in a dynamic and rapidly changing environment, adapting to new challenges and changes in technology.

Equal Opportunity Employer

Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed

here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Responsibilities :

JOB SUMMARY:

Centralized role that is responsible to manage & execute contracted Managed Services as defined by Customer Statement of Work (SOW). The CSOS works with customer contacts, 3rd party partners and Lexmark resources to execute defined services. Duties include day to day services delivery execution, escalation management, generating reports. Accountable to support implementation activities and post implementation services to meet Customer and Lexmark targets. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles.

ROLES AND RESPONSIBILITIES:

• Responsible for management and execution of a contracted Managed Services as defined by Customer Statement of Work for one or more accounts, some complex
• Manage all aspects of the day-to-day operations such as install base accuracy, device change management, issue resolution, consumables management, ad hoc reporting, normal business as usual activities
• Ensure all Customer communication is clear, relevant, timely and appropriate according to Lexmark's values and guiding principles
• Maintain and manage an active Customer Action Log
• Ensure required reports are accurate and provided timely according to the SOW and/or Lexmark standards defined. This can include monitoring and reporting on services & maintenance performance metrics to fulfill contractual SLA requirements – utilize escalation when needed. Some instances will require root cause analysis and resolution definition and implementation
• Responsible to execute exceptional service delivery in such a manner Lexmark experience 100% Customer Retention
• Assures compliance with Lexmark and Customer's HR, procurement, legal, financial, ethics and government related policies, strategies and processes
• Perform root cause analysis for defects/issues related to or perceived as caused by Lexmark product, supplies or services when required
• Manage / communicate to suppliers and partners in delivery of service as required

• Work with local management and Global Process owner teams to identify process gaps, opportunities and support models needed to enhance or improve customer support

• Perform the following when required

• Monitor, track and manage recycling of toner cartridges
• Place and manage orders, replace defective parts, manage returns
• Confirm, monitor and track equipment and supplies delivery and installation
• Secure and manage storage area for parts/consumables or other inventory
• Collect, submit and manage page counts or other meters
• Monitor, review and respond to Help Desk requests for all repair (break-fix services) or Lexmark perceived related incidents as required
• Customer training

EXPERIENCE AND BACKGROUND:

IDEAL CANDIDATE will have the following experience:

• Significant interaction with Customers in an Operations/Service Delivery role; handling issue resolution, general service delivery concerns, escalation management
• Customer interaction experience with Enterprise level clients such as Line of Business (LOB) Managers, IT or Procurement Directors, IT Professionals, Program Managers, etc.
• 2+ years experience in an operations role
• Experience with the delivery of operations through the use of technology solutions
• Demonstrated ability to interact with customers via phone and email

PREFERRED:

• Experience applying business management, financial concepts & contracts knowledge to analyze Customer needs and deliver services per the SOW
• Strong analytical/procedural background with demonstrated ability to apply a systematic approach to problem solving
• Formal certification or past experience as analyst or on-site operations role

TECHNICAL COMPETENCE:

• Experience in understanding and documenting current and future state business/operations processes
• Project management skills; prefer working knowledge of Microsoft Project
• Excellent skills in MS Office Suite including, word processing, spreadsheet, and presentation software. MS Visio and MS Access preferred; working knowledge and MS office suite basic skills are required
• Basic knowledge of software driver implementation, IP protocol schema and basic network protocols

KEY METRICS:

• Customer Satisfaction
• Client Renewal Rate
• Service Level Attainment
• Task Complete to Plan
• Key Process Flow Accuracy
• Other Operational Metrics identified relevant to the contracted services

PERSONAL CHARACTERISTICS:

• Individual must demonstrate a high level of business acumen; ability to get along well with diverse personalities—flexible
• Comfortable performing multifaceted projects in conjunction with normal activities in a demanding, fast-paced work environment; demonstrated ability to execute and manage to standard processes and procedures
• "Hands on" management style—drives team involvement within division and functional support organizations as needed; ability to build and work within a cross cultural, cross tower team for effective and efficient customer support

• Strong analytical and reasoning abilities. Mindset that enables solving complex problems in a fast-paced environment while delivering on service promises. Able to develop and adapt business processes after evaluating multiple solutions

• Demonstrated ability to develop and communicate high impact messages and complex ideas in an effective, concise fashion in both verbal and written format

• Ability to work effectively with limited supervision and work cooperatively with customers, remote team members and managers

EDUCATION:

REQUIRED:

• BA/BS/BBA degree in Business or equivalent experience

PREFERRED:

• Six Sigma, Lean, TQM or other business process improvement methodology preferred
• Project Management certification preferred
• ITIL / ITSM experience; certification preferred
• Proficiency in MS Excel preferred
• Proficiency in Power BI, Power Automate, Power Apps preferred

How to Apply ?

Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now

Company Description

Come join Monde Nissin, the company behind iconic global food brands such as Lucky Me noodles, Skyflakes crackers, Fita biscuits, Monde baked goods, and Quorn meat-free products. We are dedicated to producing food that positively impacts the health of our customers and the planet. Our mission is to create sustainable solutions for food security, improving the well-being of people and the planet. We seek talented and energetic individuals who share our vision to create a future of food that is more delicious, nutritious, and better for the planet.

Role Description

This is a full-time on-site role located in Santa Rosa City for a People Site Operations Specialist. The People Site Operations Specialist will handle the day-to-day HR Operations specifically handling staffing requirements of Product Supply. The role involves engaging with external partners like academe, industry and government to address the manpower needs of the plant.

Qualifications

• Experience in Human Resources (HR), HR Management, and familiarity with HR Policies
• Knowledge of Employee Benefits and Personnel Management
• Excellent organizational, communication, and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in HR software and systems is a plus
• Bachelor's degree in Human Resources, Business Administration, or related field

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Responsibilities :

JOB SUMMARY:

Centralized role that is responsible to manage & execute contracted Managed Services as defined by Customer Statement of Work (SOW). The CSOM works with customer contacts, 3rd party partners and Lexmark resources to execute defined services. Duties include day to day services delivery execution, escalation management, generating reports. Accountable to support implementation activities and post implementation services to meet Customer and Lexmark targets. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles.

ROLES AND RESPONSIBILITIES:

• Responsible for management and execution of a contracted Managed Services as defined by Customer Statement of Work for one or more accounts, some complex
• Manage all aspects of the day-to-day operations such as install base accuracy, device change management, issue resolution, consumables management, ad hoc reporting, normal business as usual activities
• Ensure all Customer communication is clear, relevant, timely and appropriate according to Lexmark's values and guiding principles
• Maintain and manage an active Customer Action Log
• Ensure required reports are accurate and provided timely according to the SOW and/or Lexmark standards defined. This can include monitoring and reporting on services & maintenance performance metrics to fulfill contractual SLA requirements – utilize escalation when needed. Some instances will require root cause analysis and resolution definition and implementation
• Responsible to execute exceptional service delivery in such a manner Lexmark experience 100% Customer Retention
• Assures compliance with Lexmark and Customer's HR, procurement, legal, financial, ethics and government related policies, strategies and processes
• Perform root cause analysis for defects/issues related to or perceived as caused by Lexmark product, supplies or services when required
• Manage / communicate to suppliers and partners in delivery of service as required

• Work with local management and Global Process owner teams to identify process gaps, opportunities and support models needed to enhance or improve customer support

• Perform the following when required

• Monitor, track and manage recycling of toner cartridges
• Place and manage orders, replace defective parts, manage returns
• Confirm, monitor and track equipment and supplies delivery and installation
• Secure and manage storage area for parts/consumables or other inventory
• Collect, submit and manage page counts or other meters
• Monitor, review and respond to Help Desk requests for all repair (break-fix services) or Lexmark perceived related incidents as required
• Customer training

How to Apply ?

Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now