56 Site Management jobs in the Philippines

The Bench Talent - Sales Supervisor is part of a structured development program aimed at preparing high-potential individuals for leadership roles within the Sales organization. This role will undergo intensive training and mentorship to build the competencies required to lead teams of Lead Generation Specialists, SDRs, and Account Managers. Upon successful completion, the candidate will be deployed to a supervisory role aligned with business needs.
Manages, directs and coordinates one or more segments of the organization's day-to-day operations| Manages the development, implementation and enhancement of operating policies, processes and procedures that affect the organization's short- and long-range goals and strategies | Plans and coordinates operations and special projects in multiple areas (e.g., short- to long-term planning, sales projects, business development, internal communications) | Responsibilities are typically diverse and vary according to the organization's changing needs.
Training and Development Phase
+ Participate in structured onboarding and training programs covering sales operations, enablement tools, and leadership fundamentals
+ Shadow current Sales Supervisors and participate in peer mentorship and observation sessions .
+ Complete role-specific simulations and assessments for SDR, AM/AE, and Lead Gen functions
Sales Leadership Preparation
+ Learn to manage day-to-day operations of a sales team, including performance monitoring, coaching, and reporting
+ Understand and apply sales enablement tools such as CRM platforms, Gong, and Power BI dashboards
+ Collaborate with Sales Trainers and Segment Managers to support team readiness and productivity
After Deployment
+ Assist the Sales Manager/RSM in achieving sales goals and objectives, usually by implementing and revising sales strategies and by directing and motivating the sales team (New Business and/or Retention)
+ As part of implementing sales and marketing campaigns: ensure data accuracy and completeness for assigned campaigns, assign territories and leads, set attainable objectives by forecasting quotas, and help sales representatives improve their performance.
+ Leads collaboration with the Sales Support Administrators in providing before and after sales support
+ Leads collaboration with Marketing Representatives/Teams including Segment Leaders on relevant research, campaigns and projects
+ Maintain a pristine record of customer satisfaction in accordance with company policy. This will require the routine handling of customer concerns and issues and providing sales representatives and support staff with the necessary tools and knowledge to address these problems.
+ Keeping track of inventory is a common responsibility. This is typically not something a sales representative would do. The sales supervisor also has control over discounts for certain customers, price changes, deals, promotions, etc.
+ A number of miscellaneous activities are commonly included, as well. Cold calling and getting your hands dirty in sales rep work often accounts for a portion of your day.
+ Responsible for the performance and development of the Sales Consultants.
+ Coordinate with the Sales Manager/RSM to execute and implement sales strategies that ensures attainment of company sales goals and profitability.
+ Prepare action plans by individuals, as well as by team for effective search of sales leads and prospects.
+ Effectively communicate with the Sales Manager/RSM to understand training and development needs and to provide insight for the improvement of the Consultants' sales performance.
+ Provide timely, accurate prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
+ Maintain accurate records of all pricings, sales and activity reports submitted by the Sales Consultants.
+ Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
+ Ensure that all Business Sales Consultants meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.
+ Set examples for Sales Consultants in areas of personal character, commitment, organizational selling skills and work habit.
+ Conduct regular coaching and counseling with direct reports to build motivation in service efficiency and selling
+ Other projects, tasks and duties as assigned
Qualifications:
+ Must possess at least a Bachelor's/College Degree, any field
+ Preferably with at least 2 years of leadership experience in sales (Inbound, Outbound, New Business, Retention, Consultative Selling ); or 2-3 years of leadership experience in other relevant sales function
+ Must have strong sales experience (extensive knowledge in new sales and retention processes; knows how to coach and motivate team members)
+ Strong people and stakeholder relationship management skills
+ Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Amenable to working in Graveyard Shift
Additional Requirements for Internal Candidates: - Must be in current role for 1 year - Must not have received any Disciplinary Action within the past 12 months - Must not have any Attendance and Punctuality issues in the past 12 month - Must have a Successful or above rating in the last Enabling Performance cycle
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Manages, directs and coordinates one or more segments of the organization's day-to-day operations in a nonmanufacturing environment/industry. Manages the development, implementation and enhancement of operating policies, processes and procedures that affect the organization's short- and long-range goals and strategies. Plans and coordinates operations and special projects in multiple areas (e.g., short- to long-term planning, joint ventures, business development, internal communications, budgeting). Responsibilities are typically diverse and vary according to the organization's changing needs; this discipline is not typically classified into a single Function (e.g., Engineering, Finance, Human Resources). Supervises the daily activities of a small to medium-sized, routine business or technical support, and/or production team and is accountable for the results of the team. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors. Solves problems based on practice and precedent. Decisions are guided by policies, procedures and the local business plan; receives guidance and oversight from manager. Trains team members and provides input to employee performance evaluations. Typically does not spend more than 20% of time performing the work supervised
Qualifications:
+ Bachelor's degree in any field
+ Must have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization
+ Proven success at managing change
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Detail oriented and project management skills
+ Sales/After Sales/Retention experience or background is required
+ Must not have any performance or disciplinary issues in the past 12 months
+ RELA 1.0 Graduate is an advantage but not require
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Accenture in the Philippines is currently looking for **Workforce / Real Time Analysts** who will be responsible in performing the following day-to-day tasks:

- You will act as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.
- You will function as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports.
- You will provide input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and help in Operations performance.
- You will be providing trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations.
- You will primarily be responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.

**What are we looking for?**
- Open to college graduates, college undergraduates and associate degree graduates with related work experience
- Must have at least 1 year of work experience in Workforce Management / Real Time Analyst in a BPO industry
- Amenable to work in Boni, Mandaluyong
- Willing to go back on-site once recalled

**Good to have skills**:

- Experience in using Real Time Management systems (e.g. Avaya, CUIC, Genesys, In Contact)
- Familiarity with DANER approach in monitoring real time activities

**Join our high-performing team and enjoy these benefits**:

- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, inclusion, and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities

**How to Apply?**
- After you have submitted the accomplished online questionnaire, kindly wait for a phone call from our recruiters.

**Additional Information**:
*Terms and conditions apply

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

Ø Graduate of any 4 year course. Preferably with relevant work experience in the same role.

Ø Possess leadership and analytical skills.

Ø Results driven and provides excellent customer satisfaction.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company events
- Employee stock ownership plan
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Holidays
- Overtime
- Shift system

Supplemental pay types:

- 13th month salary
- Overtime pay

The Data Quality Sr. Analyst helps to ensure data sourced and provisioned by different areas, meets all required Data Quality standards. In this role, moderately complex and variable issues are evaluated with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. The Data Quality Sr. Analyst assesses, evaluates, and analyzes data challenges and provide recommendations on their resolution. They collaborate with an array of teams and groups, developing subject matter expertise and knowledge of industry practices and standards.
**Responsibilities:**
+ Partners with Enterprise Chief Data Office to contribute to the development of procedure guidelines and standards addressing Data Certification and Data Quality management
+ Develop methods to identify data patterns and trends in available data sources, perform data quality analytics and identify data challenges
+ Contribute to Data Quality resolution strategies and practices
+ Assist in data improvement initiatives in compliance with Citi Data Governance Policy
+ Assists in the remediation of Audit and Regulatory feedback on issues and concerns
+ Report Data Quality issues through Citi's corresponding Data/Issue management process, and/or Coordinate efforts for Data consumption demand and Data requirement from strategic data repositories
+ Liaise with other areas of the firm to understand data challenges and solutions. Supports identification of data quality rules, thresholds, and other business requirements
+ Perform financial reconciliation, and measure Data Quality to drive data quality resolution
+ Define and formulate business requirements documents that contribute to resolve Data Quality issues
+ Lead project management activities
+ Support senior management strategic vision
+ Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable rules, laws, and regulations, adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating managing and reporting control issues with transparency
**Qualifications:**
+ 5-8 years of experience with defining and implementing Data Quality programs; Banking or Finance industry preferred
+ Strong analytical skills and attention to detail
+ Strong project management skills
+ Optimizes work processes by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
+ Proficient in using data management and analysis tools including basic Microsoft applications (Word, Excel, PowerPoint)
+ Working knowledge of Collibra and other Data Governance industry standard tools
+ Intermediate proficiency in System Query Language (SQL)
+ Working knowledge of Tableau (report consumer, developer, etc.)
+ Demonstrated understanding of Database structures
+ Proven ability to provide in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions
+ Anticipates and balances the needs of multiple stakeholders, while monitoring tight deadlines or unexpected requirement changes
+ Communicates effectively in non-technical terms at all levels of the organization
+ Collaborates effectively by building partnerships and working well with others to meet shared objectives
**Education:**
+ Bachelor's/University degree
---
**Job Family Group:**
Data Governance
---
**Job Family:**
Data Quality & Data Quality Analytics and Reporting
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Change Management, Data Analysis, Data Governance, Data Lineage, Data Management, Data Quality, Internal Controls, Management Reporting, Program Management, Risk Management.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Role Overview:**
Major Incident Management (MIM) is a critical role in IT Service Management (ITSM), especially in organizations that rely heavily on technology. The primary goal of MIM is to quickly restore normal service operations when a major incident occurs and to minimize the impact on business operations.
The Major Incident Manager is responsible for managing high-impact IT incidents from initiation through resolution. They coordinate response efforts across teams, ensure effective communication with stakeholders and drive the incident to closure.
**Key Responsibilities:**
**Incident Coordination:**
Lead the response to major incidents, ensuring timely resolution
Facilitate bridge through engagement of technical teams, vendors, and third parties as needed
Drive incident to facilitate issue resolution by leading technical troubleshooting through the use of historical evidence and documentation
Lead and engage resources to effectively identify troubleshooting and remediation paths to minimize downtime
Escalating according to standard procedures and according to degradation and reported impact relative to current progress to remediate outage
**Communication:**
Provide clear, accurate and timely updates to stakeholders, including executives during the incident's lifecycle
Communicating limitations and roadblocks to internal stakeholders to facilitate effective decision making
Gain understanding between involved parties to ascertain impact and relay information to engage appropriate resources to effectively troubleshoot
**Documentation:**
Providing accurate documentation for incident records, including timelines, technical updates, impact analysis, and resolution steps.
Produce post-incident reports that facilitate Root Cause Analysis (RCA).
Ensure accurate, reliable and actionable documentation is created on every interaction
**Process Improvement:**
Identify trends and recurring issues and report to leadership
Propose and implement improvements to the Major Incident process
**Compliance & Governance:**
Ensure adherence to SLAs and internal governance policies.
**Required Skills**
+ Strong understanding of incident, problem, and change management processes
+ Good understanding of enterprise technologies in a multi-tiered environment
+ Ability to manage multiple priorities and make quick, data-driven decisions under pressure.
+ Effective communicator at all organizational levels
+ Excellent communication, coordination, and problem-solving skills.
+ Strong analytical skills and attention to detail.
+ Familiarity with major incident escalation protocols and technical troubleshooting
**Qualifications**
+ Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
+ 1+ years of experience in IT operations or technical support
+ Strong understanding of incident management and ITIL practices.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Computer Science
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the Team**

This role manages computing environment to protect production systems that is critical to business success. This is related to managing incidents in relation to ATM operations and other related systems.

**What you will be doing**
- Manages computing environment to protect production systems critical to business success
- Act as focal point for incident review and escalation if necessary.
- Support a computer operations environment that meets all service level agreements, availability, response time parameters, etc. and availability targets.
- Works across a wide array of product lines and engages various levels of management on a day to day basis.
- Use ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.
- Develop, coordinate and promote incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.
- Engagement following onset of a production incident.
- Provide immediate tactical response and coordination minimizing duration of service interruptions.
- Consult with other teams on proper integration and correlation of the incident management process and their respective areas.
- Provide regular incident bulletins to teams concerning open or ongoing incidents.
- Ensure effective and rapid response to major incidents.
- Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the incident management process.
- Other related duties assigned as needed.

**What you bring**
- **Fresh graduate that is analytical and logical thinker**:

- **OR with years of experience in IT industry or ATM operations**:

- Good communications skills
- Highly trainable and has willingness to learn the processes and new skills
- Flexibility and adaptability in a working environment
- Good attention to details critical thinking skills

**What we offer you**
- Competitive salary
- Attractive benefits
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team

LI-AR3

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
Citi's **Human Resources (HR)** team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.
We're currently looking for a high caliber professional to join our team as **Assistant Vice President, HR Inquiry Management Operations Support Manager - Hybrid** (Internal Job Title: Assistant Vice President, Ops Sup Manager - **C12** ) based in Manila, Philippines. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
The HR Delivery Inquiry Management Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to deliver day-to-day HR Inquiry Management support in coordination with the Human Resources team. The overall objective of this role is to ensure the seamless delivery of HR services to client groups within Citi.
**In this role, you're expected to:**
+ Manage daily inquiry management queue management activities
+ Work closely with management in process improvements and Innovation projects, makes judgments and recommendations based on analysis and domain knowledge in order to increase customer satisfaction and minimize any possible risks
+ Performs process coordination/discussions with other pillars (local/regional/global) to resolve inquiries
+ Performs analysis on voice of customer survey/ customer satisfaction results
+ Effectively supervise the activity of others and create an accountability framework
+ Executes People management tasks
+ Performs Quality check on Inquiry Management cases
+ Performs Team Access/Entitlement management
+ Lead team huddles and/or weekly team meetings
+ Ensure Learning Management System (LMS) required Trainings are completed
+ Staffing / Interviewing of Team resources
+ Analyze Operations information and make evaluative judgements to solve problems
+ Be responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
+ Performs Escalation Management
+ Appropriately assess risk when decisions are made
+ Applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
+ Handles Inquiry Management resources content management (SOP, Knowledge Articles, Sharepoint)
+ Participate and/or leads global projects
+ Constant monitoring of work volumes in order to achieve operational metric targets by managing and balance incoming workload with available staff.
+ Queue coordination
+ KPI Monitoring
+ Lead team huddles and/or weekly team meeting
+ Use a forward-thinking approach and explore innovations on the current process, act as Subject-Matter-Experts/Point-of-contacts for specific areas of concern
+ Serve as a backup for manager, as needed
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Additional Job Description:**
+ Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
+ Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
+ Monitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
+ Contribute to development of new techniques, models, and plans within area of expertise
+ Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
+ Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
+ Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
+ Has the ability to operate with a limited level of direct supervision.
+ Can exercise independence of judgement and autonomy.
+ Acts as SME to senior stakeholders and /or other team members.
+ Ability to manage teams.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ 6-8 years of relevant experience in operations management. Understanding of HR operations an advantage.
+ Strong customer service background
+ Demonstrated people management experience
+ Proficient in Microsoft and HR systems
+ Consistently demonstrates clear and concise written and verbal communication
+ Demonstrated leadership and organizational skills
+ Bachelor's degree/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Computer Science
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the Team**

This role manages computing environment to protect production systems that is critical to business success. This is related to managing incidents in relation to ATM operations and other related systems.

**What you will be doing**
- Manages computing environment to protect production systems critical to business success
- Act as focal point for incident review and escalation if necessary.
- Support a computer operations environment that meets all service level agreements, availability, response time parameters, etc. and availability targets.
- Works across a wide array of product lines and engages various levels of management on a day to day basis.
- Use ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.
- Develop, coordinate and promote incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.
- Engagement following onset of a production incident.
- Provide immediate tactical response and coordination minimizing duration of service interruptions.
- Consult with other teams on proper integration and correlation of the incident management process and their respective areas.
- Provide regular incident bulletins to teams concerning open or ongoing incidents.
- Ensure effective and rapid response to major incidents.
- Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the incident management process.
- Other related duties assigned as needed.

**What you bring**
- **Fresh graduate that is analytical and logical thinker**:

- **OR with years of experience in IT industry or ATM operations**:

- Good communications skills
- Highly trainable and has willingness to learn the processes and new skills
- Flexibility and adaptability in a working environment
- Good attention to details critical thinking skills

**What we offer you**
- Competitive salary
- Attractive benefits
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team

LI-AR3

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass