42 Siebel Crm jobs in the Philippines

This is for back-office support in our Customer Support/Order Management team (Makati).

A Job Summary

This is a hybrid position where you will become the subject matter expert across order entry, pricing

management and customer service, managing all phone, fax and email customer orders and enquiries

including solving basic to complex problems, managing complaints, actioning work requests and providing

information. The role involves taking a high volume of inbound calls and emails on a day-to-day basis on

all areas to do with Westcon-Comstor business globally.

You will have exceptional time management skills and have excellent attention to detail.

B Duties and Responsibilities

• First point of contact for all order processing, management and customer enquiries.

• To maintain exceptional customer service, and consistently strive to exceed customer expectations (

Reseller / Vendors)

• Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation

• Proactively manage all Order Management related challenges to ensure prompt delivery of our clients'

purchases

• Use vendor's portals and tools to place orders with our vendors in a timely manner.

• Liaise with internal teams in order to process an order

• To monitor & manage customer enquiries in line with the set SLA's

• Completion of required Post Sales Register

• Undertake continual training to ensure strong knowledge on Westcon – Comstor Vendors and

Technologies

• Ensure punctuality to all internal and external meetings

• Dispute management – investigation and creations of credits in the system when internal error has

occurred.

• Act as an educator for our customers – show them tools and how to self-serve, and how to interact

better with us to ensure smooth processing of orders

• Other duties as requested

C Major Challenges

The Customer Relationship Executive is the key customer touch point within the GSCS team. The role will

require a high level of professionalism and the ability to process orders, juggle multiple phone calls and tasks

whilst ensuring a consistent level of support for our high worth customers. This position demands an

accelerated and continuous training on Westcon-Comstor's procedures and systems, technologies and

vendors. The Customer Relationship Executive must ensure all customer responses are within set SLA's and

our customers' expectations are met and exceeded for all queries, issues and order resolution.

POSITION REQUIREMENTS

Skills and Experience

• Previous experience in a data entry role. Sense of urgency and willingness to use initiative.

• General Knowledge in IT would be ideal.

• Strong interpersonal skills; ability to build strong relationships quickly and effectively

• Excellent administrative skills with attention to detail, proactive follow-up and efficient time

management

• General computer literacy

• Ability to use Office programs such as MS Excel, MS Word.

• Familiarity with Microsoft Outlook

• Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation

• SAP experience preferred but not required.

This is for back-office support in our Customer Relationship Executive teams (Makati)

Can start asap

Job Summary

This is a hybrid position where you will become the subject matter expert across order entry, pricing management and customer service, managing all phone, fax and email customer orders and enquiries including solving basic to complex problems, managing complaints, actioning work requests and providing information. The role involves taking a high volume of inbound calls and emails on a day-to-day basis on all areas to do with Westcon-Comstor business globally.

You will have exceptional time management skills and have excellent attention to detail.

Duties and Responsibilities

First point of contact for all order processing, management and customer enquiries.

To maintain exceptional customer service, and consistently strive to exceed customer expectations ( Reseller / Vendors)

Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation

Proactively manage all Order Management related challenges to ensure prompt delivery of our clients' purchases

Use vendor's portals and tools to place orders with our vendors in a timely manner.

Liaise with internal teams in order to process an order

To monitor & manage customer enquiries in line with the set SLA's

Completion of required Post Sales Register

Undertake continual training to ensure strong knowledge on Westcon – Comstor Vendors and Technologies

Ensure punctuality to all internal and external meetings

Dispute management – investigation and creations of credits in the system when internal error has occurred.

Act as an educator for our customers – show them tools and how to self-serve, and how to interact better with us to ensure smooth processing of orders

Other duties as requested

Major Challenges

The Customer Relationship Executive is the key customer touch point within the GSCS team. The role will require a high level of professionalism and the ability to process orders, juggle multiple phone calls and tasks whilst ensuring a consistent level of support for our high worth customers. This position demands an accelerated and continuous training on Westcon-Comstor's procedures and systems, technologies and vendors. The Customer Relationship Executive must ensure all customer responses are within set SLA's and our customers' expectations are met and exceeded for all queries, issues and order resolution.

Skills and Experience

Previous experience in a data entry role. Sense of urgency and willingness to use initiative.

General Knowledge in IT would be ideal.

Strong interpersonal skills; ability to build strong relationships quickly and effectively

Excellent administrative skills with attention to detail, proactive follow-up and efficient time management

General computer literacy

Ability to use Office programs such as MS Excel, MS Word.

Familiarity with Microsoft Outlook

Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation

SAP experience preferred but not required

Competencies

Intelligence: demonstrates ability to acquire understanding and absorb new information quickly.

Adaptability: flexes to new pressures from competition or new priorities. Adjusts quickly to changing priorities. Copes effectively with complexity.

Stress response: Maintains stable performance and poise under heavy pressure from Corporate, time, colleagues and customers.

Integrity: Ironclad – does not cut corners, ethically. Remains consistent in terms of what one says and does and in terms of behaviour towards others.

Initiative: Seeks out and seizes opportunities, goes beyond the call of duty and finds ways to surmount barriers. Action oriented 'doer', achieving results despite lack of resources.

Listening: Tunes in accurately to the opinions, feelings, and needs of people. Lets other speak; listens actively to customers and colleagues ensuring correct understanding of needs.

Written and oral communications: Writes and speaks clearly and precisely. Develops well organised emails, memos, letters and proposals using appropriate vocabulary, and creating the right tone. Communicates effectively one to one or in small groups. Easily articulates vision and standards.

Customer Focus: Regularly monitors customer satisfaction. Establishes partner relationships with customers. Regarded as accessible by customers.

Team Player: Establishes collaborative relationships with peers. Always seen as approachable and supportive without being a push over.

Persuasiveness: 'Charisma' desirable, though soft sell and quiet credibility are acceptable alternatives.

Energy: Exhibits energy, strong desire to achieve, appropriately high dedication level.

Enthusiasm: Exhibits dynamism, charisma, excitement, positive 'can do' attitude.

All Work types Full-time (1)

All Locations Manila - Makati City (1)

All Categories Collections (1) Customer Service & Call Centre (1)

Customer Relationship Associate - US CCS

Apply now
Job no:

Work type:
Full-time

Location:
Manila - Makati City

Categories:
Collections, Customer Service & Call Centre

CUSTOMER RELATIONSHIP ASSOCIATE US CCS
Land a job before the Holiday season begins and still spend time with family and friends during Christmas and New Year
CreditCorp Inc
is looking for people like you to join our exciting US collections LOB You can enjoy a great work-life balance, fix weekends off and other awesome benefits

What Will You Be Doing

• You will be the front line of our debt collection business in the US
• Contributing to the exciting growth of Credit Corp Inc
• You will be a problem solver, so if you are curious and motivated to find answers, this job is for you
• You will be given a portfolio of accounts and will spend half your time investigating leads to trace and locate Customers and the other half negotiating to support Customers and find a sustainable way to resolve their financial problems.

Who We Are Looking For

• Willing to work in the night shift and onsite in our office building office in Ayala Makati
• Ability to learn new things in a fast pace environment
• Proficient in English (Verbal/written)
• Confident, assertive, persuasive and resilient
• Competitive, results-driven and hungry for success
• Good problem solving abilities
• Proven record of being reliable and committed
• Basic computer knowledge and internet navigation/researching abilities

What's in it for you?

• Work life Balance in a culture friendly environment.
• 20% night shift differential
• Attendance bonus 2,000 Php per month if all shifts are completed
• Hazard Allowance 200 Php per day spent in the office to supplement travel
• Free Breakfast and Main meal provided daily on site
• Free fresh fruits weekly
• Sleeping quarters provided for breaks only
• All US National Holidays and Philippine regular holidays are observed including Christmas up to New Year Holiday break (1 week)
• Paid extensive and structured training before you start the role (You will be well-equipped)
• Free self-development training workshops/programs and a big chance for career progression (Grow with us).
• Awarding ceremonies (Get recognized and rewarded for your hard work even on your first few months with us).
• Monthly performance incentives: Uncapped cash bonuses (Your drive and motivation to succeed is all you need).
• Free life insurance on day 1 (Be insured while working at Credit Corp).
• HMO coverage plus free dependents (Common law Partners included)
• Exciting Company events.
• Retirement package(Prepare for your future)
• Attractive salary and bonuses awaits you

You don't have to be mean to be a Collections Specialist We value work attitude over years of experience so prior collections experience is not a mandate. And if you feel you have what it takes to do the job, we would love to hear from you.

Apply today Don't delay…We look forward to hearing from you
Advertised:
14 Oct 2025 Singapore Standard Time

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Customer Relationship Associate - US CCS

• Manila - Makati City
• Full-time

CreditCorp Inc is looking for people like you to join our exciting US collections Be part of Team USA today .

Read more

Customer Relationship Associate - US CCS

• Manila - Makati City
• Full-time

CreditCorp Inc is looking for people like you to join our exciting US collections Be part of Team USA today .

Read more

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AB Group is looking for a
Customer Relations Specialist
who thrives on building meaningful connections and delivering exceptional customer experiences. This is a
full-time, in-office role
based in
Dumaguete City
, supporting our brands AB Health & Fitness, AB First Aid, and Foodie Fam.

About the Role:

You'll manage customer communications across multiple channels—calls, emails, CRM—and support executive tasks including calendar management and meetings. Your focus will be on delivering high-touch, personalised experiences that make our customers feel valued, while collaborating across our brands to understand their needs.

Key Responsibilities:

• Handle inbound and outbound customer communications
• Maintain accurate CRM records and follow-up processes
• Assist with executive support and calendar management
• Collaborate across AB Group brands to deliver exceptional experiences
• Optional involvement in
  The Big S'Cool Walk charity initiative

Who We're Looking For:

• 3–5 years of experience in customer service, corporate support, or education-related roles
• Tech-savvy: GoHighLevel, Google Workspace, Canva, Meta (or similar)
• Friendly, proactive, people-focused, and loves delighting customers
• Strong organisational skills and ability to multitask

What We Offer:

• Competitive salary: PHP 25,000–30,000 + signing bonus + performance-based bonuses
• Work from a modern, fully-equipped office (Dumaguete)
• Training, growth opportunities, and support from Aussie directors
• A supportive, collaborative team and purpose-driven projects

Interested?
Send your CV to

• and start making a real difference for our customers today

JOB OVERVIEW:

The Customer Relationship Management (CRM) Officer is responsible for running day-to-day CRM campaigns in collaboration with different teams by segmenting our first-party data across the departments into different customer profiles, target customer profiles with relevant and personalized communications to ensure customer retention, satisfaction, and delight.

QUALIFICATIONS:

- Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management or Communication

- With 2-3 years of relevant CRM experience; experience in CRM Marketing in an online subscription business (e.g. gaming, telecommunications, entertainment or other relevant industry) is an advantage

- Knowledge and understanding of tools: SQL server, Salesforce cloud, Google Analytics, Google Tag Manager

- Has clear understanding of basic data structure and data capture processes

- Basic Project Management skill (web / app/ CMS development)

- Willing to report to work onsite (Ortigas, Pasig)

• Bachelor's degree in Fisheries, Aquaculture, Agriculture, or other related field
• Knowledge of CRM systems and digital marketing tools is an advantage
• Strong communication and interpersonal skills
• Results-driven and proactive in achieving sales targets
• Organized and detail-oriented; capable of handling multiple leads
• Can work under minimal supervision
• Willing to do field work
• Work Location: Iloilo City

Job Type: Full-time

Work Location: In person

• Bachelor's degree in Fisheries, Aquaculture, Agriculture, or other related field
• Knowledge of CRM systems and digital marketing tools is an advantage
• Strong communication and interpersonal skills
• Results-driven and proactive in achieving sales targets
• Organized and detail-oriented; capable of handling multiple leads
• Can work under minimal supervision
• Willing to do field work
• Work Location: Tacloban City

Job Type: Full-time

Work Location: In person

Trinity Outsourcing Solutions is dedicated to connecting talented professionals with dynamic career opportunities across the world. As a trusted HR partner, Trinity offers a pathway for skilled individuals to work in roles that align with their expertise and support their career advancement. Known for fostering a supportive and growth-focused environment, Trinity provides hands-on experience and tailored opportunities for development. By prioritizing meaningful placements, Trinity enables professionals to unlock their potential and make a lasting impact within innovative companies.

About the client: The Ortus Club

The Ortus Club is a B2B marketing company specializing in virtual and in-person knowledge-sharing discussions. 

Our experienced team runs approximately 50 events a month, striving to curate intimate gatherings that bring together senior executives and thought leaders across various industries. We help them create meaningful connections and insightful discussions that can start innovative business relationships by providing an environment for them to engage in candid conversations, share best practices, and explore new opportunities.

We are a young, multicultural team of 130, scattered around the world with offices in the Philippines, Italy, and Kosovo. We encourage you to take a look at our Meet the Team section on our
careers page

Our Values

• We think big
• We always deliver
• We believe in knowledge-sharing
• We connect with purpose
• We can all belong at the roundtable

The Role

BGC, Taguig (hybrid)

10 AM - 7 PM PHT

As a
Customer Relationship Specialist/
Focused Ops Member

, your key role is to excel in Focused Operations initiatives, securing valuable networking solutions. You'll shape our calling culture, secure sales meetings with top-level executives, and drive operational success. Your expertise and dedication will solidify client relationships, foster understanding of project processes, and be a driving influence in the Philippines' standard culture, promoting excellence and growth.

Responsibilities:

Policing

• Provide support to the OA Head for Policing tasks, assisting in ensuring adherence to operational procedures and guidelines.
• Update respective Focused Operation Cluster tabs to provide accurate data contributing to data-driven decision-making.
• Ensure that documents and processes related to the cluster are updated, true, and correct, promoting streamlined operations.

Support

• Take charge of the Focused Ops Cluster processes, including making calls, sending WhatsApp messages, emails, and LinkedIn messages to clients and potential clients.
• Achieve a high response rate and attendance rate based on team goals to drive successful follow-up interactions.
• Ensure FU tabs are updated regularly to maintain accurate records of follow-up activities.
• Contribute to the team's effort by accomplishing related results as needed.
• Assist in preparing reports and data by collecting responses from guests, ensuring data accuracy.
• Field incoming phone calls and convert 50% or more into appointments alongside a small team, maximizing appointment setting opportunities.
• As part of the Focused Operations Cluster, stand as experts for OAs, with a strong focus on FU/AS, leveraging expertise to enhance overall operational performance.
• Collaborate with the OA members in delivering support to projects that require assistance, ensuring proper execution and successful outcomes.
• Act as driving influences in shaping the standard guesting and outreach culture, exemplifying excellence and best practices in their field.
• As part of the Focused Operations Cluster, ensure quarterly KPIs are met, driving continuous improvement and team success.

Innovation

• Proactively identify opportunities for process optimization and innovation within the follow-up process.
• Collaborate with the OA Head and other team members to brainstorm and implement innovative ideas to enhance guest experiences.

Qualifications:

Knowledge

• Knowledge of how to maneuver Google tools
• Compelling sales personality and client-facing skills
• Paramount oral and written communication skills
• Proven track record in delivering follow-up deliverables efficiently and of quality

Attributes

• Transparency
• Flexibility
• Highly organized
• Motivated to learn new things and execute it effectively on a day-to-day basis
• High presence and involvement in respective teams and company activities

Why you should join the club:

• Government benefits + 13th month pay
• HMO (upon regularization)
• Paid leaves + other allowances (on day 1)
• Company equipment (Macbook Air) and welcome kit
• Monthly performance appraisal during your first 6 months (and then quarterly thereafter)
• Anniversary bonus
• Team hangouts and company-wide events
• Team clubs (sports, hobbies, activities, etc.) and perks (wellness, fitness, finance)

Elevate your career with The Ortus Club and be part of something extraordinary in the dynamic world of B2B marketing events

Qualifications

• Open for Undergraduates/ Senior High/Fresh graduates
• With experience in handling inbound and outbound calls.
• Computer literate
• Proven experience in sales and relationship management.
• Excellent communication and interpersonal skills.

Job Description

• Respond promptly to customer inquiries and provide appropriate solutions or recommendations.
• Answers interactions from hotline, social media or email Customer Service
• Address customer concerns and resolve issues to maintain high client satisfaction.

Job Type: Full-time

Work Location: In person