985 Shopee jobs in the Philippines

Can operate Shopee and Lazada Account

by product listing and joining campaign.

Job Type: Full-time

Pay: Php20, Php23,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Language:

• English (Preferred)

Work Location: In person

JOB SUMMARY: The Fulfillment Associate (Claims) will manage the claims process from order receipt to resolution, ensuring customer satisfaction and high service standards. This role requires attention to detail, knowledge of e-commerce fulfillment and claims handling, and strong customer service skills. The specialist will work across multiple platforms to efficiently resolve customer issues and maintain accurate claim documentation.

RESPONSIBILITIES:

• Investigate and resolve claims related to returns, damages, missing items, or delivery issues, ensuring prompt and accurate handling according to company policies.
• Process and fulfill customer orders while tracking any associated claims, such as damaged goods or incorrect items.
• Work closely with customer service, warehouse, and logistics teams to resolve claims efficiently, ensuring effective communication across departments to identify root causes and implement corrective actions.
• Monitor inventory levels and adjust records to reflect returned or damaged products, communicate with the Accounting department to ensure accuracy for all claims-related transactions.
• Handle returns and exchanges arising from claims, processing refunds, replacements, or adjustments as necessary, and updating inventory records accordingly.
• Interact with customers via email, chat, or phone to resolve claims-related issues, ensuring a positive experience and prompt resolution.
• Maintain accurate records of all claims, documenting issues, resolutions, and outcomes. Prepare reports on trends, resolution times, and recurring issues.
• Analyze claims data to identify trends and recommend improvements to reduce the frequency of claims and streamline the overall fulfillment process.
• Generate and submit regular reports on claims, resolutions, and customer feedback to management for decision-making.
• Assist with additional responsibilities related to claims management or fulfillment as needed to support team and company goals.

QUALIFICATIONS:

• Bachelor's Degree in any field; experience in claims management, e-commerce, or logistics is a plus.
• Proven experience in claims handling, order fulfillment, or customer service within an e-commerce environment.
• Proficiency in using platforms such as Lazada, Shopee, TikTok Shop, and Shopify Seller Center.
• Experience with inventory management systems and the ability to adjust records based on returns, damages, or claims.
• Strong attention to detail and the ability to identify discrepancies in claims, order fulfillment, and inventory.
• Strong negotiation skills to resolve claims, returns, and disputes, including engaging with platform key account managers to secure favorable outcomes for both customers and the company.
• Excellent communication skills, both written and verbal, with the ability to professionally interact with customers, vendors, and internal teams.
• Ability to stay calm and professional when addressing customer concerns or disputes.
• A proactive approach to problem-solving and process optimization.
• Analytical mindset for tracking claims data and suggesting improvements.
• Strong time management and organizational skills to handle multiple claims in a fast-paced environment.

BENEFITS:

• Competitive packages
• Government-mandated contributions
• 13th Month Pay
• Sick Leaves and Vacation Leaves upon hiring

PERKS:

• HMO
• Merit-based incentives
• Employee discount

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Work Location: In person

Can handle Shopee and Lazada Account by doing product listing and joining campaign.

Job Type: Full-time

Pay: Php19, Php23,000.00 per month

Benefits:

• Company Christmas gift
• Employee discount
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

Responsibilities:

• Handling of e-commerce accounts such as Lazada, Shopee, TikTok, etc.
• Update and maintain product listings, descriptions, images, pricing, and promotional content.
• Monitor inventory levels and coordinate with supply chain/logistics teams to ensure product availability.
• Handle customer service queries and support related to online orders, returns, and technical issues.
• Managing live online chat and customer support.

Qualifications:

• Bachelor's degree in Marketing, Business, E-commerce, or a related field.
• 1- 2 years experience in handling e-commerce and online sales.
• Proficiency in handling Lazada, Shopee, Tiktok and FB Marketplace
• Knowledgeable in e-commerce campaigns.
• Knowledgeable in SKU.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

About the Role:

We are looking for a motivated and detail-oriented Shopee/TikTok Account Manager
 to join our team. The role will focus on managing our online store operations, optimizing product listings, handling customer inquiries, and driving sales through Shopee and TikTok Shop platforms.

Responsibilities:

· Manage and monitor Shopee and TikTok Shop accounts daily.

· Upload, update, and optimize product listings.

· Coordinate promotions, campaigns, and vouchers to boost sales.

· Respond to customer questions, complaints, and reviews promptly.

· Track orders, logistics, and resolve after-sales concerns.

· Prepare basic sales reports and suggest improvements.

Qualifications:

· At least a High School/College graduate.

· Experience with e-commerce platforms (Shopee, Lazada, TikTok Shop) is a plus but not required.

· Basic knowledge of online selling and digital marketing.

· Good communication and organizational skills.

· Willing to work onsite in Parañaque City.

Compensation:

· Minimum wage salary
 (in accordance with Metro Manila rates)

· Government-mandated benefits (SSS, PhilHealth, Pag-IBIG, 13th Month Pay)

Schedule:

• · Full-time, 6 days a week

EasyCommerce provides Lazada/Shopee Processor to the top brands in the Philippines.

EasyCommerce helps brands craft and execute e-commerce strategies to gain market shares and achieve sustainable revenues.

This full-time role is based in Mandaluyong City on a full-time on-site work arrangement.

Responsibilities:

• Handle and manage Lazada/Shopee seller center.
• Handle and manage clients' accounts.
• Handle and manage accounts inventory records.
• Download and consolidate orders.
• Other tasks that may be assigned .

Qualifications:

• Written and verbal communication skills
• Organization skill and time management skills
• Account management
• Knowledgeable in VLOOKUP and PIVOT

Job Type: Full-time

Pay: Php16, Php17,000.00 per month

Work Location: In person

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Previous account management experience
• Articulate and well accustomed to a client facing role
• Willingness and ability to travel

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee's buyers with a wide variety of product listings at the best prices.

About the Team:

Shopee Supermarket is Shopee's in-house retail channel offering a wide selection of grocery and household essentials from top FMCG suppliers. As a trusted one-stop shop for everyday needs, we ensure competitive pricing, reliable fulfillment, and curated deals to provide users with a seamless and value-driven online grocery experience. Join our team and contribute to impactful initiatives across strategy, analytics, marketing, and operations.

About the Role

The Reporting & Analytics PIC will be critical in enabling data-driven decisions by managing performance dashboards, consolidating data sources, and ensuring accurate business monitoring. The role includes pulling data and making queries through SQL to support deeper analysis and actionable insights. Hiring this role ensures the team has clear visibility of results and the analytical foundation needed to drive sustainable growth for Shopee Supermarket's retail business.

Job Description:

Duties and Responsibilities

• Drive data analytics initiatives to support the growth and performance of Shopee Supermarket.
• Analyze sales trends, user behavior, and campaign performance to identify actionable insights and business opportunities.
• Build dashboards and reporting tools to monitor key metrics and track progress against targets.
• Conduct deep-dive analyses and present clear recommendations to guide business and marketing strategies.
• Collaborate with cross-functional teams including Strategy, Marketing, Warehouse Operations, Sourcing, and Regional teams to execute growth initiatives.

Requirements:

• Bachelor's degree in Business Administration, Analytics, Marketing, Finance, Data Science, or a related quantitative field.
• 1-2+ years of experience in business/marketing analytics, business intelligence, or analytics roles (e-commerce or tech industry is a plus).
• Fresh grads allowed, so long as they have internship experience of the above.
• Strong analytical skills with advanced proficiency in Excel and SQL Excellent communication, project management, and stakeholder management skills, with the ability to drive cross-functional collaboration
• Strong communication skills and ability to translate complex data into actionable business insights. Data-driven, detail-oriented, and comfortable working in a fast-paced environment.

Job Summary:

We are seeking a reliable and experienced E-Commerce Shop Operator to manage our shop. The Shop Operator will be responsible for overseeing day-to-day operations, managing inventory, ensuring customer satisfaction, and handling overall chat support.

Responsibilities:

• Manage and oversee all aspects of the store's operations
• Upload and update the new product listing
• Managing inventory of the shop
• Responsible for campaigns and promotion tools
• Ads strategy and data analyze
• Tracking competitor pricing
• Follows up on late shipments, and ensures the shop order fulfillment rate.

Requirements:

• Has shop operation experience in Lazada, Shopee and Shopify
• Knows how to use promotional tool
• Knows how to join the campaign
• Knows Stock Management
• Familiar with ERP to process orders
• Has customer service skills and is able to provide high-quality customer service.
• Strong communication skills, working under pressure, multi-tasking ability
• Strong execution ability, self-driven, study the facts, and data, and pushes

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Pay raise

Education:

• Bachelor's (Preferred)

Experience:

• LAZADA/SHOPEE SHOP OPERATORS: 2 years (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person