33 Shipping Assistant jobs in the Philippines

Qualifications:

• At least two (2) years actual work experience in a similar or related position
• Ability to develop effective operational plans that will optimize the utilization of available transportation units
• Able to organize documents and schedule activities related to assets
• Able to provide expense and revenue report related to assets
• With good communication skills (oral and written) and interpersonal skills
• Knows how to drive with valid driver's license is a plus
• Able to use GPS and fleet monitoring systems to improve communications with CSRs & operations team
• Proficient in MS Office (Word, Excel and Powerpoint)

Duties & Responsibilities:

• Monitoring the truckers' delivery from Source to Outlets.
• Answer truckers concern in any case the Outlet/Merchandiser refuse to accept the goods.
• Able to raise concern to Sales Account Specialist (SAS) and confirm disposition regarding truckers' concern.
• Reports the status of the trip; loading and unloading status, to the coordinator and/or dispatcher.
• Ensure to deliver goods on time and maintaining the quality of the goods.
• Preparing of reports as required.
• Able to accommodate concerns and answer calls/messages related to operations during non-working hours. (Late at night, day off)
• Flexible in terms of performing other functions which the immediate superior may require
• Attends to management-initiated seminars and workshops.
• Actively participates in special productivity and developmental programs and other related activities.

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Duties and Responsibilities:

• Process customer orders from receipt to delivery, ensuring accuracy and timely fulfillment
• Coordinate with inventory, warehouse, and shipping teams to track order status and resolve delays
• Monitor stock levels and communicate shortages or supply issues
• Maintain accurate records in order management systems (e.g., ERP, CRM)
• Provide regular updates to customers and handle order-related inquiries professionally

Qualifications:

• At least 1–2 years of experience in order processing, logistics, or a related field
• Strong attention to detail and excellent organizational skills
• Good communication skills, both written and verbal
• Proficiency in Microsoft Office (Excel, Word); experience with order management software is a plus
• Ability to multitask and work in a fast-paced environment

Job Type: Full-time

Pay: Php18, Php19,000.00 per month

Benefits:

• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

About Us

Itemhound Corporation is a technology-based company providing solutions which focus on data management. Itemhound leverages the power of web and RFID technologies to enhance human experience. Itemhound transforms the way businesses and events operate, delivering efficiency, accuracy, and valuable insights.

Position Summary

The Order Fulfillment Manager oversees the end-to-end delivery of event-related services and materials, ensuring accuracy, timeliness, and quality in a technology-driven environment. Key responsibilities include managing inventory, logistics, and shipping. Provide support for client and event needs, ensuring compliance and documentation, and collaborating with internal departments to meet service expectations.

Job Responsibilities

1. Inventory Management

2. Maintain accurate records of race kits and merchandise to ensure inventory levels meet participant demand.

3. Collaborate with the organizers to monitor stock and resolve any discrepancies.

4. Conduct regular inventory audits to track available and distributed items before and after the event.

5. Quality Control

6. Implement quality checks to ensure kits meet both company standards and customer specifications.

7. Oversee receiving procedures to ensure all inbound shipments are inspected, documented, and stored appropriately.
8. Inspect packaging and kit contents to ensure completeness, correct labeling, and proper assembly based on event-specific configurations.

9. Lead continuous improvement initiatives by suggesting and piloting process enhancements that improve product reliability, customer satisfaction, and fulfillment accuracy.

10. Logistics and Shipping Management

11. Optimize shipping routes and methods to reduce costs and ensure on-time delivery.

12. Monitor shipment progress and proactively address delays, exceptions, or disruptions to ensure timely resolution and customer satisfaction.
13. Develop and maintain a shipping calendar aligned with the event schedule, ensuring clear visibility into lead times, deadlines, and special handling requirements.

14. Select and manage relationships with shipping carriers, logistics partners, and customs clearance service providers to optimize cost, reliability, and transit time.

15. Team Leadership

16. Provide hands-on training for team members on proper inventory handling, quality control, digital setup procedures, and safe equipment usage.

17. Assign tasks, set clear performance expectations, and monitor workload distribution to meet order deadlines, especially during peak event periods.
18. Conduct regular team meetings to align on goals, communicate operational updates, and address challenges proactively.

19. Act as the primary escalation point for operational issues, providing guidance and support to resolve fulfillment or system-related challenges promptly and effectively.

20. Client and Event Support

21. Support remote and on-site teams with fulfillment-related issues and concerns.

22. Maintain detailed records of client fulfillment history and recurring support needs to streamline future deployments and build strong client relationships.

23. Compliance and Documentation

24. Oversee and ensure accurate and complete documentation for all shipments, including invoices, delivery receipts, customs declarations, and waybills.

25. Create and update internal documentation such as standard operating procedures (SOPs), checklists, training materials, process flowcharts, and emergency response procedures related to fulfillment and logistics.

26. Collaboration

27. Collaborate on the implementation and management of inventory control systems to support real-time tracking, barcode scanning, and location management.

28. Work closely with Account Management, Registration, and Bib Production teams to verify client orders and requests.

Qualifications

• Bachelor's degree in Business Administration Major in Logistics and Supply Chain Management, Operations Management, Industrial Engineering, or a related field.
• Minimum of 2–5 years of experience in order fulfillment, logistics, operations. Preferably in a tech-driven or event services environment.
• Experience handling event-related logistics and fulfillment in related industries.
• Excellent organizational and time management skills with attention to detail.
• Ability to develop process improvements and optimize workflows.
• Ability to communicate effectively with participants, and internal teams.
• Proficiency in MS Office (Excel, Word) and other relevant software tools.

Work set-up: Hybrid

Job Types: Full-time, Permanent

Pay: Php30, Php40,000.00 per month

Benefits:

• Flexible schedule

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

The Order Fulfillment Officer will be responsible for managing the end-to-end process of customer purchase orders, ensuring accuracy and timely processing. The role involves coordinating and monitoring delivery schedules to meet customer requirements and maintaining clear communication with both customers and internal teams to ensure smooth order fulfillment. In addition, this role will provide ongoing customer support, address inquiries or concerns, and work closely with cross-functional departments such as Production, Logistics, and Finance to ensure a high level of customer satisfaction.

• Create and regularly update the delivery overview list to ensure accuracy and completeness.
• Manage delivery call-offs and coordinate shipping plans to meet customer requirements.
• Upload invoices into the system in a timely and accurate manner.
• Prepare and issue Advanced Shipping Notices (ASN) for clients.
• Review, track, and follow up on accounting-related cases to ensure resolution.
• Send shipping documents to customers and ensure proper documentation flow.
• Organize, rename, and file packing lists for easy retrieval and reference.
• Prepare and communicate shipping instructions to relevant stakeholders.
• Manage consignment stock, including inventory control and settlement activities.
• Follow up with customers via email regarding shipping modes, schedules, and related matters.
• Request and coordinate freight types based on shipping requirements.
• Process invoices for additional services such as special trucking, overtime, and setup charges.
• Coordinate coverage and substitutions during employee absences (vacation, sick leave, compensatory time).
• Prepare, review, and issue shipping documents in compliance with requirements.
• Attend to and respond to customer calls, ensuring timely assistance and support.

Job Type: Full-time

Pay: From Php16,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Staff meals provided
• Transportation service provided

Education:

• Bachelor's (Preferred)

Experience:

• Logistics and Customer Relations : 2 years (Required)

Work Location: In person

Responsible for Order Management per Business Units.  Support the department in processing orders in compliance.  Orders must be placed in the system accurately and within the required SLA for supply plants' visibility and production planning.  Support the APAC OF Leader and local sales team on projects and reporting. 

Key Responsibilities:

Customer Order Management:

• Manage customer purchase orders, invoices, and inquiries received via the customer portal, ensuring timely and accurate processing.
  
  Manage customer purchase orders, invoices, and inquiries received via the customer portal, ensuring timely and accurate processing.
• Receive and acknowledge purchase orders from customers and the Sales Support team within the defined Service Level Agreement (SLA).
• Enter sales orders and process SAP purchase orders promptly, adhering to the SLA of 48 hours.
• Identify and communicate any discrepancies, issues, or potential delays to the Sales team and/or customers to ensure proactive resolution.
• Verify product availability and ensure packaging requirements align with customer specifications.
• Review Letter of Credit requirements to confirm company's ability to meet documentation standards. Coordinate with Sales for any necessary adjustments.
• Monitor order shipment confirmations from supply plants and promptly notify Sales and customers by issuing order confirmations.
• Track and follow up on shipping documents from supply plants, ensuring timely delivery to the office and/or customers.
• Review shipping documents for accuracy and ensure they are sent to customers on time, ideally before cargo arrives at destination ports.

Departmental Support:

• Perform additional duties as required to support the functional needs of the department.

Process Control & Reporting:

• Run process control reports to effectively manage assigned responsibilities and ensure operational efficiency.

Banking & Documentation Processes:

• Understand banking processes related to documentation submission and ensure compliance with relevant procedures.

Team Development & Support:

• Provide hands-on guidance, coaching, and support to teammates to foster skill development and collaboration.

Local Stock Management:

• Oversee local stock levels and replenishment activities, including issuing SAP purchase orders to supply plants.
• Track shipment departure times with supply plants to ensure timely delivery.

Import & Customs Support (South Korea):

• Facilitate the importation of local stocks into South Korea, including customs declaration processes.
• Manage the payment process for import duties, ensuring compliance with local regulations.

Skills and Abilities:

• Detailed oriented, demonstrated ability to meet tight deadlines and manage multiple tasks.
• Team player who will share the workload when needed as a team.
• Strong interpersonal skills.  Able to communicate at all levels in the organization and across functions.
• Proficient with the Microsoft Office suite and SAP for Order Processing.
• Good written and oral communication skills including both oral and written fluency in English and business Korean.
• Ability to work under pressure during month-end datelines.
• Understanding import customs procedures and payment process.

Qualification & Educational Requirements:

• Bachelor's degree (or above) in business or supply chain-related field.
• Supply chain or similar certification preferred.
• Experience in customer service, order fulfillment and order processing

Work Arrangement

• Hybrid; 4x a week RTO
• Day shift

Benefits

• 14th-month pay
• Participation in the company's performance incentive program
• HMO coverage for employees on day 1, coverage for up to 3 qualified dependents upon regularization
• Retirement Benefit

Responsible for Order Management per Business Units.  Support the department in processing orders in compliance.  Orders must be placed in the system accurately and within the required SLA for supply plants' visibility and production planning.  Support the APAC OF Leader and local sales team on projects and reporting.

Key Responsibilities:

Customer Order Management:

• Manage customer purchase orders, invoices, and inquiries received via the customer portal, ensuring timely and accurate processing.
• Receive and acknowledge purchase orders from customers and the Sales Support team within the defined Service Level Agreement (SLA).
• Enter sales orders and process SAP purchase orders promptly, adhering to the SLA of 48 hours.
• Identify and communicate any discrepancies, issues, or potential delays to the Sales team and/or customers to ensure proactive resolution.
• Verify product availability and ensure packaging requirements align with customer specifications.
• Review Letter of Credit requirements to confirm the company's ability to meet documentation standards. Coordinate with Sales for any necessary adjustments.
• Monitor order shipment confirmations from supply plants and promptly notify Sales and customers by issuing order confirmations.
• Track and follow up on shipping documents from supply plants, ensuring timely delivery to the office and/or customers.
• Review shipping documents for accuracy and ensure they are sent to customers on time, ideally before cargo arrives at destination ports.

Departmental Support:

• Perform additional duties as required to support the functional needs of the department.

Process Control & Reporting:

• Run process control reports to effectively manage assigned responsibilities and ensure operational efficiency.

Banking & Documentation Processes:

• Understand banking processes related to documentation submission and ensure compliance with relevant procedures.

Team Development & Support:

• Provide hands-on guidance, coaching, and support to teammates to foster skill development and collaboration.

Local Stock Management:

• Oversee local stock levels and replenishment activities, including issuing SAP purchase orders to supply plants.
• Track shipment departure times with supply plants to ensure timely delivery.

Import & Customs Support (Japan):

• Facilitate the importation of local stocks into Japan, including customs declaration processes.
• Manage the payment process for import duties, ensuring compliance with local regulations.

Skills and Abilities:

• Detailed oriented, demonstrated ability to meet tight deadlines and manage multiple tasks.
• Team player who will share the workload when needed as a team.
• Strong interpersonal skills.  Able to communicate at all levels in the organization and across functions.
• Proficient with the Microsoft Office suite and SAP for Order Processing.
• Good written and oral communication skills including both oral and written fluency in English and business Japanese.
• Ability to work under pressure during month-end datelines.
• Understanding import customs procedures and payment process.

Qualification & Educational Requirements:

• Bachelor's degree (or above) in business or supply chain-related field.
• Supply chain or similar certification preferred.
• Experience in customer service, order fulfillment and order processing

Work Arrangement

• Hybrid; 4x a week RTO
• Day shift

Benefits

• 14th-month pay
• Participation in the company's performance incentive program
• HMO coverage for employees on day 1, coverage for up to 3 qualified dependents upon regularization
• Retirement Benefit

Job Description

• Organize significant amounts of data with attention to detail and accuracy

• Perform data entry & auditing using company system and Microsoft Excel

• Prepare daily and weekly reports as required for decision-making and problem-solving process

• Maintain database by updating, verifying, and backing up data

• Process daily sales orders using business management software

• Coordinate with various department to ensure timely processing of payment and deliveries

• Resolve any disputes related to sales orders and deliveries

• Ensure accuracy of sales and inventory records

• Ensure compliance with company SOPs

• Arrange meeting schedules and appointments as required

Qualifications

• Must possess EXTREMELY HIGH ATTENTION TO DETAIL

• Possess Bachelor's degree in any Business or Finance related course

• Possess high attention to detail & able to multi-task efficiently under pressure

• With excellent communication, coordination and organization skills

• Advanced proficiency is required for Microsoft Excel, including vlookup, pivot tables, complex formulas.

• Must be willing to work from Monday to Saturday. WFH on Saturday

• Must be willing to work in BGC, Taguig

• Can start ASAP

• Manage client order requirement and verify order details in coordination with Sales and Business Support and Operations Team.
• Maintain high accuracy in encoding the client information and creating agreement based on documents submitted by Sales.
• Paper and Card Order Processing - Validate documents submitted and confirm orders encoded by Sales in Corepass for Production to produce paper vouchers and cards.
• Digital Order Processing – Validate documents submitted and process Pluxee credits, Pluxee Codes and Pluxee Shop orders in Corepass.
• Review order details of fund request for Pluxee credits and Pluxee codes to be release by Finance.
• Revalidation of Expired vouchers – Prepare Reimbursement Summary and encode details to QS for cancellation.

Job Types: Full-time, Fresh graduate

Pay: Php18, Php20,000.00 per month

Benefits:

• Paid training

Work Location: In person

Order Processing & Packing

• Pick, check, and pack Shopee orders accurately according to product type and order details.
• Ensure packaging meets company standards — neat, secure, and presentable.
• Prepare and label parcels for shipment using Shopee's order management system.
• Handle customized or printed orders following specific client instructions.

Inventory Management

• Monitor inventory levels and report low-stock or discrepancies to the Operations Manager.
• Assist in daily stock counts, restocking shelves, and organizing warehouse inventory.
• Maintain cleanliness and order in the storage and packing areas.

Shipping & Coordination

• Schedule pick-ups with Shopee's partner couriers.
• Verify tracking numbers and update order statuses on time.
• Communicate delays, damaged items, or shipping issues to the operations team for resolution.

Quality Control

• Conduct final product inspection before dispatch.
• Ensure that all outgoing items match order specifications and quality standards.

Documentation & Reporting

• Record fulfilled orders and returns in the system.
• Assist in generating fulfillment and performance reports as required.

Job Type: Full-time

Work Location: In person