35 Services jobs in Tanauan

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

What You'll Do

• This role will provide HR administrative back office support including HR system on a day-to-day basis and contributing to the long-term development of HR Shared Service functions.
• Supporting the HRS in providing a comprehensive HR service to HR clients, managers and staff within the organization
• Fosters an environment that promotes Eaton's goals, philosophies, and encourage continuous improvement through participation and teamwork.
• Performs and facilitates relevant HRMS entry and data validation for managers and employees.
• Maintains data integrity in HRMS.
• Keeps employee personal records and information, retrieval and reporting.
• Contributes to the development of business process documentation and process improvement initiatives.
• Drives internal employee engagement activities
• Assists HRS projects and programs as necessary

Qualifications

• Bachelors Degree from an accredited institution
• Good communication skills - both verbal and written
• Computer literate and able to do simple Excel actions
• Strong attention to details.
• Must be willing to work on night/rotating shift
• Must be willing to work in Sto. Tomas, Batangas (First Philippine Industrial Park)

At Eaton, we don't just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.

What You'll Do
Location: Eaton's Corporate business, based in Tanauan, Batangas

The primary responsibility of this role is to ensure the smooth operation and maintenance of the Human Resource Management System (HRMS) along with other systems managed by the Workforce Administration team. As the initial point of contact for a globally distributed workforce, this position plays a crucial role in providing escalation support to HR users.

Key Responsibilities

• HRMS Maintenance: Regularly update and troubleshoot the HRMS to ensure it functions efficiently and meets the needs of the organization.
• System Support: Manage and support additional systems utilized by the Workforce Admin team, ensuring they are integrated and operating seamlessly.
• User Assistance: Serve as the first point of contact for HR-related inquiries from employees across various geographical locations, offering timely and effective support.
• Escalation Management: Handle complex issues that require escalation, providing advanced support to HR users and ensuring their concerns are resolved promptly.

Importance Of The Role
This position is crucial for maintaining the functionality and efficiency of HR systems, which are essential for managing various HR processes such as employee data, payroll, and talent management. By providing robust support and addressing escalated issues, the role ensures that HR operations run smoothly, contributing to the overall productivity and effectiveness of the organization. Additionally, the role's involvement in process improvement and training helps drive continuous enhancement of HR practices and user proficiency.

Essential Responsibilities
Customer Support in HR Systems (90% of time):

• Provide escalated support to end users: Act as the primary contact for resolving complex issues that end users encounter, ensuring timely and effective solutions.
• Process Tier 2 data corrections and mass data uploads: Handle advanced data correction tasks and manage large-scale data uploads to maintain data integrity and accuracy.
• Review and monitor interface error reports: Regularly check error reports generated by system interfaces to identify and rectify issues, ensuring seamless data flow between systems.
• Manage a high volume of requests from global users via the case management system: Efficiently handle numerous support requests from employees worldwide, utilizing the case management system to track and resolve issues.
• Respond to "how-to" questions, special requests, issue research/resolution, and required activities related to HRMS, Payroll, Eaton University, Success Factor, E-star, and Talenthub: Provide detailed responses to user inquiries, conduct thorough research to resolve issues, and perform necessary activities across various HR systems.
• Coordinate with Centers of Excellence (COEs) and third parties for case resolution: Collaborate with specialized teams and external partners to ensure comprehensive resolution of complex cases.

Process Improvement (5% of time):

• Recommend process and customer service improvements to leadership: Analyze current processes and customer service practices and propose enhancements to improve efficiency and user satisfaction.

Training (5% of time):

• Train end users on new processes and functionalities: Educate employees on new system features and processes to ensure they can effectively utilize the tools available.
• Train new system users: Provide training to new employees on how to use HR systems, ensuring they are equipped with the necessary knowledge to perform their roles.

Basic Qualifications (Including Educational Requirements)

• Bachelor's degree: A foundational educational requirement that ensures the candidate has a broad understanding of relevant concepts and skills.
• 5 years of experience in HRIS, IT, or as an HR generalist or specialist: Extensive experience in Human Resource Information Systems (HRIS), Information Technology (IT), or HR roles, demonstrating a strong background in managing HR systems and processes.
• 1 year of experience in data analysis: Proficiency in analyzing data to identify trends, issues, and opportunities for improvement, ensuring accurate and insightful decision-making.
• 1 year of experience in process documentation: Ability to document processes clearly and comprehensively, which is essential for maintaining consistency and training purposes.
• 1 year of experience in systems training and documentation: Experience in training users on system functionalities and documenting procedures, ensuring users are well-equipped to utilize HR systems effectively.
• Experience interfacing with HR and IT professionals at all levels, as well as business customers: Strong interpersonal skills to collaborate with HR and IT teams, and communicate effectively with business customers, ensuring smooth interactions and support.
• Advanced proficiency in Excel operations: Expertise in using Excel for data manipulation, analysis, and reporting, which is crucial for managing HR data efficiently.
• Excellent interpersonal relationship-building and teamwork skills: Ability to build strong relationships and work collaboratively within a global team environment, fostering a positive and productive workplace.
• Demonstrated customer service skills: Proven ability to provide exceptional support and service to customers, ensuring their needs are met promptly and effectively.
• Excellent communication skills (oral and written): Ability to communicate clearly and effectively, both verbally and in writing, including providing detailed assistance to customers and team members, and documenting processes accurately.
• Ability to communicate customer issues/requirements to technical personnel and convey technical information to customers in an easily understandable manner: Skill in translating customer needs into technical requirements and explaining technical details in a user-friendly manner.
• Strong analytical skills for complex problem-solving and analysis of business processes and systems: Capability to analyze and solve complex problems and evaluate business processes and systems for improvements.
• Ability to coordinate and prioritize multiple, often complex tasks: Competence in managing and prioritizing various tasks to ensure effective recordkeeping, reporting, and compliance.
• Proactive in identifying problems and driving continuous improvement, with a focus on data integrity: Initiative in recognizing issues and implementing improvements, particularly in maintaining accurate and reliable data.
• Demonstrated ability to work under pressure and meet deadlines: Proven track record of performing effectively in high-pressure situations and adhering to deadlines.
• Language proficiency in regions where required to support the customer population: Ability to communicate in languages necessary to support diverse customer populations, enhancing service quality.
• Willingness to work night shifts: Flexibility to work night shifts as required, ensuring continuous support for global operations.

Primary Responsibilities:

• Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick leaner and open minded.
• Receipt, review and processing of customer orders, RFQ's and discrepancies in accordance with standard terms and conditions or customer specific contractual obligations.
• Extensive internal interface with various support organizations within the organization.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
• Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite requests, the implementation of contract modifications to standard work and other customer requests as needed.
• Responsible for assisting with timely payment from customers.
• Participate in continuous improvement initiatives.
• Documented success in maintaining a high level of ownership towards assigned responsibilities
• Ability to train and develop others around them in areas of expertise
• Non-traditional working hours may be required as needed.

Preferred Qualifications:

• Microsoft applications (Outlook, PowerPoint, Excel, etc.)
• SAP knowledge
• ACE, Six Sigma continuous improvement experience
• Reporting, database manipulation and/or VBA a plus
• Effective written and verbal communication
• Bachelor's degree required for this position

1. Collect customer order forecasts, develop delivery plans, coordinate with various departments within the factory to deliver on time and in quantity according to the production delivery process.

2. Organize shipment information and reconcile accounts on time every month.

3. Maintain customer relationships and promptly handle customer abnormal feedback.

Date Posted:

Country:
Philippines

Location:
Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines

Position Role Type:
Unspecified

Job Responsibilities

• Manage and act as primary point of contact for all intercompany orders to Galley Inserts
• Enter and/or update sales order in SAP as needed
• Ensure that order details are correct including part numbers, quantity and pricing
• Collaborate with Planning and ImpEx team on requirements and ship dates
• Update order's ship date in BSP on timely manner
• Respond promptly to inquiries related to order status, pricing, delivery, cancelation and returns.
• Provide daily and monthly reports to support on time delivery.
• Keep records of customer interactions and process customer accounts
• Meet personal/customer service team targets (KPI)
• Ensure compliance with company policies and internal process
• Perform other duties as required by departmental procedures

Qualifications

• Bachelor's degree in Business Administration, Business Management, or a related field
• 3+ years of experience in Customer Service as a Customer Service Representative, Customer Service Executive, or a similar role
• Customer oriented and committed to provide excellent customer service
• Strong attention to detail and organizational skills.
• Strong numerical, written, and verbal communication and reasoning skills.
• Ability to work effectively with cross functional team
• Ability to multi-task, prioritize, and manage time effectively
• Have high regard to professional etiquette towards customers and organization
• Experience resolving customer complaints.
• MS Excel and PowerPoint proficient
• Experience using SAP ERP system is a plus but not required

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provide, maintained and ensured accuracy required reports to both internal and external customers.
• Follow communication procedures, guidelines and policies of the company
• Ability to multi-task, prioritize, and manage time effectively
• Built and maintained rapport with customers to become a trusted advisor and partner in supplier decisions.
• Inform other departments of order requirements and probably order risk
• Contribute to team effort by accomplishing related results as needed
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets (KPI).
• Perform other duties as required by departmental procedure
• Recruit, motivate, retain, develop, and supervise an appropriately skilled team of Customer Service Analysts
• Determines staff hours, number of personnel, and parts and/or equipment required for service inquiry
• To communicate positively, professionally, and promptly with customers and internal functional groups
• Creates an environment where teamwork, empowerment, and trust are encouraged through coaching, performance measurement and people development to meet the company goals and values
• Drives improvements in service performance, as measured by customer satisfaction, operational measures and productivity, by deploying best practices and ensure appropriate measurement and monitoring is established
• Generates a strong focus on customer retention and development, targeting and measuring team performance on business protection and growth
• Establish and implement continuous process improvement by monitoring customer interactions and by obtaining direct customer feedback on the standards of service delivered by the service center
• Contributes to the work of other areas of the Customer Service group to ensure both functional and process goals are achieved
• Directing any urgent or sensitive issues to the Customer Service Manager
• Gathering feedback from customers on the services rendered
• Preparing and assigning daily work schedules to the team members
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Qualifications

• Bachelor's degree in Business Administration, Business Management, or a related field
• 4+ years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role
• Excellent written and oral communication skills
• Knowledge of customer service practices and guidelines
• Good computer skills
• Displaying a morally right and professional behavior
• Having strong etiquettes when communicating with clients as well as the team
• Ability to handle stressful situations
• A team player and having the ability to work collaboratively
• Can work in a shifting schedule

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight

We are looking for Customer Service Representative to maintain and/or increase customer loyalty by supporting the customer from ordering till delivering.

About the Job:

• Performs order handling process through: (1) receipt of customer purchase orders; (2) order entry; (3) order adjustments/cancellations; (4) order block handling
• Follow-up on customer requests on: (1) order expedites; (2) special shipments; (3) stock checks; (4) delivery information; (5) complaint handling (8D); (6) returns/credits/debits
• Build strong customer relationships by proactively informing customer on status of deliveries, running open order books and communicate to the customer, maintaining intensive contact (by phone) with customers, actively participating in customer related projects in order to improve customer satisfaction levels, dedicates back-up responsibilities for other CSR's
• Provide sales support to Outside Sales through: (1) managing Request for Quotation (RFQ) and quote renewals in a timely manner using "Price Authority" or "Contract Price" and work with Product Management to get approval for target prices that are below the country minimum; (2) performing Price Book Management; (3) distributing PCN to customers

About You:

• Bachelor's Degree graduate
• Relevant experience in a Customer Service related environment is mandatory, of at least two years is preferred
• Excellent written and verbal English language skills required
• Basic/advanced knowledge of MS office
• SAP and Material Resource Planning (MRP) system knowledge are preferred
• Working knowledge of quality standards (ISO/QS/IATF) is preferred
• Willing to work on Mid Shift (1pm to 11pm), hybrid set up

Date Posted:
Country:
Philippines

Location:
Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines

Position Role Type:
Unspecified

• Assist in generating department work instructions and guidelines.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provide required reports to both internal and external customers.
• Maintained and ensured accuracy of internal reports and records (repair orders, quotations and invoices).
• Follow communication procedures, guidelines and policies of the company
• Ability to multi-task, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Built and maintained rapport with customers to become a trusted advisor and partner in supplier decisions.
• Inform other departments of order requirements and probably order risk
• Contribute to team effort by accomplishing related results as needed
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets (KPI).
• Perform other duties as required by departmental procedure
• Recruit, motivate, retain, develop, and supervise an appropriately skilled team of Customer Service Analysts
• Determines staff hours, number of personnel, and parts and/or equipment required for service inquiry
• To communicate positively, professionally, and promptly with customers and internal functional groups
• Addressing customer queries and complaints in a timely and professional manner
• Coordinating the day-to-day activities of the department
• Creates an environment where teamwork, empowerment, and trust are encouraged through coaching, performance measurement and people development to meet the company goals and values
• Drives improvements in service performance, as measured by customer satisfaction, operational measures and productivity, by deploying best practices and ensure appropriate measurement and monitoring is established
• Generates a strong focus on customer retention and development, targeting and measuring team performance on business protection and growth
• Drives continuous improvement in customer service process and standards as measured by Key Performance Indicators
• Establishes and implement continuous process improvement by monitoring customer interactions and by obtaining direct customer feedback on the standards of service delivered by the service center
• Develops positive relationships with key internal and external customers and suppliers (e.g. sales and marketing, operations, MIS) in order to ensure that customer service targets are achieved
• Ensures proper utilization of resource to optimize productivity and minimize waste.
• Forecasts and manage the operating budget for the area of responsibility
• Contributes to the work of other areas of the Customer Service group to ensure both functional and process goals are achieved
• Addressing customer queries and complaints in a timely and professional manner
• Coordinating the day-to-day activities of the department
• Ensuring that the team members adhere to the customer service guidelines and company policies
• Communicating with customers via phone calls and emails
• Planning and implementing effective customer service strategies
• Maintaining a record of all customer data
• Directing any urgent or sensitive issues to the Customer Service Manager
• Gathering feedback from customers on the services rendered
• Preparing weekly, monthly and annual team targets
• Analyzing customer service reports and suggesting improvements
• Preparing and assigning daily work schedules to the team members
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Qualifications

• Bachelor's degree in Business Administration, Business Management, or a related field
• 3+ years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role
• Excellent written and oral communication skills
• Knowledge of customer service practices and guidelines
• Good computer skills
• Displaying a morally right and professional behavior
• Having strong etiquettes when communicating with clients as well as the team
• Good time management and organizational skills
• Ability to handle stressful situations
• A team player and having the ability to work collaboratively

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms

Join our frontline team and help elevate patient experience by supporting Prima — our clinic-based health products and services. If you're passionate about service, sales, and wellness, this role is for you.

KEY RESPONSIBILITIES

As a Clinic Services Liaison (Prima Focus), you'll play a key role in ensuring patients enjoy a smooth and supportive experience throughout their journey with us — from inquiry to post-care follow-up.

· Assist patients with inquiries about Prima products and services

· Process payments for Prima packages

· Endorse Prima members to the CCR queue

· Prepare and submit product reports

· Conduct follow-up with patients' post-procedure

· Assist with admin tasks and promotional activities as needed

QUALIFICATIONS

· Graduate of ANY 4-year course

· Customer service or admin background preferred

· Familiar with healthcare systems, e-records, or clinic processes

· Computer-proficient

· Excellent interpersonal and communication skills

· Organized, flexible, and detail-oriented

· Pleasing personality

· Fast learner and positive team player

· Willing to work on a rotational shifting schedule (5-day work week with no fixed days off)

WHAT'S IN IT FOR YOU

· Guaranteed up to 15th Month Pay

· Quarterly Rice Subsidy

· Medicine Benefit

· HMO Coverage with dependents

· Life Insurance

· Convertible Leave Credits

Next Steps: Required Application Form

To be considered for this role, please complete the following form:

Note: Failure to fill out the form may result in your application not being considered for interview.

Already submitted this form before? No need to resubmit. We'll review your past responses.

Note:

If you've applied with us recently and were not selected, we kindly encourage you to reapply after six (6) months. This allows time for further growth and experience, and ensures we give every applicant a fair and refreshed consideration. We truly appreciate your interest and look forward to the possibility of reconnecting in the future