163 Servicenow Implementation jobs in the Philippines

The project is for a ServiceNow Partner based in Canada.

Full Remote.

Independent Contractor.

Job Details:

Required Skills and Knowledge:

•ServiceNow Platform: Deep experience with ServiceNow Discovery, Service Mapping, Software Asset Management and CMDB configuration.

•IT Infrastructure: Understanding of IT infrastructure topologies, including servers (Windows/Linux), networks, and applications.

•Cloud Technologies: Experience with cloud resource discovery and management.

•Scripting and APIs: Proficiency in scripting languages (e.g., PowerShell, JavaScript) and experience with APIs for integrations.

•Networking and Security: Knowledge of authentication, user policies, and permissions to ensure secure access for discovery probes, sensors and patterns.

•Problem-Solving: Strong analytical and troubleshooting skills to resolve complex discovery issues.

•ITIL Framework: Familiarity with ITIL processes, especially related to Configuration Management.

•Interpersonal skills: capable of leading technical meetings, and be able to communicate complex technical matters to executives in a way that can be understood in a simple way

Required Certifications:

•ServiceNow Certified System Administration

•ServiceNow Certified Implementation Specialist - Discovery

Job Description
DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC
We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer's entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

Responsibilities

• Contribute to the design and delivery of ServiceNow solutions including configuration of technical infrastructure components, business-focused testing and training
• Understands task-level requirements and can translate them into solutions
• Takes responsibility for their own work

Mandatory Skills Description

• Minimum Certified ServiceNow Administrator and/or CIS-ITSM
• Basic object-oriented programming principles
• Has experience writing scripts
• Must hold at least one of the certifications outlined below:

Governance, Risk, and Compliance (GRC)

Strategic Portfolio Management (SPM)

Hardware Asset Management (HAM)

Software Asset Management (SAM)

Discovery/ITOM

Nice-to-Have Skills Description

• Certified Application Developer nice to have

What Awaits You In DXC

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• Days' Vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling, and certification
• SMART First Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Retirement Program
• Employee Assistance Program

If you are motivated to deliver excellent results, want to grow your career and make a difference, come join us.
We are DXC.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
here
.

We're on the lookout for an experienced ServiceNow Consultant This is an individual contributor role that will allow you to spearhead our ServiceNow Portfolio initiatives.

Streamline workflows, improve user experiences, and keep our platform running at its best while supervising our ServiceNow Portfolio. If you enjoy solving challenges, creating user-friendly solutions, and working with a supportive team, this could be the perfect fit for you

Work Schedule: night shift
Set up / Location: Remote (occasional visits to Makati)
Responsibilities
The ServiceNow Consultant is responsible for configuring, managing, and enhancing the ServiceNow SPM platform to support project governance, intake, and reporting. This role partners closely with the IT PMO, business leaders, and technical teams to ensure the platform drives strategic alignment, operational efficiency, and informed, data-driven decision-making.

• Oversee and enhance the ServiceNow SPM platform (intake forms, dashboards, time tracking, and reporting) to ensure compliance with ITIL 4 and Carenet governance standards.
• Optimize project intake, demand management, and KPI tracking processes to improve efficiency and minimize rework.
• Provide accurate portfolio data to support strategic planning, investment decisions, and the execution of the SPM governance model.
• Manage the SPM enhancement backlog in partnership with the ServiceNow Administrator and in alignment with the ServiceNow Governance Committee.
• Collaborate with resource leaders, project managers, and business analysts to streamline intake workflows, prioritize requests, and maintain accurate time tracking across 7Pace and ServiceNow.
• Partner with the PMO and key stakeholders to ensure platform capabilities align with organizational strategic goals.
• Deliver training and user support while keeping knowledge resources accurate and up to date.
• Maintain accurate and timely data entry to enable real-time analytics and reporting.
• Develop and manage dashboards and analytics to monitor project, program, client, and enhancement pipeline progress.
• Work with Finance and Accounting teams to ensure accurate labor reporting and meet operational reporting requirements.

Qualifications

• Bachelor's Degree in Computer Science, IT or related field (preferred)
• At least 5 years' experience working with ServiceNow - SPM Modules ITSM Service Catalog
• Familiarity with Azure DevOps, Power BI, Smartsheet, Salesforce and ServiceNow integration techniques.
• ServiceNow Administrator Fundamentals Certification is preferred.
• Strong Verbal and Written Communication Skills
• Excellent organizational and time management abilities.
• Experience supporting cross-functional teams and executive steering committees.
• Ability to work a flexible schedule, including night or weekend hours as needed

Note
Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

Location: PH Remote (occasional visits to Makati) - HYBRID

Schedule: Night Shift

Employment Type: Full-Time

Overview:

We're looking for an experienced ServiceNow Consultant to lead our ServiceNow Portfolio initiatives You'll help streamline workflows, enhance user experiences, and ensure the platform operates efficiently—all while collaborating with a supportive team.

Responsibilities:

• Manage and enhance the ServiceNow SPM platform (intake forms, dashboards, reporting, etc.)
• Optimize project intake, demand management, and KPI tracking processes
• Provide accurate portfolio data for strategic planning and decision-making
• Collaborate with IT PMO, business leaders, and technical teams
• Deliver training, user support, and accurate analytics/reporting
• Partner with Finance for accurate labor and operational reporting

Qualifications:

• Bachelor's Degree in Computer Science, IT, or related field (preferred)
• 5+ years experience with ServiceNow (SPM, ITSM, Service Catalog)
• Familiar with Azure DevOps, Power BI, Smartsheet, Salesforce
• ServiceNow Administrator Certification preferred
• Strong communication, organizational, and time management skills
• Experience supporting cross-functional and executive teams
• Willing to work night shift and flexible hours as needed

Job Type: Full-time

Pay: Php45, Php55,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Opportunities for promotion
• Promotion to permanent employee

Experience:

• ServiceNow (SPM, ITSM, Service Catalog): 5 years (Required)
• Azure DevOps, Power BI, Smartsheet, Salesforce: 5 years (Required)
• ServiceNow SPM platform: 5 years (Preferred)

License/Certification:

• ServiceNow Administrator Certification (Required)

Work Location: In person

Role Responsibilities:

• Responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond
• Development of ITSM & custom modules in ServiceNow Platform following best development practices
• Support other developers in their work to integrate existing systems with Service Now
• Strong hands-on ServiceNow implementation or development experience with minimum 3 full cycle implementation of ITSM (Incident, Problem, Change), Asset, CMDB, ITOM
• Creating technical design document and writing Unit test cases
• Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be essential.
• ServiceNow implementation of HRSD/CSM module
• ServiceNow upgrade hands-on
• Very good knowledge of the ITSM process
• Work with global ServiceNow team to implement the ServiceNow ( all the modules ) across all global locations of client
• Exceptional Interpersonal Skills & Ability to work Independently and with a team

Requirement:

• Candidate should have the ability to perform in a dynamically changing environment
• Should have prior working experience in ServiceNow platform
• Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting.
• Ability to work under pressure and handle crunched timelines
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work

Must-Have Certifications

• Certified System Administrator (Desired)
• ITIL Certifications (desired)
• Other Service-Now Certifications (Preferred)

Experience & Background

• B-Tech/BCA/MCA
• 4-7 years of IT industry experience.
• Minimum 3 years of implementation/customization experience on ServiceNow ITIL/ServiceNow certifications will be an added advantage.
• Set up standards for quality control; measure and report performance against those standards
• Exposure on Service Now integration protocols with other application/systems
• Excellent attention to details, ability to multitask, and effective time management skills
• Knowledge of web based development languages; specifically JavaScript, Ajax
• Exposure of ITSM Framework and ITIL
• Excellent Communication Skills

We're hiring a ServiceNow Consultant This is an individual contributor role that will support the design, development, and ServiceNow Portfolio implementations.

Work Schedule: PH night shift

Set up / Location: Remote (must be amenable to visit Makati occasionally)

We are looking for ServiceNow Consultant with extensive expertise in Strategic Portfolio Management (SPM) (formerly ITBM). This role will lead and support the design, development, and implementation of SPM solutions within the ServiceNow platform. You will be streamlining workflows, improving user experiences, and keeping our platform running at its best while supervising our ServiceNow Portfolio.

It's an excellent opportunity for someone who's passionate about creating modern enterprise solutions, well-versed in Agile methodologies, and enjoys working with cross-functional teams to deliver impactful results at scale.

How you can help:

Core Responsibilities

• Lead the design, development, and configuration of ServiceNow SPM modules, including Project Portfolio Management, Demand, Resource, Financial Planning, and Application Portfolio Management (APM).
• Work closely with architects, business analysts, and stakeholders to gather requirements and translate them into scalable, efficient technical solutions.
• Support and manage integrations between ServiceNow and other enterprise applications such as JIRA, Azure DevOps, and SAP.

• Enhance and extend the ServiceNow platform using JavaScript, Flow Designer, UI Policies, Business Rules, Script Includes, and other configuration tools.
• Uphold best practices for platform governance, performance optimization, and security compliance.
• Stay up to date with the latest ServiceNow releases, features, and Strategic Portfolio Management (SPM) roadmap enhancements.

• Provide technical guidance, leadership, and mentorship to junior developers.
• Collaborate with cross-functional teams to ensure effective solution delivery and alignment with business goals.

What you need to qualify:

• Bachelor's Degree in Computer Science, IT or related field (preferred)
• 5+ years of hands-on ServiceNow Development experience
• 2+ years specifically focused on SPM (ITBM) implementations
• Strong knowledge of ServiceNow core platform and scoped applications
• Proficiency in JavaScript, REST APIs, and ServiceNow integration methods
• Experience with Agile/Scrum methodologies
• Excellent communication, problem-solving, and stakeholder management skills
• Familiarity with Azure DevOps, Power BI, Smartsheet, Salesforce and ServiceNow integration techniques.
• Experience supporting cross-functional teams and executive steering committees.
• Preferred: ServiceNow Certified Implementation Specialist – SPM

Note:

Attach your updated resume to your application. Only qualified candidates will be contacted.

Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

RGP is a global consulting firm helping some of the most recognized companies in the world work differently. Our success comes from a shared belief in rolling up our sleeves and doing the hard work of solving complex challenges, executing plans and implementing technology to help transform organizations.

Working as a consultant, you will be connected to work that matters, putting your expertise to its best use while developing skills for the future. The result is a career defined by you, supported by RGP and built on tangible accomplishments.

As we continue to grow and deepen our impact on organizations around the world, we are looking for the right people to join us on our mission. If you are interested in being part of our team, there a few things you should know:

• We are energized by challenges and the effort needed to solve them.
• We like working with people who are positive, adaptable and growth-minded.
• We care how work gets accomplished and are deeply invested in the success of our clients and our colleagues.

If this sounds like you, we invite you to read on and learn more.

THE RGP CONSULTING EXPERIENCE

RGP has a unique consulting model that provides opportunities for consultants to work in different ways. Most consultants work in a model where they have the flexibility and autonomy to choose projects aligning to their experience, skills and desired lifestyle. Other opportunities exist in team-based, strategy and solutions work. In all models, you will feel the full support of RGP to assist you in your work and guide you on your chosen path.

ATTRIBUTES OF CONSULTANTS WITH RGP

• Respect for people and opinions and confidently offer your point-of-view with clients and among colleagues
• A drive for proactively cultivating relationships with clients and colleagues
• Optimism when faced with challenges and complex situations, coupled with the drive to solve client issues
• Dedication to continuous improvement and development of your skillset and talents
• A strong personal identification with RGP's values – loyalty, integrity, focus, enthusiasm, accountability and talent

KEY RESPONSIBILITIES OF THE ROLE

You will be responsible for implementing and supporting the testing activities required for the products owned by the Operations and Enablement team.

Testing and Validation:

• Execute test cases and scripts to validate system functionality and user experience.
• Identify and document defects or discrepancies between expected and actual outcomes.
• Participate in issue resolution and retesting to ensure fixes are successful.

Collaboration and Communication:

• Collaborate with business users, developers, and Product team to ensure all requirements are fulfilled.
• Communicate test results and findings to relevant stakeholders.
• Provide feedback to improve system functionality and usability.

Documentation and Reporting:

• Document test plans, test cases, and test results.
• Create and maintain documentation for future reference and compliance.

Planning and Execution:

• Coordinate with the Test Lead in the development of a test scripts and identification of resources and schedules
• Develop test conditions to validate business requirements.

Skills:

• Strong analytical and problem-solving skills.
• Familiarity with software testing methodologies and tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of relevant industry standards and best practices

DESIRED EXPERIENCE AND REQUIREMENTS

• A minimum of a Bachelor's Degree is required; advanced degree or IT major preferred
• Experience with
  ServiceNow
  is required. Experience in ServiceNow HRSD is good to have.
• Experience as a Functional Consultant or in UAT preferred, but not required.
• Experience with defining the comprehensive functional testing needs for systems is preferred, but not required.
• Experience working in a Global Services environment preferred.
• Strong business systems analysis and presentation skills preferred.
• Superior communication and collaborative skills required.
• Superior Account and Stakeholder Management skills are required.

OTHER DETAILS:

Work Setup:
Hybrid: 2x a week onsite work in Paranaque

Work Schedule:
Mid-shift (3PM-12MN)

Equal Opportunity Employer

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a
ServiceNow Technical Consultant
to join our growing
ServiceNow
practice area. This is a 100% remote opportunity
Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.
As a
ServiceNow Technical Consultant
, working remotely, you will be responsible for the successful design, implementation, and ongoing support of ServiceNow solutions that meet our clients' business needs. You will work closely with clients to understand their requirements, provide technical guidance, and ensure the seamless integration and optimization of ServiceNow applications.

What You Will Be Doing
Solution Design and Implementation:

• Analyze and translate business requirements into technical specifications and robust ServiceNow solutions.
• Design, configure, develop, and implement ServiceNow applications and modules, including ITSM, ITOM, ITBM, HRSD, CSM, FSM, and other ServiceNow solutions.

Customization And Integration

• Customize ServiceNow applications to meet specific business needs using JavaScript, GlideScript, and other relevant technologies.
• Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration methods.

Project Management

• Lead and manage ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget.
• Provide project status updates, manage project risks, and communicate effectively with stakeholders.

Consultation And Support

• Collaborate with clients to gather requirements, provide technical consulting, and recommend best practices.
• Offer ongoing support and troubleshooting for ServiceNow applications and integrations.

Training And Documentation

• Create and maintain comprehensive technical documentation, including design specifications, user guides, and process workflows.

What You Will Bring

• Minimum of 3-5 years of experience working with the ServiceNow platform.
• Proven experience in designing, developing, and implementing ServiceNow solutions.
• Proficiency in JavaScript, HTML, CSS, and other web development technologies.
• Strong understanding of ServiceNow architecture and data model.
• Experience with ServiceNow integration methods, including REST and SOAP APIs.
• Knowledge of ITIL processes and best practices.
• Bachelor's degree in computer science, Information Technology, or a related field.

Certifications

• ServiceNow Certified System Administrator (CSA) is required.
• Additional certifications such as ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) are highly desirable.

Preferred Qualifications

• Experience with Customer Service Management and CCaaS.
• Experience with CTI and IVR integrations.
• Experience with Agile/Scrum methodologies.
• Familiarity with additional ServiceNow products and modules.
• Knowledge of cloud platforms and technologies.

About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

JOB SUMMARY:

We are seeking an experienced ServiceNow Tester with a strong consulting mindset and expertise in Customer Service Management (CSM) capabilities. This role requires not only technical testing proficiency but also the ability to collaborate closely with client stakeholders, support ongoing Agile development within Scrum teams, and transfer knowledge to client team members. The successful candidate will play a key role in ensuring the quality and successful migration of custom ServiceNow applications into the standard CSM framework.

JOB RESPONSIBILITIES:

• Collaborate with two Scrum teams (US and Philippines) to plan, design, execute, and manage test activities for ServiceNow CSM.
• Develop and execute test cases, scripts, plans, and procedures (manual and automated) aligned with CSM best practices.
• Validate migration of custom ServiceNow applications into the CSM capability, ensuring alignment with design principles and business outcomes.
• Act as a consultative partner, engaging with client stakeholders to understand requirements, identify risks, and recommend improvements.
• Provide knowledge transfer and mentoring to client team members on CSM features, design principles, and practical usage.
• Ensure traceability between requirements, test cases, and defects, with strong follow-up to resolution.
• Contribute to continuous improvement of testing processes, tools, and methodologies within an Agile/Scrum environment.
• Document and communicate testing outcomes, risks, and recommendations clearly to both technical and business stakeholders.

JOB QUALIFICATIONS:

• Proven experience testing ServiceNow applications, specifically within the CSM module.
• Strong understanding of CSM capabilities, design principles, best practices, and practical application.
• Prior involvement in ServiceNow migrations or implementations, ideally involving custom-to-standard transitions.
• Solid grasp of Agile/Scrum methodology, with experience working in distributed teams.
• Excellent communication, consulting, and stakeholder engagement skills.
• Ability to mentor and assist client team members, fostering capability uplift.
• Strong analytical, follow-up, and problem-solving skills, with a focus on outcomes and client success.