98 Servicenow Administrator jobs in the Philippines

JOB SUMMARY:

The ServiceNow Administrator will be responsible for the ongoing support, maintenance, and optimization of existing SaaS applications, with a primary focus on ServiceNow ITSM modules. The role involves ensuring smooth operation of systems, managing incidents and change requests, and coordinating with multiple support teams to maintain service quality and business continuity

JOB RESPONSIBILITIES:

• Provide day-to-day administration and operational support for ServiceNow and other SaaS applications.
• Manage and resolve incidents, service requests, and change tickets in accordance with ITSM principles.
• Monitor system performance and ensure application uptime and stability.
• Coordinate with internal and vendor support teams to troubleshoot and resolve issues.
• Maintain accurate configuration and documentation of application workflows, processes, and integrations.
• Support regular updates, patches, and upgrades of ServiceNow and related systems.
• Ensure adherence to ITIL/ITSM standards and change management best practices.
• Assist in process improvements and automation opportunities within ServiceNow.

JOB QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience supporting vendor/SaaS applications.
• Solid understanding of ITSM processes — especially Incident and Change Management.
• Hands-on experience in ServiceNow Incident and Task Management modules.
• Strong coordination and communication skills to work effectively across multiple teams.

At GHD, we don't just believe in the power of commitment, we live and breathe it every day.

That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.

Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you.

Who are we looking for?

We are seeking an experienced ServiceNow Administrator. This role contributes to the strategic direction and design of GHD's enterprise Employee Service Centre and provides the technical authority to administer and develop the ServiceNow platform.

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in but are not limited to:

·

• Administration: Configuring, Managing and Maintaining the GHD ServiceNow Platforms (Prod, Test, Dev)
• Security: Ensuring the GHD ServiceNow Platform is secure and updated to the latest security patches and ensure robust Identity and Access Management
• Performance Management: Monitoring and maintaining the Health and Performance of all Instances
• Governance:Working with Security, Compliance and Data teams to ensure GHD ServiceNow meets all internal and external policies and governance
• Project Support: Working within Project and Agile Development teams to deliver projects and solutions
• Incident Management:Using ITIL methodologies to manage Incidents and Operational Defects
• Integration Management: Configuring integration of ServiceNow with other applications and technologies, including Identity Management, SAP & Document Management systems
• Capacity Management: Ensuring the Platform is configured to meet future business needs through Optimization, Capacity Management and Continual Improvement
• Strategic Guidance: Providing guidance and advice in Architectural design and Roadmaps
• Training and Advocacy:Assist in Training and Education of ServiceNow and drive adoption

What you will bring to the team:

• Bachelor's degree in Computer Science, Information Systems or demonstrated experience to meet the key skills and competencies
• 5+ years in ServiceNow, strong ITSM, ITOM, CMDB, Integrations background
• Demonstrated background in Portal development with solid JavaScript, HTML, CSS skills
• Experience in developing and implementing systems, processes and procedures to meet customer requirements end-to-end
• Experience integrating different platforms and business applications
• Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.
• A positive approach to Continual Improvement and Advocacy of ServiceNow

Interested? Apply now

Contact Pebles Florencio – Talent Acquisition Business Partner

GHD is an equal opportunity employer, and we want everyone to be able to fully participate in our recruitment process. We value a diverse workforce and an inclusive culture. We encourage applications from Aboriginal and Torres Strait Islander peoples and people of all identities.

GHD embraces a range of flexible work practices to create a work environment focused on well-being, flexibility and productivity where our people can thrive.

We respectfully ask that no agency resumes be presented at this stage.

Come together and make a meaningful impact.

We bring our people together to create something bigger and solve some of the world's most complex problems. Come and experience the power of commitment and see strategy and ideas come to life when you join GHD.

Let's drive real change.

Our Pledge to You

At GHD, we don't just believe in the power of commitment, we live and breathe it every day.

That's why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.

See where your commitment could take you.

That's the #PowerOfCommitment

Who we are

GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.

The Power of Commitment is our brand promise. It's what makes us different. We are bound to our stated vision and determination to address humanity's most urgent needs: to make water, energy and urbanisation sustainable for generations to come.

Job Description
At GHD, we don't just believe in the power of commitment, we live and breathe it every day.
That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.

Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you.

Who are we looking for?
We are seeking an experienced
ServiceNow Administrator
. This role contributes to the strategic direction and design of GHD's enterprise Employee Service Centre and provides the technical authority to administer and develop the ServiceNow platform.

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in but are not limited to:

• Administration: Configuring, Managing and Maintaining the GHD ServiceNow Platforms (Prod, Test, Dev)
• Security: Ensuring the GHD ServiceNow Platform is secure and updated to the latest security patches and ensure robust Identity and Access Management
• Performance Management: Monitoring and maintaining the Health and Performance of all Instances
• Governance: Working with Security, Compliance and Data teams to ensure GHD ServiceNow meets all internal and external policies and governance
• Project Support: Working within Project and Agile Development teams to deliver projects and solutions
• Incident Management: Using ITIL methodologies to manage Incidents and Operational Defects
• Integration Management: Configuring integration of ServiceNow with other applications and technologies, including Identity Management, SAP & Document Management systems
• Capacity Management: Ensuring the Platform is configured to meet future business needs through Optimization, Capacity Management and Continual Improvement
• Strategic Guidance: Providing guidance and advice in Architectural design and Roadmaps
• Training and Advocacy: Assist in Training and Education of ServiceNow and drive adoption

What you will bring to the team:

• Bachelor's degree in Computer Science, Information Systems or demonstrated experience to meet the key skills and competencies
• 5+ years in ServiceNow, strong ITSM, ITOM, CMDB, Integrations background
• Demonstrated background in Portal development with solid JavaScript, HTML, CSS skills
• Experience in developing and implementing systems, processes and procedures to meet customer requirements end-to-end
• Experience integrating different platforms and business applications
• Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.
• A positive approach to Continual Improvement and Advocacy of ServiceNow

Interested? Apply now
Contact Pebles Florencio – Talent Acquisition Business Partner
GHD is an equal opportunity employer, and we want everyone to be able to fully participate in our recruitment process. We value a diverse workforce and an inclusive culture. We encourage applications from Aboriginal and Torres Strait Islander peoples and people of all identities.

GHD embraces a range of flexible work practices to create a work environment focused on well-being, flexibility and productivity where our people can thrive.

We respectfully ask that no agency resumes be presented at this stage.
About Us
Come together and make a meaningful impact.
We bring our people together to create something bigger and solve some of the world's most complex problems. Come and experience the power of commitment and see strategy and ideas come to life when you join GHD.

Let's drive real change.
Our Pledge to You
At GHD, we don't just believe in the power of commitment, we live and breathe it every day.

That's why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.

See where your commitment could take you.

That's the
#PowerOfCommitment
Who We Are
GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.

The Power of Commitment is our brand promise. It's what makes us different. We are bound to our stated vision and determination to address humanity's most urgent needs: to make water, energy and urbanisation sustainable for generations to come.

We are seeking a committed and experienced ServiceNow Administrator to join our team. In this role, you will be instrumental in managing the transition and integration of ServiceNow capabilities. Your role will ensure that the ServiceNow platform operates optimally and is fully aligned with the evolving needs of our expanded business environment.

Key Responsibilities:

• Platform Management: Oversee the administration and maintenance of the ServiceNow platform, including user and group management, access controls, and system configurations.
• Customization & Configuration: Adapt and configure ServiceNow applications and modules to meet the specific requirements of the business processes.
• Performance Monitoring: Continuously monitor system performance and conduct regular health checks, ensuring the platform operates at peak efficiency.
• Issue Resolution: Troubleshoot and resolve issues related to the ServiceNow platform, providing timely support to end-users, particularly in the context of new integrations and changes.
• Upgrades & Maintenance: Plan and execute platform upgrades and patches, ensuring minimal disruption to services, with a focus on integrating new assets and capabilities.
• Documentation: Develop and maintain detailed documentation for all configurations, customizations, and workflows.
• Stakeholder Collaboration: Collaborate closely with developers, business analysts, and other stakeholders to gather requirements and implement solutions that support the evolving business landscape.

Qualifications:

• Minimum of 3 years of experience as a ServiceNow Administrator or in a similar role, preferably with experience in integration or transition projects.
• Proficiency in ServiceNow administration, including user management, access control, and system configurations. Knowledge of JavaScript, HTML, and CSS is a plus.
• ServiceNow Certified System Administrator or equivalent certification is preferred.
• Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

Preferred Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience with ITIL processes and IT Service Management (ITSM) best practices, particularly in environments undergoing change.
• Familiarity with Agile development methodologies.
• Knowledge of on-prem, cloud computing, and SaaS environments.
• Ability to communicate complex issues in a clear and understandable manner.

Others:

• Only those applicants who already have the right to live and work in the Philippines are eligible to apply for this role.

Work Schedule

Employees will be expected to adhere to a flexible hybrid work schedule, with a required presence in the office for 1 day per week, allowing for customization of work hours within a specified morning or mid-shift time frame.

Candidate Experience

At Aeven, we value every job applicant and prioritize our candidate experience. Here is an overview of our standard recruitment process: After application, please expect feedback within 5 working days.

Three interview rounds:

First round:
Interview with SMEs and potentially a colleague. Feedback within 1 week.

Second Round:
Interview with Hiring Manager. Feedback within 1 week.

Potential Third Round:
Interview with Global (Denmark) Manager. Feedback within 1 week.

Successful candidates will receive feedback and job offers directly from Human Resources.

Company Overview

Our business was born at 28 years old. We earned our experience as part of Denmark's foremost IT infrastructure specialist. Now we're ready to take the next step with you

Aeven is a new company formed from part of NNIT. That means that even before we opened our doors, we'd clocked up three decades of experience serving critical industries such as life science & healthcare, the public sector, finance, energy & utilities, industrial goods & manufacturing, and retail & consumer goods.

At Aeven, we're on a quest to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we employ sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.

We're here to provide digital infrastructure that helps companies and institutions steer a straight course. "With Aeven, wherever you're going, we're here – with you all the way. Locally anchored in Denmark but with a global reach, we have three decades of experience helping businesses and institutions on which the health, wealth, and security of millions depends, navigate uncertainty, and thrive". - Henrik Bodskov, CEO

Read more about AEVEN:

If you possess the requisite qualifications and experience and are eager to embrace this challenge, please submit a personal message outlining your suitability for the position, along with your CV/resume, to our HR Senior Specialist,
Seth Leis )
, who welcomes any inquiries you may have.

On top of the statutory benefits stipulated by the local law, AEVEN PH employees enjoy the following benefits upon joining:

• Competitive Compensation
• Clothing & Laundry Allowance
• Communication Allowance
• Fitness Allowance
• Healthcare/HMO
• Medical Allowance (Employees/Dependent)
• Life Insurance
• Paid Time Off (convertible to cash)
• Compassionate Leave
• Birthday Leave
• Well-being Leave
• Rice Subsidy
• Emergency Loan
• First Baby Gift
• Wedding Gift
• Year-End Gift
• Performance Bonus
• Flexible Working Hours
• Work from Home Arrangement (even before the pandemic)
• Free Breakfast on Tuesday, Wednesday, and Thursday
• Free fruits and a wide selection of tea and coffee for free
• Annual flu vaccination for free

The ServiceNow Administrator is responsible for providing advanced technical support, diagnosing and resolving complex technical issues in ServiceNow/FutureNow, and ensuring high levels of customer satisfaction. This role involves working closely with other support levels to escalate and resolve issues efficiently.

Job Description:

• Review and prioritize incoming incidents in your queue based on urgency and complexity.

• Ensure timely and efficient resolution of technical issues based on contractual SLAs.

• Track the progress of each ticket and provide regular updates on status, update pending tickets daily, providing customer communication using the activity stream.

• Direct support for incident submitters in Teams communicator (as applicable).

• Identify root causes of problems and implement solutions or workarounds as necessary.

• Creating Production stories based on incidents.

• Work with product owners, developers and other support teams for additional support on long running issues or tickets where the team scope is limited.

• Update and maintain internal knowledge base and documentation to reflect new solutions, common issues, and best practices.

• Collaborate with other technical support agents and internal teams to resolve complex issues and share knowledge

• Escalate unresolved or particularly challenging tickets to the next support level (level 3)

• Ensure that all issue resolutions meet the requirements

• Accurately track time spent on each ticket and technical issue to ensure efficient use of resources and adherence to service level agreements (SLAs)

• Escalate as necessary.

Qualifications:

• Minimum of three (3) years of experience working in a technical support role.

• ServiceNow Admin Certification or ServiceNow practical knowledge

• Proven experience in SaaS product support, specifically within the ServiceNow platform.

• Solid understanding of web application stack components, facilitating informed decision-making and collaboration with technical teams.

• Clear and coherent in verbal and written communication skills at a B2+ proficiency level, enabling effective interactions with diverse stakeholders.

• Strong service and customer-oriented mindset, consistently prioritizing client satisfaction and responsiveness in all support activities.

• Expertise in troubleshooting technical issues, utilizing systematic approaches to identify root causes and implement effective solutions.

• Ability to convey complex technical concepts in an accessible manner, ensuring comprehension among non-technical stakeholders.

• Proficient in problem-solving and client-facing scenarios, adept at managing challenges and fostering positive client relationships.

• Collaborative team player who excels in self-management and demonstrates a proactive, self-motivated approach to tasks and responsibilities.

• Exhibits a mature and professional demeanor, consistently approaching challenges with a positive attitude and a focus on constructive outcomes.

Be the architect of seamless solutions that keep global legal services running smarter

Build campaigns that inspire, while keeping your nights and weekends free for what matters most. Imagine building digital bridges for the legal world-systems that streamline, protect, and empower. Here, you'll gain global exposure, transform workflows, and make your mark on the future of legal services without leaving your country.

Job Description

As a ServiceNow Administrator, you will configure, support, and optimize the ServiceNow platform to ensure seamless workflows, accurate data, and empowered users. This role blends technical expertise with problem-solving to keep critical business operations performing at their best.

Job Overview

Employment type: Full-time

Shift: Night shift

Work setup: Onsite, Makati

Exciting Benefits Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 2-4 years' hands-on experience as a ServiceNow Administrator
• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
• Willingness and ability to work onsite

Technical Skills:

• Proficiency in ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.
• Experience with ServiceNow administration and configuration, including creation and management of business rules, UI policies, UI actions, client scripts, ACLs, workflow administration, report setup, and data imports.
• Familiarity with scripting languages such as JavaScript, HTML, and CSS.
• Knowledge of ITIL best practices and framework.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• ServiceNow Administrator Certification or other relevant certifications.
• Experience in a similar role within an enterprise environment.
• Familiarity with additional ServiceNow modules like HR Service Delivery, IT Operations Management, or Customer Service Management.

Your Daily Tasks

• ServiceNow Administration: Manage and support the ServiceNow platform, including configuration, customization, and implementation of applications and modules.
• Incident Management: Troubleshoot and resolve issues related to the ServiceNow platform, ensuring minimal disruption to business operations.
• Configuration Management: Maintain CMDB (Configuration Management Database) integrity and accuracy, ensuring data is up-to-date and reliable.
• User Support and Training: Provide technical support to end-users and conduct training sessions to enhance their understanding and use of the ServiceNow platform.
• Process Automation: Develop and implement workflows, scripts, and automation processes to improve efficiency and reduce manual effort.
• Upgrade and Patch Management: Manage the process of upgrading and patching the ServiceNow platform, ensuring compatibility and functionality of all features.
• Reporting and Analytics: Create and maintain dashboards and reports to provide insights into system performance and process efficiency.
• Documentation: Develop and maintain comprehensive documentation of configurations, changes, and processes.

About the Client

Building Smarter Systems for Smarter Legal Solutions

Our client is a trusted partner to global law firms, delivering technology solutions that streamline operations, protect sensitive information, and enhance efficiency. By leveraging ServiceNow and other advanced platforms, they ensure law practices around the world stay connected, secure, and client-focused. With innovation at their core, our client empowers legal teams to thrive in an ever-evolving industry.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

At iCXeed Philippines Inc., we believe in delivering excellence through innovation and collaboration. We are seeking a ServiceNow Administrator who will play a key role in ensuring the smooth operation and continuous improvement of our ServiceNow platform. If you are passionate about creating efficient workflows, optimizing ITSM and CSM modules, and supporting a dynamic team environment then this role is for you

• Manage and complete day-to-day administrative tasks on the ServiceNow platform.
• Configure and build functionality using CSM and ITSM modules to meet business needs.
• Develop workflows by creating business rules, UI policies, and UI pages based on client requirements.
• Maintain and enhance Knowledge Management functions within ServiceNow.
• Build and manage Reports, Dashboards, and Analytics to provide actionable insights.
• Collaborate with stakeholders to ensure the platform continues to support organizational goals.

• Strong knowledge and hands-on experience with ServiceNow CSM and ITSM modules.
• Proven ability to design and implement workflows, rules, and UI configurations.
• Experience managing Knowledge Management within ServiceNow.
• Ability to create and maintain detailed reports and dashboards.
• ServiceNow Administrator certification is a plus.
• Strong communication skills and a proactive, problem-solving mindset.

At iCXeed, we don't just fill roles, we grow careers. As part of our team, you'll enjoy:

• A culture of collaboration and continuous learning.
• Opportunities to work with global clients and cutting-edge tools.
• A supportive environment that values both professional and personal growth.

Be the architect of seamless solutions that keep global legal services running smarter

Build campaigns that inspire, while keeping your nights and weekends free for what matters most. Imagine building digital bridges for the legal world-systems that streamline, protect, and empower. Here, you'll gain global exposure, transform workflows, and make your mark on the future of legal services without leaving your country.

Job Description

As a
ServiceNow Administrator
, you will configure, support, and optimize the ServiceNow platform to ensure seamless workflows, accurate data, and empowered users. This role blends technical expertise with problem-solving to keep critical business operations performing at their best.

Job Overview

Employment type: Full-time

Shift: Night shift

Work setup: Onsite, Makati

Exciting Benefits Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
  
  )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Experience:
  2-4 years of experience
  working with the
  ServiceNow platform in an administrative role.
• Education:
  Bachelor's degree in Information Technology, Computer Science, or a related field
  (or equivalent work experience).

Technical Skills:

• Proficiency in ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.
• Experience with ServiceNow administration and configuration, including creation and management of business rules, UI policies, UI actions, client scripts, ACLs, workflow administration, report setup, and data imports.
• Familiarity with
  scripting languages such as JavaScript, HTML, and CSS.
• Knowledge of ITIL best practices and framework.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• ServiceNow Administrator Certification or other relevant certifications.
• Experience in a similar role within an enterprise environment.
• Familiarity with additional ServiceNow modules like HR Service Delivery, IT Operations Management, or Customer Service Management.

Your Daily Tasks

• ServiceNow Administration
  : Manage and support the ServiceNow platform, including configuration, customization, and implementation of applications and modules.
• Incident Management
  : Troubleshoot and resolve issues related to the ServiceNow platform, ensuring minimal disruption to business operations.
• Configuration Management
  : Maintain CMDB (Configuration Management Database) integrity and accuracy, ensuring data is up-to-date and reliable.
• User Support and Training
  : Provide technical support to end-users and conduct training sessions to enhance their understanding and use of the ServiceNow platform.
• Process Automation
  : Develop and implement workflows, scripts, and automation processes to improve efficiency and reduce manual effort.
• Upgrade and Patch Management
  : Manage the process of upgrading and patching the ServiceNow platform, ensuring compatibility and functionality of all features.
• Reporting and Analytics
  : Create and maintain dashboards and reports to provide insights into system performance and process efficiency.
• D
  ocumentation
  : Develop and maintain comprehensive documentation of configurations, changes, and processes.

About the Client

Building Smarter Systems for Smarter Legal Solutions

Our client is
a trusted partner to global law firms
, delivering technology solutions that streamline operations, protect sensitive information, and enhance efficiency. By leveraging ServiceNow and other advanced platforms, they ensure law practices around the world stay connected, secure, and client-focused. With innovation at their core, our client empowers legal teams to thrive in an ever-evolving industry.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as
one of the Top 20 Dream Companies of Filipinos in 2024,
Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

Let's be #BrilliantTogether

Position Overview
The Corporate Applications ServiceNow Administrator is a key contributor to the ISS STOXX Information Technology team and will have the opportunity to work across various ServiceNow applications and business teams. The position is a highly visible role and a key member of the ISS STOXX Information Technology team as ServiceNow is a mission critical application supporting ISS STOXX Global Helpdesk and PMO.

As this role is customer-facing, the candidate filling this position must be able to communicate well with co-workers and business teams. This role must be adoptive to various projects and platforms.

The role is responsible for supporting our ServiceNow applications including (ITSM, CSM, SPM, Corporate Services, Knowledge etc.). The ServiceNow administrator will perform access provisioning, resolve end user issues, perform patching, create reports and dashboards, update catalogs and record producers and other configurations.

Responsibilities

• Strong oral and written communication skills. Has ability to gather and analyze requirements from users and translate business requirements into technical specifications.
• Conduct day to day production activities, data maintenance, cleaning and verification in ServiceNow.
• Providing general support, administration, and maintenance for the ServiceNow platform.
• Working directly with end users to resolve support issues within ServiceNow.
• Assisting in the development and maintenance of the ServiceNow service catalog.
• Create ServiceNow reports and dashboards.
• Assisting in the creation and configuration of notifications, client scripts, business rules, metrics, and more within ServiceNow.
• Fulfill Service Requests assigned to the group within the scope of support.
• Assist in data imports/exports and maintain integrations to ServiceNow, AD, Salesforce and other internal applications.
• Demonstrated ability to effectively work in a multi-location team environment.
• Perform end to end testing of fixes/enhancements – execute unit and integration tests.
• Some project management and/or business analysis experience.
• Ability to learn new concepts and business processes rapidly with the enthusiasm to drive new initiatives and projects forward.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or an equivalent combination of skills, training, and experience.
• Minimum of 1 year of experience with ServiceNow platform use.
• Strong knowledge in ServiceNow Administration.
• Must have experience in writing requirements document and design documentation.
• Knowledge in configuration and scripting within ServiceNow including Flows, Client scripts, Business rules, UI Policies, Notifications, and Access controls.
• Knowledge and experience in user provisioning, roles and permissions.
• Knowledge in HTML, CSS, Javascript, and XML is a plus.
• Experience in building Service Catalogs and Record Producers is a plus.
• Experience in conducting code / configuration reviews and utilizing configuration management tools.
• Attention to detail and strong communication skills are a must.
• Demonstrates strong ability to manage multiple tasks while adhering to schedules and KPIs, effectively communicating issues and proposed solutions; collaborates well across teams and departments, engages with both business users and technical personnel, and consistently applies new concepts and techniques to enhance day-to-day operations and project outcomes.
• Ability to design solutions that incorporate best business practices with user's requirements.
• Experience with advanced excel data analysis (Formulas, Pivot tables, VLOOKUP's etc.) is a plus
• ServiceNow System Administrator Certification is a plus.
• ITIL foundations certification is a plus.
• Able to demonstrate a high degree of flexibility, including flexibility in working hours to support employees and customers across multiple time zones.

Work Shift and Arrangement

• Embrace a dynamic work environment to work on a mid-shift (2PM-11PM or 3PM-12AM).
• Amenable to go on a hybrid working arrangement (at least 3 days work onsite per week) and work in Makati City.

What You Can Expect From Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let's empower, collaborate, and inspire.

Let's be #BrilliantTogether.

About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

Visit our website:

View additional open roles:

Institutional Shareholder Services ("ISS") is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.