24 Servicenow Admin jobs in the Philippines

Details:
Job Description

*Key Job Responsibilities & Essential Functions *

• Listen to customers challenges and needs, educate them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customer
• Articulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and time
• Translate business requirements into technical requirements developing epics, stories and the fundamental technical concepts required to develop a particular solution
• Act as a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you by advising, reviewing work and providing constructive feedback on the solutions that are being delivered
• Remain abreast of industry trends and new developments to maintain current skills and remain current with industry standards to ensure solutions provided to customers are current and relevant

*Summary Of Qualifications *

• Demonstrated ability to develop and maintain excellent long-term client / supervisor / peer relationships through delivering positive and valuable experiences to our clients in every interaction
• Proven capability to work well under pressure and within tight deadlines
• Dedicated leader recognized for team building skills and amazing client service
• Deep knowledge of ServiceNow architecture and concepts
• Experience implementing and maintaining service management processes and tools
• Experience working closely with SME's, project managers, and process owners to collect business requirements
• Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
• Knowledge of Agile/Scrum methodology

Job Requirements

Details:

• Minimum 4 years of ServiceNow development/administration experience
• ServiceNow Certified System Administrator - required

• Additional ServiceNow Certifications - highly desired

• Certified Implementation Specialist - ITSM (or any other module/suite)

• Certified Application Developer

• Experience in developing ServiceNow functionality that integrates multiple ServiceNow modules (cross-platform)

• Deep technical and process knowledge of key ServiceNow modules and concepts must include

• Incident

• Change
• Problem
• Service Catalog
• Service Requests
• Service Portal
• Notifications

• Surveys

• Expertise in ServiceNow Development and Administration techniques:

• Server/Client side scripting

• Request Fulfillment workflow development
• UI Policy development
• Business Rules
• UI Pages
• UI Actions

• ACLs

• Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques

• REST APIs

• File import - Import sets/transform maps
• Orchestration

• LDAP integration

• Experience working in an agile environment utilizing Story/Defect methodology

• Experience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching process
• Experience managing ServiceNow code changes in update sets and promoting and applying update sets across instances
• Some experience working on projects outside of core ServiceNow ITIL/IT Service Management processes (CSM, ITBM or GRC) would be a plus
• ITIL V3 certification preferred

• Listen to customers challenges and needs, educate them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customer
• Articulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and time
• Translate business requirements into technical requirements developing epics, stories and the fundamental technical concepts required to develop a particular solution
• Act as a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you by advising, reviewing work and providing constructive feedback on the solutions that are being delivered
• Remain abreast of industry trends and new developments to maintain current skills and remain current with industry standards to ensure solutions provided to customers are current and relevant

Details:
Job Description

• Listen to customers challenges and needs, educate them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customer
• Articulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and time
• Translate business requirements into technical requirements developing epics, stories and the fundamental technical concepts required to develop a particular solution
• Act as a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you by advising, reviewing work and providing constructive feedback on the solutions that are being delivered
• Remain abreast of industry trends and new developments to maintain current skills and remain current with industry standards to ensure solutions provided to customers are current and relevant

Job Requirements

Details:

• Minimum 4 years of ServiceNow development/administration experience
• ServiceNow Certified System Administrator - required

• Additional ServiceNow Certifications - highly desired

• Certified Implementation Specialist - ITSM (or any other module/suite)

• Certified Application Developer

• Experience in developing ServiceNow functionality that integrates multiple ServiceNow modules (cross-platform)

• Deep technical and process knowledge of key ServiceNow modules and concepts must include

• Incident

• Change
• Problem
• Service Catalog
• Service Requests
• Service Portal
• Notifications

• Surveys

• Expertise in ServiceNow Development and Administration techniques:

• Server/Client side scripting

• Request Fulfillment workflow development
• UI Policy development
• Business Rules
• UI Pages
• UI Actions

• ACLs

• Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques

• REST APIs

• File import - Import sets/transform maps
• Orchestration

• LDAP integration

• Experience working in an agile environment utilizing Story/Defect methodology

• Experience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching process
• Experience managing ServiceNow code changes in update sets and promoting and applying update sets across instances
• ITIL V3 certification preferred

,

We're on the lookout for an experienced ServiceNow Developer and Administrator This is an individual contributor role that will allow you to spearhead our ServiceNow Portfolio initiatives.

Streamline workflows, improve user experiences, and keep our platform running at its best while supervising our ServiceNow Portfolio. If you enjoy solving challenges, creating user-friendly solutions, and working with a supportive team, this could be the perfect fit for you

Work Schedule: night shift
Set up / Location: Hybrid (occasional visits to Makati)
Responsibilities
The ServiceNow S trategic Portfolio Management Administrator is responsible for configuring, managing, and enhancing the ServiceNow SPM platform to support project governance, intake, and reporting. This role partners closely with the IT PMO, business leaders, and technical teams to ensure the platform drives strategic alignment, operational efficiency, and informed, data-driven decision-making.

• Oversee and enhance the ServiceNow SPM platform (intake forms, dashboards, time tracking, and reporting) to ensure compliance with ITIL 4 and Carenet governance standards.
• Optimize project intake, demand management, and KPI tracking processes to improve efficiency and minimize rework.
• Provide accurate portfolio data to support strategic planning, investment decisions, and the execution of the SPM governance model.
• Manage the SPM enhancement backlog in partnership with the ServiceNow Administrator and in alignment with the ServiceNow Governance Committee.
• Collaborate with resource leaders, project managers, and business analysts to streamline intake workflows, prioritize requests, and maintain accurate time tracking across 7Pace and ServiceNow.
• Partner with the PMO and key stakeholders to ensure platform capabilities align with organizational strategic goals.
• Deliver training and user support while keeping knowledge resources accurate and up to date.
• Maintain accurate and timely data entry to enable real-time analytics and reporting.
• Develop and manage dashboards and analytics to monitor project, program, client, and enhancement pipeline progress.
• Work with Finance and Accounting teams to ensure accurate labor reporting and meet operational reporting requirements.

Qualifications

• Bachelor's Degree in Computer Science, IT or related field (preferred)
• At least 5 years' experience working with ServiceNow - SPM Modules ITSM Service Catalog
• Familiarity with Azure DevOps, Power BI, Smartsheet, Salesforce and ServiceNow integration techniques.
• ServiceNow Administrator Fundamentals Certification is preferred.
• Strong Verbal and Written Communication Skills
• Excellent organizational and time management abilities.
• Experience supporting cross-functional teams and executive steering committees.
• Ability to work a flexible schedule, including night or weekend hours as needed

Note
Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

Installs, Maintains and Secures Computer System, networks and serves to ensure their function reliably

Hardware and Software installation, user account management, data backup, system performance monitoring.

Strong technical skills on Operating Systems

• Daily check of the server's physical health and cleanliness
• Ensure a copy of daily backup for SAP Databases
• Monitor of the server's performance (OS)
• Knows how to manage SAP's licenses
• Maintain the disk size at minimum
• Delete Log file
• Clean the operating system
• Daily check the server's physical health and cleanliness
• Monitor of the server's performance (OS)
• Maintain the disk size at minimum
• Clean the operating system
• Manage CAL licenses
• Manage VM workstation and SAP client IP distribution
• Daily check the server's physical health and cleanliness
• Monitor of the server's performance (OS)
• Maintain the disk size at minimum
• Clean the operating system
• Ensure a copy of daily backup for PMIS Databases
• Daily check the server's physical health and cleanliness
• Monitor of the server's performance (OS)
• Maintain the disk size at minimum Clean the operating system
• Manage the Ubuntu Server
• Knows how to setup the Apache/Php/MySQL services
• Fix Hardware and Software problems
• Install of additional applications in workstations
• Fix printer problems
• Delete Attendance Logs older than 3 months
• Maintain the biometric's physical health
• Configure routers, LAN switches, Wifis, DSL Modems

Fleet Management Training Institute Philippines, Inc.

Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels.

Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.

In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET's short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.

Job Position Summary

At Fleet Management, we're not just managing ships - we're revolutionising the maritime industry. Our cutting-edge technology and innovative solutions are transforming how the world's cargo moves across the seas. With over 630 vessels under our care, 20+ global offices and 30 years of experience we're not just a company - we're a fleet of possibilities.

You're the team member we've been searching for. Your role is crucial in managing our system platforms across both our on-premise and cloud provided solutions ensuring they are robust, secure and scalable.

We're not just looking for someone to just look after what we have. We need an energetic, passionate individual who brings new ideas to system administration and infrastructure to help keep Fleet moving forward.

Key Roles and Responsibilities

Cloud & On-Premise Infrastructure Leadership

• Strategic Design & Implementation: Lead AWS/Azure infrastructure design and deployment with internal teams and vendors, aligned with business and technical goals
• Active Directory (AD) Management: Optimise AD across locations—manage users, policies, permissions, and implement MFA and conditional access
• Cloud Optimisation: Use cloud-native tools and automation to improve performance and reduce costs without compromising security
• Server Administration: Maintain Windows/Linux servers—patching, updates, tuning, HA/DR readiness for critical systems
• Network Oversight: Configure and monitor Cisco Meraki networks; collaborate with cybersecurity on network hardening

Proactive System Administration

• Security Leadership: Partner with Cybersecurity to enforce ISO 27001, NIST, CIS standards; conduct audits and vulnerability assessments in line with overall business goals
• Performance Monitoring: Use Prometheus/Grafana to identify bottlenecks; build dashboards for real-time metrics visibility
• Backup & Disaster Recovery: Manage backup and disaster recovery strategies for cloud/on-premise; test and validate procedures regularly
• Automation & Scripting: Build Python/PowerShell scripts to automate tasks; mentor juniors in automation best practices

Driving Improvements and Changes

• Problem Management: Lead root cause analysis, implement fixes, and share insights to prevent recurring issues
• Project Leadership: Own infrastructure and user-facing projects; collaborate across teams for successful delivery
• Vendor Management: Participate in service reviews, negotiate contracts, and lead procurement for cost-effective solutions

Team Leadership and Mentorship

• Mentorship: Guide junior staff, promote learning, and support professional growth within the team
• Collaboration & Communication: Serve as a technical expert, resolve complex issues cross-functionally, and communicate clearly with stakeholders

Relationship:

INTERNAL:

• Daily interaction with all levels of organisation including remote workers, global office workers and vessel-board personnel.

EXTERNAL:

• Vendors of IT equipment and services

Job Experience, Functional Knowledge and Qualifications

ESSENTIAL – You must be able to show …

• 8+ years in IT systems administration, with at least 3 years in a senior roe managing enterprise-level Windows and Linux environments at scale (500+ end points)
• Direct experience of managing Microsoft Active Directory and Microsoft Entra – including PowerShell scripting
• Cloud administration in an AWS environment (as well as Google Cloud or Azure)
• Building / Managing of Linux instances (preferably CentOS or RedHat)
• Strong analysis skills – Proven ability to identify root causes, implement fixes, and lead improvements to boost system reliability and security
• Vendor Management – Track record of working with vendors to meet SLAs, negotiate contracts, and align solutions with business needs.
• Hands-on use of tools like Endpoint Central to manage assets and automate tasks efficiently.
• Skilled in designing Disaster Recovery and High Availability strategies for cloud and on-premise systems.
• Skilled in automation using scripting languages (PowerShell, Bash, Python) and tools like Ansible and/or Terraform
• Excellent communication skills in both written and spoken English

DESIRABLE – Would be great if you have these…

• Experience of handling updates on Meraki/Cisco or other next-gen firewalls and Linux instances
• Industry certifications in:
• Microsoft MCSE, Microsoft 365,
• AWS (Amazon Web Services)
• ITIL v3 or v4
• Cisco Certified Network Associate (CCNA)
• Familiar with security standards such as ISO27001/NIST/CIS
• Database Administration – familiar with regular DBA tasks on Oracle, MySQL/MariaDB, etc
• Use of tools like Prometheus and Grafana to track metrics and optimize performance.
• Ability to guide junior staff and promote learning and best practices.

Competencies:

• Analysis and Problem Solving (Level 3): Uses a systematic approach to root cause analysis on complex problems to identify underlying trends and put forward well-thought-out solutions to address the causes and reduce risk.
• Listening and Communicating (Level 2): Focuses on the individual they are communicating with. Writes and expresses thoughts clearly adjusting as necessary to the audience. Asks questions to clarify.
• Collaboration, inclusion, and teamwork (Level 2): A good team player that is personable, friendly, polite and takes the time to know people. Helps new colleagues and visitors feel welcome. Mentors and encourages junior members.
• Customer focus (Level 2): Understands the needs of the customer clarifying requirements and expectations. Adapts as necessary to changing requirements and is responsive, helpful with all requests. Sets high quality for service delivery.
• Planning and organising (Level 3): Uses technology and tools to drive effective project planning with projects having clear success criteria. Updates people when plans change and keeps them apprised of progress.
• Initiative (Level 2): Challenges existing ways of doing things. Looking for continuous improvement without being asked. Identifies ways to improve efficiency and effectiveness in own work and others in the team
• Accountability (Level 2): Responsible for delivery own work without unnecessary supervision. Always demonstrates integrity and ethical behaviour being a role model for others. Invites constructive feedback adjusting actions accordingly. Thinks through mistakes made and finds ways to prevent recurrence.
• Resilience and managing wellbeing (Level 2): Manages and responds to workload pressure with an open mind adjusting approach and seeking help when needed and seeking feedback to improve.
• Adaptability (Level 2): Seeks to understand the rationale for changes at Fleet looking for different perspectives to facilitate and positively contribute to the initiatives within the team and themselves.

Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.

Urgent Hiring

System Admin - skilled in Readinow GRC Platform

Alternative (ERP, CRM, HRIS, etc)

Can perform Basic SQL

Work Location : Taguig

Shift : Day Shift + 3X onsite - 2 WFH (depends with the line manager)

Client : Multinational

Mandatory Requirements

• Minimum of 1 to 3 years in business application support or functional system administration (e.g. GRC, ERP, CRM, HRIS platforms).
• Experience with the ReadiNow GRC platform is an advantage.
• Basic knowledge of SQL or programming is desirable but not essential.
• Strong understanding of how business systems support risk, compliance, or operational processes.
• Familiarity with the financial services industry is a plus.
• Able to work effectively in a fast-paced, team-oriented environment.
• Strong attention to detail, with a proactive and positive attitude.
• Excellent communication and problem-solving skills.
• Contractual - up to 18 months

Send CVs for screening