1,789 Service Representative jobs in the Philippines
Help Desk Representative
NCR Atleos
Posted 23 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Sapient Global Services
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro sites!
br>Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY!
Job Responsibilities:
•Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution. < r>•Update and maintain accurate records of customer interactions, transactions, and order details in the system. < r>•Stay updated on company policies, procedures, and services to provide accurate information to customers < r>•Contribute to a positive and collaborative team environment. < r>
WHAT CAN WE OFFER?
•Competitive Salary < r>•Opportunity for rapid career growth for Top Performers < r>•HMO with 2 free beneficiaries on Day One < r>•Shift Schedule (Day shift/Mid shift/Night shift) < r>•Pioneer, Non-voice, and Easy Accounts Available < r>•Free Coffee and Biscuits in the office < r>•Retirement/Life Insurance for Qualified Staff < r>•Incentives and Signing Bonuses and other Premium Benefits for you to enjoy. < r>
THIS IS FOR AN ONSITE WORK SET UP
br>Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY!
Job Responsibilities:
•Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution. < r>•Update and maintain accurate records of customer interactions, transactions, and order details in the system. < r>•Stay updated on company policies, procedures, and services to provide accurate information to customers < r>•Contribute to a positive and collaborative team environment. < r>
WHAT CAN WE OFFER?
•Competitive Salary < r>•Opportunity for rapid career growth for Top Performers < r>•HMO with 2 free beneficiaries on Day One < r>•Shift Schedule (Day shift/Mid shift/Night shift) < r>•Pioneer, Non-voice, and Easy Accounts Available < r>•Free Coffee and Biscuits in the office < r>•Retirement/Life Insurance for Qualified Staff < r>•Incentives and Signing Bonuses and other Premium Benefits for you to enjoy. < r>
THIS IS FOR AN ONSITE WORK SET UP
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
STACKPH
Posted today
Job Viewed
Job Description
As a Customer Service Representative, you'll be the first point of contact for customers, helping them with inquiries, resolving issues, and providing product or service information. Your main tasks include handling calls, emails, and live chats, ensuring a positive experience, and maintaining customer satisfaction. Strong communication and problem-solving skills are key to success in this role.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Bulacan, Bulacan
Neksjob Corporation
Posted today
Job Viewed
Job Description
Job description:
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or w/out CSE Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or w/out CSE Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Benguet, Benguet
Neksjob Corporation
Posted today
Job Viewed
Job Description
Job description:
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or w/out CSE Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or w/out CSE Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Tarlac, Tarlac
Neksjob Corporation
Posted today
Job Viewed
Job Description
Job description:
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or w/out CSE Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or w/out CSE Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
Pampanga, Pampanga
Neksjob Corporation
Posted today
Job Viewed
Job Description
Job description:
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or w/out CSE Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or w/out CSE Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
Bacolod, Negros Occidental
Neksjob Corporation
Posted today
Job Viewed
Job Description
Job description:
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or w/out CSE Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or w/out CSE Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
Makati, National Capital Region
Neksjob Corporation
Posted today
Job Viewed
Job Description
Job description:
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or w/out CSE Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or w/out CSE Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Laguna, Laguna
Neksjob Corporation
Posted today
Job Viewed
Job Description
Job description:
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or w/out CSE Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
With or w/out CSE Experience
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.
9