10 Service Providers jobs in Tanauan

• Graduate of Vocational course (Technical or Electronics course related) or at least 2-3 years in college,
• With experience in manufacturing company is required,
• Knowledge in process flow chart understanding,
• With hands on experience in MS Office,
• Must have keen attention to details and responsible.
• To support in smooth flow of complaint handling in order to achieve leadtime,
• To provide early detection of abnormality to prevent possible complaint and increase customer satisfaction,
• Support preparation in accordance to company audit handling standards, procedures and instructed activities.

• Graduate of Vocational course (Technical or Electronics course related) or at least 2-3 years in college,
• With experience in manufacturing company is required,
• Knowledge in process flow chart understanding,
• With hands on experience in MS Office,
• Must have keen attention to details and responsible.
• To support in smooth flow of complaint handling in order to achieve leadtime,
• To provide early detection of abnormality to prevent possible complaint and increase customer satisfaction,
• Support preparation in accordance to company audit handling standards, procedures and instructed activities.

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Company events
• Life insurance
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided

Work Location: In person

• Graduate of Vocational course (Technical or Electronics course related) or at least 2-3 years in college,
• With experience in manufacturing company is preferred,
• Knowledge in process flow chart understanding,
• With hands on experience in MS Office,
• Must have keen attention to details and responsible.
• To support in smooth flow of complaint handling in order to achieve leadtime,
• To provide early detection of abnormality to prevent possible complaint and increase customer satisfaction,
• Support preparation in accordance to company audit handling standards, procedures and instructed activities.

ABOUT POWER FACTORS

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world's renewable energy data.*

Power Factors' Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company's suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

*Outside China and India

ABOUT THE ROLE

Power Factors seeks a Customer Technical Support for SaaS in the Global Customer Support department to complete our team. As a member of the Global Customer Support department and reporting to the Manager of Technical Support, you will play a pivotal role as an internal support escalation subject matter expert. Our technical support services provide our customers with resolving technical challenges involving multiple platform issues, data flows, networking, communication failures, and KPI calculations for customer assets. 

The Technical Support Specialist is the 1st line of support for incoming issues, requests and phone calls, This position involves prioritizing incoming requests, assigning tasks to appropriate support teams, and ensuring timely and efficient responses to customer concerns while maintaining a high level of customer In this role, you will support our customers by resolving technical challenges involving platform issues, data flows, networking, communication failures and more.

This is part of the shifting 24x7 schedule that includes weekends.

WHAT YOU WILL BE DOING

• Receive, triage, and prioritize incoming technical support calls from customers.
• Receive incoming support requests through various channels such as phone and ticketing systems. Assess and prioritize cases based on urgency, impact, and customer Service Level Agreements (SLA).
• Gather detailed information from customers to accurately identify and document issues, including relevant symptoms, error messages, and troubleshooting steps already taken. Update the client as support tickets progress and communicate issue resolution.
• Troubleshoot and diagnose data flow issues from remote sites into the Power Factors Cloud. Perform diagnostic tests to resolve straight-forward issues or escalate complex cases to appropriate support tiers or subject matter experts.
• Identify and escalate priority issues or service disruptions to appropriate personnel, such as support managers or senior support specialists, for resolution. Ensure timely resolution of escalated issues to minimize the impact on customers.
• Maintain accurate and up-to-date records of support requests, including details of the issue, troubleshooting steps taken, resolution provided, and any follow-up actions required.
• Serve as the face of Power Factors with our Customers. Strive to meet or exceed customer satisfaction targets by providing professional, empathetic, and effective support experiences. Gather customer feedback and insights for continuous improvement.
• Provide expert technical support for PowerFactors SaaS Solutions used in renewable energy applications, particularly for solar, wind, storage and hybrid sites.
• Assist clients with troubleshooting, and resolving technical issues related to SCADA system operations, data collection, and control processes.
• Troubleshoot, diagnose, SaaS-related issues in real-time, ensuring minimal downtime for clients.
• Respond to customer inquiries through various channels (phone, ticketing system) with clear, concise, and actionable solutions.
• Create and maintain detailed documentation for the resolution provided in the support ticketing system.
• Create knowledge articles of recurring issues solutions, best practices and configuration guidelines in the knowledge base system.
• Collaborate with internal teams, including engineering, product development to escalate and resolve more complex issues.
• Own Customer issue resolution and communication from start to end including engaging cross-functional teams for assistance in the background.
• Participate in weekly on-call rotation.

WHAT YOU WILL NEED TO BE SUCCESSFUL
- We believe you enjoy working in a purpose-driven organization and thrive in an environment where you need to find creative solutions to challenging problems in a fast-changing context. This also means that you effectively manage multiple tasks of varying complexities, work well in a fast-paced environment, and are driven by continuous learning and growth. Specifically, we are looking for someone with the following toolbox:
- Bachelor's degree in engineering (Renewable /Communication/Data Engineering preferred).
- Minimum of 3 years of experience in a technical support role. Renewable industry or operations & maintenance (O&M) preferred).
- Knowledge of CRM / Ticketing system as well as ticketing workflows

COMPETENCIES AND QUALIFICATIONS

• Software Proficiency. Proficient in using relevant software and support tools, CRM platforms like Freshdesk as well as Technical Support ticketing workflows. Familiarity with SaaS (Software as a Service) products and technologies is a plus.
• Database Knowledge. Familiar with SQL and relational databases.
• Cloud Computing. Good understanding of cloud computing platforms and databases such as Azure and AWS (Amazon Web Services).
• Computer Networking Expertise. Experience working with Linux and networking fundamentals. Good understanding of networked devices and communication protocols.
• Troubleshooting. The ability to diagnose and resolve technical issues efficiently is fundamental. This includes researching problems, following procedures, and using relevant tools.

Soft Skills

• Communication
• Empathy and Customer Focus
• Time Management and Prioritization
• Adaptability
• Team Player

LIFE @ POWER FACTORS

We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry. We are a team of bold and ingenious talents driven by results. We are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

WHY JOIN US

By joining the Power Factors team, you'll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together - committed, conscientious and collaborative. With many opportunities for professional growth, Power Factors is here to support your development as we lead the charge in transforming the energy industry.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
• Experience in Windows & non-Windows Operating environment
• Recommend and apply solutions, including on-site repair for remote users
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Determine and execute system reconfiguration needs.
• Establish end user service level agreements.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

Technical Support Engineer

1. Technical Support:

• Collaborate with the sales team to provide technical support and information during the sales process.
• Respond to customer inquiries and provide data on products, installation, and maintenance procedure.

2. Needs Analysis:

• Assess customer requirements and recommend appropriate fire safety solutions, ensuring compliance with relevant codes and standards (e.g., NFPA, local regulations).
• Conduct site visits and risk assessments to identify potential fire hazards and recommend suitable fire protection systems.

3. Product Knowledge:

• Maintain in-depth knowledge of our product range, including fire alarms, suppression systems, sprinkler, kitchen and FM200.
• Stay updated on industry trends, new technologies, and competitor offerings.

4. Proposal Development:

• Prepare and present detailed technical proposals, bids, and quotations tailored to client specifications.
• Collaborate with engineers and project managers to ensure solutions meet technical and budgetary requirements.

5. Customer Education::

• Develop technical content for customer-facing documentation and engagement thru social media, including manuals and installation. 5.

6. Customer Relationship Management:

• Build and maintain strong relationships with clients, contractors, and key decisionmakers in target markets.

Requirements:

· Bachelor's degree in Mechanical Engineering or a related field.

· Proven experience in technical sales and technical background, preferably in the electrical, mechanical, and general engineering industry.

· Excellent communication and presentation skills.

· Ability to work independently and as part of a team.

· Strong problem-solving skills and attention to detail.

· Must Know how to drive.

Got technical support experience? Get hired and jumpstart your iQorian journey with us. Be More with iQor

From customer interactions to product support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let's get started

You've got energy, enthusiasm, drive and determination. We've got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Let's match

Our Customer Service Representatives or Call Center Agents are responsible for:

• Handling inbound customer service calls;

• Processing inbound sales calls;

• Taking inbound or placing outbound collections calls;

• Answering technical support inquiries via incoming calls, chat or email;

• Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and

• Performing other duties as assigned.

Minimum Requirements:

• Previous six months or more call center or customer service experience is required;

• Ability to develop rapport and demonstrate a caring attitude;

• Excellent data entry and internet navigation skills;

• Clear and distinct oral and written communication skills in English;

• Must be detail oriented;

• Dynamic interpersonal and judgment skills;

• Professional demeanor and dependable work ethic;

• Ability to work in a fast-paced environment and multi-task; and

• With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Job Type: Full-time, Permanent

What's to love about being an #iQorian?

• Competitive Basic Pay + Non-Taxable Allowance

• HMO* + you can enroll up to FIVE (5) dependents including Common Law Spouse/LGBT Partner

• Quarterly Appraisals

• Monthly Performance Incentives

• Up to 30 Days Paid Leaves with 21 Days convertible to cash

*Terms and conditions apply.

ABOUT POWER FACTORS

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world's renewable energy data.*

Power Factors' Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company's suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

*Outside China and India

ABOUT THE ROLE

The Technical Support Engineer's primary responsibility is to provide remote technical guidance to customers. This position directly involves troubleshooting hardware, software, and/or firmware to identify problems which prevent the customer's data acquisition system (DAS) from functioning properly. The successful applicant will work collaboratively with local and remote team members, as well as interact on a regular basis with other company resources, experts and management located in various parts of the world. We are a global team providing top notch support to all Power Factor's customers on a 7 x 24 basis.

KEY RESPONSIBILITIES

Customer Support & Issue Management

• Serve as the first point of contact for incoming support requests via phone, and ticketing systems.
• Triage, prioritize, and categorize issues based on severity, customer impact, and SLAs.
• Collect and document detailed issue information including symptoms, error messages, logs, and prior troubleshooting steps.
• Communicate regularly with customers on ticket progress, updates, and resolution status.
• Ensure timely escalation of critical issues to appropriate internal teams (Tier 2/3, Engineering, Product, SCADA Delivery).
• Own the issue lifecycle—from intake to resolution—coordinating internal collaboration as needed.

Technical Troubleshooting & Diagnostics

• Troubleshoot software, hardware, and network-related issues across SCADA/EMS systems and cloud infrastructure.
• Identify and resolve data flow interruptions from remote SCADA sites into our SaaS platform.
• Execute diagnostic tests, apply configuration changes, and provide actionable solutions for known issues.
• Collaborate cross-functionally on complex problems involving firmware, network communications, field devices, and cloud integrations.
• Coordinate RMAs for hardware failures, ensuring compliance with warranty and repair policies.

Documentation & Knowledge Sharing

• Maintain accurate and up-to-date support tickets, including all troubleshooting actions, findings, and final resolutions.
• Contribute to internal knowledge base articles, including FAQs, configuration guides, and repeat issue solutions.
• Provide feedback to engineering and product teams to improve product reliability, supportability, and usability.

Team Participation & Availability

• Participate in a rotating on-call schedule to support customers outside of standard business hours.
• Collaborate with team members in regular standups, case reviews, and training sessions.

QUALIFICATIONS REQUIRED

We believe you enjoy working in a purpose-driven organization and that you thrive in an environment where you need to find creative solutions to challenging problems in a fast-changing context. This also means that you are effective at managing multiple tasks of varying complexities, work well under pressure, and are driven by continuous learning and growth. Specifically, we are looking for someone with the following toolbox:

• Bachelor's degree or equivalent in electrical engineering, Renewable Energy, Computer Science, or a related technical field.
• Proven experience (2+ years) in SCADA delivery, technical support, or a similar customer-facing role, particularly with SCADA systems in the renewable energy industry.
• Strong understanding of SCADA systems, network protocols, data acquisition, and remote monitoring technologies.
• Familiarity with renewable energy sources, including solar, wind, and energy storage systems, is highly desirable.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Strong communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
• Ability to work effectively in a fast-paced environment and manage multiple support requests simultaneously.
• Experience with ticketing systems and customer relationship management (CRM) tools is a plus.
• Flexibility and a strong customer service mindset.
• Familiarity with photovoltaic system construction and terminology
• Exhibits a positive and professional attitude
• Possesses a high level of organizational skills and the ability to multi-task
• Experience in Linux system is a plus

LIFE @ POWER FACTORS

We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry. We are a team of bold and ingenious talents driven by results. We are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

WHY JOIN US

By joining the Power Factors team, you'll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together - committed, conscientious and collaborative. With many opportunities for professional growth, Power Factors is here to support your development as we lead the charge in transforming the energy industry.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

REQUIREMENTS:

College Graduate at least 4 years course.

Must be Computer Literate.

Fast learner, easy to get along with and Hardworking.

SUMMARY JOB DESCRIPTION:

Received PR from Sales Department- have it encoded on the monitoring.

Sending of daily output monitoring to Sales Dept. Assist Superior on the need data.

Coordinate with Cutter as well as Sewers regarding sewing items.

Prepares transmittal for all finished goods.

Coordinate with the warehouse personnel regarding issuance of fabric.

Job Type: Full-time

Benefits:

• Health insurance
• Paid training
• Transportation service provided

Work Location: In person