2,646 Service Operations jobs in the Philippines

JOB DESCRIPTION

Platform Operation Management of Assigned Service(s)

• Implement changes and service request according to predefined procedures (e.g. patch or bugfix deployment, maintenance activities)
• Consolidates and endorse platform(s) CI properties to Configuration Management Database (CMDB) Manager
• Create reports such as platform(s) performance and problem status
• Execute platform(s) security (create and maintain users roles and privileges)
• Assess and monitor platform(s) performance
• Perform platform(s) patching, tuning and hardening
• Forecast platform(s) growth for Capacity management

Platform Production Management of Assigned Service(s)

• Prepare level 2 Support Troubleshooting Manual

• troubleshooting for application and support

• monitoring of application

• management of out systems, D365 and dotnet platform

• website and application management

• UNIX and Linux system administration

• AWS or Microsoft azure cloud management

• Windows server management

• Plan, review and update Method of Procedures (MOP)

• Prepare, analyze and update Service Checklist
• Set-up and update preventive maintenance checklist

Level 3 Support of Assigned Service(s)

• 24x7 On-call Incident Analyst for escalated incidents
• Perform troubleshooting for incidents with severity 1 and 2
• Provide regular updates according to agreed, time and motion, incident Turn Around Time (TAT)
• Correspond to next level support engineer for unfamiliar incidents
• Perform Root Cause Analysis (RCA) for recorded Problems and Incident

Platform Design Solution of Assigned Service(s)

• Evaluate new platform solutions (products and features)
• Setup development environment for platform type approvals
• Act as consultant relevant to existing platform solutions
• Conduct failure point analysis for cross platform systems

Perform other job-related duties as assigned

JOB QUALIFICATIONS AND SKILLS REQUIRED

• Minimum 4 years working experience in platform administration and management
• Cross-Platform Administration (Cloud, Linux & Windows; Linux is a must)
• Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication),
• Computer Science/Information Technology or equivalent
• Solid knowledge in system management that include backup/recovery, monitoring, performance tuning, optimization, and hardening
• Computer-literate performer with extensive software and application proficiency covering wide variety of applications (e.g. Microsoft O365, OutSystems, DotNet, etc)
• Knowledge in IT governance framework similar to ITIL
• Exceptional listener and communicator who effectively conveys information verbally and in writing.

This is Direct hire - Permanent role to our client -

The salary range on this post is NOT the actual Budget of our client. Salary offer depends on your skills and experience and for approval of our client's management. They may still negotiate you.

Specific position: Service Delivery Manager / Operations Manager

• Graduate of Bachelor's Degree
• ·Amenable to work 100% onsite in OTC Building, Antipolo, Rizal
• Willing to work on any shift assigned & shifting/rotational schedule
• At least 2 years of Service Delivery (Managerial level) - managing operations full customer service
• Extensive working experience handling local credit card account/financial accounts
• Experience in managing Financial Accounts: credit card customer service local and/or international
• Experience managing accounts under customer service, technical support and e-commerce business model and well versed in dealing with high volume of transactions in a BPO setting.
• Experience maintaining, developing and analysis of operational statistics.
• Experience in managing Sales with AVAYA: Required
• Experience maintaining, developing and analysis of operational statistics.
• Understanding of Key Metrics and Penalty driven metrics
• Proficiency in MS OFFICE and Google Docs
• Project Management
• Capacity Planning Skills
• Training and Presentation Skills
• Client Management and Service Delivery Skills
• Process Documentation Knowledge: Process Documentation (SOPs) and Key Customer Related Processes (KCRP)
• P& L and Auditing Skills
• Quality Tools and Approaches: DMAIC, RCA, Ishikawa, Pareto, Six Sigma
• Excellent communication and interpersonal skills.
• _ No Attendance issues from previous employment
• Can start ASAP

Job Types: Full-time, Permanent

Pay: Php53, Php65,000.00 per month

Application Question(s):

• Are you willing to work 100% on-site in Tarlac?
• Are you willing to work on any shift assigned & shifting schedule?
• How many years of total working experience do you have in BPO Companies?
• How many years of total working experience do you have as Service Delivery / Operations MANAGER (for BPO)? (it should be LEADERSHIP - Managerial level)
• How many years of total working experience do you have in - managing operations full customer service of BPO Industry?
• Do you have hands-on experience in managing the technical support?
• Do you have hands-on experience in managing the e-commerce business model?
• How many years of total working experience do you have in managing/handling Financial Accounts: credit card service local and/or international?
• Do you have hands-on experience in maintaining, developing and analysis of operational statistics? SPECIFY your experience
• How many years of total working experience do you have in Project Management?
• SPECIFY if you have hands-on experience with the following Quality Tools and Approaches and SOFTWA: DMAIC, RCA, Ishikawa, Pareto, Six Sigma; AVAYA Software, ServiceNow
• How much is your expected Salary? Php- basic pay/Month

Education:

• Bachelor's (Preferred)

Work Location: In person

1. Service Operations Management

• Supervise and coordinate daily service operations, including scheduling, dispatching, and monitoring field technicians.
• Ensure timely completion of installation, preventive maintenance, and repair activities.
• Implement standard operating procedures (SOPs) to maintain service quality and efficiency.
• Monitor service KPIs such as turnaround time, response rate, and customer satisfaction.

2. Team Leadership & Development

• Lead, coach, and evaluate service technicians and coordinators.
• Conduct performance reviews and recommend training programs for skill enhancement.
• Foster a positive and collaborative work environment aligned with company values.

3. Customer Relationship Management

• Handle escalated client concerns and ensure prompt resolution.
• Build and maintain strong relationships with clients to promote trust and repeat business.
• Coordinate with the Sales and After-Sales departments to ensure seamless customer service.

4. Process Improvement & Reporting

• Identify and implement process improvements to enhance operational efficiency.
• Analyze service data and prepare regular reports on performance metrics.
• Oversee spare parts management, warranty claims, and service documentation.

5. Compliance & Safety

• Ensure all operations comply with company policies, safety regulations, and industry standards.
• Monitor field activities to ensure adherence to safety and quality protocols.
• Maintain accurate service records and ensure proper documentation for all transactions.

• Bachelor's Degree in Engineering, Business Administration, or a related technical field.
• At least 5 years of experience in service operations, preferably in kitchen equipment, appliances, or related technical services.
• Proven leadership and team management skills.
• Strong technical background in equipment maintenance and troubleshooting.
• Excellent communication, problem-solving, and customer service skills.
• Proficient in MS Office and service management systems.

Operational Management

• Oversee daily service operations to ensure smooth workflow and high-quality service delivery.
• Develop, implement, and monitor operational policies, procedures, and standards.
• Coordinate with other departments (HR, Finance, Sales, and Production) to align operational strategies.
• Ensure compliance with safety, health, and regulatory standards.

Team Leadership & Development

• Supervise, train, and motivate staff to achieve service goals.
• Conduct performance evaluations, provide feedback, and create staff development plans.
• Manage scheduling, work assignments, and shift rotations for service teams.
• Promote teamwork, accountability, and a service-oriented culture.

Customer Service Excellence

• Ensure prompt and professional resolution of customer issues and complaints.
• Monitor customer feedback and implement improvements to enhance satisfaction.
• Develop service recovery protocols for critical service issues.

Financial & Resource Management

• Prepare and manage operational budgets, including labor and resource allocation.
• Monitor and control costs while maintaining service quality.
• Optimize use of resources, equipment, and technology.

Process Improvement & Reporting

• Analyze service operations performance through KPIs and reporting.
• Identify areas for improvement and implement process enhancements.
• Lead initiatives to improve efficiency, reduce errors, and minimize downtime.

Agency Company: Argold Jobs Inc.

Deployment Area: Sheridan St., Mandaluyong City

Major Function:

The Service Operations Specialist (L1 Support) is responsible for handling first level support of incident and/or service requests and provisioning tasks. Ensure service and support are provided to customers at agreed levels and high customer satisfaction levels are maintained.

Position Qualifications:

1. Good Verbal and Written English communication skills.
2. Great Customer Service skills.
3. Ability to multi-task and adapt to changes quickly.
4. Technical awareness: ability to match resources to technical issues appropriately.
5. Service awareness of all organization's key services for which support is being provided.
6. Understanding of support tools, techniques, and how technology is used to provide services.
7. Has knowledge on any programming language and/or cloud platform providers (AWS, GCP, Azure, etc.) is a plus.
8. Open to shifting work schedule, may include weekends and holidays.

Duties and Responsibilities:

1. Serve as the first point of contact for all incoming website concerns or requests via ticketing system, email, or phone
2. Log, categorize, and prioritize all incidents and service requests based on established severity and urgency levels.
3. Provide initial troubleshooting and diagnostic support for known issues (e.g., page errors, loading issues, login issues, broken links, user interface issues).
4. Escalate unresolved incidents to Level 2 Support with a clear summary of the issue and all
   
   troubleshooting steps attempted.
5. Manage and track the entire lifecycle of a ticket, ensuring timely updates and communication with the end user.
6. Actively monitor website performance, uptime, and key functionality using MQV monitoring tools
7. Respond to automated alerts and related notifications.
8. Follow established runbooks and procedures for initial response to alerts (e.g., checking server status, confirming the outage).
9. Communicate with users in a clear, professional, and empathetic manner, providing status updates on their tickets.
10. Maintain and contribute to a knowledge base of common issues and their resolutions.
11. Create and update documentation on known workarounds and standard operating procedures (SOPs).

Job Types: Fixed term, Temporary

Contract length: 4 months

Experience:

• Customer service: 1 year (Required)

Location:

• Navotas (Required)

Work Location: In person

The Service Operations Manager is responsible for leading and managing the aftersales service team handling equipment installed in more than 100 bakeshops across Mindanao. The role ensures efficient and timely delivery of warranty repairs, preventive maintenance, and post-warranty service while maximizing equipment reliability, minimizing downtime, and ensuring customer satisfaction. The role will oversee people, budgets, planning and scheduling, spare parts and equipment reliability, service quality KPIs, compliance and safety, and the use of a Maintenance Management System to drive operational excellence and continuous improvement.

I. Key Responsibilities

• Lead, mentor, and manage the aftersales/maintenance team responsible for servicing kitchen equipment across multiple franchise bakeshops in Mindanao.
• Oversee warranty repair services, ensuring timely and compliant resolution of equipment issues.
• Manage the smooth transition of customers from warranty coverage to post-warranty maintenance contracts to ensure continued support and revenue generation.
• Establish and manage preventive and corrective maintenance programs for post-warranty equipment.
• Utilize maintenance management system to plan, schedule, and monitor service requests, work orders, and spare parts inventory.
• Ensure accurate and efficient allocation of manpower, tools, and vehicles across geographically dispersed sites.
• Monitor service team performance and operational effectiveness, enforcing compliance with quality, safety, and manufacturer servicing guidelines.
• Ensure compliance with regulatory, environmental, and occupational health and safety standards in all service operations.
• Track equipment reliability trends, failure modes, and recurring issues to recommend design or usage improvements.
• Oversee spare parts and consumables planning, ensuring availability while controlling costs and reducing stockouts.
• Prepare and manage the service operations budget, including labor, spare parts, logistics, and overhead costs, ensuring cost efficiency.
• Coordinate closely with franchise owners and store managers to minimize equipment downtime and ensure continuity of operations.
• Engage with franchise owners and store managers through service reviews, feedback collection, and proactive communication to strengthen partnerships and trust.
• Provide regular performance reports, service dashboards, and recommendations for continuous improvement.
• Develop and implement training and competency development programs for service technicians.
• Promote continuous improvement in planning, scheduling, quality of repairs, and service processes.

II. Qualifications

Education:

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related technical field (Licensed Engineer preferred). Graduate studies, preferably related to Business Administration or Engineering, is an advantage

Experience:

• At least 10 years of progressive experience, with 5+ years in a leadership role.
• Strong background in managing field service teams across multiple locations.
• Hands-on experience with industrial equipment or any commercial kitchen equipment.
• Proven track record in overseeing warranty support, preventive maintenance programs, and long-term service contracts.

Technical Skills:

• Experienced in Computerized Maintenance Management Systems (CMMS), planning and scheduling tools, and service reporting.
• Knowledge of troubleshooting, spare parts management, and service logistics.
• Strong understanding of maintenance best practices and industry service standards.

Leadership & Management:

• Demonstrated ability to lead, mentor, and develop technical teams.
• Strong background in budget management, forecasting, and cost control.
• Excellent communication skills for coordination with franchise owners and internal stakeholders.
• Strong problem-solving, decision-making, and organizational abilities.

Other Requirements:

• Willingness to travel extensively across Mindanao to oversee service operations.
• Valid driver's license (preferred, due to field supervision needs).
• Customer-oriented mindset with commitment to quality service and operational excellence.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Benefits:

• Company car
• Health insurance
• On-site parking

Application Question(s):

• Do you have experience with kitchen or industrial equipment maintenance?

License/Certification:

• Engineering License (Required)

Location:

• Davao City (Preferred)

Willingness to travel:

• 100% (Required)

Work Location: In person

Job Description

What Customer Service Operations contributes to Cardinal Health

Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

Qualifications

• Bachelor's degree or equivalent work experience, preferred
• Minimum 2 years of experience as Supervisor in BPO/Shared Services set up
• Preferably with inbound customer service experience.

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations, or business support staff
• Administers and executes policies and procedures
• Ensures employees operate within guidelines
• Decisions have a direct impact on work unit operations and customers
• Frequently interacts with subordinates, customers and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution

Remote – Preferably based in Philippines

Competitive Salary + Benefits

Handle Complex Flight Support at a High-Growth Travel Startup

Before You Apply—Please Read

If you have not directly handled flight booking issues at an OTA, airline, or travel company, including refunds, cancellations, schedule changes, and fare disputes, then this role is not the right fit for you.

You must have hands-on experience in flight operations or travel customer service, and the ability to handle challenging flight cases independently.

About Fly Fairly

Fly Fairly is one of the fastest-growing flight-focused online travel agencies globally, offering flexible payment options like BNPL and crypto. Headquartered in Singapore, we operate across 10+ markets including APAC, Oceania, the US, UK, and Europe.

Our founding team includes ex-leaders from Agoda, , eBay, ShopBack, and Hoolah. We move fast, think customer-first, and solve hard problems with ruthless efficiency.

The Role

We're hiring a
Customer Service & Operations Specialist

to handle complex customer support operations across multiple global markets.

You'll be a
key specialist within our flight support team

, working closely with senior management. Your job is to resolve challenging escalations, support team operations, and help improve how we serve customers. This role is ideal for someone who thrives in problem-solving, works well independently, and has solid flight OTA or airline experience.

What You'll Be Doing

• Handle complex flight issues independently (e.g. fare disputes, schedule changes, refund processing, booking modifications)
• Serve as a
  go-to specialist

for challenging cases that require expert knowledge
- Work with GDS/NDC aggregators, airlines, and payment partners to resolve booking issues
- Create and maintain documentation for advanced service scenarios
- Collaborate with Product, Engineering, Finance, and Supply teams on operational improvements
- Analyze case trends and propose solutions to reduce recurring issues
- Contribute to process improvements and team efficiency initiatives

Who We're Looking For

Non-Negotiables

• 2-4 years in
  airline or flight OTA support

(e.g. Expedia, Kayak, Priceline, airline customer service)
- Solid understanding of fare rules, refundability, schedule changes, and booking modifications
- Experience working independently on complex customer issues
- Strong written and spoken English
- Good critical thinking and problem-solving skills under pressure
- Proven ability to work autonomously and meet deadlines
- Willing to take on rotational shifts, including weekends.

Bonus Points

• Experience with DOT regulations, airline policies, and passenger rights
• Familiarity with customer service platforms (Intercom, Zendesk, etc.)
• Previous remote work or startup experience
• Knowledge of payment processing and refund procedures

What Success Looks Like

• You consistently resolve complex cases without escalation
• You become a trusted resource for team members on challenging issues
• You help reduce resolution times and improve customer satisfaction
• You proactively identify and help solve operational inefficiencies
• You gain increasing responsibility and recognition from leadership

What We Offer

• Fully remote work with timezone flexibility
• Exposure to global operations across 10+ countries
• Competitive salary + equity options
• Work with high-caliber teammates from Agoda, , eBay, ShopBack
• Career progression into senior leadership roles as we scale
• Direct mentorship and learning opportunities from experienced travel industry leaders

General Description:

Supports client 24x7 SOC operation, rotation shift

Main Responsibilities:

• Monitors, receives and interprets signals received on the access control system (to include duress signals, intrusion alarm signals, etc.)
• Monitors and review video surveillance feeds and alerts, and acknowledges the alarms in the system, where applicable
• Controls access to areas through the use of electronic and mechanical access control
• Establishes exact coordinates and plots incident scene activities through the use of refined grid maps
• Performs emergency dispatch, crisis intervention and provide pre-arrival instructions for emergency, medical, security incident, and other events as reported
• Initiates site-wide emergency and routine notifications via public announcement system
• Documents responses through prescribed email notification to MMP security management
• Generates daily door alarm reports (door forced open, door held open, break glass instances, etc.) and monitor for root cause and remediation
• Generate and maintain daily, weekly, and monthly security and event reports to summarize findings, trends, and anomalies
• Logs shift activity and other administrative functions as assigned

Requirements

• Ability to operate a computer keyboard and to read and understand a variety of written materials such as directives, policies, and procedures.
• Ability to handle multiple priorities / tasks efficiently with interruptions.
• Possess strong organizational skills, high level of accuracy, and attention to detail with excellent memory retention.
• Ability to listen and understand directions, information and ideas presented verbally and in writing.
• Ability to handle a variety of customer service issues with tact and diplomacy in a confidential manner and verbally solicit and obtain relevant information through radio and telephone communications.
• Ability to deal effectively with a variety of individuals under highly stressful situations and perform various tasks simultaneously.
• Ability to fluently speak, read and write in local language(s) and English to the extent of giving and understanding written orders, verbal instructions, and being capable of composing reports which convey complete and accurate information, as well as to read maps.
• Ability to communicate ideas effectively, including the preparation of reports and logs.

Desired experience in any of the following:

• Public or private sector security organization, preferably in similar SOC environment
• Law Enforcement Dispatch
• Emergency Services / Emergency Response / Medical Response / CPR / First Aid

Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability via the button of
APPLY NOW
below

We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.