11 Service Management jobs in Makati

Your potential has a place here with TTEC's award-winning employment experience. As a Director - Service Delivery working hybrid as needed by the business in Metro Manila, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!
**What You'll be Doing**
Looking for an opportunity to manage client relationships? Do you have a passion to motivate others? You'll work closely with clients to discuss goals and needs, make sure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. You'll ensure a healthy, continuous relationship with the client, as you are the face of TTEC, as well as playing an active role in developing your team and motivating them to reach for amazing.
You'll report to the Executive Director. You'll make an impact through your client and team relationships, encouraging and motivating your team to resolve issues, accomplish goals and influence their career mobility.
**During a Typical Day, You'll**
+ Actively manage communications with clients and business partners to uphold a healthy relationship as well as making sure goals are aligned and needs are being met
+ Motivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest information
+ Improve the key success metrics associated with goals. These include:
+ Forecasting accuracy
+ Revenue and margin goals
+ Client, customer, and Employee satisfaction scores
+ Call volume projections
+ Contractual bonus goals
+ Contractual client metric goals
**What You Bring to the Role**
+ Associate degree, technical school or equivalent work experience
+ 2 years call center management experience
+ Continuously promote a performance-driven culture and always work towards reaching for amazing
+ Mentor and inspire others
+ Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
+ Customer focused mindset
**What You Can Expect**
+ Supportive of your career and professional development
+ An inclusive culture and community minded organization where giving back is encouraged
+ A global team of curious lifelong learners guided by our company values
+ Ask us about our paid time off (PTO) and wellness and healthcare benefits
+ And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Hybrid
**Title:** _Director, Service Delivery (Hybrid)_
**Location:** _PH-National Capital-Pasay City, Metro Manila_
**Requisition ID:** _045RF_

Job description

The IT Service Delivery Supervisor is responsible for leading the delivery of PABX technical support operations within the Filinvest Group. This includes leading a team of technical support specialists, ensuring the efficient resolution of customer issues, and optimizing the performance of the PABX system. In Addition, he will also support IT-infra related projects through conducting technical reviews based on best practices and providing Technical Support during implementations.

DESCRIPTION OF FUNCTIONS:

Project Support

• Supervise the design, implementation, and adoption of best tools, frameworks, and models to provide key stakeholders with visibility into project execution.

• Coordinate with internal resources and third-party vendors to ensure successful project execution.

• Support the IT Infra requirements of the Business Dev team and other stakeholders.

• Ensure the timely resolution of issues and effective implementation of projects as defined. Provide regular updates on the overall progress of individual projects to the IT Service Delivery Manager. Technical Consultant

• Understand customer requirements and business objectives

• Provide technical advice on using technology to achieve goals

• Design IT systems and networks ensuring the right architecture and functionality

• Support new technology implementation

• Provide support to critical/major network issues encountered by Data Center & Network Team. PABX Technical Support

• Lead the PABX Technical Support Team

• Ensure that the target SLAs are achieved

• Provide technical support to users, including answering questions, resolving problems, and assisting with system usage.

• Document and track all support requests and resolutions.

• Configure PABX system settings, such as call routing, voicemail, and user permissions.

• Monitor system performance and identify potential issues before they escalate.

• Ensure optimal PABX network performance and connectivity.

• Maintain comprehensive documentation of the PABX system, including configuration settings, troubleshooting procedures, and user manuals.

• Coordinate with PABX vendors and service providers for maintenance, repairs, and upgrades.

• Responsible for coaching, mentoring and leading team members

External Clients Support

• Lead the external client support

• Coordination with IT Sales team for external client technical requirements

• Coordination with building admin/engineers on network dependencies to provide best in class service to external clients

• Supervise the activation of services for external clients

• Uptime monitoring of provided services to external clients

Knowledge in Network, Security & Telephony

• Strong technical knowledge of PABX systems and related technologies (e.g., VoIP, SIP,etc). Excellent customer service skills, including the ability to communicate effectively with technical and non-technical users.

• Knowledge on physical and logical network connectivity including LAN, WAN, fiber and copper cabling, switching, VLAN, Routing, Firewall filtering

• Ability to work in a rapid paced, highly dynamic business environment.

• Good organizational, analytical, problem solving, communication, interpersonal skills

• Ability to manage complex projects and multi-task

• Displays willingness to make decisions

• Relates work tasks to key organizational objectives/vision

• Provides coaching and mentoring to team members and writes clear performance appraisals

Bachelor's/College Degree in Engineering/Computer Science/Information Technology or equivalent

• Related up-to-date technical training for the areas covered

Job description

The IT Service Delivery Supervisor is responsible for leading the delivery of PABX technical support operations within the Filinvest Group. This includes leading a team of technical support specialists, ensuring the efficient resolution of customer issues, and optimizing the performance of the PABX system. In Addition, he will also support IT-infra related projects through conducting technical reviews based on best practices and providing Technical Support during implementations.

DESCRIPTION OF FUNCTIONS:

Project Support

• Supervise the design, implementation, and adoption of best tools, frameworks, and models to provide key stakeholders with visibility into project execution.

• Coordinate with internal resources and third-party vendors to ensure successful project execution.

• Support the IT Infra requirements of the Business Dev team and other stakeholders.

• Ensure the timely resolution of issues and effective implementation of projects as defined. Provide regular updates on the overall progress of individual projects to the IT Service Delivery Manager. Technical Consultant

• Understand customer requirements and business objectives

• Provide technical advice on using technology to achieve goals

• Design IT systems and networks ensuring the right architecture and functionality

• Support new technology implementation

• Provide support to critical/major network issues encountered by Data Center & Network Team. PABX Technical Support

• Lead the PABX Technical Support Team

• Ensure that the target SLAs are achieved

• Provide technical support to users, including answering questions, resolving problems, and assisting with system usage.

• Document and track all support requests and resolutions.

• Configure PABX system settings, such as call routing, voicemail, and user permissions.

• Monitor system performance and identify potential issues before they escalate.

• Ensure optimal PABX network performance and connectivity.

• Maintain comprehensive documentation of the PABX system, including configuration settings, troubleshooting procedures, and user manuals.

• Coordinate with PABX vendors and service providers for maintenance, repairs, and upgrades.

• Responsible for coaching, mentoring and leading team members

External Clients Support

• Lead the external client support

• Coordination with IT Sales team for external client technical requirements

• Coordination with building admin/engineers on network dependencies to provide best in class service to external clients

• Supervise the activation of services for external clients

• Uptime monitoring of provided services to external clients

Knowledge in Network, Security & Telephony

• Strong technical knowledge of PABX systems and related technologies (e.g., VoIP, SIP,etc). Excellent customer service skills, including the ability to communicate effectively with technical and non-technical users.

• Knowledge on physical and logical network connectivity including LAN, WAN, fiber and copper cabling, switching, VLAN, Routing, Firewall filtering

• Ability to work in a rapid paced, highly dynamic business environment.

• Good organizational, analytical, problem solving, communication, interpersonal skills

• Ability to manage complex projects and multi-task

• Displays willingness to make decisions

• Relates work tasks to key organizational objectives/vision

• Provides coaching and mentoring to team members and writes clear performance appraisals

Bachelor's/College Degree in Engineering/Computer Science/Information Technology or equivalent

• Related up-to-date technical training for the areas covered

Job Title:
Professional II, Global Service Delivery
Job Description
Job Description Summary
Imagine being able to partner with globaltechnology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for a Program Manager to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
The future team member is responsible for aligning our global programs, providing tactical production support to cross-regional and cross-functional projects, improving critical processes and interacting with the client/stakeholder to assess, identify, and solve for health risk drivers in order to achieve customer retention and expansion. May function as a tactical production project management role on mildly complex projects with a heavy focus on cross-functional collaboration, regional calibration, and process improvement through alignment, teamwork, organization, and data analysis.
Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
**You Will:**
+ Partner with cross functional teams to assess and identify client health risk drivers, propose corrective action plans
+ Partner with cross functional teams to develop and maintain strategic
+ roadmaps to drive
+ customer retention and expansion
+ Plan and lead high-impact initiatives to improve scaled sales efficiency and
+ effectiveness
+ Continually assess operational risks and leverage the operational understanding of client/stakeholder processes to develop and implement corrective action plans globally
+ Build a culture of globally consistent best practices through continuous improvement by actively collecting feedback through various methods, evaluating efficiencies, and recommending changes to optimize sales delivery
+ Leverage strong interpersonal skills to establish trusted advisor relationships with clients
+ Acts as client champion and facilitate timely resolution of client issues, leveraging resources from across the company as needed
+ Lead expansion and efficiency projects including change requests
+ Oversee development and maintenance of knowledge assets to drive repeatability and rapid adoption of optimal processes
+ Seek counsel and guidance from higher level program managers. Receive guidance and mentorship on more complex projects/matters from higher level program managers and management
**You Have:**
+ Proficient experience managing mildly complex cross-functional projects and stakeholders, powered by data-driven insight. Complexity can vary based on several factors such as size, scope, number of geographies, variables or dynamics of customer and/or project
+ Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action
+ Developing persuasive written and verbal communication skills across diverse functions and teams
+ Proficient experience with process optimization, program management, customer support strategy, or quality assurance
+ 5 - 7 years of related experience to reflect skills and talent necessary for this role preferred (sales, presales, or sales training)
+ Competent decision-making, consensus building, and conflict management skills
+ Ability to work under pressure, highly adaptable, customer facing, and well organized
+ Excellent organizational skills with close attention to detail - Ability to prioritize initiatives to align with return on investment (ROI) and account impact
+ 2+ years in a Business Analyst, Solution Architect, Project Management, or Program Management role
**Our Benefits/Perks:**
+ Health Insurance with Dental Coverage for Employees
+ Bereavement Leave
+ Life Insurance
+ Group Personal Accident Program
+ Employee Assistance Program
+ Wellness Incentive Program
+ Learning and Development Programs
**Virtual First**
Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director
Location:
PHL Makati City - Ayala North Exchange
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Job Description**
· Responsible for the preparation and development of the project plans, goals, and budgets; identifying resources needed
· Developing schedules and methods for measuring results
· Guiding and performing strategic analysis for the project
· Organizing and managing all phases of the project to ensure on-time completion
· Assembling and coordinating project team members; assigning individual responsibilities
· Managing stakeholders and overseeing the preparation and dissemination of project communications
· Facilitate coordination of activities with other project teams to manage dependency.
· Define, mitigate, manage and communicate risks and issues.
**Key Qualifications:**
· Good functional knowledge in Informatica MDM
· Must have 10+ years of experience as full-time project manager (directly managing the team).
· Has experience in implementation of Master Data Management projects
· Very conversant with different project management frameworks (e.g. Scrum, PMP, Kanban) and preferably certified
· Demonstrated experience in managing minimally 2 large projects (> 1year, > 30 people, > USD 5mill )
**Good to have:**
· Good practical knowledge of developing WBS, Risk management, Issue management , Dependency management
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**About the Role:**
**Grade Level (for internal use):**
10
**The Role** : People M&A Service Delivery Specialist
**What's in it for you:**
The People M&A Service Delivery Specialist for the Americas will play a key role in supporting mergers, acquisitions, and divestitures across the US and Canada. This position will assist with the coordination of HR integration efforts and ensure the smooth transition of employees into the company's HR systems and processes. You will collaborate with various HR teams, including Talent, Total Rewards, HRIS, Payroll, and Employee Relations, to ensure alignment with local labor laws and compliance requirements. The role will also involve tracking operational activities and providing updates to the HR M&A Governance team.
**Key Responsibilities:**
**HR M&A Support from Due Diligence to Integration**
+ Support the HR aspect of the due diligence process, identifying potential HR-related risks and areas for improvement in terms of integration.
+ Assist with the integration of new teams into the organization's HR systems and ways of working, ensuring that all employee data and systems are aligned.
+ Work closely with HR Business Partners and Centers of Excellence (COEs) to support smooth HR transitions during M&A activities.
+ Collaborate with HR Technology and Payroll teams to ensure proper system integration and data migration, providing support for HR process harmonization.
**Compliance & Regional Labor Considerations**
+ Help ensure that all HR M&A activities comply with US and Canadian labor laws, as well as any relevant provincial or local regulations.
+ Assist with risk assessments related to employment contracts, severance policies, and employee transitions.
+ Work with legal and employee relations teams to ensure compliance with any collective bargaining agreements and handle labor-related issues as they arise.
**Operational Support & Tracking**
+ Support HR service delivery activities, including employee onboarding, offboarding, and transitions, ensuring processes are executed accurately and on time.
+ Track HR operational activities related to M&A, such as benefits transitions, payroll cutover schedules, and other operational milestones, ensuring alignment with business goals and timelines.
+ Help facilitate the integration of HR processes, ensuring new teams are seamlessly integrated into the company's existing HR framework.
**Reporting & M&A Governance**
+ Assist in the development and maintenance of People M&A dashboards and reports, tracking progress and key milestones for leadership.
+ Regularly update the People M&A Governance team on progress, highlighting any issues or potential risks.
+ Help ensure that HR documentation, including compliance reports, workforce impact assessments, and transition plans, is well-organized and accessible for review.
**Qualifications:**
+ **Hours** : US working hours and holiday schedule
+ **Experience:** 2-4 years in HR operations, M&A, or project management, with a solid understanding of HR processes and familiarity with US and Canadian labor laws.
+ **Knowledge:** A good understanding of US and Canadian employment regulations and HR practices.
+ **Technical Skills:** Familiarity with HR systems (e.g., Workday, SAP, or similar) and basic reporting tools.
+ **Project Management:** Ability to support multiple workstreams and tasks, managing priorities and timelines effectively.
+ **Soft Skills:**
+ **Critical Thinking:** Able to analyze complex situations and identify potential risks or challenges early on.
+ **Respectful Pushback:** Comfortable raising concerns or offering alternative solutions when necessary, always with professionalism and respect for stakeholders.
+ **Communication:** Strong communication skills, both verbal and written, with the ability to clearly convey updates, concerns, and ideas to colleagues and leadership.
+ **Collaboration:** Team player with a collaborative mindset, working well with different HR functions and business partners.
#LI-CBS
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), HUMRES202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:** 313872
**Posted On:** 2025-06-26
**Location:** Manila, Philippines

Job Title:
Talent Connect - Professional II, Global Service Delivery
Job Description
Imagine being able to partner with globaltechnology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for a Program Manager to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
The future team member is responsible for aligning our global programs, providing tactical production support to cross-regional and cross-functional projects, improving critical processes and interacting with the client/stakeholder to assess, identify, and solve for health risk drivers in order to achieve customer retention and expansion. May function as a tactical production project management role on mildly complex projects with a heavy focus on cross-functional collaboration, regional calibration, and process improvement through alignment, teamwork, organization, and data analysis.
Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
**You Will:**
+ Partner with cross functional teams to assess and identify client health risk drivers, propose corrective action plans
+ Partner with cross functional teams to develop and maintain strategic
+ roadmaps to drive
+ customer retention and expansion
+ Plan and lead high-impact initiatives to improve scaled sales efficiency and
+ effectiveness
+ Continually assess operational risks and leverage the operational understanding of client/stakeholder processes to develop and implement corrective action plans globally
+ Build a culture of globally consistent best practices through continuous improvement by actively collecting feedback through various methods, evaluating efficiencies, and recommending changes to optimize sales delivery
+ Leverage strong interpersonal skills to establish trusted advisor relationships with clients
+ Acts as client champion and facilitate timely resolution of client issues, leveraging resources from across the company as needed
+ Lead expansion and efficiency projects including change requests
+ Oversee development and maintenance of knowledge assets to drive repeatability and rapid adoption of optimal processes
+ Seek counsel and guidance from higher level program managers. Receive guidance and mentorship on more complex projects/matters from higher level program managers and management
**You Have:**
+ Proficient experience managing mildly complex cross-functional projects and stakeholders, powered by data-driven insight. Complexity can vary based on several factors such as size, scope, number of geographies, variables or dynamics of customer and/or project
+ Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action
+ Developing persuasive written and verbal communication skills across diverse functions and teams
+ Proficient experience with process optimization, program management, customer support strategy, or quality assurance
+ 5 - 7 years of related experience to reflect skills and talent necessary for this role preferred (sales, presales, or sales training)
+ Competent decision-making, consensus building, and conflict management skills
+ Ability to work under pressure, highly adaptable, customer facing, and well organized
+ Excellent organizational skills with close attention to detail - Ability to prioritize initiatives to align with return on investment (ROI) and account impact
+ 2+ years in a Business Analyst, Solution Architect, Project Management, or Program Management role
**Our Benefits/Perks:**
+ Health Insurance with Dental Coverage for Employees
+ Bereavement Leave
+ Life Insurance
+ Group Personal Accident Program
+ Employee Assistance Program
+ Wellness Incentive Program
+ Learning and Development Programs
**Virtual First**
Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director
Location:
PHL Makati City - Ayala North Exchange
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!**

**Responsibilities**:

- Execute the process accurately and timely as a hands on processor.
- Master the given process and help the team members to overcome process related queries
- Escalate issues and seek advice when faced with complex issues/problems.
- Creates a logical plan, realistic estimates and schedule for an activity or project segment.
- Ensure process controls are in place; maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
- Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
- Participates in various internal or client initiatives related to process.
**What are we looking for?**
- Bachelor's degree holder, preferably Psychology or Human Resources graduates
- Must have at least 2 years working experience in Human Resource
- Excellent written and verbal communication skills
- Excellent Customer service skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
**Why join Accenture?**
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, Inclusion and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
**How to apply?**

*Terms and conditions apply.

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)
**Experience**:

- Human resources: 2 years (preferred)

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**EXPECTATIONS AND TASKS**
Global Commercial Finance (GCF) Service Delivery Hub (SDH) Commercial Business Partners (CBP)
act as a Deal Support Center for Account Executives all over the APAC region and supports them
with Deal Structuring, Approval & Contract Drafting, as well as various activities, which are all in close connection to a Software License Deal.
The Team supports and processes small customers, midmarket enterprises or large corporations.
The full product portfolio of both SAP Cloud Services and SAP On Prem software is our daily
business. The company's pulse is palpable in the Deal Support area.
This is role supporting Sales business in Korea, thus fluency in Korean is mandatory.
**DAILY TASKS**
**Business Management**
+ Ensure that forecasted deals are processed
+ Serve as a valued Business Partner to the Sales teams in supporting customer requests
+ and helping to minimize complexity for both Sales and the customer
+ Target delivery of final outcomes with a focus on execution
+ Mitigate any over-complicated processes with simple and efficient solutions (and
+ recommend/drive process improvement moving forward)
+ Build long-term business relationships with Sales teams and support business to focus
+ beyond maximizing short-term revenue achievement
**Deal Structuring**
+ Advise the Account Executives on the standards for pricing, revenue recognition,
+ compliance, contracting topics, other applicable SAP guidelines and policies (i.e. RCM, EHF,
+ and others), and providing information when requested, plus, reviewing and commenting
+ on deal structures
+ Analyze the historical situation with customers, be capable of providing a preview of the
+ potential pitfalls and issues for particular business cases, timely communication and
+ follow up with the sales organization about any new facts or potential topics that may
+ potentially affect the deal and/or contract with the Customer.
+ Proactively include and orchestrate the best resources from various teams to shape and
+ review deals
+ Guide colleagues through the various internal processes and try to minimize touchpoints
+ wherever possible (in conjunction with the CBP for Services)
+ Advise the Account Executives on possible pre-approved changes to the specific contractual clauses
+ When needed, participate in customer meetings (in person & virtual) to match customer' requirements with deal support guidelines in the best interest of the customer and SAP
**Deal Approval**
+ Guide the Account Executives on DoA and approval processes
+ Check the completeness and accuracy of, and approve, respective CPQ quotations
+ Ensure that deals are approved in the proper manner and timeline according to internal
+ deal approval processes and procedures. Take decisions and ownership for the deals
+ assigned to you
**Contract Drafting**
+ Create and ensure that the terms and conditions within our contracting documents (order
+ forms, termination agreements, etc.) are in accordance with the approved CPQ quotation
+ Secure the approval of contract terms per DoA and release the contract to Account
+ Executives
+ Engage the Field Legal team for second-level support for deep redlining
+ Ensure the contract is signed by relevant authorized signatories on SAP's side
+ Ensure there are no contract alterations after the return of the contract from the
+ Customer
+ Order-to-Invoice Support
+ Release the contract for booking (On-Premise)
+ Support booking-related clarification requests
**Cash Collection Support**
+ Provide second-level support in dispute resolution (i.e. A/R checks, etc.), customer satisfaction
+ issues, etc.
+ Support customer blocking status checks. Provide second-level management of revenue risks
+ from the Exception Handling Framework (EHF)
**EXPERIENCE AND LANGUAGE REQUIREMENT:**
+ At least 2 years of professional experience within Finance, Legal, Operations or a similar
+ role related to cloud business
+ Good understanding of business requirement
+ Confident and assertive. Clear thinking and logical mind
+ Good interpersonal skills coupled with verbal and written communication skills. Able to
+ explore the solution proactively under complexity environment
+ Fluent written and verbal command of English and Korean essential
+ Good team player and strong willingness to help on problem solving etc
+ Good command of MS Office (Excel, Word, and Outlook)
+ Any experience with contracting and/or connected legal topics is a plus
**EDUCATION AND QUALIFICATION**
+ Bachelor´s degree in Accounting/Finance/Law or related business background is an
+ advantage but not mandatory
? **Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 424024 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.