6,043 Service Leader jobs in the Philippines

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport.  The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Service Leader - Kitchen (Bakery).

As a Service Leader - Kitchen (Bakery), we rely on you to:

• Maintain the food preparation process in alignment with Shangri-La's service and hygiene standards
• Ensure all Health and Safety standards and policies are followed correctly
• Supervise and control the work of the kitchen personnel in your section
• Assist with overseeing the daily operation of the kitchen
• Maintain a close and positive relationship with the team
• Support the Sous Chef on daily operation

We are looking for someone who:

• Has a passion for Food & Beverage
• Enjoys interacting with people
• Enjoys being challenged
• Must have experience working in either a luxury restaurant or a 5* hotel environment
• Committed to serving food of the highest quality
• A self-starter and a teamplayer
• Communicates and writes with fluency in English (and local language)
• Willing to work shifts

If you are the right person, what are you waiting for? Click the apply button now

Edsa Shangri-La Manila
Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the Makati Central Business District and 13 kilometers from the international airport.

We are hiring for a Service Leader - Food and Beverage (Senju).
As a Service Leader - Food and Beverage (Senju), we rely on you to:

• Maximize profits, maintain food / beverage / service quality and ensure customer satisfaction
• Ensure guest service levels according to food and beverage brand standards
• Assist the manager in order to ensure the proper functioning of all phases of F&B service in areas under manager's control.
• Interact and engage with restaurant guests and maintain high quality service standards
• Motivate team members and maintain a high level of team spirit
• Handle guest complaints effectively and professionally
• Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.

We Are Looking For Someone Who

• Has a passion for Food & Beverage
• Loves interacting with guests
• Believes in teamwork
• Communicates with fluency in English (as well as the local language)
• Preferably has experience working in either a luxury restaurant or a 5* hotel background
• A self-starter and a team player
• Enjoys being challenged

Edsa Shangri-La Manila

Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district.  Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall.  It is seven-kilometres from the Makati Central Business District and 13 kilometers from the international airport.

We are hiring for a Service Leader - Food and Beverage (Senju).

As a Service Leader - Food and Beverage (Senju), we rely on you to:

• Maximize profits, maintain food / beverage / service quality and ensure customer satisfaction
• Ensure guest service levels according to food and beverage brand standards
• Assist the manager in order to ensure the proper functioning of all phases of F&B service in areas under manager's control.
• Interact and engage with restaurant guests and maintain high quality service standards
• Motivate team members and maintain a high level of team spirit
• Handle guest complaints effectively and professionally
• Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.

We are looking for someone who:

• Has a passion for Food & Beverage
• Loves interacting with guests
• Believes in teamwork
• Communicates with fluency in English (as well as the local language)
• Preferably has experience working in either a luxury restaurant or a 5* hotel background
• A self-starter and a team player
• Enjoys being challenged

Makati Shangri-La, Manila
Makati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Service Leader - Health Club.
As a Service Leader - Health Club, we rely on you to:

• Ensure a smooth and efficient daily operation in the Health Club & Spa
• Manage the hotel recreation activities
• Maximize the guests' hotel experience
• Maximize the revenue
• Maintain positive customer relationship
• Check with guests and ensure guest satisfaction
• Respond to complaints of customers in a prompt manner
• Provide assistance to team members when necessary

We Are Looking For Someone Who

• Takes pride in being a hotelier
• Committed to serving guests of the highest qulity with a welcoming manner
• Enjoys interacting with people
• Communicates fluently in English as well as the local language
• Has experience in an international 5* hotel would be advantageous
• Is a friendly, helpful and trustworthy leader
• Has a strong performance management skill
• Loves to be creative with an eye for detail

If you are the right person, what are you waiting for? Click the apply button now

Edsa Shangri-La Manila
Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the Makati Central Business District and 13 kilometers from the international airport.

We are looking for a Plant Technician.
As a Plant Technician, We Rely On You To

• Manage the team and engineering systems
• Provide assistance to hotel engineering issues
• Ensure work orders are completed properly
• Assist in developing, updating and streamlining engineering systems
• Provide support to Engineering team, perform other duties as assigned by supervisors
• Maintain and control the hotel power supply, distribution system and equipment.
• Monitor, repair and maintain electrical systems and equipment, including computer rooms and kitchens.
• Provide preventive maintenance and repairing of mechanical plant & equipment.

We Are Looking For Someone Who Has

• Has a passion for Engineering
• Detail-oriented
• Enjoys crafting creative and best-fit solutions
• A quick learner, self-motivated and driven
• Good interpersonal skills and team player

If you are the right person, what are you waiting for? Click the apply button now

Edsa Shangri-La Manila

Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district.  Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall.  It is seven-kilometres from the Makati Central Business District and 13 kilometers from the international airport.

We are looking for a Plant Technician.

As a Plant Technician, we rely on you to:

• Manage the team and engineering systems
• Provide assistance to hotel engineering issues
• Ensure work orders are completed properly
• Assist in developing, updating and streamlining engineering systems
• Provide support to Engineering team, perform other duties as assigned by supervisors
• Maintain and control the hotel power supply, distribution system and equipment.
• Monitor, repair and maintain electrical systems and equipment, including computer rooms and kitchens.
• Provide preventive maintenance and repairing of mechanical plant & equipment.

We are looking for someone who has:

• Has a passion for Engineering
• Detail-oriented
• Enjoys crafting creative and best-fit solutions
• A quick learner, self-motivated and driven
• Good interpersonal skills and team player

If you are the right person, what are you waiting for? Click the apply button now

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Service Leader - Kitchen (Bakery).

As a Service Leader - Kitchen (Bakery), we rely on you to:

Maintain the food preparation process in alignment with Shangri-La's service and hygiene standards

Ensure all Health and Safety standards and policies are followed correctly

Supervise and control the work of the kitchen personnel in your section

Assist with overseeing the daily operation of the kitchen

Maintain a close and positive relationship with the team

Support the Sous Chef on daily operation

We are looking for someone who:

Has a passion for Food & Beverage

Enjoys interacting with people

Enjoys being challenged

Must have experience working in either a luxury restaurant or a 5* hotel environment

Committed to serving food of the highest quality

A self-starter and a teamplayer

Communicates and writes with fluency in English (and local language)

Willing to work shifts

If you are the right person, what are you waiting for? Click the apply button now

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Service Leader - Kitchen (Pastry).

As a Service Leader - Kitchen (Pastry), we rely on you to:

Maintain the food preparation process in alignment with Shangri-La's service and hygiene standards

Ensure all Health and Safety standards and policies are followed correctly

Supervise and control the work of the kitchen personnel in your section

Assist with overseeing the daily operation of the kitchen

Maintain a close and positive relationship with the team

Support the Sous Chef on daily operation

We are looking for someone who:

Has a passion for Food & Beverage

Enjoys interacting with people

Enjoys being challenged

Must have experience working in either a luxury restaurant or a 5* hotel environment

Committed to serving food of the highest quality

A self-starter and a teamplayer

Communicates and writes with fluency in English (and local language)

Willing to work shifts

If you are the right person, what are you waiting for? Click the apply button now

Are you looking for an opportunity to work at a rapidly growing company? If so, we may be the business for you. We are Omnie We provide thorough, fast, and high-quality customer service for customer-centric, premier brands.

We are looking for people who love to learn new things, have a passion for technology, but most importantly, want to provide world-class customer service.

The Customer Service Team Lead supports our customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing procedures to enhance productivity and performance.

Because this role balances direct customer support with team coordination and oversight, you will

frequently serve as a liaison between a company and its customers.

Responsibilities and Duties:

• Coordinate Customer Service Team
• Review and Resolve Escalations
• Evaluate Team Members
• Support Process Improvement
• Train New Hires
• Scheduling
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer inquiries.
• Knowing our client's brand inside and out so that you can answer questions.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualifications:

• Previous experience in customer service or a related field preferred.
• Excellent English communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to multitask and work well under pressure in a fast-paced environment.
• Proficiency in using customer service software, CRM systems, and e-commerce platforms.
• Attention to detail and accuracy in data entry and record-keeping.

Preferred Qualifications:

• Experience in e-commerce customer service is a plus.
• Knowledge of Shopify.
• Experience with CRM tools like Gorgias or Zendesk.

How to Apply (Please Read):

• PLEASE SUBMIT A LINK TO YOUR UPDATED RESUME AND A 20-30 SECOND VOICE INTRODUCTION.
• Note that we won't review submissions without a resume and a video recording.

Wage and Benefits:

• $8 USD to $10 USD per hour depending on experience
• 5 paid days off/calendar year after 3 months of service

Schedule:

• To Be Discussed

Why Join Us?

• Be part of a dynamic and growing team.
• Work remotely with a flexible and supportive environment.

Job Type: Full-time

Application Question(s):

• Please paste your 20-30 second voice introduction here.

Experience:

• Team Leadership: 2 years (Required)
• E-commerce: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: Remote