689 Service Industries jobs in the Philippines
Food Safety Auditor (Food Service/Catering/Hotel Industries)
Makati, National Capital Region
HRTX
Posted 23 days ago
Job Viewed
Job Description
Work Location: Makati (Full Onsite)
Work Setup: Monday to Friday (8am-5pm)
Role Overview:
The Food Auditor is responsible for conducting third-party audits and delivering food safety training programs to ensure client compliance with relevant standards and regulations. This role involves performing full audit cycles, preparing documentation, and engaging with clients, primarily within the food production, catering, or hospitality sectors.
Qualifications:
- Holds a bachelors degree in Food Technology, Chemistry, or a closely related discipline in food or biosciences.
- Minimum of 4 years of full-time experience in a food chain-related industry , including at least 2 years in quality assurance or food safety roles in food production, retail, inspection, or manufacturing.
- At least 2 years of experience in food service , catering , or hotel operations .
- Having Professional License is an advantage.
- Completion of an IRCA/JRCA Certified Lead Auditor Course is a plus.
- Must have work experience in industries such as food service , catering , or hospitality .
- Proficient English language , both written and verbal communications.
Job Description
- Responsible for conducting and completing third-party audit cycles and delivering designated training programs, particularly in the area of Food Safety.
- Executes the full audit cycle, acting either as an audit team member or team leader, in line with applicable standards and regulatory requirements.
- Performs a comprehensive desk review of the clients management system prior to audits.
- Prepares an audit checklist and itinerary to serve as a reference during on-site audits.
- Carries out on-site audits in accordance with defined procedures and protocols.
- Finalizes and submits the complete audit package following each engagement.
- Handles client inquiries regarding the standards and systems for which the auditor is qualified.
- Customizes training materials when required and conducts training programs as assigned by the department.
- Provides coaching and constructive feedback to auditors who are undergoing training or are under supervision.
- Takes on other related tasks that support departmental goals or contribute to personal or professional development, as directed by a supervisor.
- Completes audit reports and keeps client documentation updated, including forms such as kick sheets.
- Maintains the highest standards of professional conduct and ethics, aligned with the organizations Code of Integrity.
Quality, Health, Safety, Environment, and Energy (QHSEE) Responsibilities
- Demonstrates a strong commitment to QHSEE policies, procedures, and work guidelines by actively engaging in meetings, training, and company initiatives.
- Responds promptly and appropriately to emergency situations, supporting team members in ensuring preparedness for workplace emergencies.
- Ensures safe disposal of waste in compliance with regulatory and environmental management requirements.
- Reports all incidents, near misses, and hazards in accordance with the organizations incident management procedures.
- Uses all tools and equipmentincluding safety gearcorrectly and responsibly, and reports any loss or damage to immediate supervisors.
- Keeps the work environment organized and compliant with the companys 5S program.
- Maintains awareness of workplace hazards and environmental risks, and suggests corrective actions to supervisors or QHSEE coordinators.
- Participates in risk assessments and incident investigations as required by management.
- Supports the effective implementation of the QHSEE Management System.
- Understands and respects the consequences of non-compliance with internal policies, procedures, and legal obligations.
This advertiser has chosen not to accept applicants from your region.
0
Service Management Specialist
Makati, National Capital Region
AIA
Posted today
Job Viewed
Job Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._
Sound like you? Then read on.
WE ARE LOOKING FOR.
The position is mainly responsible for ensuring that services provided by Service Partners properly defined with the corresponding service scope, expected output, costs and service levels to ensure that BPI AIA services to Customers are met in terms of time and quality standards for the assigned channels or segments. He/ she will also be responsible for ensuring that these services are measured versus agreements. He/ she will raise issues and concerns on service delivery and ensure timely resolution. At the same time, he/ she will recommend or initiate improvements and enhancements to existing services or processes with all stakeholders.
1). Develops, negotiates and secures Management sign-off of Service Agreements with Partners including the service scope, expected output, costs and service levels.
2) Amends the Service Agreements as may be necessary due to changing business requirements.
3). Ensures that services covered by the Service Agreements are measured and reported to BPI AIA in a timely and regular manner following the agreed formats and supported by transaction details.
4). Tracks reports on Service Errors/ Failures received from Partners, Customers and BSEs and ensures that these are closed and resolved with the proper corrective/ preventive action steps.
5). Analyzes reports on actual Service Level performance and Service Errors/ Failures, raises gaps and issues to SSM Head and BPI AIA Management, determines adequacy of measures taken by Partners and recommends proper course of action to SSM Head and BPLAC Management.
6). Conducts Weekly or Bi Monthly Coordination Meeting with Process Owners/Partners to discuss reported issues, status and action steps to avoid possible recurrence of the same problem and service improvement.
7) Initiates projects to help improve the service delivery to customers and sales force from development of financial assumptions and business case, project defense, secures approval from all concerned units, project set-up, implementation and attainment of target results.
8) Develops and manages the communication internally as well as with bank partners, AIA PH and other vendors in coordinating the service enhancements, new projects and other activities related to service delivery.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._
Sound like you? Then read on.
WE ARE LOOKING FOR.
The position is mainly responsible for ensuring that services provided by Service Partners properly defined with the corresponding service scope, expected output, costs and service levels to ensure that BPI AIA services to Customers are met in terms of time and quality standards for the assigned channels or segments. He/ she will also be responsible for ensuring that these services are measured versus agreements. He/ she will raise issues and concerns on service delivery and ensure timely resolution. At the same time, he/ she will recommend or initiate improvements and enhancements to existing services or processes with all stakeholders.
1). Develops, negotiates and secures Management sign-off of Service Agreements with Partners including the service scope, expected output, costs and service levels.
2) Amends the Service Agreements as may be necessary due to changing business requirements.
3). Ensures that services covered by the Service Agreements are measured and reported to BPI AIA in a timely and regular manner following the agreed formats and supported by transaction details.
4). Tracks reports on Service Errors/ Failures received from Partners, Customers and BSEs and ensures that these are closed and resolved with the proper corrective/ preventive action steps.
5). Analyzes reports on actual Service Level performance and Service Errors/ Failures, raises gaps and issues to SSM Head and BPI AIA Management, determines adequacy of measures taken by Partners and recommends proper course of action to SSM Head and BPLAC Management.
6). Conducts Weekly or Bi Monthly Coordination Meeting with Process Owners/Partners to discuss reported issues, status and action steps to avoid possible recurrence of the same problem and service improvement.
7) Initiates projects to help improve the service delivery to customers and sales force from development of financial assumptions and business case, project defense, secures approval from all concerned units, project set-up, implementation and attainment of target results.
8) Develops and manages the communication internally as well as with bank partners, AIA PH and other vendors in coordinating the service enhancements, new projects and other activities related to service delivery.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
This advertiser has chosen not to accept applicants from your region.
1
Infrastructure Service Management
Mandaluyong, National Capital Region
Accenture
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Manage the Program's Service Management Team
- Own and manage the Service Level Management process and Continual Service Improvement process
- Review, analyze and finalize Service Level requirements, including the UCs and OLAs and including the impacts and other options
- Documentation of Service Level Assessment outcome
- Facilitate Service Level Review
- Update Service Level Dashboards
- Implement a feedback process framework for client feedback, including commendations and escalations
- Managing the design, implementation and regular operational activities of the ITSM Service Level Management Process
- Oversee the ITSM Service Level Management Process, including its audits to ensure compliance with defined policies and SLAs
- Planning and deployment of the standard Service Level Management process for new projects
- Provide training to all the supporting capabilities, including client and account teams, the standard Service Level Management Process and its execution
- Escalate all process-breakdown-related cases causing either a delay in resolution or an actual SLA breach
- Closely work with the Problem Manager to ensure RCAs are done on any reported SLA failure
- Provide monitoring and reporting related to the Service Level Management process, including any process related Service Improvement Plans
- Act as the point of contact for Service Management Team for the program, support, and client teams to ensure that the process requirements and improvements are realized into the tool/technology specifications
- Conduct regular review, revision, and re-approval of all applicable process documents
**Qualifications**:
- Strong working knowledge of ITIL V3 Service Level Management processes
- Excellent data analysis and report generation
- Working experience on the CSI process
- Good training and presentation skills on both Accenture and Client environment settings
- Highly influential, especially in cases where there is no direct reporting line
- Good Process and Quality Management skills and experience
- Strong ability to recognize potential risks and their respective mitigation steps
- Excellent communications skills both written and verbal
- Willing and able to work effectively in a diverse and multi-cultural environment
- Willing and able to work on a shifting schedule
**Join our high-performing team and enjoy these benefits**:
- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:
- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate
**Salary**: Php28,000.00 - Php178,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
- Manage the Program's Service Management Team
- Own and manage the Service Level Management process and Continual Service Improvement process
- Review, analyze and finalize Service Level requirements, including the UCs and OLAs and including the impacts and other options
- Documentation of Service Level Assessment outcome
- Facilitate Service Level Review
- Update Service Level Dashboards
- Implement a feedback process framework for client feedback, including commendations and escalations
- Managing the design, implementation and regular operational activities of the ITSM Service Level Management Process
- Oversee the ITSM Service Level Management Process, including its audits to ensure compliance with defined policies and SLAs
- Planning and deployment of the standard Service Level Management process for new projects
- Provide training to all the supporting capabilities, including client and account teams, the standard Service Level Management Process and its execution
- Escalate all process-breakdown-related cases causing either a delay in resolution or an actual SLA breach
- Closely work with the Problem Manager to ensure RCAs are done on any reported SLA failure
- Provide monitoring and reporting related to the Service Level Management process, including any process related Service Improvement Plans
- Act as the point of contact for Service Management Team for the program, support, and client teams to ensure that the process requirements and improvements are realized into the tool/technology specifications
- Conduct regular review, revision, and re-approval of all applicable process documents
**Qualifications**:
- Strong working knowledge of ITIL V3 Service Level Management processes
- Excellent data analysis and report generation
- Working experience on the CSI process
- Good training and presentation skills on both Accenture and Client environment settings
- Highly influential, especially in cases where there is no direct reporting line
- Good Process and Quality Management skills and experience
- Strong ability to recognize potential risks and their respective mitigation steps
- Excellent communications skills both written and verbal
- Willing and able to work effectively in a diverse and multi-cultural environment
- Willing and able to work on a shifting schedule
**Join our high-performing team and enjoy these benefits**:
- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:
- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate
**Salary**: Php28,000.00 - Php178,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.
2
Service Management Specialist
Mandaluyong, National Capital Region
Accenture
Posted today
Job Viewed
Job Description
**Company Description**
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age
**Responsibilities**:
- Design test plans and test cases to validate new products
- Perform product validation and verification of hardware in the field of automotive
- Design and implement test tools for review and verification process
- Initiate process improvement
- Coach/mentor junior team members on the best practices
- Prepare and submit project reports
- Support execution of service management tasks
**Qualifications**:
- Bachelor's Degree in Information Technology, Computer Science, Engineering or any relevant field
**Technical background in**:
- Windows System Administration
- UNIX/AIX
- Database administration
- Networking
- ServiceNow
- Configuration Management or CMDB
- Background in SLA Reporting
- At least 1-2 years’ experience in Service Management
- Good communication skills (written and oral)
- Good stakeholder management skills
**Good to Have**:
- ITIL or Six Sigma cert is preferred
**What we offer**:
- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:
- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate
**Salary**: Php28,000.00 - Php178,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age
**Responsibilities**:
- Design test plans and test cases to validate new products
- Perform product validation and verification of hardware in the field of automotive
- Design and implement test tools for review and verification process
- Initiate process improvement
- Coach/mentor junior team members on the best practices
- Prepare and submit project reports
- Support execution of service management tasks
**Qualifications**:
- Bachelor's Degree in Information Technology, Computer Science, Engineering or any relevant field
**Technical background in**:
- Windows System Administration
- UNIX/AIX
- Database administration
- Networking
- ServiceNow
- Configuration Management or CMDB
- Background in SLA Reporting
- At least 1-2 years’ experience in Service Management
- Good communication skills (written and oral)
- Good stakeholder management skills
**Good to Have**:
- ITIL or Six Sigma cert is preferred
**What we offer**:
- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:
- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate
**Salary**: Php28,000.00 - Php178,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.
3
Service Management Process Manager
Mandaluyong, National Capital Region
Accenture
Posted today
Job Viewed
Job Description
**Company Description**
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
The Service Management Process Manager ensures standardized methods and processes are driven across all capabilities, including client resolver groups and other stake holders, and the account management teams. The process manager consistently drives identification of opportunities for continuous improvement and should be capable of supporting at least 2 of the 4 processes needed.
**Responsibilities**:
- Responsible for managing the process design, implementation and regular operation of at least 2 of the 4 identified IT Service Management Processes
- Conduct regular audits to ensure full compliance with the processes, SLAs, and determining potential areas for improvement
- Conduct process onboarding trainings and refreshers
- Regularly conduct process reviews, revisions and re-approvals, including the communication of process updates
- Take the lead to ensure smooth transition of IM, PM, CM and SLM process roll outs for new projects
- Manage and escalate if necessary any process-related issues in the delivery capabilities, including client capabilities when needed
- Analyze trends and determine a structured approach for preparing service improvement plans
- Provide monitoring and reporting against service improvement plan items
- Provide Account Teams with IM, PM, CM, and SLM process expertise for process engineering and service improvement in line with the ITSM frameworks
- Act as the lead for collaboration between the process teams, the account teams, and the tools team to ensure that the process requirements and improvements are realized into the tool specifications
- Understand the tool capabilities and limitations while at the same time ensuring that the ITSM process requirements are also satisfied
- Identification and management or mitigation of risks
- Qualifications/Experience/Skills required:
- Strong working knowledge of ITIL V3 Incident, Problem, Change and Service Level Management processes
- Excellent communications skills both written and verbal
- Strong analytical and decision making skills
- Strong presentation and customer facing skills including, but not limited to, conducting process trainings, refreshers, updates and negotiating approaches on how to address identified issues
- Strong meeting management skills - able to effectively organize, drive, control, and document meetings ensuring that the agenda and action items are clearly understood by the participants
- Excellent people management skills
- Excellent communications skills both written and verbal
- Good technical knowledge of Infrastructure Services
- Able to work effectively in a diverse and multi-cultural environment
- Able to work on a shifting schedule
**Join our high-performing team and enjoy these benefits**:
- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
The company provides an equal opportunity employment and welcomes applica
**Salary**: Php28,000.00 - Php178,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
The Service Management Process Manager ensures standardized methods and processes are driven across all capabilities, including client resolver groups and other stake holders, and the account management teams. The process manager consistently drives identification of opportunities for continuous improvement and should be capable of supporting at least 2 of the 4 processes needed.
**Responsibilities**:
- Responsible for managing the process design, implementation and regular operation of at least 2 of the 4 identified IT Service Management Processes
- Conduct regular audits to ensure full compliance with the processes, SLAs, and determining potential areas for improvement
- Conduct process onboarding trainings and refreshers
- Regularly conduct process reviews, revisions and re-approvals, including the communication of process updates
- Take the lead to ensure smooth transition of IM, PM, CM and SLM process roll outs for new projects
- Manage and escalate if necessary any process-related issues in the delivery capabilities, including client capabilities when needed
- Analyze trends and determine a structured approach for preparing service improvement plans
- Provide monitoring and reporting against service improvement plan items
- Provide Account Teams with IM, PM, CM, and SLM process expertise for process engineering and service improvement in line with the ITSM frameworks
- Act as the lead for collaboration between the process teams, the account teams, and the tools team to ensure that the process requirements and improvements are realized into the tool specifications
- Understand the tool capabilities and limitations while at the same time ensuring that the ITSM process requirements are also satisfied
- Identification and management or mitigation of risks
- Qualifications/Experience/Skills required:
- Strong working knowledge of ITIL V3 Incident, Problem, Change and Service Level Management processes
- Excellent communications skills both written and verbal
- Strong analytical and decision making skills
- Strong presentation and customer facing skills including, but not limited to, conducting process trainings, refreshers, updates and negotiating approaches on how to address identified issues
- Strong meeting management skills - able to effectively organize, drive, control, and document meetings ensuring that the agenda and action items are clearly understood by the participants
- Excellent people management skills
- Excellent communications skills both written and verbal
- Good technical knowledge of Infrastructure Services
- Able to work effectively in a diverse and multi-cultural environment
- Able to work on a shifting schedule
**Join our high-performing team and enjoy these benefits**:
- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
The company provides an equal opportunity employment and welcomes applica
**Salary**: Php28,000.00 - Php178,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.
4
Service Management Specialist Cebu
Accenture
Posted today
Job Viewed
Job Description
**Company Description**
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age
**Responsibilities**:
- Design test plans and test cases to validate new products
- Perform product validation and verification of hardware in the field of automotive
- Design and implement test tools for review and verification process
- Initiate process improvement
- Coach/mentor junior team members on the best practices
- Prepare and submit project reports
- Support execution of service management tasks
**Qualifications**:
- Bachelor's Degree in Information Technology, Computer Science, Engineering or any relevant field
**Technical background in**:
- Windows System Administration
- UNIX/AIX
- Database administration
- Networking
- ServiceNow
- Configuration Management or CMDB
- Background in SLA Reporting
- At least 1-2 years’ experience in Service Management
- Good communication skills (written and oral)
- Good stakeholder management skills
**Good to Have**:
- ITIL or Six Sigma cert is preferred
**What we offer**:
- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:
- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate
**Salary**: Php90,000.00 - Php151,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age
**Responsibilities**:
- Design test plans and test cases to validate new products
- Perform product validation and verification of hardware in the field of automotive
- Design and implement test tools for review and verification process
- Initiate process improvement
- Coach/mentor junior team members on the best practices
- Prepare and submit project reports
- Support execution of service management tasks
**Qualifications**:
- Bachelor's Degree in Information Technology, Computer Science, Engineering or any relevant field
**Technical background in**:
- Windows System Administration
- UNIX/AIX
- Database administration
- Networking
- ServiceNow
- Configuration Management or CMDB
- Background in SLA Reporting
- At least 1-2 years’ experience in Service Management
- Good communication skills (written and oral)
- Good stakeholder management skills
**Good to Have**:
- ITIL or Six Sigma cert is preferred
**What we offer**:
- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:
- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate
**Salary**: Php90,000.00 - Php151,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.
5
Tier 1 Service Management Lead
Globe Telecom, Inc.
Posted today
Job Viewed
Job Description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
**Job Description**:
Performs 2nd level troubleshooting of trouble tickets for outages and quality. Provides support for project. Finds ways to reduce trouble tickets in the network. Performs 2nd level escalation of outages and quality issues to Regional Operations. Performs postmortem analysis and documentation
- Support Enterprise client for end to end support which will cover technical and non-technical concerns
- Performs 2nd level troubleshooting of trouble tickets for outages and quality.
- Provides support for project.
- Finds ways to reduce trouble tickets in the network.
- Performs 2nd level escalation of outages and quality issues to Regional Operations.
- Performs postmortem analysis and documentation
- Act as point of contact for Tier 1 Select customers for after-sales services including technical and billing/care support
- Orchestrate and monitor service recovery/ NPS recovery
- Drive end to end Service Management for Tier 1 Select customers, providing dedicated and differentiated (faster) services
- Coordinate with SST/ SRT or other resolver teams to close issues with priority
- Leads the daily stand-up activity with SWAT Teams
- Initiate problem management based on chronic issues/ complaints/reports to trigger Service Improvement Plan
- Leads performance review meetings with internal and external customers, including preparation of SLA and RCA
- Collaboration with resolver groups to finalize Root Cause Analysis;
- Provide recommendations and help orchestrate to implement solutions to address customer problems and/or pain points based on a definite timeline
- Proactive care for all aftersales interactions; Management of customers through regular customer checkpoints, daily to weekly case updates, account-related reports, and migration activities
- Informed in Disaster recovery activities
- Coordination with the customer and internal support teams on customer’s power-related activities
Qualifications
- Must be a Bachelor degree holder of any 4 year course
- Must have at least 2-3 years of relevant experience in providing end to end technical and non-technical support
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
**Job Description**:
Performs 2nd level troubleshooting of trouble tickets for outages and quality. Provides support for project. Finds ways to reduce trouble tickets in the network. Performs 2nd level escalation of outages and quality issues to Regional Operations. Performs postmortem analysis and documentation
- Support Enterprise client for end to end support which will cover technical and non-technical concerns
- Performs 2nd level troubleshooting of trouble tickets for outages and quality.
- Provides support for project.
- Finds ways to reduce trouble tickets in the network.
- Performs 2nd level escalation of outages and quality issues to Regional Operations.
- Performs postmortem analysis and documentation
- Act as point of contact for Tier 1 Select customers for after-sales services including technical and billing/care support
- Orchestrate and monitor service recovery/ NPS recovery
- Drive end to end Service Management for Tier 1 Select customers, providing dedicated and differentiated (faster) services
- Coordinate with SST/ SRT or other resolver teams to close issues with priority
- Leads the daily stand-up activity with SWAT Teams
- Initiate problem management based on chronic issues/ complaints/reports to trigger Service Improvement Plan
- Leads performance review meetings with internal and external customers, including preparation of SLA and RCA
- Collaboration with resolver groups to finalize Root Cause Analysis;
- Provide recommendations and help orchestrate to implement solutions to address customer problems and/or pain points based on a definite timeline
- Proactive care for all aftersales interactions; Management of customers through regular customer checkpoints, daily to weekly case updates, account-related reports, and migration activities
- Informed in Disaster recovery activities
- Coordination with the customer and internal support teams on customer’s power-related activities
Qualifications
- Must be a Bachelor degree holder of any 4 year course
- Must have at least 2-3 years of relevant experience in providing end to end technical and non-technical support
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
This advertiser has chosen not to accept applicants from your region.
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6
Operations Assistant (Service Management) - PERMANENT work from home, MORNING shift
0000
Scale-X Solutions
Posted 26 days ago
Job Viewed
Job Description
This is a remote position.
Job Title: Operations Assistant
Employment Type: Part time; 25 hours per week
Schedule: Flexible time; Sunday required.
Rate: 7AUD/hour
The Operations Assistant (Service Management) plays a pivotal role in supporting the General Manager by ensuring operational efficiency, compliance, and effective coordination across the organization. This role involves attending meetings, managing compliance tasks, liaising with staff and clients, and ensuring the smooth execution of organizational activities. The ideal candidate will possess strong communication skills, a background in nursing or healthcare, and experience in operational or administrative roles.
Key Responsibilities:
Operational Support: Assist the General Manager in coordinating and monitoring organizational activities. Act as a point of contact for staff to ensure tasks are completed correctly and on time. Ensure compliance with organizational policies and procedures. Client and Staff Coordination: Communicate with house staff and clients to ensure updates, reports, and compliance requirements are met. Follow up on client concerns, prepare documentation, and provide timely updates. Meeting Representation: Attend care team and client meetings on behalf of the General Manager when required. Prepare and present client updates, ensuring accurate and comprehensive communication. Documentation and Reporting: Compile and maintain documentation related to compliance, client updates, and meeting outcomes. Submit detailed reports to the General Manager for review. Communication: Serve as the primary liaison between the General Manager and other organizational stakeholders. Ensure clear and professional communication in all interactions. Training and Support: Undergo training to understand organizational systems, client requirements, and operational workflows. Support staff transition and continuity by ensuring smooth handovers and maintaining institutional knowledge.Qualifications:
Experience: Proven experience in operations, compliance, or administrative roles, preferably within a healthcare setting. Skills: Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in using communication tools (e.g., WhatsApp) and office software. Ability to confidently represent the organization in meetings and discussions. Preferred: Background in nursing or healthcare. Experience with compliance management and client relations.Key Attributes:
Maturity and professionalism. Eloquence and confidence in speaking. Proactive and quick-thinking. Ability to work independently and as part of a team
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
Fujitsu
Posted today
Job Viewed
Job Description
**Position**: CSR/TSR
**Work Location**: Sparks, Cubao
**Responsibilities**
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
**Qualifications**
- SHS/HS graduate with 6 months BPO experience
- College level/graduate with other related work experience
- Excellent communication skills both oral and written.
- Can work onsite at Bridgetowne, Pasig City
- Can start asap
**Earn up to 27k salary!**
**Salary**: Php15,000.00 - Php27,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Transportation service provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Language**:
- English (required)
**Work Location**: Sparks, Cubao
**Responsibilities**
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
**Qualifications**
- SHS/HS graduate with 6 months BPO experience
- College level/graduate with other related work experience
- Excellent communication skills both oral and written.
- Can work onsite at Bridgetowne, Pasig City
- Can start asap
**Earn up to 27k salary!**
**Salary**: Php15,000.00 - Php27,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Transportation service provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
8
Customer Service
Fujitsu
Posted today
Job Viewed
Job Description
**Position**: CSR/TSR
**Work Location**: Bridgetowne, Pasig City
**Responsibilities**
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
**Qualifications**
- SHS/HS graduate with 6 months BPO experience
- College level/graduate with other related work experience
- Excellent communication skills both oral and written.
- Can work onsite at Bridgetowne, Pasig City
- Can start asap
**Earn up to 27k salary plus 10k-24k signing bonus!**
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Paid training
- Transportation service provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Language**:
- English (required)
**Work Location**: Bridgetowne, Pasig City
**Responsibilities**
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
**Qualifications**
- SHS/HS graduate with 6 months BPO experience
- College level/graduate with other related work experience
- Excellent communication skills both oral and written.
- Can work onsite at Bridgetowne, Pasig City
- Can start asap
**Earn up to 27k salary plus 10k-24k signing bonus!**
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Paid training
- Transportation service provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
9