1,540 Service Improvement jobs in the Philippines

Job Purpose

The Business Process Specialist supports the Business Process Manager in the elicitation of information from stakeholders to map out their entire process. The Business Process Specialist will aid the Business Process Manager in the documentation/creation of the company's processes, policies, and procedures.

QUALIFICATIONS:

• Graduate of BS Industrial Engineering or any related field is preferred but not required
• At least 3 years of work experience in process documentation, frameworks, audit, improvements, and standards
• Knowledgeable in Microsoft Office Application (Visio, Excel, Word, Powerpoint) and Microsoft Teams
• Must be skilled in process mapping and information gathering from stakeholders
• Must be a critical thinker and detail-oriented
• Must have strong communication skills and comfortable working with a variety of stakeholders
• Experience in retail and exposure to project management is a plus

JOB RESPONSIBILITIES:

• Facilitate process improvement and provides assistance to process owners in identifying gaps and improving existing processes
• Conduct process creation/documentation thru information elicitation and collaboration with the stakeholders
• Maintains and updates identified/documented processes of the company
• Assist in aligning all documented processes with all stakeholders and ensures adequate process cascade and training of process improvement and standardization initiatives before implementations are conducted
• Ensures an organized filing and release of controlled documents

We are seeking a results-oriented Business Process Improvement Supervisor to lead initiatives that enhance organizational performance. This role involves supervising a team, driving productivity and quality, and managing projects in organizational review, manpower planning, process improvement, and job design.

Key Responsibilities

• Oversee and mentor team members, ensuring effective workload distribution, productivity, and delivery of high-quality results.
• Lead process and manpower audits to identify inefficiencies, redundancies, and gaps, and recommend actionable improvements.
• Conduct organizational and workflow reviews to drive operational excellence and enhance overall business performance.
• Streamline processes by analyzing current practices, eliminating bottlenecks, and reducing non-value-adding activities.
• Manage job analysis and role redesign initiatives to ensure alignment with business objectives and organizational priorities.
• Evaluate staffing needs, ensuring that only essential positions are created and maintained.
• Support organizational restructuring, job standardization, and outsourcing initiatives where appropriate.
• Conduct organizational assessments, including reviews of manpower, structures, equipment, and work processes.
• Utilize various methodologies (e.g., surveys, process mapping, time-and-motion studies, queuing analysis) to assess and improve workflows.
• Research and apply industry best practices and trends to strengthen organizational programs and strategies.
• Guide performance reviews, goal-setting, and career development planning for team members.
• Ensure adherence to company policies, safety protocols, and data security standards.
• Execute other related projects and initiatives as needed.

• Bachelor's degree in Industrial/Management Engineering, HR Management, or Business Administration (Master's degree a plus).
• Minimum of 4 years' experience in organizational development, workforce planning, or process improvement, with supervisory or project lead background.
• Strong leadership, analytical, and communication skills.

About Cebu Golden Restaurant Inc.:

Our story began in 1982 as a cozy corner in Cebuano homes. With your support, we have expanded nationwide, weathered challenges, including the pandemic, emerging stronger and more resilient than ever.

For decades, we have symbolized Filipino celebrations. Now, as we move forward, we are diligently working on our recipes, preserving the old traditions while incorporating new ideas. In order to appeal to a diverse range of patrons, Cebu Golden Restaurant Incorporated (CGRI), the mother brand, introduces new and revamped restaurant ventures—Hukad Everyday Filipino, Hukad Kafe, Balay sa Busay, An'dale, dá.yun Asian Noms, Golden Cowrie Binisaya—and more coming soon.

These exciting additions further enhance our commitment to providing unique dining experiences that cater to various tastes and preferences.

JOIN OUR TEAM AS BUSINESS PROCESS IMPROVEMENT SPECIALIST

Job Responsibilities:

• Analyze current processes in commissary and restaurant operations to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop workflow diagrams and process maps to document existing and proposed systems.
• Evaluate and recommend optimal equipment utilization, staffing, and resource allocation.
• Conduct time and motion studies to establish productivity benchmarks.
• Develop and monitor key performance indicators (KPIs) for operational success.
• Establish and maintain quality standards for food preparation, storage, and distribution.
• Ensure compliance with health, safety, and regulatory requirements in both commissary and restaurant settings.
• Lead cross-functional teams in implementing process changes and new systems.
• Prepare project timelines, track milestones, and ensure timely delivery of improvement initiatives.
• Conduct post-implementation evaluations to measure the success and sustainability of projects.
• Collect, analyze, and interpret operational data to support decision-making.
• Utilize data visualization tools to communicate insights and recommendations effectively.
• Regularly report to management on operational metrics and project progress.

Job Types: Full-time, Permanent, Fixed term

Benefits:

• Company events
• Employee discount
• Flexible schedule
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Flextime

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Job Types: Full-time, Permanent

Pay: Php20, Php30,000.00 per month

Benefits:

• Company events
• Employee discount
• Flextime
• Free parking
• Health insurance
• On-site parking
• Pay raise
• Promotion to permanent employee

Work Location: In person

About Cebu Golden Restaurant Inc.:

Our story began in 1982 as a cozy corner in Cebuano homes. With your support, we have expanded nationwide, weathered challenges, including the pandemic, emerging stronger and more resilient than ever.

For decades, we have symbolized Filipino celebrations. Now, as we move forward, we are diligently working on our recipes, preserving the old traditions while incorporating new ideas. In order to appeal to a diverse range of patrons, Cebu Golden Restaurant Incorporated (CGRI), the mother brand, introduces new and revamped restaurant ventures—Hukad Everyday Filipino, Hukad Kafe, Balay sa Busay, An'dale, dá.yun Asian Noms, Golden Cowrie Binisaya—and more coming soon.

These exciting additions further enhance our commitment to providing unique dining experiences that cater to various tastes and preferences.

JOIN OUR TEAM AS BUSINESS PROCESS IMPROVEMENT SPECIALIST

Job Responsibilities:

• Analyze current processes in commissary and restaurant operations to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop workflow diagrams and process maps to document existing and proposed systems.
• Evaluate and recommend optimal equipment utilization, staffing, and resource allocation.
• Conduct time and motion studies to establish productivity benchmarks.
• Develop and monitor key performance indicators (KPIs) for operational success.
• Establish and maintain quality standards for food preparation, storage, and distribution.
• Ensure compliance with health, safety, and regulatory requirements in both commissary and restaurant settings.
• Lead cross-functional teams in implementing process changes and new systems.
• Prepare project timelines, track milestones, and ensure timely delivery of improvement initiatives.
• Conduct post-implementation evaluations to measure the success and sustainability of projects.
• Collect, analyze, and interpret operational data to support decision-making.
• Utilize data visualization tools to communicate insights and recommendations effectively.
• Regularly report to management on operational metrics and project progress.

Job Types: Full-time, Permanent, Fixed term

Benefits:

• Company events
• Employee discount
• Flexible schedule
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Flextime

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

This position will be responsible in inspiring a change culture. He/ She will be initiating and implementing process improvements in order to enhance company efficiency and employee experience.

QUALIFICATIONS:

• Candidates must be a graduate of BS Industrial Engineering and other business related courses.
• Having a Six Sigma Belt certification is an advantage
• Must have an experience in using Six Sigma Methodologies
• With at least 5 years experience in doing process improvements and project management
• Willing to be assigned in Ortigas Center Pasig

The Process Lead designs and supports initiatives that enable the organization to achieve its vision by driving efficiency, effectiveness, quality, and timeliness in end-to-end processes. This role ensures that processes are easy, uniform, and compliant, while enhancing customer and employee satisfaction. The Process Manager leads global transformation projects, champions process improvement, and partners with stakeholders to deliver sustainable business outcomes.

Key Responsibilities:

• Lead and manage 3–5 global end-to-end transformation projects simultaneously, ensuring alignment with organizational goals.
• Identify, design, and implement process improvement initiatives to optimize efficiency, reduce risks, and enhance quality.
• Apply Lean Six Sigma methodologies and tools to streamline operations and drive continuous improvement.
• Collaborate with key stakeholders across functions and geographies to ensure buy-in, alignment, and successful project delivery.
• Drive automation and digital solutions to improve process effectiveness and scalability.
• Monitor, measure, and report process performance, ensuring compliance with regulatory and organizational standards.
• Develop and maintain process documentation, standards, and best practices.
• Ensure clear and effective communication of project goals, progress, and outcomes across all stakeholder levels.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Engineering, or related field (Master's degree is a plus).
• Proven experience (5–7 years) in process management, transformation, or continuous improvement roles, preferably in a global organization.
• Strong expertise in Lean Six Sigma (Green Belt/Black Belt certification preferred).
• Experience in automation, digital process solutions, and process optimization.
• Demonstrated success in stakeholder management and leading cross-functional teams.
• Excellent communication, presentation, and influencing skills.
• Strong analytical, problem-solving, and project management capabilities.

Key Attributes:

• Strategic mindset with a focus on execution.
• Collaborative, adaptable, and able to thrive in a global matrix environment.
• Continuous improvement mindset with a drive for innovation and simplification.

Job Description:

• Assess and secure appropriateness of policies and procedures.
• Cascade policies and procedures to concerned departments.
• Oversees the flow - through implementation.
• Review of existing policies and procedures.
• Recommend new processes.

JOB REQUIREMENTS:

• Graduate of BS Industrial Engineering
• Has experience within the indicated Field.
• Candidates must be willing to be assigned at our head office, near United Nations Ave., Manila

About the Role

We are seeking a results-oriented Business Process Improvement Supervisor to lead initiatives that enhance organizational performance. This role involves supervising a team, driving productivity and quality, and managing projects in organizational review, manpower planning, process improvement, and job design.

Key Responsibilities

• Oversee and mentor team members, ensuring effective workload distribution, productivity, and delivery of high-quality results.
• Lead process and manpower audits to identify inefficiencies, redundancies, and gaps, and recommend actionable improvements.
• Conduct organizational and workflow reviews to drive operational excellence and enhance overall business performance.
• Streamline processes by analyzing current practices, eliminating bottlenecks, and reducing non-value-adding activities.
• Manage job analysis and role redesign initiatives to ensure alignment with business objectives and organizational priorities.
• Evaluate staffing needs, ensuring that only essential positions are created and maintained.
• Support organizational restructuring, job standardization, and outsourcing initiatives where appropriate.
• Conduct organizational assessments, including reviews of manpower, structures, equipment, and work processes.
• Utilize various methodologies (e.g., surveys, process mapping, time-and-motion studies, queuing analysis) to assess and improve workflows.
• Research and apply industry best practices and trends to strengthen organizational programs and strategies.
• Guide performance reviews, goal-setting, and career development planning for team members.
• Ensure adherence to company policies, safety protocols, and data security standards.
• Execute other related projects and initiatives as needed.

Qualifications

• Bachelor's degree in Industrial/Management Engineering, HR Management, or Business Administration (Master's degree a plus).
• Minimum of 4 years' experience in organizational development, workforce planning, or process improvement, with supervisory or project lead background.
• Strong leadership, analytical, and communication skills.

Job Types: Full-time, Permanent

Pay: From Php40,000.00 per month

Benefits:

• Company events
• Health insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Makati Central Post Office 1254 P00: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Organisational skills: 1 year (Preferred)

Work Location: In person

Job Summary

This junior supervisory role leads projects that make Dragonpay's processes faster, simpler, and more efficient through automation and innovation. You'll work with different teams, use data to solve problems, and help drive positive change across the company.

Key Responsibilities

• Lead projects that improve business processes from start to finish.
• Simplify workflows and introduce automation where needed.
• Define and track KPIs to measure impact and success.
• Work with internal teams and external partners to ensure smooth solutions.
• Use data to identify problems and recommend improvements.
• Support change management and guide teams in adopting new tools.
• Train and mentor colleagues to build innovation skills.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or a related field.
• Experience in financial operations, settlements, or reconciliation.
• Strong background in process improvement and risk management.
• Good project management and problem-solving skills.
• Able to analyze data and turn it into practical solutions.
• Strong leadership, teamwork, and communication skills.
• Flexible, adaptable, and open to new technologies.
• Willing to work on-site in our Marikina office.