543 Service Engineer Binan Laguna jobs in the Philippines
Service Engineer / Binan Laguna
Posted 2 days ago
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Job Description
• 21-30 years old br>• Graduate of Electrical / Mechanical Engineering < r>• Licensed Electrical / Mechanical Engineer < r>• Proficient in basic computer software applications (MS Outlook, Excel, Word) < r>• Above average communications skills < r>• Able to work independently < r>• Fast & Self-motivated learners < r>• Willing to travel < r>• Preferably with experience in operation and maintenance of CNC Lathe and Milling < r>• With Driver’s license
Technical Customer Support - Urgent!
Posted today
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Job Description
- Compose thoughtful and personalized responses for a variety of customer requests
- Troubleshoot and identify root causes of customer problems using a variety of internal tools
- Proactively identify improvements to the product, identify and reproduce bugs and determine high-impact opportunities to enhance the customer experience
- Formulate alternative or unique solutions to technical scenarios to help clients achieve their goals and help them utilize specific platforms
- Maintain quality in a high-velocity environment
- Build upon the goal of creating the best customer experience in the industry
**Who you are**:
- Excellent communication skills
- As solutions-oriented mindset with the ability to create memorable customer experiences and explain technical problems clearly and succinctly
- An independent worker with problem-solving attitude in a constantly changing and frequently ambiguous environment
- A passion for customer support with a customer-centric approach
- An entrepreneurial spirit and attitude, self-motivated, a curious learner and a proactive team player mindset with innovative ideas to inspire customer adoption
- Excellent communication and conflict resolution skills, and the ability to relate to others
- Flexibility to possibly work evening and/or weekend shifts
**Job Types**: Full-time, Permanent
**Salary**: Up to Php40,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Technical/customer Support Representative I
Posted today
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**Type Of Hire**: Experienced (relevant combo of work and education)
**Education Desired**: General Equivalency Diploma
**Travel Percentage**: 0%
Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
**What you will be doing**:
Provides desk-side assistance in resolving technology support issues.
Performs installations, repairs, upgrades, backups and other maintenance tasks.
Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
Asks probing questions to gather relevant information on routine and complex calls.
Uses effective listening skills to develop understanding of client questions or issues.
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
Maintains passwords, data integrity and file system security for the desktop environment.
Communicates highly technical information to both technical and nontechnical personnel.
Recommends solutions including new acquisitions and upgrades.
May participate in development of information technology and infrastructure projects.
**What you bring**:
2 years and up experience in Helpdesk support - individuals capable of taking calls, do root-cause analysis, provide solutions to customers
2 years and up experience in Active Directory (password reset, creation of accounts and etc.)
Remote-user support
Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills
Knowledge of basic problem resolution and escalation practices
Effective use of listening skills to develop an understanding of client inquiries and problems
Excellent team player
Self-motivated to learn new technology and new ways to deliver support
Shows enthusiasm when providing technical support
Stays up-to-date with latest technology
Problem Solving and critical thinking skills
**What we offer you**:
A competitive salary and benefits.
Great work spaces with dedicated and motivated colleagues.
A variety of career development tools, resources and opportunities.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
pridepass
**Position Type**: Full time
**Type Of Hire**: Experienced (relevant combo of work and education)
**Education Desired**: General Equivalency Diploma
**Travel Percentage**: 0%
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportuni
Technical/customer Support Representative I
Posted today
Job Viewed
Job Description
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
General Equivalency Diploma
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
**OPEN FOR BOTH MANILA AND CEBU APPLICANTS**
**What you will be doing**:
- Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware.
- Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products.
- Controls user access and passwords.
- Proposes and implements system enhancements that will improve reliability and performance of system.
- Monitors usage and performance.
- Trains personnel on system usage.
- Troubleshoots server, software and hardware issues.
- Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs.
- Researches, evaluates and recommends software and hardware products.
- Supports Web access and electronic messaging services and maintains a secure systems environment.
- Other related duties assigned as needed.
**What you bring**:
- Previous experience in a technical support role is essential in handling incidents
- Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.
- Customer service oriented; advocates on behalf of our clients
- Strong analytical skills
- Organizational and time management skills required (ability to juggle multiple priorities at a time)
- Self-starter with proven ability to work independently
- Good oral and written communication skills
- Strong problem-solving skills
- Previous experience using SNOW (ServiceNow) is desirable
**What we offer you**:
- A competitive salary and benefits.
- Great workspaces with dedicated and motivated colleagues.
- A variety of career development tools, resources, and opportunities.
LI-CV1
**Privacy Statement**
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
**Sourcing Model**
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
pridepass
Customer Support Technical Specialist Iii
Posted today
Job Viewed
Job Description
Makes Work Life Better is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.
How do we make work life better?
- By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
- By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
- By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users
**Location**: Work is what you do, not where you go. For this role, we are open to hybrid work and can hire anywhere in Metro Manila
About the opportunity
What you’ll get to do
- Customer resolution of low-level to high-level transactional issues which may or may not be sensitive in nature
- High amount of customer interaction over the phone; ensure that customers understand the resolution and provide on-going education to customers in a complex ever-changing environment
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
- Participate in activities designed to improve customer satisfaction and business performance
- Contribute to the support knowledgebase by reproducing and meticulously documenting software defects and assist with a wide variety of operational projects including enhancing the customer support experience and optimizing internal processes and procedure
What’s in it for you
- Encouragement to be the best version of yourself at and away from work:
- YOUnity diversity and inclusion programs
- Amazing time away from work programs
- Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
- Recognition for your contributions through excellent pay, perks, and rewards
- Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
- Opportunities to fuel your career growth through numerous internal and external programs and events
Skills and experience we value
- Diploma or Degree holder in any IT related field
- 2-3 years of experience in customer service/business process outsourcing (BPO) industry
- Excellent communication and interpersonal skills
- Excellent analytical and problem-solving skills
- Excellent time management and organization skills
- Strong team player
- Passionate about client facing
- Strong focus on quality
- Autonomous and proactive
What would make you really stand out
- Capacity to work flexible working hours to include Night Shift schedule and day-offs that maybe scheduled on weekdays
- Willingness to work during Philippine holidays
- Ability to thrive in a fast-paced working environment
- Be an effective, active and engaged team member
- Quality interactions; all day/every day
Customer Support Representative
Posted today
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Job Description
CUSTOMER SERVICE REPRESENTATIVE br>SM CLARK PAMPANGA
Qualifications:
High School Graduate (old curriculum or SHS graduate)
With or without BPO experience (training will be provided)
Excellent communication and problem-solving skills
What we offer:
Competitive salary of up to PHP 27,000 - 34,000
Opportunities for career growth and development
Comprehensive training and support
Customer Support Supervisor
Posted today
Job Viewed
Job Description
* To educate and provide guidance with the team br>* To handle customers' complaints.
* To recommend implementing strategies to improve service quality.
* To lead and represent the company during mediations.
* To collaborate and coordinate with the other team heads when needed especially during crucial situations.
* To aim for proper closure and problem resolution
* To assess and monitor team performance
* To ensure proper periodic reporting and updates of the team performance, customer service operational status with immediate superior
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Customer Support Associate
Posted 1 day ago
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Job Description
● Knowledge Base br>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
Customer Support Associate
Posted 2 days ago
Job Viewed
Job Description
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
Customer Support Associate
Posted 2 days ago
Job Viewed
Job Description
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!